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John N.Customer Reviews for U-Haul Moving & Storage at 17th St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pls have washer fluid filled at all times. There was none in it. And I could see anything 10 mins into the drive. Cuz of it being slushy outside.
Pavneet S.Everything was excellent!
Trina B. | Overall ExperienceThe vehicle was not warmed up the vehicle was not cleared of snow had shovel out the front of vehicle because there was a big snow bank in the way in -30 weather. When I took the clerk that there was snow drift in the way, I was told I can shovel it. When is it the customers responsibility? It took over 30 minutes to get the vehicle out of your lot if I didn't need the vehicle on the day of rental because time lines to move furniture out of my recently deceased uncles apartment I would of canceled the pick up right then and there. I not sure if you guys are actually going to read this, however you want to do the right thing, provide me a refund
Stacey C.Make sure the vehicle is filled so you don't need to get gas before anything else. I preper to have it on full and return it full then need to gas up twice
debie T.Customer service was good, the trailer was in really poor shape. One of the rims of the tires was almost rusted right through. Did not notice at the time of pick up but did when we got a flat tire about 1/2 through the trip.
Scott F.Reasonably priced RV storage unit, safe and secure
Lance M. | Overall ExperienceOther than the heat and light wasn't working ..everything was great.
Joey K. | First ImpressionsI booked online, at 51ave location, the website changed my reservation from 930am at 51ave location to 2pm and 17st location and did not even notify me with an email. The people at the location were very helpful but it was very inconvenient to have to go to a different location
Connor K.Didn't have the equipment I reserved (appliance trolley). This is extremely frustrating when you have timelines, this should be told to us prior. Also the trailer was very difficult to unhook because there was no jack available after hours.
Leanne B.Staff were very helpful. Staff computers were unreliable and should be upgraded. Not enough equipment was available despite the reservation
Jason R.Please have WINTER TIRES on your vehicles when using them around this area!!! The specifications told me it would be a 4 wheel drive van. No, it wasn't. The tires were summer or "all seasons". I was shimming all over the icy roads. Very slight inclines and the rear tires were spinning. It was extremely scary and dangerous driving your van. Never again!
James B.Yes
Kashmiri C.Awesome staff. Great service. I would for sure recommend UHaul!!
linda C.I like that it small and I was in and out very fast!
Christy C.It's the fourth time that I have been here and all the time it's the awesome customer service 🙂
Jagadeesh N.Every thing was fine except the invoice. I was held up at the Canada/us border, new snow had to shoveled. Was 1 hour late in returning and phoned to give notice. Charged an extra day. Reason given was that the unit was booked for the time I was supposed to be there. I was told when I picked up unit that there is a 2 hour allowance if I was late. Was not told of the exception to this rule if the unit is rented out at the time that I was to return it. I did not ask about the return policy at pick up. This was told to me without my asking. Was shocked to find this out on return. If I knew, I would have unloaded the unit in the middle of the night rather than wait until morning. As it was, I had to shovel snow first and this resulted in 1 hour delay. Did not appreciate the extra charge by the agent.
Bill M.Service from 17th Street location was very good. An earlier contact with a neighborhood location was not as friendly.
SYLVIA M.The 17 st location is always the best one in Edmonton. Easy to work with, they'll get you in and out quick. Great location, great staff, clean yard and the equipment is always in decent shape.
Ron H.Absolutely speechless. There wasn't even a drop off location which Google shoes me a location the girl who rented it to me put my drop off 100km away from where my drop off location was supposed to be. Had to drive 40km north to drop it off and you still charged me for it.
Darcy R.Thank you so much for your service. Only one thing i want to share, that is key return box i found totally open and i needed to return the key into the open box. I am not sure its secure or not and didn't found anyone to tell that key return box is open.
Mohammad Moinur R.I rented a utility trailer. It was full of snow and ice. Not unexpected, as they are stored outside, but after shoveling the snow out, it took me another hour to chip out the ice sufficiently to walk in the trailer. While parked, I suggest the trailers be angled for water run-off, rather than pooling.
Daniel L.I moved out in October and you say November!!!! Way to rip people off I’m not paying what a joke
Natasha B. | Overall ExperienceFirstly I was given a vehicle with another vehicle parked in front so had to go back inside to request him to move it which he did I then spent 10min scraping the ice of the windshield while the vehicle was warming up got inside and a warning light was on saying the tire needed air! Went back in the office and told him then he asked me which tire is flat I'm like are you kidding me how the heck do I know! So then I get another vehicle which I had to then scrape off the ice again while warming up the vehicle! Now I drive off go to my apartment bring down the box spring and mattress we open the back of the uhaul and it is full of stuff….by this time I burst into tears my fingers where frozen and now I have to call in and share what happened I was so frustrated! The rep on the phone was great and said she would get that location to call me he did and proceeded to say he's sorry bring back the vehicle and said he doesn't know how that is even possible to which I replied well I'm not lying he then said I believe you I'm not saying I don't believe you then he asked what's in the back I'm like how the heck do I know by this time a whole 2hrs had gone by and I had someone helping me who I had to pay! This was the worst experience I've ever had and I would even thoughI got it for free no charge it's was inconvenient cold stressful and something that's should of been quick stress free n simple was the total opposite! It was freezing cold stressful inconvenient and annoying
Grace E.Still I didn't get my invoice
.Manpreet S.A better spot for returning equipment is required, next to no room for returns.
Neal F.They are now my go-to location for U-Haul services
John R.None at this time
Gerry N.Everything is GOOD !!
Bohdan K.The truck could have been cleaner. Also when booking a truck on line it should have indicated that the truck had to be returned to the same location that it was rented from.
Todd H.Only downfall was the lack of a hitch pin on the premises, seemed strange for a U-Haul location, but service and equipment were top shelf as always. Love this location, just wish they had more equipment.
Ronald H.Continue what you are doing
graham M.Some one broke in to unit 15 days from when I rented unit . Plus 3 other units and staff did not know anything about it tell I called them . You need to do things differently. Walk the property don't hide in office. They broke in to it two day before I came to add to locker. Storage space is not safe .
Joseph M. | Overall ExperienceOnly for rentals ..DO NOT STORE ANYTHING
Joseph M.When I dial 780-944-0061 and expect to talk to local people, why do I get connected to Krugerville, Texas ???
Bohdan K.I had ordered blankets and a dolly about a month prior to the rental date, I believe the app said that these items would be in the van. I didn't check the back of the van before leaving the U haul site, and when I arrived at my move site, these items were not there, so I had to drive another vehicle back and request them. The young man at the counter was very good to deal with, and I could tell he was doing his best, it seemed quite busy. He said they were out of dolly's but did offer the blankets, and he said he would be sure to reverse the charge for me, which was more than sufficient.
Cole G.They had the wrong trailer ready for us (uncovered flatbed), then gave us a much smaller one than we ordered but I haven't seen a refund for the difference in price yet. They were so under staffed there was a long line up and one guy trying to help everyone inside and out so we just left.
Mark S.Severely understaffed. when dropping off the uhaul there was one guy working and it was so backed up because another customer was there to pick up a reserved trailer that someone else mistakenly took already. I was standing inside the room with absolutely no idea what to do or who to talk to. I'm surprised we even got out of there. Like what is wrong with uhaul?
Billy N.No walk through with the vehicle was done. VERY lazy staff. Didn't seem like they wanted us to be there. NEVER coming back to this location . NOT recommending this location. Was charged twice for a rental when we had 24hours to bring it back. We took 6 hours and were charged for 2 rentals simply because we forgot to go to the link in the text that was sent. Sorry I forgot to do this, never had to do this before and I don't know why it is such a big deal now. We had death in the family and were in a big hurry to move their belongings. Such a sad experience. Please try harder for the next customer. Thank you.
mike H.Everything is up to mark.
.Karanbir S.Note: There was damage to the items in shipment. They were helpful in mitigating this, but there still will be a claim being put in. Fortunately, none of the irreplaceable 78 rpm records were damaged, but a cylinder player was damaged.
Dennis C.Nothing.
Donald B.It was really good experience
ashish W.Great staff.
Eric M.Professional and courteous staff both st the start and upon return. Everything was explained in a way that was easy to understand.
Alan M.Drop-off process was simple and quick.
Kenneth Q.Customer service at this location were very helpful and courteous. I was questioned about damages to the trailer I rented from another location. I provided pictures of the before and they were accepted by the staff. Thanks to technology and time stamping of pictures. Staff are great.
george O.It was so easy to book and pick-up!
Shannon R.Friendly, fast service.
Nicole S.Got the truck with 7/8 of tank. Returned full. How do you know how to fill to 7/8 after a day off driving around? Truck should be full when rented out or a credit given for returning with a full tank.
Ryan D.Uhaul is awesome. Josh and nick at 17 st is very helpful friendly and kind. Josh always helps where he helpful
jonandi s. | First ImpressionsAwesome service and helped hooking up the trailer!
Stephen T.Awful physical location. Everything else was great
David W.Staff was not very helpful in the few times that I had issues..
Natalie M.The sales team have a excellent customer service skills. The location is very well organized.Safe place following the best practice.Excellent location.
Humberto C.This was our second U-haul rental experience. Now that we were familiar with the process (booking online, pricing, pickup, dropoff etc) it went very smoothly.
Robin G.Need a larger drop off yard. It's pretty tight in there. Other than that, no issues. Attendant was helpful with finding the trailer.
Neal F.Excellent customer service. Everything about this transaction was great. Brand new clean truck!!
Sylvain C.Tires pressure was low, had to stop to put air
William I.If its possible to keep access longer or 24 hours that would be just amazing
CHRISTIE R. | First ImpressionsOnline there should be pictures of the unit. We 1200 square feet is deceiving I actually need a way bigger unit.
Adrienne T. | Online Move InToday was going to be a terrible day if joshua didnt exist ( hope i write the name right ) .this guy is AMAZINGGGGG I called 9time today trying to figure out my storage unit and all the sh..t that goes with it. This guy answered all my question with the same enthusiasm on every phone call . IT TAKE ME AN OUTSTANDING CUSTOMER SERVICE FOR ME to take my time to write a review . I CAN NOT THANK YOU ENOUGH YOU MADE MY DAY AND MY ANXIETY LOVE YOU FOR THAT.we need more people like JOSHUA in companies
Fanya A. | First ImpressionsThe online process stated that my lock would be ready in the storage locker. This was untrue. As we waited for the employee to come open up our unit we started to unload the trailer. After 30 minutes of waiting and having most of the trailer unpacked we than were told we had to be moved. Not happy. Also, the poor employee was alone on a Saturday. Definitely way to busy to be only having one employee working. Thank you!
Lauren M. | Online Move InFast friendly. And just all around helpful
Francis O. | First ImpressionsWebsite hours of storage accesss are wrong for this location. Which was a point of moving in there. Take it as it is unfortunately.
Tim Y. | First Impressions