Customer Reviews for U-Haul de Gatineau - déménagement et entreposage

4,996 reviews

266 Rue Saint-Louis   Gatineau, QC J8P8B3

(819) 669-5335

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(819) 669-5335

266 Rue Saint-Louis
Gatineau, QC J8P8B3

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

C'est parfait comme a l'habitude

Yves P 
Rating:
5.0

Personnel très courtois et à l’écoute de nos besoins.

Joel T 
Rating:
4.0

Appreciated the free month storage with rental of U-Haul trailer. Helped with extras that didn't fit in trailer rental. Was able to return for balance of possessions without worry. Thank you

maralie D  |  Overall Experience 
Rating:
5.0

Very nice costumer service. Place was clean and well expose Cargovan in excellent condition. Will go back for sure at this location

linda p 
Rating:
5.0

very curtious staff...although I think they might be overworked at times I saw customers waiting quite awhile to get served.

donald l 
Rating:
4.0

Customer did not leave a comment.

sylvie p 
Rating:
5.0

Customer did not leave a comment.

Kevan D 
Rating:
5.0

Customer did not leave a comment.

Chloe L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul K 
Rating:
1.0

Please refund gas charges, Picture of gas at pickup time and Picture at return shows that the fuel was refilled to the delivery level but I was charged 10 lts = 20 dlls. How do I send you the pictures? They are time stamped and with location. Thanks

Francisco R 
Rating:
5.0

Customer did not leave a comment.

Petro A 
Rating:
4.0

Customer did not leave a comment.

Francoise P 
Rating:
4.0

quand je suis allée rapportée le camion le retour n'était pas clair. j'avais l'air à déranger les employés ils jasaient entre eux. Ils m'ont dit que je devais parler avec la personne a l'exterieur que je ne voyait nulle part et la personne dehors etait assise dans une voiture sur son cellulaire et j'avais de la difficulté à le comprendre et n'est jamais venu me voir pour me dire quoi faire. peut-être expliquer le retour aux clients parce que courir partout cest pas agreable surtout fatiguée après avoir demenager des meubles. merci

Solange M 
Rating:
5.0

Somewhat expensive, but all the rest was definitely top notch!

Louis M 
Rating:
5.0

Merci

Layth A 
Rating:
5.0

Customer did not leave a comment.

Guy B 
Rating:
5.0

Customer did not leave a comment.

Yves P 
Rating:
5.0

Customer did not leave a comment.

Ioannis D  |  Overall Experience 
Rating:
5.0

The customer service was great from the manager. She went above and beyond to help us out had a really great experience. Definitely will be back in the future.

steven r 
Rating:
5.0

Lady at the front desk was great and she explained everything in detail, was clear and concise and very friendly. She answered all my questions without hesitation and smiled while doing it. She was also the one who received me when I returned with the truck. Excellent experience overall. Thank you.

Gerald G 
Rating:
5.0

Customer did not leave a comment.

Alain C 
Rating:
5.0

This was my first time at the Gatineau location and I already told 2 friends to go there. Fast, friendly and courteous staff. Keep up the good work. I have rented from other U-Haul location across the Ottawa region and this was the best experience by far. Thanks Ray

Raymond B 
Rating:
3.0

Air conditioning did not work Handle to open window passenger side was broken. Truck was clean.

Michel R 
Rating:
4.0

The windshield was very dirty with bugs! But the service was good even if the morning rush was busy

Pierre-Luc R 
Rating:
5.0

Customer did not leave a comment.

Veronica D 
Rating:
4.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

Customer did not leave a comment.

Yve F 
Rating:
5.0

Customer did not leave a comment.

Nikola A 
Rating:
5.0

Excellent

THOMPSON A 
Rating:
5.0

Je suis toujours très satisfait de faire affaire avec U-Hall.

claude p 
Rating:
5.0

Customer did not leave a comment.

Stephane L 
Rating:
5.0

Customer did not leave a comment.

jean-francois b 
Rating:
5.0

Very good professional services. Helpful. Highly recommanded.

Gene l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierre C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd M 
Rating:
4.0

Customer did not leave a comment.

Armand B 
Rating:
5.0

Customer did not leave a comment.

Alain D 
Rating:
5.0

Nothing more

barbara l 
Rating:
3.0

Overall, I had a bad experience. My original reservation at your pickup location at Depaneur Dome was not honoured. Upon arrival at the reservation pickup time and location, I was I formed that the vehicle that I had reserved was not available. I was then sent to the St Louis location with a new reservation. That location added 40 KM to my rental. Upon return, I completed the online return using the phone app and tried to drop off the keys but was I formed I had to return the truck to a specific location and wait for the attendant. The 10 mins I took to complete the online return was wasted.

ROYDEN L 
Rating:
5.0

Customer did not leave a comment.

Carl D 
Rating:
5.0

Customer did not leave a comment.

France G 
Rating:
3.0

Customer did not leave a comment.

Maude B 
Rating:
5.0

Ce que je n'ai pas aimé, c'est que j'avais réservé sur la rue Jean-Proulx qui a annulé ma réservation. J'ai du faire 20 Km pour aller chercher la remorque.

Djamila A 
Rating:
5.0

Customer did not leave a comment.

LOUIS B 
Rating:
5.0

Le service à la succursale de la rue St-Louis à Gatineau est excellent. Le personnel est très courtois et efficace. Il y a un bon inventaire de véhicules disponibles. Je referai affaire avec eux à chaque fois que j’aurai besoin de louer un camion.

claude d 
Rating:
5.0

The only small problem I had, was the mirror on the driver that was loose. So with the quality of the road we have I had to replace the mirror, to be able to see at the back. Thanks Roland Sarault

Roland S 
Rating:
5.0

Customer did not leave a comment.

Victoire I 
Rating:
5.0

Customer did not leave a comment.

Michel L 
Rating:
4.0

We had reserved a 10'' foot truck, when we arrived the truck was being repaired. However the Clerk in Service suggested another alternative that worked for us. We were very happy that all worked out!

Lynne C 
Rating:
5.0

Customer did not leave a comment.

Tracey M  |  Overall Experience 
Rating:
5.0

You have very good staff at this location very satisfied with more time there

Andrew P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar T 
Rating:
5.0

It's a great time dealing in this place.

erlie c 
Rating:
5.0

Great experience, the staff was very helpful. Everything worked as intended, truck well maintained.

Kevin B 
Rating:
4.0

Costumer should smile and make it look like they like their job. Overall good service.

Paul S 
Rating:
5.0

Customer did not leave a comment.

Miguel D 
Rating:
5.0

Melanie and her staff are just amazing. Best clientele service ever

MICHEL S  |  First Impressions 
Rating:
4.0

I think you’re doing a great job

Yasser Z 
Rating:
3.0

Customer did not leave a comment.

Janik P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicolas C 
Rating:
5.0

Like always the customer service representative at the Gatineau location took very good care of me they are polite and have a outstanding customer care from the time I picked up the vehicle to even wen I brought it back expert services thanks to all of the teem and of course a big thanks to Mélanie as well Patrick Pelletier Satisfied customer

patrick p 
Rating:
5.0

I ll be back renting again

Marc L 
Rating:
5.0

Customer did not leave a comment.

Luis B 
Rating:
5.0

Customer did not leave a comment.

Alain W 
Rating:
5.0

Good job!

Deyan T 
Rating:
5.0

Good service. Personnel was helpful and friendly.

Benoit N 
Rating:
5.0

Customer did not leave a comment.

Brian C 
Rating:
5.0

Customer did not leave a comment.

Tony B 
Rating:
5.0

Customer did not leave a comment.

Peter C 
Rating:
5.0

Melanie was a excellent manager and staff very good helpful excellent

Ivan r  |  Overall Experience 
Rating:
5.0

N O T H I N G ! ! ! !

Roberto S 
Rating:
5.0

Customer did not leave a comment.

Michel B 
Rating:
1.0

This location overcharged me on gas despite photographic evidence that I shared with them. They refuse to respond to my emails request a refund.

Santiago A 
Rating:
5.0

Customer did not leave a comment.

roger k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc J 
Rating:
5.0

Customer did not leave a comment.

Noëlla D 
Rating:
5.0

Booking online is convenient, then extrememly annoying. No, I don't need boxes. No, I don't need helpers. No, I don't need a storage locker. No. No. No. If I had another option nearby who didn't try to upsell me a bunch of crap I don't want, I would choose them.

Jamaal F 
Rating:
5.0

The truck should be filled up with gaz when we pick it up and the customer should return it full as well. It was hard to judge how much to fill it in order to be the same as when we took it. I eventually fill it more than what was indicated when I took it ( about 1/8 of a thank more). It does make a difference and it wasn`t reimbursed on my final invoice. It does leave a bad feeling on the procedure and on the service. Thank you,

Daniel R 
Rating:
4.0

n/a

Andriy T 
Rating:
4.0

Auand j'ai ramassé ma remorque, j'ai demandé au préposé a l'exterieur de verifier l'intérieur et il a dit que tout etait inspecté. Je suis donc partis. Quand je suis arrivée et que j'ai ouvert la remorque, il y avait des déchets et beaucoup de verre brisé. Une pleine pelle de dechet. J'ai essayer d'appeler ll'entrepot mais personne ne repondaient.

MARCO V 
Rating:
5.0

the whole staff and manager were exceptional, going the extra mile what they did

Michel c 
Rating:
2.0

Customer did not leave a comment.

Andre C 
Rating:
5.0

Customer did not leave a comment.

Steven D 
Rating:
4.0

Customer did not leave a comment.

Steve C 
Rating:
5.0

Customer did not leave a comment.

Karl F 
Rating:
5.0

Le commis nous a donné un excellent service, merci!

Sonja F 
Rating:
5.0

Staff inside at reception was amazing.

Natalie V 
Rating:
4.0

The auto pay didn’t work that resulted in some late fees, other than that, no complaints.

calista m  |  Overall Experience 
Rating:
1.0

Was given a 20’ moving truck that had no working windshield wipers or washer fluid. Rental was for a 180 km move during a rain filled weekend that put my families life as well as mine in serious danger. Wipers would not turn on throughout light-very heavy rainfall, forcing us to pull off highway several times and wait for clearing breaks. We were virtually driving blind whenever it rained … putting ourselves and other motorists in serious danger!! Lack of working wipers during a rain filled weekend … delayed our move over several hours costing us additional time & money for lost help due to delaysz. Then we get charged excessive amount for fuel on return because lack of wipers made it too dangerous to even attempt to take additional time to locate gas station. We simply wanted to unload our contents and drop the truck off before rain started again!! Absolutely horrible experience. How are these vehicles not given a basic safety inspection including wipers? Extreme liability I would say! I should be compensated at least half my TOTAL rental fee AND reimbursed for excessive fuel top-up charge, l. The lack of working windshield wipers caused a very real danger to myself and family, as well as significant delay in move and impacted re-fueling at destination directly.

Shawn C 
Rating:
4.0

Directions. Pick-up and delivery locations are confusing

Dominique T 
Rating:
2.0

Made a reservation and the truck that we reserve was not available for the time that we did reserve it and the material that we needed was not available. So I was stuck with a smaller truck and no material.

Jocelyn F 
Rating:
5.0

Customer did not leave a comment.

benjamin m 
Rating:
3.0

The employee helped to attach trailer didn't cross safety chains and didn't connect trailer break. He also only tested running lights (no turn/emergency, no stop) and told me to I'm good to go.

MIKHAIL K 
Rating:
5.0

Customer did not leave a comment.

Daniel M  |  First Impressions 
Rating:
1.0

Dolly i booked with the reservation was not in the truck and next morning i drove back 10kms one side to pick up dolly and the location told me they don't have any dolly left for today so i had to return back without dolly and almost broke my back while moving my stuff. Here is the transcript of my chat with one of your representatives 4731222

Simran T 
Rating:
5.0

Thank for the fast check in and check out.Azaming customer service. Just one thing, it would be great to properly park the trucks as many are not well parked, delaying time to reverse back as the spot are very tight, which could cause collision on the premises.

Mickael R 
Rating:
5.0

Customer did not leave a comment.

Axel M 
Rating:
5.0

Anthony, Mel, and Roland provided the single best costumer experience I’ve ever had. The hitch receiver on my truck was super rusty and the hitch wouldn’t fit. They scraped the rust off and got me on my way in no time! I really needed to get my move done that day and these three saved me. Thanks again to Anthony, Mel, and Roland. I will recommend this location to everyone

Ben D 
Rating:
3.0

Please do not upgrade the truck without asking.

Apiredan W 
Rating:
4.0

We reserved a furniture dolly but they had run out by the time we arrived. I understand it’s the busiest weekend of the year, but it’s frustrating to not receive what we expected. On the plus side, an employee took the time to help me understand the truck and made sure I was comfortable before leaving as it was my first time renting a truck that big (even though the location was extremely busy at the time).

Ann M 
Rating:
4.0

Very convenient to have the vehicles and storage all in one place and the staff were really competent and helpful. I would have given an excellent rating but the wait time and line-up in the store to get my vehicle and storage facility was almost an hour. The staff was great and doing their very best but they could have been helped by having more staff at the check-in counters. Thanks.

Mathieu R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jade V 
Rating:
5.0

Lovely phone customer service, quick answers, attentive staff at the branch, lots of space to maneuver in the parking lot, just a little bit far from downtown but still highly recommended!

Juan S 
Rating:
5.0

Customer did not leave a comment.

Yannick H 
Rating:
5.0

Customer did not leave a comment.

Nicolas C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LEONELEMMANUEL B 
Rating:
5.0

Customer did not leave a comment.

ALAIN V 
Rating:
3.0

Vraiment très cher pour le type de véhicule

josselyn b 
Rating:
3.0

I had a rental for 4pm. I arrived at around 4:05 and I was not served before 4:40 as there was only one cashier to serve the long line of customer. The trailer and the sraff were great!

Marc A 
Rating:
5.0

Service absolument impeccable avec Mélanie au Uhaul a Gatineau, extrêmement satisfaite, elle as bien répondu a toute mes questions, toujours un beau sourire, je recommanderais a 100% ☺️

ALEXANDRINE L 
Rating:
5.0

Super

jean r 
Rating:
5.0

Customer did not leave a comment.

Luc T 
Rating:
5.0

👍🏼👍🏼👍🏼👍🏼👍🏼

REN X  |  First Impressions 
Rating:
5.0

On sais que les gars travaillent fort mais un petit sourire au comptoir est toujours une bonne chose. On m’a quand même accommodé lorsqu’on s’est rendu compte que les dolly que j’avais réservés n’y étaient pas. J’ai aussi été accommodé pour le retard que j’ai rencontré pour retourner le vehicule. Gros merci a tous.

Danielle G 
Rating:
5.0

Excellent service.

THOMPSON A 
Rating:
4.0

Same Price on réservation and check out

Stephane C 
Rating:
4.0

I stored my belongings thre since October of 2020. I had a seamless experience. There were a few issues along the way, but Melanie was always quick to correct it and make it right. I always felt my belongings were safe and secure. I highly recommend this location. Also some of the best rates on the National Capital Region.

Gwlayne R  |  Overall Experience 
Rating:
4.0

Good staff & customer service at the storage location in Gatineau. The major problem was when I spoke with an agent (not at the Gatineau location), I booked a truck for a cross country trip (+$4,200), & I also got a quote for storage. I was given an amount & twice I asked if that was the total amount including taxes for storage & was told yes. Then I was invoiced over $50 more & told it was due to taxes. I tried repeatedly to rectify this problem, but received either no service (response) or bad service. And I doubt I will hear anything.

Michaela S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvain G  |  Overall Experience 
Rating:
5.0

Too expensive

LOUKENSY T  |  Overall Experience 
Rating:
5.0

Just one time I couldn't get access to get in with my vehicle cause the sensor was deffect had to find a worker to open the garage door .I understand that things brake . Thank you to the staff ...the only thing I can say is someone had left a pile of broken furniture by the loading access and it was first thing in the morning

Daniel C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric G  |  First Impressions 
Rating:
5.0

Très bonne équipe à Gatineau. Merci Melanie et Rodney pour aider mon père et moi.

pierre l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anis S  |  Overall Experience 
Rating:
5.0

the outside parameters contain rubbish and or garbage ... bur the inside is kept clean . . this is important

Luc M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles-Alex D  |  Overall Experience 
Rating:
5.0

Zack was very helpful and great.

Robert R  |  First Impressions 
Rating:
5.0

Melanie was the most patient and friendly customer service representative. He kindness and professionalism is above what you see in 99% of other establishments. It is my first time renting a storage unit and the experience was above what I would of expected for this type of environment. I would recommend this business to anyone, especially because Melanie makes a huge difference.

NANCY P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alain P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn G  |  Overall Experience 
Rating:
1.0

Je me suis fait voler des articles ! Je suis très déçue ! J'espère vraiment que la gérante va faire un suivi sérieux en visionnant les caméras. Nos effets sont sensés être en sécurité dans leur entrepôt plein de caméras. Je n'ai plus confiance en cette entreprise.

Marie-Andree T  |  Overall Experience 
Rating:
3.0

The storage facility was good. The reason I cancelled is the I moved and I found a storage facility closer to my new address.

PIERRE R  |  Overall Experience 
Rating:
5.0

The GM and staff went above and beyond in helping me, were very friendly and accommodating.

Hugo B  |  First Impressions 
Rating:
5.0

Happy with the service

ian d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gilles b  |  Overall Experience 
Rating:
2.0

There was a homeless person living in the unit by mine and it smelled like someone died in there. I reported it, but he was still there so I assume they allowed it.

Jamie P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rejeanne l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Normand M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles-Alex D  |  First Impressions 
Rating:
5.0

Friendly and swift service ... always with a smile 😃

Monica D  |  Overall Experience 
Rating:
5.0

it was so amazing and easy to get to my locker i would come back again for sure i will tell peoples all about it thanks 😊

Sylvain C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilles G  |  Overall Experience 
Rating:
3.0

Clean storage facility. Profeessional staff. Difficult to gain entry at times as main door was still locked after 9:00 a.m. on several occasions. The card key to gain entry is useless as it does not function. Too many people just walking into storage areas to snoop. Don't appear to have storage lockers. Kind of creepy feel like you have to watch your back all the time.

Robert G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genevieve A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelique S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gisele D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karolane m  |  Overall Experience 
Rating:
5.0

Excellent service avec Mélanie

Gilles K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bronson B  |  Overall Experience 
Rating:
4.0

I wish I could of know about lost keys It cost me $50 for nothing to cut the lock

KIM B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charlene c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nathalie s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephane l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachel p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven c  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Diane M  |  Overall Experience 
Rating:
5.0

Les gars nous aident avec plaisir e bonne connaissance de ses tâches, sont là pour nous faire la vie moins difficile en face des éventuels défis de vie. Une déménagement ou une rupture de vie toujours est compliqué pour nous. Mais les gars au Uhaul de Gatineau noûs offrent un service professionnel et avec du bon prix. Je suis content de avoir faire la meilleure choix d’entreposage et remercie votre soutien, tant à Mélanie comme à son équipe de U-Haul de Gatineau.

Sergio H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charlene c  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANIELLE R  |  Overall Experience 
Rating:
5.0

Superbe expérience. Si besoin je reprendrai biensure. Je le recommande fortement. Aucun négatif a dire. Merci a lequipe pour votre superbe service!

Galadriel L  |  Overall Experience 
Rating:
5.0

Staff was very helpfull. In perticular, Christopher St-Onge and madame Mélanie Dupont were very helfull and gave me very good advice. I still have a storage unit in the St-Louis Gatineau facility and I'm very thankful for the service.

louise p  |  Overall Experience 
Rating:
5.0

Noamea (spelling?) & Melanie were efficient & very helpful. Thank you ladies for the great customer experience!

Michaela S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liza A  |  Overall Experience 
Rating:
5.0

Good staff, really helpful. Thank you again

ERIC D  |  First Impressions 
Rating:
5.0

Thanks for your good service!

William M  |  Overall Experience 
Rating:
2.0

Office sucks. Only two people here “working”. Every time we come here, we have to wait for hours even just to buy stuff.

Josee D  |  Overall Experience 
Rating:
5.0

Great facility. Excellent service!

Henry S  |  Overall Experience 
Rating:
5.0

We felt our belongings were very secure and loved that the facility was climate controlled so our wood furnishings were no subjected to extreme temperature and humidity fluctuations. It made our 14 month travel adventure very relaxing knowing our belongings were in a clean, safe facility. There was no trace of bugs or rodents! Melanie runs an excellent facility and always works hard to satisfy her clients. We would definitely recommend this U Haul storage to anyone wanting to store their belongings.

Tom F  |  Overall Experience 
Rating:
3.0

Alarm kept going off no matter what we tried and who we asked. Still a good and useful experience

Adrian B  |  Overall Experience 
Rating:
5.0

Was very easy to rent a storage. I love the fact that we have no contract, just leave or cancel contract any time.

Jean S  |  Overall Experience 
Rating:
5.0

Christopher is so easy to deal with!

Monica D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patrick b  |  Overall Experience 
Rating:
5.0

Thank You

marjolaine b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rose L  |  Overall Experience 
Rating:
3.0

Its fine. Checkin took an hour of just standing in line and there werent even that many people, seemed severely understaffed and the staff that was there was just chatting. Alarm will never turn off for the unit and no one around to ask

Adrian B  |  First Impressions 
Rating:
5.0

Service was excellent!! Recommend based on service and pricing. However the storage area is not the cleanest, pile of garage at the entrance -why not put a large garbage pale instead of people dumping their trash on the floor, it’s worse than having to change a garbage bag once a week.

lynn s  |  First Impressions 
Rating:
3.0

Despite all the yes answer above, I can only rate as an average. I will explain. After a full year of paying on time for my unit, I had to change credit card. I stopped by the office to gave them my new card number for the automatic payment. Something when wrong either a wrong number was entered or just to say that month the payment didn't get through. I didn't received any email to advise me that the payment was refused, instead they send me a letter by mail to advise me. With the Canada post being late with everything at the time, the first letter didn't get to me before a second month was missed and a second letter was send out. By the time the letters got to me I occurred a 2 months penalty that I quickly payed and issue with the credit card resolved. I call the office and ask why the notice wasn't email initially which I would had fix in a timely manner and late fee would have been avoided. The office said at the time there computer were down and the automatic noticed via email couldn't be email. They only said I had to pay the 2 months penalty. After been rented a unit for 1 year at the time there wasn't any flexibility in the issue encountered. Since there was a few contributing factors, I found the lack of flexibility by the office were non existent. For that reason I can only gave it an overall average rating.

pierre f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jiabao Z  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert D  |  First Impressions 
Rating:
5.0

This was an excellent experience! All of the staff were super helpful and friendly

SAMUEL G  |  Overall Experience 
Rating:
5.0

Great service and very friendly staff

WINDSOR B  |  First Impressions 
Rating:
5.0

Staff was exceptionally helpful even though they were very busy

SARAH L  |  First Impressions 
Rating:
4.0

Someone should have called me to let me know the bank declined payment and I would have paid with another card. This was not done before locking up my storage. I could have been stranded if I had come at off work hours.

piriye g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA J  |  Overall Experience 
Rating:
3.0

Waiting time to get attended to for rental or customer service absolutely too long: 1h +

Louise L  |  Overall Experience 
Rating:
5.0

Très bon service de Uhaul et surtout de la part de Mélanie, très gentille, prend bien soins des clients de Uhaul. Elle mérite plus que son poste de superviseure. Elle peut être directrice régionale, voire nationale. Encore un grand merci Mme Mélanie Dupont , bonne continuité et bonne chance pour la suite de votre carrière professionnelle et sociale.

Fils F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierre C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cassie c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heiko F  |  Overall Experience 
Rating:
5.0

Chris is great. Couldn’t imagine anything better, friendly, professional and always available for help and provided professional suggestions for my storage and suitable equipment to handle my long-haul move. Well done and Merci Beaucoup Chris :)

Mohammadmahdi G  |  First Impressions 
Rating:
3.0

The person who signed me my xontract told me rhat the payment fit the next month is going to be taken on my credit card and that I don't have to worry about that . The next month I received a message from uHaul telling me that I was late in my payment and that I have to pay 15$ for being late . So overall I didn't have quite an excellent service fir that person

Gabriella N  |  Overall Experience 
Rating:
5.0

Very good and easy to access

JEAN B  |  Overall Experience 
Rating:
4.0

Friendly accommodating bilingual staff.

Robert G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald j  |  Overall Experience 
Rating:
5.0

EXCELLENT EXPERIENCE AT U~HauL the Staff is friendly and helpful with all your needs!!

Roanne R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergei J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karolane m  |  First Impressions 
Rating: