U-Haul Center of Gurnee

712 reviews

860 Waveland Ave   Gurnee, IL 60031

(847) 782-1385

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(847) 782-1385

860 Waveland Ave
Gurnee, IL 60031

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The gentleman at the counter was knowledgeable and very helpful.

MAGDALENA S. 
Rating:
5.0

Customer did not leave a comment.

JASON N. 
Rating:
1.0

Customer did not leave a comment.

JESSICA H. 
Rating:
4.0

I think they could have plowed the lot a little better. I made it kind of difficult to position my truck when hooking up the trailer.

Craig D. 
Rating:
5.0

Customer did not leave a comment.

JAYSON N. 
Rating:
5.0

I routinely had a hard time turning the key in the ignition. I had to wiggle the key up and down, in and out, and then turn the steering wheel to get the key to turn.

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

YESSICA A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
4.0

Customer did not leave a comment.

KENT S. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

The guy at the front desk was handsome and friendly, and he made the process very easy. It was quick to set up and the facility is clean, modern, and well lit.

ALEXANDRA F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MILTON B. 
Rating:
5.0

Customer did not leave a comment.

MARTA R. 
Rating:
4.0

Had problems opening side door both myself and others who tried. Made loading a bit of an issue. Otherwise convenience, treatment, and cost were above average

Mark N. 
Rating:
5.0

Customer did not leave a comment.

SERGIO M. 
Rating:
5.0

The service is amazing.

LUCHELLY O. 
Rating:
5.0

The gentlemen that took my reservation the night before was very patient and informative with all the silly questions i asked. The location was very accommodating to my needs and questions very professional and friendly staff. I highly recommend this location

CHRISTOPHER N. 
Rating:
1.0

Got the wrong towing platform so the truck did not fit

JULIO N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

RASHAD J. 
Rating:
5.0

I asked the agent if the truck cabin was sanitized due to covid, he said yes but when I got in the cabin it was not, I brought my wipes and cleaned all the surfaces where very dusty. Other than that, everything else was good.

Gustavo Z. 
Rating:
5.0

Should offer returning customer discount I have rented three times in last two and half months.

CYNTHIA W. 
Rating:
5.0

Customer did not leave a comment.

ALI N. 
Rating:
5.0

Customer did not leave a comment.

ALBERT B. 
Rating:
4.0

Love this location. Always happy and helpful

RAY K. 
Rating:
5.0

Customer did not leave a comment.

DEANNA W. 
Rating:
4.0

Quick and easy and

ROBERT MINER W. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE F. 
Rating:
5.0

Customer did not leave a comment.

Jimmy M. 
Rating:
5.0

The employee that assisted me with my rental was very attentive and professional and made sure any questions I had were answered. No need for improvement but keep up the good work. Thank you.

JOHNNY F. 
Rating:
5.0

Better instructions for using the car hauler straps, how to install and uninstall the ratchet straps

Edberto B. 
Rating:
5.0

Customer did not leave a comment.

George K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yolanda K.  |  Overall Experience 
Rating:
5.0

I had a wonderful experience I will return again thanks for the wonderful customer service. Picking up and dropping off was a great experience.

QUAVELINA E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Roger E. 
Rating:
4.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

JAZMINE C.  |  First Impressions 
Rating:
5.0

I am truly flattered and impressed with the welcome and hospitality you have shown to customers. So, the Bible tells me: " Be not forgetful to entertain strangers: for thereby some have entertained angels unawares. Hebrews 13:2 KJV"

Patrick W.  |  First Impressions 
Rating:
5.0

First time going to this location. Will definitely return for future needs. Clean, organized showroom and nowledgeable, efficient team.

DONNA B. 
Rating:
5.0

Customer did not leave a comment.

Noel T.  |  First Impressions 
Rating:
5.0

No complaints

PAULETTE G. 
Rating:
5.0

No improvement... Highly rated store.

RENETRICE P. 
Rating:
5.0

Customer did not leave a comment.

IAN G. 
Rating:
5.0

Transaction was easy. Staff very helpful and friendly. Moving van was spotless and easy to drive.

SUSAN B. 
Rating:
5.0

Clinton Coronado was kind and of great help.

RICHARD RAYMOND J. 
Rating:
5.0

just a question on how the allotted mileage is calculated, you had my address address in Michigan, I had to drive 10 miles east to my lake house from the rental location then after loading the truck, drove west to my new home in Gurnee and and then back east to the drop off center in Gurnee and was charged extra mileage, I was charged extra mileage the last time I rented too, I am not taking these trucks on a joy ride, just the shortest way from point A to point B

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

As a Navy veteran I have used U-Haul more than a handful of times. This has been by far, the best customer service experience I've had. And most were good, I don't know if I dealt with the same CSR at pickup and drop-off, I sure could not tell the difference. Wonderful Job.

Andy M. 
Rating:
5.0

Customer did not leave a comment.

Camellia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Repeat customer. Always a good experience.

Lee M. 
Rating:
5.0

Great customer service.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

MANUEL F. 
Rating:
5.0

Tires were bald and unsafe. Slid on the pavement.. not good. Also, battery died and needed a jump start. Contacted u-haul but was on hold for 30 minutes. Found someone to jump start but was a hassle. Not a good experience at all. Have rented here before and no other problems but this one was terrible.

Daniel R. 
Rating:
3.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Na

Areli H. 
Rating:
5.0

Clinton and Nathan were great and very friendly. I would recommend that Clinton should get to keep the bike he thoroughly enjoys riding to the back lot to hook up the trailer I rented at least four separate times. It was a pleasure doing business with both Clinton and Nathan.

Richard D. 
Rating:
5.0

Keep up with what you are doing now.

Francis B. 
Rating:
5.0

Great customer service

SUZAN B. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
4.0

a little thing for the vehicle was very clean...with one exception; windows on the inside were very dirty. I cleaned them myself. Other than that, was very nice.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

MARTA R. 
Rating:
1.0

Poor customer setvice

SEYED S. 
Rating:
5.0

Great guys, super friendly. They always answered my questions and had everything ready when I got there. It was super simple to move out of my ubox, they placed the box real close to where I needed it to be.

NICOLE B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marcus J. 
Rating:
5.0

Customer did not leave a comment.

GERONIMO A. 
Rating:
5.0

Customer did not leave a comment.

Lakingna O. 
Rating:
5.0

Clinton was professional, informative and friendly. We have used this location twice in the last week And will be back at least one more time. Only regret is that we are moving away. Thanks Clinton for making a moving experience a little more enjoyable. Rich

Richard D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Excellent

Juana Rosa M. 
Rating:
5.0

Customer did not leave a comment.

shani B. 
Rating:
4.0

Customer did not leave a comment.

ADRIAN J. 
Rating:
5.0

Customer did not leave a comment.

R B. 
Rating:
5.0

Customer did not leave a comment.

Gloria C. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

The inside was clean. The outside could use a washing.

Richard D. 
Rating:
3.0

I preferred 1 way truck 4 days in advance. The early morning We were scheduled to pick up @1 pm I received a call that we needed to bring back after use. We moved furniture to Linconshire location u-haul.That location personnel told us the storage space reserve was not available on the 1st floor .Only on the 2nd floor & No elevator! We finally negotiated space on the 1st floor. VERY frustrating all around !

JAY A. 
Rating:
5.0

Customer did not leave a comment.

OLIVIERE B. 
Rating:
2.0

After calling multiple times to ask if they would recycle boxes for us, (during normal hours) the call did not pick up. Having to work the following morning I needed to drop the truck off on Sunday. I tried returning the truck 30 minutes after closing using the online process. I had both a tow dolly and the truck, but the online version only thought I had the dolly and not the truck. So they charge me an extra $20 when it was a tech mistake, even when I called and try to get my money back. Lastly, they charge another $100 because we left a couple boxes in the truck even though we NEEDED to return the truck Sunday and all recycling centers are closed Sunday, with having no other way to transport the boxes without the truck & we had read online that U-Haul would recycle the boxes for free. The truck was totally clean other than the few boxes in the back. which would only take one minute to recycle the boxes, and that's worth paying $100 for? I tried calling and they wouldn't refund the money, not even the $20. What horrible customer service. Don't answer phone calls, over-charge, don't help with customer complaints. Make sure when you return the truck is it in PRISTINE condition with NOTHING inside or they will probably uncharge you.

JUAN H. 
Rating:
5.0

Customer did not leave a comment.

TINA H. 
Rating:
5.0

Customer did not leave a comment.

DEVANATHAN T. 
Rating:
4.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Always keep a clean interior most especially the driver and passenger area.

Francis B. 
Rating:
5.0

Customer Service can use some improvement

DELAINE J. 
Rating:
1.0

Customer did not leave a comment.

Michele M. 
Rating:
4.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Excellent customer service

MARTA R. 
Rating:
5.0

Customer did not leave a comment.

MARTA R. 
Rating:
5.0

Everyone I worked with was helpful and friendly! I would rent from here again!

KATHY K. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE L. 
Rating:
4.0

Nothing at the moment.

Dock C. 
Rating:
5.0

Great customer service!

Jody H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
3.0

Customer did not leave a comment.

ELAINE R. 
Rating:
5.0

Customer did not leave a comment.

ELAINE R. 
Rating:
5.0

Customer did not leave a comment.

Timothy Scott S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Timothy Scott S. 
Rating:
5.0

Other than the awful local roadwork, everything was super fast and simple. Appreciate the friendly staff and quick service.

Patricia M. 
Rating:
5.0

Clean.

RICARDO N. 
Rating:
5.0

Customer did not leave a comment.

Patrick C.  |  Overall Experience 
Rating:
4.0

I had issues checking in and being "approved" Then the inside screen locked up.

Sandra O. 
Rating:
5.0

Customer did not leave a comment.

Juan J. 
Rating:
5.0

Customer did not leave a comment.

MARTA R. 
Rating:
5.0

Customer did not leave a comment.

thomas M. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Jesus L. 
Rating:
5.0

The facility was very helpful and informative.

Anthony C. 
Rating:
3.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Great service and equipment.

TYRONE H. 
Rating:
5.0

Easy and convenient reservation, knowledgeable and friendly staff

MICHAEL C.  |  First Impressions 
Rating:
5.0

The new storage unit is immaculate and feels like home. The garage doors were a great touch to make one feel like home.

Ronald C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caroline A.  |  Overall Experience 
Rating:
5.0

Manager, Karl Kersten was attentive and knowledgeable. My experience was smooth and quick. I was very pleased with the customer service and my overall experience.

Gregory H.  |  First Impressions 
Rating:
5.0

It was excellent despite having no power

Caroline A.  |  First Impressions 
Rating:
5.0

Steve is absolutely awesome. Thank you

Dionna S.  |  First Impressions 
Rating:
5.0

Thanks

Patrick C.  |  Overall Experience 
Rating:
5.0

The general manager is awesome! He rememberd my mom address when I gave it to him which was so cool! Very quick and friendly service! Thank you so much for everything!

heather k.  |  Reservation 
No reviews have been submitted for this location.

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