I've never used a storage facility before so hard to know how to rate the service. I can say I had one issue with snow in the storage room but the issue was quickly resolved to my satisfaction. As there is usually only one staff person at any given time (at least when I was there) the service can be slow if they are serving another customer but the staff were always friendly.

Thank you! Had no issues and will definitely recommend and will be back .

My unit was broken into and had property stolen. Was told the employees do a yard check twice a week but didn’t notice when my unit was broken into for weeks. The security footage showed nothing because the manager said it must have happened prior to the last day on the footage (30 days). When I came to close my unit, Edmonton police were there and in discussion they revealed that theft from the property is a common experience and that this location has the highest frequency of theft related calls. Even though staff tried and were somewhat helpful, nothing could be done regarding my lost property or compensation because of the incompetence of security that has been in place. I will never use again nor will I suggest anyone to use uhaul storage for anything important or of significant value. I asked for a refund to at least cover some of the lost property but all I was offered was a credit to continue using the unit. Why would I continue using the unit if uhaul couldn’t give me peace of mind to start with.

Ended up getting a different storage unit company because repairs were never done.

Excellent customer service. Would recommend to everyone.

Very accommodating. Didn't have the unit i booked online, but found me one that would fit my needs.

Nice strong humble organized personals thank you for everything ☺️☺️

Always good service with secure storage facility. I will use U-Haul again in the future.

Expressed concerns about water leaking into my area and having 4 -2cube boxes saturated 3-4” on bottom. Fabric was still very damp and there was mildew damage!

staff was very friendly and eager to assist, answering all my questions and facilitating my rental from start to finish, thanks again!

Should be two people working the office....ridiculous long waits in line to be helped otherwise a good facility

Had a problem with mice which damaged my sofa and was not resolved to my liking. It doesn't help Uhaul is its own insurance company. Not good for the consumer.