Customer Reviews for U-Haul de Laval - déménagement et entreposage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul de Laval - déménagement et entreposage

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Gilles V.
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Seul problème manque de français

victor Z.
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Pick-up was fairly quick, 10' truck was ready and clean. There were no hidden charges or any surprises on final bill. Drop-off was quick and efficient. Excellent experience!

Andre G. | Overall Experience |
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Customer did not leave a comment.

linda S.
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J'ai réservé un camion et une entrepôt. Malgré tout cela à pris un peu plus d'une heure avant de conclure la transaction et les commis m'ont charger des prix plus élevé que ceux indiqués sur le contrat. En plus le camion était au quart d'essence quand j'en ai pris possession et quand je l'ai ramené il était à la moitié car en chemin j'ai rempli le réservoir. Malgré tout je n'ai pas été crédité pour le surplus d'essence. De plus aucun commis n'est venu faire l'inspection du camion avant et après.

Guillaume R.
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Customer did not leave a comment.

Dimitrios P.
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The van was really dirty inside and out and one of the tires was missing air

BURHAN R.
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Customer did not leave a comment.

Kaoutar B.
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Customer did not leave a comment.

Alex G.
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Customer did not leave a comment.

nick l. | Overall Experience |
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I was charged for a full month of service and was not refunded the 25 days remaining to the contract. I gave you money for a service that I am not receiving. Its not fair

Russell A.
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Everything was great! Would gladly return for a rental! Would gladly recommend as well.

phillipe l. | Overall Experience |
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Durant les 3 mois que j'ai été clients les toilettes aux 3eme étage n'ont jamais fonctionnées, 2 portes de garage sur 3 étaient brisées. Le SEUL monte-charge a été défectueux à 2 reprises. Le personnel ne parlait pas Français. La personne qui m'a aidé à installer la remorque sur mon camion, ne savait pas ce qu'elle fesait, j'ai dû le faire à sa place... Ordinaire...

Martin B.
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Maybe clear "Pickup" and or "Dropoff" signs or instructions...

Andre R. | Overall Experience |
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Had Tribble getting in two times called service seid call back tomorrow.or come back tomorrow.

Michel M.
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Le commis à la reception avait de la difficulté à parler francais. Le camion n'etait pas déneiger.

Enrique F.
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Customer did not leave a comment.

Simon S.
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The location is well placed and easy to locate The staff was very friendly and they made easy the process to return the truck.

francine C.
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Customer did not leave a comment.

Catena F.
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Customer did not leave a comment.

Zhenyuan L.
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Customer did not leave a comment.

benoit j. | Overall Experience |
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J'hésitais à envoyer mes biens à l'entreposage par crainte de dommages ou vol. Mais vos installation sont rassurantes et c'est pourquoi j'y suis resté aussi longtemps. J'aurais une suggestion a vous faire au sujet des alarmes qui se font entendre quelque fois. Les clients ne se servent pas de leur carte d'accès de la bonne façon. Ils ne signifient pas leur présence, alors quand ils ouvrent leur unité, l'alarme se déclenche. Vous devriez leur expliquer un peu mieux le fonctionnement de la carte. Merci!

George A.
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Customer did not leave a comment.

Marc B. | Overall Experience |
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Customer did not leave a comment.

MARC B.
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Customer did not leave a comment.

Karine L.
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Customer did not leave a comment.

Seyed S.
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Customer did not leave a comment.

maro a. | Overall Experience |
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Customer did not leave a comment.

DANIEL S.
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Customer did not leave a comment.

Abdullah Al Z.
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Customer did not leave a comment.

Yves L.
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Really good service nice people i recommend to anyone good location

Pierre-Olivier L.
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It is missing a few employees. It is very slow to get service. Truck was pulling a lot to the right. Trailer had low pressure in a tire and the door of the trailer was very hard to operate.

Daniel L.
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it was rather far for me to pick up that particular type of truck in laval while you have service point closer to my place in pointe calumet or st eustache

JOSUE M.
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I would improve the customer service

Dimitrios P.
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Customer did not leave a comment.

Anne-Marie L. | Overall Experience |
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Customer did not leave a comment.

Pierre-Olivier L. | Overall Experience |
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Il y avait souvent une seule porte de garage opérationnelle sur 3 et l’ascenseur n’était pas fonctionnel le lendemain de notre arrivée.

sandu A.
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Thank you

Peter Andrew S.
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Customer did not leave a comment.

JARRY F.
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Super

Nathalie B. | Overall Experience |
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Customer did not leave a comment.

joanne c. | First Impressions |
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Customer did not leave a comment.

claude m p. | First Impressions |
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My only wish is that my unit was more conveniently accessible

Ambar S.
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Your customer service is terrible. Your representatives kept transferring me from one to another and each one gave me conflicting information. I spoke to 7 representatives before being able to rent a truck. 2 of your representatives hung up on me. The truck i got was dirty and not cleaned between loans. The charges in my invoice were higher than what was indicated online and you charged me extra fees for no reason. This was a terrible experience that i will not soon repeat. The general manager at this location was nonchalant and unhelpful. The truck was parked at the end of the lot when we came to pick it up and no one could be bothered to take us where it was.

dimitri khazanski t. | Overall Experience |
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Customer did not leave a comment.

sébastien p. | Overall Experience |
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Customer did not leave a comment.

Lagage lacoste s. | First Impressions |
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Customer did not leave a comment.

Daniel M.
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We are in Québec it will be nice to get a service 100% in french. It will be good for your corporate reputation.

Ahmed M.
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Easy parking, Friendly staff, and professional in managing clients specifically (Hamze). Others were also helpful. COVID-19 precautions: Social distancing is well observed, 3 persons Max inside although the place is large. Staff gently advise. Disinfecting the trucks as soon they being dropped off.

Jose M.
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The following problems was part of the Very Bad Experience: 1. Service advertised 18.98/day at the end of the service 89/day! No good business practice lying to customers 2. Wait more than 1h to be served. 3. Full coverage of insurance is misleading too. Small dent in the bumper was charged 4. A bill which suppose to be around 150 ended to 462cad Very disappointed and I will escalate this complaint to the upper management. Very but very bad experience

merouani f. | Overall Experience |
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Customer did not leave a comment.

Jean-Marc D.
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I've rented multiple times at this location and am very satisfied of the equipment and service rendered by the staff on site.

franco a. | First Impressions |
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Customer did not leave a comment.

Gianni M.
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Keep doing what you are doing.

Annick P.
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Called 3 times cust Service and waited hours online. Was also transferred or called hungup. Glad to use mobile service at its always hell to deal with staff onsite or on call

ANGELO B. | Online Move In |
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The whole operation went smoothly. Very efficient. Thank you

Khusried M.
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Customer did not leave a comment.

MARio M. | Overall Experience |
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Customer did not leave a comment.

ANTE D.
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Customer did not leave a comment.

karl s. | Overall Experience |
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Customer did not leave a comment.

martin c. | Overall Experience |
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Customer did not leave a comment.

Sylvain D.
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Customer did not leave a comment.

samuel T.
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l'equipement etait endomager et inutilisable, Probablement l'utilisateur avant nous ne la pas mentioner. j'ai arreter a un garage mecanique pour une solution temporaire.

Iulian Adrian C. | Overall Experience |
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Un service professionnelle.

Steve Z.
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Customer did not leave a comment.

Marie-Perle P.
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Customer did not leave a comment.

Benoit P.
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Not enough staff (but staff present was helpful). Over 40 minutes of waiting for item preordered and prepaid. Doubt I will be using this location again

Philippe K C.
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Temps d'attente trop long et confusion quand une erreur de numero de remorque.

Sylvain B.
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Customer did not leave a comment.

Luc-Alain S.
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Customer did not leave a comment.

Isabelle L.
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Too much waiting... Looks like they're always under staff.

Pierre V.
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👍👍

Mladen B.
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Customer did not leave a comment.

Andre F.
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All was very much good.

Helios N.
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Customer did not leave a comment.

ANGELO T.
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it was perfict very well served by mikeal very happy to go there again. loved the boxes also all sizes.thank you

eddie L.
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I would like to see some form of a membership card. When I would come to rent a trailer , I could get one quicker that the usual process. I would rent more often to be honest...it's just the hassle of the process. Besides that I think you guys do a great job.

Sandra A.
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I tried to do the pick up by email and it was really difficult. The photos would not upload. In addition, It was my first time doing a return by email and I did not know that we had to take pictures to complete the return. So I returned the key and started to do the return and it was a disaster. It should be well explain before hand in your website. Thank you

Michel G.
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Temps d attendre trop long mais j si trouver le magasin très propre et les employés très gentil.

Charles Q.
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Customer did not leave a comment.

SIENKO D.
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Customer did not leave a comment.

Claude D.
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Customer did not leave a comment.

Ghislain C.
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le matin de la location il n'y avait que deux caissiers. Personnes ne travaillaient dans la cour... c'est comme ça d'habitude?... ce qui a occasionné de long délai.... nous avons dû attendre 45 minutes en ligne car à chaque client le caissier devait sortir à l'extérieur pour aller donner ses instructions au client

Tony L.
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Customer did not leave a comment.

Jonathan W.
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Everything is perfect.

Fawaz J.
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Customer did not leave a comment.

Navid G.
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Customer did not leave a comment.

Marc B. | First Impressions |
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Customer did not leave a comment.

Luc C.
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Sondage uniquement en anglais au Québec en 2020 ? Inacceptable!

Ali M.
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Customer did not leave a comment.

Alberto M.
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Aucun commentaire. Tout a été correct. Merci de votre aide.

Julie R. | First Impressions |
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Customer did not leave a comment.

Peter S.
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Customer did not leave a comment.

Jean Francois G.
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First you should have a French version of this Document !! Second the person that received me was mad because I did arrived at 12H30 !! he said that my reservation was at 10H. that was the first Hello…..you are late…..the rest was very good. S'il vous plait en faire une version Française serait apprécier. Merci

Richard A.
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Customer did not leave a comment.

JULES L.
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Customer did not leave a comment.

Denis T.
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Customer did not leave a comment.

SOTIRIOS E.
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Customer did not leave a comment.

jean francois S.
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Customer did not leave a comment.

fabina j. | Overall Experience |
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Good service

Abdelghafour F.
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The service was authentic, courteous and simple.

Ihor C.
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Customer did not leave a comment.

Harris C.
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Customer did not leave a comment.

Carol B.
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Customer did not leave a comment.

HELLEN L.
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No issues whatsoever. Would highly recommend. Thanks

Sheena N.
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Customer did not leave a comment.

Peter Andrew S.
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Customer did not leave a comment.

Sylvain R.
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Customer did not leave a comment.

Quincy J.
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Customer did not leave a comment.

SHADI M.
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First you have to train your employees to be respectful and They lair I will do all what it take to get what you charge me for something I didn't use because your employees say something and they do something else is all laiys

pascal A.
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Customer did not leave a comment.

sabrina s. | First Impressions |
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Customer did not leave a comment.

ALFRED RAOUL B.
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J'ai beaucoup aimé le travail des employés, leur courtoisie et leur dynamisme. Bon travail les gars

sabrina S.
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Customer did not leave a comment.

francois T.
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Customer did not leave a comment.

ALEXANDRE G. | First Impressions |
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Customer did not leave a comment.

Pedro S. | Online Move In |
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Customer did not leave a comment.

daniel l. | Overall Experience |
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Customer did not leave a comment.

Nicolas H.
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Do NOT change de pick up location the day before de pickup.

GREGORY B.
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The only negative comment I could make is that the wait for service is very long. There were 8 people ahead of me when all I wanted was to return the truck. There should be a separate return line for quick service.

Jean-Francois M.
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Customer did not leave a comment.

Linda L. | First Impressions |
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Customer did not leave a comment.

phillipe l. | First Impressions |
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À ma troisième visite le monté charge ne fonctionnait pas, des gens attendaient devant depuis plus de 30 minutes, aucun employés présent et rejoignable, quand j'ai finis par parler à un employé, il m'a dit datt qu'il soit réparé, et ma dit qu'il n'y avait aucun autre accès au étages, j'ai finis par trouver un escalier par moi même

Pierre-Olivier L. | First Impressions |
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Theres only one elevator for such a big facility, and it was broken at the end of the day. We could therefore not finish our move in.

Charles S.
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Customer did not leave a comment.

Francois D.
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Customer did not leave a comment.

Maxime B.
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La personne qui a pris ma demande au guichet étais impolie désagréable et arrogant

Linda L.
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Customer did not leave a comment.

Sarkis J.
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The vehicle was clean. Mechanically not well maintained. The ignition has problems starting with the key. The attendant is aware of the issue he even told me that they had made many requests to have it fixed but it's still not fixed. This vehicle should be removed from the fleet and repaired it is unacceptable to rent it out with this condition.

Michael G.
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Customer did not leave a comment.

Daniel L.
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The only downside, is the lack of employee's at the check in. I reserved for 10h00 am I did the check in online before coming to take the keys. At my arrival at 10h00 am, there was 8 client in line before me and only one clerk. I had to wait 1 hour before doing the check in again with the clerk. I left past 11h00. The rest and the checkout went very well.

Wassim R.
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Customer did not leave a comment.

SAMNANG A.
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Waiting time on phone was too long. Called 2 times and was on hold more than 15 minutes both times.

Alexandra F. | First Impressions |
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Customer did not leave a comment.

mohand b. | Overall Experience |
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Customer did not leave a comment.

Jack O. | First Impressions |
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It was great !Customer service was Impeccable! I will for sure recommend friends and family !Thank you so much for the awesome experience !

Joseph M. | Overall Experience |
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Customer did not leave a comment.

Stéphane B. | Online Move In |
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Cadenas manquant, mais arrangement trouvé

george k. | Overall Experience |
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Très bon service.merci

Alexandru Daniel P. | Online Move In |
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Customer did not leave a comment.

Stephan O. | First Impressions |
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Difficile d’avoir accès porte 110. Code ou carte fonctionne pas toujours

Jacques L. | Overall Experience |
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Customer did not leave a comment.

michele d. | Overall Experience |
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Charger un mois supplémentaire pour une journée et menacer un homme de 86 ans de l’amener en cour s’il ne paye pas: il s’agit d’un manque flagrant de civisme. Michael, de votre succursale de Chomedey Laval, Près de l’autoroute 13, devrait pendre des cours de formation pour le soutien à la clientèle. Il semblerait que la situation est résolue: j’attends de voir le compte de carte de crédit de mon père pour le mois suivant.

Perry R. | First Impressions |
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Very helpful manager

pierre l. | Overall Experience |
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would go back any time!!!

ginette b. | First Impressions |
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Customer did not leave a comment.

natacha c. | Overall Experience |
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Customer did not leave a comment.

Daniel L. | Overall Experience |
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Customer did not leave a comment.

Pierre-Yves M. | Overall Experience |
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Customer did not leave a comment.

diana t. | Overall Experience |
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Customer did not leave a comment.

george k. | First Impressions |
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Très propre et facile a utiliser

JESSE P. | First Impressions |
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Customer did not leave a comment.

Christian O. | Overall Experience |
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Customer did not leave a comment.

fatima p. | Overall Experience |
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Customer did not leave a comment.

annie b. | Overall Experience |
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Customer did not leave a comment.

stephane m. | Online Move In |
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Customer did not leave a comment.

Howard B. | First Impressions |
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Customer did not leave a comment.

Marius G. | First Impressions |
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K

Anne-Marie G. | Overall Experience |
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Mauvais service client hier, votre employé ne devrait pas faire du service à la clientèle. Goût amer de votre entreprise dû à son service. Je recommande pour la propreté mais pour le reste non!

vera d. | First Impressions |
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Customer did not leave a comment.

Sylvain C. | First Impressions |
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Customer did not leave a comment.

NEZAR H. | Overall Experience |
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One elevator makes a lot of delays and far distance to walk from.

robert B. | Overall Experience |
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Customer did not leave a comment.

WANER G. | Overall Experience |
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Customer did not leave a comment.

Jean Pierre N. | Overall Experience |
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Customer did not leave a comment.

Abdellah R. | Overall Experience |
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Customer did not leave a comment.

Magdalena D. | Online Move In |
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Overall very good experience. It is very practical to be able to park inside!! Clean, spacious, new. Many trucks and trailers available for rent at same location. Recycling/exchanging area is a great, original idea!! Improvements needed: More chariots would be appreciated; most families need more than one when moving in, so when we arrived, no charriots were available for about 20 minutes. There is only one lift, so there was a small line-up: not too bad though, because the lift is quite large. Entering and exiting process is somewhat confusing - there is a risk of making the alarm go off or getting locked out if not operated properly: this needs to be improved (too much risk of false alarms and other errors). Recycling/exchanging area was closed, and we could not find any instructions on how to use it, either on site or on the web.

Yvan C. | Overall Experience |
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Customer did not leave a comment.

Telmo M. | Overall Experience |
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Customer did not leave a comment.

valeriu bradut p. | First Impressions |
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Customer did not leave a comment.

‪2952-0681 Quebec inc‬ A. | Overall Experience |
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When I received the first invoices there was the GST and PST on the invoice later on i received the same invoices less the GST and PST when I called in To advise that I needed an invoice with both taxes on the invoice Miss Mine told me I had to go on the site to register. When I signed up for the storage I signed all the papers including the withdrawal from my bank account. I asked Mrs. Mine politely just to send me the invoices with the GST and PST which waas never done. When I came to cancel the storage yesterday the 29 of June 2020 I asked the person at the deest for all the invoices with GST and PST and he did it very politely for me. My accountant was after me to get these proper invoices. Why was it so difficult for Mrs Mine to do this for me? Some employees just don't care to serve the client properly. By law U haul has to supply me with a proper invoice with the taxes properly indicated.and not have to ask for this service. Fred Baldassare 514 983 6403

Elodie S. | First Impressions |
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The agent who receive my storage made a mistake and give me a storage smaller than what I ask so I was oblige to leave my stuff in front of it and your customer service? Worst ever, I called at 7 am! I wait on hold for 15 minutes to be hang up, you guys are the WORRRRRRRRRST

Auguste C. | First Impressions |
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Got email telling me I had a month free. The customer service clerk refused to give it to me. False advertising is illegal.

Jacques L. | First Impressions |
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Customer did not leave a comment.

sylvie c. | First Impressions |
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Customer did not leave a comment.

hakim s. | First Impressions |
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If the accès to the storage is 24h it will be better

anne-marie d. | First Impressions |
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Je suis VRAIMENT EN TABARNAK !!!!!!!!!!!!!!!!! À chaque fois que j'appelle, j'attends au minimum 15-20 minutes, il y a un manque flagrant de staff. Je suis donc allée en personne et encore là ,les employés se crissaient de moi ben raide. je demande pour 2 lockers 10' x 10' .... pas de souci, le gars m'arrange ça .. je repars eb me dirant "bon enfin," et aujourd'hui en lisant mon contrat, je me rends compte qu'il ne m'a réservé que 1 locker .... sérieux !!!!!!!!! J'ai rappelé, ça fait maintenant 20 minutes que je suis en ligne et ce n'est pas réglé... À quel point est-ce compliqué de louer un locker chez-vous ???????????????????????????????????????????????????? plus jamais....

stephane f. | First Impressions |
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Customer did not leave a comment.

natacha c. | First Impressions |
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Customer did not leave a comment.

William B. | Online Move In |
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Customer did not leave a comment.

Telmo M. | First Impressions |
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Customer did not leave a comment.

mario b. | Overall Experience |
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Customer did not leave a comment.

Yvan C. | First Impressions |
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Customer did not leave a comment.

ALLSEATING INC. I. | First Impressions |
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Customer did not leave a comment.

hugo s. | First Impressions |
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Customer did not leave a comment.

David V. | First Impressions |
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Very smooth move-in experience. Answered all my questions. No issues!

Joseph M. | First Impressions |
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Carl and Jordan very helpful

herold h. | First Impressions |
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Customer did not leave a comment.

michel e. | First Impressions |
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Perfect

Alice A. | First Impressions |
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Customer did not leave a comment.

paul e. | First Impressions |
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THE Air Conditioning not working in the 3rd Floor and I'm currently renting 3 units. I'm seriously considering in leaving soon since the heat temperature is NOT normal, the issue needs to be fixed ASAP.

sylvie v. | Overall Experience |
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Very clean, safe facility. Staff were very helpful - this was my first time renting a locker so I didn't quite know how it worked. Will definitely use them again in the future.

Germain H. | Online Move In |
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Superb storage space, very clean and well maintained, very easy to book the order.

alina t. | First Impressions |
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Rented the truck on May 14th, the service includes 30 days free storage. Three days later I received the notice by email that I have to pay. I asked 20 times about the storage, the staff told me yes it is included if you rent the track, turns out they want to charge me. Looks like a big lie, I hope they will manage it.

luis S. | Overall Experience |
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Très bon service de la part des employés.

le vieux j. | First Impressions |
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Your staff , EXCELLENT.

nicole l. | Overall Experience |
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J’aurais aimé avoir ce sondage en français . ?

Martin L. | First Impressions |
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Customer did not leave a comment.

michel t. | First Impressions |
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Excellent service and service offer

Debra N. | Overall Experience |
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The staff is friendly and helpful. Will recommend to others and will be using these services again. :)

pierre l. | First Impressions |
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the best with everything!! Thank you!

Jean Pierre N. | First Impressions |
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Very professinal staff, courteous and diligent. Facilities super clean and easy to access.

anne h. | First Impressions |
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Customer did not leave a comment.

Hannah S. | First Impressions |
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Very good location, very nice staff and very helpful, very clean, good elevator and carts to use. Only issue was trying to access the office from the storage area, you have to go all the way around outside to get to the front, slightly inconvenient. Otherwise A+!

ketie l. | Overall Experience |
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All staff are very kind but the woman manager....,?

Jessy M. | Overall Experience |
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Customer did not leave a comment.

PIERRE G. | First Impressions |
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Customer did not leave a comment.

donal h. | Overall Experience |
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Customer did not leave a comment.

alexandre o. | First Impressions |
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Customer did not leave a comment.

meray c. | Overall Experience |
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Customer did not leave a comment.

mario b. | First Impressions |
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Customer did not leave a comment.

Jason O. | First Impressions |
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Great staff

barouyr g. | Overall Experience |
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I like it

jean n. | First Impressions |
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Amazing customer service. Super clean facility. Highly recommend!

Marion C. | Online Move In |
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VEry fast process online and the lady over the phone answered all my questions

normand g. | Overall Experience |
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Bon soir à tous (comprenez-vous le français?)

francois d. | First Impressions |
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Personnel compétant, entrepôt très propre.

parady i. | Overall Experience |
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Great service and super clean!

Roupen B. | Overall Experience |
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Na

Billy-Jonathan A. | Overall Experience |
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For your interest once inside garage door There is a Little Salt/calcium build-up because of the residu off of véhicule slutch and Ice some form of cleaning and rinsing can be requierd to maintaintheq

Herna M. | First Impressions |
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You guys are the beat

louise d. | First Impressions |
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Service excellent je le recommande!

Julian A. | Overall Experience |
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too expensive

Sybil O. | Overall Experience |
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Too expensive

marinos p. | First Impressions |
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The guy the served and greeted us was top notch. He was knowledgeable and kind. Great job.

Eugene D. | Overall Experience |
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Modern, with smiling staff

mike p. | Overall Experience |
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My experience with your employees was very positive. Helpful, courteous and professional.

DEMENAGEMENT M. | First Impressions |
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Great location, clean and organized. friendly service. Love the whole experience

stanley j. | Overall Experience |
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clean good location very big alot of space big garage

george k. | First Impressions |
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Great sevice!

Marcel S. | First Impressions |
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Propre et accessible. Apprécie également l’abri de camion à l’intérieur

shomie c. | First Impressions |
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Great service

mike p. | First Impressions |
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My experience at U-Haul was very good they answered all my questions. I found a space that would serve my storage needs. Very convenient. Clean friendly and user-friendly.

Aurélie S. | First Impressions |
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Service très courtois et aidant. Explications claires

sasha m. | First Impressions |
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Service was fast, professional and courteous. The plans offered are at a great price

Flavian M. | First Impressions |
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Tres bon service

Philippe L. | First Impressions |
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Super Service

donal h. | First Impressions |
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The employee who served me was especially efficient, polite and helpful.

Haitham A. | Overall Experience |
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Thanks a lot to the stuff for all help and information.

Daniel L. | First Impressions |
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Friendly staff,very clean

Jacques P. | Overall Experience |
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It was great

REJEAN B. | Overall Experience |
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Very very happy

daniel c. | Overall Experience |
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Perfect services.

reno v. | Overall Experience |
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Great experience,

yan r. | First Impressions |
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The locker i was given was very dirty alot of dirt. they had to mop the floor of the locker in front of me. and the walls of the locker still extremely dirty.

YOADOUNA A. | Overall Experience |
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👍

Sylvain B. | Overall Experience |
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Thanks to Andre Farah for his professionalism.

JEAN B. | Overall Experience |
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L’équipement et les lieux d’entreposage étaient très bien, toutefois je vous recommande de faire de la formation à vos employés concernant la courtoisie et le service à la clientèle.

Silvere Landry F. | First Impressions |
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Hello, I was initially wrongly assigned a smaller room than the 10'*15'*9' that I booked d a week ago. I had to complain for the agent to accomodate me with something else ( a 10'*10'*9' and half of i

daniel p. | Overall Experience |
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The staff was really slow each time I had to go to the front desk and very long to answer each time I had to call by phone. Also, it is a problem that only one elevator is available for all clients.

Paul-André L. | Overall Experience |
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Excellent clean and safe facility. Staff very helpful and courteous. Really happy I chose U-Haul to store my belongings. If needed will definitely use the storage facility and will recommand U-Haul.

Achraf C. | Overall Experience |
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Staff helpful... but attitude to correct

Ibrahim C. | Overall Experience |
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...

reno v. | First Impressions |
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Great service, very accommodating

Manon B. | Overall Experience |
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Clean and efficient

Sylvain B. | First Impressions |
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Thanks to Catherine and hier team for fast courte ou service.

MARio M. | First Impressions |
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Hamjy was very knowledgeable and efficient. He answered all questions expertly and patiently. Our wait time was reasonable.

eric p. | First Impressions |
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The service was excellent. Nothing to add.

Robert M. | Overall Experience |
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good

Sharifuddin N. | Overall Experience |
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Staff needs more training to be more friendly and approachable.

rogelia d. | First Impressions |
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Personnel very helpfull and pleasant

Gabriele T. | Overall Experience |
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Bilingual and knowledgeable staff. Very affordable for a long distance move via u-box. Storage was safe and clean. Highly recommend to everyone.

Jerzy M. | Overall Experience |
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excellent

linda s. | First Impressions |
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Services professionnels et personnalisé !!!

Christian T. | First Impressions |
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Metci

Manon B. | First Impressions |
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great location, nice and polite staff...thank you

Melissa M. | First Impressions |
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Good service

isabelle r. | First Impressions |
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ce fut un tres bon service, le jeune etait Courtois, il a pris le temps de tout m'expliquer et m'a donne toutes les informations necessaires

Nick m. | First Impressions |
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Everything was perfect except I would recommend installing water fountains on the storage floors.

Mustafa L. | Overall Experience |
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the staff is not very arrogant professional, they make people wait and response to several people at the same time.I would never rent a storage space at home.

Angela O. | First Impressions |
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Employee was super nice. Answered all my questions and gave me a free month. This experience makes up for the really bad one I had before with U-Haul. this employee definitely deserves a good raise.

tracy f. | First Impressions |
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Facility is clean/ modern and staff is helpful

christian b. | Overall Experience |
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Never met such an unhelpful and desagreable staff.

ROBERT A. | Overall Experience |
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jetais très satisfaits

Adam K. | First Impressions |
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Very clean and organized

Sharifuddin N. | First Impressions |
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Excellent

adam s. | First Impressions |
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Nice, clean facility. The alarm going off every time an employee opens an available space is a bit unsettling... A pillar inside my space is eating away the available room, I hope to have a discount.

Deema A. | First Impressions |
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A very proffessional stuff clean place great service

ibty services s. | First Impressions |
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Catherine was very helpful and patient showing me different sizes and what would be the right storage for my needs. Amazing service.

Sophie Chantale P. | First Impressions |
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Very good service! The office and storage are super clean!

Sylvain D. | First Impressions |
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bon service

serge d. | First Impressions |
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Super condition.

elie a. | First Impressions |
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Very nice

ahmed h. | First Impressions |
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Simple et efficace très bon service

ROBERT A. | First Impressions |
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très bons services et très pratiques les prix sont resonnable aussi très propres

pascal j. | Overall Experience |
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Flawless.

yanick p. | First Impressions |
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Good service i appreciate the emp’iyee who serve me

Mix Jockey P. | First Impressions |
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I have visited several storage spaces in the last month, U Haul has gone above and beyond to impress, clean and modern facility and a very friendly staff!

Léon R. | First Impressions |
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We recommand Very good service

Léon R. | Overall Experience |
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We recommand Excellent service

Paul-André L. | First Impressions |
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Excellent very efficient service. The employee who attended to me on Sunday, February 3 2019 Answered all questions efficiently. Really happy I chose Uhaul for truck and storage space rental.

Nick K. | Overall Experience |
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Great experience will use your facilities again.

NICOLE M. | Overall Experience |
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Le personnel vraiment gentil make us family Thank you gang i gonna to miss you

Lyne A. | Overall Experience |
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Would recommend this facility to anyone. Very convenient and easy access. Secured

GABRIEL Z. | Overall Experience |
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The manager Catherine is amazing always ready to help and takes the time to explain ins and out of the preocesss.

Michelle C. | Overall Experience |
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I like the color of the orange doors. LOL Nice and clean.

pablo g. | Overall Experience |
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I communicated the issues to the manager - that was virtually impossible to join - but all she did was discredit me. She was agressive and could not solve any issue, neither make her staff able to.

Jean Francois A. | Overall Experience |
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Corrupt personnal

real s. | Overall Experience |
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A one month free promotion was not applied

Cassandra L. | Overall Experience |
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Always informed and pleasant staff; excellent customer service.

grimm l. | Overall Experience |
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I just can tell about Laval facility, but I can say that it was an excellent service.

MICHAEL P. | Overall Experience |
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Staff at the desk take to long to acknowledge your presence or to even start talking to you. More than one I went to ask something and the staff could not help me. The person who could was not working

assunta a. | Overall Experience |
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Great service

Claude L. | Reservation |
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Excellent customer service.

Joey L. | Overall Experience |
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Great service -

daniel c. | Overall Experience |
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Nice place

Antonio H. | Overall Experience |
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Merci Catherine

CYNTHIA A. | Overall Experience |
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The person I was dealing with didn’t even know how to register my card the first day and had a very lazy attitude towards clients

Alexandre B. | Overall Experience |
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The large sliding door at the front of the storage area is an easy way into the storage area from the front entrance. I've entered that way many times in the past year without any codes needed.

Lucia Z. | Overall Experience |
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staff was great and special thants to the manager Catherine .... very well organized facility, maybe the pricing should be revised to be more competitive ... very easy access to storage, very clean

No reviews have been submitted for this location.

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