Rented at a different location spent 2 1/2 hours trying to get the U-Haul wrong passwords tried calling the person in charge gave us the runaround finally got to pick up U-Haul at a complete different location out of our way at 1 PM my pick up was at 10 AM once we take it the rental the guy at the are you at the U-Haul depot was great not his fault but Internet was very slow took a lot of time to process everythingMike G.
Customer Reviews for U-Haul de Gatineau - déménagement et entreposage
Gatineau, QC J8P8B3
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mehouenou Joel D.
Customer did not leave a comment.Sophie D.
Customer did not leave a comment.Luc H.
There was a fairly long line up when we arrived. Despite how busy it was, the staff was friendly, courteous and helpful.Shane L.
La gÃ©rante de la sucursale de Gatineau (st-Louis) Ã©tait bÃªte, tant au tÃ©lÃ©phone lors de l'appel pour confirmer la rÃ©servation que lors du ramassage du camion. Elle donnait l'impression d'Ãªtre fÃ¢chÃ©e. Elle m'appellait "ma chÃ¨re" ce qui me paraÃ®t impolie et mÃªme condescendant, mais surtout non professionnel. Lors du ramassage, le service Ã©tait trÃ¨s lent et la commis semblait ne pas trop savoir ce qu'elle faisait. J'ai attendu pres de 25 minutes. Lorsque je posais des questions et que la commis ne connaissait pas la rÃ©ponse, la gÃ©rante me rÃ©pondait en anglais. Mon service n'a mÃªme pas pu Ãªtre 100% en franÃ§ais et tous les documents m'ont Ã©tÃ© envoyÃ©s en anglais, ce qui n'est pas idÃ©al puisque ma comprÃ©hension de cette langue n'est pas optimale.AgnÃ¨s N.
That's was great quick and easyKevin T.
Busy location. Staff asked if returning of picking up. When stated returning was told all is good and a confirmation e-mail would be received. Never received the e-mail, but no change in my billing, so assume all was good.Darwyn K.
Customer did not leave a comment.Mary T. | Overall Experience
Customer did not leave a comment.Steven D.
Customer did not leave a comment.Jean Charles L.
Customer did not leave a comment.Sylvain G.
Very professional stuff , oliver and the person who closed my contract and checked the truck .Chadi H.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.Judith F.
Customer did not leave a comment.Jean Francois C.
Manager very abrupt -borderline arrogant. Very little sense of client service. Long wait in line (20+minutes). Service used to be much better at this location.. its unfortunate..PATRICE ERIC T.
Customer did not leave a comment.Olivia V. | Overall Experience
Service was excellent! Having connectors in stock would be nice. Had to go to another store to have connectors installed.RAYMOND C.
Isabelle was friendly and very professional, a pleasure to deal withIan A.
To pick up the 15' truck that I ordered previously, I waited in line for 1 hour, even if only 3 customers were in front of us. They told us they were short staff and only 2 employees were at the counter, but one of them left for about 45 minutes to have dinner, so only 1 employee remained to serve the clients. Unacceptable.Bruno C.
Je n'ai toujours pas reÃ§u ma facture par couriel parcontre.Nicolas M.
Customer did not leave a comment.EZECHIEL Z. | Overall Experience
Customer did not leave a comment.Real V.
Customer did not leave a comment.Steve L.
Very good service.. will be back for sure.Charles B.
Customer did not leave a comment.RAYMOND M. | First Impressions
The girl that checked me in was super friendly but I think she or the system set my drop off location to a site that is no where near where my one-way drop off was supposed to be. When I tried to change this at the counter, the other staff member was the rudest, abrupt and unhelpful person I've encountered possibly ever. I do not know her name but have a picture of her. I was shocked and had to just say to her "your attitude is terrible" she didn't care a bit it seemed. While Ive had scheduling problems with uhaul adn have learned that it can be painfully slow to pickup vehicles, I have for the most part been impressed with my staff interactions. This young woman however at the Gatineau location needs a serious rethink and if nothing else, a lot of customer service training.Allan B.
No sure ,had problems when calling for information, phones very busy all the time but when we did reach someone they were very helpful and knowledgeable especially Melanie she went above and beyond to help us in Gatineau Quebec. She is a real asset to your company.Raymond G.
Plese , can you submit this Ã©valuation in both language . Merci ðŸ™!Christian T.
Customer did not leave a comment.Jacqueline L. | Overall Experience
All the links sent to me are in English although the email was in French. The pre-checkup was also in English onlyNicolas R.
Customer did not leave a comment.Pierre Marc P.
Customer did not leave a comment.Christian R.
Customer did not leave a comment.renovation sylva M.
Les employés sont toujours polies et professionnels. Service de première qualité.. bravo.michel s. | Overall Experience
Nothing to say thank youferando D.
Quand votre communication sera en franÃ§ais, je pourrai Ã©valuer votre service.PATRICK C.
J'ai grandement apprÃ©ciÃ© le service Ã la clientÃ¨le qui m'a proposÃ© un forfait trÃ¨s avantageux Ã celui que je voulais initialement.Michel S.
Customer did not leave a comment.Carl C.
Customer did not leave a comment.Maria P M.
Customer did not leave a comment.Pierre G.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.atho J.
I could not use my phone to pick-up the truck.Mahamat Ahmat I.
Is my go to uhaul, customer service for me has always been great.Joaquin Ricardo D.
J'aimerais des documents en franÃ§aisMarie C.
I had many encounters with the manager: Tania I’ve seen her scream at employees , customers which I find unacceptable. There was an error an error on my storage units ( wrong unit entered in the system) I waited 1 hour to get to her desk, which I’m ok with .. covid i suppose. I had to come back in to fix the issue, she literally treated my a piece of ... ! And asked me to to the line again. Keep in mind that mistake was hers. I have the paper trails..! I’ve spoken to a few people and they all had the same experience with her. I owned large size store with hundreds of employees. Never in a million years should a person like her be in front of customers. My5 cents .. This! Won’t change anything but never will you get my business again. I spent 6 000 last year with you guys.. just a drop of water in the pond but stillMartin T. | Overall Experience
Appellez moi je vais vous expliquer ce qui ce passe chez uhaul Ã Gatineau votre gÃ©rante ou gÃ©rante adjointe Tania Masse sa va pas Svp appellez moi 514-607-1121nicole S.
Dooner une explication complÃ¨te de l'euipement louerSerge D.
J'ai jamais vue Ã§a avoir seulement 5 personne devant moi et que Ã§a prenne plus de 1h15 pour rÃ©cupÃ©rer un vÃ©hiculeâ€¦. Et les formulaires sont en anglais au lieu de les recevoir dans ma langue de communication!!! Vraiment pas fort pas sÃ©rieux!mario P.
Grand stationnement, grande bÃ¢tisse, beaucoup d'Ã©quipements Ã vendre et louer, propre. Ce qui vient gÃ¢cher l'expÃ©rience, c'est le service Ã la clientÃ¨le. Sans exagÃ©rer, nous sommes plusieurs clients Ã avoir attendu debout en fil pendant 55minutes. Un seul caissier essayait de gÃ©rer deux caisses en mÃªme temps. Un deuxiÃ¨me caissier est soudainement apparu (beaucoup trop tard), et celui-ci ne s'exprimait qu'en anglais, et ne savait pas faire son travail. Il devait se faire aider par la premier caissier tout le temps, ce qui ajoutait Ã la lenteur du service. Au moins, le caissier franÃ§ais Ã©tait professionnel et connaissait bien ses affaires. Les employÃ©s qui travaillent Ã l'extÃ©rieur n'ont pas de dÃ©corom, uniforme mal portÃ© et mÃªme aucun uniforme, service en anglais uniquement, et ils ne nous accueillaient pas Ã notre sortie (nous avons dÃ» les chercher pendant 15minutes pour qu'ils nous donnent notre trailer). Pas normal de se faire dire par le caissier "Allez dehors avec votre papier, un employÃ© vous attend sous la tente, il vous donnera votre trailer" et finalement devoir jouer Ã cherche et trouve. Nous avions une rÃ©servation, ce matin-lÃ , pour 9h30. Nous sommes arrivÃ©s Ã 9h45, et sommes finalement repartis avec notre trailer Ã 11h. Ã‰NORME ATTENTE. Ã‡a a retardÃ© notre journÃ©e complÃ¨tement... Nous qui pensions avoir un service rapide puisque nous avions rÃ©servÃ© plusieurs jours Ã l'avance. DÃ©ception et frustration.Eugenie B.
Customer did not leave a comment.Robert L.
The truck is very clean, everything is very good, but the customer service is very bad. October 1st. At 9:00 am I was attended by a woman who seemed to be very short-tempered, she responded quickly and unkindly, and she was also arguing with a client on the phone. they should follow up.luis R.
Dropped the truck off after hours. No issuePaul V.
J'aurais aimÃ© qu'on m'avise que je serais facturÃ© en double la location quand j'ai prolongÃ© de deux heures le temps afin d'Ã©viter la surprise de le voir dans la facture, pour le reste bon service et bon camion, merciJorge Ivan S.
Need to inform people about 2nd part of verifying your identity; passport/phone a friend/ job title... I didn't know we needed that.Pietro P.
Consider having an â€œon-lineâ€ check in counter as I had completed all the necessary steps and registered on-line only to have to wait approximately 90 minutes to pick up my trailer.JOHN C.
Customer did not leave a comment.HENRI B. | Overall Experience
Very lengthy process to get to the counter. I spent more than 1 hour to be served. The system seemed to have glitches that delayed even more the process. Excellent customer service.Grisaura G.
The truck has to be maintained before renting to someone else. I saved alot of money of uhaul. My money should be returned.jean C.
Customer did not leave a comment.George D.
Le plancher est tres endommagé devant ce unit, j'en ai echappé des choses.Rocky K. | Overall Experience
Excellent service de Nicolasfrancis g. | First Impressions
Customer did not leave a comment.Carmen R.
Merci pour le support de Gatineau pendant toute la pÃ©riode du dÃ©mÃ©nagement car ce bureau Ã©tait disponible pour rÃ©pondre aux questions.Aime J.
I belive this was a good experience I am just anxious about he return policy and software I hope everything was filled in I feel like th UI could have been better but I am nonetheless pleased with the experienceJude B.
I reserved utility dolly but when i checked in counter said it was not available, so i took appliance dolly. Make sure the client find what he reserved to avoid unplanned expenses.Janvier M.
Customer did not leave a comment.Jacques G.
TrÃ¨s longJean Noel B.
Customer did not leave a comment.clement M.
I was charged for furniture pads that were not provided. I also waited over an hour to check in and out each time.Dillon M. | First Impressions
The website wasn't working so I couldn't close my order through the website.Vincent P.
Perfect serviceMahamane Sani M.
There was a huge lineup so a note should maybe be added that you should arrive early for pickup; i had to wait an hour. The staff were working as hard as they could to serve everyone but there just werent enough staff on in my opinion. That said i booked my reservation online and that made everything wayy easier when i got served. The rep was fantastic; but shes answering phones and serving customers because she had no choice. Also noticed people were able to jump the que and snuck to the front of the line to grab their reso, when everyone in the line was waiting to do the same. This really frustrated me to witness because i had to wait an hour. Maybe some signage would help fix this or staff just reminding those standing to the side that they need to get in line. All in all.. its a pandemic so some reasonable expectations need to be had. Staff were good. Equipment was great (even got upgraded for free when the truck i ordered wasnt available!). Front end pickup process sucked.TRAVIS F.
Better organisation. The communication was lacklustre.Lionel tdhimanga M.
J'ai faite ma rÃ©servation Ã hull, vous m'avez envoyÃ© chercher le camion sur la rue st-louis Ã Gatineau, place oÃ¹ je ne voulais pas aller du tout parce que la conne qui travaille lÃ est vraiment plus qu'incompÃ©tentes. Vous vouliez par la suite que je rapporte le camion Ã hull mais mon vÃ©hicule personnel Ã©tait restÃ© sur la rue st-louis. Comment aurais-je pu revenir Ã mon vÃ©hicule Ã Gatineau si j'avais rapportÃ© le camion Ã hull ???????? En 2018 il y avais un diable et si on brisais les straps on payais pour sinon aucun frais. Quand j'ai arrivÃ© Ã val des mont, il n'y avait pas de diable, alors mes gars ont forcÃ©s comme des crisss de malade pour monter mes appareils du sous-sol !!!!! Toute Ã§a parce que l'incompÃ©tente ne me lÃ pas dit qu'il y en avait pas. J'ai faite ma rÃ©servation Ã hull, vous m'avez envoyÃ© chercher le camion sur la rue st-louis Ã Gatineau, place oÃ¹ je ne voulais pas aller du tout parce que la conne qui travaille lÃ est vraiment plus qu'incompÃ©tentes. Vous vouliez par la suite que je rapporte le camion Ã hull mais mon vÃ©hicule personnel Ã©tait restÃ© sur la rue st-louis. Comment aurais-je pu revenir Ã mon vÃ©hicule Ã Gatineau si j'avais rapportÃ© le camion Ã hull ???????? En 2018 il y avais un diable et si on brisais les straps on payais pour sinon aucun frais. Quand j'ai arrivÃ© Ã val des mont, il n'y avait pas de diable, alors mes gars ont forcÃ©s comme des crisss de malade pour monter mes appareils du sous-sol !!!!! Toute Ã§a parce que l'incompÃ©tente ne me lÃ pas dit qu'il y en avait plus dans les camions. Et pour finir le plat, j'avais le camion jusqu'Ã Ã mardi matin mais samedi soir j'avais finis avec alors on a Ã©tÃ© le rapporter sur la rue st-louis samedi soir et il Ã©tait 9:35 lorsque j'ai pris une photo du millage Ã mon arrivÃ©e en arriÃ¨re de votre garage. Mardi matin la fille de hull cherchait le camion parce qu'on dirait bien qu'ils n'avaient pas fait le retour. De plus, vous m'avez inondÃ© de texto en ostie d'anglaisâ€¦. On est au QuÃ©bec et vous avez l'obligation par la loi de communiquer avec nous en franÃ§ais. J'ai quand mÃªme tentÃ© de faire le retour en ligne, mais encore lÃ â€¦â€¦ toite en anglais et je n'ai pas rÃ©ussi Ã le faire. Vous Ãªtes vraiment mal organisÃ© pis la fille Ã Gatineau fait tellement dir en plus qu'on dirait qu'elle s'Ã©tait battu avec le peigne. Quand elle a voulu appeler mon contact d'urgence je l'ai suppliÃ© d'appeler ma fille tout de suite car elle partait pour la piscine avec 2 bÃ©bÃ©s au mÃªme moment et elle m'a bÃªtement rÃ©pondu qu'elle n'Ã©tait pas rendu lÃ â€¦. Quel importance ca a l'ordre ou elle fait les choses quand il sagit de rejoindre un contactâ€¦.. criss d'air bÃªte d'ostie !!!!!! Mardi matin je pouvais me permette de dormir un peu plus tard aprÃ¨s un gros dÃ©mÃ©nagement mais non on m'a rÃ©veillÃ© parce que vous cherchiez votre crisss de truck !!!!!!! Et pour finir le plat, j'avais le camion jusqu'Ã Ã mardi matin mais samedi soir j'avais finis avec alors on a Ã©tÃ© le rapporter sur la rue st-louis samedi soir et il Ã©tait 9:35 lorsque j'ai pris une photo du millage Ã mon arrivÃ©e en arriÃ¨re de votre garage. Mardi matin la fille de hull cherchait le camion parce qu'on dirait bien qu'ils n'avaient pas fait le retour. De plus, vous m'avez inondÃ© de texto en ostie d'anglaisâ€¦. On est au QuÃ©bec et vous avez l'obligation par la loi de communiquer avec nous en franÃ§ais. J'ai quand mÃªme tentÃ© de faire le retour en ligne, mais encore lÃ â€¦â€¦ toite en anglais et je n'ai pas rÃ©ussi Ã le faire. Vous Ãªtes vraiment mal organisÃ© pis la fille Ã Gatineau fait tellement dir en plus qu'on dirait qu'elle s'Ã©tait battu avec le peigne. Quand elle a voulu appeler mon contact d'urgence je l'ai suppliÃ© d'appeler ma fille tout de suite car elle partait pour la piscine avec 2 bÃ©bÃ©s au mÃªme moment et elle m'a bÃªtement rÃ©pondu qu'elle n'Ã©tait pas rendu lÃ â€¦. Quel importance ca a l'ordre ou elle fait les choses quand il sagit de rejoindre un contactâ€¦.. criss d'air bÃªte d'ostie !!!!!! Mardi matin je pouvais me permette de dormir un peu plus tard aprÃ¨s un gros dÃ©mÃ©nagement mais non on m'a rÃ©veillÃ© parce que vous cherchiez votre crisss de truck !!!!!!! Marie France Beaudoinmarie france B.
I couldn't identify this transaction/order.Manju B.
So friendly and helpful when we came to pick up the truck. We had ordered the 15 ft and then decided to get the 26ft truck and there was no issues with swapping the truck order. A wonderful experience.Helmut O.
Customer did not leave a comment.raymond g. | Overall Experience
Ici , nous sommes au QUÃ‰BEC. Alors un message en FranÃ§ais serai apprÃ©cier . A part tout Ã©tait parfait. MERCI Ã vous.Claude V.
Bien vouloir recruter plus de personnel pour assurer le service au tÃ©lÃ©phone et en succursale. C'est niaiseux lorsque c'est la mÃªme personne qui reÃ§oit les clients en succursale qui doit aussi recevoir les commandes au tÃ©lÃ©phone.Talom Tagne S.
My sister need a truck shes moving out on friday oct 1st l hope she can rÃ©servÃ© one her names is Julie gelineau my sisterpeter V.
Service was bad waited more then 1 hour to be serve only one employee at receptiin cash service worker where rude , one person at service and was taking call before serving walking customer waiting had more then 6 customer in line and was answering phone and spending over 25 min or mire on the phone it was ridiculess and very long I will not be returning abd will not recommend even to customer left because the waiting was more the 45 min in lineSandra B.
Customer did not leave a comment.Suzanna L. | Overall Experience
Customer did not leave a comment.SONIA D.
Having one person handling phone and customers waiting in line is absolutely rediculous. It took an hour to serve 4 people giving an average of 15 minutes per person who had reservations. By my calculation the last in line at the door woulb be lucky to get to the desk in less than 2 hours. This has been an issue with every rentaI I did with U-Haul. You need to streamline your freekin' process.Gilles S.
I waited in line to pick up the keys for my rental for an hour and a half. So while I was guaranteed a truck at 12pm, I didn't get access to it until 1:30Callie M.
Even if I did online reservation, I have to wait in line for pick up over 1h. One person working and it was more than 20 people wanting to be served. Unprofessional service!Petar C.
Serait-il possible d’informer adéquatement votre personnel concernant les débuts du mois et fin de mois pour la location des camions. J’ai dû négocier pendant 2jrs avec la réceptionniste ( une jeune employé à Gatineau) Et une réceptionniste a Ottawa pour finaliser le contrat à 4 jrs du déménagement. Pour une personne du 3iem âge, ce fut une période très stressante avec la période de déménagement. Je n’ai vraiment 😟 pas apprécié cela! Pour le reste, ce fut excellent ! Vous êtes vraiment dévoué! Continuez votre bon travail 👏.Christian T. | First Impressions
Owner was really rude with all the clients before me while I was waiting to pick up my trailer. Her behaviors made all customers behind me really incomfortable. At return the gentleman looking at my truck could not address me in my preferred language of choice "French". This is a gatineau location and this is unacceptable. Then he was quick on the trigger to charge me with 15$ fees for few leaves and 4 prints of shoes. He mentioned that they have told me that morning that it needs to be clean otherwise it would be charged. First they did not and this was ridiculous as it was not dirty it is normal use. Finally, he asked me to wait for him to clean up than park the trailer at the final parking while the other client just drop and leave the trailer . I needed to leave and I was not going to stay 20-30 mins extra for him to clean the trailer and do his job. So I asked him to unattached the trailer. He refused so I started unattached it. He gave me a lot of attitude which cause the tension to rise. Overall I would give less than 1 star but there is not that option. On Monday I will place a complaint to the BBB office about service and language issue.Mathieu M.
Hi. i booked a truck and a 6 x 12 trailer on the september 7. Here's my confirmation number : 83699640. My husband went to get the equipement as it was supposed and we he got there, he had a 5 x 8 trailer and we had to bring back the equipement in the same day instead of 24 hours later. Because of that, we made 40 km more then it was supposed. Also, the service was bad and the lady that served my husband was not very kind. We asked for a rebate and she refused totaly. The same thing happened last year and we wont ever go back there and we wont encourage anyone to go there either.Alain C.
We had a reservation and still, we had to wait in line for about an hour before we could have the keys. The lady at the front desk was so rude, I cannot believe she works in customer service. I would not recommand this location to a friend.Luc G.
It was a very good expÃ©rience The service was A oneBelkacem K.
Reception woman was extremely rude to customers including myself. She got into a heated argument with one of the customers right before me. For me, I was 5 minutes late over the 30 minute threshold because the line was so long and when I asked before I got in line that it was ok she would just yell at me and say â€œwe will cancel your reservation if you are over the time limit â€ even though I had made it in time but was waiting in the long line and went over time. Luckily it wasn't cancelled but I was sitting there in line the whole time worrying about my reservation. She should honestly be fired she is a terrible employee who makes everyone who goes to that location hate u-haul. I spoke about the experience to 10 other people on moving day and they all said the same thing that u-haul is terrible. I think it's because of the customer reception is usually filled with miserable people especially this location, every other employee was nice except her. I get there is a labour shortage due to covid but your hiring practices are pretty bad when people like that get hired. I would never recommend that u haul location to a friend I'd tell them avoid it like the plague. Also because of my experience I'm going to be telling people to avoid u-haul all together.Nicholas L.
L'employÃ©e Isabelle Ã©tait excellente et courtoise. Cependant la gerante etais plutot bÃªte. Avec une ligne de clients d'environ 10 personnes sur une periode prolongÃ©e, un employÃ© supplÃ©mentaire pour s'occuper du tÃ©lÃ©phone et etc serais de miseJean-Marc P.
Customer did not leave a comment.christianne r. | Overall Experience
Customer did not leave a comment.ghazi E.
There was no phone service available, I spent over 2 hours trying to reach anyone on the phone and ended up not reaching anyone. That was a very stressful situation as I needed to ensure my booking was ok and I needed to change the pick up time and no one was there to assist me. I ended up going to another U-Haul location in Gatineau and they were able to transfer my booking. I am very disappointed with the service I've received.Camille D.
Service de retourMarie-Pier B.
I selected a drop off point close to my new apartment. I selected it also because it was close to the rental car office where I booked a car. Why does U-Haul pretend to allow choice when they will immediately bait and switch? I got a message to return to a U-Haul space way across Gatineau, a 30 dollar taxi ride from where I wanted to be. The kid who was supposed to be checking in vans disappeared for about half an hour, and the admin gal was swamped, so a bunch of people were sitting out waiting to return because they were understaffed. The kid who looked in the van, I told him about how U-Haul charged me for 2 dollys, a utility dolly and 48 blankets but only gave me 16 blankets and a dolly and he said I had to talk to the admin. She had to call for help to figure out how to fix my bill, and that meant when we left there were tons of people in line. U-Haul has great people, great boxes and moving tools, but their booking is a joke. I have never had so many problems with a company saying I can do one thing and then changing every detail to suit them.Arlene P.
I when there couple times since juin. I have to wait all the time 20 to 40 minâ€¦ Maybe a self check out could helpâ€¦Frederic V.
Customer did not leave a comment.Nancy C.
My only disappointment was having to waste 25 minutes... I performed my reservation online using the Mobile Pickup option. I followed all of the steps up to the point where I was supposed to retrieve my key. To my surprise, the key was not in a lockbox, rather I was told to retrieve my key from in the building. I had to wait in a line of 8 people for 25 minutes just get to the desk, show my reservation code and get my key, which took 10 seconds. There was one employee at the counter working two reservations at a time, while also doing reservations over the phone. Everyone in line was frustrated. I would recommend that the Mobile keys are put in the lockbox, or that there is an express line for Mobile reservations to get their keys without having to wait in line while non-mobile users are setting up their reservations. This was an absolutely unnecessary waste of everyone's time.Peter G.
Customer did not leave a comment.Maurice L.
Customer did not leave a comment.Guillaume S. | Overall Experience
Keep up the good work!shubert A.
Nothing to do with this location, Tania was AMAZING. We were scheduled to pick up elsewhere (on Guillemette) but the location did not open at the confirmed time. It was almost 10am by the time we were directed elsewhere.Stephanie T.
Customer did not leave a comment.Francis G. | Overall Experience
Customer did not leave a comment.Christian M.
I entered the office there was a person in front of me, at the counter the lady was talking on the phone, after 10 minutes she received them after she left leaving me alone in the huge warehouse ten minutes after another attendant came in and then left. I waited another 10 minutes he came back without apologies like it was normal. I took the van for 2h I returned to UHAUL the mileage indicated 13 kms I was asked to pay $ 10 for gasoline in addition to the total but returned to about $ 67 for a return trip home without having done what whether it be. I think your service is below my expectations and is very expensive and this will probably be the last time I use itMabrouk R.
Customer did not leave a comment.Kayla S.
Customer did not leave a comment.Dominic R.
Customer did not leave a comment.sarah m. | Overall Experience
LET THE CUSTOMER KNOW THAT THE ODOMETER IS IN MILES - NOT KM.Shahin K.
Customer did not leave a comment.Younes E.
Staff needs to be less resentful. Stop sending me bill to pay 1 month after I settled my last month over the internet. And be more at the storage facility instead in the office. I’ve changed box and never got my new code from the rep. That is unacceptable. Anyways. Getting a notice of lien while I don’t have nothing there proves what I’m saying.sergio m. | Overall Experience
Planchers raboteux qui endommagent les items sur les charriots.Felix L. | Overall Experience
Le 13 septembre j'ai ramassÃ© une remorque Ã 16:29 sur la rue St-Louis a Gatineau, que j'ai rapportÃ© Ã 20:30, mais j'ai Ã©tÃ© dans l'impossibilitÃ© de fermer mon contrat, et on m'as chargÃ© $57.44 de surplus. Je qualifie cette surcharge de trÃ¨s malhonnÃªte de la part de votre compagnie, et que vous foutez carrÃ©ment de votre clientÃ¨le. Compagnie AmÃ©ricaine qui se foue des gens.Marcel P.
Customer did not leave a comment.Robert D.
Excellent customer service. Tanya was so very helpful and accommodating and she was a pleasure to deal with. I would highly recommend this storage facility. A very organized and well run organization!!Steve S. | First Impressions
Was convenient and near residence. Was able to applyvone free month as I had rented a van. Would have been nice to have a refund for vacating locker before sept 16. Redeemed keys on 8 septemberlouise m. | Overall Experience
Customer did not leave a comment.Jean B. | Overall Experience
Customer did not leave a comment.tuushami g. | Overall Experience
Customer did not leave a comment.martin d. | Overall Experience
Toute été parfait et excellent serviceHassan B. | First Impressions
This had to be the worse place ever to store our things. We waited over an hour to get our storage place and the service was absolutely terrible and very slow. If we didn’t need a storage, I would have never come there in Gatineau. The staff was not friendly or courteous. It’s too bad it’s the only place around that was closest to us. I will never recommend this place to anyone.Jo-Ann M. | Overall Experience
Was told one time 5am-10pm went there this morning at 6am couldn't get in. Then told a different time.Robin M. | First Impressions
Customer did not leave a comment.Syed Ali R. | First Impressions
Only thing I found was the 3 counters should be open at all time. Found myself waiting between 20-30 min wait in lineLinda T. | Overall Experience
Customer did not leave a comment.JASMINE S. | Overall Experience
Customer did not leave a comment.Rene B. | Overall Experience
L'attente pour parler à un préposé du service à la clientèle a été longue. Le service reçu par la préposée du service à la clientèle était très bien. Il serait bien de nous informer que la location se fait au mois, ce qui veut dire que si on ajoute 5 jours d'extra on paye un mois complet.Melissa S. | First Impressions
Merci à L'équipe UHaul de Gatineau sur la Rue Saint Louis. Vous offre un excellent service.Stéphane L. | Overall Experience
Customer did not leave a comment.Marc J. | First Impressions
Customer did not leave a comment.IAN S. | First Impressions
Votre gérante tania a une mauvaise attitude envers le personnelle et les clients..et vous ete une gagne de voleur car vous ne faite pas de prorata donc ca ma coûté 224.00$ pour 5 jours d'utilisation..et Jai toujours louée chez vous les camions et entrepôt..ben cetais la dernière fois pour moi..et il ya un manque de personnelle donc l'attente es très longue en magasin..même votre propre personnelle le dit que ca pas d'allure detre seul et de tout gérer. Donc non je ne recommande pas uhault et j'ai été très déçu de vous Marysemarise P. | Overall Experience
Customer did not leave a comment.Jean B. | First Impressions
Will advertise for you and with all the products you have for sale. Very nice location and buildingDiane F. | First Impressions
Worst service I've ever gotten, anywhere. Wait times of around 1hr 30 mimutes to 2hrs on truck pick up and drop off, on move-in and move-out.Jonas F. | Overall Experience
It has to be a joke that this facility asked to be evaluated like the numerous 1stars comments on every reviewing platform are not enough. Never have I experienced such blatant disrespect, overcharges, hidden fees, nonchalant and really uncaring customer service. So if you’re very familiar with Uhaul policies and all and need little to 0 assistance to do anything at all. Go ahead and choose this place. If not, IM BEGGING YOU TO READ this comment and all the other ones. So this place is like a prank TV show except the they’re are pranking you on how much disrespect you can handle. Gosh First of all l, do not try to call there. No really. Do. Not. Will they pick up ? Sure. Will they answer you ? NO. You will be left inline to wait while listening to them pretending to be busy for numerous minutes. Should you go there in person then ? Absolutely ! But please do so at the first rays of sunshine as they are so slow that pass 9:30a waiting in line is sufferable. There are plenty of employees but only 1-2 on the counters that also tour new customer and show storage unit. So nobody will help you. The other ls just stand around the place smoking. Make sure you double lock your storage units and that you record/take pictures of it before and after moving or they will try to hit with fees. Print your order summaries to the office or they will try to make pay twice the same fees. Call in advance to check on your truck or storage units as their $50 reservation warranty is just for show. Insist (or bring someone that can insist) on being shown to your storage or your truck in person; especially it is your first time. Or for any damages it’ll be your words against theirs. Take pictures. It’s just bad all around. And since I have used and seen friends use other Uhaul facilities elsewhere, I know the service can be much much better here.Sarah B. | Overall Experience
Good service 👍ALAIN N. | First Impressions
Le temps d’attente pour le comptoir de service est trop long. Il faut plus de personnel.GILLES P. | Overall Experience
Customer did not leave a comment.Alizée D. | First Impressions
Customer did not leave a comment.elisabeth D. | First Impressions
Customer did not leave a comment.Saintenise J. | Overall Experience
Customer did not leave a comment.Jason R. | Online Move In
Perdu plus de 2 heures en attente en ligne au magasin et en plus j’ai été obligé de changer de local de storage car là commis m’avait assigné un local qui était pas dans le système.Robert B. | First Impressions
Even if it was the first of the month. They were kind, funny and helpful! I do recommend!Annick C. | First Impressions
The only huge problem I found was waiting for service. The poor girl was alone to do all the work. I waited 2hrs and 20 minutes to finalize the truck rental. I owed 1.65$ and I found that to be discusting to wait that long. That is shameful to put one employee to serve all these costumer. You need to review your work ethics and have more staff on hand. Thank youwayne p. | First Impressions
Customer did not leave a comment.Rene B. | First Impressions
Customer did not leave a comment.Jean-marc h. | First Impressions
Customer did not leave a comment.CELESTIN B. | Overall Experience
Due to someone not emptying out their locker I was sent back to the office to change lockers. A minor inconvenience, but I was surprised the system showed that it was emptyjustin o. | First Impressions
The storage facility was clean and secure and the staff were friendly, helpful and efficient. A great experience.andrew 8. | Overall Experience
Customer did not leave a comment.Christian T. | First Impressions
Customer did not leave a comment.Obed A. | First Impressions
Customer did not leave a comment.doris c. | First Impressions
Il serait judicieux d'avoir plus de personnel au comptoir, puisque l'attente est très souvent très longue et désagréable.mais en général ce fut une belle expérience. L'attente au téléphone aussi assez longue, preuve de manque de personnel pour donner un meilleur service.marcel m. | Overall Experience
Customer did not leave a comment.Christine N. | Overall Experience
L’unité était encore barré quand on nous l’a assigné.JUSTIN JACK STEV P. | First Impressions
Customer did not leave a comment.mario r. | Overall Experience
Customer did not leave a comment.francois b. | First Impressions
Customer did not leave a comment.sabrina r. | Overall Experience
I was referred to your facility because by a friend who advised that you provided rcmp/military discount. Except for the fact that my initially issued discount was removed from my account with no explanation, I was pleased with the facility and the staff service provided. I liked that you provided heated storage, the facility was always clean and easily accessible.Natacha L. | Overall Experience
Le processus pour obtenir un casier de libre entreposage a été pénible. Même si j’ai fait une réservation pour une certaine date, le casier n’était pas disponible. J’ai du retourner 3 fois avant d’avoir un casier, et celui-ci n’était pas la taille demandé. La période en question était pendant la période de déménagement alors je peut comprendre une certaine confusion mais le processus est compliqué.PIERRE R. | First Impressions
Customer did not leave a comment.Cristal C. | Overall Experience
Service courtois, professionnel et accueillant. Malgré la folie du déménagement du début juillet, une bonne dizaine de clients en même temps, ce fut assez rapide. J'ai bien apprécié.Stéphane L. | First Impressions
Customer did not leave a comment.Francesca R. | First Impressions
It was a great experience considering the circumstances in which we had to move things into a locker were not ideal. The staff were extremely helpful and friendly!francine b. | Overall Experience
Très propre endroit et sécuritaire.Marcel G. | Overall Experience
Espace de déchargement à l'arrière trop petit . On se fait crier après l'employer pour ce tasser !! J'avais réserver un 10x15x10 la journée de mon déménagement et le matin même on me dit bin non tu n'a pas d'entrepôt car sont toute plein. Il a fallu que je vide les restant d'un autre locataire pour être capable de mettre mon stock mais en plus c'était un 10x10x10. Résultat j'ai du stock chez mes deux voisin...frederick t. | Overall Experience
Customer did not leave a comment.sylvie b. | Overall Experience
Customer did not leave a comment.Christine N. | First Impressions
Excellent service de Tania et Chantal.Jayson P. | First Impressions
Du debut a la fin j’ai eu des problemes de reservation, de facturation la gerante Tania est tres mal organiser !ERIC L. | Overall Experience
Customer did not leave a comment.GILLES P. | First Impressions
Customer did not leave a comment.Gaston L. | Overall Experience
Seul bémol, nous avions réservé un type d'unité, mais en arrivant, on nous a indiqué que la plateforme de réservation de UHaul ne nous réservait pas CE type d'unité, mais bien UNE unité. Nous avons donc dû débourser plus pour louer une unité plus grande (plus grande que celle réservée et aussi plus grande que nécessaire) puisqu'il n'y avait plus d'unité telle que réservée...Eric L. | Overall Experience
Toujours un super bon service!Jason O. | First Impressions
Chanelle, the lady working there was friendly and professional. She helped me to make sure I had all that I needed.Olivier I. | First Impressions
Customer did not leave a comment.Jean-François C. | Overall Experience
Customer did not leave a comment.benoit s. | Overall Experience
Customer did not leave a comment.Andrea P. | First Impressions
Customer did not leave a comment.Natacha m. | Overall Experience
First reserve a storage of 10x15 on line. Went to check, if all was ok at the U-Hall center, I was told that they were no 10x15 available (but there were 3 when I reserve) , He reserve a 10x10 and a 5x15 for me and I had to pay for my padlocks which was free on line. When I got my truck, I was told that there was one 10x15 available but I still paid my padlock. A bit average concerning the service. ,Pierre M. | First Impressions
Customer did not leave a comment.alain s. | Overall Experience
Customer did not leave a comment.Jason L. | Overall Experience
Les services étaient bon, mais en date du 15 mars 2021 nous avons connu des dégâts d'eau dans notre entrepôt 2288 de U-HAUL Gatineau. Bien de nos biens entreposés en ce lieu sont endommagés. Nous avons formulés une réclamation à U-Haul Gatineau, en s’attendant à une réaction et une réponse adéquate pour réparation. Mais jusqu'à notre départ, nous n'avons reçu, même pas un accusé de réception de cette réclamation. Et là, c'est une très mauvaise approche clientèle. Je pense que vous devez traiter vos clients comme vos invités, au même titre que les membres de votre propre famille, pour espérer les garder le plus longtemps possible. Franche collaboration.Samuel K. | Overall Experience
Très propre et bien tempéré!celine l. | Overall Experience
Un entrepôt incroyable. Employer très poli, prêt à aider et très propreDenis M. | First Impressions
Customer did not leave a comment.denis JR L. | First Impressions
Customer did not leave a comment.nathalie e. | First Impressions
Customer did not leave a comment.Zaheed K. | Overall Experience
Service and staff is very poor quality....chad h. | Overall Experience
Customer did not leave a comment.dianne b. | Overall Experience
Customer did not leave a comment.jean-claude g. | Overall Experience
Customer did not leave a comment.michel g. | Overall Experience
Customer did not leave a comment.Michel Sebastien G. | Overall Experience
Customer did not leave a comment.Kerri Ann R. | First Impressions
Customer did not leave a comment.andre l. | First Impressions
Just want to say if it was not for the UHaul manager at the storage we would have had a real mess. 3 days before we were to move they cancelled the 20 foot truck saying they made a mistake They offered only a cargo van which moving a 2 bedroom condo would mean a lot if mileage and about 15 to 20 trips. Not everything as well would fit. We had no choose no one could help us. After driving in from Montreal 3 hours we hotb the truck in Ottawa uhaul and then went to the move in Gatineau Head office arranged a free UHaul storage to get everything in as the plan was to drive all back to Montreal but now we could not. Got To Gatineau storage and with even the confirmation letter they did not have the 10 x 15 we had been promised What s mess. Finally they were able to find us a locker plus let us rent a 20 foot truck for 2 hours At $79.00. Plus we paid the cargo van. And a 20 foot truck charge for Saturday May 15th when we have to drive back to Gatineau pack the truck and again drive back to Montreal. The manager did her very best and we are grateful but I would like a refund on the cargo van which was a terrible job that we had to move with till 1pm in the afternoon . Please can you get back to me. Thank you Elaine Lewis Mario Boutin 438 862-4892.mario b. | First Impressions
Tania manager est très très formidable elle m’a aider avec beaucoup de problèm est régler sa avec courtoisie merci à l’équipeCharles B. | Overall Experience
Service efficace et section entreposage très propre et spacieux. Juste à noter du côté sécurité, ils semble que la porte arrière côté ouest est entre ouverte régulièrement. Peut-être que ceci est relié au fait d’un bris du système automatique d’ouverture de la porte de garage.Pierre P. | Overall Experience
Customer did not leave a comment.Vickie B. | Overall Experience
I reserved a locker but as I got there, was informed that... * the system was down, so they could not find my reservation * I had booked a 5 X 8 locker, but none was available, due to the inefficiency of the computer system * even if a price was given to me at the reservation time, since I had to take a 5 X 10, I had to pay more than the initial quote, or downsize my reservation, which was not possible So the staff was nice but the fact that I had to go back and forth, trying a 5 X5 (too small) come back for a 5 x 10 and pay more, was not pleasant to say the leastEric L. | First Impressions
Le personnel fut génial, tout les employés à l'exception de la gérante, Tanya. Pire experience client des 20 dernières années, rude, condescendante, avec attitude, toujours l'air frustrée etc. Tant et aussi longtemps qu'elle sera employée par U-Haul, je ferai tout en mon pouvoir pour que moi et les miens, incluant famille et amis, ne fassent pas affaire du tout avec U-Haul. Mercimartin v. | Overall Experience
MerciMICHEL S. | Overall Experience
jai été déçu de voir que j’avais beaucoup d’excrément de souris en ouvrant mon locker le mois passer ... sinon le reste etais bienjonathan p. | Overall Experience
The absolutely best run and maintained rental and storage operation I have utilized and I have used many over the years. In fact it is one of the TOP 3 rental and service experiences in my life. Staff are kind, courteous and beyond professional, provide solutions that are outside the box. Employees go above and way beyond expectation. Always ready to help their clients and their colleagues. They are a close knit group and are like a family and they take pride in the quality of their work and in being able to provide the client a top-shelf client experience and their work ethic and dedication to the client is exceptional. All of the above is the result of the Management group led by Tania Masse. Like any business the General Manager has to be able to get the best out of their staff and she has excelled at this. I have never seen a manager who has been able to hire great people, train staff, have them all on the same page every day they come into work and have them all buy-in to the corporate culture Tania has nurtured and embedded into the daily routine. Under the guidance of Tania the culture is top notch and it clearly resonates with her employees in all areas of the operation. I don’t have to name the names of all the staff because the general attitude of each employee is almost identical and this positive “Welcome to U-Haul how can we help you today” and “Can Do” attitude is visible everywhere and by everyone from Management, Counter Client Service staff, the staff that clean and prepare the trucks and those that clean and the storage facilities and ensure the courtesy equipment like dolly’s are available and also to the mechanics and garage staff that repair and maintain the trucks so the client has a safe and worry-free trip. I think I have clearly made my point of how my experience has gone since I discovered the St.Louis, Gatineau location. I will never go anywhere else for moving and storage requirements. To provide a typical example of the work ethic of the staff member, without naming the employee, I own a Queen sized IKEA Malm bed with a clamshell design which opens up Queen sized storage under the bed below the heavy metal frame. All to say it’s a nasty, heavy and has a lot of Hex key nuts and bolts. I commented to the employee that the metal frame would need to be totally dismantled and that I had brought a manual hex key and I would be back to dismantle it once I prepped my SUV to receive the frame which was already more than full which I was prepared to do because it was after hours and obviously it was not his job to do that while his wife waited outside to pick him up after work. Well to my surprise the employee, without being asked other than my passing comment and before I returned to dismantle the frame took it upon himself to pull out his drill driver, grabbed the 2 sizes of hex bits needed and while I was away he dismantled the heavy metal metal frame, bagged the bolts and nuts and was stacking the wooden latts that the mattress sits on. That dear U-Haul C-level Executive Management is INITATIVE in going way beyond the call of duty and that credit goes to that employee and others that perform like that 7/24/365 in Gatineau. I have never seen that at any other U-Haul be it the corporate locations or the 𝘊𝘰-located locations inside Oil Changers or Convenience Stores most of which are Epic Failures. I now drive more than 12 kilometres bypassing 2 𝘊𝘰-located places straight to St Louis in Gatineau because I value all the values Tania has instilled in her team. Your General Manager is the hardest working person there but everyone works very hard because Tania does. Comparing Tania in Gatineau to other locations I firmly believe Tania deserves a healthy raise or at least several more percentage points on her performance management bonus. I have great expectations for the Innes Road location in Ottawa with the new hire of Melanie who worked under Tania since Tania started in Gatineau. Brent McLaughlin CPA, CMA (613) 614-7106Brent M. | Overall Experience
Customer did not leave a comment.Erica U. | Overall Experience
bon service, propre et les équipement en place tres pratique.jean-claude g. | First Impressions
Clean environment I will always recommend a friend, the staff are very friendly good customer service 👌🏽👌🏽Saintenise J. | First Impressions
Customer did not leave a comment.Normand S. | Online Move In
Customer did not leave a comment.Kevin D. | Overall Experience
Customer did not leave a comment.Artem L. | First Impressions
Le service est impeccable. Le vrai problème sont les réservations et la vrai disponibilité des véhicules ou de l'entrepôt. À chaque fois que je fais affaire avec U-Haul, il y a un problème à régler... Cette fois-ci, je n'ai pas pu réserver mon entrepôt en ligne de 7x10 car la date était figé. J'ai dû appeller. L'attente pour le service au téléphone ou en personne est exagérément lent ! Ensuite, la préposé me réserve mon entrpôt au téléphone. Sauf que lors de la récupération de mon contrat, il n'y a plus de 7x10 de libre. J'ai du choisir un 10x10 sans accomodations tarifaire. Ça me fâche énormément ! De plus, lorsque j'arrive à mon entrepôt avec le camion loué plein, le numéro de l'entrepôt alloué est déjà prit, et les employés ont terminé leur service ! Vous avez besoin d'une bien meilleur organisation , c'est urgent !! Sans compter les dernières locations de camion... Il y a avait un problème avec le compteur du véhicule qui nous chargeait 50 km alors qu'on en avait fait moins de 20km. Sinon, la réservation qui n'avait pas fonctionné. Mais que se passe t il avec votre compagnie U-Haul ? J'aimerais bien vous recommandé pour vos prix et vos installations chauffés mais à quoi bon si on trouve toujours des problèmes de dernière minutes. Enfin, connaissant mieux comment ça se passe, je prévoie toujours au moins 1 h d'avance pour régler le problème qui se présentera. C'est triste ! :/Anick L. | First Impressions
There are no covid rules online. We automatically wear masks, but there were many people there inside with no masks and it freaked me out, there are signs on the doors but nothing on the site or in the emails received. Please update this, as we primary caregivers to my mother who is a high risk for catching it. Otherwise it was quick and easy, and pretty straightforward once we figured out where to go! Very clean and impressed with the maintenance.Amy N. | Online Move In
Customer did not leave a comment.Daniel R. | First Impressions
Les gens qui travaillais quand j'étais la étaient très professionel! Super belle équipe!Marc P. | First Impressions
Tanya and her team are the best i keep coming back for all my storage needs and truck rentals.Eric R. | First Impressions
Customer did not leave a comment.manon c. | First Impressions
Customer did not leave a comment.francine r. | First Impressions
Très bien.Marcel G. | First Impressions
Friendly & very helpful customer service more than my expectation & phenomenal serviceAhmed T. | First Impressions
Customer did not leave a comment.pier-luc c. | First Impressions
Customer did not leave a comment.Therese S. | Online Move In
Les employés au location rue St-Louis à Gatineau sont extrêmement serviable et généreux. Ils sont allés au-delà pour moi.Sarah D. | First Impressions
Customer did not leave a comment.Jean-Francois P. | Online Move In
Vous êtes FormidableGasole H. | First Impressions
Customer did not leave a comment.Louis P. | Online Move In
Je vous encourage d'envoyer un message a tous les locataires d'espace intérieur de porter le masque. J'ai croisé deux jeunes personnes qui n'en portsoent pas et je n'ai pas apprécié.Michel M. | Online Move In
L’employé Mélanie Dupont était très professionnelle et efficace. Cette dernière était très occupée mais a trouvé la façon courtoise de s’occuper de tout le monde. Vous avez une excellente employée en cette personne.Marie C. | First Impressions
Customer did not leave a comment.sylvie b. | First Impressions
Personnel tres bienDenis L. | First Impressions
Customer did not leave a comment.Roger M. | First Impressions
Tamia was great.john n. | First Impressions
The young lady who helped me wend above and beyond to help me find a good locker, gave me advice of size of locker, highlighted options that would save me money, and took great care in explaining the process for accessing a locker, the codes, and even put extra information on my file as someone else would be moving my items into the locker. She was excellent and kind.Claire F. | First Impressions
Melanie was the staff member that assisted me. She was wonderful! Everything was explained to me clearly, she was efficient, professional and provided great customer service!Natacha L. | First Impressions
Excellent service merci !samuel l. | First Impressions
Customer did not leave a comment.wes h. | First Impressions
Merci pour tout. Tous vos employ€s sont très professionnelles. Top services !!!michel s. | First Impressions
Really like m'y expérience thank you allmartin m. | First Impressions
Super entreposagePerfecto E. | First Impressions
good timing for filing my request, visit the storage room before handing, thank you Mel.Richard W. | First Impressions
Pleasant experience, everything went smoothly, no problems . I would definitely recommend this company.Gayle S. | First Impressions
Very nice reception and assistance as requiredchristiane c. | First Impressions
the only negative is that the storage is far from the garage entrance...Richard F. | First Impressions
excellent sercice on the spot.Denis M. | First Impressions
Excellent customer service and great facilities! I would recommend this location to anyone!Emy T. | First Impressions
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