Customer Reviews for U-Haul Moving & Storage at 17th St

1,592 reviews

7403 17th St NW   Edmonton, AB T6P1P1

(780) 944-0061

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(780) 944-0061

7403 17th St NW
Edmonton, AB T6P1P1

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

shade B. 
Rating:
5.0

Customer did not leave a comment.

Greg P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth V. 
Rating:
5.0

Customer did not leave a comment.

Rihui Y. 
Rating:
4.0

Truck box was not swept out when picked up. There was oil spills in the box and overhead storage.

Grant P. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
3.0

It was ok. Employees helpful & friendly!

Susan K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tammy P. 
Rating:
5.0

Customer did not leave a comment.

Lauren Patrick O. 
Rating:
4.0

Customer did not leave a comment.

Brett V. 
Rating:
5.0

The trailer that I rented fulfilled all my expectations.

John V. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
4.0

Customer did not leave a comment.

Blane H. 
Rating:
5.0

Great service, fast and efficient

Walter S. 
Rating:
3.0

Agents were friendly but due to limited staff, service was not that prompt. Please make sure the final transaction is accurate when the truck is returned as I had to call them back for my refund to a furniture dolly which was not available at the time of check-in.

kala P. 
Rating:
5.0

Customer did not leave a comment.

Neil M. 
Rating:
5.0

Customer did not leave a comment.

Omar N. 
Rating:
5.0

Customer did not leave a comment.

Vikram B. 
Rating:
5.0

Customer did not leave a comment.

Jagroop T. 
Rating:
5.0

Customer did not leave a comment.

Mohamed E. 
Rating:
5.0

I did not receive a phone call the night before the pickup as I was told. Made me feel less comfortable about the trailer being available for me, plus the fact that I could have been directed to a different location for the pickup would have made things more complicated.

Dennis S. 
Rating:
5.0

Told employee about non functioning passenger seatbelt in the 16 ft truck I got. He said he would get on that immediately. Everything was great. Thanks

Cindy G. 
Rating:
4.0

Great location, easy to access, equipment is in good condition, and the staff provide good service.

Derrick H. 
Rating:
5.0

I was thrilled to be able to drop off at a closer location to where i actually was. At the time of booking i only knew approximately where i was going. They were very accomodating.

K-ROBIND M. 
Rating:
5.0

Fastest return I've ever had

Rob R. 
Rating:
5.0

Amazing experience.

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
4.0

Customer did not leave a comment.

jackson T. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
3.0

Well I drop it off after closing hours so there was no attended there but we had trouble with the online return procedure and luckily they still got the information but with no photos other than that I had called the office next morning and it was ok so that was good to hear, but for future reference the online check in should be tweeted alittle more cause we couldn't upload pictures

Gabriel R. 
Rating:
4.0

My only concern was that the truck had no cruise control. I would not expect this in 2021, as this feature is so common. I'm pretty sure I used far more fuel because of that.

Kenneth M. 
Rating:
2.0

hours of operation should be 7 am Sundays not 9 am, if you dont have data you cannot check in, provide WiFi on site. we didnt receive al the moving supplies requested we only got 1 dolly asked for 4, not impressed took longer, every move an entire place with one dolly? pretty inconvenient to tell the person when they show up to pick up the truck would have appreciated a warning.

Crystal K. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

Stuart F. 
Rating:
5.0

All ok.happy

Victor F. 
Rating:
5.0

Customer did not leave a comment.

Mark P.  |  Overall Experience 
Rating:
5.0

Nothing. Great store

Cheryl F. 
Rating:
5.0

Nothing

Sarbjit K. 
Rating:
5.0

Customer did not leave a comment.

Andrea P. 
Rating:
4.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

The operator here was very vey good as well. Excellent!

Lucia R. 
Rating:
3.0

I like that you have 24/7 availability

Dyanna-marie A. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

When you are operating at near excellence; why change and take a chance of losing.

Jason G. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

EDNA M. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Great Customer Service! Kind, VERY Professional!

mitchell B. 
Rating:
2.0

The truck I used was disgusting, apparently they do not get cleaned between rentals. I also ordered an appliance dolly when making my rental but there was none available on the day and none in all of Edmonton? I had to be out of my house that day so couldn't reschedule. I would never have reserved with uhaul if I couldn't get a dolly. When asked about other locations I was told by uhaul representatives that I would have to call around myself, but the majority of places used the call center that I was speaking with it made no sense. I kept getting transferred and no one could give me any answers. Overall it was a horrible experience.

Jaimie B. 
Rating:
5.0

All though I received very good service from Joshau full marks to him ,vehicles glass was not cleaned could be more cleaned mainly front glass.

Vikrant G. 
Rating:
5.0

Customer did not leave a comment.

. H. 
Rating:
5.0

Customer did not leave a comment.

Manasvi T. 
Rating:
1.0

Staff are terrible, no one knew what storage units were available. Site was overfilling with garbage and horribly maintained. I said I wanted a unit for ONLY a month. Checked out and everything after one month, they then continued to want money from me. Absolutely terrible and I will be using a different location better maintained next time.

Aaron G.  |  Overall Experience 
Rating:
5.0

Everyone have been awesome.

Sharon T.  |  First Impressions 
Rating:
5.0

Thank you! Everything went smoothly.

sally v.  |  Overall Experience 
Rating:
5.0

Manager and Staff were very helpful and accommodating to our specific needs!!

KIM M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TANNEA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon W. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Ewart H. 
Rating:
5.0

Nice customer service staff, very friendly lady!!

Jody S. 
Rating:
5.0

It was absolutely wonderful.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Great service, quick for both pick up and return, and I'm sorry that I didn't know there was a U-Haul on 17 st and 74 Ave previously. That location will be my 'go to' location from now one! Thanks to the two guys who helped me get set up ... Great Service!!!!!!!!!!!!!!!!!

Darryl S. 
Rating:
5.0

The staff is very courteous and helpful! The location was very convenient for everything I wanted to do that day. Overall, good experience!

Michael B. 
Rating:
3.0

Fabulous way to move but beware that the trucks eat gas like crazy

Luann B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

Tomas M.  |  Overall Experience 
Rating:
4.0

My original location was on 50th st. The worker there was very rude but after that we had nothing bit a positive experience

Christine C. 
Rating:
5.0

The customer service team was great, however, please ensure that returned trucks from other customers do not block customer vehicles parked in the parking lot. I almost had to call your towing company to be able to exit at 11pm but was lucky to barely squeeze through the badly parked trucks.

Hershell M. 
Rating:
5.0

They doing good service.

Manish K. 
Rating:
3.0

This was very quick. They were efficient and did the walk thru check quickly, checking our miles and ensuring we were within limits. We did not have to go inside. Easy drop off.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

Graham F. 
Rating:
5.0

Customer did not leave a comment.

. G. 
Rating:
5.0

The service was excellent as always

Adnan K. 
Rating:
4.0

I side swiped a parked car. Might wanna call me.

Richard C. 
Rating:
5.0

I was happy with it all I highly recommend you guys ,fast sign in sign out ,nice staff overall great experience.

Michelle P. 
Rating:
1.0

My belongings were covered in mice poop and pee , had to throw everything of mine away .

Paige C.  |  Overall Experience 
Rating:
5.0

Staff at this location were very helpful especially when things dont go as planned with the Uhaul reservations which happens often with Uhaul. But they are quick to accommodate with solutions.

rob j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

uhaul S. 
Rating:
5.0

Nice service (5 stars),very kind staff,good equipment. My compliments to you. Regards Sidney.

Sidney S. 
Rating:
3.0

Customer did not leave a comment.

Nathan G. 
Rating:
3.0

Was ok

Patrick H. 
Rating:
3.0

Vehicle gasoline was not full. We filled it 24.43 litres and we had only driven 50 kms + or -, that's horrific mileage if it was full. Vehicle was not clean. If I were moving something I wanted to keep clean I would be concerned. Windshield was filthy. I had to drive further than my chosen location so that added extra mileage. Plus side was staff were great.

Ann V. 
Rating:
3.0

If its possible to keep access longer or 24 hours that would be just amazing

CHRISTIE R.  |  First Impressions 
Rating:
5.0

I would strongly recommend putting the instructions for after hours returns on the sheet you give to your customers (website, step by step, need for phone). I walked to the lock box thinking I was done for the night. I made several walks back and forth between the truck (at the other end of the lot) and the lockbox in order to complete my online form. After a long day of moving, this was an unnecessary barrier to completing my move. Up front explanation, while outlining this process on the information sheet, would solve this problem entirely.

Sean L. 
Rating:
4.0

The truck was clean but there was a shake in the rear end I would prefer not to have experienced. The staff was excellent and the price fair.

Mark P. 
Rating:
3.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Casey G. 
Rating:
1.0

At the Edmonton location I went to for pickup I was told by the associate there that I could pay for an extra day for a one-way rental trip just in case I needed it. He said that if I returned it a day earlier I would get refunded for paying for the extra day. This turns out to be incorrect as I found out at the drop off location in Trenton Ontario. The trailer I received for rental also had very worn tires, some extremely worn and lacking tread entirely in places. One of the tires was noticeably low on air upon inspection so I filled it up and it turns out it had a leak in it right from the beginning. The Trenton location at drop off was fantastic service snd knowledgeable staff. Key points: -tighter quality control to ensure the proper maintenance of these trailers between customers -better training for staff at uhaul locations, if this isn't possible they should be encouraged to call uhaul company chat or phone line for guidance and instruction -I will not use uhaul again to rent a truck or trailer based mostly on safety

George B. 
Rating:
5.0

Customer did not leave a comment.

WAYNE R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kingsley S. 
Rating:
4.0

99c/km is too much as even moving one object is so hard.

Jino V. 
Rating:
5.0

Love the trailer hookup service it gives one the assurance it's on there right when you leave!

Randolph S. 
Rating:
5.0

Quick and efficient

nicole A. 
Rating:
4.0

Although at first the employees didn't seem as engaged with clients, once any kind of joke or positive remake was made by a client they instantly lit up. Something low cost but high value perk for the employees would make this location go from a hole in the wall to a standout location. Would use this location again/recommend.

Maxwell K. 
Rating:
3.0

turck is good working very nicely trip i have like thanks

HARJIT S. 
Rating:
5.0

Everything is good

Hardip D. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
1.0

I filled the tank and still charged me for the fuel I have proof of this as well .

gunsheet S. 
Rating:
5.0

Customer did not leave a comment.

Nigel D. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Dylan E. 
Rating:
3.0

Customer did not leave a comment.

Paul P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
3.0

The 17th Street location was great, however the fact that they had to save me from a booking error drove my overall experience down. Let me explain I booked a truck 2 months ago from another location on 17th Street called rumis boutique, the Reservation was accepted and I was told a truck would be available. On pickup day I went to pickup the reserved truck they told me they they no longer do U-Haul reservations and don't have a truck for me. I wish U-haul would have informed me that the place I set my reservation had stopped doing U-Haul. So in the end 5 stars for 17th Street for getting me out of a predicament however 1 star for U-Haul for dealing with the situation poorly and either asking me to pay more for the truck rental as it would be from a farther location and offering no assistance in the situation.

Tyler W. 
Rating:
1.0

You should fullfil the customer request not an alternative. I requested a 10' one-way NOT 15' same location return. I told your customer service agent that I DO NOT want a 2 way return. I am extremely dissatisfied and it's a waste of my valuable time. This is so disappointing. You need to train your customer service in active listening not so as you like or I the customer service agent will decide what vehicle to rent.

Jeff R. 
Rating:
1.0

We received a truck that should not have been driven. Once we left the facility we immediately noticed many of the problems - initially being how filthy muddy the cabin was and a constant whistle through the drivers side door. Most of the panels inside the bed were snapped off so nothing could be tied down and too was not cleaned. Since we had to take the truck from Alberta to Colorado we went back to the facility about the state of the truck and were told "We could duct tape the drivers side door shut for you, but you will have to enter and exit through the passenger side. That is the best we could do for you as we do not have another truck." We reserved the truck more than a month before our move, so I find this response unacceptable and frankly unsafe. After keeping the truck overnight to load the next morning we noticed an oil leak which also proved to be a problem because halfway through our trip the check engine light came on and we had to fill it with many quarts of oil multiple times! We paid for the additional insurance on the truck after seeing the state it was in, but I am really disappointed in the truck we were given and may never use Uhaul again for our next move!

William E. 
Rating:
4.0

Was all good clean and easy to access. Staff was very friendly!

Jordan F. 
Rating:
5.0

I always get a 5 star experience from Edmonton 17th street location.

Dylan L. 
Rating:
4.0

Customer did not leave a comment.

graham M. 
Rating:
3.0

I was alittle frustrated with the staff it’s very hard to get ahold of them and keep getting sent to reservation staff they need more people working there

Theresa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul P.  |  Overall Experience 
Rating:
1.0

Very messy yard, garbage everywhere. Staff didn’t know which sites were occupied and which ones were free. Very bad image and won’t be using this again.

Aaron G.  |  First Impressions 
Rating:
1.0

I had mice poo all over everything! I called to cancel my storage, after I moved out, and they confirmed it was canceled (after waiting on hold for an hour), only to get an email a week later saying I owed them a late payment fee because I hadn't paid for something I had cancelled! Wait on hold for another 45 mins to cancel again. I hope I never have to deal with uhaul again.

Emily G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARLA T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allen L.  |  Overall Experience 
Rating:
4.0

To call uhaul on 17 st was almost impossible to get through to customer service. There were times it took me 3 days to get through to them just to make a storage payment. When you did get through I would be put on hold and no one came back to answer the phone. Chane the GM would never reply to my emails I sent to him to make a storage payment or call me as I would leave my phone number for him to call me so I could make a payment. The phone situation needs to be looked at.

teresa w.  |  Overall Experience 
Rating:
3.0

Online there should be pictures of the unit. We 1200 square feet is deceiving I actually need a way bigger unit.

Adrienne T.  |  Online Move In 
Rating:
1.0

Am per was stolen from the uhaul site. Luckily it was found. We keep our site paid for yet the facility allowed someone else to put there stuff In our site. We checked twice and we would not have been able to park our camper. After notified them it was stolen no one called to see if everything was okay and if they could do anything. Answer yeas call check in with your customer help get video footage together offer to load in onto a Zip drive. When I spoke to mama her he said they(police) did not have a Zip drive to download footage. To me get dates and download it for the customer and police. This to me is customer service. I know If I was the manager I would have got a Zip drive for customer and police. Have rented before in other cities from uhaul and they were awesome unfortunately this has left a bad taste in mouth.

Kenneth Richard J.  |  Overall Experience 
Rating:
5.0

Today was going to be a terrible day if joshua didnt exist ( hope i write the name right ) .this guy is AMAZINGGGGG I called 9time today trying to figure out my storage unit and all the sh..t that goes with it. This guy answered all my question with the same enthusiasm on every phone call . IT TAKE ME AN OUTSTANDING CUSTOMER SERVICE FOR ME to take my time to write a review . I CAN NOT THANK YOU ENOUGH YOU MADE MY DAY AND MY ANXIETY LOVE YOU FOR THAT.we need more people like JOSHUA in companies

Fanya A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Randy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca O.  |  Overall Experience 
Rating:
1.0

The online process stated that my lock would be ready in the storage locker. This was untrue. As we waited for the employee to come open up our unit we started to unload the trailer. After 30 minutes of waiting and having most of the trailer unpacked we than were told we had to be moved. Not happy. Also, the poor employee was alone on a Saturday. Definitely way to busy to be only having one employee working. Thank you!

Lauren M.  |  Online Move In 
Rating:
4.0

Fast friendly. And just all around helpful

Francis O.  |  First Impressions 
Rating:
3.0

Quit sending this to me. Had lot there for years

DOUG J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rajdeep S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul P.  |  First Impressions 
Rating:
5.0

A great experience from initial contact to completion. Good access just off the Henday and lots of room between storage blocks to get vehicles in and out.

Richard G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allyson N.  |  First Impressions 
Rating:
5.0

Joshua has and continues to be very helpful! He has helped make this process easy for us!

Bobbi b.  |  Online Move In 
Rating:
4.0

In person service and facility are great. However, anytime I called I was placed on automatic hold and disconnected after 20 minutes.

Marsha W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

alexa p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BILL R.  |  Overall Experience 
Rating:
5.0

Darren and his staff provided excellent customer service and assistance when needed. Thank you!

amanda r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyshia S.  |  Overall Experience 
Rating:
4.0

I've never used a storage facility before so hard to know how to rate the service. I can say I had one issue with snow in the storage room but the issue was quickly resolved to my satisfaction. As there is usually only one staff person at any given time (at least when I was there) the service can be slow if they are serving another customer but the staff were always friendly.

heather c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANIKA N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory C.  |  Overall Experience 
Rating:
5.0

Thank you! Had no issues and will definitely recommend and will be back .

Carolyn P.  |  Overall Experience 
Rating:
1.0

My unit was broken into and had property stolen. Was told the employees do a yard check twice a week but didn’t notice when my unit was broken into for weeks. The security footage showed nothing because the manager said it must have happened prior to the last day on the footage (30 days). When I came to close my unit, Edmonton police were there and in discussion they revealed that theft from the property is a common experience and that this location has the highest frequency of theft related calls. Even though staff tried and were somewhat helpful, nothing could be done regarding my lost property or compensation because of the incompetence of security that has been in place. I will never use again nor will I suggest anyone to use uhaul storage for anything important or of significant value. I asked for a refund to at least cover some of the lost property but all I was offered was a credit to continue using the unit. Why would I continue using the unit if uhaul couldn’t give me peace of mind to start with.

ron h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene A.  |  Overall Experience 
Rating:
1.0

Ended up getting a different storage unit company because repairs were never done.

Ashley B.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Would recommend to everyone.

JACQUELINE R.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Raj Kuar P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynnien P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN T.  |  First Impressions 
Rating:
2.0

email for Jessee McGrath does not work so detailed feedback can't be given and not sufficient space here to share my experience.

heather c.  |  First Impressions 
Rating:
3.0

Website hours of storage accesss are wrong for this location. Which was a point of moving in there. Take it as it is unfortunately.

Tim Y.  |  First Impressions 
No reviews have been submitted for this location.

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