Customer Reviews for U-Haul Moving & Storage at 17th St

1,677 reviews

7403 17th St NW   Edmonton, AB T6P1P1

(780) 944-0061

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(780) 944-0061

7403 17th St NW
Edmonton, AB T6P1P1

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Absolutely speechless. There wasn't even a drop off location which Google shoes me a location the girl who rented it to me put my drop off 100km away from where my drop off location was supposed to be. Had to drive 40km north to drop it off and you still charged me for it.

Darcy R. 
Rating:
5.0

Customer did not leave a comment.

Allan K. 
Rating:
5.0

Thank you so much for your service. Only one thing i want to share, that is key return box i found totally open and i needed to return the key into the open box. I am not sure its secure or not and didn't found anyone to tell that key return box is open.

Mohammad Moinur R. 
Rating:
3.0

I rented a utility trailer. It was full of snow and ice. Not unexpected, as they are stored outside, but after shoveling the snow out, it took me another hour to chip out the ice sufficiently to walk in the trailer. While parked, I suggest the trailers be angled for water run-off, rather than pooling.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Perry L. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
1.0

I moved out in October and you say November!!!! Way to rip people off I’m not paying what a joke

Natasha B.  |  Overall Experience 
Rating:
1.0

Firstly I was given a vehicle with another vehicle parked in front so had to go back inside to request him to move it which he did I then spent 10min scraping the ice of the windshield while the vehicle was warming up got inside and a warning light was on saying the tire needed air! Went back in the office and told him then he asked me which tire is flat I'm like are you kidding me how the heck do I know! So then I get another vehicle which I had to then scrape off the ice again while warming up the vehicle! Now I drive off go to my apartment bring down the box spring and mattress we open the back of the uhaul and it is full of stuff….by this time I burst into tears my fingers where frozen and now I have to call in and share what happened I was so frustrated! The rep on the phone was great and said she would get that location to call me he did and proceeded to say he's sorry bring back the vehicle and said he doesn't know how that is even possible to which I replied well I'm not lying he then said I believe you I'm not saying I don't believe you then he asked what's in the back I'm like how the heck do I know by this time a whole 2hrs had gone by and I had someone helping me who I had to pay! This was the worst experience I've ever had and I would even thoughI got it for free no charge it's was inconvenient cold stressful and something that's should of been quick stress free n simple was the total opposite! It was freezing cold stressful inconvenient and annoying

Grace E. 
Rating:
4.0

Still I didn't get my invoice

.Manpreet S. 
Rating:
5.0

Customer did not leave a comment.

Simon J. 
Rating:
4.0

A better spot for returning equipment is required, next to no room for returns.

Neal F. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Geeorge N. 
Rating:
5.0

Customer did not leave a comment.

Charlotte O.  |  Overall Experience 
Rating:
5.0

They are now my go-to location for U-Haul services

John R. 
Rating:
4.0

None at this time

Gerry N. 
Rating:
5.0

Customer did not leave a comment.

Dallas J. 
Rating:
5.0

Everything is GOOD !!

Bohdan K. 
Rating:
4.0

The truck could have been cleaner. Also when booking a truck on line it should have indicated that the truck had to be returned to the same location that it was rented from.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Kathryn A. 
Rating:
4.0

Customer did not leave a comment.

Wanda G. 
Rating:
5.0

Customer did not leave a comment.

Mohamed N. 
Rating:
5.0

Only downfall was the lack of a hitch pin on the premises, seemed strange for a U-Haul location, but service and equipment were top shelf as always. Love this location, just wish they had more equipment.

Ronald H. 
Rating:
4.0

Continue what you are doing

graham M. 
Rating:
5.0

Customer did not leave a comment.

Valery C. 
Rating:
1.0

Some one broke in to unit 15 days from when I rented unit . Plus 3 other units and staff did not know anything about it tell I called them . You need to do things differently. Walk the property don't hide in office. They broke in to it two day before I came to add to locker. Storage space is not safe .

Joseph M.  |  Overall Experience 
Rating:
2.0

Only for rentals ..DO NOT STORE ANYTHING

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Darren C. 
Rating:
5.0

When I dial 780-944-0061 and expect to talk to local people, why do I get connected to Krugerville, Texas ???

Bohdan K. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
3.0

I had ordered blankets and a dolly about a month prior to the rental date, I believe the app said that these items would be in the van. I didn't check the back of the van before leaving the U haul site, and when I arrived at my move site, these items were not there, so I had to drive another vehicle back and request them. The young man at the counter was very good to deal with, and I could tell he was doing his best, it seemed quite busy. He said they were out of dolly's but did offer the blankets, and he said he would be sure to reverse the charge for me, which was more than sufficient.

Cole G. 
Rating:
5.0

Customer did not leave a comment.

Roshan S. 
Rating:
4.0

Customer did not leave a comment.

john g.  |  Overall Experience 
Rating:
1.0

They had the wrong trailer ready for us (uncovered flatbed), then gave us a much smaller one than we ordered but I haven't seen a refund for the difference in price yet. They were so under staffed there was a long line up and one guy trying to help everyone inside and out so we just left.

Mark S. 
Rating:
1.0

Severely understaffed. when dropping off the uhaul there was one guy working and it was so backed up because another customer was there to pick up a reserved trailer that someone else mistakenly took already. I was standing inside the room with absolutely no idea what to do or who to talk to. I'm surprised we even got out of there. Like what is wrong with uhaul?

Billy N. 
Rating:
5.0

Customer did not leave a comment.

.Husanjit S. 
Rating:
1.0

No walk through with the vehicle was done. VERY lazy staff. Didn't seem like they wanted us to be there. NEVER coming back to this location . NOT recommending this location. Was charged twice for a rental when we had 24hours to bring it back. We took 6 hours and were charged for 2 rentals simply because we forgot to go to the link in the text that was sent. Sorry I forgot to do this, never had to do this before and I don't know why it is such a big deal now. We had death in the family and were in a big hurry to move their belongings. Such a sad experience. Please try harder for the next customer. Thank you.

mike H. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Everything is up to mark.

.Karanbir S. 
Rating:
5.0

Note: There was damage to the items in shipment. They were helpful in mitigating this, but there still will be a claim being put in. Fortunately, none of the irreplaceable 78 rpm records were damaged, but a cylinder player was damaged.

Dennis C. 
Rating:
5.0

Nothing.

Donald B. 
Rating:
3.0

Customer did not leave a comment.

Aaron R. 
Rating:
5.0

Customer did not leave a comment.

Jared B. 
Rating:
5.0

Customer did not leave a comment.

Alain C. 
Rating:
5.0

It was really good experience

ashish W. 
Rating:
4.0

Customer did not leave a comment.

Wesley G.  |  Overall Experience 
Rating:
5.0

Great staff.

Eric M. 
Rating:
5.0

Professional and courteous staff both st the start and upon return. Everything was explained in a way that was easy to understand.

Alan M. 
Rating:
3.0

There is to many late fee charges. When u get behind it's hard to get caught up.

Kelli M.  |  Overall Experience 
Rating:
4.0

Drop-off process was simple and quick.

Kenneth Q. 
Rating:
5.0

Customer service at this location were very helpful and courteous. I was questioned about damages to the trailer I rented from another location. I provided pictures of the before and they were accepted by the staff. Thanks to technology and time stamping of pictures. Staff are great.

george O. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

It was so easy to book and pick-up!

Shannon R. 
Rating:
5.0

Friendly, fast service.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Clayton D. 
Rating:
4.0

Got the truck with 7/8 of tank. Returned full. How do you know how to fill to 7/8 after a day off driving around? Truck should be full when rented out or a credit given for returning with a full tank.

Ryan D. 
Rating:
5.0

Uhaul is awesome. Josh and nick at 17 st is very helpful friendly and kind. Josh always helps where he helpful

jonandi s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bhupinder D. 
Rating:
4.0

Customer did not leave a comment.

Linda C.  |  Online Move In 
Rating:
5.0

I only dealt with the management and staff through email and phone, but they were absolutely amazing!! They provided the exact remote service we needed.

KIM M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Awesome service and helped hooking up the trailer!

Stephen T. 
Rating:
4.0

Awful physical location. Everything else was great

David W. 
Rating:
3.0

Customer did not leave a comment.

manraj S. 
Rating:
5.0

Customer did not leave a comment.

brenda F. 
Rating:
5.0

Customer did not leave a comment.

kevin W. 
Rating:
3.0

Move out date is incorrect. Follow up was 2 months late

Nick B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
3.0

We never received a light bulb for our unit. Every time we asked for one we were told they were out. We also noticed lots of mice droppings which caused us to throw out lots of our belongings.

ENRIQUE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet P. 
Rating:
2.0

Staff was not very helpful in the few times that I had issues..

Natalie M. 
Rating:
5.0

Customer did not leave a comment.

Bryce O. 
Rating:
5.0

Customer did not leave a comment.

Crystal Q. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Dwayne L. 
Rating:
5.0

The sales team have a excellent customer service skills. The location is very well organized.Safe place following the best practice.Excellent location.

Humberto C. 
Rating:
5.0

This was our second U-haul rental experience. Now that we were familiar with the process (booking online, pricing, pickup, dropoff etc) it went very smoothly.

Robin G. 
Rating:
4.0

Customer did not leave a comment.

Tj B. 
Rating:
5.0

Need a larger drop off yard. It's pretty tight in there. Other than that, no issues. Attendant was helpful with finding the trailer.

Neal F. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn K. 
Rating:
5.0

Excellent customer service. Everything about this transaction was great. Brand new clean truck!!

Sylvain C. 
Rating:
4.0

Customer did not leave a comment.

Susan M. 
Rating:
1.0

Customer did not leave a comment.

Changki L. 
Rating:
3.0

Tires pressure was low, had to stop to put air

William I. 
Rating:
5.0

Customer did not leave a comment.

shade B. 
Rating:
5.0

Customer did not leave a comment.

Greg P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth V. 
Rating:
5.0

Customer did not leave a comment.

Rihui Y. 
Rating:
4.0

Truck box was not swept out when picked up. There was oil spills in the box and overhead storage.

Grant P. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
3.0

It was ok. Employees helpful & friendly!

Susan K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tammy P. 
Rating:
5.0

Customer did not leave a comment.

Lauren Patrick O. 
Rating:
4.0

Customer did not leave a comment.

Brett V. 
Rating:
5.0

The trailer that I rented fulfilled all my expectations.

John V. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
4.0

Customer did not leave a comment.

Blane H. 
Rating:
5.0

Great service, fast and efficient

Walter S. 
Rating:
3.0

Agents were friendly but due to limited staff, service was not that prompt. Please make sure the final transaction is accurate when the truck is returned as I had to call them back for my refund to a furniture dolly which was not available at the time of check-in.

kala P. 
Rating:
5.0

Customer did not leave a comment.

Neil M. 
Rating:
5.0

Customer did not leave a comment.

Omar N. 
Rating:
5.0

Customer did not leave a comment.

Vikram B. 
Rating:
5.0

Customer did not leave a comment.

Jagroop T. 
Rating:
5.0

Customer did not leave a comment.

Mohamed E. 
Rating:
5.0

I did not receive a phone call the night before the pickup as I was told. Made me feel less comfortable about the trailer being available for me, plus the fact that I could have been directed to a different location for the pickup would have made things more complicated.

Dennis S. 
Rating:
5.0

Told employee about non functioning passenger seatbelt in the 16 ft truck I got. He said he would get on that immediately. Everything was great. Thanks

Cindy G. 
Rating:
4.0

Great location, easy to access, equipment is in good condition, and the staff provide good service.

Derrick H. 
Rating:
5.0

I was thrilled to be able to drop off at a closer location to where i actually was. At the time of booking i only knew approximately where i was going. They were very accomodating.

K-ROBIND M. 
Rating:
5.0

Fastest return I've ever had

Rob R. 
Rating:
5.0

Amazing experience.

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Mark P.  |  Overall Experience 
Rating:
5.0

Everyone have been awesome.

Sharon T.  |  First Impressions 
Rating:
5.0

Manager and Staff were very helpful and accommodating to our specific needs!!

KIM M.  |  First Impressions 
Rating:
3.0

If its possible to keep access longer or 24 hours that would be just amazing

CHRISTIE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WAYNE R.  |  First Impressions 
Rating:
3.0

Online there should be pictures of the unit. We 1200 square feet is deceiving I actually need a way bigger unit.

Adrienne T.  |  Online Move In 
Rating:
5.0

Today was going to be a terrible day if joshua didnt exist ( hope i write the name right ) .this guy is AMAZINGGGGG I called 9time today trying to figure out my storage unit and all the sh..t that goes with it. This guy answered all my question with the same enthusiasm on every phone call . IT TAKE ME AN OUTSTANDING CUSTOMER SERVICE FOR ME to take my time to write a review . I CAN NOT THANK YOU ENOUGH YOU MADE MY DAY AND MY ANXIETY LOVE YOU FOR THAT.we need more people like JOSHUA in companies

Fanya A.  |  First Impressions 
Rating:
1.0

The online process stated that my lock would be ready in the storage locker. This was untrue. As we waited for the employee to come open up our unit we started to unload the trailer. After 30 minutes of waiting and having most of the trailer unpacked we than were told we had to be moved. Not happy. Also, the poor employee was alone on a Saturday. Definitely way to busy to be only having one employee working. Thank you!

Lauren M.  |  Online Move In 
Rating:
4.0

Fast friendly. And just all around helpful

Francis O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN T.  |  First Impressions 
Rating:
3.0

Website hours of storage accesss are wrong for this location. Which was a point of moving in there. Take it as it is unfortunately.

Tim Y.  |  First Impressions 
No reviews have been submitted for this location.

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