Customer Reviews for U-Haul Moving & Storage at 17th St

1,822 reviews

7403 17th St NW   Edmonton, AB T6P1P1

(780) 944-0061

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(780) 944-0061

7403 17th St NW
Edmonton, AB T6P1P1

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Have printer that can print receipt and contract. Everyone was friendly that helped with rental.

joseph R. 
Rating:
5.0

Customer did not leave a comment.

gregg W. 
Rating:
4.0

Truck should be swept out after each use. Reception was very quick and cordial.

Pam P. 
Rating:
1.0

The people and service were good but the quality of the equipment was horrible. The trailer breaks didn't engage at all which leaves me to wonder what Uhaul as a company prioritizes more, profit over safety.

Rein V. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

MARTIN M. 
Rating:
5.0

Windshield wipers were broken. Front counter service was excellent

Dallas B. 
Rating:
5.0

Customer did not leave a comment.

April B. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

Customer did not leave a comment.

Matt O. 
Rating:
5.0

Customer did not leave a comment.

Jaykumar J. 
Rating:
4.0

Customer did not leave a comment.

BERNARD S. 
Rating:
5.0

Customer did not leave a comment.

Todd P. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
4.0

I didnt check the box on the 15 ft truck. Very dirty smelled bad also. I requested a $25 dollar clean up fee and was given it no problems. Dont like this take out truck on a quarter tank of gas. Would rather go back to the full tank idea

William W. 
Rating:
1.0

Customer did not leave a comment.

Tobi L. 
Rating:
1.0

Website allowed me to book a truck, stating that it was available. I had gotten the confirmation email, and it was all set up. I had tried all the smaller trucks, but couldn't rent them as they were not available, so I was forced to go with a 26'. That's fine, I went with what I could get, and at least it was only 2 km away from me, so in all I would only be traveling 20 km total, getting me to an estimated price of 70$. One hour before I'm scheduled to pick up the truck, I got a call saying that it was unavailable, and that my reservation was being pushed by two hours, and I now had to travel 20 km one way just to get the truck. The apartment that I was moving into only gave me a small window to move all my things, and if I didn't do it in this window, I'd owe them another 100$. Thankfully, we got it complete, but my scheduled, and confirmed reservation just added more stress to an already stressful day. On top of that, we were traveling more km with it now, and what would've been 70$ now came up to 150$. This is ridiculous and a joke. The lady was uncaring, rude, and snarky. And the truck came dirty, and trashed. This was a complete joke, we got the move done, but after almost 100$ more dollars, and more added grey hairs than necessary. Ridiculous.

Brad V. 
Rating:
2.0

The truck and dolly I reserved over a month prior were not available, so I got downgraded from a 26 foot truck to a 20 foot, which caused me to need a second trip for just a few pieces of furniture, costing me 60 extra kilometers on my trip. And I had to go rent a furniture dolly for more money last minute from a different company.

Emily L. 
Rating:
2.0

The site don't have enough staff, the customer service staff lady was rude and mean. When I picked up the truck 9.00 am in the morning, I told the lady please get the store unit unlocked, she said yes I will. When I reached at site at around 3.00 pm with loaded truck, the unit was locked, I went to customer service requested to unlock the unit, she said she can not do any thing. When reminded that I requested this morning, she told me I have not told her this morning and it was plain lie. I have to wait almost 1/2 hour to get the unit unlocked and another 45 minutes to return the truck.

Nasar I. 
Rating:
5.0

Customer did not leave a comment.

Jagroop T. 
Rating:
5.0

Very efficient and friendly.

paul D. 
Rating:
5.0

Customer did not leave a comment.

Brock C. 
Rating:
5.0

Very friendly staff

Paulo O. 
Rating:
5.0

Customer did not leave a comment.

Jim F. 
Rating:
5.0

Customer did not leave a comment.

Gurwinder S. 
Rating:
5.0

Units should be fully fueled prior to rental as i spent $200 on gas and returned it over full. A fuel credit should hace been provided

Bill P. 
Rating:
5.0

Customer did not leave a comment.

Austin H. 
Rating:
5.0

Customer did not leave a comment.

Dolores S. 
Rating:
5.0

Service as promised.

Hammond D. 
Rating:
2.0

It wasn't this location so much, it was the UHaul online booking system. It is horrible as this was not the Pickup Location I choose. Got a call Sunday evening telling m I couldn't get truck until 1 pm but we had booked service elevator at apartment for 11 am based on 10 am pickup I selected. New pickup location was quite far from apartment and even though I asked lady on Sunday evening if new pickup location would have my dollies (she said of course), the new location had no dollies. So now I have to wait until they can find another location with dollies and then I drive there to get my dollies. I got lost going there and now all this extra mileage and guess what I'm charged over mileage. All in all horrible customer service..

Alan A. 
Rating:
4.0

The tail lights and license plate light were not working when I picked it up. Thank fully I had just a little drive in the dark. Signals and brakes working but no clearance or tail lights. Very unsafe.

Dwayne C. 
Rating:
1.0

The gas mileage was wrong. Said there was 1/4 tank but was barely above E. Had to find a gas station right away. They didn't seem to worried about it. Told me to take a picture and they would give me a gas credit when I came back. They didn't. The mileage was off by 13 miles. Said they would give me a better rate but it was marginal. Charged my credit card$75 and it only came to $54 and didn't give me the difference. Would not recommend.

Kurt W. 
Rating:
4.0

Customer did not leave a comment.

Curtiss M. 
Rating:
4.0

Customer did not leave a comment.

mike R. 
Rating:
4.0

Nil

Robert P. 
Rating:
4.0

The rep was very kind and quick.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

SARABJIT P. 
Rating:
5.0

The staff were excellent. They got me signed up and connected to the equipment quickly.

Fabian T. 
Rating:
5.0

The truck eats gas like crazy. You guys have to improve fuel efficiency in the trucks.

rana S. 
Rating:
5.0

Was very impressed with how friendly the service was on a Saturday long weekend morning.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Alireza H. 
Rating:
5.0

Customer did not leave a comment.

Simon P. 
Rating:
3.0

Requested moving blankets, no one told us there wasn't any available. A courtesy call would have been nice. In order to make other arrangements. Completely disappointed in uhaul.

Shondra W. 
Rating:
2.0

The store was understaffed, computers didn't work, customers were left alone in the store while the two men were rushing to support customers. The two guys were very friendly and apologetic they were really awesome. The truck interior was sticky in the console and dirty. I was a little surprised by the cost. The text message sent in the being didn't even work and didn't know what was sent until the young man told me what it was. I have to say this rental was a little disappointing but will return to this location because the customer service provided by the two young men.

chris N. 
Rating:
4.0

Customer did not leave a comment.

Ian P. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
1.0

Customer did not leave a comment.

George B. 
Rating:
1.0

customer service so not helpful. Way too tiring and horrible experience I had with any company. Very sad

Raj B. 
Rating:
5.0

Customer did not leave a comment.

Jacob B. 
Rating:
4.0

The 20ft truck alignment was off and the brakes were worn. I reserved the package of pads, dollie and cart, all were unavailable for use. I spent an extra 2 hours on the phone and travel to source a dollie.

Steve I. 
Rating:
5.0

Exceptional customer service! Fast friendly and efficient staff!

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Herb H. 
Rating:
3.0

We were extremely disappointed that the 10 x 15 unit we booked and was confirmed a couple of weeks ago was not available when we arrived with the UHaul truck to unload just boxes of household items. The nice young lady at the front desk called around and tried to accommodate us however there were no other UHaul units in Edmonton. We were able to get a 10x10 (free for the inconvenience) for the month but our furniture will not fit into it as it is now full of boxes only. The young lady did give us a free month and we wait till a 10x15 becomes available. Unfortunately that will require a large part of one day to move everything again when that happens. So an unexpected hitch in our move.

Cara S.  |  First Impressions 
Rating:
5.0

Nothing

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Valerie F. 
Rating:
4.0

Customer did not leave a comment.

Rolle P. 
Rating:
4.0

Just that I like a refund for my double charged insurance $90.00 from your 96 st location. Thank you This location, friendly, clean and ok.

gerry S. 
Rating:
3.0

Customer did not leave a comment.

Nathaniel S. 
Rating:
5.0

Good service

Navdeep S. 
Rating:
5.0

The truck was dirty on the outside but to be expected with the Spring melt we have been experiencing. The staff was great and the online booking process clear and easy.

Ward M. 
Rating:
4.0

Attendant very helpful to ensure I was able to get the correct hitch and ball for my car that was smaller than the standard 2” thread.

John W. 
Rating:
4.0

The straps on the car dollie are a bit worn and ratchets can use some WD40. Otherwise it worked just fine. The attendant was very pleasant and helpful, even with a line up of customers.

Francis L. 
Rating:
3.0

Trailer was presented dirty with multiple clearance lights not functioning. Inside was not swept with a used bandage and sand on the floor. Had to drive to another location to pick up reserved dolly.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Charlene Z. 
Rating:
5.0

Customer did not leave a comment.

Jordan W. 
Rating:
4.0

The back of the truck was dirty and had drywall debris in the back from a previous user and the tires were very old and bald, when I rented the vehicle the roads were icy and these tires were not good at all...they need to be replaced..other than that all was good...

George N. 
Rating:
2.0

The vehicle was filthy and the back of the truck had food and lots of dirt in it. Clearly had not been cleaned or even looked at since its last use.

Nolan W. 
Rating:
5.0

Customer did not leave a comment.

Luiza L. 
Rating:
4.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

Quick, easy, with friendly staff

ryan K.  |  First Impressions 
Rating:
1.0

There was mice there , as they damaged our expensive couch and peed on everything we had in the storage, the 26' truck as no winter tires the people there are very nice but uhall has no regard for people stuffs or their lives as they don't care to make sure the tires in the their truck is good.

Elvis M. 
Rating:
1.0

My dad went to pick up the truck said everything was filthy. The cab was a mess the windows were dirty had to clean all the windows and mirrors because he couldn't see out of them. No windshield washer fluid in the truck. The rental company provided thru U-Haul made a mess of most of our furniture as well. Basically every large piece of furniture we have had been damaged in some way. I will be filing a complaint with uhaul for sure and hopefully something can be done about our damaged furniture

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

shelly M. 
Rating:
4.0

Customer did not leave a comment.

Ian S. 
Rating:
5.0

Customer did not leave a comment.

Lori L. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
1.0

Hire people that actually care about customer service and the equipment that is rented out.

William B. 
Rating:
5.0

Excellent customer service. Will go back for future service.

Setimio O. 
Rating:
2.0

Inside of truck was not cleaned out from previous user. Truck had no cruise control when I was told the week before that it did. Snow not cleared off truck prior to pick up Wasn't told truck was supposed to be washed before dropping off at drop off location

Dean K. 
Rating:
4.0

Customer did not leave a comment.

Hunter G.  |  First Impressions 
Rating:
5.0

The staff was very helpful will come Back just for her friendly face!!

Nick U. 
Rating:
4.0

They accommodated our last minute changes very well. They were very helpful.

Kathy H. 
Rating:
5.0

Staff member was excellent on pickup and return. Very personable and helpful.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Ajaypal S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ajaypal S. 
Rating:
5.0

Manager (Darren) and employees were always friendly and helpful whenever I needed it

Ryan H.  |  Overall Experience 
Rating:
3.0

The office is not clean and storage room slider lock mechanism was very hard to open during to warping.

Sandra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrea G. 
Rating:
1.0

I had a 10 foot truck reserved. When I arrived, the employee told me they didn't have the 10 foot truck back yet. So I had to take a 26 foot truck, which was much too big, and made the move more difficult.

Nathaniel S. 
Rating:
4.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Affordable price and staff are so accomodating.

Monalisa G. 
Rating:
5.0

Have truck clean. Snow brushed off vehicle. Attendant has lots of time to accomplish this task. Took me half hour to pick up vehicle?? This included cleaning snow off vehicle and scraping windows

Glenn W. 
Rating:
5.0

The guy helping was pleasant and knowledgeable the best experience I have had at a uhaul rental!

Christy C. 
Rating:
4.0

Customer did not leave a comment.

Haley M. 
Rating:
3.0

I absolutely hate the policy of partial fuel tanks - and the concept that it would be more expensive to rent them out full when the client is the one paying for the fill up after the first is absolutely bullshit. It is simply a way to hopefully scam extra fuel from the customer - which is abhorrent.

Angella R. 
Rating:
5.0

The staff was AMAZING!! Enough said!!

Nicole J. 
Rating:
4.0

Customer did not leave a comment.

David V. 
Rating:
3.0

Specifically had booked utility dolly's and there were none. Causing a scramble to find an alternate.

Courtney L. 
Rating:
5.0

Customer did not leave a comment.

Sumit P. 
Rating:
4.0

Customer did not leave a comment.

Real S. 
Rating:
5.0

Good job to the staff, one of the most polite, consistent and customer focus outlet l went. This is my favorite location when l need uhaul. Staff are very helpful and concern to the customer needs. I will recommend this location to anybody. Thats the reason l keep coming back. Thank you for rhe great service.

marietta t.  |  Overall Experience 
Rating:
1.0

No one there to assist. The app did not work to show proof of my drop off and i was charged the $60 deposit fee.

Tyrone U. 
Rating:
3.0

I rented two trucks within 1 week. The cab of the first truck had a very dirty cab with chocolate milk and another substance splashed on the inside of the windshield. The cargo area was covered in silicone strips, pieces of wood and screws from someone's renovation. The second truck had a relatively clean cab but the cargo area had broken glass and moving blankets in it. When I returned the first truck, the representative was helpful and seemed concerned by the state of the truck.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Troy N.  |  Overall Experience 
Rating:
5.0

The emerald louse who assisted with the rental, Joshua I believe was absolutely exceptional in all aspects. He truly by far provided one of the best customer service experiences I have had to date. Friendly. Knowledgeable, informative, helpful, highly articulate and very personable.

Natalie B. 
Rating:
5.0

Good guys at this location

AMANDEEP S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyson B. 
Rating:
5.0

Customer did not leave a comment.

Ken H. 
Rating:
3.0

The place is too congested, not enough space to park personal vehicles or the rentals. The associated does not assist in the parking the rental equipments. It's a Chaos in the parking lot.

Nelson P. 
Rating:
5.0

Customer did not leave a comment.

Carrie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elvis M.  |  First Impressions 
Rating:
5.0

Everything was excellent!

Trina B.  |  Overall Experience 
Rating:
5.0

Reasonably priced RV storage unit, safe and secure

Lance M.  |  Overall Experience 
Rating:
5.0

Other than the heat and light wasn't working ..everything was great.

Joey K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE B.  |  Overall Experience 
Rating:
1.0

I moved out in October and you say November!!!! Way to rip people off I’m not paying what a joke

Natasha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte O.  |  Overall Experience 
Rating:
1.0

Some one broke in to unit 15 days from when I rented unit . Plus 3 other units and staff did not know anything about it tell I called them . You need to do things differently. Walk the property don't hide in office. They broke in to it two day before I came to add to locker. Storage space is not safe .

Joseph M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wesley G.  |  Overall Experience 
Rating:
3.0

There is to many late fee charges. When u get behind it's hard to get caught up.

Kelli M.  |  Overall Experience 
Rating:
5.0

Uhaul is awesome. Josh and nick at 17 st is very helpful friendly and kind. Josh always helps where he helpful

jonandi s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda C.  |  Online Move In 
Rating:
5.0

I only dealt with the management and staff through email and phone, but they were absolutely amazing!! They provided the exact remote service we needed.

KIM M.  |  Overall Experience 
Rating:
3.0

Move out date is incorrect. Follow up was 2 months late

Nick B.  |  Overall Experience 
Rating:
3.0

We never received a light bulb for our unit. Every time we asked for one we were told they were out. We also noticed lots of mice droppings which caused us to throw out lots of our belongings.

ENRIQUE S.  |  Overall Experience 
Rating:
3.0

It was ok. Employees helpful & friendly!

Susan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark P.  |  Overall Experience 
Rating:
1.0

Staff are terrible, no one knew what storage units were available. Site was overfilling with garbage and horribly maintained. I said I wanted a unit for ONLY a month. Checked out and everything after one month, they then continued to want money from me. Absolutely terrible and I will be using a different location better maintained next time.

Aaron G.  |  Overall Experience 
Rating:
5.0

Everyone have been awesome.

Sharon T.  |  First Impressions 
Rating:
5.0

Thank you! Everything went smoothly.

sally v.  |  Overall Experience 
Rating:
5.0

Manager and Staff were very helpful and accommodating to our specific needs!!

KIM M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TANNEA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomas M.  |  Overall Experience 
Rating:
1.0

My belongings were covered in mice poop and pee , had to throw everything of mine away .

Paige C.  |  Overall Experience 
Rating:
5.0

Staff at this location were very helpful especially when things dont go as planned with the Uhaul reservations which happens often with Uhaul. But they are quick to accommodate with solutions.

rob j.  |  Overall Experience 
Rating:
3.0

If its possible to keep access longer or 24 hours that would be just amazing

CHRISTIE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WAYNE R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Paul P.  |  First Impressions 
Rating:
3.0

I was alittle frustrated with the staff it’s very hard to get ahold of them and keep getting sent to reservation staff they need more people working there

Theresa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul P.  |  Overall Experience 
Rating:
1.0

Very messy yard, garbage everywhere. Staff didn’t know which sites were occupied and which ones were free. Very bad image and won’t be using this again.

Aaron G.  |  First Impressions 
Rating:
1.0

I had mice poo all over everything! I called to cancel my storage, after I moved out, and they confirmed it was canceled (after waiting on hold for an hour), only to get an email a week later saying I owed them a late payment fee because I hadn't paid for something I had cancelled! Wait on hold for another 45 mins to cancel again. I hope I never have to deal with uhaul again.

Emily G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARLA T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allen L.  |  Overall Experience 
Rating:
4.0

To call uhaul on 17 st was almost impossible to get through to customer service. There were times it took me 3 days to get through to them just to make a storage payment. When you did get through I would be put on hold and no one came back to answer the phone. Chane the GM would never reply to my emails I sent to him to make a storage payment or call me as I would leave my phone number for him to call me so I could make a payment. The phone situation needs to be looked at.

teresa w.  |  Overall Experience 
Rating:
3.0

Online there should be pictures of the unit. We 1200 square feet is deceiving I actually need a way bigger unit.

Adrienne T.  |  Online Move In 
Rating:
1.0

Am per was stolen from the uhaul site. Luckily it was found. We keep our site paid for yet the facility allowed someone else to put there stuff In our site. We checked twice and we would not have been able to park our camper. After notified them it was stolen no one called to see if everything was okay and if they could do anything. Answer yeas call check in with your customer help get video footage together offer to load in onto a Zip drive. When I spoke to mama her he said they(police) did not have a Zip drive to download footage. To me get dates and download it for the customer and police. This to me is customer service. I know If I was the manager I would have got a Zip drive for customer and police. Have rented before in other cities from uhaul and they were awesome unfortunately this has left a bad taste in mouth.

Kenneth Richard J.  |  Overall Experience 
Rating:
5.0

Today was going to be a terrible day if joshua didnt exist ( hope i write the name right ) .this guy is AMAZINGGGGG I called 9time today trying to figure out my storage unit and all the sh..t that goes with it. This guy answered all my question with the same enthusiasm on every phone call . IT TAKE ME AN OUTSTANDING CUSTOMER SERVICE FOR ME to take my time to write a review . I CAN NOT THANK YOU ENOUGH YOU MADE MY DAY AND MY ANXIETY LOVE YOU FOR THAT.we need more people like JOSHUA in companies

Fanya A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Randy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca O.  |  Overall Experience 
Rating:
1.0

The online process stated that my lock would be ready in the storage locker. This was untrue. As we waited for the employee to come open up our unit we started to unload the trailer. After 30 minutes of waiting and having most of the trailer unpacked we than were told we had to be moved. Not happy. Also, the poor employee was alone on a Saturday. Definitely way to busy to be only having one employee working. Thank you!

Lauren M.  |  Online Move In 
Rating:
4.0

Fast friendly. And just all around helpful

Francis O.  |  First Impressions 
Rating:
3.0

Quit sending this to me. Had lot there for years

DOUG J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rajdeep S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul P.  |  First Impressions 
Rating:
5.0

A great experience from initial contact to completion. Good access just off the Henday and lots of room between storage blocks to get vehicles in and out.

Richard G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allyson N.  |  First Impressions 
Rating:
5.0

Joshua has and continues to be very helpful! He has helped make this process easy for us!

Bobbi b.  |  Online Move In 
Rating:
4.0

In person service and facility are great. However, anytime I called I was placed on automatic hold and disconnected after 20 minutes.

Marsha W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

alexa p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William R.  |  Overall Experience 
Rating:
5.0

Darren and his staff provided excellent customer service and assistance when needed. Thank you!

amanda r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyshia S.  |  Overall Experience 
Rating:
4.0

I've never used a storage facility before so hard to know how to rate the service. I can say I had one issue with snow in the storage room but the issue was quickly resolved to my satisfaction. As there is usually only one staff person at any given time (at least when I was there) the service can be slow if they are serving another customer but the staff were always friendly.

heather c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANIKA N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory C.  |  Overall Experience 
Rating:
5.0

Thank you! Had no issues and will definitely recommend and will be back .

Carolyn P.  |  Overall Experience 
Rating:
1.0

My unit was broken into and had property stolen. Was told the employees do a yard check twice a week but didn’t notice when my unit was broken into for weeks. The security footage showed nothing because the manager said it must have happened prior to the last day on the footage (30 days). When I came to close my unit, Edmonton police were there and in discussion they revealed that theft from the property is a common experience and that this location has the highest frequency of theft related calls. Even though staff tried and were somewhat helpful, nothing could be done regarding my lost property or compensation because of the incompetence of security that has been in place. I will never use again nor will I suggest anyone to use uhaul storage for anything important or of significant value. I asked for a refund to at least cover some of the lost property but all I was offered was a credit to continue using the unit. Why would I continue using the unit if uhaul couldn’t give me peace of mind to start with.

ron h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene A.  |  Overall Experience 
Rating:
1.0

Ended up getting a different storage unit company because repairs were never done.

Ashley B.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Would recommend to everyone.

JACQUELINE R.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Raj Kuar P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

PATRICK O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verlyn E.  |  Overall Experience 
Rating:
4.0

Very accommodating. Didn't have the unit i booked online, but found me one that would fit my needs.

Kyle B.  |  First Impressions 
Rating:
5.0

Nice strong humble organized personals thank you for everything ☺️☺️

Abdulaziz I.  |  Overall Experience 
Rating:
5.0

Always good service with secure storage facility. I will use U-Haul again in the future.

TREVOR B.  |  Overall Experience 
Rating:
2.0

Expressed concerns about water leaking into my area and having 4 -2cube boxes saturated 3-4” on bottom. Fabric was still very damp and there was mildew damage!

Cathy C.  |  Overall Experience 
Rating:
5.0

staff was very friendly and eager to assist, answering all my questions and facilitating my rental from start to finish, thanks again!

Cathy C.  |  Overall Experience 
Rating:
4.0

Should be two people working the office....ridiculous long waits in line to be helped otherwise a good facility

Todd B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorraine G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pirthipal Singh B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorraine G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brooklen L.  |  Overall Experience 
Rating:
1.0

Had a problem with mice which damaged my sofa and was not resolved to my liking. It doesn't help Uhaul is its own insurance company. Not good for the consumer.

Pam P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAWN P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory C.  |  First Impressions 
Rating:
4.0

The person looking after me was awesome told me about everything that I needed to know about

Angela V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynnien P.  |  First Impressions 
Rating:
1.0

Locker is constructed such that mice can easily enter, and they pooped and peed and chew everything. I recently called and was left on hold, told agent. Asked for manager, he said he was manager and was busy. I emailed customer service in USA. Manager said complaints are bounced back to him. On site washroom filthy, dishwashing soap only soap available (do they know there is a pandemic), no paper towel holder, floor filthy, no garbage bin. I called U Haul about 4 years ago when I used 149 Street site. Told agent I was double charged. She said she would get back to me. Hasn't called yet. I moved out May 16, 2020 after telling local Pock-It Storage about the dirty U-Haul facility. Pock-It matched price and upgraded me to climate-controlled unit at no extra cost. During my check out process, agent at local U-Haul interrupted me 3 times during a one-minute conversation. Obviously no customer training. I got my receipt, thanked him and left. You just lost 100 customers. All the best.

EDWARD S.  |  Overall Experience 
Rating:
5.0

17st staff in Edmonton were very helpful and friendly

PATRICK O.  |  First Impressions 
Rating:
4.0

good service, Im happy, staff are very nice. Its the best U-Haul. Manny Professional STAR

emmanual b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIM S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard F.  |  First Impressions 
Rating:
5.0

Staff very helpfull and friendly..

alvin r.  |  First Impressions 
Rating:
5.0

Time after time, U-Haul has been there to accomadate all of my moving and storage needs. I will always rely on them for their great service and making moving and storage as smooth as things can be during a move. Thanks for your service!

TREVOR B.  |  Overall Experience 
Rating:
1.0

I was lied to about the unit being lit. The latches don't line up properly and I could not open the unit by myself:( I left repeated messages for the manager to call me, which he says he never received :( Once I spoke to him, he was very helpful and accodating:) Payment was requested 17 days after I moved out by staff. In speaking with him that day he said he would make a note. Payment was request again 19 days after move out by email. I have an ongoing issue with the rental truck location that is still unresolved:) No I would not recommend your company even after decades of loyalty to you. The issue from March 7th should have been dealt with immediately and is still unresolved. Thank you very much for you time:) Lois Lesage 780-984-4977

Lois L.  |  Overall Experience 
Rating:
3.0

The snow hasn't been cleared in front of some units and there was dust on the walls inside so in my opinion the facility maintenance has gone downhill

CASEY V.  |  First Impressions 
Rating:
5.0

People are more than happy to help

Aimee D.  |  First Impressions 
Rating:
2.0

Move in day, I couldn’t close the door to the unit. I looked to see if there was anything in the way of the door (my stuff on the inside) but there wasn’t. Turns out the tracks the door closes on, we’re full of ice. Nobody had cleaned the unit or made sure the unit would be move in ready clearly. I’m sure this isn’t the first time this has happened. I’m sure it won’t be the last. It was late and it was also the coldest day of the year. I just wanted to get out of there so when we finally got the door closed, I just wanted to go home, warm up, and sleep. I ended up going back to the unit a couple times and every time I went, the unit was VERY difficult to open. We had to use a crowbar to open and shut the latch. Or it wouldn’t open. That amount of force and pressure was frustrating and def avoidable if the people maintaining the units, cleaned out the tracks before someone moves in. I mentioned something the second last time I went to the facility because it is so time consuming just to open and close the door. The man was great with me even tho I was extremely upset. He mentioned he would tell his manager but I don’t know if anything happened. My unit also had a light but no light switch or pull string. No way to access the light bulb to change it unless I brought a ladder.

Cora-Lea F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy G.  |  Overall Experience 
Rating:
5.0

Incredible service and expertise displayed by all 3 men I spoke with. From initial contact, to the actual move in, everyone was great. I will definitely recommend Uhaul. Kathy

Kathy G.  |  First Impressions 
Rating:
5.0

Thank you for the great service

tim w.  |  Overall Experience 
Rating:
2.0

email for Jessee McGrath does not work so detailed feedback can't be given and not sufficient space here to share my experience.

heather c.  |  First Impressions 
Rating:
4.0

what

darwin s.  |  Overall Experience 
Rating:
4.0

Friendly and knowledgable staff. Great experience.

Tyler B.  |  Overall Experience 
Rating:
3.0

I had mice in unit and mold on couches. Also never had walk through when I cleaned out unit and then was told I owed for a month because the employee told me in office I didnt have to sign to finalize

Nicole M.  |  Overall Experience 
Rating:
5.0

You guys rock I came to you frazzled frustrated and confused And you had my back calmed me down and all with a smile.

karen d.  |  First Impressions 
Rating:
1.0

Mice infested storage. When we asked management to fix an issue with our storage locker we were told to use “Irish spring soap” to keep mice away. Our storage locker door wouldn’t close properly.

Ashley D.  |  Overall Experience 
Rating:
5.0

Good team and helpful

muse m.  |  First Impressions 
Rating:
5.0

The lady Jesse who helped me was awesome friendly organized made it quick and easy even though she had other customers she helped us all she deserves a raise for the amount of work she does

Amanda D.  |  Overall Experience 
Rating:
1.0

After having the storage unit for less then a week, unit was robbed due to the negligence of the employees and lack of effort. The service after the incident was non existent. Terrible customerservice

colton c.  |  Overall Experience 
Rating:
5.0

Thank you so much for all your help

April B.  |  Overall Experience 
Rating:
5.0

Hi my name is wezira Abdulkadir I've been there for two months was clean and nice is very good

wezira a.  |  Overall Experience 
Rating:
5.0

Excellent customer service. They got a hold of me right away when our unit was available. Always have gave me top notch service and professional results. I will not use any other storage facility 4 mo

TREVOR B.  |  First Impressions 
Rating:
5.0

On found the onsite staff to be helpful and responsive both when getting a storage unit and returning the unit...Thank you

CRAIG C.  |  Overall Experience 
Rating:
5.0

Staff was so helpful and freindly. This was the second time using storage and I will keep coming back. Thank you

Lisa J.  |  Overall Experience 
Rating:
4.0

Used to be a convenience store and transferred to a dedicated U-Haul outlet. Good location, truck selection, and branch manager.

ROBERT T.  |  Overall Experience 
Rating:
3.0

I haven’t had any problems with U-haul. The 2 years that I used this facility have been great. Easy payment, decent facility and easy set up/move out.

TAMIKA T.  |  Overall Experience 
Rating:
5.0

Pricing was great, service was great, it was clean and felt secure. I used a storage unit for about three years and highly recommend the 17th street location in Edmonton.

KATIE D.  |  Overall Experience 
Rating:
4.0

Good conversation nice n friendly People

Alexander L.  |  First Impressions 
Rating:
2.0

The storage area was not very well kept .

john& margret S.  |  Overall Experience 
Rating:
4.0

The help of finding a storage unit was very helpful. She went out of her way to help me. I thank those of you at U Haul for your exceptional help when it was needed. Thank You again.

Mary U.  |  First Impressions 
Rating:
4.0

I was disappointed that I got no refund on the rent that I had just paid.

Allan M.  |  Overall Experience 
Rating:
2.0

There is no security for storage outside the building, Our battery from our camper was stollen and we were told that they didn't look after those things you must have your own insurance.

victoria r.  |  Overall Experience 
Rating:
2.0

Jessee was completely disorganized and rude. They were very understaffed. They only had one trailer when we requested two. Nothing was ready despite numerous conversations. This scratches the surface.

Alyssa M.  |  Overall Experience 
Rating:
5.0

Great facility. Clean and accessible. Great staff.

bonnie H.  |  Overall Experience 
Rating:
1.0

Jesse McGrath is the most incompetent manager I’ve ever dealt with. She has no control over her staff or any idea how to run a business. Cody an employee is nasty and rude.Tries to scam customers.

Sean H.  |  Overall Experience 
Rating:
1.0

The unit had mice and a bunch of my stuff was damaged or needed to be cleaned thoroughly.

Aaron B.  |  Overall Experience 
Rating:
2.0

Not a secure place at all. Wont reccomend.

augustine c.  |  Overall Experience 
Rating:
5.0

Rented a storage unit for about a year and had zero complaints, thank you so much!

Steve S.  |  Overall Experience 
Rating:
4.0

no comment

JANET F.  |  Overall Experience 
Rating:
5.0

Thanks

Ryan D.  |  Overall Experience 
Rating:
3.0

I booked a cargo van and a storage unit, but they did not have the van available. They did transfer the booking to another location, but they didn't let me know until I arrived at to pickup.

Aaron B.  |  First Impressions 
Rating:
5.0

The young man who helped me yesterday was amazing. Was on his own and was very busy but handled everything with a smile and great attitude!

Lisa J.  |  First Impressions 
Rating:
5.0

Quick service

Karen M.  |  First Impressions 
Rating:
3.0

Website hours of storage accesss are wrong for this location. Which was a point of moving in there. Take it as it is unfortunately.

Tim Y.  |  First Impressions 
Rating:
5.0

Great facility and safe

Pa C.  |  Overall Experience 
Rating:
4.0

It was a positive experience would return to uhaul if needed thank you

Susan C.  |  Overall Experience 
Rating:
4.0

I would certainly use this facility again.

Mark D.  |  Overall Experience 
Rating:
3.0

Just had a bit of an ordeal setting up bank withdrawl, but ok now.

TRACY C.  |  Overall Experience 
Rating:
4.0

it was ok for the rental unit

DONALD M.  |  Overall Experience 
Rating:
4.0

The staff at this location has been very helpful from the beginning of storing our tools ,truck and trailer as well some furniture. thanks georgs

george s.  |  Overall Experience 
Rating:
5.0

Had a really good experience with 17 th St. U-Haul, the boys in the offfice friendly and ready to help, wouldn’t hesitate to recommend to others. Thank you

Elizabeth M.  |  Overall Experience 
Rating:
5.0

Friendly guy at front desk answered all my questions.

Stephen P.  |  Reservation 
Rating:
5.0

The staff went above and beyond. Very busy place

daniel s.  |  Overall Experience 
Rating:
5.0

Staff are friendly and efficient. Storage units clean and secure.

JAMES K.  |  Overall Experience 
Rating:
4.0

The staff at 17 street were willing to go the extra mile to be sure you were happy and confident leaving your unit.

Cheryl C.  |  Overall Experience 
Rating:
3.0

I gave an average rating because you guys are too expensive. I had no other choice to use you guys as other options are limited.

Aman G.  |  Overall Experience 
Rating:
1.0

Poor storage facility, would never recommend it. Not secured at all.

Tyler B.  |  Overall Experience 
Rating:
5.0

very friendly people...nice works👍

Paolo M.  |  Reservation 
Rating:
5.0

Great customer service from staff. Very helpful, and always good at follow up calls. They are always busy there, but take the time to go the extra mile.

Wayne c.  |  Overall Experience 
Rating:
5.0

Good service

Kuldeep S.  |  Reservation 
Rating:
1.0

reservation meant nothing. when we went to pick up the vehicle the office was in a different location and then there was no size of truck that we reserved plus then i suggested my own fix.

david d.  |  Reservation 
Rating:
3.0

I find the storage prices to be very expensive. I had a unit at this location for about 2 years and there was not one break. You should think about long term customers.

JENNIFER H.  |  Overall Experience 
Rating:
5.0

Worked out great for me close secure storage staff very pleasant

Todd B.  |  Overall Experience 
No reviews have been submitted for this location.

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