Customer Reviews for U-Haul de Saint-Hubert - déménagement et entreposage

8,486 reviews

2771 rue Mance   Saint-Hubert, QC J4T2H8
(& Taschereau Blvd)

(450) 465-6702

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(450) 465-6702

2771 rue Mance
Saint-Hubert, QC J4T2H8
(& Taschereau Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Très bon service à recommander

MOHAMED O. 
Rating:
5.0

Customer did not leave a comment.

maxime A. 
Rating:
4.0

Customer did not leave a comment.

PIERRE G. 
Rating:
1.0

Poor service and thief

FIRMIN B. 
Rating:
1.0

Très difficile d'avoir accès au véhicule. J'avais réservé des couvertures, je les ai payée mais jamais reçue et EN PLUS on m'a refusé le remboursement. Les employés sur place ne veulent pas aider et préfère regarder leurs cellulaires que répondre à nos questions .

Luis-Manuel V. 
Rating:
5.0

Nothing.

GILLES B. 
Rating:
3.0

Customer did not leave a comment.

GAELLE STEPHANI G. 
Rating:
5.0

Le préposé qui a installé le dolly est très compétent et minutieux, devrait faire la formation chez Uhall

MICHEL B. 
Rating:
1.0

I reserved my 4'*8' trailer online for Sunday, Oct. 17th at 10am, I had to wait almost 2 hours before getting it as there was a long lineup and only 2 clerks at the cash register. Also, they did not have any 4'*8' closed trailers left so I had to take a 5'*8' trailer instead so I had to pay extra for it. I was not impressed with the long wait time of 1h45. There should have been 1 line for online reservations and another one for walk-up reservations, as to make it a lot quicker. I hope this will be rectified in the future.

PAOLO P. 
Rating:
3.0

I arrived at my pick-up time of 10 am. There was a substantial line with 2 receptions open. It took me 20 minutes to get to the reception. While waiting, I noticed that one of the two customer service reps had finished with his client and was not engaged in any other work but was not taking any more clients. Finally another reception opened up. The customer representative was quite unpleasant. It was evident that he did not want to be there. He was uncommunicative to the point of being rude. Once my online reservation was confirmed, I proceeded to the exterior to pck up the truck. I was greeted with the same negative attitude by the attendant. I had booked the truck for 6 hours and returned it after 4. I thought that perhaps it was just a rough start to the day and perhaps the mood would have improved by the afternoon. This was not the case as the employee who received the truck and checked was equally unpleasant. This was my first time with U Haul, my other truck rental experiences with other suppliers have been positive. I have to say I found dealing with this branch, disagreeable.

JERRY J. 
Rating:
1.0

I had reserved a trailer online. When I went to pick it up, after 2 hours of waiting, they gave me a trailer with broken brick light. They said we have no time to repair. If you want go with this if no we cancel your reservation. They have other trailer available but they refused to change the reservation just because of extra office work. I'm really this appointed.

ALI L. 
Rating:
2.0

Employee likes to chitchat, not friendly, they are mostly rude and incompetent. Truck was dirty thank god I brought lysol.

DAYVANANT M. 
Rating:
3.0

I rented a heavy equipment trolly with a truck. When ready to start loading the truck we realized there is no ramp. We couldn't do the move. Rented for nothing. I can't believe the correlation was not done by the employees. I guess we should have looked also but I think it is U-Hauls responsibility

JINNY LISSETH A. 
Rating:
1.0

Attente de 1h20 avant d'avoir le véhicule réservé. Manque de fluidité dans le service. Les employés sont mêlés et courent comme des poules pas de tête. Jai pris une photo des gages à essence au debut du trajet. Il ont noté à la moitié mais n'était pas du tout à la moitié. On m'a ajouté des frais alors que j'ai remis l'essence consommé dans le véhicule ( jai une facture d'essence) Disons que 55$ d,essence pour 30km. C'est un peu exagéré….

FREDERIC D. 
Rating:
5.0

Customer did not leave a comment.

Marc-Andre G. 
Rating:
1.0

Customer service is a reel crap. It took 1:30 to get the truck even with a reservation. The guy at the counter (Jamal out something like that) Treated me like crap, yelled at me and bullshitted me with the wrong price. When I told him, he yelled at me and followed me in the parking insulting me. I will call tomorrow to make a complain. This was the last time even I rent something there. I prefer paying more and/or going farther than return there.

PATRICE L. 
Rating:
3.0

I had reserved a truck for 9:30 am October 17. I arrived at 9:25 and waited an hour in line before speaking to the person at the desk. I had hired a man to help me move a couch. I received the truck at approximately 10:45 am. It was so long to get the truck that I will not rent again. The person I hired to help had another job that he arrived to late because I was unable to get the truck at the time I reserved it for. It ruined everyones day.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

Vincent L. 
Rating:
5.0

Customer did not leave a comment.

STEPHANE G. 
Rating:
4.0

Customer did not leave a comment.

TRACY MARTIN S. 
Rating:
4.0

Customer did not leave a comment.

CLAUDE S. 
Rating:
1.0

We were charged the fuel but we brought back the truck with the same level. We have a picture to prove it.

PAUL D. 
Rating:
4.0

Good service but slow to get served... but rest was ok.

MARC B. 
Rating:
5.0

merci

JEAN-FRANCOIS C. 
Rating:
1.0

No words enough

ABDELRAHMAN H. 
Rating:
4.0

I tried to use the app as the location was busy but the app was unable to accept any oicture I tried to submit. Since there were only two clerks at the front desk, it was pretty frustrating. Had thesame issue with pictures when trying to return the truck. As for the truck the truck's condition, the radio display was busted making it difficult to change channels.

GAETAN B. 
Rating:
2.0

Friendlier service would be great.

NICOLAS M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Bien été!

FRANCIS M. 
Rating:
5.0

Customer did not leave a comment.

HASSANE M. 
Rating:
1.0

First give a good training to some staff over there ,to understand how to communicate and treat customer .

MOHAMMED B. 
Rating:
5.0

Customer did not leave a comment.

STEPHANE M. 
Rating:
5.0

Customer did not leave a comment.

REGENT V. 
Rating:
5.0

Customer did not leave a comment.

Veaceslav H. 
Rating:
3.0

Could have more staff at the counter during opening.

I-HUANG T. 
Rating:
2.0

1 je suis francophone et je trouve déplorable de devoir répondre à votre sondage en anglais 2 j'ai tenté de contacter la succursale et j'ai été en attente pendant 55 minutes sans avoir de réponse 3 malgré ma réservation nous avons eu tpute les difficultés du monde à obtenir un camion c'est pitoyable comme services

STEPHANE A. 
Rating:
5.0

Vous êtes du bon monde je recommande uhaul à tout le monde

CATHERINE A. 
Rating:
2.0

People that work there not wear mask adequately for Covid. Service is very long like 1 hours to get my truck and 1 hours to get it back. Not a friendly service it's like sleepy service with no indication.

MARC-OLIVIER T. 
Rating:
3.0

Malgré la réservation déjà faite, compléter le contrat est très long. Le système de fonctionnement serait à améliorer.

MARIE-HELENE P. 
Rating:
3.0

The customer service I have experienced was absolutely bad. Waiting time was very long, the representatives knowledge and behavior were 1 ou of ten… not fun at all! Hopefully the truck was there and was cleaned!

OLIVIER H. 
Rating:
5.0

Customer did not leave a comment.

Sharon E. 
Rating:
1.0

Pas de stationnement, et on doit se faire reconduire.

Richard L. 
Rating:
5.0

tout était parfait

MICHEL T. 
Rating:
4.0

Customer did not leave a comment.

SYLVAIN P. 
Rating:
4.0

It was just complicated with the application mobile to answer the last question at my return truck and it didnt write right things and putt ok to finish so i just put it back the keys

Julie D. 
Rating:
1.0

First, you website crashed when I tried to do an online reservation, so I call to do it. They complete the reservation on phone and confirm me that I can bring back the trailer to another location with the application. When I arrived at uhaul St-Hubert, It took an hour in line to have service and have my trailer, also they inform me that It will cost more than 40$ to bring back the trailer to Brossard, on the phone they just told me that I can bring back wherever I want. It was an important information. One hour to have my trailer on a 8 hours location, it makes a big difference. An employee told me that it was this situation all the time.... At least, when I bring back the trailer I used your application and it didn't work, the photo didn't upload and I cannot complete the return. We tried it on two different cell phone and it was the same problem. I need to call your company again for the return. not so easy with your service...

STEPHANIE L. 
Rating:
5.0

Customer did not leave a comment.

PETER JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN S. 
Rating:
5.0

Everything was great.

TOMA ADRIAN B. 
Rating:
3.0

La prise de possession (enregistrement) super bien été, un peu long mais correcte. Le camion en sois ….pas propre du tout: déchets à l'intérieur de la cabine, plein de poils d'animaux sur le banc passager;-( Pour le véhicule.....besoin d'entretient,lors du freinage tout le volant vibre et bruit aux niveau de roue avant. Petit ajustement à faire sur ce coté.

JOSEE C. 
Rating:
2.0

Service is slow. The staff uses profanity between them. They were yelling at each other and complaining. Super unprofessional. One guy was swearing and yelling because someone broke his hammer.

YAELBURTON S. 
Rating:
5.0

nothing more to say,very satisfied.

SYLVAIN F. 
Rating:
4.0

Customer did not leave a comment.

claude P. 
Rating:
4.0

Aside from the app not working to pick up the truck, everything went smoothly.

J RYSZARD S. 
Rating:
5.0

Sauf que l'on a pris deux fois le montant de location sur ma carte de crédit et je dois retourner chez U Haul pour rectifier

KRISTOPHER L. 
Rating:
5.0

Really friendly and competent agent who handled my reservation and questions.

ROBIN L. 
Rating:
5.0

Customer did not leave a comment.

Entraide S. 
Rating:
5.0

Parking for our car will be appreciate. Great service

Sylvain C. 
Rating:
1.0

If took over one hour to get the trailer there no one to the service in the tard

ANACLETO C. 
Rating:
5.0

Customer did not leave a comment.

ABDALBASET RASHE G. 
Rating:
5.0

Customer did not leave a comment.

LEONARD VIOREL B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

MARC B. 
Rating:
5.0

Customer did not leave a comment.

yash S. 
Rating:
5.0

Customer did not leave a comment.

HABIB J. 
Rating:
5.0

Aucune espace de stationnement disponible pour la clientèle cela cause une héritation..

JACQUES B. 
Rating:
1.0

Vous nous avez illégalement chargé 2 périodes de location alors que lorsque nous avons modifié l'heure de retour, jamais nous n'avons eu l'information que nous serions chargé pour une seconde période. Nous n'avons jamais consenti à ces frais et, avoir su, nous aurions pas prolongé la location. Très insatisfaite.

Miriam Léa L. 
Rating:
5.0

Thanks les gars de st-hubert

MAXIME G. 
Rating:
5.0

Customer did not leave a comment.

Pierre B. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL S. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

I did the reservation by internet… a bit heavy ans I was supposes to do thé Check in electronic way… not too Easy… fortunatly someone inside was kind to help me with the check in

ALAIN B. 
Rating:
5.0

Excellent service , employé courtois , grande amélioration pour le temps d'attente pour se faire servir

LUCIEN M. 
Rating:
5.0

Customer did not leave a comment.

MICHEL D. 
Rating:
5.0

Customer did not leave a comment.

MICHEL G. 
Rating:
2.0

Customer did not leave a comment.

ALEXANDRE R. 
Rating:
5.0

Customer did not leave a comment.

JEAN MAURICE L. 
Rating:
5.0

C est très bien

JEAN GUY D. 
Rating:
5.0

Customer did not leave a comment.

Gilles M. 
Rating:
2.0

Have the vehicle clean at pick-up. Lost 1 hour , before took the 3rd van

MIHAIL OCTAVIAN T. 
Rating:
1.0

First of all, Compared to other store places you guys over charge. Second, my credit card expired and i received a new one and it slipped my mind me calling you guys to update. So since your people took down my phone number wrong, I never received any calls regarding my payments. No emails until the final one saying my stuff was gonna be auctioned. Nearly lost all my stuff and then had to pay months worth of late fees. Not Impressed. Will never use your storage nor ever recommend it to anyone. Good day.

shane b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GAETAN S. 
Rating:
5.0

Hope the staff can explain the controls of the rented vehicle for 1st-time users as well as the instructions to return and whether gas will be refunded in advance.

RONG Z. 
Rating:
4.0

Customer did not leave a comment.

Kalo A. 
Rating:
5.0

Good services, smilling I love the video I saw about the transport of car. There was some tips for low profil car that hélp me a lot. Allô tip on security and double Check

SYLVAIN L. 
Rating:
5.0

I have rented a truck, but after receiving at home and check it, I saw that there is no ramp into truck. This was a bad situation for me. Please advise your employees to check everything is OK. and then they rent the car/truck.

Aziz A. 
Rating:
4.0

Although I checked in online, I still had to wait in line 30-mins along with everyone else to get the contract processed, and there's no where to park. The return was much better, similar to a car rental - the employee on the lot handled it from his mobile phone.

Michael S. 
Rating:
3.0

Lots of wasted time. Impossible to park the car at your facilities and obliged to call a friend to take my car away. No information about this huge inconvenient on your web site. I actually don t recommend U-haul st Hubert.

OLIVIER F. 
Rating:
5.0

Customer did not leave a comment.

prosper R. 
Rating:
4.0

I got overcharged for the fuel because the person on the spot said the tank was 7/8 and I selected the same when I brought the truck. Apparently it was 15/16 and I got charged 15$ for not knowing there was an extra line

Cristian A B. 
Rating:
5.0

Merci pour le très bon service à la location et au retour.

Gisele D. 
Rating:
5.0

Bonjour tout est bien chez vous, sauf que vous avez pas de parkings pour le clients merci

JULES MUSUA LWEN K. 
Rating:
2.0

Very rude boss at St-Hubert, QC, u-haul dealer. Employee did his best to help me and did his job very very professionnaly, but the boss was constantly yelling at him for no reason. The lady who runs this place give a bad reputation to U-Haul.

FRANCIS M. 
Rating:
5.0

Customer did not leave a comment.

Lyne E. 
Rating:
4.0

While the location did everything right, I found the return process annoying. From wasting time having to chance my mobile settings for location, to loading pictures and having difficulties finding an available spot to leave the trailer, I felt more like a uhaul employee than a customer. Finally, we were not able to use the trailer. It is 6*12 alright, but the ramp door was too narrow.

Bruno D. 
Rating:
4.0

Try to not move the appointments

Mauricio M. 
Rating:
4.0

Impeccable service and exemplary courtesy by the staff at the indoor counter but there was a clear shortage of staff outside to deliver the equipment. Still, the one employee outside was very courteous and helpful. You NEED to add staff outside.

Michel T. 
Rating:
4.0

Customer did not leave a comment.

Miriam Léa L. 
Rating:
5.0

Usual friendly outstanding service. Thanks.

TARRY S. 
Rating:
3.0

ON LINE RESERVATION ONCE COMPLETED COULD NOT PROCESS SO TIME LOST AT PICKUP TIME TO DO ALL OVER AGAIN. TOO MANY CLIENTS AT THE SAME TIME AT COUNTERS THOUGH HAVING A SPECIFIC PICKUP HOUR.. VERY VERY SLOW PROCESS WITH CLIENTS EITHER HAVING FORGOTTEN THEIR CREDIT CARD OR THEIR LICENCES.

Pierre Denis J. 
Rating:
5.0

Customer did not leave a comment.

JEAN CLAUDE H. 
Rating:
2.0

The storage unit had holes in the roof and leaked water over all of my belongings for 18 months. When I opened the door everything was covered in black mold. Most of my furniture was priceless antiques, well over 150 years old. I was crushed, I had to get rid of my clothes, linens, furniture, anything that wasn't ceramic or stainless was destroyed completely. Dont ever store your precious belongings at a U-Haul.

Jennifer L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cristobal L.  |  Overall Experience 
Rating:
3.0

Mon contrat est terminé depuis juillet et a chaque mois je dois demander un remboursement J’ai perdu au moins 6 hrs téléphone ou me rendre sur place toujours le même problème

Carl L.  |  Overall Experience 
Rating:
3.0

No elevators to bring things to the upper floors

Cristobal L.  |  First Impressions 
Rating:
2.0

J'ai coché oui pour la recommandation à un ami car mes affaires étaient en sécurité mais je lui dirai quand même les points faibles de ce U-haul et il fera son choix car j'ai dû appeler tellement de fois et envoyer un courriel de ma boite de messagerie u-haul mais je n'ai pas eu de reponses. J'ai dû insister au niveau de la centeale pour avoir une reponse.

Bake Nadiath T.  |  Overall Experience 
Rating:
1.0

Toutes mes choses étaient couvertes d'urine et de crottes de souris. Quand j'ai ouverts mes boîtes, il y avaient des crottes de souris en dedans. Les souris ont mangé mes meubles, chier partout dans les boîtes. Le pire c'est que lorsque j'ai trié mes choses en jetant 1/3 de mes possessions chéris dans la poubelle, et j'ai déménagé ce que j'ai gardé dans mon appartement, il y avait des souris vivant dans mes boîtes!! Donc je suis enragée et traumatisée par rapport à cela et je ne recommenderais JAMAIS cette service. ====================================================== All my things are covered in rat droppings. The rats ate through my furniture and boxes, leaving poop all through my things. I sorted through my stuff to throw out 1/3 the ruined things and most damaged stuff. When I moved my stuff out of the storage into my apartment, their were live rats inside a box!!! Do NOT rent storage in this disgusting facility.

Cecelia N.  |  Overall Experience 
Rating:
5.0

Merci

DENIS G.  |  Overall Experience 
Rating:
1.0

Nous avons payé durent plus 1 an je recevait des lettres de non paiements et en plus quand nous sommes venus vider le locker il avait mis un cadenas spécial pour non paiement et comme réponse nous avons eu désolé pour notre erreur de plus nous étions avec nos amis pour le déménagement et la réception était fermée

Manon B.  |  Overall Experience 
Rating:
1.0

Agente désagréable au comptoir Jette son téléphone car demande de l’aide à cause du line-up qui la dépasse J’ai été chargée deux fois pour l’entrepôt Ma facture pour la camionnette diffère de ce qui a été chargé sur ma carte

Linda M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

margaret p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

abdellaziz a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trudy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audrey L.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

saraclaude q.  |  First Impressions 
No reviews have been submitted for this location.

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