Customer Reviews for U-Haul Center of Brunswick

237 reviews

3725 Altama Ave   Brunswick, GA 31520

(912) 267-9190

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(912) 267-9190

3725 Altama Ave
Brunswick, GA 31520

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Phillip O. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Denise J. 
Rating:
5.0

Customer did not leave a comment.

Lonnie V. 
Rating:
5.0

The people there was very helpful

Edward H. 
Rating:
5.0

Customer service is everything. I have rented many U-Hauls over time and only expect to get in and out with a neutral experience. I have used this location for my last few rentals, and will use nowhere else in the future. Anthony Sapp, the manager, makes sure that you are paired with the right equipment at the right price. I is truly rare to find this level of customer service at this day and time. This location is a stand out. I give a big Shout Out to Anthony and his crew. Highly recommended.

gary S. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

All was very smooth and effortless

Mark T. 
Rating:
4.0

I paid two deposit of 100$, one for the truck and one for the car tow and when I got to Texas to get my deposit they said I only had one deposit which was for the truck. I called back to the Brunswick location and the manager said I only paid 60$ for the car tow ( I paid 100$ ) which she had to refund the money back on a card. I haven't received anything. No email or money. I'm mad as hell

Ivan J. 
Rating:
5.0

Concerned - the license plate on the trailer had expired in March (in Another state Tennessee) . Glad we did not get pulled over - who should be responsible? Service was great - the staff was extremely nice.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Anthony was awesome……he takes pride in what he does for you.

Leonard F. 
Rating:
5.0

The employee Anthony? was fantastic! He asked all the questions needed and took the time to address all my needs. He was very busy, but didn't get distracted from helping me. Great job.

John W. 
Rating:
1.0

Rented twice in a row they didn't look at the truck or check it in while we were there, the second time they didn't check it in until after I called because I had t received a notification after a couple of hours which I was then charged an extra day for.

Margaret W. 
Rating:
3.0

Lights in the dash were all on truck seats tii oh re up sun visor fell off

Willow M. 
Rating:
5.0

Customer did not leave a comment.

james U. 
Rating:
5.0

yes, I needed help with unloading truck into storage boxes . Nathan was great arranging help. Excellent service at this location. GM was very helpful to correct error in the system about overcharge of mileage. Highly recommend, Charles Williams

charles W. 
Rating:
5.0

Customer did not leave a comment.

Marc E. 
Rating:
5.0

I had one of the greatest experience's with Anthony, Billie, and Drew. I purchased a hitch and a few other items. Anthony checked my items and completed my rental agreement, very professional and courteous. Billy then completed the hitch installation and hooked up my trailer and light plug, we then checked the lights to be sure they were working and yes they were good to go. Drew was also very professional and pleasant he came once I returned the trailer and dolly and got the dolly. These guys are surely a great team and all were professional and pleasant and knowledgeable about their jobs. Which made my experience with the Uhaul Center quick and professionally done. All of the employees were very pleasant and knowledgeable as well as helpful. I would recommend that Uhaul to everyone. Thanks again Uhaul.

Janet G. 
Rating:
4.0

Have not received my final charge's via, email Do know ?????

ANDREW E. 
Rating:
4.0

Customer did not leave a comment.

Moez V. 
Rating:
5.0

I originally was supposed to pick up a trailer at Uhaul location on RT.17 in Brunswick. I would not recommend that location, they wanted me to drive through a huge mud puddle into a muddy grassy field and hook up the trailer myself. I ended up going to the Uhaul location on Altama. The service was great, they hooked up my trailer to make sure it was done correctly. They also tested the lights, signals and brake lights. The service was great. I would recommend them.

Joe P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK O. 
Rating:
5.0

Customer did not leave a comment.

Vicki J. 
Rating:
5.0

Great staff at this location!

Barbara D. 
Rating:
5.0

Great staff at this location!

Barbara D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

Make sure you inspect equipment

Veniesha W. 
Rating:
5.0

Very good customer service take less than five minutes 🥰🥰

Petrina S. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Convenient location and efficient, friendly customer service

Joan G. 
Rating:
5.0

Vehicle immaculate. Renting was smooth and uncomplicated. Staff friendly and knowledgeable. Will totally rent from this location again!

Cheryl R. 
Rating:
5.0

Customer did not leave a comment.

Irene A. 
Rating:
4.0

They charged me with a lost appliance dolly when in fact, we never received any. The short guy who was the costumer associate that time told us that there were no available that time and he will refund us with the 10 dollar rent. However, when the final statement was sent, they charged us with the lost appliance dolly plus with no refund on the rent on our card. I visited the office and settled with them about the incident but, they told me that refund will take about 35 calendar days. It is so unfair for me as a costumer to have my refund for that long when at first, it was not my fault, it's your employee's. Second, we paid full, and in return for your employee's mistake and not an honest mistake, we have to wait for that certain time just to have our full refund. You should have gave me immediately our refund.

Christian A. 
Rating:
2.0

My appointment was at 7 A.M. and no one showed up until 7:40 which put us behind schedule. Tires on the truck were either wore out or out of balance shaking the hole truck.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Stewart K. 
Rating:
3.0

The people at the location were fine. However I booked my truck the night before pick up and uhual canceled my order and I had to reduce it once I got to the location and it set me back 30 min

Greyson C. 
Rating:
5.0

everything worked good

James A. 
Rating:
5.0

It was all good and Nthony was great.

thomas G. 
Rating:
5.0

Rented 1 unit 2 u boxes everything was great u boxes was great ideal

BILLY J. 
Rating:
5.0

Customer did not leave a comment.

Daniel Q. 
Rating:
5.0

Customer did not leave a comment.

Mercedes M. 
Rating:
4.0

Customer did not leave a comment.

Roy R. 
Rating:
5.0

Very professional and helpful

Peter B. 
Rating:
3.0

Customer did not leave a comment.

mark S. 
Rating:
1.0

I was charged $26.00 for what I have no idea? Definitely like being charged for no reason!

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Dabney L. 
Rating:
5.0

The team and individual staff members were fantastic in making this a wonderful experience. Very friendly and professional personnel. Would recommend this location to anyone needing any moving or storage services. Thank you.

Phuong N. 
Rating:
1.0

Manager was 20 minutes late. Which made us late to meet our customer. We use U-Haul vehicles if we need an additional truck for our moving business. However when we give a time to meet our customer we can't be late. We ended up giving out customer a discount as we were late. Lost money due to an irresponsible U-Haul store manager.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

All I rented was a Utility Trailer. Trailer was awesome; Wouldn't mind having one like it. The manager and staff were above average (great attitude).

Paul V. 
Rating:
4.0

Customer did not leave a comment.

richard B. 
Rating:
3.0

Customer did not leave a comment.

Jacquelin D. 
Rating:
4.0

Customer did not leave a comment.

Austin K. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jan D. 
Rating:
2.0

My appointment was for 7am. I showed up around 7:15 and I had to wait because there were people there. That's understandable. However, by the time I got the counter to pay it was around 7:30 and my truck wasn't ready. They walked me back to a truck only to find out it wasn't yet clean. I had to wait for them to clean it even though it appeared there were other trucks the same size on the property. Even after he wiped down the can of the truck I found trash under the seat. There were 10 or so blankets left in the truck even though I didn't want blankets. And when I asked about the hand truck that I paid for the gentleman informed me they didn't have any because they were “all stollen” Overall I didn't leave till almost an hour after I made the pick up appointment. My movers were waiting on me to get there with the truck. I have tried to call uhual to complain 3 different times only to be told the hold time was 45+ minutes. I don't have the long to hold for a call

Greyson C. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
3.0

I was transferred to this location. I had reserved furniture dolly, utility dolly and furniture pads at original location but this location had none of them available.

Don V. 
Rating:
5.0

Customer did not leave a comment.

sherelle W. 
Rating:
5.0

Great job. Very helpful staff. The ball on my hitch was loose and rusty. The staff guy fixed it with a great attitude on a hot day! Impressive

Scott A. 
Rating:
3.0

When I turned the truck in the gentleman who checked me in stated I would receive a copy of my final receipt via email. I have yet to receive a final receipt. Scott Diesch goblue48111@yahoo.com

Scott D. 
Rating:
1.0

The equipment itself was decent. The customer service side of things was AWFUL!!! I don't care how bad I may need a rental, it will not be from this location!

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Darryl W. 
Rating:
5.0

Customer did not leave a comment.

Enrique P. 
Rating:
5.0

Customer did not leave a comment.

Brandon K. 
Rating:
5.0

Friendly, helpful staff. Easy process.

Mead H. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Wonderful customer service! Appreciate all the assistance they provided in helping us hook up and making sure the trailer was secure before we left the lot.

Brenda F. 
Rating:
5.0

Anthony took excellent care of my requirements. He was both professional and friendly, explaining all options and didn't pressure me. He's an asset to this location.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

Hollington I. 
Rating:
2.0

They Had no TV boxes, didn't take cash at all. And the appliance truck we rented the belt was broken. I was also over charged on my bank statement. I should have been charged 274. Truck rental. 12. Dolly rental. And 40. Another truck rental. I was charged 58. And when I called I wasn't given back. I was told oh I'm sorry. If you need anything in the future come see me and I'll help you out. I just want my $9 back.

Mary C. 
Rating:
4.0

Everything was very good. Staff was very helpful.

Alan J. 
Rating:
4.0

Customer did not leave a comment.

Regina S. 
Rating:
5.0

The truck was clean but it leaked. Many of our moving boxes were soaked with water.

Jamie K. 
Rating:
3.0

Make the mobile pickup process less strenuous.

Pedro R. 
Rating:
5.0

This U-Haul business has been the most impressive business I've ever used. Available, Kind, and helpful employees assisted checking out a clean truck and returning my truck. I was stunned to see and communicate with employees! I definitely recommend this Brunswick location!

Leigh T. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
4.0

Customer did not leave a comment.

Travis D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

This location is new and is corporately owned and operated. It shows. Best I've ever seen, and I've rented from U-Haul a lot, including at least four different franchise vendors in this city alone (Brunswick).

John H. 
Rating:
2.0

I haven't received my deposit back yet and it has been a week. Dropped off rental was told deposit would transfer back to card that day.2 days later I go back to ? and find out my rental wasnt checked in and was told again deposit would go on card that day. 3 days later I'm still waiting

Tonya T. 
Rating:
4.0

Customer did not leave a comment.

timothy S. 
Rating:
5.0

Customer service was excellent!

Cynthia B. 
Rating:
5.0

Nothing. The associate in duty was friendly, polite, and knowledgeable. The truck was in great shape.

Dana K. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Bruce A. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Cala M. 
Rating:
5.0

Excellent customer service at this location. They made everything so easy.

Mary O. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The transmisión to the truck was a little weird at the moment to drive don't do the changes when you stop

HECTOR E. 
Rating:
4.0

Customer did not leave a comment.

Alexandrea J. 
Rating:
5.0

Staff was very helpful and professional as usual.

Joseph S. 
No reviews have been submitted for this location.

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