Worked well.
Craig HCustomer Reviews for U-Haul Moving & Storage at 17th St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tired of fighting to get the norm. It's time that companies make fare pricing a regular thing. Everything seems to be hidden fees and unscrupulous behaviour. Fight for your rights.
Tina P | First ImpressionsThe location was far - when booking online it would be better to provide more exact information about truck availability. I booked with 111th avenue which is 6 minutes from our home and then when I got the confirmation text there was no availability so had to pick up at a location that was 25 minutes away and would cost me at least an extra $50 in milage and gas. Transparency when booking online would be appreciated to know what stock/trucks are available at desired locations. Also provided my husband’s phone number online to allow him to upload his driver’s license as an alternative driver and he never received a text to complete this step. It was quickly done upon pick up but perhaps an online system glitch? Also upon pick up and closely reading the contract we realized the truck had to be return in the morning when it was already prearranged to 12:00. When pointing out this error there was some discussion about when could be the earliest we return it. When having set up the rental we should not feel pressured to change our rental period. Overall any changes or communication with Uhaul was positive. It took a very long time to connect with someone when calling the 111ave location - over 20 minutes before hanging up. That was another challenge.
Riley MRoy is the best!
Robin T | First ImpressionsThe straps to hold the tires onto the trailer were damaged and short. Not to mention the trailer was about a foot too short(lengthwise) for the vehicle I was hauling. The end of the trailer was in the middle of the back tire.
Jonathan FFirst of all, who ever this location. Get yourself life. This customer who has rented the trailer. J don’t even know. I don’t know why I am getting this uhaul receipt for someone else’s. Ask customer and verify their email first before sending someone else’s information to someone unknown. And ask the dumb customer to double check his email on the account and where or whether he actually received his receipt or who you guys sending too. I called customer service already regarding this but still getting receipt.
SATBIR SThanks 🙏👍
Daniel C | First ImpressionsIt was an Fantastic experience and the staff was super friendly I would definitely come back if i ever needed use Storage with U-haul! And would definitely recommend U- haul to my friends!
Jasvir G | Overall ExperienceVacuum the interior of the truck
Gary GFirst location I booked from didn’t have a trailer- then I had to go to the other end of town to get a trailer- The trailer I went to get was not road worthy! Trailer lights did not work- employee could not find a connector so we had to modify a connector! That didn’t work- I wasted 2 hours just trying to get the trailer lights working- then I used the trailer for 4 hours and was billed for 6- the employee had no idea of how to fix the lights so I had to modify them in order for it to work-I was not impressed at all
Trevor CReceived a trailer with the the tire with hole in it.
Ferdinand CThe gentleman that helped me with my trailer was excellent. They were extremely busy, but he acknowledged me when I arrived and was more than helpful. Excellent customer service thank you.
Todd PI reserved a unit - went to do paperwork, and reserved unit not available despite reserving with an AGENT over the phone. Somehting about computer systems not being functional in all aspects. 1 hour spent on what should have taken 5 mins or should never had happend at all.
Rick C | First ImpressionsThe guy was decent, but a bit bossy. While guiding me to load my car on the trailer, after getting mad because I loaded it myself without him, so he made me back off the trailer all the way... I didn't have the straps laid properly, so fair enough.... his guiding to go forward and back we ended up with my bumper being ripped off of my car. ALSO... The paper said that the truck had half a tank of gas which is totally incorrect.... I have photos. He said he would adjust that but I don't think he did. When I picked it up it said 127 miles to empty. I dropped it off with 168 miles to empty. .I better not get charged for that.
Yvette AIncrease the number of staff on duty as the individual that was on duty was overworked with returns, calls and new rentals
Norman HHad reserved 6 blankets for use and they were not available. Have ready what is ordered
Douglas BOverall, I was pleased with the staff support. They were friendly and helpful.
Graham MWhen I showed up after driving over 14 hours the guy at the counter, who was still serving others customers tried to tell me they were close and couldn't help me. I was in the door to be served before closing time. He gave me a fake unit number, no code for the gate, watched the gate close on us before we could drive in and left anyway. There were also people locked inside the storage facility without a code to get out. He was rude, inconsiderate and should not be in customer service. I understand that people want to be done and go home but in a customer service situation sometimes you just have to stay late. He didn't care and just wanted to be gone.
Cindy H | First ImpressionsMy unit was broken I.to and.2.air conditioner were stolen, it was.a inside job, the only people that knew.theu were there were people across from me and.they watched me unload them them The manager never looked.at.video tapes.to pro e it cause.as.he.saod ot takes.to long to search it Never will you get my money again and.jave told lots of people.aboit.tjat location, plus you took next mo.th rent out.after o mp ed out.amd. canceled the contract of.cc ourselves tjat.would happen.so I wonder if I will see.a a refund.
Michael M | Overall ExperienceThe attendant that checked me in and returned my vehicle was very friendly and did his job well made for a much better experience after a very not good weekend.
Rachel T | First ImpressionsI like eric how he entertained people
jojo b | First ImpressionsFirst, this person gave me the wrong trailer (with different car numbers), they took a deposit from me, which had never happened before. And when I came to return the trailer, it turned out that the trailer that was supposed to be for me, he gave to another client and cannot complete my order, cannot return the deposit to me until the other client returns the trailer that was for me. A lot of time has passed, but I still have not received the deposit back.
Artur UStaff was fast in checking in. Staff was very fast disconnecting and emailing receipt.
James TVery friendly and helpful stall. Ensure all lights are working before sending us off to the road.
Kwet TStaff were excellent to deal with.
Andrew MI have been charged for two days, it was supposed to be for one day. I returned the rental a day before, however the ticket was closed next business day and they have charged for additional day.
Waqar AThe person who set up the trailer was great
Jon AStaff is all over the place. Does not even finish helping one customer and he is on another customer. He is supposed to unhitch the trailer I rented and got distracted with another customer and never came out to unhitch and I was running late for an appointment. I end up doing it myself.
James TPerfect service. Thanks
Alexander GNot enough staff.
Gregory PThank kindly!! See you next time .. Happy customer!
Sheila M | Overall ExperienceThe Vehicle was clean. However, it appeared the Vehicle required a wheel alignment. The steering wheel was not centred when driving straight.
John LThere was water in my unit
Marci F | Overall ExperienceEquipment was good, bit of a hold up getting through the process, understaffed for how busy they are in my opinion. But overall a good experience
Ronald HAll good
Bevan MGreat customer service
Marc AThe worst customer service ever! I cannot believe that your staff care more about text messaging on their phone than helping a customer out. I was completely beside myself.
Allan BDrop off it was not possible to park for over half an hour because of where everything was in the lot.
Terence OThe man who was working was excellent, seamless experience
Sebastian PFirst told me 63 dollars something but I go home so charge 11 something charge more why
Jaswinder SIt was a trailer, they are hard to keep clean. As for maintenance, it was perfect. Absolutely no issues. Everything worked perfectly.
Thomas SOptions for a non smoking vehicle would be appreciated
Ellen BThis location was great! I’ve used it twice friendly and helpful staff and easily accessible:) thanks
Holly-Rose V | Overall ExperienceOnly thing different I noticed is when picking up it was unlocked and they did not go out with us to inspect the unit to make sure returned in same condition compared to other locations but overall was great and easy !
Jadyn CFacility has a lot going on. Lots of trucks, trailers and supplies make it look a little messy but that is minor. Cody was prompt in getting us signed in and provided great service. Thanks.
Mike D | First ImpressionsGreat service and clean equipment!
Gerald PAll good, good service!
Konstantin SExcellent customer service.. thank you very much.
Omar NYard is tight to tun around in,if you have a larger trailer rental. Perhaps a cleared loop for this purpose!
Wayne CEither lots of large holes filled with water or Very icy. My storage unit was dirty when I moved in. I had to sweep it clean. Very tight corners for a trailer. Staff are friendly though.
Carol J | Overall ExperienceAll went well with the pick up. The truck was clean and ready to go. We were pleased with the people that assisted us and the transaction went without a hitch. We picked up moving boxes the week before and the person that helped us was also excellent.
Daniel LNot the cleanest- the door on the storage unit was hard to open/close due to it being bent out of shape Inside unit had a rat trap that wasn't secure and sat open There was ice build up at the gate with jagged edges
Racine H | Overall ExperienceHave used this location before! Cody is hreat!
Hoodit BTruck exterior was very dirty . One wiper blade was U/S. Check out was smooth and efficient. Location was very convenient.
ROBERT WEric and the staff were friendly helpful and accountable. I definitely would recommend them using the 17th St. location in Edmonton Alberta.
Jeremy LVery helpful and friendly associate but unfortunately the location is severely understaffed for a Saturday and had to wait over 20 mins for the only working employee to show up to the counter to assist me as he was busy working in the yard
Aazar MI would only recommend this location because of the service of the attendant .
Justin GAll good
. KHonestly the staff were always so pleasant and waived the laye fee,as I could never get through on my tent date. Thankyou for being what you do best!
Alison H | Overall ExperienceI had an excellent experience at this location! Roy, the service agent, truly went above and beyond to make sure everything went smoothly. He was incredibly personable, friendly, and made the entire process seamless. His attention to detail and willingness to help with any questions or concerns was greatly appreciated. It’s clear that Roi is dedicated to providing top-notch customer service, and I couldn’t be more satisfied with my visit. Highly recommend this location and Roy’s outstanding service!
Cynthia EThis location was great but the previous two I had to go to were terrible. Got the keys but no truck at the first location. Second location they sent me didn’t even exist as a U-Haul broker. A lady on the phone said I qualify for a $50 rebate but that hasn’t shown up yet either. Not impressed at all.
Joseph LMore attention to snow removal customer lot very icey and dangerous
Louis LStaff were friendly not helpful
Dean B | First Impressionsall good serice
JAGWINDER SLocation is convenient from my home, Equipment difficult to keep clean because of the winter season
Brett SHave staffing available during the peak times.
Darrel SAll was good Thanks
Allan JThe vehicle was visibly dirty on the inside, there was something that looked like coffee spill all over the dashboard. I had reserved the vehicle online but when I arrived to pick up, I was asked the same questions I already provided answers to on the online reservation. I had also reserved a heavy equipment mover when I made the reservation but it wasn't provided with the truck and I had no idea till I got back to my location and needed to use it. Cost me close to another hour to drive back to pick it up.
Ola IIt would be cool if they had longer hours for access or 24 hour access to make things easier for people
Emilie B | Overall ExperienceDid not manage to get the names of the 2 folks that helped me but they were kind, friendly and punctual. The whole rental experience was outstanding, thank you!
Michael PYoung man who was in the office, was very nice and wanted to help us in anyway. He was very polite and friendly. Good job young man. 👍🙂
Micheal S | First ImpressionsSnow was not cleared from the lanes in the storage area, making it very hard to get my car in and out, and making it harder to take things out of my unit to my vehicle. My move out wasn't processed in time, despite me requesting move out a few days before my payment was due, I was charged another. Months rent and a late fee.
Jennifer B | Overall ExperienceThe company needs to be more prepared with renting trailers. The trailer was frozen to the ground and had to help to get it unstuck. The attendant was there by themselves. If they know they have rentals going out first thing in the morning it would be advantageous to have them cleared off and ready to hook up. It took 45 minutes to get the trailer and leave. should have been a 15 minute thing as I was the only person there. When I was driving the hitch popped off only i can assume due to an ice build up.
Daniel JThe parking lot itself was very confusing as I pulled in and 2 people were fighting in their vechiles over who had the right of way. One was an employee I think. There was also just things everywhere, trailers and trucks didnt seem to have rythme or reason. Compaired to the Saskatoon location that had their stuff organized and safely out if the way.
NATASHA HI tried to contest my bill but never heard back about it.
Mikael SThe staff were wonderful and very helpful.
Dawn V | Overall ExperienceExtreme rodent problem. I requested several times to have the unit seen to for pest control. I ended up purchasing my own stuff. By the way there was no food in the unit , which means the area has a problem . Doors are not tight. There was an extreme amount of dust and dirt that entered the unit. Everything was covered with a thick layer of dust.
dian d | Overall ExperienceVery friendly attendant
Adrian L | First ImpressionsNeeds snow removal regularly. We have shipment for unloading the goods. Forklift stuck 8" deep many times. Ended with paying extra for waiting.
Mahipatbhai B | First ImpressionsNeeds a bit touch more lighting for move ins during winter. Clearing of snow near storage units could be better. Staff were friendly and knowledgeable, great customer services.
Marci F | First ImpressionsLight in unit not working. Sliding lock mechanism very difficult to move. I put some lubricant on it which helped. Other that that all good
John M | Overall ExperienceGreat staff. Good location.
Matthew H | First ImpressionsThe cost is too high now. Makes it difficult for customers
Kathy G | Overall ExperienceThe unit door was broken and would not stay up, you had to prop it up.
TAMMY B | Overall ExperienceMy only real complaint would be short staffing. Everytime I was there it was a single person working and things took forever
Colin M | Overall ExperienceI was supposed to have the door to my unit fixed a month or two after I moved my stuff in. I just moved everything back out a year and have later and the door still was not fixed. I was also not given a key to my unit till this past summer and an employee had to spend at least half an hour searching for it. That being said, I did not have any issues other than the door with my unit (aside from dust but it was a year and half in storage without being touched so that was to be expected) and all of the staff I have dealt with in the past year and a half from this location have been absolutely amazing to deal with.
SHAUNA W | Overall ExperienceManager was very friendly and helpful. Will use location again and recommend to friends and family.
Carolyn P | First ImpressionsAll stuff is good
Anjali N | Overall ExperienceReally liked it will be back
Christine J | Overall ExperienceAlways a pleasure.
Janice B | Overall ExperienceDarren and Erik are excellent - very good customer service but I think you need to have more than 2 people working at a time to make outside and inside experience better/faster for customers
Vanita P | Overall ExperiencePretty terrible mouse problem. The grounds in general were pretty filthy. Definitely would choose a cleaner place to store my things in the future.
Khody B | Overall ExperienceMy storage was broken into and any thing valuable was stolen over a period of days ( pretty much everything was packaged in totes) So I believe the thives where squatting in the storage, as there were clothing and fast food items that were left behind. The police or myself were never notified of the break in, but a new lock was installed and double locked, even I couldn't have access. When I asked for security camera footage, all uhaul had were 2 weeks footage ! And the mice run rapid causing damage.I was never offered any insurance ! I had storage at Sentinel at the North Edmonton location, for 12 years, with zero issues. I also had storage for years in Nanaimo BC, in a seacan again zero issues... Uhaul offered me a month free storage, I declined as I really I had nothing of value left. I asked for a refund of $ 209.95 . I will never rent storage from uhaul again !!!
Cam B | Overall ExperienceVery friendly and caring
Darren M | Overall ExperienceI'd receive emails saying my rent was late or not paid even when it was. The staff put a lock on my locker even though it was paid and left the lock on my locker for an entire month so I couldn't assess my items in my locker and the final reason I canceled my rental was after talking to the staff for an additional two weeks had a lock on my unit resulting in my cutting off their lock and removing my property in storage have 14 units of storage with blue bird and now I have one more to rent from them because uhaul had kept me from my belongings .I wouldn't recommend this facility to anyone unless you want to loose all you have to a bully with a lock. I won't be coming back to do business again with this location thank you Mr.C Grant
Curtis G | Overall ExperienceVery affordable. Staff was efficent and very helpful.
Savana P | First ImpressionsThe boys were friendly, helpful and knowledgeable.
ann s | First ImpressionsWe’d definitely recommend and use again. Two things that could be improved however would be first that the lane ways be cleared of debris periodically and second that better planning into access be considered. For the debris, we were in and out of the facility many times over the last two months driving over the same glass, plastic, metal, etc. and having to worry about puncturing a tire which could be remedied by having someone once or twice a month cleaning it up. This would also look better visually for the facility itself. Second, there were some new units put in down from the office. I had a very uncomfortable and potentially unsafe run in with another customer who blocked the lane way so I couldn’t get by to my unit. He moved over reluctantly so I could pass but refused on the way back out because there was a cut through between our unit and his. I explained that I’d already tried to get through on another day but that my vehicle was too long to avoid getting scraped on the cement pillars. He insisted I was wrong, was hostile to the point that my daughter and I were scared to get out and we had to call the office to get him to move. The other cut throughs seem to be wider to turn into so they aren’t an issue. Perhaps some signage informing people not to block lanes as they are two way may help. We also had to leave a couple of times to try another day as people were blocking the lane so we couldn’t get to our unit. We did have two units which we’ve now pared down to the one in a much more accessible aisle. Thank you to both Kaylee and Cody who were super friendly and helpful when we rented each unit and Cody for making check out of the unit we just vacated super easy. He also came to our rescue with the altercation with the other customer. Great job!
Sherri C | Overall ExperienceEnjoyed our storage unit. Easy to book and cancel. Only thing was the isles were a little narrow so hard to get a big truck in there. Other than that it was fine and would use again.
Michael S | Overall ExperienceStaff are always friendly
Michael M | Overall ExperienceWorst experience I encountered Darren is so unprofessional and wouldn’t speak with me after selling my units over peanut's. Being laugh by the employee at on Monday June 3 when the place opened don’t know this one name but it’s not the brothers. Sold my unit for 700 after always having to come into the U-Haul building because they constantly forward the calls. After renting from them 2 u haul boxes and 2 units and buying boxes a everything U-Haul and renting trucks the manager Darren has no clue what tenants communicate with workers in office or looks at the contact notes that the call that have been forwarded to call Center due to not answering from them. I was in contact with the office by coming in due to U-Haul app not working and having them send emails with a no reply emails from Darren he sold everything I had for me and my 2 children. My whole life gone just like that. Everything I worked hard for and payed for a over a year and always keeping front desk aware. so showing payments and communicating after coming in may 2024 and in April and prior months as well due to always having me to come in to pay cause nothing works. Charging me $100 late payment monthly on top of my unit going up in prices being 199. I moved out of my one bedroom in late April and they aloud me to put my belongings in as well letting me enter my unit in may but then sells it by June 2 after I told I only get paid monthly I’ll be in on the being of the month of June and by the June 2 it was sold with only owing $192 plus may rent and 100 late fees and me coming in communication with Cody and others. How dare they first laugh at me telll me to my face in may 2024 they are not selling my unit. then can’t even put in my right information like phone and address and every time I came in I would tell them it’s wrong they looked like they would update my info but every month they sent the same emails with no way to reply back again having me to come in. Getting a random email on June 2 the day my father passed sold everything sold my unit ashes my kids are 6 and 4 that’s all we had my heart hurts my late fathers belonging with me having nothing to remember him by only memories. I cry daily as all my beautiful memories belongings life is gone and have nothing for my children now. Someone please help as Darren won’t even call me or answer his door at all. What do I? who can help and heal this damage cause by this company? You calling this a move out no you sold my unit and I don’t understand after communicating with employees like Cody he’s a good guy. Brother too.
Christina D | Overall ExperienceFriendly knowledgeable staff
Bryan B | First ImpressionsI’ve used u haul a few times. This location was amazing and the staff helped me when I was in a pinch. Just amazing people to deal with. This is my future location of choice for all my U-Haul needs AMAZING STAFFF YOU GUYS ARE AMAZING !!!!!!
BILLY C | First ImpressionsGreat Facility , Great Staff , Great service
Stan G | First ImpressionsI am really bad with names but our check in agent (I think her name was Caitlyn) was amazing! There was also a gentleman at the counter that made sure our unit was clean and even helped us with unloading. Everyone was really friendly and helpful
Racine H | First ImpressionsAmazing and very accommodating staff…
Rogelio C | First ImpressionsEasy to pick up and drop off. Straight forward service. Staff was friendly and helpful
Michael S | First ImpressionsThis facility has a great location I did ask the staff for help on one occasion at the weekend but they wasn't very helpful and a good clean in the roads around the units would clean things up so much I even got a nail in my tire one time.
Mark M | Overall ExperienceEverything was awesome but office really needs another person on staff later in the afternoon when it’s busier.
Sherri C | First ImpressionsIt was busy and definitely could have used two people on shift rather than just one. No complaints otherwise. Great prices and service.
Sherri C | First ImpressionsThere was mice dripping everywhere and the stuff were smelling of mice pee so I dumped everything at the waste site in Sherwood park waste services.
Maya O | Overall ExperienceWhen coming to 7403 17th St Nw Edmonton, We were in a unit A012 but when arrived April 1, 2024 our stuff wasn't there it was moved to a different unit and some else was moved in. with out notice of any cind, then had to wait to be moved in a new unit.
Matthew C | First ImpressionsA very well maintained location. No hesitation on my part when I needed a storage unit again. Very friendly helpful staff.
Darrel S | First ImpressionsCody, Evan and the other girl (who are all siblings) are an amazing trio!! Bravo for a great group of people and Uhaul reps!! My move was highlighted by these very helpful and courteous individuals.
Daniel C | First ImpressionsThe staff were super helpful, knowledgeable, and provided an excellent customer service. I wish I could remember their names but literally couldn’t be happier with staff. The only feedback I have is that we should have a 24/7 storage access and that it was a pain setting everything up digitally.
Sedrick G | Overall ExperienceAwesome service nice spacious units
justin B | Online Move InOur storage unit was broken into and the uhaul staff did very little to assist us. They actually made us purchase a lock from them to secure the door that was broken. They constantly argued with us about garbage disposal, even though we paid for the use of the garbage cans. Overall, we did not have a good experience.
Jordan Z | Overall ExperienceIn the winter months Make sure it is clear of snow around the unit
ROXANN C | First ImpressionsThe staff are all very accommodating and very helpful over all I’m very satisfied with my experienced. Thank You.
Lea R | Overall ExperienceDealing with this location is always the best
Kevin B | Overall ExperienceThe girl who helped me was very helpful, and had a very pleasant attitude.
Bliss G | First ImpressionsAuctioned off my entire life prematurely. I lost everything because of these people. Childhood memories of my son. My own personal Childhood items. All my furniture. All of it gone, without informing me at all. I would rate them 0 stars if I could. I would never recommend this place to anyone
Lindsey C | Overall ExperienceThe lady that served me has excellent customer service and was very helpful. Wonderful job You guys are amazing
Alex B | First ImpressionsYour staff are at the top!!
Sheila M | First ImpressionsThe staff were very helpful & fantastic to deal with.
Lauren N | Overall ExperienceThe lady who helped me yesterday was awesome!
Todd C | First ImpressionsThe only reason I would not recommend is because we had mice go through our unit :(
Shelley B | Overall ExperienceGreat staff very helpful
Anne F | Overall ExperienceAwesome people and place
Ricky P | First ImpressionsOver all I was there for years and would recomend it to every one
Jessica L | Overall ExperienceThe staff were incredibly helpful on check out day including the arrangement of the rental truck.
Mark K | Overall ExperienceThe staff is very friendly and helpful. Thank you
Kelli M | Overall ExperienceAll points checked. Loved my move experience with uhaul.
UMESH P | Overall ExperienceJust to pricey plan and simple
John H | Overall ExperienceStaff was extremely helpful and accommodating, Looking forward to future business here.
Clinton P | First ImpressionsStaff was friendly, and very helpful! Great experience!
Kelly S | Overall ExperienceThe storage was get . Ty
JULIE L | Overall ExperienceThe site needs maintenance.
MARTIN M | Overall ExperienceAmazing customer service
Shannel M | First ImpressionsGood service. Very fair rate. Thanks
Herb D | Overall ExperienceI was told I got 24 hr access and went to move my stuff in as my place flooded and I was homeless, and I couldn’t get in passed 9pm so I was lied to, also cancelled my storage and was charged another month and late fee even though I had canceled and moved everything out.
Faith R | Overall ExperienceThe unit was already very dusty and dirty upon move in. Over the two months our belongs were there, a thick coat of dust settled over everything. The garage doors were not sealed to the ground. Secondly, we had a double unit with doors on either end. We were told we couldn't access both sides and could only use the one door which seemed very silly to me.
Evan S | Overall ExperienceFelt bad for the guy who rented it to me. It still had garbage from previous renter. And he had to clear it out before I could go in. Think his name was Evan who was amazing at getting it cleared . Each time I was there he was very helpful and friendly. Because of him, I would return and tell friends to store there if they were looking for a place .
Larry M | Overall ExperienceAll staff are very very helpful and No proudness and I recommend to friends and family members and other people because this UHAUL storage is safe and secure I have no problem at all this storage is very very good and Mr Darren slack is very helpful and very good person No proudness and very friendly and other staff also very helpful and friendly and No proudness thank you very much
Jalaluddin P | Overall ExperienceMy storage period was a pleasure experience
Joseph A | Overall ExperienceCustom service was amazing . Very friendly and helpful
JULIE L | First ImpressionsMuy cara para el poco espacio y Mi máquina para pasar la tarjeta no funciona
Horacio A | Overall Experiencegreat people went the extra mile to help. very greatful.
Bruce W | First ImpressionsDoors were very hard to open in winter. Ice build up. Glass, and screws in the driveway when we parked at our unit. Possibly when someone next door moved out. Maybe an inspection of the road condition when someone moves out to prevent tire puncture or injury.
Lori H | Overall ExperienceHad damage done to a truck canopy by someone Had property stolen, transmission etc Transmission worth 500$
Darrell K | Overall ExperienceThe staff always did help me from my questions to my means of any task u need to accomplish..they were great ..ready and wer able to assist me to move on forward with a comfortable way with great effort ..I thank you uhaul 17th street ..
Alex A | First ImpressionsGreat overall, but there is a lot of ice in the yard. Staff need the resources to reduce slip hazards.
George B | Overall ExperienceNice quick checkout
SIMON Z | Overall ExperienceDespite the customer service excellence and security strengths, I was inconvenienced in difficult ways by not being able to pay online with a visa debit card which your extremely wealthy company chooses not to have the courtesy to offer its numerous clients; and I was very displeased to find rodents had been living well with my storage contents when I went to clear out my storage unit recently. Those two factors are enough for me to provide you with an "average" rating that downplays how good your staff are the the Edmonton 17th Street location, I will not use your company again unless those two very annoying problematic matters are reversed to my benefit.
Alanna P | Overall ExperienceGreat staff clean facilities no complaints thanks
Brad H | Overall ExperienceI was, an over all, satisfied customer for the last 3 and a half years at this location . The staff goes over and above to accommodate their customers and provide the highest level of convenience. Best for anyone who wants to load or unload their goods as quickly as possible in a safe, well lit, 24 hour access facility on the south east side of Edmonton .
Loryanne B | Overall ExperienceGot my vehicle broken into being stored there and nobody did nothing.
Eric S | Overall ExperienceOnly issues I had firstly I had booked a 10x15 unit online in advance almost a week before. when I got to the facility the unit was not availbale. It was my moving day so I was really stuck. The representative gave me 2 10x10 units but now I will be paying 300 plus dollars in storage. I was very disappointed but what could I do had no other option as by then there were no more 10x15 rooms available. I had booked a box dolly as well that was no available as well.All in all a very stressfull experience. But the employees were helpful.
narinder s | First ImpressionsRep was friendly and helpful
Rick F | First ImpressionsLove this location. I was moving on the west side and still love this place. They have been so nice and amazingly helpful when I needed it most.
Amanda L | First ImpressionsI had a storage unit for 10+ years and they sold it on me while I was in the hospital with health problems.
habeeb h | Overall ExperienceVery accommodating friendly staff.
Cori P | Overall Experience.
Marc N | Overall ExperienceVery good service
AMandeep S | Overall ExperienceWould have appreciated that U-Haul buy back their $10.00 lock when U-Haul storage is no longer needed.
Tina I | Overall ExperienceWhen i moved in there was garbege all around the units me and my sister took the time to walk up and down all the units and clean up the garbege it took 2 baskets and a bin but we swept and cleaned up since your short staffed around here and the staff are very nice and helpfull and do there jobs very well as far as i can see
Jason S | First ImpressionsTwice I had my motor home broken into there.
MATTHEW H | Overall ExperienceWe had to access our unit twice and the locking mechanism was so rusty that it took two strong men and a tire iron (after struggling with a large screwdriver) to budge it. Took over 20 minutes each time. Very frustrating.
Eleanor P | Overall ExperienceStaff and location, Excellent.
Assis M | Overall ExperienceI would go out of my way not to promote your storage yard. a friend walked in over 5 times and was no idea once just gave the unit number. My car was broken into and the management did not care . You guys are an embarrassment and the 17 street store should be reviewed by upper management
SHANE R | Overall ExperienceIt was always a pleasure over the years dealing with the staff at your storage facility. The location was convenient and a short distance from my home in Sherwood Park. Wishing you much success as you redevelop the property. Sincerely, Robert A. Buchanan September 03, 2022.
ROBERT B | Overall ExperienceThe unit had lots of mice droppings in it and there was a dead mouse in one of my containers. I realize that sim things are out of my control but it was a little frightening to come across that when cleaning out.
scott h | Overall ExperienceVery friendly staff & very accommodating. Prices are also very affordable. Thank you.
Sylvie P | First ImpressionsMy trailer was broken into and have now been charged two extra months for a space I am not rentting
Trevor J | Overall ExperienceExcellent staff. Very helpful.
Assis M | First ImpressionsTwice, the under storage of my trailer was broken into and things stolen. A lot of garbage, old cars, in the yard, someone living in rv in storage yard.
Tammy U | Overall ExperienceAssisting staff member assured unit was cleaned and helpful in booking through referral from another uhaul location with no availability from which a truck was rented.
Jesse S | First ImpressionsVery friendly people.
donald k | Overall ExperienceMy experience as rated above was mostly good. On the downside, the light in the unit did not work, there wasn’t a padlock hasp on the door and, access to the locker was extremely icy throughout the winter..
Timothy R | Overall ExperienceOur unit door was open and waiting for us. Very clean!
Lori H | First ImpressionsLove this location, staff are helpful and friendly. Turning angles are tight to get out, especially when there is a truck parked inside the storage area by the exit.
Elizabeth c | Overall ExperienceAfter ALL of the issues I've had with my reservation with U-Haul, these guys were a lovely change.
Alicia G | First ImpressionsI would definitely use this storage facility again.
Wade S | Overall ExperienceThe folks here are friendly and helpful and the facility is fine. I was disappointed when they discontinued vehicle storage … otherwise no complaints!
CORY W | Overall ExperienceReceived email that your facility was no longer having RV Storage to remove unit from there!!!
John P | Overall ExperienceI have been charged over $450 in extra fees that are wrong and now a hassel to have them removed. Poor managment finance. NOT HAPPY AT ALL!!!
Marty C | First ImpressionsWe were extremely disappointed that the 10 x 15 unit we booked and was confirmed a couple of weeks ago was not available when we arrived with the UHaul truck to unload just boxes of household items. The nice young lady at the front desk called around and tried to accommodate us however there were no other UHaul units in Edmonton. We were able to get a 10x10 (free for the inconvenience) for the month but our furniture will not fit into it as it is now full of boxes only. The young lady did give us a free month and we wait till a 10x15 becomes available. Unfortunately that will require a large part of one day to move everything again when that happens. So an unexpected hitch in our move.
Cara S | First ImpressionsQuick, easy, with friendly staff
ryan K | First ImpressionsManager (Darren) and employees were always friendly and helpful whenever I needed it
Ryan H | Overall ExperienceThe office is not clean and storage room slider lock mechanism was very hard to open during to warping.
Sandra B | First ImpressionsGood job to the staff, one of the most polite, consistent and customer focus outlet l went. This is my favorite location when l need uhaul. Staff are very helpful and concern to the customer needs. I will recommend this location to anybody. Thats the reason l keep coming back. Thank you for rhe great service.
marietta t | Overall ExperienceGood guys at this location
AMANDEEP S | First ImpressionsEverything was excellent!
Trina B | Overall ExperienceReasonably priced RV storage unit, safe and secure
Lance M | Overall ExperienceOther than the heat and light wasn't working ..everything was great.
Joey K | First ImpressionsI moved out in October and you say November!!!! Way to rip people off I’m not paying what a joke
Natasha B | Overall ExperienceSome one broke in to unit 15 days from when I rented unit . Plus 3 other units and staff did not know anything about it tell I called them . You need to do things differently. Walk the property don't hide in office. They broke in to it two day before I came to add to locker. Storage space is not safe .
Joseph M | Overall ExperienceThere is to many late fee charges. When u get behind it's hard to get caught up.
Kelli M | Overall ExperienceUhaul is awesome. Josh and nick at 17 st is very helpful friendly and kind. Josh always helps where he helpful
jonandi s | First ImpressionsI only dealt with the management and staff through email and phone, but they were absolutely amazing!! They provided the exact remote service we needed.
KIM M | Overall ExperienceMove out date is incorrect. Follow up was 2 months late
Nick B | Overall ExperienceWe never received a light bulb for our unit. Every time we asked for one we were told they were out. We also noticed lots of mice droppings which caused us to throw out lots of our belongings.
ENRIQUE S | Overall ExperienceIt was ok. Employees helpful & friendly!
Susan K | Overall ExperienceStaff are terrible, no one knew what storage units were available. Site was overfilling with garbage and horribly maintained. I said I wanted a unit for ONLY a month. Checked out and everything after one month, they then continued to want money from me. Absolutely terrible and I will be using a different location better maintained next time.
Aaron G | Overall ExperienceEveryone have been awesome.
Sharon T | First ImpressionsThank you! Everything went smoothly.
sally v | Overall ExperienceManager and Staff were very helpful and accommodating to our specific needs!!
KIM M | First ImpressionsMy belongings were covered in mice poop and pee , had to throw everything of mine away .
Paige C | Overall ExperienceStaff at this location were very helpful especially when things dont go as planned with the Uhaul reservations which happens often with Uhaul. But they are quick to accommodate with solutions.
rob j | Overall ExperienceIf its possible to keep access longer or 24 hours that would be just amazing
CHRISTIE R | First ImpressionsI was alittle frustrated with the staff it’s very hard to get ahold of them and keep getting sent to reservation staff they need more people working there
Theresa S | Overall ExperienceVery messy yard, garbage everywhere. Staff didn’t know which sites were occupied and which ones were free. Very bad image and won’t be using this again.
Aaron G | First ImpressionsI had mice poo all over everything! I called to cancel my storage, after I moved out, and they confirmed it was canceled (after waiting on hold for an hour), only to get an email a week later saying I owed them a late payment fee because I hadn't paid for something I had cancelled! Wait on hold for another 45 mins to cancel again. I hope I never have to deal with uhaul again.
Emily G | Overall ExperienceTo call uhaul on 17 st was almost impossible to get through to customer service. There were times it took me 3 days to get through to them just to make a storage payment. When you did get through I would be put on hold and no one came back to answer the phone. Chane the GM would never reply to my emails I sent to him to make a storage payment or call me as I would leave my phone number for him to call me so I could make a payment. The phone situation needs to be looked at.
teresa w | Overall ExperienceOnline there should be pictures of the unit. We 1200 square feet is deceiving I actually need a way bigger unit.
Adrienne T | Online Move InAm per was stolen from the uhaul site. Luckily it was found. We keep our site paid for yet the facility allowed someone else to put there stuff In our site. We checked twice and we would not have been able to park our camper. After notified them it was stolen no one called to see if everything was okay and if they could do anything. Answer yeas call check in with your customer help get video footage together offer to load in onto a Zip drive. When I spoke to mama her he said they(police) did not have a Zip drive to download footage. To me get dates and download it for the customer and police. This to me is customer service. I know If I was the manager I would have got a Zip drive for customer and police. Have rented before in other cities from uhaul and they were awesome unfortunately this has left a bad taste in mouth.
KENNETH J | Overall ExperienceToday was going to be a terrible day if joshua didnt exist ( hope i write the name right ) .this guy is AMAZINGGGGG I called 9time today trying to figure out my storage unit and all the sh..t that goes with it. This guy answered all my question with the same enthusiasm on every phone call . IT TAKE ME AN OUTSTANDING CUSTOMER SERVICE FOR ME to take my time to write a review . I CAN NOT THANK YOU ENOUGH YOU MADE MY DAY AND MY ANXIETY LOVE YOU FOR THAT.we need more people like JOSHUA in companies
Fanya A | First ImpressionsThe online process stated that my lock would be ready in the storage locker. This was untrue. As we waited for the employee to come open up our unit we started to unload the trailer. After 30 minutes of waiting and having most of the trailer unpacked we than were told we had to be moved. Not happy. Also, the poor employee was alone on a Saturday. Definitely way to busy to be only having one employee working. Thank you!
Lauren M | Online Move InFast friendly. And just all around helpful
Francis O | First ImpressionsQuit sending this to me. Had lot there for years
DOUG J | First ImpressionsA great experience from initial contact to completion. Good access just off the Henday and lots of room between storage blocks to get vehicles in and out.
Richard G | Overall ExperienceJoshua has and continues to be very helpful! He has helped make this process easy for us!
Bobbi b | Online Move InIn person service and facility are great. However, anytime I called I was placed on automatic hold and disconnected after 20 minutes.
Marsha W | Overall ExperienceDarren and his staff provided excellent customer service and assistance when needed. Thank you!
amanda r | Overall ExperienceI've never used a storage facility before so hard to know how to rate the service. I can say I had one issue with snow in the storage room but the issue was quickly resolved to my satisfaction. As there is usually only one staff person at any given time (at least when I was there) the service can be slow if they are serving another customer but the staff were always friendly.
heather c | Overall ExperienceThank you! Had no issues and will definitely recommend and will be back .
Carolyn P | Overall ExperienceMy unit was broken into and had property stolen. Was told the employees do a yard check twice a week but didn’t notice when my unit was broken into for weeks. The security footage showed nothing because the manager said it must have happened prior to the last day on the footage (30 days). When I came to close my unit, Edmonton police were there and in discussion they revealed that theft from the property is a common experience and that this location has the highest frequency of theft related calls. Even though staff tried and were somewhat helpful, nothing could be done regarding my lost property or compensation because of the incompetence of security that has been in place. I will never use again nor will I suggest anyone to use uhaul storage for anything important or of significant value. I asked for a refund to at least cover some of the lost property but all I was offered was a credit to continue using the unit. Why would I continue using the unit if uhaul couldn’t give me peace of mind to start with.
ron h | Overall ExperienceEnded up getting a different storage unit company because repairs were never done.
Ashley B | Overall ExperienceExcellent customer service. Would recommend to everyone.
JACQUELINE R | Overall ExperienceVery accommodating. Didn't have the unit i booked online, but found me one that would fit my needs.
Kyle B | First ImpressionsNice strong humble organized personals thank you for everything ☺️☺️
Abdulaziz I | Overall ExperienceAlways good service with secure storage facility. I will use U-Haul again in the future.
TREVOR B | Overall ExperienceExpressed concerns about water leaking into my area and having 4 -2cube boxes saturated 3-4” on bottom. Fabric was still very damp and there was mildew damage!
Les Y | Overall Experiencestaff was very friendly and eager to assist, answering all my questions and facilitating my rental from start to finish, thanks again!
Cathy C | Overall ExperienceShould be two people working the office....ridiculous long waits in line to be helped otherwise a good facility
Todd B | Overall ExperienceHad a problem with mice which damaged my sofa and was not resolved to my liking. It doesn't help Uhaul is its own insurance company. Not good for the consumer.
Pam P | Overall ExperienceThe person looking after me was awesome told me about everything that I needed to know about
Angela V | First ImpressionsLocker is constructed such that mice can easily enter, and they pooped and peed and chew everything. I recently called and was left on hold, told agent. Asked for manager, he said he was manager and was busy. I emailed customer service in USA. Manager said complaints are bounced back to him. On site washroom filthy, dishwashing soap only soap available (do they know there is a pandemic), no paper towel holder, floor filthy, no garbage bin. I called U Haul about 4 years ago when I used 149 Street site. Told agent I was double charged. She said she would get back to me. Hasn't called yet. I moved out May 16, 2020 after telling local Pock-It Storage about the dirty U-Haul facility. Pock-It matched price and upgraded me to climate-controlled unit at no extra cost. During my check out process, agent at local U-Haul interrupted me 3 times during a one-minute conversation. Obviously no customer training. I got my receipt, thanked him and left. You just lost 100 customers. All the best.
EDWARD S | Overall Experience17st staff in Edmonton were very helpful and friendly
PATRICK O | First Impressionsgood service, Im happy, staff are very nice. Its the best U-Haul. Manny Professional STAR
emmanual b | Overall ExperienceStaff very helpfull and friendly..
alvin r | First ImpressionsTime after time, U-Haul has been there to accomadate all of my moving and storage needs. I will always rely on them for their great service and making moving and storage as smooth as things can be during a move. Thanks for your service!
TREVOR B | Overall ExperienceI was lied to about the unit being lit. The latches don't line up properly and I could not open the unit by myself:( I left repeated messages for the manager to call me, which he says he never received :( Once I spoke to him, he was very helpful and accodating:) Payment was requested 17 days after I moved out by staff. In speaking with him that day he said he would make a note. Payment was request again 19 days after move out by email. I have an ongoing issue with the rental truck location that is still unresolved:) No I would not recommend your company even after decades of loyalty to you. The issue from March 7th should have been dealt with immediately and is still unresolved. Thank you very much for you time:) Lois Lesage 780-984-4977
Lois L | Overall ExperienceThe snow hasn't been cleared in front of some units and there was dust on the walls inside so in my opinion the facility maintenance has gone downhill
CASEY V | First ImpressionsPeople are more than happy to help
Aimee D | First ImpressionsMove in day, I couldn’t close the door to the unit. I looked to see if there was anything in the way of the door (my stuff on the inside) but there wasn’t. Turns out the tracks the door closes on, we’re full of ice. Nobody had cleaned the unit or made sure the unit would be move in ready clearly. I’m sure this isn’t the first time this has happened. I’m sure it won’t be the last. It was late and it was also the coldest day of the year. I just wanted to get out of there so when we finally got the door closed, I just wanted to go home, warm up, and sleep. I ended up going back to the unit a couple times and every time I went, the unit was VERY difficult to open. We had to use a crowbar to open and shut the latch. Or it wouldn’t open. That amount of force and pressure was frustrating and def avoidable if the people maintaining the units, cleaned out the tracks before someone moves in. I mentioned something the second last time I went to the facility because it is so time consuming just to open and close the door. The man was great with me even tho I was extremely upset. He mentioned he would tell his manager but I don’t know if anything happened. My unit also had a light but no light switch or pull string. No way to access the light bulb to change it unless I brought a ladder.
Cora-Lea F | Overall ExperienceIncredible service and expertise displayed by all 3 men I spoke with. From initial contact, to the actual move in, everyone was great. I will definitely recommend Uhaul. Kathy
Kathy G | First ImpressionsThank you for the great service
tim w | Overall Experienceemail for Jessee McGrath does not work so detailed feedback can't be given and not sufficient space here to share my experience.
heather c | First Impressionswhat
darwin s | Overall ExperienceFriendly and knowledgable staff. Great experience.
Tyler B | Overall ExperienceI had mice in unit and mold on couches. Also never had walk through when I cleaned out unit and then was told I owed for a month because the employee told me in office I didnt have to sign to finalize
Nicole M | Overall ExperienceYou guys rock I came to you frazzled frustrated and confused And you had my back calmed me down and all with a smile.
karen d | First ImpressionsMice infested storage. When we asked management to fix an issue with our storage locker we were told to use “Irish spring soap” to keep mice away. Our storage locker door wouldn’t close properly.
Ashley D | Overall ExperienceGood team and helpful
muse m | First ImpressionsThe lady Jesse who helped me was awesome friendly organized made it quick and easy even though she had other customers she helped us all she deserves a raise for the amount of work she does
Amanda D | Overall ExperienceAfter having the storage unit for less then a week, unit was robbed due to the negligence of the employees and lack of effort. The service after the incident was non existent. Terrible customerservice
colton c | Overall ExperienceThank you so much for all your help
April B | Overall ExperienceHi my name is wezira Abdulkadir I've been there for two months was clean and nice is very good
wezira a | Overall ExperienceExcellent customer service. They got a hold of me right away when our unit was available. Always have gave me top notch service and professional results. I will not use any other storage facility 4 mo
TREVOR B | First ImpressionsOn found the onsite staff to be helpful and responsive both when getting a storage unit and returning the unit...Thank you
CRAIG C | Overall ExperienceStaff was so helpful and freindly. This was the second time using storage and I will keep coming back. Thank you
Lisa J | Overall ExperienceUsed to be a convenience store and transferred to a dedicated U-Haul outlet. Good location, truck selection, and branch manager.
ROBERT T | Overall ExperienceI haven’t had any problems with U-haul. The 2 years that I used this facility have been great. Easy payment, decent facility and easy set up/move out.
TAMIKA T | Overall ExperiencePricing was great, service was great, it was clean and felt secure. I used a storage unit for about three years and highly recommend the 17th street location in Edmonton.
KATIE D | Overall ExperienceGood conversation nice n friendly People
Alexander L | First ImpressionsThe storage area was not very well kept .
john& m | Overall ExperienceThe help of finding a storage unit was very helpful. She went out of her way to help me. I thank those of you at U Haul for your exceptional help when it was needed. Thank You again.
Mary U | First ImpressionsI was disappointed that I got no refund on the rent that I had just paid.
Allan M | Overall ExperienceThere is no security for storage outside the building, Our battery from our camper was stollen and we were told that they didn't look after those things you must have your own insurance.
victoria r | Overall ExperienceJessee was completely disorganized and rude. They were very understaffed. They only had one trailer when we requested two. Nothing was ready despite numerous conversations. This scratches the surface.
Alyssa M | Overall ExperienceGreat facility. Clean and accessible. Great staff.
bonnie H | Overall ExperienceJesse McGrath is the most incompetent manager I’ve ever dealt with. She has no control over her staff or any idea how to run a business. Cody an employee is nasty and rude.Tries to scam customers.
Sean H | Overall ExperienceThe unit had mice and a bunch of my stuff was damaged or needed to be cleaned thoroughly.
Aaron B | Overall ExperienceNot a secure place at all. Wont reccomend.
augustine c | Overall ExperienceRented a storage unit for about a year and had zero complaints, thank you so much!
Steve S | Overall Experienceno comment
JANET F | Overall ExperienceThanks
Ryan D | Overall ExperienceI booked a cargo van and a storage unit, but they did not have the van available. They did transfer the booking to another location, but they didn't let me know until I arrived at to pickup.
Aaron B | First ImpressionsThe young man who helped me yesterday was amazing. Was on his own and was very busy but handled everything with a smile and great attitude!
Lisa J | First ImpressionsQuick service
Karen M | First ImpressionsWebsite hours of storage accesss are wrong for this location. Which was a point of moving in there. Take it as it is unfortunately.
Tim Y | First ImpressionsGreat facility and safe
Pa C | Overall ExperienceIt was a positive experience would return to uhaul if needed thank you
Susan C | Overall ExperienceI would certainly use this facility again.
Mark D | Overall ExperienceJust had a bit of an ordeal setting up bank withdrawl, but ok now.
TRACY C | Overall Experienceit was ok for the rental unit
DONALD M | Overall ExperienceThe staff at this location has been very helpful from the beginning of storing our tools ,truck and trailer as well some furniture. thanks georgs
george s | Overall ExperienceHad a really good experience with 17 th St. U-Haul, the boys in the offfice friendly and ready to help, wouldn’t hesitate to recommend to others. Thank you
Elizabeth M | Overall ExperienceFriendly guy at front desk answered all my questions.
Stephen P | ReservationThe staff went above and beyond. Very busy place
daniel s | Overall ExperienceStaff are friendly and efficient. Storage units clean and secure.
JAMES K | Overall ExperienceThe staff at 17 street were willing to go the extra mile to be sure you were happy and confident leaving your unit.
Cheryl C | Overall ExperienceI gave an average rating because you guys are too expensive. I had no other choice to use you guys as other options are limited.
Aman G | Overall ExperiencePoor storage facility, would never recommend it. Not secured at all.
Tyler B | Overall Experiencevery friendly people...nice works👍
Paolo M | ReservationGreat customer service from staff. Very helpful, and always good at follow up calls. They are always busy there, but take the time to go the extra mile.
Wayne c | Overall ExperienceGood service
Kuldeep S | Reservationreservation meant nothing. when we went to pick up the vehicle the office was in a different location and then there was no size of truck that we reserved plus then i suggested my own fix.
david d | ReservationI find the storage prices to be very expensive. I had a unit at this location for about 2 years and there was not one break. You should think about long term customers.
JENNIFER H | Overall ExperienceWorked out great for me close secure storage staff very pleasant
Todd B | Overall Experience