Customer Reviews for U-Haul Center of Surprise RV

67 reviews

13511 W Westgate Dr   Surprise, AZ 85378
(Come to Grand and Bell center first for help Office is there)

(623) 209-7377

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 209-7377

13511 W Westgate Dr
Surprise, AZ 85378
(Come to Grand and Bell center first for help Office is there)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I asked the employee if he wanted to see my contract, he said no he would get the info off the trailer. After taking my money, the manager had no way to pay back their mistake for 5 days, no offer to refund $10 of the rental because of their mistake, just “we checked it in on the south lot, sorry I have to keep your money for five days”

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Dave J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  First Impressions 
Rating:
5.0

Ethan and Mr. Ramirez were great helpful and professional

jesus r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark D.  |  Overall Experience 
Rating:
1.0

I rented a storage 1day and they rented it out to someone else1 day later and did not inform me they were giving it away. I went to unload my things and the gate was locked 🔒

Latoya S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanya R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TONYA C.  |  Overall Experience 
Rating:
2.0

Took 3 time to get code to work, access system was offline and facility and office was 3 min drive away

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy C.  |  Overall Experience 
Rating:
3.0

We found another storage space closer to us for less money, climate control and indoor storage. At Uhaul, it was difficult to open/close storage without alarms going off. Much better access service at our new storage space.

Diane S.  |  Overall Experience 
Rating:
4.0

problem with alarms going off while getting into unit. Need to replace face of locking mechanism do its readable. Also printed/posted instructions on how to use the lock.

Diane S.  |  First Impressions 
Rating:
3.0

Need an easy move in and out, this is the place.

Michela G.  |  Overall Experience 
Rating:
3.0

My storage door would not close had to get another storage. This is the least hick-up we had. Your process of securing a truck was the worst experience I have ever had. Called several weeks in advanced to secure a 15’ truck and 2 days before pick up you call and tell me I had no truck available to get for my move. Finally was told I had to go to another city to get a 10’ truck and another city to get a trailer. Absolutely a cluster F.

Jay A.  |  First Impressions 
Rating:
5.0

Very helpful folks even though it was super hot outside. Would definitely use them again

Daniel R.  |  Overall Experience 
Rating:
2.0

I rented a truck and saw that we could get a free month of storage. The staff were having system issues when I went to pick up the truck so there was a long line. The app glitched and staff had to manually pull up my reservation when I elected mobile check in. The staff member was abrasive and rude. When I inquired on the storage unit he said I would be provided that information when I came back with the truck. When I came back about an hour and a half later, the system issues appeared to be worsened and I had to stand back in a longer line to receive the storage info. I had family waiting to help me move into the storage unit growing anxious to get to other appointments for the day. Overall I spent an hour waiting for service between picking up the truck and finalizing the storage space. The staff member that helped me with the storage unit had not gone through that process before so that took extra time and the original rude staff member that helped me with the truck would piece meal assistance which delayed the process even more. Overall not a good experience for a new renter. If it had not been for the free month of storage, I would have gone somewhere else.

Veronica A.  |  First Impressions 
Rating:
5.0

The rate increases were getting to be more than I wanted to pay.

Monty D.  |  Overall Experience 
Rating:
1.0

The staff seemed mostly incompetent and the few that seemed to have an idea of what to do, did not seem to care!!

Ronald P.  |  First Impressions 
Rating:
3.0

Trouble with the entrance fob. RV wash area not functional to any standard

richard r.  |  Overall Experience 
Rating:
5.0

Excellent facility.

michael w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARL L.  |  Overall Experience 
Rating:
4.0

We just had trouble with others parking by us and hitting our RV with their truck. We were afraid what damage would be done next.

ed w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

howard k.  |  Overall Experience 
Rating:
5.0

Awesome customer service during this time as I had to use multiple storages as I am mid move from one house to another. Staff was awesome!!

Robert B.  |  First Impressions 
Rating:
1.0

Made reservation to store my RV but a boat and trailer were parked sideways taking up half of my space in addition to his. There were 2 other open spots for RVs. It would have taken 5 min for two employees to straighten out the trailer and clear my reserved spot. Insisting they had to speak to the owner of the boat. They could have offered one of the other spots for the or until this was resolved but we’re going to force me to pay $50. more for the month! They said they’d call back but never did so I called cancelled. Wasted 3/4 of tank of gas and risked my health for nothing! Cancelling apparently isn’t as easy as you’d think and was told to call back Monday. Geez!

kare r.  |  First Impressions 
Rating:
2.0

In the amount of time I was renting 2 RV storage spaces, rent went up twice. Reason I was giving was maintenance. You do not maintenance or maintain anything at this RV storage yard. The lot is full of dirt and has never been cleaned. So when RV owners or Boat owner bring there cleaned units into your facility, if and when any wind storm or rain all of this dirt gets all over everyone's property. I have called and discussed if you're going to raise rent put the money where your mouth is. Your company does nothing to maintain. I just cancelled both to go down the street to your competition, because I was not about to store a 85k new boat at your facility. Unfortunately you people don't care because people keep coming for those who have no storage and HOA. It's very disappointing when companies such as yours don't care.

Brian Q.  |  Overall Experience 
Rating:
2.0

Jennifer and the staff at the location were excellent. Your central reservations and on line service is horrible. So my recommendation to other RV’rs looking to use U Haul will be to not trust any arrangement made that way.

bruce m.  |  Overall Experience 
Rating:
5.0

Very helpful people to work with.

John R.  |  Overall Experience 
Rating:
5.0

Personnel were efficient and professional.

lonnie h.  |  First Impressions 
Rating:
2.0

Dump station hose leaks. Electric finally works aftet months of complaints. Over priced and not well maintained.

david w.  |  Overall Experience 
Rating:
4.0

Parking can be a challenge at times.

Albert C.  |  Overall Experience 
Rating:
5.0

Very good

Cheyenne m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herbert H. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

christie B. 
Rating:
5.0

Nice place to put Motorhome with all hock ups

Glen M.  |  Overall Experience 
Rating:
1.0

Payment Center is a total joke. Received late payment letters for a week. I had to call talk to a V.P. he was no help at all. I must commend Sarah Murray is the ONLY ONE who called me back.

ROBERT W.  |  Overall Experience 
Rating:
4.0

I found it to be a convenient reasonably priced option for me. Surprised at how dirty my RV got while under cover but better than being out in an open lot. Nicer if they had water and waste dump.

Elyn L.  |  Overall Experience 
Rating:
4.0

My unit was in the back lot, though it was very convenient it was also very dusty.... I was not told that it could get so dusty when I moved in. :( Great staff very friendly and helpful.

Theresa V.  |  Overall Experience 
Rating:
5.0

My only issue was the limited hours to have access to my storage. It I had 24 hrs access I would have stayed with U-haul

Lisa C.  |  Overall Experience 
Rating:
5.0

Great place for rv storage.

david w.  |  Overall Experience 
Rating:
4.0

Only negative comment would be the inability to pro-rate the RV storage sites. Allowing the billing for one month increments only does not fit everyone's needs.

Robin M.  |  Overall Experience 
Rating:
5.0

Very pleased with the unit and staff

jessica k.  |  Overall Experience 
Rating:
4.0

Craig is awesome and the boss Wayne is very attentive to his staff and to the clients needs. Mr. Jeff Sanzi Unit 6029

jefferies s.  |  Overall Experience 
Rating:
5.0

Great

patricia c.  |  Overall Experience 
Rating:
2.0

Your employees were to concerned about passing me from one rep to the other because it was lunch time or time to go home. Very unprofessional.

RACHEL C.  |  First Impressions 
Rating:
5.0

I used the rv storage. It was well lit and secure. 2 1/2 years abd never any problems.

Terri T.  |  Overall Experience 
Rating:
1.0

I pray we do not need UHaul again. This site is the worse place I've ever done business with. We will NOT come back. Paperwork was off all the time. Late notices when you're not late.

Denise D.  |  Overall Experience 
Rating:
5.0

Great

Russ M.  |  Overall Experience 
Rating:
5.0

Good group to do business with.

Alvin B.  |  Overall Experience 
Rating:
5.0

rent on storage was due11/5 moved out 11/3 they billed my credit card for another month 11/5/ called twice and havent got it taken care of $ 175.00 please call 623 518 2442 with answer.

james s.  |  Overall Experience 
Rating:
4.0

I wish it would be cleaner due to dust but Hard to remedy.Also would be nice to have visible signs for motorhome wash and dumping stations,, overall nice

Roderic J.  |  Reservation 
Rating:
4.0

Facility is well protected and clean. The exception is that the asphalt has deteriorated to the point that when vehicles drive through they kick up dust and the RVs are always dirty.

Fred B.  |  Overall Experience 
Rating:
3.0

Waited 20 minutes even though I had a reservation.

Richard S.  |  Overall Experience 
Rating:
3.0

your centers are so poorly understaffed. not just this one, every one I go to. stop saving pennies at the cost of the customer. I saw several people walk out on many occasions.

Mark G.  |  Overall Experience 
Rating:
1.0

Sorry, but I tried the covered RV Storage and the rates were too high when you consider what you get, eg dirt parking, very dusty, cost.

Dorance jerome D.  |  Overall Experience 
Rating:
5.0

This was the best storage experience of all types that I have had in the last 20 years. Bill is on top of every aspect of the facility. See you next year.

Joe S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Judith F. 
Rating:
5.0

Customer did not leave a comment.

Johanna C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
1.0

Customer did not leave a comment.

Norleen P. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

phil I. 
Rating:
4.0

Have more help 1 person is not enough especially if 2 people show up at the same time

kevin M. 
No reviews have been submitted for this location.

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