Customer Reviews for U-Haul de Saint-Hubert - déménagement et entreposage

8039 reviews

2771 rue Mance   Saint-Hubert, QC J4T2H8
(& Taschereau Blvd)

(450) 465-6702

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(450) 465-6702

2771 rue Mance
Saint-Hubert, QC J4T2H8
(& Taschereau Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Le seul problème quand on loue un camion le stationnement de notre voiture est bon pour 2 heures seulement. Alors nous avons dû quitter l'endroit du déménagement pour changer notre voiture de place. C'est pas pratique.

christine R. 
Rating:
5.0

Customer service at the location could spend more time explaining what steps there going through to service the client. We don't understand why there is some delays even went the contract has already been done via website.

Jean C. 
Rating:
5.0

All good, but you should clearly inform the client before dropping the key to close the contract. As I parked the pickup and took pics for mileage and exterior and dropped the key. But to close the contact I found that mileage etc etc to entered on the program !

AHMED E. 
Rating:
2.0

J'ai réservé depuis plusieurs semaines la veille j'ai due appeler car personne ne m'a appelé! La veille on m'informe qu'il n'y a plus de disponibilités et ce même si j'avais réserver depuis plusieurs semaine! On m'informe que le seul moyen que j'ai d'avoir un camion est de prendre à 25 min du lieu de départ de faire le déménagement et de le rapporter à 1H du point final de déménagement

MAXIME D. 
Rating:
3.0

Nothing against the personel, but the waiting line was insane, waited more than 50 min outside. Self checkin was done, there has to be a faster way for people who already provided all info before pickup. Returning the truck was easy, it was empty, checkout is faster than checkin!

Sultan A. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Hamza H. 
Rating:
1.0

Agente désagréable au comptoir Jette son téléphone car demande de l’aide à cause du line-up qui la dépasse J’ai été chargée deux fois pour l’entrepôt Ma facture pour la camionnette diffère de ce qui a été chargé sur ma carte

Linda M.  |  First Impressions 
Rating:
1.0

Mauvais service au téléphone !!!!! Le monsieur a raccrocher la ligne !!! Vraiment le pire service de ma vie . On me charge 20$ pour quelque chose qu'on ne m'as même pas expliquée !!!!

SAMIRA L. 
Rating:
1.0

Le traileur était brisé et nous a retardé dans le déménagement qui était prévu sur une certaine durée. Nous avons du vider et remplir un second traileur en revenant avec toute la marchandise déja prête dans le traileur. Ceci a entrainé des complications lors de l'arrivé à la nouvelle demeure.

JEAN-FRANCOIS B. 
Rating:
5.0

Very good place je recommande cette endroit à tous le monde !!!

SEBASTIEN L. 
Rating:
4.0

Customer did not leave a comment.

Adrian T. 
Rating:
3.0

Tout le personnel était parfait, à l'exception de la caissière qui m'insultait parce que je posais des questions sur la sécurité de mes informations personnel... Elle me prenait vraiment pour un imbécile! Cordialement! Martin G.

MARTIN G. 
Rating:
2.0

Because I comming at 8h am I receveid the truck at 9h.

Nathalie L. 
Rating:
2.0

Milage on truck was 105... miles On the contract was 76 000miles

patrick G. 
Rating:
3.0

Very long line up to rent trailer even after registering on line.

Paul Robert C. 
Rating:
3.0

Customer did not leave a comment.

BENOIT P. 
Rating:
4.0

I came in late return. a young Men help me qith the online return using his personal celular phone. great initiative. proactive. did things much easier for me. please have him promote...is an excellent worker for your company.

PATRICIO A. 
Rating:
4.0

Customer did not leave a comment.

JOSEE C. 
Rating:
5.0

Not in perfect shepe; but good

SERGE D. 
Rating:
1.0

no de contrat 97135257 j'ai reçu ma facture par courriel au montant de 53.52 me disant que ce montant a été prélevé de ma carte de crédit mais selon l'émetteur de ma carte de crédit on m'a fait payer 91.60$ soit le montant estimé au départ veillez me joindre au 450-659-6630

CHARLES L. 
Rating:
5.0

Je crois que vous n'avez rien a améliorer , j'ai reçu un très bon service même s'il y avait de l'achalandage. Merci

LANGIS S. 
Rating:
5.0

Customer did not leave a comment.

Julie D. 
Rating:
1.0

Aller louer ailleurs

HELENE D. 
Rating:
4.0

Informer les clients de se présenter au moins 30 minutes à l'avance de l'heure de ramassage. Certain clients sont impatients, mais il ne réalisent pas qu'il y a un processus à suivre (inscription, validation, paiement, prise du véhicule). Merci à l'équipe au comptoir. Merci à Stéphane dans la cour, il s'est assuré que ma remorque soit bien attaché au véhicule et sécuritaire. The best

Danny R. 
Rating:
5.0

Customer did not leave a comment.

ANA SOFIA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO HENDRIGO R. 
Rating:
5.0

Il devrait mettre des pancartes ou barrer l'accès au stationnement la nuit parce que toute les clients laissent leur voiture en plein millieu du stationnement... le staff est super cool et efficace c'est dommage les clients sont con...

MICKAEL S. 
Rating:
5.0

Customer did not leave a comment.

JEAN-PHILIPPE G. 
Rating:
5.0

Customer did not leave a comment.

JACK C. 
Rating:
3.0

off hour drop

Davy R. 
Rating:
2.0

Pick-up of truck was scheduled at 9h30 AM. Got the truck at 10h50 ! Had to rush to be able to bring the truck back for 5h00 PM before close, since leaving the truck after close would have cost me another $20.... and other charges which I didn't really understand why. Discount Rental drop-off after opening hours was much simpler.

René G. 
Rating:
5.0

Customer did not leave a comment.

Tommy M. 
Rating:
5.0

Very helpful and friendly staff.

Julio P. 
Rating:
3.0

The waiting to get the truck was really too long. I waited for 1h15 to get it. Employees were kind but not enough staff.

Felix F. 
Rating:
1.0

Unacceptable wait time

Philippe L. 
Rating:
1.0

The costumer service on phone is so poor. Nobody wants to help you. I return my truck at 11 in the evening. And the put me on the hold to explain about the procedure for about 1:30 minutes. So finally I cut the phone, dropped the keys there and went to see the location on the next day.

raj winder kumar G. 
Rating:
3.0

Les services à la clientèle étais vraiment très lent

VIRGINIE B. 
Rating:
5.0

I Had A-1 Service ..all employees were very helpful and polite

STEPHAN H. 
Rating:
5.0

Customer did not leave a comment.

jean-gilles G. 
Rating:
5.0

Customer did not leave a comment.

Yvan B. 
Rating:
5.0

Customer did not leave a comment.

ANDRE GUY S. 
Rating:
1.0

i recently rented from centre vile location and was fast competent and recommend,,, i decided this time to rent closer to my home as they had the mt trailer.. service ridiculously bad. waiting in line , employee francois who arrives late for work , then leaves for a morning smole while thee are 6 in line to be served. confronting him he then says he doesnt work today . i ask why then are you here , are you not getting paid , why are you wearing a uhaul shirt . later the error on the bill had to be corrected by the manager. addressed the manager and she claims no issues with francois, the lack of attention or care to my concerns left me this occasion to write to you , i waited 40 minutes in line ,,, would have been faster to go over the bridge to centre ville location where services is top notch .. never going back to such location and i hope some upper managment hears this comment

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

VERONIQUE H. 
Rating:
4.0

Customer did not leave a comment.

RODERICK S. 
Rating:
4.0

Customer did not leave a comment.

Pascal R. 
Rating:
5.0

Service excellent

DANIEL T. 
Rating:
2.0

The location is really not convenient. There's no parking nearby; only maximum 2 hours in the streets which isn't near enough. When coming back to leave the rental, the location's vehicle park isn't open and it creates stress as there's no instructions on how to proceed. I was told to call when I came back but I didn't get much help from Client Services. On a positive note, the South American employee was cheerful and polite when I picked up the truck and when left it at the end of the day, which compensated for the rest of the experience.

PHILIPPE S. 
Rating:
5.0

Customer did not leave a comment.

Sylvain B. 
Rating:
5.0

Customer did not leave a comment.

LOUIS B. 
Rating:
5.0

Customer did not leave a comment.

MAURICE G. 
Rating:
3.0

1. The trailer size I had reserved 3 months in advance, and verified during check-in the day before, was not available when I arrived for pickup. With no apology from the Uhaul center. This really frustrated me. 2. The trailer they gave me had dirt and gravel inside. But an employee did ask if I wanted it cleaned and I told him yes, so he did so. But that shouldn't be a question; it should have been clean.

Ralph L. 
Rating:
3.0

The truck wasn't clean enough. There was a bad smell on the driver's cabin. I wasn't even sure if it was properly dissinfected before I used it.

Alex Antonio R. 
Rating:
5.0

Francis a donné un excellent service, merci Francis!

Louis Alexandre D. 
Rating:
5.0

Customer did not leave a comment.

ELLIS H. 
Rating:
2.0

First,, The survey not in french! Nobody on site for customer service and to long waste time to wait.

Mario P. 
Rating:
1.0

We lodged a complaint: i was told we would receive confirmation a week ahead of time whether location would change. We called the day before and no mention was made of location changing. Very frustrating and I had to drive through traffic and was late for multiple clients.

Joshua C. 
Rating:
3.0

Customer did not leave a comment.

Federico L. 
Rating:
4.0

Customer did not leave a comment.

ERIC J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
2.0

I waited an hour and a half before being able to have the truck I rented ... need more staff at the front desk! Clean truck though.

Nathalie D. 
Rating:
5.0

The automated drop off system is incredible. We'll done.

Jeffrey M. 
Rating:
5.0

Un gros merci à Katarina qui vous représente hautement Merci pour son professionnalisme et son accueil joyeux

HAKIM F. 
Rating:
2.0

Wrote that my truck was empty but it was full.

SAMUEL D. 
Rating:
2.0

Faster checkout.

Dragos C. 
Rating:
1.0

Service très lent (25 minutes nécessaires pour prendre possession du camion) J'ai loué un camion de 15 pieds en ligne, on m'a appelé pour annuler et me proposer un 10 pieds en remplacement Camions avec indications de sécurité en anglais seulement, contraire à la Loi 101 Aucune instruction sur les étapes que l'on doit faire en ligne pour fermer le contrat, au retour du camion Camion loué avec de l'équipement dedans, mais sans cadenas pour le cube. Au retour, on doit laisser le camion avec l'équipement loué dedans, dans un environnement pas barré ni sécurisé. On peut se retrouver à être responsable des vols commis sur le site de UHaul même après avoir retourné le camion. Très ordinaire...

Jean-Michel L. 
Rating:
5.0

Customer did not leave a comment.

MARCEL G. 
Rating:
4.0

Customer did not leave a comment.

ALOK KUMAR S. 
Rating:
5.0

Customer did not leave a comment.

FRANCOIS G. 
Rating:
5.0

All good

NARCISSE L. 
Rating:
1.0

Terrible service, the employee at the front desk was completely incompetent, didn't know how the reservation sytème worked ( I had a reservation number he was unable to find it ) he looked overwhelmed... this location is known to have very poor service! Never going back !

ERIC L. 
Rating:
5.0

Super rapide et personnel courtois camion très propre.

DOMINIC V. 
Rating:
4.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Service in-person is impeccable at that location. However, Uhaul online service is unreachable (chat and road assistance). Now more than ever before, we need online service to be reliable.

NATACHA D. 
Rating:
3.0

Once you publicized car, vans or pickup truck $19 .99 dollars a day should be minimum of 12 h a day. Not 4 h or 6h maximum for the day. If l am over the 6h you charge another $20 dollars. You are tricking clients by saying a day but that's not the truth, your day is 4h to 6h.

FAKHRUL A. 
Rating:
1.0

The waiting time either to get a truck or to return one is beyond acceptable. I had to come twice in the same day because the wait was too long. The second time i literally waited 45-50 minutes. Either the personnel needs training or systems altogether need to be upgraded.

NATHALIE M. 
Rating:
1.0

very slow service

SIMON H. 
Rating:
5.0

Customer did not leave a comment.

ISTIFAN N. 
Rating:
4.0

Customer did not leave a comment.

marc A. 
Rating:
4.0

You need more support staff It takes far too long to pick up and return the trucks online opinons are extremely helpful but not enough people are using it

ADRIAN D. 
Rating:
5.0

Stationnement pour nos voitures

Lyne D. 
Rating:
4.0

Customer did not leave a comment.

GERARDO FLAVIO L. 
Rating:
2.0

Customer did not leave a comment.

YOUSSEF M. 
Rating:
5.0

Very helpful and friendly staff Thanks

MICHEL Z. 
Rating:
4.0

Customer did not leave a comment.

Gilbert G. 
Rating:
1.0

The service is very slow. The employees do not seem to be trained on how to use your system

Luis Enrique C. 
Rating:
5.0

Customer did not leave a comment.

Denis M. 
Rating:
3.0

To improve the service at the counter. I had to wait 1hour 15 minutes to pick up a trailer which I had reserved. When I came back nobody was available to receive it.

charles P. 
Rating:
1.0

pas assez d employée pour servir les clients les employer se font envoyer chier sa la crier fort à mon retour vers 17h30 17h40 j ai pas vraiment aimer mon expérience il devrait avoir des employer pour traiter les retours et les départs car les clients doivent faire la file d attente 2 fois se qui donne une très mauvaise expérience je crois que la prochaine location ne se fera pas avec uhaul même si le prix est plus élevée car je n aime vraiment plus la qualité du services reçu à chaque fois que je fais une visite votre compagnie uhaul est rendu trop gros à travers l Amérique c est dommage j aimerais mieux avoir payer 50-75 $ de plus et avoir reçu un services 4 étoiles au lieu d avoir payer moin cher et avoir une note de 27% de pas avoir attendu pour me faire servir lors.de la possession du camion même du faire la fils d attente si j avais déjà une réservation à quoi sert t il de remplir le formulaire avant de partir si on doit tous recommencer le blabla avant de partir le seul bon points c est que le camion étais propres Jean François alix 22-5300 bachand st Hubert qc j3y8y9 514 358 2403 disponible pour en discuté avec vous merci

Jean-Francois A. 
Rating:
5.0

I suggest that you hire more staff for there was long line of customers waiting to process the truck rental.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

MAXIME L. 
Rating:
3.0

Customer did not leave a comment.

CECILIENLOUIS RA D. 
Rating:
5.0

Customer did not leave a comment.

ELLIS H. 
Rating:
4.0

Parking not avalable on site for customer véhicle.

MARTIN V. 
Rating:
5.0

Customer did not leave a comment.

MARC P. 
Rating:
1.0

Waiting less than one hour would be nice...

MARTIN G. 
Rating:
5.0

Customer did not leave a comment.

FREDERIC R. 
Rating:
1.0

This entire experience was disastrous. I originally made a reservation at 11:00 on sunday for Uhaul Notre-Dame (which is where I originally called since I live 5 minutes from there). But Ô glorious surprise, my reservation was transferred to another Uhaul, off the island of Montreal. Literally lost an hour and a half, paid a cab, only to be told “yeah, they didn't have enough vans, so we moved you to this store instead”. Phenomenal! I spent the rest of the day scrambling to make up for wasted time. Simply unacceptable service from A to Z, which is a shame because I've enjoyed your servive before. I mean technically, you have one job: take reservations for your fleet of vans and trucks. And you simply couldn't do that right. What a joke.

KEVIN T. 
Rating:
5.0

Customer did not leave a comment.

MELANIE J. 
Rating:
1.0

Customer did not leave a comment.

Maxime D. 
Rating:
5.0

Customer did not leave a comment.

Marek B. 
Rating:
2.0

Customer did not leave a comment.

margaret p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

abdellaziz a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trudy B.  |  First Impressions 
Rating:
1.0

Pire expérience ... Toutes mes boîtes ont été rongées par des souris (ou un autre rongeurs que je ne connaîs pas !?! ) , toutes mes boîtes ont des excrément de ces bestioles. Mon divan blanc en plume d'oie doit être jeter. On ne parle pas du service INTERMINABLE, attendre plus d'une heure en ligne pour du service... Et de plus, j'ai vidé mon local deux jours après le début du mois à payer et u-haul ne rembourse pas au les journées non-utilisées, entre vous et moi, c'est du vol ! Vous devriez faire quelque chose pour améliorer la situation car juste en ligne d'attente TOUS les gens étaient dépassés par le service médiocre. Je ne recommanderai plus jamais u-haul. < Marie-Ève

Marie-Eve C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelique T.  |  Overall Experience 
Rating:
5.0

Always be the best

antonio francis s.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Caroline L.  |  First Impressions 
Rating:
5.0

Très bien merci

Lucie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audrey L.  |  First Impressions 
Rating:
3.0

Service was good and courteous but very slow.

camille t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

khurrum m.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

saraclaude q.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jordan T.  |  Overall Experience 
Rating:
2.0

Clerk could not fine my payment for the month of January. He told me I still owed payment for January for which I have the payment conformation. I emptied the locker on Jan 31 but askedme to pay Feb

Pierre G.  |  Overall Experience 
Rating:
1.0

Aucunement satisfaite Je suis soulagé davoir quitté

johanne D.  |  Overall Experience 
Rating:
4.0

tout était parfait lieu propre éclairé et bien chauffe et le personnel ok merci

michel g.  |  Overall Experience 
Rating:
3.0

Staff was nice, but for the price i paid, it was very hard to acces the locker, day or night

Jonathan T.  |  Overall Experience 
Rating:
5.0

la jeune fille a pris le temps de bien m’expliquer les différents grandeurs de storage et les options et les date et moyen de payer à distance

marie helene b.  |  Overall Experience 
Rating:
2.0

We didn’t feel that our boxes and furniture would be secure. So we canceled the contract.

Marie-Élaine D.  |  Overall Experience 
Rating:
4.0

The girl who answered me was very helpful.She knew her work perfectly.She was fast and I was very satisfied with her service.

diane d.  |  First Impressions 
Rating:
5.0

tres bien tres satisfait bon personnele courtoit polie et bon service à la clientele

jean-guy l.  |  First Impressions 
Rating:
1.0

Le terrain est tres mal gérer les camion bloc l axcès aux entrepôt ....j ai même brisé ma voiture je suis vraiment décu ....et ce n est pas à cause fes employé ..manque de personnel

jacques b.  |  Overall Experience 
Rating:
3.0

Access to the storage is often blocked by parked trucks and in the winter he area is unsafe because of the lack of salt being used to de-ice the areas leading to the storage area.

GEORGE WINSTON G.  |  Overall Experience 
Rating:
5.0

Great team at st hubert storage store. Friendly people and very helpfull, thank you again !

Marc-Andre L.  |  First Impressions 
Rating:
5.0

Bonne endroit propre et très sécuritaire

MICHEL D.  |  Overall Experience 
Rating:
3.0

They didn't known that I had had nothing in the storage area.

SEMEDE SAMSON K.  |  Overall Experience 
Rating:
5.0

Very accommodating...resolved problem with no fuss! Great service!

William C.  |  First Impressions 
Rating:
5.0

En francais s.v.p. merci

FRANCOIS T.  |  Overall Experience 
Rating:
4.0

Nope

Frederick L.  |  Overall Experience 
Rating:
4.0

I adore U-Haul and i use U-Haul for all déménagement

Marie fee c.  |  Overall Experience 
No reviews have been submitted for this location.

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