Customer Reviews for U-Haul Moving & Storage at 17th St

Rating:

5.0

The service was excellent as always

Rating:

4.0

I side swiped a parked car. Might wanna call me.

Rating:

5.0

I was happy with it all I highly recommend you guys ,fast sign in sign out ,nice staff overall great experience.

Rating:

1.0

My belongings were covered in mice poop and pee , had to throw everything of mine away .

Rating:

5.0

Staff at this location were very helpful especially when things dont go as planned with the Uhaul reservations which happens often with Uhaul. But they are quick to accommodate with solutions.

Rating:

5.0

Nice service (5 stars),very kind staff,good equipment. My compliments to you. Regards Sidney.

Rating:

3.0

Was ok

Rating:

3.0

Vehicle gasoline was not full. We filled it 24.43 litres and we had only driven 50 kms + or -, that's horrific mileage if it was full. Vehicle was not clean. If I were moving something I wanted to keep clean I would be concerned. Windshield was filthy. I had to drive further than my chosen location so that added extra mileage. Plus side was staff were great.

Rating:

3.0

If its possible to keep access longer or 24 hours that would be just amazing

Rating:

5.0

I would strongly recommend putting the instructions for after hours returns on the sheet you give to your customers (website, step by step, need for phone). I walked to the lock box thinking I was done for the night. I made several walks back and forth between the truck (at the other end of the lot) and the lockbox in order to complete my online form. After a long day of moving, this was an unnecessary barrier to completing my move. Up front explanation, while outlining this process on the information sheet, would solve this problem entirely.

Rating:

4.0

The truck was clean but there was a shake in the rear end I would prefer not to have experienced. The staff was excellent and the price fair.

Rating:

1.0

At the Edmonton location I went to for pickup I was told by the associate there that I could pay for an extra day for a one-way rental trip just in case I needed it. He said that if I returned it a day earlier I would get refunded for paying for the extra day. This turns out to be incorrect as I found out at the drop off location in Trenton Ontario. The trailer I received for rental also had very worn tires, some extremely worn and lacking tread entirely in places. One of the tires was noticeably low on air upon inspection so I filled it up and it turns out it had a leak in it right from the beginning. The Trenton location at drop off was fantastic service snd knowledgeable staff. Key points: -tighter quality control to ensure the proper maintenance of these trailers between customers -better training for staff at uhaul locations, if this isn't possible they should be encouraged to call uhaul company chat or phone line for guidance and instruction -I will not use uhaul again to rent a truck or trailer based mostly on safety

Rating:

4.0

99c/km is too much as even moving one object is so hard.

Rating:

5.0

Love the trailer hookup service it gives one the assurance it's on there right when you leave!

Rating:

5.0

Quick and efficient

Rating:

4.0

Although at first the employees didn't seem as engaged with clients, once any kind of joke or positive remake was made by a client they instantly lit up. Something low cost but high value perk for the employees would make this location go from a hole in the wall to a standout location. Would use this location again/recommend.

Rating:

3.0

turck is good working very nicely trip i have like thanks

Rating:

5.0

Everything is good

Rating:

1.0

I filled the tank and still charged me for the fuel I have proof of this as well .

Rating:

3.0

The 17th Street location was great, however the fact that they had to save me from a booking error drove my overall experience down. Let me explain I booked a truck 2 months ago from another location on 17th Street called rumis boutique, the Reservation was accepted and I was told a truck would be available. On pickup day I went to pickup the reserved truck they told me they they no longer do U-Haul reservations and don't have a truck for me. I wish U-haul would have informed me that the place I set my reservation had stopped doing U-Haul. So in the end 5 stars for 17th Street for getting me out of a predicament however 1 star for U-Haul for dealing with the situation poorly and either asking me to pay more for the truck rental as it would be from a farther location and offering no assistance in the situation.

Rating:

1.0

You should fullfil the customer request not an alternative. I requested a 10' one-way NOT 15' same location return. I told your customer service agent that I DO NOT want a 2 way return. I am extremely dissatisfied and it's a waste of my valuable time. This is so disappointing. You need to train your customer service in active listening not so as you like or I the customer service agent will decide what vehicle to rent.

Rating:

1.0

We received a truck that should not have been driven. Once we left the facility we immediately noticed many of the problems - initially being how filthy muddy the cabin was and a constant whistle through the drivers side door. Most of the panels inside the bed were snapped off so nothing could be tied down and too was not cleaned. Since we had to take the truck from Alberta to Colorado we went back to the facility about the state of the truck and were told "We could duct tape the drivers side door shut for you, but you will have to enter and exit through the passenger side. That is the best we could do for you as we do not have another truck." We reserved the truck more than a month before our move, so I find this response unacceptable and frankly unsafe. After keeping the truck overnight to load the next morning we noticed an oil leak which also proved to be a problem because halfway through our trip the check engine light came on and we had to fill it with many quarts of oil multiple times! We paid for the additional insurance on the truck after seeing the state it was in, but I am really disappointed in the truck we were given and may never use Uhaul again for our next move!

Rating:

4.0

Was all good clean and easy to access. Staff was very friendly!

Rating:

5.0

I always get a 5 star experience from Edmonton 17th street location.

Rating:

1.0

Booked equipment online. Selected a dolly and blankets. Upon check in nothing was mentioned regarding the bill break down. Did the pre check in online too. Estimated kilometres were 450 at the time of booking but vehicle was Half full of gas. Arrived at destination and no dolly or blankets. No discounts upon checkin.

Rating:

5.0

Very helpful and informative staff. I'll rent from there again.

Rating:

3.0

I requested specific equipment and they did not have it at that location and expect me to drive to an inner city location to get the things I booked after already transferring me because the website stated the trailer I needed was at a different location. Was messy and unorganized but the staff working offered the items without the fees to make up for all of the inconveniences.

Rating:

3.0

I was alittle frustrated with the staff it’s very hard to get ahold of them and keep getting sent to reservation staff they need more people working there

Rating:

5.0

Very awesome people working there know there things and very respectful

Rating:

1.0

Very messy yard, garbage everywhere. Staff didn’t know which sites were occupied and which ones were free. Very bad image and won’t be using this again.

Rating:

1.0

I had mice poo all over everything! I called to cancel my storage, after I moved out, and they confirmed it was canceled (after waiting on hold for an hour), only to get an email a week later saying I owed them a late payment fee because I hadn't paid for something I had cancelled! Wait on hold for another 45 mins to cancel again. I hope I never have to deal with uhaul again.

Rating:

2.0

Bottom hinge was broken on driver side. Did not notice until gone from the site. Pictures you provided for check out of equipment still had snow on the ground. Please don't try to tell me this is current equipment status. Floor of trailer behind axles creaked like it has a broken or damaged frame

Rating:

5.0

Great staff, quick and easy, thank you. The poor staff had to work in the office with a failing air conditioner, and they still did a great job!!! They need a new air conditioner though!!

Rating:

5.0

Excellent services. Easy and friendly staff for the drop off service.

Rating:

5.0

Update supplies,

Rating:

5.0

???

Rating:

1.0

The truck I had received was dirty it even had a dirty glove from a child from the trip before me. I spook with the worker that was there he blaimed the day before staff. Since it was çlosing time. He had no solution for me and I couldn't go without a vehicle. Very unfair to me. Have pictures and everything.

Rating:

5.0

It was a really good and seamless experience from my perspective. I also found the attendants reasonable. I didn't catch their names, but they were awesome.

Rating:

5.0

make sure lock is removed from last customer. thank you

Rating:

2.0

How about you have enough dollys and actually give them out, threw my back out lifting heavy shit because you didn't provide the dolly I requested, messed up my whole move, will not recommend to others, will direct them elsewhere. I will never use again

Rating:

5.0

Great service. I love the mobile pick up.

Rating:

2.0

An associate did not call me back to refund the $10 for furniture pads that were not included in my van.

Rating:

5.0

This location has always been dependable and consistent. I now select this location as my first choice when I need to rent a UHaul truck.

Rating:

4.0

To call uhaul on 17 st was almost impossible to get through to customer service. There were times it took me 3 days to get through to them just to make a storage payment. When you did get through I would be put on hold and no one came back to answer the phone. Chane the GM would never reply to my emails I sent to him to make a storage payment or call me as I would leave my phone number for him to call me so I could make a payment. The phone situation needs to be looked at.

Rating:

3.0

Online there should be pictures of the unit. We 1200 square feet is deceiving I actually need a way bigger unit.

Rating:

1.0

Am per was stolen from the uhaul site. Luckily it was found. We keep our site paid for yet the facility allowed someone else to put there stuff In our site. We checked twice and we would not have been able to park our camper. After notified them it was stolen no one called to see if everything was okay and if they could do anything. Answer yeas call check in with your customer help get video footage together offer to load in onto a Zip drive. When I spoke to mama her he said they(police) did not have a Zip drive to download footage. To me get dates and download it for the customer and police. This to me is customer service. I know If I was the manager I would have got a Zip drive for customer and police. Have rented before in other cities from uhaul and they were awesome unfortunately this has left a bad taste in mouth.

Rating:

5.0

Everything was quick and easy. The online and personal service was excellent.

Rating:

5.0

More training on moving trailers. Ran a trailer into the tailgate of my truck and put a deep dent into it and also damaged the paintwork.

Rating:

4.0

Truck needs to be properly cleaned. Floor area was dusty. Staff are working very hard to run the outlet. Truck I rented did not have full tank of gas. I made sure tank was full when I returned it. I will check gas level for any future rentals.

Rating:

5.0

Today was going to be a terrible day if joshua didnt exist ( hope i write the name right ) .this guy is AMAZINGGGGG I called 9time today trying to figure out my storage unit and all the sh..t that goes with it. This guy answered all my question with the same enthusiasm on every phone call . IT TAKE ME AN OUTSTANDING CUSTOMER SERVICE FOR ME to take my time to write a review . I CAN NOT THANK YOU ENOUGH YOU MADE MY DAY AND MY ANXIETY LOVE YOU FOR THAT.we need more people like JOSHUA in companies

Rating:

1.0

Very rude and not helpful.

Rating:

4.0

Quick and friendly service.

Rating:

4.0

The PCs seem to freeze up a bit more than I would expect. That happened to the gent ahead of me at Return. I'm not so concerned, but the gent ahead of me seemed a bit perturbed, which was awkward for your staff. It did slow everyone in line, of course.

Rating:

2.0

First guy was awesome, second guy charged me late when I showed up at 6:04

Rating:

5.0

Again no problem at this location. Staff very friendly and helpful.

Rating:

5.0

i've always had a good experience when i deal with this location, which i can't say for other edmonton branches. the guys here are always nice, professional and helpful.

Rating:

3.0

Vehicle was not swept out and there was a check engine light. Could have been both worse and better but got the job done.

Rating:

1.0

The crack heads living in the house that appears to be the office is very offputting when you walk into the wrong building. Extremely unprofessional operation.

Rating:

1.0

Fix your crappy email verification

Rating:

5.0

Clean a little better. Found what looked like the wrap to the top of a liquor bottle on the floor.

Rating:

4.0

Everything was fine

Rating:

3.0

The trailer was not clean. The previous renters spilled something on the floor which made it stink and sticky. I had to wash it out before I could load it up.

Rating:

5.0

Have more trucks available. This location could only provide a reservation 6 hours past the time I required one originally due to.lack of supply.

Rating:

4.0

Make sure there are more people working instead of one person. Once it got busy another person showed up. Very nice people.

Rating:

5.0

On the car trailers, wash the ratchets off, they don't work well with mud, it would be great if you rented power winch's if needed, I have always had a good experience with uhaul.

Rating:

5.0

Very quick and smooth process between the pre booking online and in person to pick up, people at the front desk were quick and efficient on both pick up and drop off overall made for a good experience

Rating:

1.0

We showed up to our appointment on time only to find out the UHaul truck that was promised was not available. UHaul down graded us to a small van that we couldn't fit the furniture into. UHaul should carry enough trucks for folks with appointments.

Rating:

3.0

There is only one employee at the site most days. There is a lot of waiting around required to complete a simple rental contract. The employee did his best and got it done eventually

Rating:

1.0

The online process stated that my lock would be ready in the storage locker. This was untrue. As we waited for the employee to come open up our unit we started to unload the trailer. After 30 minutes of waiting and having most of the trailer unpacked we than were told we had to be moved. Not happy. Also, the poor employee was alone on a Saturday. Definitely way to busy to be only having one employee working. Thank you!

Rating:

4.0

Fast friendly. And just all around helpful

Rating:

3.0

Quit sending this to me. Had lot there for years

Rating:

5.0

A great experience from initial contact to completion. Good access just off the Henday and lots of room between storage blocks to get vehicles in and out.

Rating:

5.0

Joshua has and continues to be very helpful! He has helped make this process easy for us!

Rating:

4.0

In person service and facility are great. However, anytime I called I was placed on automatic hold and disconnected after 20 minutes.

Rating:

5.0

Darren and his staff provided excellent customer service and assistance when needed. Thank you!

Rating:

4.0

I've never used a storage facility before so hard to know how to rate the service. I can say I had one issue with snow in the storage room but the issue was quickly resolved to my satisfaction. As there is usually only one staff person at any given time (at least when I was there) the service can be slow if they are serving another customer but the staff were always friendly.

Rating:

5.0

Thank you! Had no issues and will definitely recommend and will be back .

Rating:

1.0

My unit was broken into and had property stolen. Was told the employees do a yard check twice a week but didn’t notice when my unit was broken into for weeks. The security footage showed nothing because the manager said it must have happened prior to the last day on the footage (30 days). When I came to close my unit, Edmonton police were there and in discussion they revealed that theft from the property is a common experience and that this location has the highest frequency of theft related calls. Even though staff tried and were somewhat helpful, nothing could be done regarding my lost property or compensation because of the incompetence of security that has been in place. I will never use again nor will I suggest anyone to use uhaul storage for anything important or of significant value. I asked for a refund to at least cover some of the lost property but all I was offered was a credit to continue using the unit. Why would I continue using the unit if uhaul couldn’t give me peace of mind to start with.

Rating:

1.0

Ended up getting a different storage unit company because repairs were never done.

Rating:

5.0

Excellent customer service. Would recommend to everyone.

Rating:

4.0

Very accommodating. Didn't have the unit i booked online, but found me one that would fit my needs.

Rating:

5.0

Nice strong humble organized personals thank you for everything ☺️☺️

Rating:

5.0

Always good service with secure storage facility. I will use U-Haul again in the future.

Rating:

2.0

Expressed concerns about water leaking into my area and having 4 -2cube boxes saturated 3-4” on bottom. Fabric was still very damp and there was mildew damage!

Rating:

5.0

staff was very friendly and eager to assist, answering all my questions and facilitating my rental from start to finish, thanks again!

Rating:

4.0

Should be two people working the office....ridiculous long waits in line to be helped otherwise a good facility

Rating:

1.0

Had a problem with mice which damaged my sofa and was not resolved to my liking. It doesn't help Uhaul is its own insurance company. Not good for the consumer.

Rating:

4.0

The person looking after me was awesome told me about everything that I needed to know about

Rating:

1.0

Locker is constructed such that mice can easily enter, and they pooped and peed and chew everything. I recently called and was left on hold, told agent. Asked for manager, he said he was manager and was busy. I emailed customer service in USA. Manager said complaints are bounced back to him. On site washroom filthy, dishwashing soap only soap available (do they know there is a pandemic), no paper towel holder, floor filthy, no garbage bin. I called U Haul about 4 years ago when I used 149 Street site. Told agent I was double charged. She said she would get back to me. Hasn't called yet. I moved out May 16, 2020 after telling local Pock-It Storage about the dirty U-Haul facility. Pock-It matched price and upgraded me to climate-controlled unit at no extra cost. During my check out process, agent at local U-Haul interrupted me 3 times during a one-minute conversation. Obviously no customer training. I got my receipt, thanked him and left. You just lost 100 customers. All the best.

Rating:

5.0

17st staff in Edmonton were very helpful and friendly

Rating:

4.0

good service, Im happy, staff are very nice. Its the best U-Haul. Manny Professional STAR

Rating:

5.0

Staff very helpfull and friendly..

Rating:

5.0

Time after time, U-Haul has been there to accomadate all of my moving and storage needs. I will always rely on them for their great service and making moving and storage as smooth as things can be during a move. Thanks for your service!

Rating:

1.0

I was lied to about the unit being lit. The latches don't line up properly and I could not open the unit by myself:( I left repeated messages for the manager to call me, which he says he never received :( Once I spoke to him, he was very helpful and accodating:) Payment was requested 17 days after I moved out by staff. In speaking with him that day he said he would make a note. Payment was request again 19 days after move out by email. I have an ongoing issue with the rental truck location that is still unresolved:) No I would not recommend your company even after decades of loyalty to you. The issue from March 7th should have been dealt with immediately and is still unresolved. Thank you very much for you time:) Lois Lesage 780-984-4977

Rating:

3.0

The snow hasn't been cleared in front of some units and there was dust on the walls inside so in my opinion the facility maintenance has gone downhill

Rating:

5.0

People are more than happy to help

Rating:

2.0

Move in day, I couldn’t close the door to the unit. I looked to see if there was anything in the way of the door (my stuff on the inside) but there wasn’t. Turns out the tracks the door closes on, we’re full of ice. Nobody had cleaned the unit or made sure the unit would be move in ready clearly. I’m sure this isn’t the first time this has happened. I’m sure it won’t be the last. It was late and it was also the coldest day of the year. I just wanted to get out of there so when we finally got the door closed, I just wanted to go home, warm up, and sleep. I ended up going back to the unit a couple times and every time I went, the unit was VERY difficult to open. We had to use a crowbar to open and shut the latch. Or it wouldn’t open. That amount of force and pressure was frustrating and def avoidable if the people maintaining the units, cleaned out the tracks before someone moves in. I mentioned something the second last time I went to the facility because it is so time consuming just to open and close the door. The man was great with me even tho I was extremely upset. He mentioned he would tell his manager but I don’t know if anything happened. My unit also had a light but no light switch or pull string. No way to access the light bulb to change it unless I brought a ladder.

Rating:

5.0

Incredible service and expertise displayed by all 3 men I spoke with. From initial contact, to the actual move in, everyone was great. I will definitely recommend Uhaul. Kathy

Rating:

5.0

Thank you for the great service

Rating:

2.0

email for Jessee McGrath does not work so detailed feedback can't be given and not sufficient space here to share my experience.

Rating:

4.0

what

Rating:

4.0

Friendly and knowledgable staff. Great experience.

Rating:

3.0

I had mice in unit and mold on couches. Also never had walk through when I cleaned out unit and then was told I owed for a month because the employee told me in office I didnt have to sign to finalize

Rating:

5.0

You guys rock I came to you frazzled frustrated and confused And you had my back calmed me down and all with a smile.

Rating:

1.0

Mice infested storage. When we asked management to fix an issue with our storage locker we were told to use “Irish spring soap” to keep mice away. Our storage locker door wouldn’t close properly.

Rating:

5.0

Good team and helpful

Rating:

5.0

The lady Jesse who helped me was awesome friendly organized made it quick and easy even though she had other customers she helped us all she deserves a raise for the amount of work she does

Rating:

1.0

After having the storage unit for less then a week, unit was robbed due to the negligence of the employees and lack of effort. The service after the incident was non existent. Terrible customerservice

Rating:

5.0

Thank you so much for all your help

Rating:

5.0

Excellent customer service. They got a hold of me right away when our unit was available. Always have gave me top notch service and professional results. I will not use any other storage facility 4 mo

Rating:

4.0

Good conversation nice n friendly People

Rating:

4.0

The help of finding a storage unit was very helpful. She went out of her way to help me. I thank those of you at U Haul for your exceptional help when it was needed. Thank You again.