Seul problème manque de français
Customer Reviews for U-Haul de Laval - déménagement et entreposage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul de Laval - déménagement et entreposage
I was charged for a full month of service and was not refunded the 25 days remaining to the contract. I gave you money for a service that I am not receiving. Its not fair
Durant les 3 mois que j'ai été clients les toilettes aux 3eme étage n'ont jamais fonctionnées, 2 portes de garage sur 3 étaient brisées. Le SEUL monte-charge a été défectueux à 2 reprises. Le personnel ne parlait pas Français. La personne qui m'a aidé à installer la remorque sur mon camion, ne savait pas ce qu'elle fesait, j'ai dû le faire à sa place... Ordinaire...
Had Tribble getting in two times called service seid call back tomorrow.or come back tomorrow.
J'hésitais à envoyer mes biens à l'entreposage par crainte de dommages ou vol. Mais vos installation sont rassurantes et c'est pourquoi j'y suis resté aussi longtemps. J'aurais une suggestion a vous faire au sujet des alarmes qui se font entendre quelque fois. Les clients ne se servent pas de leur carte d'accès de la bonne façon. Ils ne signifient pas leur présence, alors quand ils ouvrent leur unité, l'alarme se déclenche. Vous devriez leur expliquer un peu mieux le fonctionnement de la carte. Merci!
Il y avait souvent une seule porte de garage opérationnelle sur 3 et l’ascenseur n’était pas fonctionnel le lendemain de notre arrivée.
My only wish is that my unit was more conveniently accessible
The whole operation went smoothly. Very efficient. Thank you
Un service professionnelle.
Good service
À ma troisième visite le monté charge ne fonctionnait pas, des gens attendaient devant depuis plus de 30 minutes, aucun employés présent et rejoignable, quand j'ai finis par parler à un employé, il m'a dit datt qu'il soit réparé, et ma dit qu'il n'y avait aucun autre accès au étages, j'ai finis par trouver un escalier par moi même
Theres only one elevator for such a big facility, and it was broken at the end of the day. We could therefore not finish our move in.
It was great !Customer service was Impeccable! I will for sure recommend friends and family !Thank you so much for the awesome experience !
Cadenas manquant, mais arrangement trouvé
Très bon service.merci
Difficile d’avoir accès porte 110. Code ou carte fonctionne pas toujours
Charger un mois supplémentaire pour une journée et menacer un homme de 86 ans de l’amener en cour s’il ne paye pas: il s’agit d’un manque flagrant de civisme. Michael, de votre succursale de Chomedey Laval, Près de l’autoroute 13, devrait pendre des cours de formation pour le soutien à la clientèle. Il semblerait que la situation est résolue: j’attends de voir le compte de carte de crédit de mon père pour le mois suivant.
Very helpful manager
would go back any time!!!
Très propre et facile a utiliser
K
Mauvais service client hier, votre employé ne devrait pas faire du service à la clientèle. Goût amer de votre entreprise dû à son service. Je recommande pour la propreté mais pour le reste non!
One elevator makes a lot of delays and far distance to walk from.
Overall very good experience. It is very practical to be able to park inside!! Clean, spacious, new. Many trucks and trailers available for rent at same location. Recycling/exchanging area is a great, original idea!! Improvements needed: More chariots would be appreciated; most families need more than one when moving in, so when we arrived, no charriots were available for about 20 minutes. There is only one lift, so there was a small line-up: not too bad though, because the lift is quite large. Entering and exiting process is somewhat confusing - there is a risk of making the alarm go off or getting locked out if not operated properly: this needs to be improved (too much risk of false alarms and other errors). Recycling/exchanging area was closed, and we could not find any instructions on how to use it, either on site or on the web.
When I received the first invoices there was the GST and PST on the invoice later on i received the same invoices less the GST and PST when I called in To advise that I needed an invoice with both taxes on the invoice Miss Mine told me I had to go on the site to register. When I signed up for the storage I signed all the papers including the withdrawal from my bank account. I asked Mrs. Mine politely just to send me the invoices with the GST and PST which waas never done. When I came to cancel the storage yesterday the 29 of June 2020 I asked the person at the deest for all the invoices with GST and PST and he did it very politely for me. My accountant was after me to get these proper invoices. Why was it so difficult for Mrs Mine to do this for me? Some employees just don't care to serve the client properly. By law U haul has to supply me with a proper invoice with the taxes properly indicated.and not have to ask for this service. Fred Baldassare 514 983 6403
The agent who receive my storage made a mistake and give me a storage smaller than what I ask so I was oblige to leave my stuff in front of it and your customer service? Worst ever, I called at 7 am! I wait on hold for 15 minutes to be hang up, you guys are the WORRRRRRRRRST
Got email telling me I had a month free. The customer service clerk refused to give it to me. False advertising is illegal.
If the accès to the storage is 24h it will be better
Je suis VRAIMENT EN TABARNAK !!!!!!!!!!!!!!!!! À chaque fois que j'appelle, j'attends au minimum 15-20 minutes, il y a un manque flagrant de staff. Je suis donc allée en personne et encore là ,les employés se crissaient de moi ben raide. je demande pour 2 lockers 10' x 10' .... pas de souci, le gars m'arrange ça .. je repars eb me dirant "bon enfin," et aujourd'hui en lisant mon contrat, je me rends compte qu'il ne m'a réservé que 1 locker .... sérieux !!!!!!!!! J'ai rappelé, ça fait maintenant 20 minutes que je suis en ligne et ce n'est pas réglé... À quel point est-ce compliqué de louer un locker chez-vous ???????????????????????????????????????????????????? plus jamais....
Very smooth move-in experience. Answered all my questions. No issues!
Carl and Jordan very helpful
Perfect
THE Air Conditioning not working in the 3rd Floor and I'm currently renting 3 units. I'm seriously considering in leaving soon since the heat temperature is NOT normal, the issue needs to be fixed ASAP.
Very clean, safe facility. Staff were very helpful - this was my first time renting a locker so I didn't quite know how it worked. Will definitely use them again in the future.
Superb storage space, very clean and well maintained, very easy to book the order.
Rented the truck on May 14th, the service includes 30 days free storage. Three days later I received the notice by email that I have to pay. I asked 20 times about the storage, the staff told me yes it is included if you rent the track, turns out they want to charge me. Looks like a big lie, I hope they will manage it.
Très bon service de la part des employés.
Your staff , EXCELLENT.
J’aurais aimé avoir ce sondage en français . ?
Excellent service and service offer
The staff is friendly and helpful. Will recommend to others and will be using these services again. :)
the best with everything!! Thank you!
Very professinal staff, courteous and diligent. Facilities super clean and easy to access.
Very good location, very nice staff and very helpful, very clean, good elevator and carts to use. Only issue was trying to access the office from the storage area, you have to go all the way around outside to get to the front, slightly inconvenient. Otherwise A+!
All staff are very kind but the woman manager....,?
Great staff
I like it
Amazing customer service. Super clean facility. Highly recommend!
VEry fast process online and the lady over the phone answered all my questions
Bon soir à tous (comprenez-vous le français?)
Personnel compétant, entrepôt très propre.
Great service and super clean!
Na
For your interest once inside garage door There is a Little Salt/calcium build-up because of the residu off of véhicule slutch and Ice some form of cleaning and rinsing can be requierd to maintaintheq
You guys are the beat
Service excellent je le recommande!
too expensive
Too expensive
The guy the served and greeted us was top notch. He was knowledgeable and kind. Great job.
Modern, with smiling staff
My experience with your employees was very positive. Helpful, courteous and professional.
Great location, clean and organized. friendly service. Love the whole experience
clean good location very big alot of space big garage
Great sevice!
Propre et accessible. Apprécie également l’abri de camion à l’intérieur
Great service
My experience at U-Haul was very good they answered all my questions. I found a space that would serve my storage needs. Very convenient. Clean friendly and user-friendly.
Service très courtois et aidant. Explications claires
Service was fast, professional and courteous. The plans offered are at a great price
Tres bon service
Super Service
The employee who served me was especially efficient, polite and helpful.
Thanks a lot to the stuff for all help and information.
Friendly staff,very clean
It was great
Very very happy
Perfect services.
Great experience,
The locker i was given was very dirty alot of dirt. they had to mop the floor of the locker in front of me. and the walls of the locker still extremely dirty.
👍
Thanks to Andre Farah for his professionalism.
L’équipement et les lieux d’entreposage étaient très bien, toutefois je vous recommande de faire de la formation à vos employés concernant la courtoisie et le service à la clientèle.
Hello, I was initially wrongly assigned a smaller room than the 10'*15'*9' that I booked d a week ago. I had to complain for the agent to accomodate me with something else ( a 10'*10'*9' and half of i
The staff was really slow each time I had to go to the front desk and very long to answer each time I had to call by phone. Also, it is a problem that only one elevator is available for all clients.
Excellent clean and safe facility. Staff very helpful and courteous. Really happy I chose U-Haul to store my belongings. If needed will definitely use the storage facility and will recommand U-Haul.
Staff helpful... but attitude to correct
...
Great service, very accommodating
Clean and efficient
Thanks to Catherine and hier team for fast courte ou service.
Hamjy was very knowledgeable and efficient. He answered all questions expertly and patiently. Our wait time was reasonable.
The service was excellent. Nothing to add.
good
Staff needs more training to be more friendly and approachable.
Personnel very helpfull and pleasant
Bilingual and knowledgeable staff. Very affordable for a long distance move via u-box. Storage was safe and clean. Highly recommend to everyone.
excellent
Services professionnels et personnalisé !!!
Metci
great location, nice and polite staff...thank you
Good service
ce fut un tres bon service, le jeune etait Courtois, il a pris le temps de tout m'expliquer et m'a donne toutes les informations necessaires
Everything was perfect except I would recommend installing water fountains on the storage floors.
the staff is not very arrogant professional, they make people wait and response to several people at the same time.I would never rent a storage space at home.
Employee was super nice. Answered all my questions and gave me a free month. This experience makes up for the really bad one I had before with U-Haul. this employee definitely deserves a good raise.
Facility is clean/ modern and staff is helpful
Never met such an unhelpful and desagreable staff.
jetais très satisfaits
Very clean and organized
Excellent
Nice, clean facility. The alarm going off every time an employee opens an available space is a bit unsettling... A pillar inside my space is eating away the available room, I hope to have a discount.
A very proffessional stuff clean place great service
Catherine was very helpful and patient showing me different sizes and what would be the right storage for my needs. Amazing service.
Very good service! The office and storage are super clean!
bon service
Super condition.
Very nice
Simple et efficace très bon service
très bons services et très pratiques les prix sont resonnable aussi très propres
Flawless.
Good service i appreciate the emp’iyee who serve me
I have visited several storage spaces in the last month, U Haul has gone above and beyond to impress, clean and modern facility and a very friendly staff!
We recommand Very good service
We recommand Excellent service
Excellent very efficient service. The employee who attended to me on Sunday, February 3 2019 Answered all questions efficiently. Really happy I chose Uhaul for truck and storage space rental.
Great experience will use your facilities again.
Le personnel vraiment gentil make us family Thank you gang i gonna to miss you
Would recommend this facility to anyone. Very convenient and easy access. Secured
The manager Catherine is amazing always ready to help and takes the time to explain ins and out of the preocesss.
I like the color of the orange doors. LOL Nice and clean.
I communicated the issues to the manager - that was virtually impossible to join - but all she did was discredit me. She was agressive and could not solve any issue, neither make her staff able to.
Corrupt personnal
A one month free promotion was not applied
Always informed and pleasant staff; excellent customer service.
I just can tell about Laval facility, but I can say that it was an excellent service.
Staff at the desk take to long to acknowledge your presence or to even start talking to you. More than one I went to ask something and the staff could not help me. The person who could was not working
Great service
Excellent customer service.
Great service -
Nice place
Merci Catherine
The person I was dealing with didn’t even know how to register my card the first day and had a very lazy attitude towards clients
The large sliding door at the front of the storage area is an easy way into the storage area from the front entrance. I've entered that way many times in the past year without any codes needed.
staff was great and special thants to the manager Catherine .... very well organized facility, maybe the pricing should be revised to be more competitive ... very easy access to storage, very clean
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