Customer Reviews for U-Haul de Laval - déménagement et entreposage

2687 reviews

1155 Autoroute Chomedey   Laval, QC H7W5J8

(450) 231-0884

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(450) 231-0884

1155 Autoroute Chomedey
Laval, QC H7W5J8

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Khaled K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Genadi D. 
Rating:
1.0

Customer did not leave a comment.

Patrick O. 
Rating:
3.0

I would not recommend u haul after my experience this week end because my truck was not even there and in the middle of moving i had to drive 1 hour away to get a truck, they only had a 26 foot wich cost me a fortune when i asked for a smaller truck. caused lots of problems and money

ROCH B. 
Rating:
2.0

from 92 to 203 dollars with an old and dirty truck

Paulo A. 
Rating:
4.0

on the invoice please clarify mileage and Km since they are inversed and tend to confuse the client on the total Km of the rental. Otherwise, good service overall Michael was helpful. thanks

Viorel G. 
Rating:
1.0

I Booker a car iniatially inacceptable first place and tant i caller to change il for annother one closer to m'y home. You give me confirmation that it is done. When i came to take the car, they say i coud not pick it un thème but in another place. I lost more than ont jour in my booking time and spend more that 20 miles that i was suppose to do.

Moustapha D. 
Rating:
5.0

Customer did not leave a comment.

Remi B. 
Rating:
5.0

Excellent customer care

Ahmed M. 
Rating:
4.0

Customer did not leave a comment.

Marie Régine St- P. 
Rating:
5.0

Merci

ETIENNE S.  |  Overall Experience 
Rating:
4.0

Have more carts available in the storage area. Many people take several carts at once. Not enough staff, always waiting so long

Mireille S. 
Rating:
4.0

At first, while waiting in line, the staff seems look like they are not friendly , but, they have Fast service and friendly staff! Love them!

Aileen G. 
Rating:
5.0

Customer did not leave a comment.

Dominique B. 
Rating:
1.0

Customer did not leave a comment.

Sophie B. 
Rating:
2.0

i reserved the unit 2 months ago and wen i come to take it unit wasn`t available i ordered 10/10 they gave me 2 5/10 they said they renting space not units. p.s. if i need 10/10 it doesn't mean 2 5/10.🙁🙁🙁

Pyotr Z. 
Rating:
4.0

On attend longtemps au téléphone

Sylvain C. 
Rating:
5.0

Very good service and the people so nice

george Daniel F. 
Rating:
5.0

J'ai pas reçu la facture par Hotmail

JEAN PAUL M. 
Rating:
5.0

Excellent service

Jamal M. 
Rating:
1.0

When the employee fails to provide the service fully in English that is a big fail. Please train your staff to be more open to the others even though we are in Quebec, that doesn't mean everyone is francophone, this is Canada and you must be able to provide your services fully in English.

Antoine D. 
Rating:
5.0

The staff went above and beyond to make sure my experience went well. I also received a follow up call from employee to confirm if I had moved out make sure I didn’t pay for extra month for no reason. I would definitely recommend UHaul and specifically the location I used due to the caring staff Ty

francesco b.  |  Overall Experience 
Rating:
1.0

Checked in online, got to storage units after hours to find my lockers locked. Had to leave my belongs into the rented U-Haul truck overnight and go back the next morning. Was told first month would not be free either. Very disappointed will be escalating situation.

Lazaros A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

carmen a.  |  Overall Experience 
Rating:
5.0

service courtois

Robert V. 
Rating:
1.0

Des heures d'attentes interminables au téléphone pour parler avec quelqu"un, on nous dirige 55 km plus loin pour allez récupérer un camion qu'on a réserver à 10km de chez nous, les camions sont vides d'essence, donc une panique pour allez trouver un garage quand on connait pas le secteur, et j'en passe. !!

Jean-Sebastien M. 
Rating:
5.0

Customer did not leave a comment.

aria a.  |  Overall Experience 
Rating:
1.0

Had to go get my truck 30 mins from preferred location. Was not satisfied and was told by customer service rep "too bad". Went to pickup truck and had to wait 1.5 hours for pickup when I arrived before opening. No structure and no accountability. No impressed by any means.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

SAM R. 
Rating:
1.0

Very long lineup SCAM with the insurance, i said no insurance and at the end of day they force me to get it.

Gaetan J. 
Rating:
2.0

Very poor customer service

Martin C. 
Rating:
5.0

nothing, everything is perfect, thank you

dominic V. 
Rating:
5.0

Customer did not leave a comment.

Spyros K. 
Rating:
5.0

le site inclus dans le courriel de confirmation ne fonctionne pas: https://www.fr.uhaul.com/Orders/OrderDetail.aspx?id=5313df5e-6917-433c-a008-f3348c75a119&resid=28121226&ln=deBlois

Denis D. 
Rating:
5.0

RAS

N'Goran N. 
Rating:
3.0

Bad indication on how to drop off the truck after opening hours. Security guy was really helpful hopefully

Julien S. 
Rating:
1.0

See above sums up well the overall experience with your company.

Marc-Andre R. 
Rating:
5.0

No comment

EVANGELOS A. 
Rating:
5.0

Customer did not leave a comment.

sabrina s.  |  Overall Experience 
Rating:
5.0

Mersi beaucoup

VEACESLAV C. 
Rating:
5.0

Customer did not leave a comment.

Peter Andrew S. 
Rating:
3.0

I wasn't explained the fees associated to not brining back the truck with the same amount of gas. There was missing a little bit of gas , I attempted to return the truck Without fueling , that's my fault however if the fees were explained I wouldn't have tried my luck… the extra charges were $50 when the truck barely needed $5 of gas…. I decide to go fuel instead of paying $50… I got what I deserved HOWEVER if it was explained to me I wasn't going to try my luck …. Cheers

antonio P. 
Rating:
5.0

Customer did not leave a comment.

olivier B. 
Rating:
4.0

Attente un peu longue pour avoir accès à un commis..

Jean C. 
Rating:
5.0

Customer did not leave a comment.

Shier Ahmad H. 
Rating:
1.0

You have to improve your pick up service at exact time. Long wait and employees who worked they didn't respond. They spoke with us lie. They are trying to pay double time with me. Very very bad service. I will never booked uhaul next time. Charge double for fuel.... I waste my money 150$ for long wait....If you want to know in details then contact me ...

Hardikkumar P. 
Rating:
3.0

I wound recommend this location to a friend because the material was helpful for a move but I would not recommend this location in regards to the customer service. Unfortunately, it's very unorganized, lacks professionalism, very long wait in line before your turn, and not very welcoming.

Stefani S. 
Rating:
1.0

I did a reservation 2 month before for a 20ft truck, I specified that I want to leave the truck In Sherbrooke, I am from Blainville. The Friday before the day of the reservation I received a call to confirm my Saturday 8:00AM reservation. On Saturday 8:00 at the store in Laval they said that the truck is not available and I will have to come back at 14:00. At 14:00 I go again at the store and this time they said to me that they don't have a truck because they have a problem with it. After talking with with the salesmen, he talk with his manager and they said that I can have a truck but I will have to bring it back to the store in Laval. The manager did a good job to help us, I appreciate his support.

Claude B. 
Rating:
5.0

Everything went very well and overall quite impressed at the whole process.

Ian K. 
Rating:
4.0

Customer did not leave a comment.

Jonathan R. 
Rating:
1.0

The storage itself is very well maintained and very easy to access with a truck. However the service is very poor. We reserved a storage to have the free month but when we called to change the date, the agent over the phone told us the reservation was never done. We went back to speak to the same agent, he was able to give us the free month storage. We paid for the lock and we walked all th way to the back to see the locker and put the lock. It was raining a lot that day. When we got to the locker, we realized that the locker was locked so we had to walk all the way back in the rain to let the agent know. It was almost 7pm (closing time). If we wouldn’t have checked before closing time, we would’ve not been able to ask him to open the lock to access our locker. If the employee knew that he had to remove a lock before we could access the locker, why didn’t he advise us? He saw us going outside, he knew we wanted to go see it, so why didn’t he tell us that he needed to open the lock first? Very disappointed.

Gregory G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ramandeep K.  |  First Impressions 
Rating:
1.0

Charge less motherfucker, you guys are thieves, charging me 52$ for 1 little bar missing in the gas, you guys are more than ridiculous. I'm never ever coming back with you and making sure to tell every single person i know to not come with you either, stupid sons of pricks!

Krikor A. 
Rating:
5.0

Trying to call them is impossible on hold for more than a 35min and more, I drop off the trailer in front of the store and talk to them, then I received my bill online and they charged me an extra day... Trying to contact them is impossible terrible customer service.

Kent M. 
Rating:
5.0

Customer did not leave a comment.

Bassam A. 
Rating:
1.0

I'm very upset about this experience, you charged me hidden fees like fuel charges and after hours fees whereas i have a photo of the level of the tank and the time of checkout. Deceitful experience

Mehdi Zakaria S. 
Rating:
2.0

The equipment was not in the truck, had to get it from a different location.

Adam S. 
Rating:
3.0

Improve the online pickup/return procedure and improve manager customer service skills

Tarek M. 
Rating:
5.0

Customer did not leave a comment.

Camil D. 
Rating:
5.0

Customer did not leave a comment.

VINCENT L. 
Rating:
5.0

Its so cool to use

Gentjan B. 
Rating:
5.0

service courtois et poli. Personnel qualifié. simple et rapide.

Guy M.  |  First Impressions 
Rating:
5.0

En français SVP

Pauline L. 
Rating:
2.0

First, the web site told me one location, than the location was change. Unfortunally, I didn't receive the info, so I went to the first location, and was politly forward to the second location. When I arrive at that second location, there was a computer problem and 20 persons were before me in the line. 1 hour later, I finally got out. I might have been very bad luck from my side, but it clearly wasn't a fluid and fast experience. By the way, when I reserved, there was suppose to be a 50$ cash back if the trailer was not available at that location at that time. It wasn't.

Sylvain L. 
Rating:
5.0

Customer did not leave a comment.

Hemant P. 
Rating:
4.0

Fuite d'huile du camion qui a occasionné une tâche sur le parking de mon nouveau logement..

Noa G. 
Rating:
4.0

Customer did not leave a comment.

Leveque Junior T. 
Rating:
5.0

Flawless, no issues. Thnak you!

Cristian G J. 
Rating:
5.0

check-in online made things easy and fast I suggest a note in entrance to encourage clients to checkin or reserve online to reduce lineup wait during weekends

Jocelyne V. 
Rating:
1.0

We had reserved for 9AM and we waited for an hour to have our trailor. We were late for the rest of the day on our planning. Don't make reservation, if you can't respect that.

Carl T. 
Rating:
4.0

The line was long and the truck was 1h30 late.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Fuel surplus surpise not appreciated

Louis-Martin L. 
Rating:
4.0

Everything went well.

Valdemir S. 
Rating:
5.0

Customer did not leave a comment.

ANDRE L. 
Rating:
3.0

There was an huge waiting line and they don't provide vehicle on the time we booked for use. We have to stand in there huge line for 1h30min in order to get the services

Pradeep C. 
Rating:
1.0

Over an hour to pick up even though I had checked in and reserved.

robert F. 
Rating:
4.0

Customer did not leave a comment.

Raphael S. 
Rating:
5.0

Very good service, fast and good price. Will recommend to my family and friends.

Jean Yves B. 
Rating:
5.0

Customer did not leave a comment.

Peter Andrew S. 
Rating:
3.0

J’ai loué un diable Dolly’ . Il était inefficace . Il avait rien pour soutenir le devant du diable . Je me suis blessée gravement à cause de ça . Je me suis cassée l’épaule et le genou . Je dois être hospitalisée pendant 8 semaine

Yvon G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sylvain d.  |  First Impressions 
Rating:
5.0

Great conversation excellent service

Abdul R. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
1.0

Better train your staff. The manager, Michael Ogbodo, has extremely poor customer service skills. Was blatantly disrespectful to me and caused me to be late for my moving appointment. Never going back!

Sherif E. 
Rating:
5.0

Customer did not leave a comment.

Maxime L. 
Rating:
1.0

The worst costumer service anyone can ever expect! I waited 30+ in the morning to get the rental that was already reserved, knowingly that there was no costumers before me! The so called manager of the location was the one to serve me, he was unorganaized and seemed not sure of what he is doing, and got me to stand wait for him for no obvious reason, in 30 min he only had to say 'it won't be long'! The return of the vehicule was even worst! 50 min of waiting, 2 employees and 3 costumers before me, a big confusion, the store phone keeps on ringing and no answer, they pick up and tell the costumers to wait and put them on hold undefinitly! As for us waiting in line costumers the wait was so long that the decision was made to never do business with uhaul anymore! They lack courtesy, they lack training and it was obvious neither of the employees knew how to handle costumers or what they were doing. The cargo van was in good condition and clean, the service received was the worst!!! It is a shame. I would rather give my business to other companies even if they charge more.

Charbel C. 
Rating:
5.0

Customer did not leave a comment.

Gabriel L. 
Rating:
5.0

Camioon probleme de direction mecanique

CLAUDE G. 
Rating:
3.0

Customer did not leave a comment.

CYRILL G. 
Rating:
1.0

Worst customer experience ever. Untrained personnel. Very slow processing. 10+ Frustrated customers waiting. I do not want to go back there.

Hugues B. 
Rating:
3.0

Le point négatif est que je suis arrivé à min unité et elle était barré. J'ai dû faire tout le tour de la bâtisse pour aller au service à la clientèle demander qu'on me débarrer la porte. J'ai perdu 30 minutes de mon temps en raison de cela.

isabelle b.  |  First Impressions 
Rating:
5.0

Good customer service, very clean center

Patrick B. 
Rating:
2.0

You are making people sign rules and policies without explanation. You do not advise people that they HAVE TO close the contract (through the web site) when they bring back the equipment, otherwise you are charging 20$ for closing the contract. We call this ''screwing the people'' and making money on they back.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

CHANTAL B. 
Rating:
1.0

no costumer service. Totally confused. Never will use their services anymore. Really bad experience

tharmathurai B. 
Rating:
3.0

Réservation à 9:00 File d'attente Mauvais service à l'arrivée Dans un déménagement la ponctualité est requise ! Merci

Mathieu Q. 
Rating:
2.0

Nous avons fait une visite plus tôt que prévue pour devancer l'heure de location, nous avons attendu 25 minutes car il y avait qu'un seul guichet ouvert sur trois et ce fut le même client tout le temps. Évidemment, la réponse fut non. À notre deuxième visite ça été moins long et le service a été meilleur. De même que le retour.

jean M. 
Rating:
1.0

When placing my reservation, I was told to arrive 15 minutes prior to my reserved pick up time. My reservation was for 10:00am on Saturday, May 22, 2021. Upon arrival, I had to endure a 55 minute wait to get my vehicle. As I was helping a friend move, and we had scheduled pick up's all over Montreal, all of these scheduled pick ups now had to be pushed back an hour! It was very upsetting! As a Moving Company Providor, one would expect that a customer could have been somehow forewarned that Saturday mornings are excessively busy and I should arrive well ahead of my reservation time to ensure a prompt pick up of my vehicle. Your delay in service cost me additional money, as well as a dent in my service reputation! It was unfortunate!

Stephen D M. 
Rating:
5.0

Great service. The employee hooked up the trailer and explained operation and answered all our questions. Second time using this location and all equipment is clean and well maintained.

Hemant P. 
Rating:
1.0

- pourquoi vous demandez un numéro de téléphone d'une personne à contacter et vous l'appeler pour la déranger en plein travail ? Vous m'avez menacé de ne pas me louer le truck si je n'avais pas ce numéro. - l'agent voulait m'obliger à déposer une caution de 1000 dollars parce que je ne voulais pas prendre l'assurance de 18 pièces. Aucun sens de bon service de la part de vos agents de réception.

Mohammed Arezki A. 
Rating:
3.0

Customer did not leave a comment.

Giovanni I. 
Rating:
5.0

My equient was super dirty i had to clean it myself

Aldo Rudy O. 
Rating:
4.0

Ils n' avais pas de boulle 2po, j'ai dû la fournir moi même

JEAN MARC L. 
Rating:
3.0

Please take note that we rented a truck and also got a storage, as per the agreement we are not supposed to be charged for the 1st month of rental storage and my credit was charged when it shouldn't have been. Not satisfied with the procedure.

Steven M.  |  First Impressions 
Rating:
5.0

Excellent customer service.

DANIEL ROBERT C. 
Rating:
2.0

Customer did not leave a comment.

Alexandre P. 
Rating:
4.0

Although a flasher wire was broken and a tire was not properly inflated, the trailer rental was a good experience overall. What was more annoying is because it was smelling very bad (old cut grass) even if looked clean.

Jean-Francois M. 
Rating:
5.0

Customer did not leave a comment.

Karim D. 
Rating:
5.0

Customer did not leave a comment.

alina t.  |  First Impressions 
Rating:
5.0

Parce que nous ne sommes pas certains d'avoir l'équipement réservé étant donné vos problèmes informatiques qui vous font prendre plus de réservations que vous avez d'équipements disponibles.

STEPHANE L. 
Rating:
1.0

Horrible experience. Truck was completely broken, brakes were shot, thought it was temporary but it lingered. Wait times were long. I'm a loyal customer but this one really let me down.

Adam R. 
Rating:
4.0

Arrêter de demander une carte de crédit pour réserver

sylvain G. 
Rating:
1.0

Stop sending me 3 emails a day this is annoying

David K.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Helmut F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Escondite r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vasilios A.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

osama hussein a z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mario L.  |  First Impressions 
Rating:
2.0

Unfortunately the stuff was very unprofessional, didn’t tell how to use doors and elevators properly, gave us the wrong unit at first and then changed it to the one which was located at the very opposite site from the elevator, even though there were a lot of free units. Overall experience was unfriendly and unhelpful, It’s sad because I’ve been UHaul customer for many years and I wish my comment will change something for better

viktor b.  |  First Impressions 
Rating:
5.0

Ali was excellent

Vasilios A.  |  Online Move In 
Rating:
4.0

1 complaint, due to my own neglect, i lost my locker key and I was told ONLY a locksmith could break the lock ($175). I was very disappointed that I was NOT permitted to use the same grinder to remove my own lock

claude m p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alain B.  |  Overall Experience 
Rating:
1.0

On me pousse a prendre un emplacement plus grand. On m'oblige à acheter un de leur cadenas !! (J'en avais un, et chez Depotium, on peut prendre notre cadenas) Lorsque je reviens pour la 1ere fois à l'emplacement du storage, un cadenas est déjà sur la porte (perte de temps de 20 minutes pour le faire enlever Je demande de l'aide de la femme de ménage qui est sur place et elle me répond bêtement.

PHILIPPE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dardouri G.  |  Overall Experience 
Rating:
4.0

Politesse, aidante, merci

Mireille S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

isabelle m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christian d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALAIN K.  |  Overall Experience 
Rating:
5.0

Tous les membres du personnel sont exemplaires. Un GROS merci à Monsieur Mike le gérant de la succursale à Chomedey autoroute 13 pour sa compréhension et son humanisme.

Stephanie C.  |  Overall Experience 
Rating:
4.0

Je suis client depuis seulement une journée, j vais me laisser le temps de voir si je n ai pas de surprise sur ma carte de crédit pour le premier mois !

Alain F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre G.  |  Overall Experience 
Rating:
1.0

I was charged for a full month of service and was not refunded the 25 days remaining to the contract. I gave you money for a service that I am not receiving. Its not fair

nick l.  |  Overall Experience 
Rating:
3.0

Durant les 3 mois que j'ai été clients les toilettes aux 3eme étage n'ont jamais fonctionnées, 2 portes de garage sur 3 étaient brisées. Le SEUL monte-charge a été défectueux à 2 reprises. Le personnel ne parlait pas Français. La personne qui m'a aidé à installer la remorque sur mon camion, ne savait pas ce qu'elle fesait, j'ai dû le faire à sa place... Ordinaire...

phillipe l.  |  Overall Experience 
Rating:
2.0

Had Tribble getting in two times called service seid call back tomorrow.or come back tomorrow.

Andre R.  |  Overall Experience 
Rating:
4.0

J'hésitais à envoyer mes biens à l'entreposage par crainte de dommages ou vol. Mais vos installation sont rassurantes et c'est pourquoi j'y suis resté aussi longtemps. J'aurais une suggestion a vous faire au sujet des alarmes qui se font entendre quelque fois. Les clients ne se servent pas de leur carte d'accès de la bonne façon. Ils ne signifient pas leur présence, alors quand ils ouvrent leur unité, l'alarme se déclenche. Vous devriez leur expliquer un peu mieux le fonctionnement de la carte. Merci!

benoit j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

maro a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne-Marie L.  |  Overall Experience 
Rating:
2.0

Il y avait souvent une seule porte de garage opérationnelle sur 3 et l’ascenseur n’était pas fonctionnel le lendemain de notre arrivée.

Pierre-Olivier L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathalie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanne c.  |  First Impressions 
Rating:
5.0

My only wish is that my unit was more conveniently accessible

claude m p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dimitri khazanski t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sébastien p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lagage lacoste s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

merouani f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

franco a.  |  First Impressions 
Rating:
5.0

The whole operation went smoothly. Very efficient. Thank you

ANGELO B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARio M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karl s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

martin c.  |  Overall Experience 
Rating:
5.0

Un service professionnelle.

Iulian Adrian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie R.  |  First Impressions 
Rating:
5.0

Good service

fabina j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sabrina s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALEXANDRE G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pedro S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

daniel l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda L.  |  First Impressions 
Rating:
3.0

À ma troisième visite le monté charge ne fonctionnait pas, des gens attendaient devant depuis plus de 30 minutes, aucun employés présent et rejoignable, quand j'ai finis par parler à un employé, il m'a dit datt qu'il soit réparé, et ma dit qu'il n'y avait aucun autre accès au étages, j'ai finis par trouver un escalier par moi même

phillipe l.  |  First Impressions 
Rating:
3.0

Theres only one elevator for such a big facility, and it was broken at the end of the day. We could therefore not finish our move in.

Pierre-Olivier L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandra F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mohand b.  |  Overall Experience 
Rating:
5.0

It was great !Customer service was Impeccable! I will for sure recommend friends and family !Thank you so much for the awesome experience !

Jack O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
5.0

Cadenas manquant, mais arrangement trouvé

Stéphane B.  |  Online Move In 
Rating:
4.0

Très bon service.merci

george k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandru Daniel P.  |  Online Move In 
Rating:
4.0

Difficile d’avoir accès porte 110. Code ou carte fonctionne pas toujours

Stephan O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacques L.  |  Overall Experience 
Rating:
1.0

Charger un mois supplémentaire pour une journée et menacer un homme de 86 ans de l’amener en cour s’il ne paye pas: il s’agit d’un manque flagrant de civisme. Michael, de votre succursale de Chomedey Laval, Près de l’autoroute 13, devrait pendre des cours de formation pour le soutien à la clientèle. Il semblerait que la situation est résolue: j’attends de voir le compte de carte de crédit de mon père pour le mois suivant.

michele d.  |  Overall Experience 
Rating:
5.0

Very helpful manager

Perry R.  |  First Impressions 
Rating:
5.0

would go back any time!!!

pierre l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ginette b.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

natacha c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierre-Yves M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

diana t.  |  Overall Experience 
Rating:
5.0

Très propre et facile a utiliser

george k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

fatima p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annie b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stephane m.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Howard B.  |  First Impressions 
Rating:
5.0

K

Marius G.  |  First Impressions 
Rating:
3.0

Mauvais service client hier, votre employé ne devrait pas faire du service à la clientèle. Goût amer de votre entreprise dû à son service. Je recommande pour la propreté mais pour le reste non!

Anne-Marie G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

vera d.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sylvain C.  |  First Impressions 
Rating:
3.0

One elevator makes a lot of delays and far distance to walk from.

NEZAR H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WANER G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Pierre N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdellah R.  |  Overall Experience 
Rating:
4.0

Overall very good experience. It is very practical to be able to park inside!! Clean, spacious, new. Many trucks and trailers available for rent at same location. Recycling/exchanging area is a great, original idea!! Improvements needed: More chariots would be appreciated; most families need more than one when moving in, so when we arrived, no charriots were available for about 20 minutes. There is only one lift, so there was a small line-up: not too bad though, because the lift is quite large. Entering and exiting process is somewhat confusing - there is a risk of making the alarm go off or getting locked out if not operated properly: this needs to be improved (too much risk of false alarms and other errors). Recycling/exchanging area was closed, and we could not find any instructions on how to use it, either on site or on the web.

Magdalena D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yvan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Telmo M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

valeriu bradut p.  |  First Impressions 
Rating:
3.0

When I received the first invoices there was the GST and PST on the invoice later on i received the same invoices less the GST and PST when I called in To advise that I needed an invoice with both taxes on the invoice Miss Mine told me I had to go on the site to register. When I signed up for the storage I signed all the papers including the withdrawal from my bank account. I asked Mrs. Mine politely just to send me the invoices with the GST and PST which waas never done. When I came to cancel the storage yesterday the 29 of June 2020 I asked the person at the deest for all the invoices with GST and PST and he did it very politely for me. My accountant was after me to get these proper invoices. Why was it so difficult for Mrs Mine to do this for me? Some employees just don't care to serve the client properly. By law U haul has to supply me with a proper invoice with the taxes properly indicated.and not have to ask for this service. Fred Baldassare 514 983 6403

‪2952-0681 Quebec inc‬ A.  |  Overall Experience 
Rating:
1.0

The agent who receive my storage made a mistake and give me a storage smaller than what I ask so I was oblige to leave my stuff in front of it and your customer service? Worst ever, I called at 7 am! I wait on hold for 15 minutes to be hang up, you guys are the WORRRRRRRRRST

Elodie S.  |  First Impressions 
Rating:
1.0

Got email telling me I had a month free. The customer service clerk refused to give it to me. False advertising is illegal.

Auguste C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacques L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sylvie c.  |  First Impressions 
Rating:
5.0

If the accès to the storage is 24h it will be better

hakim s.  |  First Impressions 
Rating:
1.0

Je suis VRAIMENT EN TABARNAK !!!!!!!!!!!!!!!!! À chaque fois que j'appelle, j'attends au minimum 15-20 minutes, il y a un manque flagrant de staff. Je suis donc allée en personne et encore là ,les employés se crissaient de moi ben raide. je demande pour 2 lockers 10' x 10' .... pas de souci, le gars m'arrange ça .. je repars eb me dirant "bon enfin," et aujourd'hui en lisant mon contrat, je me rends compte qu'il ne m'a réservé que 1 locker .... sérieux !!!!!!!!! J'ai rappelé, ça fait maintenant 20 minutes que je suis en ligne et ce n'est pas réglé... À quel point est-ce compliqué de louer un locker chez-vous ???????????????????????????????????????????????????? plus jamais....

anne-marie d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stephane f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

natacha c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Telmo M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mario b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLSEATING INC. p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hugo s.  |  First Impressions 
Rating:
4.0

Very smooth move-in experience. Answered all my questions. No issues!

David V.  |  First Impressions 
Rating:
4.0

Carl and Jordan very helpful

Joseph M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

herold h.  |  First Impressions 
Rating:
4.0

Perfect

michel e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice A.  |  First Impressions 
Rating:
1.0

THE Air Conditioning not working in the 3rd Floor and I'm currently renting 3 units. I'm seriously considering in leaving soon since the heat temperature is NOT normal, the issue needs to be fixed ASAP.

paul e.  |  First Impressions 
Rating:
5.0

Very clean, safe facility. Staff were very helpful - this was my first time renting a locker so I didn't quite know how it worked. Will definitely use them again in the future.

sylvie v.  |  Overall Experience 
Rating:
5.0

Superb storage space, very clean and well maintained, very easy to book the order.

Germain H.  |  Online Move In 
Rating:
2.0

Rented the truck on May 14th, the service includes 30 days free storage. Three days later I received the notice by email that I have to pay. I asked 20 times about the storage, the staff told me yes it is included if you rent the track, turns out they want to charge me. Looks like a big lie, I hope they will manage it.

alina t.  |  First Impressions 
Rating:
5.0

Très bon service de la part des employés.

luis S.  |  Overall Experience 
Rating:
5.0

Your staff , EXCELLENT.

le vieux j.  |  First Impressions 
Rating:
4.0

J’aurais aimé avoir ce sondage en français . ?

nicole l.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Martin L.  |  First Impressions 
Rating:
5.0

Excellent service and service offer

michel t.  |  First Impressions 
Rating:
4.0

The staff is friendly and helpful. Will recommend to others and will be using these services again. :)

Debra N.  |  Overall Experience 
Rating:
5.0

the best with everything!! Thank you!

pierre l.  |  First Impressions 
Rating:
5.0

Very professinal staff, courteous and diligent. Facilities super clean and easy to access.

Jean Pierre N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

anne h.  |  First Impressions 
Rating:
4.0

Very good location, very nice staff and very helpful, very clean, good elevator and carts to use. Only issue was trying to access the office from the storage area, you have to go all the way around outside to get to the front, slightly inconvenient. Otherwise A+!

Hannah S.  |  First Impressions 
Rating:
4.0

All staff are very kind but the woman manager....,?

ketie l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PIERRE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donal h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alexandre o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

meray c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mario b.  |  First Impressions 
Rating:
5.0

Great staff

Jason O.  |  First Impressions 
Rating:
5.0

I like it

barouyr g.  |  Overall Experience 
Rating:
5.0

Amazing customer service. Super clean facility. Highly recommend!

jean n.  |  First Impressions 
Rating:
5.0

VEry fast process online and the lady over the phone answered all my questions

Marion C.  |  Online Move In 
Rating:
3.0

Bon soir à tous (comprenez-vous le français?)

normand g.  |  Overall Experience 
Rating:
5.0

Personnel compétant, entrepôt très propre.

francois d.  |  First Impressions 
Rating:
5.0

Great service and super clean!

parady i.  |  Overall Experience 
Rating:
5.0

Na

Roupen B.  |  Overall Experience 
Rating:
5.0

For your interest once inside garage door There is a Little Salt/calcium build-up because of the residu off of véhicule slutch and Ice some form of cleaning and rinsing can be requierd to maintaintheq

Billy-Jonathan A.  |  Overall Experience 
Rating:
5.0

You guys are the beat

Herna M.  |  First Impressions 
Rating:
5.0

Service excellent je le recommande!

louise d.  |  First Impressions 
Rating:
4.0

too expensive

Julian A.  |  Overall Experience 
Rating:
2.0

Too expensive

Sybil O.  |  Overall Experience 
Rating:
5.0

The guy the served and greeted us was top notch. He was knowledgeable and kind. Great job.

marinos p.  |  First Impressions 
Rating:
5.0

Modern, with smiling staff

Eugene D.  |  Overall Experience 
Rating:
4.0

My experience with your employees was very positive. Helpful, courteous and professional.

mike p.  |  Overall Experience 
Rating:
5.0

Great location, clean and organized. friendly service. Love the whole experience

DEMENAGEMENT M.  |  First Impressions 
Rating:
5.0

clean good location very big alot of space big garage

stanley j.  |  Overall Experience 
Rating:
5.0

Great sevice!

george k.  |  First Impressions 
Rating:
5.0

Propre et accessible. Apprécie également l’abri de camion à l’intérieur

Marcel S.  |  First Impressions 
Rating:
5.0

Great service

shomie c.  |  First Impressions 
Rating:
4.0

My experience at U-Haul was very good they answered all my questions. I found a space that would serve my storage needs. Very convenient. Clean friendly and user-friendly.

mike p.  |  First Impressions 
Rating:
5.0

Service très courtois et aidant. Explications claires

Aurélie S.  |  First Impressions 
Rating:
4.0

Service was fast, professional and courteous. The plans offered are at a great price

sasha m.  |  First Impressions 
Rating:
5.0

Tres bon service

Flavian M.  |  First Impressions 
Rating:
5.0

Super Service

Philippe L.  |  First Impressions 
Rating:
5.0

The employee who served me was especially efficient, polite and helpful.

donal h.  |  First Impressions 
Rating:
4.0

Thanks a lot to the stuff for all help and information.

Haitham A.  |  Overall Experience 
Rating:
4.0

Friendly staff,very clean

Daniel L.  |  First Impressions 
Rating:
4.0

It was great

Jacques P.  |  Overall Experience 
Rating:
5.0

Very very happy

REJEAN B.  |  Overall Experience 
Rating:
5.0

Perfect services.

daniel c.  |  Overall Experience 
Rating:
5.0

Great experience,

reno v.  |  Overall Experience 
Rating:
1.0

The locker i was given was very dirty alot of dirt. they had to mop the floor of the locker in front of me. and the walls of the locker still extremely dirty.

yan r.  |  First Impressions 
Rating:
5.0

👍

YOADOUNA A.  |  Overall Experience 
Rating:
5.0

Thanks to Andre Farah for his professionalism.

Sylvain B.  |  Overall Experience 
Rating:
1.0

L’équipement et les lieux d’entreposage étaient très bien, toutefois je vous recommande de faire de la formation à vos employés concernant la courtoisie et le service à la clientèle.

JEAN B.  |  Overall Experience 
Rating:
2.0

Hello, I was initially wrongly assigned a smaller room than the 10'*15'*9' that I booked d a week ago. I had to complain for the agent to accomodate me with something else ( a 10'*10'*9' and half of i

Silvere Landry F.  |  First Impressions 
Rating:
2.0

The staff was really slow each time I had to go to the front desk and very long to answer each time I had to call by phone. Also, it is a problem that only one elevator is available for all clients.

daniel p.  |  Overall Experience 
Rating:
5.0

Excellent clean and safe facility. Staff very helpful and courteous. Really happy I chose U-Haul to store my belongings. If needed will definitely use the storage facility and will recommand U-Haul.

Paul-André L.  |  Overall Experience 
Rating:
4.0

Staff helpful... but attitude to correct

Achraf C.  |  Overall Experience 
Rating:
3.0

...

Ibrahim C.  |  Overall Experience 
Rating:
5.0

Great service, very accommodating

reno v.  |  First Impressions 
Rating:
5.0

Clean and efficient

Manon B.  |  Overall Experience 
Rating:
5.0

Thanks to Catherine and hier team for fast courte ou service.

Sylvain B.  |  First Impressions 
Rating:
5.0

Hamjy was very knowledgeable and efficient. He answered all questions expertly and patiently. Our wait time was reasonable.

MARio M.  |  First Impressions 
Rating:
5.0

The service was excellent. Nothing to add.

eric p.  |  First Impressions 
Rating:
5.0

good

Robert M.  |  Overall Experience 
Rating:
4.0

Staff needs more training to be more friendly and approachable.

Sharifuddin N.  |  Overall Experience 
Rating:
5.0

Personnel very helpfull and pleasant

rogelia d.  |  First Impressions 
Rating:
5.0

Bilingual and knowledgeable staff. Very affordable for a long distance move via u-box. Storage was safe and clean. Highly recommend to everyone.

Gabriele T.  |  Overall Experience 
Rating:
5.0

excellent

Jerzy M.  |  Overall Experience 
Rating:
5.0

Services professionnels et personnalisé !!!

linda s.  |  First Impressions 
Rating:
5.0

Metci

Christian T.  |  First Impressions 
Rating:
5.0

great location, nice and polite staff...thank you

Manon B.  |  First Impressions 
Rating:
5.0

Good service

Melissa M.  |  First Impressions 
Rating:
5.0

ce fut un tres bon service, le jeune etait Courtois, il a pris le temps de tout m'expliquer et m'a donne toutes les informations necessaires

isabelle r.  |  First Impressions 
Rating:
5.0

Everything was perfect except I would recommend installing water fountains on the storage floors.

Nick m.  |  First Impressions 
Rating:
2.0

the staff is not very arrogant professional, they make people wait and response to several people at the same time.I would never rent a storage space at home.

Mustafa L.  |  Overall Experience 
Rating:
5.0

Employee was super nice. Answered all my questions and gave me a free month. This experience makes up for the really bad one I had before with U-Haul. this employee definitely deserves a good raise.

Angela O.  |  First Impressions 
Rating:
3.0

Facility is clean/ modern and staff is helpful

tracy f.  |  First Impressions 
Rating:
1.0

Never met such an unhelpful and desagreable staff.

christian b.  |  Overall Experience 
Rating:
5.0

jetais très satisfaits

ROBERT A.  |  Overall Experience 
Rating:
5.0

Very clean and organized

Adam K.  |  First Impressions 
Rating:
5.0

Excellent

Sharifuddin N.  |  First Impressions 
Rating:
4.0

Nice, clean facility. The alarm going off every time an employee opens an available space is a bit unsettling... A pillar inside my space is eating away the available room, I hope to have a discount.

adam s.  |  First Impressions 
Rating:
5.0

A very proffessional stuff clean place great service

Deema A.  |  First Impressions 
Rating:
5.0

Catherine was very helpful and patient showing me different sizes and what would be the right storage for my needs. Amazing service.

ibty services s.  |  First Impressions 
Rating:
5.0

Very good service! The office and storage are super clean!

Sophie Chantale P.  |  First Impressions 
Rating:
5.0

bon service

Sylvain D.  |  First Impressions 
Rating:
5.0

Super condition.

serge d.  |  First Impressions 
Rating:
5.0

Very nice

elie a.  |  First Impressions 
Rating:
5.0

Simple et efficace très bon service

ahmed h.  |  First Impressions 
Rating:
5.0

très bons services et très pratiques les prix sont resonnable aussi très propres

ROBERT A.  |  First Impressions 
Rating:
5.0

Flawless.

pascal j.  |  Overall Experience 
Rating:
5.0

Good service i appreciate the emp’iyee who serve me

yanick p.  |  First Impressions 
Rating:
5.0

I have visited several storage spaces in the last month, U Haul has gone above and beyond to impress, clean and modern facility and a very friendly staff!

Mix Jockey P.  |  First Impressions 
Rating:
5.0

We recommand Very good service

Léon R.  |  First Impressions 
Rating:
5.0

We recommand Excellent service

Léon R.  |  Overall Experience 
Rating:
5.0

Excellent very efficient service. The employee who attended to me on Sunday, February 3 2019 Answered all questions efficiently. Really happy I chose Uhaul for truck and storage space rental.

Paul-André L.  |  First Impressions 
Rating:
5.0

Great experience will use your facilities again.

Nick K.  |  Overall Experience 
Rating:
5.0

Le personnel vraiment gentil make us family Thank you gang i gonna to miss you

NICOLE M.  |  Overall Experience 
Rating:
5.0

Would recommend this facility to anyone. Very convenient and easy access. Secured

Lyne A.  |  Overall Experience 
Rating:
5.0

The manager Catherine is amazing always ready to help and takes the time to explain ins and out of the preocesss.

GABRIEL Z.  |  Overall Experience 
Rating:
4.0

I like the color of the orange doors. LOL Nice and clean.

Michelle C.  |  Overall Experience 
Rating:
1.0

I communicated the issues to the manager - that was virtually impossible to join - but all she did was discredit me. She was agressive and could not solve any issue, neither make her staff able to.

pablo g.  |  Overall Experience 
Rating:
1.0

Corrupt personnal

Jean Francois A.  |  Overall Experience 
Rating:
1.0

A one month free promotion was not applied

real s.  |  Overall Experience 
Rating:
4.0

Always informed and pleasant staff; excellent customer service.

Cassandra L.  |  Overall Experience 
Rating:
5.0

I just can tell about Laval facility, but I can say that it was an excellent service.

grimm l.  |  Overall Experience 
No reviews have been submitted for this location.

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