Customer Reviews for U-Haul Moving & Storage at 290 & Fairbanks

Rating:

5.0

Everything was great

Rating:

5.0

Everything was good. Might need some shocks on the truck. It bounced around a lot like it needs shocks. Other than that it was okay!

Rating:

4.0

Two things: 1) I went in a few days before to confirm the reservation. The guy said it would "be ready and gassed up when you arrive". It wasn't. 2) Final invoice. This happened last time too. I turned in the truck and was told I would have a final receipt that day. Turns out I had to call back days later to have it emailed to me.

Rating:

5.0

The girl with long braids was awesome Great attitude knew what she was doing

Rating:

2.0

Please offer solutions when I am unable to rent a particular type of vehicle, All I was told was what equipment I could not rent due to not have a major credit card, only debit, I was not offered alternatives, I had to keep asking the counter representative questions in order to find out what equipment I could rent without a credit card, would have been good customer service if solution had been offered to me initially,

Rating:

4.0

I've used U-Haul several times throughout my life and this by far was the easiest drop off I have ever experienced. If this is how it's going to be moving forward, I will definitely continue to use the U-Haul services

Rating:

5.0

I once paid my bill over the phone using my debit card and shortly afterwards had all kinds of charges that was not mines. I felt like the guy I gave my information to over the phone at the 290 facility stole my information. I couldn't prove it, but just FYI. He no longer works there.

Rating:

5.0

Staff ALWAYS HELPFUL AND COURTEOUS!! MANAGER JEFF DEFINITELY LNOWS HOW TO HANDLE CUSTOMER SERVICE !! Thank you u haul !!

Rating:

3.0

I liked the location but worker who rented uhaul out to me did not take the correct email and I never got a receipt . He was checking me out and another customer at same time so it took an extra long time when I took the time to let another customer in front of me so I can translate

Rating:

4.0

I appreciate the speedy check in, but the truck was really dirty inside the back. A lot of white chalky substance. The mileage was off and fuel gauge was wrong. Because I needed it in short notice, I was glad it was available. Word of advice: please have trucks thoroughly inspected inside and out before renting to next person. Thank you

Rating:

5.0

Fantastic job

Rating:

4.0

The suspension on the rental seemed worn out. A lot of vibration and wobbly like and rumble like noise.

Rating:

3.0

The price per mile was higher than the average truck rental mileage cost in the local market. Unable to rent a pickup truck because I use debit instead of credit.

Rating:

4.0

The employees was very respectful and useful

Rating:

5.0

Very Friendly Helpful Staff

Rating:

5.0

You all did good job both times I got a truck from there. Thank you.

Rating:

5.0

My experience was wonderful...

Rating:

5.0

The moving van was in great shape. The vehicles supplied by U-Haul are excellent in design and utility. The moving van allowed the move to take place conveniently and with no challenges. Excellent service.

Rating:

5.0

Best duo employees on this date.3/19/21. Very very helpful both of them..

Rating:

1.0

The store need to train the employees more professionally. Returned the truck and after that I saw my bank account was charged ridiculously. Talked to the employees and explained everything when the explanation suppose to be explain when the first time we rent the Truck and not after you rent the truck. Ridiculous.

Rating:

5.0

will be back when I need it

Rating:

5.0

Staff was very friendly.

Rating:

5.0

Conclude the rental paper work faster.

Rating:

1.0

I did order online motorcycle trailer by accident I choose the dropping location same as the place i take it from which is far away i did ask them if they can fix that he told No" you have to come back the same location". Not even give me any suggestions. Hope you guys fix this problem

Rating:

5.0

Best customer service and cleanliness

Rating:

3.0

Make pickup trucks available at all locations, so that we don't have to travel so far.

Rating:

5.0

none everything was great

Rating:

4.0

When I returned the equipment, the attendant said they would email a receipt. I never received a receipt. Very disappointing.

Rating:

5.0

Thank you for all the help!

Rating:

5.0

Excellent service

Rating:

5.0

Excellent customer service. Very helpful and patient ☺

Rating:

5.0

Mr. Jeff is AWESOME! I'd recommend this location to any and everybody

Rating:

5.0

Staff was awesome

Rating:

5.0

Very nice people

Rating:

5.0

Jeff, Cassandra and the whole staff are pretty terrific. I would refer anyone to this location. Very pleased 😄. I’m still a customer

Rating:

2.0

For what it is... it's too expensive and yet dirty inside those storages... public storage has same type of storage... cleaner and way better prices. U-Haul owner is an idiot!

Rating:

5.0

The staff should be able to give an accurate amount of unit per amount of furniture, boxes and bins. I had two pieces of furniture that I couldn't include them in the move that was mentioned at the time of reservation.

Rating:

5.0

The man who helped me loading and returning was great.

Rating:

3.0

The fact that the truck I had was infested with cockroaches and when it was brushed off by employees when told tells me either they were already aware or just didn't care. Not only is that disgusting but having a roach almost touch me while driving nearly caused me to wreck. Pretty disappointed on how uhaul handled this situation.

Rating:

5.0

I love this place. The owner is always amazing & so is his staff. Good job guys! May you continue to be a blessing to the people your in contact with.

Rating:

5.0

Jeff did a great job accommodating my needs.

Rating:

5.0

Awesome service, fast check out, after hours check in very convenient.

Rating:

5.0

One of the tires had super low tire pressure and had to be inflated offsite. Trailer jack had issues. Would not fully retract and would not lift the trailer without major effort.

Rating:

5.0

The people who serve at that location are very kind I hope it continues like this, thank you very much.

Rating:

2.0

Person who check me in was not very pleasant. Not sure if she was having a bad day or what. There appeared to be marijuana pieces in the floor of the truck when I got in.

Rating:

5.0

All of the personnel I encountered at this location were exceptional and courteous. Would recommend this location without a doubt.

Rating:

5.0

Was very pleased 😀

Rating:

4.0

Nice nice

Rating:

5.0

Christi was excellent

Rating:

5.0

Good service! 👍

Rating:

5.0

Nothing. Jeff provided superb service

Rating:

5.0

I would never use nobody else but uhaul been using this company for years.

Rating:

4.0

Here's the deal. I rent a unit and immediately get a notice. But when I ret8it, I don't get the same immediate notification. We don't get ANYTHING right away sayi6we returned it.

Rating:

5.0

I appreciate the Manager at your he Fairbanks North Houston location.

Rating:

1.0

They threatened to call this ($19.99)pick up truck in stolen. For bringing the truck in 1 day late.

Rating:

5.0

There is truly an “ANGEL” that works there...his name is Jeff...the world need more Jeff’s in it!💜

Rating:

5.0

Nothing everything was in place

Rating:

3.0

Clean trucks before renting them. very important in this times.

Rating:

3.0

Ensure units reserved over a month in advance are available for pickup as scheduled and all DOT required lighting is functional!!!

Rating:

2.0

Customer service agent who checked should be updated on customer service skills wasn't friendly neither did she show me the vehicle just walked outside and gave me the keys also she didn't wear a mask at no time during my experience which should be mandated. The agent who I return the cargo van too had on a mask and showed great customer service skills asked if there was anything else I needed and made me feel as customer.

Rating:

1.0

I scheduled online. Check-in for no contact pickup did not work. Went inside, the attendant dismissed my reservation and set up a new one. I was charged twice and overcharged for mileage. I registered a complaint on 12/22 and am waiting for the store manager to call me.

Rating:

5.0

Everyone was great and awesome.

Rating:

2.0

Individual at location were not helpful

Rating:

3.0

Box wasn't ready for scheduled pickup. Trailer needed sledge hammer to get ramp up and down. Box door hinge had sagged and was difficult to close.

Rating:

4.0

Good experience. Reasonable prices. I wish I would've been told that there is an extra charge to use the dolly that was in the truck. I had several people helping move and did not realize there was an extra charge if used.

Rating:

5.0

I rented an Auto Dolly. The driver side tail light did not function at all....

Rating:

1.0

I was overcharge 160$ they didn't see a trailer for 3 days I delivered after 4 hours of renting it

Rating:

3.0

Communication There was little ,to no personable interaction with the staff . Agent seemed a little bit inconvenienced that I was a customer. Failed to advise me or explain any additional charges Until after we were at point of purchase. I felt Taken advantage of and overcharged

Rating:

5.0

Very simple, quick, and easy. I was a bit taken aback by the "critter trap" inside the storage closet, when I moved in and stopped in the store to ask about it. Verified that all units have one but wondering how you'd remove it, if necessary as it's at the back and my stuff is in front of it. 🤔 Guess we'll cross that bridge when and if we come to it. Thanks for a simple process and move in. 👍

Rating:

5.0

I will always use this UHaul I will not go any where else

Rating:

5.0

Very good place and people

Rating:

5.0

The team made my storage experience so simple and easy for me. I recommend this facility anytime for all your moving requirements. Thanks again Team at 290 and Fairbanks.

Rating:

5.0

This location was great. The girl attending there Sunday 11/8/2020 around 3pm was excellent. But that wasn't the location I had previously made the reservation. I had made a reservation at 10901 Northwest Freeway, Houston, TX 77092, but when I got there, the lady would not attend me because I had a car tow. Very disappointed after driving 4 hours. After the Third try, the storage located at U-Haul Moving & Storage at 290 & Fairbanks helped me out. The girl was great at this location.

Rating:

5.0

The customer service was Awesome Friendly Kind.

Rating:

5.0

AWESOMENESS!.

Rating:

5.0

I appreciate your professionalism.

Rating:

4.0

I made a reservation at another location that was not available on my move-in day. This location stayed open late to accommodate my additional items and have me one month free.

Rating:

5.0

Thanks Jeff

Rating:

5.0

Never a big problem. Staff was great and friendly

Rating:

5.0

290 is one of the best Uhaul locations Friendly Courteous Well stocked Customer Service 100% everytime

Rating:

5.0

Mr. Jeffrey has impeccable customer service & hard worker a GREAT reflection of his leadership in his TEAM which shines BRIGHT! A perfect example of leading by example. Store is always clean & stocked. I am actually in customer service & am thinking of applying for a PT position at his location. Jessica was very knowledgeable of her tasks & answered all my questions. Good Job guys keep up the great work! Veronica Daniels

Rating:

1.0

Had Jeff simply called my wife back like he said he would, he wouldn’t have lost me as a customer.

Rating:

1.0

It was a young lady that got an attitude with me because I did not know the procedures of setting up an account. I did not know that you needed three contact phone numbers. Had I been told that beforehand the process would not have been as complicated. Then when I opened up the storage unit there were pest traps all over the floor. I went downstairs to ask the about them and they told me to just leave them in there. Which made no sense to me because the floor was almost completely covered with the sticky traps. So my experience was not the best. The owner was friendly and helpful.

Rating:

2.0

From Day 1 I had issues getting in/out my storage! The lock was damaged and I had to have assistance from a member in the office every visit. We had to beat the lock open/closed to secure it! I made several complaints, nothing was done but I was billed every month on time for a broken storage. I couldnt enter the storage outside of operating hours because it required assistance.

Rating:

5.0

Thank you so much! I referred my neighbor who actually rented a unit the same day I emptied mine!

Rating:

5.0

U-Haul at HW290 & Fairbanks is very convenient, clean and well laid out. I have used the facility 3 or 4 times over the last 10 to 15 years. I have never had a problem.

Rating:

5.0

U-haul has always been great.

Rating:

5.0

All the employees were nice and helpful

Rating:

5.0

They very helpful

Rating:

1.0

EVERYTHING WAS great except! @ closing some important information was left out , but was later fixed. Asap ... Nice workers ... Clean environment... would USED in. The future ....

Rating:

4.0

The only problem I ever had with them was that sometimes they were unable to take cash payments because they didn't have a key to the register until the manager or somebody came. Very inconvenient.

Rating:

5.0

I'm really satisfied with the staff and unit on this store. Very clean and the price is very convenient tanks for all your services .

Rating:

5.0

Herb was very friendly and gave great, accurate information about the storage spaces.

Rating:

4.0

The representative that assisted me was awesome. He made this unexpected storage need easy. Thank you so much for helping!

Rating:

5.0

All the staff were efficient and they provided prompt assistance whenever necessary. I would definitely recommend using the facilities at this location.

Rating:

5.0

Thanks for the service.

Rating:

5.0

Herb was awesome ! Such great help

Rating:

3.0

The manager is very professional and the staff I haven't had any issues, this location needs security at night.

Rating:

5.0

Customer service was one of the greatest ever!

Rating:

5.0

The unit was everything I asked for and I never had any issues. Good job U-Haul.

Rating:

5.0

No problems with staff or facility. Liked the loading dock.

Rating:

5.0

Nice facility

Rating:

5.0

Jeff Kern made the experience very swift and obtainable.

Rating:

5.0

Very well took care of

Rating:

5.0

I have always used this location..... and always will be back.... great and clean location staff always great

Rating:

5.0

I will always go there because of the great customer service and making sure you are taking care of.

Rating:

5.0

The front desk was very polite in assisting me and my family with a truck and storage right before closing time.

Rating:

5.0

Everything went smooth and I received a blessing in the midst.

Rating:

4.0

Any issues were always quickly addressed.

Rating:

5.0

Awesome customer service. Facilities are kept well clean, and property is vigorously protected.

Rating:

4.0

I was promised 50 extra miles, no charge because they did not have the large truck I needed. I did not receive them.

Rating:

5.0

Great

Rating:

3.0

Yeah

Rating:

5.0

The people bat this U-Haul are always courteous and helpful.

Rating:

5.0

Christine was great

Rating:

4.0

The man who dropped them off and picked them up was wonderful. One unit looked as if it was broken into previously. Everything delivered as promised.

Rating:

5.0

The staff was great - friendly, and accommodating.

Rating:

1.0

Lost furniture because door was broken and I couldn't get in to remove my furniture and it was auctioned off and I can't get any return calls from upper management

Rating:

5.0

That was a fantastic experience thank you!

Rating:

5.0

Great service

Rating:

5.0

Michael Flores was the employee that helped me when we were ready to turn in the storage rental and his customer service was excellent. Friendly professional and knowledgeable

Rating:

5.0

Shelley was simply amazing to work with. Responsive to all communication and professional. Not facility related but the 24 mandatory blankets is oppressive.

Rating:

5.0

My boxes were deliver and picked up in a timely manner. No problems.

Rating:

4.0

we like your facility, we have use you before.

Rating:

1.0

Very unorganized.. no one on the same page.. 2 many employees

Rating:

5.0

Good job

Rating:

1.0

I have nothing good to say about the service received from your manager at the time of my rental. I hope you work on her ability to provide accurate information to your customers.

Rating:

1.0

The store did not have my Ubox/truck ready (requested it 2 days before) . I waited for 2 and a half hours for them to correct this mistake and I missed valuable moving time. Will not return to uhaul

Rating:

5.0

Tish was very busy and training a new employee but she was able to provide great service and took the time to explain everything to me.

Rating:

5.0

Staff was professional friendly and helpful. Couldn’t ask for better. Great experience

Rating:

5.0

Good option and well organized storage facility.

Rating:

4.0

Never was at the facility so I can't comment on the physical place. I had my Uhaul box shipped from FL to Houston and then delivered to my home and unloaded on scheduled.

Rating:

5.0

Great location and staff very courteous, friendly and helpful.

Rating:

5.0

Shelley that dropped off and picked up my ubox was easy to work with, always friendly and very polite. What a hard worker!

Rating:

2.0

I tried on several occasions to get in touch with the manager or the service crew to take the extra hinges that they put on, off my box. I never received help or even a returned phone call!

Rating:

1.0

Please call or email for details.

Rating:

5.0

N/A

Rating:

5.0

I really like the location , the employees were very courteous.

Rating:

2.0

Truck rental was excellent. The storage experience was below average. I was quoted $64.10 for my storage from reservation. When arrived, I was informed that the actual rental was $129.00. Unacceptable

Rating:

5.0

The owner Rene was very helpful, he even stayed past his shift to help me get my last Ubox out of storage

Rating:

5.0

Great

Rating:

5.0

Very Nice anda respectful persons .

Rating:

5.0

Never had any issues the 3 years I stored my things there - it was a great experience. Thank you!!