Customer Reviews for U-Haul de Saint-Michel - déménagement et entreposage

73 reviews

3637 Boul Cremazie E   Montreal, QC H1Z2J4

(514) 667-5706

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(514) 667-5706

3637 Boul Cremazie E
Montreal, QC H1Z2J4

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Antoine S.  |  First Impressions 
Rating:
5.0

Shaena is the most amazing customer service representative. She is the kindest soul. She has some an amazing approach with the customers. She is friendly but at the same time super professional. She gets the job done and makes it easy for the costumer. She made us feel comfortable. She took care of everything for us, we had no issues thanks to her. And honestly I would refer every single friend I have to this location thanks to her and her extraordinary service. We need more people like her. Thank you again for your incredible and genuine service Shaena. You are so human. Thinat and Cindy.

Thinat A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erick G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NTENDA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

Jesse H. 
Rating:
4.0

Je déplore cependant que vous utilisiez systématiquement l'anglais dans vos échanges. Nous sommes dans un territoire majoritairement francophone. De plus votre site internet pour des réservations en ligne ne fonctionne pas. Par téléphone, tout est rapide et efficace.

SANDRINE B. 
Rating:
5.0

Super service client de la part de Anna

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

Madison B. 
Rating:
5.0

Friendly staff!!

FARID A. 
Rating:
5.0

Les deux filles à la réception m'ont vraiment aidé pour mon déménagement et elles ont fait plus que ce à quoi je m'attendais

Francis E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolanne D.  |  First Impressions 
Rating:
4.0

I havent received my bill adjusted and I did not appreciate it, espacially that it is less expensive than expected.

Marie Claude L. 
Rating:
5.0

In the reservation application, add AM/PM when selecting time to pick vehicles. Lost my reservation because it was at 10pm instead of 10am.

Denis L. 
Rating:
4.0

Customer did not leave a comment.

Amadou T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis T. 
Rating:
5.0

Customer did not leave a comment.

Nicola M.  |  Overall Experience 
Rating:
4.0

Lors de la réservation vous avez exigé de faire l’achat de cadenas UHaul sous prétexte que c’était requis pour les assurances. Après coup nous apprenons que nos effets ne sont pas couverts contre le vol et que c’est à nous que reviens la responsabilité de s’assurer contre le vol? Alors, pourquoi exiger d’acheter votre cadenas???

Alain B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sylvain b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sebastien R.  |  Overall Experience 
Rating:
5.0

surtout l'accueil de votre gérante Mme S. Napoléon, toujours aimable et polie malgré nos questions et est monté avec nous nous faire visiter les étages et les différente possibilités beaucoup de d'accès disponibles le stationnement au sous sol , le monte charge , merci encore

LISE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daphany n.  |  First Impressions 
Rating:
3.0

i reserved a pick up and whan i arrived a the site my reservation has beem cancelled , nobody have been able to tell me why or by who...

FRANCOIS B. 
Rating:
5.0

Customer did not leave a comment.

Pascal G. 
Rating:
5.0

CEPENDANT: Nous avions notre réservation 'en premier' au 6005 Boul Métropolitain. Ils étaient FERMÉ. Retard de 1.30 hre. Sans excuse... Catastrophique qui a eu un impact MAJEUR et un retard sur notre plan de la journée. Excessivement déçu!!! Une chance que TOUT le personnelles de la succursale de ST-Michel étaient au dessus de nos attentes et on récupéré le tout.....

Chantal C. 
Rating:
5.0

Customer did not leave a comment.

Melissa L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicola M.  |  First Impressions 
Rating:
1.0

Pas de service Pas possible de laisser un camion Heures d'accès trop restreintes

BRUNO M.  |  First Impressions 
Rating:
5.0

Thank you☺️

Jean B. 
Rating:
4.0

Customer did not leave a comment.

RADOUAN O. 
Rating:
5.0

Excellent service

serge m.  |  First Impressions 
Rating:
5.0

The lady who registered me was amazing. Thank you

nathalie T. 
Rating:
4.0

Customer did not leave a comment.

Eusebio M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marie-Ange C.  |  First Impressions 
Rating:
5.0

The manager Shayna is an impeccable employee. Very polite, funny and professional. Thank you Shayna!

Sebastien genevi F. 
Rating:
5.0

Very polite and kind staff at the location. I will suggest this location to others for sure.

Mert H. 
Rating:
4.0

I was rushed to bring the truck back around 4:30pm when the rental location was closing at 5pm. The staff was very friendly and helpful.

Jona A. 
Rating:
5.0

Thanks a lot!

Yeison Oswaldo A. 
Rating:
4.0

Customer did not leave a comment.

ROMAIN G. 
Rating:
5.0

Customer did not leave a comment.

LUC A. 
Rating:
5.0

Thank to Shana and Lucie that were incredible!! Super service very human!

Maxime B. 
Rating:
3.0

I reserved a van for a 24/7 service where I could drop of the key after the service counter would be closed. But when I arrived at the u-haul store on cremazie est in Montreal. The service wasn't in place yet so I had to park the van in my street and had to give back the van and the keys for the opening of the store which is 7h30 am. The website says that this succursale offers 24/7 key drop off and van parking but the service is not offered yet and you have to give back the keys before the counter close up. The van wasn't dirty but wasn't clean either there was crumbles of food in cup holders for exemple. Overall I had an ok experience. I will rent back with u-haul because I always had a good service before but not with u-haul st Michel.

LIOR Z. 
Rating:
4.0

Make it more obvious where the vehicles are. Online « no-contact » rental is very clunky with too many hoops to jump through.

SEBASTIEN D. 
Rating:
4.0

Customer did not leave a comment.

MOHAMED KHALIL G. 
Rating:
5.0

Customer did not leave a comment.

Catherine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent P. 
Rating:
5.0

Customer did not leave a comment.

JEAN D. 
Rating:
5.0

The main reason why I would recommend this location is the customer service they have there. The person you find greets you with a smile and is really informative, gives you details of everything, and explains in detail what you are paying for and what are the consequences of your decisions, all of this while keeping the conversation fresh, entertaining, and hilarious. I would recommend this branch to everyone.

Yunier Rene V. 
Rating:
4.0

Efficace, courtois, avec tout l'équipement livré tel que demandé. Je suis bien satisfait.

BRIAN S. 
Rating:
2.0

Demander une heure de remise de véhicule lorsque le véhicule peut être remis à la fermeture sans frais supplémentaire étant donné que la facturation est au kilomètre m'apparaît un arnaque. Client régulier de U-Haul, derniere fois que je vais sur Cremazie.

François D. 
Rating:
5.0

Customer did not leave a comment.

Irena F. 
Rating:
5.0

Customer did not leave a comment.

Presleine J. 
Rating:
3.0

Many steps to go through via the mobile. Too many pictures to take.

michael G. 
Rating:
5.0

Anna (Cremazie St-Michel) made our experience exceptional. We have rarely seen such a superior customer service.

Catherine M.  |  First Impressions 
Rating:
1.0

Overcharged over promised always a surprise and I'm fet up

NIKKO V. 
Rating:
5.0

Customer did not leave a comment.

Jean-Sébastien S. 
Rating:
5.0

Customer did not leave a comment.

ERIC K. 
Rating:
1.0

Customer did not leave a comment.

BONY BENJAMIN P T. 
Rating:
4.0

The truck was clean at the looks but smelled like there was a dead cow in the cab for the last 3 months. It was awfull.

SIMON T. 
Rating:
5.0

The service wow

TOUHAMI Z. 
Rating:
5.0

Great staff, very friendly and overall great experience

MATTHEW STEPHEN D. 
Rating:
5.0

I am afraid that you deliver over our expectations ... I hope you are still profitable because I am impressed by everything you provided to me

CLAUDE T. 
Rating:
5.0

Customer did not leave a comment.

Diego D. 
Rating:
4.0

Le seul point négatif est Lors du retour, on m'a demandé de déposer la clé dans une boîte orange alors qu'il n'y en avait pas. Donc j'ai perdu beaucoup de temps à trouver une solution en plus que la succursale était fermé. Sinon tout c'est bien passé.

Guy-Mitchell M. 
Rating:
5.0

J'ai bien aimé la conduite du véhicule de type pickup et le service reçu.

jacques F. 
Rating:
5.0

All good at uhaul

ANDRE F. 
Rating:
5.0

All good

ANDRE F. 
Rating:
5.0

All good thank you

ANDRE F. 
Rating:
5.0

André is the main man! Top knotch guy.

Panagiotis K. 
Rating:
3.0

Exterior of the vehicle was very dirty. Difficult to see in the side mirrors because of dirt on windows. I reported the dirty issue upon my return using the express check-out and was charged $25. Really???

Jean S. 
Rating:
4.0

En français S.V.P. !! Vous êtes au Québec alors ...

Gilles F. 
Rating:
5.0

Customer did not leave a comment.

ISABELLA C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN L. 
No reviews have been submitted for this location.

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