Customer Reviews for U-Haul Mobility & Storage at Eagles Landing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Mobility & Storage at Eagles Landing

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TANQUERIA C. | Overall Experience |
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Great staff super professional and friendly clean storage

Scott L.
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8 was to be credited 15 dollars off since my online quote went from 39 dollars to 189! Even when I dropped it off the said 159 but uhaul still took all my money

Stanley L.
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Customer did not leave a comment.

LaRiesha S B.
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The customer service at this location was excellent. From the ease of picking up the equipment to the staff, everything was perfect. Staff members were very knowledgeable and friendly! I would definitely recommend them. They deserve 10 stars!

Larome G.
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Customer did not leave a comment.

Jeffry L.
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Customer did not leave a comment.

Sterling W. | First Impressions |
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Great experience. The lady working up front was very kind and professional.

Randy M. | First Impressions |
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Customer did not leave a comment.

DEBRA S.
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I was the only customer in the storm and 4 people working. I waited 15 minutes to get a piece of junk truck and had to get someone to assist me with keys. Unprofessional bunch of people

Demetra H. | First Impressions |
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n/a

DEMETRIA N. | First Impressions |
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Dan is always courtesy.

Akeema S R. | Overall Experience |
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Customer did not leave a comment.

JESSE G.
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Customer did not leave a comment.

SANDRA B.
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Customer did not leave a comment.

WILLIAM C.
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Best Service ever.

Jeanette J.
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Customer did not leave a comment.

LaRay B.
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nothing.

BRIAN E.
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This staff at this location is very pleasant. Every time we are in need of this type of equipment, we come straight to this location because we know we will received AWESOME SERVICE.

David F.
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Customer did not leave a comment.

Timothy P.
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Customer did not leave a comment.

Yolanda M.
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Customer did not leave a comment.

GREGORY D.
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I would not recommend using them they shipped my container to the wrong location and they made me pay the $375 to get it to the right location and I still haven't got my money back for that so my recommendation do not use them

NIGEL S.
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Customer did not leave a comment.

ALEXANDRIA M.
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Customer did not leave a comment.

Sadie F.
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The truck was making weird noises

Wayne E.
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Customer did not leave a comment.

JAMES G.
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100% best location in all of uHaul

eric W.
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Customer did not leave a comment.

Angela S. | First Impressions |
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This facility and management is excellent.

Richard T. | Overall Experience |
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Customer did not leave a comment.

Kenneth H.
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The lady working when I picked up my truck seemed more interested in talking about non work with a customer while 4 of us stood in line. A young man came up to the counter and quickly took care of me.

KEVIN N.
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NOTHING. DAN IS THE MOTHER LOVING MAN.GOOD DAY.

LATRICIA J.
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Customer did not leave a comment.

DEMETRIA N.
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Customer did not leave a comment.

Dorice B. | Overall Experience |
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Customer did not leave a comment.

Brett M.
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Make sure the truck has functional mirrors. Make sur there is a key to the lock on the rollup door. make sure that there are blankets and a hand truck in the truck. There was a bag but no blankets. There was a mount but no hand truck. The truck was dirty. The truck had a plastic Walmart bag covering a hole in the cargo box overhang above the cab and visible to the outside. This was the worst experience I have ever had at this Uhaul location and I have used them at least three times.

Josephine C.
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Customer did not leave a comment.

Lyn P.
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Customer did not leave a comment.

STEPHEN A.
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The drop-off went smoothly. Staff was friendly and efficient.

Andrea D.
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Bekki was super friendly and I loved the way she continued to take care of me rather than make me wait to assist another U-Haul representative that called from another location while she was already helping me. She is really dedicated to ensuring the customer in front of her is her top priority. She has a super bubbly personality.

Lakesha C.
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Customer did not leave a comment.

RAY P.
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Customer did not leave a comment.

ANDREW H.
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The customer agent was overworked because she was by herself after 5 PM Inside at the counter,on a Friday but she handled herself very professionally In stressful situations and I was impressed

WILLIE T.
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Customer did not leave a comment.

Varonica L.
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Customer did not leave a comment.

Duane M.
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Customer did not leave a comment.

LEFONZA S.
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Customer did not leave a comment.

KARLOS G.
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Customer did not leave a comment.

Byron H.
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There was an issue on return with the location on one of our phones. Since our other phone worked, it's an issue with a specific device. However, it would've been frustrating and inconvenient if our other phone didn't work with the location for the drop off. An improvement is to allow an alternate after-hours drop off if the location issue occurs. Perhaps a different code everday for after-hours that should be entered. It should be used just as a backup precaution.

SULAIMON S.
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I was charged for cleaning o.Just saw my receipt when i was initially given a wrong gas and mileage reading on my contract. I will be calling the office .This is very unusual of the center

Keith T.
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Had a problem with check-in. Returned the rental same day that it was rented. I checked in with the tech on site that was servicing vehicles. The tech indicated I'm all checked in and a receipt would be emailed to me. Checked for receipt next day and I did not receive a receipt, checked my U-Haul account and noticed that the rented unit was still not checked in. I had to go to the location to resolve the bill and overcharge to my credit card.

MICHAEL H.
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Customer did not leave a comment.

Deontra H. | Overall Experience |
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Customer did not leave a comment.

OCTAVIA B.
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But once I got to my destination the truck wouldn't start back up I had to sit for 20minutes and waste time and then no one would answer the phone when I tried to call to report it

ANGEL Q.
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Awesome working personnel

Hassiba B. | Overall Experience |
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I was extremely satisfied with the facility.

Chandra D.
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Can not talk to this location when you call their direct number. You get a customer service call center. Sometimes you need to talk directly to them.

REGINALD B.
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Customer did not leave a comment.

jerry K.
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Love the rental with phone. So convenient.

Micheal E.
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Customer did not leave a comment.

DERRICK M.
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There's really no problem

DERRICK M. | First Impressions |
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anything less and I wouldn't be here

VIRGINIA C.
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Customer did not leave a comment.

JOVON C.
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Dishonest business practices

Bryan R.
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Staff was friendly and helpful

Leon B.
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Customer did not leave a comment.

lindell M.
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Scam me out of my money they are liars

Robert R.
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Nothing at this time

nia G.
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Customer did not leave a comment.

DUANE M.
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Need to speed up the process, all my info is in the system. Still 30 minutes answering the same questions...

RAY T.
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Customer did not leave a comment.

Alysha A.
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My move was delayed a half day because when I arrived at 9am to pick up the truck from U-Haul it was not ready. I was told they would call me when the truck was ready and that didn't happen. I called around 1pm and it was ready. At around 4pm, I was informed I was given the wrong truck after packing the truck. I was instructed by U-Haul to come get a different truck and at that time the truck had to be unpacked and loaded in the new truck. It was the biggest inconvenience of my whole day. I will never use U-Haul again.

Keri S.
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Customer did not leave a comment.

BETTY V.
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Customer did not leave a comment.

SHANI W.
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Customer did not leave a comment.

BELINDA S.
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Customer did not leave a comment.

William C.
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Customer did not leave a comment.

Melissa M.
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Customer did not leave a comment.

JESSE H.
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Customer did not leave a comment.

Anika D. | Overall Experience |
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Need a full time receptionist on site or more staff.Dan was very helpful and friendly.

Russell D.
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Customer did not leave a comment.

JAMES H.
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we have used this location often, and they always go above and beyond

JOHN G.
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Customer did not leave a comment.

Steven A.
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Customer did not leave a comment.

SHANITA D.
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Nothing

michael D.
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Customer did not leave a comment.

PRESTON J.
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Customer did not leave a comment.

CHRISTOPHER B.
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Location staff was friendly and helpful

YAHEISSA W.
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Customer did not leave a comment.

haffiba B.
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Customer did not leave a comment.

STEVEN B.
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My issue isn't with this location. My issue is with the fact that u-haul moved my original pick up location at the last minute, causing us to start our move several hours late, causing the movers to reschedule. What should've been 4-5 hours ended up being 10-11 hours. I choose the original location because it was minutes from my house and not 15 miles across town. This isn't the first time that U-haul has done this but I guarantee it'll be the last. U-haul has lost all of my future business.

LARRY S.
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Great service; very helpful with making the reservation and finding the right equipment.

PATRICIA R.
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Customer did not leave a comment.

LaToya H.
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Customer did not leave a comment.

michael w. | Overall Experience |
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helped me save money as I had to get a larger unit after 2 weeks. Employees are kind, considerate and pleasant to work with.

Michael W.
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2nd experience with this location. both truck rental and storage rental. They are efficient, knowledgeable and offer suggestions that saved me money. The folks are always pleasant and kind even when very busy.

Pauline W.
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Dan and his staff are always great and they always take care to make sure you are always great 👍

J G.
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3 of the 4 people working were related. Husband, wife, and daughter. The husband was a complete jerk. Only focused on profit margin. The wife, Dianne, was super empathetic to the fact the equipment we reserved was not available, but she had no authority to make any changes. Kenya was reached by phone by Dianne and was able to somewhat resolve the issue, but only after waiting an hour past my reservation pickup time. Then they forgot the blankets. When I arrived in MO, Dustin, at the counter, said he was surprised they made me travel across country in a piece of junk truck. Have filed at Customer Action File with Michelle and am currently waiting for the GM to contact me,

Dexter L.
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Customer did not leave a comment.

Chantey W.
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Customer did not leave a comment.

rosalin C.
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Manager Dan and support staff very courteous and helpful.

Donald C.
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Customer did not leave a comment.

Leonard P.
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Customer did not leave a comment.

Lowe L. | First Impressions |
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Everyone was friendly and very helpful. Will recomend U Haul storage space.

Billy Joe H.
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Customer did not leave a comment.

BELINDA S.
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Customer did not leave a comment.

Thomas L.
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Customer did not leave a comment.

TYRONE A.
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Customer did not leave a comment.

Douglas B.
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Customer did not leave a comment.

Jeanette E.
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Customer did not leave a comment.

ALEXANDER T.
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Customer did not leave a comment.

Tracy J.
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Customer did not leave a comment.

Kevin B. | First Impressions |
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Customer did not leave a comment.

Jeff K.
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Customer did not leave a comment.

JAMAR R.
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Nothing amazing service

Kevin B.
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Customer did not leave a comment.

Barbara D. | First Impressions |
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Amazing experience from customer service to assistance whenever needed.

Venita D. | Overall Experience |
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Customer did not leave a comment.

Alan P. | First Impressions |
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Remember that some of these storage units have vertical support beams in the units that may obstruct your ability to take full advantage of the space you are paying for. No adjustments will be made to offset the space you are losing because of this obstruction!!

ELENA M. | Overall Experience |
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Customer did not leave a comment.

zsa zsa d. | First Impressions |
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Customer did not leave a comment.

Demetrick H. | First Impressions |
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Great experience.

deborah w. | First Impressions |
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Most of my interaction was with Jacob very polite and helpful young man he went over and beyond to help me out. All the employees at this location were very courteous and helpful.

Bianca H. | First Impressions |
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Customer did not leave a comment.

James G. | First Impressions |
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Service was great staff very helpful Thanks

Anika D. | First Impressions |
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Customer did not leave a comment.

Tony M. | Online Move In |
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Customer did not leave a comment.

Ronessa C. | First Impressions |
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Customer did not leave a comment.

KIMESHA S. | First Impressions |
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Customer did not leave a comment.

Gillian V. | Overall Experience |
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Excellent staff, storage.location and equipments.

Jonathan H. | Overall Experience |
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Staff always friendly, knowledgeable, and efficient.

Carol B. | First Impressions |
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The guy that was there.. I asked him if he was Jacob..he said no..and never offered his name. Not very friendly or helpful.. Got an attitude when I told him what i was looking for.. I showed him the lock from I got from another storage company and he made he eas almost snobby .. The female in the store was great. Helpful and showed us were to go..

Shanay S. | Overall Experience |
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Customer did not leave a comment.

Paul C. | Overall Experience |
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Was charged to much for truck mileage the person Behind the counter was going to speak with the General Manager about adjusting my bill and get back to me that day he never did I had to call back and then again no help. Every time i call this facility i get someone in another state every time....

William H. | Overall Experience |
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Awesome facility, we will use you in the future!

sonia m. | Overall Experience |
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Customer did not leave a comment.

Jean M. | Overall Experience |
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Everyone was friendly the storage area was clean and they had enough carts to help you move in and out of the facility

JAMES G. | Overall Experience |
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Dan is the best

Cynthia D. | First Impressions |
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The representative in the store who helped me were Awesome!!

Wilfredo T. | Overall Experience |
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This Facility has provided Excellent service, the staff are super helpful and friendly

Paul C. | First Impressions |
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Great

MARSHA M. | Overall Experience |
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Storage unit was dirty with broken green glass inside upon my arrival. The office was clean but the yard was not. I was afraid I would drive over a nail. My outside unit didn't appear secure.

Wilfredo T. | First Impressions |
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Very friendly and helpful staff

Eula R. | Overall Experience |
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Everything was fine.

charlene G. | Overall Experience |
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Everything was excellent and the staff was also

Valerie K. | Overall Experience |
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Awesome people but not going to your storage when you need to will not cut it. Great attitudes

Kiona M. | Overall Experience |
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I moved out my unit and I let the office know I moved out they called me everyday until yesterday about 5:00pm one time they even called passed business hours. Smh 8/20/2019

Patrick N. | First Impressions |
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Very professional fantastic service !!! Friendly staff you could ask someone a question and they didn’t look at you like you had a third eye also most important very respectful.

CRYSTAL F. | Overall Experience |
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Everyone was very helpful and professional

DERRICK M. | First Impressions |
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😁

Felton W. | First Impressions |
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Dan Collier and his team provide outstanding customer service!

Richard M. | First Impressions |
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Staff was excellent.

janell w. | Overall Experience |
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Darlene was extremely helpful and accommodating when delivering and picking up my uboxes. Appreciate her help

diano t. | Overall Experience |
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After recieving my ubox i never was aware of an autopayement for a room rented which never happened. 12 days later i was charged for a 30days renting of room. I called to asked a refund never got it.

William C. | Overall Experience |
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Very good people

FRED h. | Overall Experience |
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Delivery was slow, but it was a subcontractor.

mark p. | First Impressions |
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I was very impressed with Justin he was irritated with the new system but handled it very well and seamed he was trained to the tee

Cepequa B. | Overall Experience |
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Darlene was great, very friendly and helpful.

Christan D. | Overall Experience |
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Best service i have encountered in 10 years the manager Dan was very professional, friendly and understanding. The staff brought us complimentary water bottles outside. A+ service.

Brieghann C. | Overall Experience |
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Everyone was friendly and really helpful in figuring out what storage options were best for me. Justin was really great and helped me figured out which unit was mine.

ROBERT W. | Overall Experience |
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UHaul taffer did not properly secure pin holding stabilizer foot at rear of UBox trailer I rented. The pin came out and the foot dropped to drag on the pavement at 50 mph. Lucky I had spare myself.

No reviews have been submitted for this location.

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