Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Although I had reserved my truck on line, I had to wait at least 15 minutes before I was served. There were at least 6 people in line but only 1 person to serve customers at 9:00 am.
Other Than that every thing was easy and good.
Only one person at the counter, the wait for pickup or drop off was way too long.
Eduardo M.
Rating:
5.0
Customer did not leave a comment.
Dalil Denis Gera M.
Rating:
1.0
I arrived on time for my 8:30 reservation and waited an hour and half in the cold to get my vehicle. The agent told me I had to get it back in 2 and a half hours (effectively taking my time in line waiting for the agent as part of my rental time). When I protested, he told me < "can''t you just hurry your move?".
I rushed back with the track and when I received my invoice, I saw that I actually had a one day rental (and not 4 hours as the agent led me to believe).
This was a terrible experience overall!
Ian C.
Rating:
4.0
There was a problem at check in, the two clerk were overwhelmed to deserve about 200 reservations at the same time!!! It took me about 1 hour to take my trailer, but except that issue, the service was quite good.
Hamze is amazing and deserves a raise! Absolutely above and beyond!
Jeffrey D.
Rating:
1.0
Pick up was un-professional, I went to pay the day before, the agent said it was OK after doing the transaction, he said the class 3 driver could do it the next day while picking up the truck. So many problems! Fuel was close to empty, agent said to bring it back at a quarter tank and he would re-imburse me 50$. Meanwhile, it was in none of the notes. When dropping truck off, nobody was aware and when called U-Haul Laval where picked up, they were giving us the run around, transferred us to the same place we were previously. Horrible and unacceptable!
Truck's transmission was defective. At one point could not backup. Truck was not aligned. (I ended up fueling up twice - once at $85 and another time $80) brought the truck back over a 1/4 tank as they asked.
I'll never do this again!
Gina T.
Rating:
5.0
Customer did not leave a comment.
Lorne Lucien L.
Rating:
5.0
the review should be in FRANCAIS.
normand C.
Rating:
1.0
Manage to have in the stock the type of product reserved one month before
The gentleman at the counter was very friendly and helpful.
Natan S.
Rating:
2.0
The fuel tank was almost empty. The low fuel light came on after a few miles.
I think it's the 3rd time, when they gave us a truck with low fuel.
PETRU M.
Rating:
5.0
Customer did not leave a comment.
EDDY B.
Rating:
5.0
Customer did not leave a comment.
Escondite r.
|
Overall Experience
Rating:
3.0
The truck itself was okay. We filled in the pre check-in and still had to wait for quite some time to get the truck. Once the guy handed us the key, he told us the truck was "in the back". We had to walk all the way to the back of the building only to find 20+ trucks and none that was pulled over for us. We had to look for serial numbers on each truck to find the one that was assigned to us.
David Gideon F.
Rating:
5.0
Customer did not leave a comment.
Vasilios A.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Normand O.
Rating:
4.0
Customer did not leave a comment.
Alexandre P.
Rating:
5.0
Customer did not leave a comment.
Normand L.
Rating:
1.0
I was told that my refund certificate will be redeemed but it was not done...
Thomas V.
Rating:
5.0
Customer did not leave a comment.
Abdelkrim D.
Rating:
1.0
Customer did not leave a comment.
osama hussein a z.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie H.
Rating:
5.0
Customer did not leave a comment.
sana K.
Rating:
3.0
Need to Provide better customer care
Mubarik Ahmad S.
Rating:
3.0
Customer did not leave a comment.
François B.
Rating:
1.0
Bad service and overcharge me by mistake
Isabelle D.
Rating:
4.0
Be more specific about the online pick-up: I couldn't find the number of the equipment so I had to wait to check in with someone at the front desk
Marine G.
Rating:
5.0
Customer did not leave a comment.
Pierre G.
Rating:
2.0
Waited one hour in line to be able to pick up my rental. Was reserved for 4 hours... and i was requested to return it after 3 hours regardless an hour passed before I was able to get served.
Service was slow. Not organized. Keys were not ready. Personal cell phone should not be allowed on the working space of the staff. It's was already slow and the staff get distracted because of their personal messaging... I will look for other location next time
Francois T.
Rating:
4.0
Customer did not leave a comment.
ETIENNE S.
Rating:
4.0
Waited to long for my truck. I had a reservation/ pick up scheduled for 11, I got the keys for the truck at 12.
Gaetlin D.
Rating:
5.0
Customer did not leave a comment.
Marc F.
Rating:
3.0
Customer did not leave a comment.
Marc-Olivier V.
Rating:
5.0
Customer did not leave a comment.
Philippe N.
Rating:
4.0
The truck only had 1/4 tank of gas when I picked it up.. that was pretty disappointing. Simple customer service guys and girls
STEVEN T.
Rating:
2.0
Have more professional and fast people working
gaelle E.
Rating:
1.0
There was no employee at the front desk... I went to ask the person who was wearing the U-Haul t-shirt and ask him why he wasn't serving the client at the front office and he told me that he doesn't work there that was a lie. He's an old men and he was very rude I will never go back there I will post it everywhere on google and social media that's not the way to treat customers
Bruno R.
Rating:
5.0
Customer did not leave a comment.
Peter Andrew S.
Rating:
2.0
Way to expensive about double the price of Penske ($1300 more) being an unemployed Veteran it really hurt. Because of covid I had to use Uhaul
Kelly T.
Rating:
2.0
Very long waiting to get a trailer, only one guys to serve
Long to get approval for drivers license (approx 8 min wait)
Michael R.
Rating:
1.0
Customer did not leave a comment.
shoaib H.
Rating:
5.0
Customer did not leave a comment.
MICHAEL R.
Rating:
3.0
perhaps we should add an employee because there was always 15 minutes. In the truck it is written that there was a $ 25 rebate when the truck was returned clean. when I returned it was clean but I did not get any discounts
kevin P.
Rating:
5.0
super good services kind and calm team with profesional help all the time!
Too hot inside location no AC and one guy in the office so you should wait around 25min with mask and high temperature.
The truck was not in good condition check engine turned on, no glass liquid
And the service is too slow
As a regular customer i rent ont time a week every-time we have to wait especially when it is hot and we have to wear mask
You have a good and big location but it needs to be improved ( fast service,a/c inside....)
Thank you
Yassine E.
Rating:
5.0
Customer did not leave a comment.
Normand S.
Rating:
5.0
Good prices and exellent service i would definetly recomend this location .
carl david B.
Rating:
5.0
Regarding these 3 questions, nothing. The place is well organised and well ran, and the service has been nothing but great.
Jean-Francois D.
Rating:
5.0
Customer did not leave a comment.
Valentin G.
Rating:
3.0
I was pretty annoyed to have to go to Laval at the last minute instead of the location I requested.
Elise R.
Rating:
2.0
Waited 40 minutes for service
MICHAEL G.
Rating:
5.0
Customer did not leave a comment.
Eric A.
Rating:
3.0
Waited 1 hour for trailer. Extreme slow service . 5 guys , just 1 working, 10 customers...
Long wait time at checkout. Only 1 working person that handled both the phone and the clients on-site. Other person behind counter looked like working but did not handle any client or call for the whole 30 minutes I had to wait despite being the only client when I arrived. By the time I left there was a lineup ...
Andrei M.
Rating:
2.0
Hamdi did not respect engagement taken with UHall agent on the phone. He attended us without mask. He was not at all professional. They (with his manager) ignored my complaint.
Said E.
Rating:
2.0
Unfortunately the stuff was very unprofessional, didn’t tell how to use doors and elevators properly, gave us the wrong unit at first and then changed it to the one which was located at the very opposite site from the elevator, even though there were a lot of free units.
Overall experience was unfriendly and unhelpful,
It’s sad because I’ve been UHaul customer for many years and I wish my comment will change something for better
viktor b.
|
First Impressions
Rating:
2.0
Not very clean, The trailer was used before for construction work and debris of rusty old nails and screws were still at the front of trailer.
Also charged for $20 extra when service clerk help return trailer in the back yard and took a picture and completed the return hours before the return time.
Roberto F.
Rating:
5.0
nothing that i can think of at the moment
Joseph L.
Rating:
5.0
Customer did not leave a comment.
jason A.
Rating:
5.0
Ali was excellent
Vasilios A.
|
Online Move In
Rating:
4.0
1 complaint, due to my own neglect, i lost my locker key and I was told ONLY a locksmith could break the lock ($175). I was very disappointed that I was NOT permitted to use the same grinder to remove my own lock
claude m p.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alain B.
|
Overall Experience
Rating:
1.0
On me pousse a prendre un emplacement plus grand.
On m'oblige à acheter un de leur cadenas !! (J'en avais un, et chez Depotium, on peut prendre notre cadenas)
Lorsque je reviens pour la 1ere fois à l'emplacement du storage, un cadenas est déjà sur la porte (perte de temps de 20 minutes pour le faire enlever
Je demande de l'aide de la femme de ménage qui est sur place et elle me répond bêtement.
PHILIPPE B.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dardouri G.
|
Overall Experience
Rating:
4.0
Politesse, aidante, merci
Mireille S.
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
isabelle m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christian d.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ALAIN K.
|
Overall Experience
Rating:
5.0
Tous les membres du personnel sont exemplaires. Un GROS merci à Monsieur Mike le gérant de la succursale à Chomedey autoroute 13 pour sa compréhension et son humanisme.
Stephanie C.
|
Overall Experience
Rating:
4.0
Je suis client depuis seulement une journée, j vais me laisser le temps de voir si je n ai pas de surprise sur ma carte de crédit pour le premier mois !
Alain F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andre G.
|
Overall Experience
Rating:
1.0
I was charged for a full month of service and was not refunded the 25 days remaining to the contract.
I gave you money for a service that I am not receiving. Its not fair
nick l.
|
Overall Experience
Rating:
3.0
Durant les 3 mois que j'ai été clients les toilettes aux 3eme étage n'ont jamais fonctionnées, 2 portes de garage sur 3 étaient brisées. Le SEUL monte-charge a été défectueux à 2 reprises. Le personnel ne parlait pas Français. La personne qui m'a aidé à installer la remorque sur mon camion, ne savait pas ce qu'elle fesait, j'ai dû le faire à sa place... Ordinaire...
phillipe l.
|
Overall Experience
Rating:
2.0
Had Tribble getting in two times called service seid call back tomorrow.or come back tomorrow.
Andre R.
|
Overall Experience
Rating:
4.0
J'hésitais à envoyer mes biens à l'entreposage par crainte de dommages ou vol. Mais vos installation sont rassurantes et c'est pourquoi j'y suis resté aussi longtemps. J'aurais une suggestion a vous faire au sujet des alarmes qui se font entendre quelque fois. Les clients ne se servent pas de leur carte d'accès de la bonne façon. Ils ne signifient pas leur présence, alors quand ils ouvrent leur unité, l'alarme se déclenche. Vous devriez leur expliquer un peu mieux le fonctionnement de la carte. Merci!
benoit j.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marc B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
maro a.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anne-Marie L.
|
Overall Experience
Rating:
2.0
Il y avait souvent une seule porte de garage opérationnelle sur 3 et l’ascenseur n’était pas fonctionnel le lendemain de notre arrivée.
Pierre-Olivier L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathalie B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joanne c.
|
First Impressions
Rating:
5.0
My only wish is that my unit was more conveniently accessible
claude m p.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dimitri khazanski t.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sébastien p.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lagage lacoste s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
merouani f.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
franco a.
|
First Impressions
Rating:
5.0
The whole operation went smoothly. Very efficient. Thank you
ANGELO B.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MARio M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
karl s.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
martin c.
|
Overall Experience
Rating:
5.0
Un service professionnelle.
Iulian Adrian C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marc B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julie R.
|
First Impressions
Rating:
5.0
Good service
fabina j.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sabrina s.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ALEXANDRE G.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Pedro S.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
daniel l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda L.
|
First Impressions
Rating:
3.0
À ma troisième visite le monté charge ne fonctionnait pas, des gens attendaient devant depuis plus de 30 minutes, aucun employés présent et rejoignable, quand j'ai finis par parler à un employé, il m'a dit datt qu'il soit réparé, et ma dit qu'il n'y avait aucun autre accès au étages, j'ai finis par trouver un escalier par moi même
phillipe l.
|
First Impressions
Rating:
3.0
Theres only one elevator for such a big facility, and it was broken at the end of the day. We could therefore not finish our move in.
Pierre-Olivier L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexandra F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mohand b.
|
Overall Experience
Rating:
5.0
It was great !Customer service was Impeccable! I will for sure recommend friends and family !Thank you so much for the awesome experience !
Jack O.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph M.
|
Overall Experience
Rating:
5.0
Cadenas manquant, mais arrangement trouvé
Stéphane B.
|
Online Move In
Rating:
4.0
Très bon service.merci
george k.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexandru Daniel P.
|
Online Move In
Rating:
4.0
Difficile d’avoir accès porte 110. Code ou carte fonctionne pas toujours
Stephan O.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacques L.
|
Overall Experience
Rating:
1.0
Charger un mois supplémentaire pour une journée et menacer un homme de 86 ans de l’amener en cour s’il ne paye pas: il s’agit d’un manque flagrant de civisme. Michael, de votre succursale de Chomedey Laval, Près de l’autoroute 13, devrait pendre des cours de formation pour le soutien à la clientèle. Il semblerait que la situation est résolue: j’attends de voir le compte de carte de crédit de mon père pour le mois suivant.
michele d.
|
Overall Experience
Rating:
5.0
Very helpful manager
Perry R.
|
First Impressions
Rating:
5.0
would go back any time!!!
pierre l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ginette b.
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
natacha c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pierre-Yves M.
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
diana t.
|
Overall Experience
Rating:
5.0
Très propre et facile a utiliser
george k.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JESSE P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christian O.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
fatima p.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
annie b.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
stephane m.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Howard B.
|
First Impressions
Rating:
5.0
K
Marius G.
|
First Impressions
Rating:
3.0
Mauvais service client hier, votre employé ne devrait pas faire du service à la clientèle. Goût amer de votre entreprise dû à son service. Je recommande pour la propreté mais pour le reste non!
Anne-Marie G.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
vera d.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Sylvain C.
|
First Impressions
Rating:
3.0
One elevator makes a lot of delays and far distance to walk from.
NEZAR H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WANER G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jean Pierre N.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Abdellah R.
|
Overall Experience
Rating:
4.0
Overall very good experience. It is very practical to be able to park inside!!
Clean, spacious, new. Many trucks and trailers available for rent at same location.
Recycling/exchanging area is a great, original idea!!
Improvements needed:
More chariots would be appreciated; most families need more than one when moving in, so when we arrived, no charriots were available for about 20 minutes.
There is only one lift, so there was a small line-up: not too bad though, because the lift is quite large.
Entering and exiting process is somewhat confusing - there is a risk of making the alarm go off or getting locked out if not operated properly: this needs to be improved (too much risk of false alarms and other errors).
Recycling/exchanging area was closed, and we could not find any instructions on how to use it, either on site or on the web.
Magdalena D.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Yvan C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Telmo M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
valeriu bradut p.
|
First Impressions
Rating:
3.0
When I received the first invoices there was the GST and PST on the invoice later on i received the same invoices less the GST and PST when I called in
To advise that I needed an invoice with both taxes on the invoice Miss Mine told me I had to go on the site to register.
When I signed up for the storage I signed all the papers including the withdrawal from my bank account.
I asked Mrs. Mine politely just to send me the invoices with the GST and PST which waas never done.
When I came to cancel the storage yesterday the 29 of June 2020 I asked the person at the deest for all the invoices with GST and PST and he did it very politely for me.
My accountant was after me to get these proper invoices.
Why was it so difficult for Mrs Mine to do this for me?
Some employees just don't care to serve the client properly.
By law U haul has to supply me with a proper invoice with the taxes properly indicated.and not have to ask for this service.
Fred Baldassare
514 983 6403
2952-0681 Quebec inc A.
|
Overall Experience
Rating:
1.0
The agent who receive my storage made a mistake and give me a storage smaller than what I ask so I was oblige to leave my stuff in front of it and your customer service? Worst ever, I called at 7 am! I wait on hold for 15 minutes to be hang up, you guys are the WORRRRRRRRRST
Elodie S.
|
First Impressions
Rating:
1.0
Got email telling me I had a month free. The customer service clerk refused to give it to me. False advertising is illegal.
Auguste C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacques L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sylvie c.
|
First Impressions
Rating:
5.0
If the accès to the storage is 24h it will be better
hakim s.
|
First Impressions
Rating:
1.0
Je suis VRAIMENT EN TABARNAK !!!!!!!!!!!!!!!!!
À chaque fois que j'appelle, j'attends au minimum 15-20 minutes, il y a un manque flagrant de staff. Je suis donc allée en personne et encore là ,les employés se crissaient de moi ben raide.
je demande pour 2 lockers 10' x 10' .... pas de souci, le gars m'arrange ça .. je repars eb me dirant "bon enfin," et aujourd'hui en lisant mon contrat, je me rends compte qu'il ne m'a réservé que 1 locker .... sérieux !!!!!!!!! J'ai rappelé, ça fait maintenant 20 minutes que je suis en ligne et ce n'est pas réglé...
À quel point est-ce compliqué de louer un locker chez-vous ????????????????????????????????????????????????????
plus jamais....
anne-marie d.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
stephane f.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
natacha c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William B.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Telmo M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mario b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvan C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALLSEATING INC. p.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
hugo s.
|
First Impressions
Rating:
4.0
Very smooth move-in experience. Answered all my questions. No issues!
David V.
|
First Impressions
Rating:
4.0
Carl and Jordan very helpful
Joseph M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
herold h.
|
First Impressions
Rating:
4.0
Perfect
michel e.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alice A.
|
First Impressions
Rating:
1.0
THE Air Conditioning not working in the 3rd Floor and I'm currently renting 3 units. I'm seriously considering in leaving soon since the heat temperature is NOT normal, the issue needs to be fixed ASAP.
paul e.
|
First Impressions
Rating:
5.0
Very clean, safe facility. Staff were very helpful - this was my first time renting a locker so I didn't quite know how it worked. Will definitely use them again in the future.
sylvie v.
|
Overall Experience
Rating:
5.0
Superb storage space, very clean and well maintained, very easy to book the order.
Germain H.
|
Online Move In
Rating:
2.0
Rented the truck on May 14th, the service includes 30 days free storage. Three days later I received the notice by email that I have to pay. I asked 20 times about the storage, the staff told me yes it is included if you rent the track, turns out they want to charge me. Looks like a big lie, I hope they will manage it.
alina t.
|
First Impressions
Rating:
5.0
Très bon service de la part des employés.
luis S.
|
Overall Experience
Rating:
5.0
Your staff ,
EXCELLENT.
le vieux j.
|
First Impressions
Rating:
4.0
J’aurais aimé avoir ce sondage en français . ?
nicole l.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Martin L.
|
First Impressions
Rating:
5.0
Excellent service and service offer
michel t.
|
First Impressions
Rating:
4.0
The staff is friendly and helpful. Will recommend to others and will be using these services again.
:)
Debra N.
|
Overall Experience
Rating:
5.0
the best with everything!! Thank you!
pierre l.
|
First Impressions
Rating:
5.0
Very professinal staff, courteous and diligent. Facilities super clean and easy to access.
Jean Pierre N.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
anne h.
|
First Impressions
Rating:
4.0
Very good location, very nice staff and very helpful, very clean, good elevator and carts to use. Only issue was trying to access the office from the storage area, you have to go all the way around outside to get to the front, slightly inconvenient. Otherwise A+!
Hannah S.
|
First Impressions
Rating:
4.0
All staff are very kind but the woman manager....,?
ketie l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessy M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PIERRE G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
donal h.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
alexandre o.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
meray c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mario b.
|
First Impressions
Rating:
5.0
Great staff
Jason O.
|
First Impressions
Rating:
5.0
I like it
barouyr g.
|
Overall Experience
Rating:
5.0
Amazing customer service. Super clean facility. Highly recommend!
jean n.
|
First Impressions
Rating:
5.0
VEry fast process online and the lady over the phone answered all my questions
Marion C.
|
Online Move In
Rating:
3.0
Bon soir à tous (comprenez-vous le français?)
normand g.
|
Overall Experience
Rating:
5.0
Personnel compétant, entrepôt très propre.
francois d.
|
First Impressions
Rating:
5.0
Great service and super clean!
parady i.
|
Overall Experience
Rating:
5.0
Na
Roupen B.
|
Overall Experience
Rating:
5.0
For your interest once inside garage door There is a Little Salt/calcium build-up because of the residu off of véhicule slutch and Ice some form of cleaning and rinsing can be requierd to maintaintheq
Billy-Jonathan A.
|
Overall Experience
Rating:
5.0
You guys are the beat
Herna M.
|
First Impressions
Rating:
5.0
Service excellent je le recommande!
louise d.
|
First Impressions
Rating:
4.0
too expensive
Julian A.
|
Overall Experience
Rating:
2.0
Too expensive
Sybil O.
|
Overall Experience
Rating:
5.0
The guy the served and greeted us was top notch. He was knowledgeable and kind. Great job.
marinos p.
|
First Impressions
Rating:
5.0
Modern, with smiling staff
Eugene D.
|
Overall Experience
Rating:
4.0
My experience with your employees was very positive. Helpful, courteous and professional.
mike p.
|
Overall Experience
Rating:
5.0
Great location, clean and organized. friendly service. Love the whole experience
DEMENAGEMENT M.
|
First Impressions
Rating:
5.0
clean good location very big alot of space big garage
stanley j.
|
Overall Experience
Rating:
5.0
Great sevice!
george k.
|
First Impressions
Rating:
5.0
Propre et accessible. Apprécie également l’abri de camion à l’intérieur
Marcel S.
|
First Impressions
Rating:
5.0
Great service
shomie c.
|
First Impressions
Rating:
4.0
My experience at U-Haul was very good they answered all my questions. I found a space that would serve my storage needs. Very convenient. Clean friendly and user-friendly.
mike p.
|
First Impressions
Rating:
5.0
Service très courtois et aidant. Explications claires
Aurélie S.
|
First Impressions
Rating:
4.0
Service was fast, professional and courteous.
The plans offered are at a great price
sasha m.
|
First Impressions
Rating:
5.0
Tres bon service
Flavian M.
|
First Impressions
Rating:
5.0
Super Service
Philippe L.
|
First Impressions
Rating:
5.0
The employee who served me was especially efficient, polite and helpful.
donal h.
|
First Impressions
Rating:
4.0
Thanks a lot to the stuff for all help and information.
Haitham A.
|
Overall Experience
Rating:
4.0
Friendly staff,very clean
Daniel L.
|
First Impressions
Rating:
4.0
It was great
Jacques P.
|
Overall Experience
Rating:
5.0
Very very happy
REJEAN B.
|
Overall Experience
Rating:
5.0
Perfect services.
daniel c.
|
Overall Experience
Rating:
5.0
Great experience,
reno v.
|
Overall Experience
Rating:
1.0
The locker i was given was very dirty alot of dirt. they had to mop the floor of the locker in front of me. and the walls of the locker still extremely dirty.
yan r.
|
First Impressions
Rating:
5.0
👍
YOADOUNA A.
|
Overall Experience
Rating:
5.0
Thanks to Andre Farah for his professionalism.
Sylvain B.
|
Overall Experience
Rating:
1.0
L’équipement et les lieux d’entreposage étaient très bien, toutefois je vous recommande de faire de la formation à vos employés concernant la courtoisie et le service à la clientèle.
JEAN B.
|
Overall Experience
Rating:
2.0
Hello,
I was initially wrongly assigned a smaller room than the 10'*15'*9' that I booked d a week ago.
I had to complain for the agent to accomodate me with something else ( a 10'*10'*9' and half of i
Silvere Landry F.
|
First Impressions
Rating:
2.0
The staff was really slow each time I had to go to the front desk and very long to answer each time I had to call by phone. Also, it is a problem that only one elevator is available for all clients.
daniel p.
|
Overall Experience
Rating:
5.0
Excellent clean and safe facility. Staff very helpful and courteous. Really happy I chose U-Haul to store my belongings. If needed will definitely use the storage facility and will recommand U-Haul.
Paul-André L.
|
Overall Experience
Rating:
4.0
Staff helpful... but attitude to correct
Achraf C.
|
Overall Experience
Rating:
3.0
...
Ibrahim C.
|
Overall Experience
Rating:
5.0
Great service, very accommodating
reno v.
|
First Impressions
Rating:
5.0
Clean and efficient
Manon B.
|
Overall Experience
Rating:
5.0
Thanks to Catherine and hier team for fast courte ou service.
Sylvain B.
|
First Impressions
Rating:
5.0
Hamjy was very knowledgeable and efficient. He answered all questions expertly and patiently. Our wait time was reasonable.
MARio M.
|
First Impressions
Rating:
5.0
The service was excellent. Nothing to add.
eric p.
|
First Impressions
Rating:
5.0
good
Robert M.
|
Overall Experience
Rating:
4.0
Staff needs more training to be more friendly and approachable.
Sharifuddin N.
|
Overall Experience
Rating:
5.0
Personnel very helpfull and pleasant
rogelia d.
|
First Impressions
Rating:
5.0
Bilingual and knowledgeable staff. Very affordable for a long distance move via u-box. Storage was safe and clean. Highly recommend to everyone.
Gabriele T.
|
Overall Experience
Rating:
5.0
excellent
Jerzy M.
|
Overall Experience
Rating:
5.0
Services professionnels et personnalisé !!!
linda s.
|
First Impressions
Rating:
5.0
Metci
Christian T.
|
First Impressions
Rating:
5.0
great location, nice and polite staff...thank you
Manon B.
|
First Impressions
Rating:
5.0
Good service
Melissa M.
|
First Impressions
Rating:
5.0
ce fut un tres bon service, le jeune etait Courtois, il a pris le temps de tout m'expliquer et m'a donne toutes les informations necessaires
isabelle r.
|
First Impressions
Rating:
5.0
Everything was perfect except I would recommend installing water fountains on the storage floors.
Nick m.
|
First Impressions
Rating:
2.0
the staff is not very arrogant professional, they make people wait and response to several people at the same time.I would never rent a storage space at home.
Mustafa L.
|
Overall Experience
Rating:
5.0
Employee was super nice. Answered all my questions and gave me a free month. This experience makes up for the really bad one I had before with U-Haul. this employee definitely deserves a good raise.
Angela O.
|
First Impressions
Rating:
3.0
Facility is clean/ modern and staff is helpful
tracy f.
|
First Impressions
Rating:
1.0
Never met such an unhelpful and desagreable staff.
christian b.
|
Overall Experience
Rating:
5.0
jetais très satisfaits
ROBERT A.
|
Overall Experience
Rating:
5.0
Very clean and organized
Adam K.
|
First Impressions
Rating:
5.0
Excellent
Sharifuddin N.
|
First Impressions
Rating:
4.0
Nice, clean facility. The alarm going off every time an employee opens an available space is a bit unsettling... A pillar inside my space is eating away the available room, I hope to have a discount.
adam s.
|
First Impressions
Rating:
5.0
A very proffessional stuff clean place great service
Deema A.
|
First Impressions
Rating:
5.0
Catherine was very helpful and patient showing me different sizes and what would be the right storage for my needs. Amazing service.
ibty services s.
|
First Impressions
Rating:
5.0
Very good service! The office and storage are super clean!
Sophie Chantale P.
|
First Impressions
Rating:
5.0
bon service
Sylvain D.
|
First Impressions
Rating:
5.0
Super condition.
serge d.
|
First Impressions
Rating:
5.0
Very nice
elie a.
|
First Impressions
Rating:
5.0
Simple et efficace très bon service
ahmed h.
|
First Impressions
Rating:
5.0
très bons services et très pratiques les prix sont resonnable aussi très propres
ROBERT A.
|
First Impressions
Rating:
5.0
Flawless.
pascal j.
|
Overall Experience
Rating:
5.0
Good service i appreciate the emp’iyee who serve me
yanick p.
|
First Impressions
Rating:
5.0
I have visited several storage spaces in the last month, U Haul has gone above and beyond to impress, clean and modern facility and a very friendly staff!
Mix Jockey P.
|
First Impressions
Rating:
5.0
We recommand
Very good service
Léon R.
|
First Impressions
Rating:
5.0
We recommand
Excellent service
Léon R.
|
Overall Experience
Rating:
5.0
Excellent very efficient service. The employee who attended to me on Sunday, February 3 2019 Answered all questions efficiently. Really happy I chose Uhaul for truck and storage space rental.
Paul-André L.
|
First Impressions
Rating:
5.0
Great experience will use your facilities again.
Nick K.
|
Overall Experience
Rating:
5.0
Le personnel vraiment gentil make us family
Thank you gang i gonna to miss you
NICOLE M.
|
Overall Experience
Rating:
5.0
Would recommend this facility to anyone.
Very convenient and easy access. Secured
Lyne A.
|
Overall Experience
Rating:
5.0
The manager Catherine is amazing always ready to help and takes the time to explain ins and out of the preocesss.
GABRIEL Z.
|
Overall Experience
Rating:
4.0
I like the color of the orange doors. LOL
Nice and clean.
Michelle C.
|
Overall Experience
Rating:
1.0
I communicated the issues to the manager - that was virtually impossible to join - but all she did was discredit me.
She was agressive and could not solve any issue, neither make her staff able to.
pablo g.
|
Overall Experience
Rating:
1.0
Corrupt personnal
Jean Francois A.
|
Overall Experience
Rating:
1.0
A one month free promotion was not applied
real s.
|
Overall Experience
Rating:
4.0
Always informed and pleasant staff; excellent customer service.
Cassandra L.
|
Overall Experience
Rating:
5.0
I just can tell about Laval facility, but I can say that it was an excellent service.
grimm l.
|
Overall Experience
Rating:
3.0
Staff at the desk take to long to acknowledge your presence or to even start talking to you. More than one I went to ask something and the staff could not help me. The person who could was not working
MICHAEL P.
|
Overall Experience
Rating:
5.0
Great service
assunta a.
|
Overall Experience
Rating:
5.0
Excellent customer service.
Claude L.
|
Reservation
Rating:
5.0
Great service -
Joey L.
|
Overall Experience
Rating:
5.0
Nice place
daniel c.
|
Overall Experience
Rating:
5.0
Merci Catherine
Antonio H.
|
Overall Experience
Rating:
3.0
The person I was dealing with didn’t even know how to register my card the first day and had a very lazy attitude towards clients
CYNTHIA A.
|
Overall Experience
Rating:
3.0
The large sliding door at the front of the storage area is an easy way into the storage area from the front entrance. I've entered that way many times in the past year without any codes needed.
Alexandre B.
|
Overall Experience
Rating:
5.0
staff was great and special thants to the manager Catherine .... very well organized facility, maybe the pricing should be revised to be more competitive ...
very easy access to storage, very clean