Customer Reviews for U-Haul Moving & Storage at 17th St

Rating:

4.0

I was, an over all, satisfied customer for the last 3 and a half years at this location . The staff goes over and above to accommodate their customers and provide the highest level of convenience. Best for anyone who wants to load or unload their goods as quickly as possible in a safe, well lit, 24 hour access facility on the south east side of Edmonton .

Rating:

1.0

Got my vehicle broken into being stored there and nobody did nothing.

Rating:

5.0

This was our first experience with renting a vehicle. Take note that there is some conflict in your program. I did call u-Haul to reserve a truck and to “rent” the use of a 12 pk packing blankets for 10.00. Did not order on line but actually talked to a representative. My order was confirmed prior to pickup. When we arrived to pickup vehicle the employee did not have that request and there were no blankets available. We made do without them for our move but it's something to perhaps improve on for customer service and satisfaction. Otherwise I was completely satisfied with U-Hauls service and affordability. Made the move much more effective and pleasant. Would definitely recommend your company to others!

Rating:

1.0

Truck was dirty and didn't have windshield washer fluid.

Rating:

4.0

Only issues I had firstly I had booked a 10x15 unit online in advance almost a week before. when I got to the facility the unit was not availbale. It was my moving day so I was really stuck. The representative gave me 2 10x10 units but now I will be paying 300 plus dollars in storage. I was very disappointed but what could I do had no other option as by then there were no more 10x15 rooms available. I had booked a box dolly as well that was no available as well.All in all a very stressfull experience. But the employees were helpful.

Rating:

4.0

I have rented 6' x 12' trailers 4 times in 2022 and one of the rentals was from Miramichi New Brunswick to Edmonton Alberta. In all of these rentals the running lights did not work and was forced to use 4 way flashers.

Rating:

5.0

Staff was awesome. Process was east. Pleased with supplies available.

Rating:

5.0

Rep was friendly and helpful

Rating:

3.0

It's not fair to people if they tell a few extra kilomètres just to be safe, but they don't get refund if they don't use all those kilometers. Also, i don't believe anybody from the counter checks how much gas is in the trucks, when people pick up the truck from U-Haul but when they bring it back they automatically get charged for anything less than the full tank even if they did fuelled it according to what they used. Like, we picked up a truck and it was 3/4 full, we even took a picture, and we fuelled it back to the same point before dropping it off. But i got charged an extra 29$ because it wasn't full? Even if I wouldn't have fuelled it, 29$ for 15L is still a lot comparing it to current oil price which is between 146.9-156.9, which should have been Max 23.53$. So it's just a ripoff if someone doesn't notice it? I believe a lot of people use the services, and it's not ethical to rip off your customers like that. It would be a lot better if this could get improved.

Rating:

3.0

My truck had no gas when I picked it up. I had to guess how much gas to use and I ended up overpaying and bringing it back with more gas. With gas prices so high it cost me $50 and only used half costing me an additional $25 that it wouldn't have if the truck was full and I just had to fill it up when I returned it

Rating:

5.0

Love this location. I was moving on the west side and still love this place. They have been so nice and amazingly helpful when I needed it most.

Rating:

5.0

Pick up truck provided should not be hauling cars in winter driving conditions.

Rating:

5.0

Check the systems like brakes more often. My unit had the worst brakes. This isn't a location specific issue since units move around locations. This is a uhaul issue. I can guarantee if I was pulled over by transit check the unit would have been towed by them immediately.

Rating:

5.0

Excellent experience. The truck was ready to go. Friendly, Courteous staff. I would highly recommend this location.

Rating:

3.0

I had no idea where to park my car while I used the uhaul, and when I returned my vehicle was blocked in by larger trucks. Thankfully it was before 7 pm and the staff ran out when I phoned to move a truck so I could leave. The staff was very helpful, but the physical space lacks a clear customer parking spot.

Rating:

4.0

Regular upkeep of the public bathroom. I could not dry my hands after using the washroom as the towel dispenser was empty.

Rating:

5.0

All ok

Rating:

1.0

I had a storage unit for 10+ years and they sold it on me while I was in the hospital with health problems.

Rating:

5.0

Was really disappointed not to have dollies available which I'd booked for my move - finding out when I was picking up the uhaul wasn't ideal. If I had an injury etc. I wouldn't have been able to go without so I'd recommend a better communication process in this area so I would have known ahead of time.

Rating:

1.0

Clean the equipment prior to giving it to customer Explain the things in the truck which are not working just like GAZE, do not fool the customers by intentionally setting the Gaze to over charge them

Rating:

5.0

Very accommodating friendly staff.

Rating:

5.0

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Rating:

2.0

Rating as below average for location. Checking in person was not the most welcoming. There was a unpleasant smell in the building near the reception. The person at return most friendly and very personable.

Rating:

5.0

Very good service

Rating:

4.0

Would have appreciated that U-Haul buy back their $10.00 lock when U-Haul storage is no longer needed.

Rating:

5.0

the vehicle and service was great, very convenient for our trip

Rating:

5.0

Drop off in Edmonton, as I live in Sherwood Park, would have liked the option to drop here, but your website would not allow me to choose it, nor allow your representative in Calgary choose it

Rating:

5.0

I have rented from this location a few times now and always received excellent service -- thank you!!!!!

Rating:

5.0

I have dropped off at this location before it's very convenient and the staff are helpful

Rating:

5.0

Always a great location! Definitely my favorite in the city !! Both the employee where polite and professional

Rating:

5.0

Cody was excellent in helping us set up with the trailer.

Rating:

5.0

Awesome customer service. I had booked a 15' but they accommodated me to 20' upon my request. Very nice customer service and seamless procedure for pickup and drop off.

Rating:

5.0

yes i will try

Rating:

5.0

Great job by the people there. Made it enjoyable to work with U- Haul

Rating:

5.0

Great personnel. Darren was super courteous and helpful. After a week of stressful driving he was a breath of fresh air

Rating:

5.0

Do not charge extra fee for paying debit initially just to reimburse after .

Rating:

4.0

When i moved in there was garbege all around the units me and my sister took the time to walk up and down all the units and clean up the garbege it took 2 baskets and a bin but we swept and cleaned up since your short staffed around here and the staff are very nice and helpfull and do there jobs very well as far as i can see

Rating:

3.0

We ordered 2 hand trollys and they were not provided to us. I contacted Uhaul so that my friend could go pick them up, they wrote down his name and number. When he arrived, he waited in line for 45 minutes only for the trolly's to not be there.

Rating:

4.0

Tell people what plug in and ball they need when reserving a trailer

Rating:

4.0

Twice I had my motor home broken into there.

Rating:

4.0

Furniture pads and dolly were not ready at pickup time, had to wait for the employee to retrieve. Furniture dolly wasn't available. Employee was really good and quickly fetched the pre ordered items. Vehicle was in really good shape and overall pleasant experience

Rating:

5.0

This is by far one of the best locations for service and reliability. Firstly you can actually reach the office to book. Secondly they are very courteous and informative. Thirdly they offer a good selection of vehicles Lastly I was able to pick up my vehicle on time and everything was organized so it took only a few minutes to be on my way. Great experience!!!

Rating:

5.0

Complete opposite of the rental pick-up. Very helpful, nice and Managed properly!

Rating:

5.0

Great service

Rating:

2.0

We had to access our unit twice and the locking mechanism was so rusty that it took two strong men and a tire iron (after struggling with a large screwdriver) to budge it. Took over 20 minutes each time. Very frustrating.

Rating:

5.0

Staff and location, Excellent.

Rating:

3.0

I was ok with the experience

Rating:

5.0

Great as always.

Rating:

5.0

Far better service than Red Deer Riverside franchise. These franchise locations ruin your name . I told many others about my experience in Red Deer and went Home Depot to rent trailer . Lots of others told they had very negative experiences .

Rating:

5.0

it took 1 hr to get the trailer the Debit card machine is a piece of garbage U-Haul should be ashamed of themselves

Rating:

5.0

The service and the guys helping were really good. The equipment is what I would expect for the price and quick availability, I'm happy with what I got. Will use again. Thank you

Rating:

5.0

I am just wondering why the charge to my credit card is $45 more than my actual receipt The vehicle had very very dirty windshield (inside) Staff was wonderful though

Rating:

5.0

May be reduce the price for mileage because the gas prices are so high nowadays I know it is hard during this tough times but uhaul is a big company and I don't think it is too much to ask

Rating:

3.0

Safety chains on the car dolly I rented were missing and damaged.

Rating:

1.0

I purchased a furniture protector blanket, the guy did direct me to cheaper ones but he totally failed to let me know there was 7 used once's in the uhaul to use for free. Additionally, he forgot to give me my License back, rather then calling me and telling me he didn't give it back, he let me drive all day without and and gave it to me when I was back in the office. The two guys were incredibly rude and not friendly. They did not want to be there. Also the advertising for renting is very falsely advertised. You should include the extra fees in the base price. I will never recommend or return to this location again.

Rating:

5.0

You guys have it spot on!

Rating:

4.0

great job by all the team,pastor jack winnicky.

Rating:

5.0

The gentleman who helped us after bringing the truck was very friendly and approachable.

Rating:

5.0

Covers for your electrical plugs when units are stored. Or some way of cleaning them before connecting to customers towing vehicle.

Rating:

5.0

Nothing. Staff was super friendly on pick up and drop off

Rating:

1.0

Tail light didn't work on the dolley and was ducked taped on

Rating:

1.0

I would go out of my way not to promote your storage yard. a friend walked in over 5 times and was no idea once just gave the unit number. My car was broken into and the management did not care . You guys are an embarrassment and the 17 street store should be reviewed by upper management

Rating:

5.0

It was always a pleasure over the years dealing with the staff at your storage facility. The location was convenient and a short distance from my home in Sherwood Park. Wishing you much success as you redevelop the property. Sincerely, Robert A. Buchanan September 03, 2022.

Rating:

4.0

The unit had lots of mice droppings in it and there was a dead mouse in one of my containers. I realize that sim things are out of my control but it was a little frightening to come across that when cleaning out.

Rating:

5.0

Very friendly staff & very accommodating. Prices are also very affordable. Thank you.

Rating:

5.0

The employee was very knowledgeable, efficient (Darren on the picture of the form I got )

Rating:

1.0

My trailer was broken into and have now been charged two extra months for a space I am not rentting

Rating:

5.0

Excellent staff. Very helpful.

Rating:

2.0

Twice, the under storage of my trailer was broken into and things stolen. A lot of garbage, old cars, in the yard, someone living in rv in storage yard.

Rating:

5.0

Assisting staff member assured unit was cleaned and helpful in booking through referral from another uhaul location with no availability from which a truck was rented.

Rating:

4.0

Very friendly people.

Rating:

3.0

My experience as rated above was mostly good. On the downside, the light in the unit did not work, there wasn’t a padlock hasp on the door and, access to the locker was extremely icy throughout the winter..

Rating:

4.0

Our unit door was open and waiting for us. Very clean!

Rating:

5.0

Love this location, staff are helpful and friendly. Turning angles are tight to get out, especially when there is a truck parked inside the storage area by the exit.

Rating:

5.0

After ALL of the issues I've had with my reservation with U-Haul, these guys were a lovely change.

Rating:

5.0

I would definitely use this storage facility again.

Rating:

5.0

The folks here are friendly and helpful and the facility is fine. I was disappointed when they discontinued vehicle storage … otherwise no complaints!

Rating:

4.0

Received email that your facility was no longer having RV Storage to remove unit from there!!!

Rating:

3.0

I have been charged over $450 in extra fees that are wrong and now a hassel to have them removed. Poor managment finance. NOT HAPPY AT ALL!!!

Rating:

3.0

We were extremely disappointed that the 10 x 15 unit we booked and was confirmed a couple of weeks ago was not available when we arrived with the UHaul truck to unload just boxes of household items. The nice young lady at the front desk called around and tried to accommodate us however there were no other UHaul units in Edmonton. We were able to get a 10x10 (free for the inconvenience) for the month but our furniture will not fit into it as it is now full of boxes only. The young lady did give us a free month and we wait till a 10x15 becomes available. Unfortunately that will require a large part of one day to move everything again when that happens. So an unexpected hitch in our move.

Rating:

5.0

Quick, easy, with friendly staff

Rating:

5.0

Manager (Darren) and employees were always friendly and helpful whenever I needed it

Rating:

3.0

The office is not clean and storage room slider lock mechanism was very hard to open during to warping.

Rating:

5.0

Good job to the staff, one of the most polite, consistent and customer focus outlet l went. This is my favorite location when l need uhaul. Staff are very helpful and concern to the customer needs. I will recommend this location to anybody. Thats the reason l keep coming back. Thank you for rhe great service.

Rating:

5.0

Good guys at this location

Rating:

5.0

Everything was excellent!

Rating:

5.0

Reasonably priced RV storage unit, safe and secure

Rating:

5.0

Other than the heat and light wasn't working ..everything was great.

Rating:

1.0

I moved out in October and you say November!!!! Way to rip people off I’m not paying what a joke

Rating:

1.0

Some one broke in to unit 15 days from when I rented unit . Plus 3 other units and staff did not know anything about it tell I called them . You need to do things differently. Walk the property don't hide in office. They broke in to it two day before I came to add to locker. Storage space is not safe .

Rating:

3.0

There is to many late fee charges. When u get behind it's hard to get caught up.

Rating:

5.0

Uhaul is awesome. Josh and nick at 17 st is very helpful friendly and kind. Josh always helps where he helpful

Rating:

5.0

I only dealt with the management and staff through email and phone, but they were absolutely amazing!! They provided the exact remote service we needed.

Rating:

3.0

Move out date is incorrect. Follow up was 2 months late

Rating:

3.0

We never received a light bulb for our unit. Every time we asked for one we were told they were out. We also noticed lots of mice droppings which caused us to throw out lots of our belongings.

Rating:

3.0

It was ok. Employees helpful & friendly!

Rating:

1.0

Staff are terrible, no one knew what storage units were available. Site was overfilling with garbage and horribly maintained. I said I wanted a unit for ONLY a month. Checked out and everything after one month, they then continued to want money from me. Absolutely terrible and I will be using a different location better maintained next time.

Rating:

5.0

Everyone have been awesome.

Rating:

5.0

Thank you! Everything went smoothly.

Rating:

5.0

Manager and Staff were very helpful and accommodating to our specific needs!!