Customer Reviews for U-Haul de Laval - déménagement et entreposage

2569 reviews

1155 Autoroute Chomedey   Laval, QC H7W5J8

(450) 231-0884

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(450) 231-0884

1155 Autoroute Chomedey
Laval, QC H7W5J8

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Helmut F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gaetan G. 
Rating:
2.0

le commis ne m'a jamais expliqué qu'il y avait une application pour téléphone. Je n'ai jamais eu de directive pour le dépôt de cléfs après les heures d'ouverture.

Benoit C. 
Rating:
5.0

Customer did not leave a comment.

Ragoorthn M. 
Rating:
4.0

Although I had reserved my truck on line, I had to wait at least 15 minutes before I was served. There were at least 6 people in line but only 1 person to serve customers at 9:00 am. Other Than that every thing was easy and good.

Anthony G. 
Rating:
4.0

Pas assez d'agents pour nous recevoir, notre pick-up de 9h30 est devenu un pick-up de 10h15-30 et a retardé tous les gens impliqués avec nous !

Marie-Christine H. 
Rating:
1.0

50 min in ligne to get my trailer....no employe... bad service

Chadi K. 
Rating:
4.0

Customer did not leave a comment.

adoukhadre G. 
Rating:
5.0

Customer did not leave a comment.

Carollan E. 
Rating:
3.0

Line up was extremely long and Slow.

Andrew G. 
Rating:
3.0

À moins que mon ami est énormément de temps à perdre en attente de toute sorte, malheureusement le manque de personnel devient source d'incompréhension pour et d'impatience. Il y avait une vingtaine de personne à l'heure où j'y suis allé et pourtant un seul préposé pour les clients présent. Il y avait un autre commis mais il était au téléphone, probablement affairer à quelque chose d'important mais pas à servir les clients présents. Trop long délai d'attente.

Labelle P. 
Rating:
3.0

Only one person at the counter, the wait for pickup or drop off was way too long.

Eduardo M. 
Rating:
5.0

Customer did not leave a comment.

Dalil Denis Gera M. 
Rating:
1.0

I arrived on time for my 8:30 reservation and waited an hour and half in the cold to get my vehicle. The agent told me I had to get it back in 2 and a half hours (effectively taking my time in line waiting for the agent as part of my rental time). When I protested, he told me < "can''t you just hurry your move?". I rushed back with the track and when I received my invoice, I saw that I actually had a one day rental (and not 4 hours as the agent led me to believe). This was a terrible experience overall!

Ian C. 
Rating:
4.0

There was a problem at check in, the two clerk were overwhelmed to deserve about 200 reservations at the same time!!! It took me about 1 hour to take my trailer, but except that issue, the service was quite good.

Martin B. 
Rating:
4.0

Customer did not leave a comment.

Jean Claude D. 
Rating:
4.0

Customer did not leave a comment.

Luc B. 
Rating:
2.0

un manque d'employé fait en sorte que le service à la clientèle est extrêmement long.

NICOLAS B. 
Rating:
5.0

Customer did not leave a comment.

Katarina M. 
Rating:
3.0

La personne qui nous a servi manqué de savoir vivre, les employés font attendre trop longtemps tus les gens.

Maria ISABEL R. 
Rating:
4.0

Customer did not leave a comment.

MARC D. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Hamze is amazing and deserves a raise! Absolutely above and beyond!

Jeffrey D. 
Rating:
1.0

Pick up was un-professional, I went to pay the day before, the agent said it was OK after doing the transaction, he said the class 3 driver could do it the next day while picking up the truck. So many problems! Fuel was close to empty, agent said to bring it back at a quarter tank and he would re-imburse me 50$. Meanwhile, it was in none of the notes. When dropping truck off, nobody was aware and when called U-Haul Laval where picked up, they were giving us the run around, transferred us to the same place we were previously. Horrible and unacceptable! Truck's transmission was defective. At one point could not backup. Truck was not aligned. (I ended up fueling up twice - once at $85 and another time $80) brought the truck back over a 1/4 tank as they asked. I'll never do this again!

Gina T. 
Rating:
5.0

Customer did not leave a comment.

Lorne Lucien L. 
Rating:
5.0

the review should be in FRANCAIS.

normand C. 
Rating:
1.0

Manage to have in the stock the type of product reserved one month before

Stephane G. 
Rating:
5.0

Customer did not leave a comment.

Gladis Suyapa T. 
Rating:
1.0

Première fois et dernière fois. Uhaul m'envoie une adresse qui n'est pas la bonne . Je l'apprend le jour même. Je vais à la nouvelle adresse où l'on me fait patienter 1h45 pour me remettre les clefs. J'ai annuler mes autres réservations. À éviter absolument!

Jean-Charles D. 
Rating:
3.0

Slow Service

Valdemir S. 
Rating:
5.0

Customer did not leave a comment.

Elio L. 
Rating:
5.0

Customer did not leave a comment.

Gladis Suyapa T. 
Rating:
4.0

Customer did not leave a comment.

Georges K. 
Rating:
5.0

Customer did not leave a comment.

Mustapha M. 
Rating:
5.0

The gentleman at the counter was very friendly and helpful.

Natan S. 
Rating:
2.0

The fuel tank was almost empty. The low fuel light came on after a few miles. I think it's the 3rd time, when they gave us a truck with low fuel.

PETRU M. 
Rating:
5.0

Customer did not leave a comment.

EDDY B. 
Rating:
5.0

Customer did not leave a comment.

Escondite r.  |  Overall Experience 
Rating:
3.0

The truck itself was okay. We filled in the pre check-in and still had to wait for quite some time to get the truck. Once the guy handed us the key, he told us the truck was "in the back". We had to walk all the way to the back of the building only to find 20+ trucks and none that was pulled over for us. We had to look for serial numbers on each truck to find the one that was assigned to us.

David Gideon F. 
Rating:
5.0

Customer did not leave a comment.

Vasilios A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Normand O. 
Rating:
4.0

Customer did not leave a comment.

Alexandre P. 
Rating:
5.0

Customer did not leave a comment.

Normand L. 
Rating:
1.0

I was told that my refund certificate will be redeemed but it was not done...

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

Abdelkrim D. 
Rating:
1.0

Customer did not leave a comment.

osama hussein a z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

sana K. 
Rating:
3.0

Need to Provide better customer care

Mubarik Ahmad S. 
Rating:
3.0

Customer did not leave a comment.

François B. 
Rating:
1.0

Bad service and overcharge me by mistake

Isabelle D. 
Rating:
4.0

Be more specific about the online pick-up: I couldn't find the number of the equipment so I had to wait to check in with someone at the front desk

Marine G. 
Rating:
5.0

Customer did not leave a comment.

Pierre G. 
Rating:
2.0

Waited one hour in line to be able to pick up my rental. Was reserved for 4 hours... and i was requested to return it after 3 hours regardless an hour passed before I was able to get served. Service was slow. Not organized. Keys were not ready. Personal cell phone should not be allowed on the working space of the staff. It's was already slow and the staff get distracted because of their personal messaging... I will look for other location next time

Francois T. 
Rating:
4.0

Customer did not leave a comment.

ETIENNE S. 
Rating:
4.0

Waited to long for my truck. I had a reservation/ pick up scheduled for 11, I got the keys for the truck at 12.

Gaetlin D. 
Rating:
5.0

Customer did not leave a comment.

Marc F. 
Rating:
3.0

Customer did not leave a comment.

Marc-Olivier V. 
Rating:
5.0

Customer did not leave a comment.

Philippe N. 
Rating:
4.0

The truck only had 1/4 tank of gas when I picked it up.. that was pretty disappointing. Simple customer service guys and girls

STEVEN T. 
Rating:
2.0

Have more professional and fast people working

gaelle E. 
Rating:
1.0

There was no employee at the front desk... I went to ask the person who was wearing the U-Haul t-shirt and ask him why he wasn't serving the client at the front office and he told me that he doesn't work there that was a lie. He's an old men and he was very rude I will never go back there I will post it everywhere on google and social media that's not the way to treat customers

Bruno R. 
Rating:
5.0

Customer did not leave a comment.

Peter Andrew S. 
Rating:
2.0

Way to expensive about double the price of Penske ($1300 more) being an unemployed Veteran it really hurt. Because of covid I had to use Uhaul

Kelly T. 
Rating:
2.0

Very long waiting to get a trailer, only one guys to serve

Andre D. 
Rating:
5.0

Customer did not leave a comment.

sebastien F. 
Rating:
2.0

The charge me more kilometres the à do

JEAN B. 
Rating:
1.0

More stuff , the service its médiocre

Aicha S. 
Rating:
3.0

Service trop lent

Serge C. 
Rating:
3.0

Long to get approval for drivers license (approx 8 min wait)

Michael R. 
Rating:
1.0

Customer did not leave a comment.

shoaib H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
3.0

perhaps we should add an employee because there was always 15 minutes. In the truck it is written that there was a $ 25 rebate when the truck was returned clean. when I returned it was clean but I did not get any discounts

kevin P. 
Rating:
5.0

super good services kind and calm team with profesional help all the time!

PETRU TEODOR S. 
Rating:
4.0

Customer did not leave a comment.

Denis J F. 
Rating:
4.0

Customer did not leave a comment.

Mario L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andy S. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
4.0

No contact pick-up should be improved

Yves G. 
Rating:
4.0

Rather long waiting time to pick-up. Would like to see Express lane for customers with pré-filles papers.

Pierre A. 
Rating:
5.0

Customer did not leave a comment.

patrice P. 
Rating:
4.0

Reduce paperwork. Lots of paper even when fully reserved on line

Alain C. 
Rating:
4.0

Customer did not leave a comment.

Philippe L. 
Rating:
1.0

C'est tjrs très long Mon dossier doit tjrs être mis à jour Un seul employé sur place le samedi au moment du retour Le site web ne fonctionne pas Le retour automatisé ne fonctionne pas ! Impossible d'obtenir le site en fr

JEAN FRANCOIS S. 
Rating:
5.0

Customer did not leave a comment.

Guy L. 
Rating:
5.0

Customer did not leave a comment.

Enrico M. 
Rating:
5.0

Customer did not leave a comment.

Michel L. 
Rating:
1.0

Too hot inside location no AC and one guy in the office so you should wait around 25min with mask and high temperature. The truck was not in good condition check engine turned on, no glass liquid And the service is too slow As a regular customer i rent ont time a week every-time we have to wait especially when it is hot and we have to wear mask You have a good and big location but it needs to be improved ( fast service,a/c inside....) Thank you

Yassine E. 
Rating:
5.0

Customer did not leave a comment.

Normand S. 
Rating:
5.0

Good prices and exellent service i would definetly recomend this location .

carl david B. 
Rating:
5.0

Regarding these 3 questions, nothing. The place is well organised and well ran, and the service has been nothing but great.

Jean-Francois D. 
Rating:
5.0

Customer did not leave a comment.

Valentin G. 
Rating:
3.0

I was pretty annoyed to have to go to Laval at the last minute instead of the location I requested.

Elise R. 
Rating:
2.0

Waited 40 minutes for service

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
3.0

Waited 1 hour for trailer. Extreme slow service . 5 guys , just 1 working, 10 customers...

Iulian P. 
Rating:
5.0

Customer did not leave a comment.

ANGEL S. 
Rating:
5.0

Customer did not leave a comment.

Bruno C. 
Rating:
5.0

Customer did not leave a comment.

Laurent G. 
Rating:
3.0

Cela nous a pris 1h30 prendre possession de la remorque ... ce n'était pas une expérience facile. Le personnel était très courtois mais il y avait clairement un manque d'organisation. Sinon tout le reste était ok.

Josianne C. 
Rating:
3.0

Long wait time at checkout. Only 1 working person that handled both the phone and the clients on-site. Other person behind counter looked like working but did not handle any client or call for the whole 30 minutes I had to wait despite being the only client when I arrived. By the time I left there was a lineup ...

Andrei M. 
Rating:
2.0

Hamdi did not respect engagement taken with UHall agent on the phone. He attended us without mask. He was not at all professional. They (with his manager) ignored my complaint.

Said E. 
Rating:
2.0

Unfortunately the stuff was very unprofessional, didn’t tell how to use doors and elevators properly, gave us the wrong unit at first and then changed it to the one which was located at the very opposite site from the elevator, even though there were a lot of free units. Overall experience was unfriendly and unhelpful, It’s sad because I’ve been UHaul customer for many years and I wish my comment will change something for better

viktor b.  |  First Impressions 
Rating:
2.0

Not very clean, The trailer was used before for construction work and debris of rusty old nails and screws were still at the front of trailer. Also charged for $20 extra when service clerk help return trailer in the back yard and took a picture and completed the return hours before the return time.

Roberto F. 
Rating:
5.0

nothing that i can think of at the moment

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

jason A. 
Rating:
5.0

Ali was excellent

Vasilios A.  |  Online Move In 
Rating:
4.0

1 complaint, due to my own neglect, i lost my locker key and I was told ONLY a locksmith could break the lock ($175). I was very disappointed that I was NOT permitted to use the same grinder to remove my own lock

claude m p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alain B.  |  Overall Experience 
Rating:
1.0

On me pousse a prendre un emplacement plus grand. On m'oblige à acheter un de leur cadenas !! (J'en avais un, et chez Depotium, on peut prendre notre cadenas) Lorsque je reviens pour la 1ere fois à l'emplacement du storage, un cadenas est déjà sur la porte (perte de temps de 20 minutes pour le faire enlever Je demande de l'aide de la femme de ménage qui est sur place et elle me répond bêtement.

PHILIPPE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dardouri G.  |  Overall Experience 
Rating:
4.0

Politesse, aidante, merci

Mireille S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

isabelle m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christian d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALAIN K.  |  Overall Experience 
Rating:
5.0

Tous les membres du personnel sont exemplaires. Un GROS merci à Monsieur Mike le gérant de la succursale à Chomedey autoroute 13 pour sa compréhension et son humanisme.

Stephanie C.  |  Overall Experience 
Rating:
4.0

Je suis client depuis seulement une journée, j vais me laisser le temps de voir si je n ai pas de surprise sur ma carte de crédit pour le premier mois !

Alain F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre G.  |  Overall Experience 
Rating:
1.0

I was charged for a full month of service and was not refunded the 25 days remaining to the contract. I gave you money for a service that I am not receiving. Its not fair

nick l.  |  Overall Experience 
Rating:
3.0

Durant les 3 mois que j'ai été clients les toilettes aux 3eme étage n'ont jamais fonctionnées, 2 portes de garage sur 3 étaient brisées. Le SEUL monte-charge a été défectueux à 2 reprises. Le personnel ne parlait pas Français. La personne qui m'a aidé à installer la remorque sur mon camion, ne savait pas ce qu'elle fesait, j'ai dû le faire à sa place... Ordinaire...

phillipe l.  |  Overall Experience 
Rating:
2.0

Had Tribble getting in two times called service seid call back tomorrow.or come back tomorrow.

Andre R.  |  Overall Experience 
Rating:
4.0

J'hésitais à envoyer mes biens à l'entreposage par crainte de dommages ou vol. Mais vos installation sont rassurantes et c'est pourquoi j'y suis resté aussi longtemps. J'aurais une suggestion a vous faire au sujet des alarmes qui se font entendre quelque fois. Les clients ne se servent pas de leur carte d'accès de la bonne façon. Ils ne signifient pas leur présence, alors quand ils ouvrent leur unité, l'alarme se déclenche. Vous devriez leur expliquer un peu mieux le fonctionnement de la carte. Merci!

benoit j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

maro a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne-Marie L.  |  Overall Experience 
Rating:
2.0

Il y avait souvent une seule porte de garage opérationnelle sur 3 et l’ascenseur n’était pas fonctionnel le lendemain de notre arrivée.

Pierre-Olivier L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathalie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanne c.  |  First Impressions 
Rating:
5.0

My only wish is that my unit was more conveniently accessible

claude m p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dimitri khazanski t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sébastien p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lagage lacoste s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

merouani f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

franco a.  |  First Impressions 
Rating:
5.0

The whole operation went smoothly. Very efficient. Thank you

ANGELO B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARio M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karl s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

martin c.  |  Overall Experience 
Rating:
5.0

Un service professionnelle.

Iulian Adrian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie R.  |  First Impressions 
Rating:
5.0

Good service

fabina j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sabrina s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALEXANDRE G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pedro S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

daniel l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda L.  |  First Impressions 
Rating:
3.0

À ma troisième visite le monté charge ne fonctionnait pas, des gens attendaient devant depuis plus de 30 minutes, aucun employés présent et rejoignable, quand j'ai finis par parler à un employé, il m'a dit datt qu'il soit réparé, et ma dit qu'il n'y avait aucun autre accès au étages, j'ai finis par trouver un escalier par moi même

phillipe l.  |  First Impressions 
Rating:
3.0

Theres only one elevator for such a big facility, and it was broken at the end of the day. We could therefore not finish our move in.

Pierre-Olivier L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandra F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mohand b.  |  Overall Experience 
Rating:
5.0

It was great !Customer service was Impeccable! I will for sure recommend friends and family !Thank you so much for the awesome experience !

Jack O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
5.0

Cadenas manquant, mais arrangement trouvé

Stéphane B.  |  Online Move In 
Rating:
4.0

Très bon service.merci

george k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandru Daniel P.  |  Online Move In 
Rating:
4.0

Difficile d’avoir accès porte 110. Code ou carte fonctionne pas toujours

Stephan O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacques L.  |  Overall Experience 
Rating:
1.0

Charger un mois supplémentaire pour une journée et menacer un homme de 86 ans de l’amener en cour s’il ne paye pas: il s’agit d’un manque flagrant de civisme. Michael, de votre succursale de Chomedey Laval, Près de l’autoroute 13, devrait pendre des cours de formation pour le soutien à la clientèle. Il semblerait que la situation est résolue: j’attends de voir le compte de carte de crédit de mon père pour le mois suivant.

michele d.  |  Overall Experience 
Rating:
5.0

Very helpful manager

Perry R.  |  First Impressions 
Rating:
5.0

would go back any time!!!

pierre l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ginette b.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

natacha c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierre-Yves M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

diana t.  |  Overall Experience 
Rating:
5.0

Très propre et facile a utiliser

george k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

fatima p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annie b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stephane m.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Howard B.  |  First Impressions 
Rating:
5.0

K

Marius G.  |  First Impressions 
Rating:
3.0

Mauvais service client hier, votre employé ne devrait pas faire du service à la clientèle. Goût amer de votre entreprise dû à son service. Je recommande pour la propreté mais pour le reste non!

Anne-Marie G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

vera d.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sylvain C.  |  First Impressions 
Rating:
3.0

One elevator makes a lot of delays and far distance to walk from.

NEZAR H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WANER G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Pierre N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdellah R.  |  Overall Experience 
Rating:
4.0

Overall very good experience. It is very practical to be able to park inside!! Clean, spacious, new. Many trucks and trailers available for rent at same location. Recycling/exchanging area is a great, original idea!! Improvements needed: More chariots would be appreciated; most families need more than one when moving in, so when we arrived, no charriots were available for about 20 minutes. There is only one lift, so there was a small line-up: not too bad though, because the lift is quite large. Entering and exiting process is somewhat confusing - there is a risk of making the alarm go off or getting locked out if not operated properly: this needs to be improved (too much risk of false alarms and other errors). Recycling/exchanging area was closed, and we could not find any instructions on how to use it, either on site or on the web.

Magdalena D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yvan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Telmo M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

valeriu bradut p.  |  First Impressions 
Rating:
3.0

When I received the first invoices there was the GST and PST on the invoice later on i received the same invoices less the GST and PST when I called in To advise that I needed an invoice with both taxes on the invoice Miss Mine told me I had to go on the site to register. When I signed up for the storage I signed all the papers including the withdrawal from my bank account. I asked Mrs. Mine politely just to send me the invoices with the GST and PST which waas never done. When I came to cancel the storage yesterday the 29 of June 2020 I asked the person at the deest for all the invoices with GST and PST and he did it very politely for me. My accountant was after me to get these proper invoices. Why was it so difficult for Mrs Mine to do this for me? Some employees just don't care to serve the client properly. By law U haul has to supply me with a proper invoice with the taxes properly indicated.and not have to ask for this service. Fred Baldassare 514 983 6403

‪2952-0681 Quebec inc‬ A.  |  Overall Experience 
Rating:
1.0

The agent who receive my storage made a mistake and give me a storage smaller than what I ask so I was oblige to leave my stuff in front of it and your customer service? Worst ever, I called at 7 am! I wait on hold for 15 minutes to be hang up, you guys are the WORRRRRRRRRST

Elodie S.  |  First Impressions 
Rating:
1.0

Got email telling me I had a month free. The customer service clerk refused to give it to me. False advertising is illegal.

Auguste C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacques L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sylvie c.  |  First Impressions 
Rating:
5.0

If the accès to the storage is 24h it will be better

hakim s.  |  First Impressions 
Rating:
1.0

Je suis VRAIMENT EN TABARNAK !!!!!!!!!!!!!!!!! À chaque fois que j'appelle, j'attends au minimum 15-20 minutes, il y a un manque flagrant de staff. Je suis donc allée en personne et encore là ,les employés se crissaient de moi ben raide. je demande pour 2 lockers 10' x 10' .... pas de souci, le gars m'arrange ça .. je repars eb me dirant "bon enfin," et aujourd'hui en lisant mon contrat, je me rends compte qu'il ne m'a réservé que 1 locker .... sérieux !!!!!!!!! J'ai rappelé, ça fait maintenant 20 minutes que je suis en ligne et ce n'est pas réglé... À quel point est-ce compliqué de louer un locker chez-vous ???????????????????????????????????????????????????? plus jamais....

anne-marie d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stephane f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

natacha c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Telmo M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mario b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLSEATING INC. p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hugo s.  |  First Impressions 
Rating:
4.0

Very smooth move-in experience. Answered all my questions. No issues!

David V.  |  First Impressions 
Rating:
4.0

Carl and Jordan very helpful

Joseph M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

herold h.  |  First Impressions 
Rating:
4.0

Perfect

michel e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice A.  |  First Impressions 
Rating:
1.0

THE Air Conditioning not working in the 3rd Floor and I'm currently renting 3 units. I'm seriously considering in leaving soon since the heat temperature is NOT normal, the issue needs to be fixed ASAP.

paul e.  |  First Impressions 
Rating:
5.0

Very clean, safe facility. Staff were very helpful - this was my first time renting a locker so I didn't quite know how it worked. Will definitely use them again in the future.

sylvie v.  |  Overall Experience 
Rating:
5.0

Superb storage space, very clean and well maintained, very easy to book the order.

Germain H.  |  Online Move In 
Rating:
2.0

Rented the truck on May 14th, the service includes 30 days free storage. Three days later I received the notice by email that I have to pay. I asked 20 times about the storage, the staff told me yes it is included if you rent the track, turns out they want to charge me. Looks like a big lie, I hope they will manage it.

alina t.  |  First Impressions 
Rating:
5.0

Très bon service de la part des employés.

luis S.  |  Overall Experience 
Rating:
5.0

Your staff , EXCELLENT.

le vieux j.  |  First Impressions 
Rating:
4.0

J’aurais aimé avoir ce sondage en français . ?

nicole l.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Martin L.  |  First Impressions 
Rating:
5.0

Excellent service and service offer

michel t.  |  First Impressions 
Rating:
4.0

The staff is friendly and helpful. Will recommend to others and will be using these services again. :)

Debra N.  |  Overall Experience 
Rating:
5.0

the best with everything!! Thank you!

pierre l.  |  First Impressions 
Rating:
5.0

Very professinal staff, courteous and diligent. Facilities super clean and easy to access.

Jean Pierre N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

anne h.  |  First Impressions 
Rating:
4.0

Very good location, very nice staff and very helpful, very clean, good elevator and carts to use. Only issue was trying to access the office from the storage area, you have to go all the way around outside to get to the front, slightly inconvenient. Otherwise A+!

Hannah S.  |  First Impressions 
Rating:
4.0

All staff are very kind but the woman manager....,?

ketie l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PIERRE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donal h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alexandre o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

meray c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mario b.  |  First Impressions 
Rating:
5.0

Great staff

Jason O.  |  First Impressions 
Rating:
5.0

I like it

barouyr g.  |  Overall Experience 
Rating:
5.0

Amazing customer service. Super clean facility. Highly recommend!

jean n.  |  First Impressions 
Rating:
5.0

VEry fast process online and the lady over the phone answered all my questions

Marion C.  |  Online Move In 
Rating:
3.0

Bon soir à tous (comprenez-vous le français?)

normand g.  |  Overall Experience 
Rating:
5.0

Personnel compétant, entrepôt très propre.

francois d.  |  First Impressions 
Rating:
5.0

Great service and super clean!

parady i.  |  Overall Experience 
Rating:
5.0

Na

Roupen B.  |  Overall Experience 
Rating:
5.0

For your interest once inside garage door There is a Little Salt/calcium build-up because of the residu off of véhicule slutch and Ice some form of cleaning and rinsing can be requierd to maintaintheq

Billy-Jonathan A.  |  Overall Experience 
Rating:
5.0

You guys are the beat

Herna M.  |  First Impressions 
Rating:
5.0

Service excellent je le recommande!

louise d.  |  First Impressions 
Rating:
4.0

too expensive

Julian A.  |  Overall Experience 
Rating:
2.0

Too expensive

Sybil O.  |  Overall Experience 
Rating:
5.0

The guy the served and greeted us was top notch. He was knowledgeable and kind. Great job.

marinos p.  |  First Impressions 
Rating:
5.0

Modern, with smiling staff

Eugene D.  |  Overall Experience 
Rating:
4.0

My experience with your employees was very positive. Helpful, courteous and professional.

mike p.  |  Overall Experience 
Rating:
5.0

Great location, clean and organized. friendly service. Love the whole experience

DEMENAGEMENT M.  |  First Impressions 
Rating:
5.0

clean good location very big alot of space big garage

stanley j.  |  Overall Experience 
Rating:
5.0

Great sevice!

george k.  |  First Impressions 
Rating:
5.0

Propre et accessible. Apprécie également l’abri de camion à l’intérieur

Marcel S.  |  First Impressions 
Rating:
5.0

Great service

shomie c.  |  First Impressions 
Rating:
4.0

My experience at U-Haul was very good they answered all my questions. I found a space that would serve my storage needs. Very convenient. Clean friendly and user-friendly.

mike p.  |  First Impressions 
Rating:
5.0

Service très courtois et aidant. Explications claires

Aurélie S.  |  First Impressions 
Rating:
4.0

Service was fast, professional and courteous. The plans offered are at a great price

sasha m.  |  First Impressions 
Rating:
5.0

Tres bon service

Flavian M.  |  First Impressions 
Rating:
5.0

Super Service

Philippe L.  |  First Impressions 
Rating:
5.0

The employee who served me was especially efficient, polite and helpful.

donal h.  |  First Impressions 
Rating:
4.0

Thanks a lot to the stuff for all help and information.

Haitham A.  |  Overall Experience 
Rating:
4.0

Friendly staff,very clean

Daniel L.  |  First Impressions 
Rating:
4.0

It was great

Jacques P.  |  Overall Experience 
Rating:
5.0

Very very happy

REJEAN B.  |  Overall Experience 
Rating:
5.0

Perfect services.

daniel c.  |  Overall Experience 
Rating:
5.0

Great experience,

reno v.  |  Overall Experience 
Rating:
1.0

The locker i was given was very dirty alot of dirt. they had to mop the floor of the locker in front of me. and the walls of the locker still extremely dirty.

yan r.  |  First Impressions 
Rating:
5.0

👍

YOADOUNA A.  |  Overall Experience 
Rating:
5.0

Thanks to Andre Farah for his professionalism.

Sylvain B.  |  Overall Experience 
Rating:
1.0

L’équipement et les lieux d’entreposage étaient très bien, toutefois je vous recommande de faire de la formation à vos employés concernant la courtoisie et le service à la clientèle.

JEAN B.  |  Overall Experience 
Rating:
2.0

Hello, I was initially wrongly assigned a smaller room than the 10'*15'*9' that I booked d a week ago. I had to complain for the agent to accomodate me with something else ( a 10'*10'*9' and half of i

Silvere Landry F.  |  First Impressions 
Rating:
2.0

The staff was really slow each time I had to go to the front desk and very long to answer each time I had to call by phone. Also, it is a problem that only one elevator is available for all clients.

daniel p.  |  Overall Experience 
Rating:
5.0

Excellent clean and safe facility. Staff very helpful and courteous. Really happy I chose U-Haul to store my belongings. If needed will definitely use the storage facility and will recommand U-Haul.

Paul-André L.  |  Overall Experience 
Rating:
4.0

Staff helpful... but attitude to correct

Achraf C.  |  Overall Experience 
Rating:
3.0

...

Ibrahim C.  |  Overall Experience 
Rating:
5.0

Great service, very accommodating

reno v.  |  First Impressions 
Rating:
5.0

Clean and efficient

Manon B.  |  Overall Experience 
Rating:
5.0

Thanks to Catherine and hier team for fast courte ou service.

Sylvain B.  |  First Impressions 
Rating:
5.0

Hamjy was very knowledgeable and efficient. He answered all questions expertly and patiently. Our wait time was reasonable.

MARio M.  |  First Impressions 
Rating:
5.0

The service was excellent. Nothing to add.

eric p.  |  First Impressions 
Rating:
5.0

good

Robert M.  |  Overall Experience 
Rating:
4.0

Staff needs more training to be more friendly and approachable.

Sharifuddin N.  |  Overall Experience 
Rating:
5.0

Personnel very helpfull and pleasant

rogelia d.  |  First Impressions 
Rating:
5.0

Bilingual and knowledgeable staff. Very affordable for a long distance move via u-box. Storage was safe and clean. Highly recommend to everyone.

Gabriele T.  |  Overall Experience 
Rating:
5.0

excellent

Jerzy M.  |  Overall Experience 
Rating:
5.0

Services professionnels et personnalisé !!!

linda s.  |  First Impressions 
Rating:
5.0

Metci

Christian T.  |  First Impressions 
Rating:
5.0

great location, nice and polite staff...thank you

Manon B.  |  First Impressions 
Rating:
5.0

Good service

Melissa M.  |  First Impressions 
Rating:
5.0

ce fut un tres bon service, le jeune etait Courtois, il a pris le temps de tout m'expliquer et m'a donne toutes les informations necessaires

isabelle r.  |  First Impressions 
Rating:
5.0

Everything was perfect except I would recommend installing water fountains on the storage floors.

Nick m.  |  First Impressions 
Rating:
2.0

the staff is not very arrogant professional, they make people wait and response to several people at the same time.I would never rent a storage space at home.

Mustafa L.  |  Overall Experience 
Rating:
5.0

Employee was super nice. Answered all my questions and gave me a free month. This experience makes up for the really bad one I had before with U-Haul. this employee definitely deserves a good raise.

Angela O.  |  First Impressions 
Rating:
3.0

Facility is clean/ modern and staff is helpful

tracy f.  |  First Impressions 
Rating:
1.0

Never met such an unhelpful and desagreable staff.

christian b.  |  Overall Experience 
Rating:
5.0

jetais très satisfaits

ROBERT A.  |  Overall Experience 
Rating:
5.0

Very clean and organized

Adam K.  |  First Impressions 
Rating:
5.0

Excellent

Sharifuddin N.  |  First Impressions 
Rating:
4.0

Nice, clean facility. The alarm going off every time an employee opens an available space is a bit unsettling... A pillar inside my space is eating away the available room, I hope to have a discount.

adam s.  |  First Impressions 
Rating:
5.0

A very proffessional stuff clean place great service

Deema A.  |  First Impressions 
Rating:
5.0

Catherine was very helpful and patient showing me different sizes and what would be the right storage for my needs. Amazing service.

ibty services s.  |  First Impressions 
Rating:
5.0

Very good service! The office and storage are super clean!

Sophie Chantale P.  |  First Impressions 
Rating:
5.0

bon service

Sylvain D.  |  First Impressions 
Rating:
5.0

Super condition.

serge d.  |  First Impressions 
Rating:
5.0

Very nice

elie a.  |  First Impressions 
Rating:
5.0

Simple et efficace très bon service

ahmed h.  |  First Impressions 
Rating:
5.0

très bons services et très pratiques les prix sont resonnable aussi très propres

ROBERT A.  |  First Impressions 
Rating:
5.0

Flawless.

pascal j.  |  Overall Experience 
Rating:
5.0

Good service i appreciate the emp’iyee who serve me

yanick p.  |  First Impressions 
Rating:
5.0

I have visited several storage spaces in the last month, U Haul has gone above and beyond to impress, clean and modern facility and a very friendly staff!

Mix Jockey P.  |  First Impressions 
Rating:
5.0

We recommand Very good service

Léon R.  |  First Impressions 
Rating:
5.0

We recommand Excellent service

Léon R.  |  Overall Experience 
Rating:
5.0

Excellent very efficient service. The employee who attended to me on Sunday, February 3 2019 Answered all questions efficiently. Really happy I chose Uhaul for truck and storage space rental.

Paul-André L.  |  First Impressions 
Rating:
5.0

Great experience will use your facilities again.

Nick K.  |  Overall Experience 
Rating:
5.0

Le personnel vraiment gentil make us family Thank you gang i gonna to miss you

NICOLE M.  |  Overall Experience 
Rating:
5.0

Would recommend this facility to anyone. Very convenient and easy access. Secured

Lyne A.  |  Overall Experience 
Rating:
5.0

The manager Catherine is amazing always ready to help and takes the time to explain ins and out of the preocesss.

GABRIEL Z.  |  Overall Experience 
Rating:
4.0

I like the color of the orange doors. LOL Nice and clean.

Michelle C.  |  Overall Experience 
Rating:
1.0

I communicated the issues to the manager - that was virtually impossible to join - but all she did was discredit me. She was agressive and could not solve any issue, neither make her staff able to.

pablo g.  |  Overall Experience 
Rating:
1.0

Corrupt personnal

Jean Francois A.  |  Overall Experience 
Rating:
1.0

A one month free promotion was not applied

real s.  |  Overall Experience 
Rating:
4.0

Always informed and pleasant staff; excellent customer service.

Cassandra L.  |  Overall Experience 
Rating:
5.0

I just can tell about Laval facility, but I can say that it was an excellent service.

grimm l.  |  Overall Experience 
Rating:
3.0

Staff at the desk take to long to acknowledge your presence or to even start talking to you. More than one I went to ask something and the staff could not help me. The person who could was not working

MICHAEL P.  |  Overall Experience 
Rating:
5.0

Great service

assunta a.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Claude L.  |  Reservation 
Rating:
5.0

Great service -

Joey L.  |  Overall Experience 
Rating:
5.0

Nice place

daniel c.  |  Overall Experience 
Rating:
5.0

Merci Catherine

Antonio H.  |  Overall Experience 
Rating:
3.0

The person I was dealing with didn’t even know how to register my card the first day and had a very lazy attitude towards clients

CYNTHIA A.  |  Overall Experience 
Rating:
3.0

The large sliding door at the front of the storage area is an easy way into the storage area from the front entrance. I've entered that way many times in the past year without any codes needed.

Alexandre B.  |  Overall Experience 
Rating:
5.0

staff was great and special thants to the manager Catherine .... very well organized facility, maybe the pricing should be revised to be more competitive ... very easy access to storage, very clean

Lucia Z.  |  Overall Experience 
No reviews have been submitted for this location.

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