Excellent customer service
GIVO CCustomer Reviews for U-Haul Moving & Storage at 290 & Fairbanks
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were several employees there that lacked the vibrant demeanor of customer service and there to collect a heck.
Cheyenne E | Overall ExperienceThis location use to be the pits. But the last time was better than the preceding visit. Over the last two months or so they have really improved. Had been going to this location for the past five or six years, stopped because it was so bad, bad attitude, slow no professionalism whatsoever. Even this location was closer I started going to Perry & 1960, and that location gets a 10. I tried location again about February or March, and so far thing are okay.
KENNETH HThe location is very convenient and well set up, the equipment was also in good condition. The service was really poor. I waited 15-20 minutes to get checked in, then was told the U-haul representative would meet me outside to hook up the trailer. After waiting in my truck for 45 minutes I had to go back inside to remind them I was picking up a trailer, they questioned me that surely they had already taken care of me.... On dropping it off, I waited at the drive through as the instructions stated for 15 minutes with no service, finally has to go inside to get someone to come out to check the back in. The customer was the last thing on their minds in both instances.
MATTHEW EAll the ladies were excellent. They all deserve a raise. They work very hard.
Kristi T | First ImpressionsVery friendly and helpful. Hooked up the trailer and checked and made sure all blinkers and lights worked on the trailer.
WILLIAM SThe team at this location were very professional, respectful and courteous. They went above and beyond in helping me with the equipment I rented for my interstate move. They were very busy with many customers but it was obvious their main focus was getting the job done right for each one of us.
ROSELYN BWay too many furniture pads came with the pods which took up valuable space. Everything else was great with using the U-Box
Stephanie LDestination delivery did not deliver on time. Was supposed to be between 1:00-3:00 but was actually delivered closer to 7:30.
John MAll good
MICHAEL OStorage rate too high
kamaria g | Overall ExperienceI usually end up with this particular trailer as a rental at this location. This just my particular opinion, driver’s side main rear light has 4 led bulbs out of about 12 working and all of them are clustered together in one section. In the daylight it’s a little hard to see. It has been like this for at least 5 years or more.
KENNETH HMore staff to help check in and out and to provide more customer service on floor during busy days.
PAMELA PVery great experience renting a van from this location. I was in a bind and they were very helpful and respectful. I would definitely rent a van here again and recommend all my family and friends as well!!
JOSUE BSuper professional and courteous staff specially the friendly young lady who helped me not only was she knowledgeable and helpful but very friendly and sweet when taking care of the customer definitely will let my friends and family know about the facility
Jose M | Overall ExperienceMore cookies and pizza for employees
IAN SMy container was delivered right in front of another vehicle which prohibited me from accessing the container for 4 days. I called multiple times asking for the container to be moved and was told no. I will be filing a formal complaint.
MARK JNeed to be more transparent concerning price for one way/round trip rentals. They make to confusing to get pricing for each option. Kasey does a great job & is very helpful.
MICHAEL OGreat staff !
LUIS MThe rental rate of $39.95/day quoted is NOT what you get charged, $508.06 for 2 +- days. I'm shocked.
MICHAEL OYour internet service needs attention it has nothing to do with your staff!! Your employees and their service are excellent.
GUADALUPE CI had 5 boxes delivered and then ordered more boxes and they were supposed to arrive at my new address at the same time. They entered the additional boxes to be delivered at the new address and not the current address. I got that straighten out and thought everything was fine. But the 5 boxes were not combined with the other boxes and I had to argue not to pay to expedite. Then Houston and Las Vegas was arguing over who was going to pay the expediting fees. Las Vegas kept trying to charge me and I think it has been resolved. Not sure I would use U-haul again and I have used them a lot in the past.
ALISON FThomas at this location was the only amazing thing about my experience. My items, although originally guaranteed on 6/16, I will not get until 6/19. There are waaaaay too many pads. I had to use 1/2 a box just for all the pads. I also ended up transporting 4 of my boxes on my own because of the delay.
thomas rTracy was so friendly and very helpful
JESUS DThe first trailers lights didn't work and the end's turn signals didn't work. Took over an hour to pick a simple trailer and it caused alot of issues with timing. Check your equipment better! This isn't the first time this has happened.
JEFFERY HThis is the best location. I have been going to the northwest location for some time and they always take good care of me. The best!!
ADAM CNothing everyone and everything was 100%. They were professional and knowledgeable. The only reason they couldn’t get the job done was the system was down and that was not within their control. But they said they would take care of everything and they did. A special shout out to Latoya and Kasey.
GUADALUPE CNothing, Excellent service
JESUS DTrailer was there when scheduled, great experience.
Patrick CAfter being told that I had to go to a new location because what I booked was not going to be ready. So I had to do UHaul logistics for them without any compensation. The agent is what is wrong with customer service today. She laughed at me and hung up, uncountable times instead of providing customers with what they actually bought. So I make the drive, making me miss my first pickup, only to get to the branch where a long line of customers are complaining about the availability of trucks. I had to wait nearly an hour, to be told there was system problems. So we sat. And we filled out forms online 5 times. I finally get my truck, and all the extras that I booked where not on the truck. So moved manually, late, without labour because I was late. Next time, I'll spend the extra money to use a reputable service, with a better standard.
TRISTAN IGreat service and team
JOCELYN L | Overall ExperienceThe young lady who helped me not only was she knowledgeable but friendly and very professional
Jose M | First ImpressionsPlease to see again the mile from start, look wrong
NGOC HHad a great experience and would come back again
eric a | Overall ExperienceTrain the underlings how to print out invoices/tickets when the management isn't there.
MICHAEL OExpensive as fuck… YOUR EMPLOYEES SHOULD DISCUSS ALL OF THE THINGS YOU WILL BE CHARGED FOR NOT JUST THE BITCH ASS TRUCK AND AUTO TRANSPORT THAT I RENTED. IT’S ACTUALLY A SCAM THAT YOUR EMPLOYEES DONT DISCUSS EVERYTHING YOU WILL BE CHARGED.
MARILUNNA GBe transparent about all the costs of the rentals. When I turned in the vehicle, one way rental, I was hit with extra mileage charge. I wasn't informed there was going to be any additional mileage, I was just told one way charges.
MICHAEL OI've rented from this location several times for work. My only complaint is that I don't get emailed a receipt like I do at the other locations after the rental has been returned with the total cost billed.
DUSTIN GEasy check in the person who helped me was very friendly and got me out of the office fast
stazea wKeep up the good work and great customer service.
Alvin AVery good employees, took care of business.
MICHAEL OGreat, quick and nice service
STEVEN ODisappointed... I had made my reservation online but felt something was off as I didn't see anything asking about where I wanted to return the Uhaul. I called the location to make sure everything was as it should, and just as I suspected the item I had selected was not a one way. I asked we get the reservation changed to something I could use one way. The employee updated my reservation to a One Way UTV trailer, no problem, and updated my reservation. Done, Great, Amazing! All done and confirmed 5hrs prior to pick up and confirmed over the phone, with a live employee at the location. Arrived to our Pick up location at the time indicated on our contract, and guess what, no UTV trailer was there for our pick up. The employee goes on to say " uhhhh, I don't know why that happened but you can go get one at a different location 5mi down the road." That all fine and great except it's 20mins til they close, rush hour traffic, and would tack on an additional 30mins to our venture which we were on a very tight time constraint. I chose this location specifically because it was 5mins away from our pick up location of the item we were hauling back to Austin with... I told them no I am not going to risk that as the other location was in the complete opposite direction. I told them I needed to pick something up here, there is no other option just get me something ASAP. So we ended up with a covered trailer to which the employee then was making comments as we wrapped up the reservation that I should be grateful they were giving me this because I was taking someone else's reservation??? Like LOL ok, well it wouldn't have been a problem if you had just stepped out for 5 seconds when I called 5 hours earlier to confirm you actually had what you told me I was suppose to get??? Best part is, they charged me full price for the stupid oversized trailer I didn't even want. I didn't even bother fighting them at the time because I was already running even farther behind now having to deal with all this. I just felt like the whole situation was just a result of shear laziness and I ended up being the one to have to pay the price for their negligence with my time, effort, and money? Not super cool.
VICTORIA FThe staff was very nice and friendly, professional and even though I came for one thing, she made it real simple to reverse the transaction and got me what I needed
GWENDOLYN WEveryone has been exceptional above and beyond.
Carla B | First ImpressionsCostumer service is great
PEDRO BEntré hablando en español obviamente nadie quiso ayudarme y dijeron que ellos no lo hablaban diciéndome que tenía que hacer todo en línea cuando les dije que intentaría yo hablar en inglés me dijeron que no había sistema fui a otra tienda igual las personas no hablaban español pero ellos trataron de ayudarme llamando por teléfono a un traductor la persona en el teléfono me hizo la reservación y dijo que en todas las tiendas pueden llamar para un servicio al cliente en español así que empezamos a hacer la reservación pero no tenían el tamaño que necesitaba en la segunda tienda por eso tuve que regresar a esta primera tienda pero no porque me haya gustado como me trataron estas personas
DULCE VI will use this location in the future.
RANDALL WUHaul's computer system is the worst, most screwed up thing I have ever encountered. It took almost 50 minutes to get me ready to go just in the system. That system will drive people away. A customer behind me stated that he rents trailers fairly often and it is like this every time. UHaul got taken to the cleaners by your system programmers.
GARY BI've never received such awesome customer service as I did on 3/10/25. Ms. LaToya at the Fairbanks 290 location is amazing. I'm disabled and a single Mom. My son is usually with me to help me take care of business but he had practice that day. Ms. LaToya saw how overwhelming things were for me and without me even asking, she worked everything out. She is a great asset to Uhaul. I can't Thank Her enough for all she done for me. I'm suggesting 2 THUMBS UP & A NICE RAISE IF POSSIBLE!!! 😇😇. Thank You Ms. Latoya. Because of her I refuse to do business anywhere else. 😇
Keitha C | First ImpressionsThe store manager was very polite and very efficient
HECTOR GThe computer systems NEED an upgrade ... 3 computers were down with only one working. cheackout took WAY to long !
CRAIG ZThe price hikes was a major factor in moving out. Also almost all my containers were covered in brown specs, like rodent droppings and some had webs on them. I thought indoor climate control meant pest control too.
SHARLA M | Overall ExperienceI left one of my ear pod in the dashboard part of the front driver side in the truck I wish I could get it back if possible But everything was great this would be super great Thanks 🙏👍
FREDRICK W | Overall ExperienceFirst truck had engine light on. Was immediately allowed to swap it out for a different truck.
GLENN LStaff are so helpful and always ready to help.
Brenda P | First ImpressionsThe staff is very friendly and helpful.
KIM L | First ImpressionsMy experience at this U-Haul location was unacceptable. The front desk staff, including the manager, were rude and unprofessional. I waited 45 minutes for a process that should have taken five, while the employee assisting me was on his phone and eating. To make matters worse, they failed to inform me that my reserved rental truck was unavailable. When I asked why, the staff admitted they were “distracted”—which was obvious, as they were playing around and having inappropriate conversations instead of working. The manager did nothing to correct their behavior and was just as rude. As a manager myself, I would never tolerate this level of incompetence. Because of this experience, I will never use U-Haul again or recommend it to anyone. Take your business elsewhere.
ANGEL LExcellent service! Good experience.
VIVIAN BGreat customer service on a Sunday…very professional and extremely helpful.
DONOVAN RTrain employees how to read gas gauge. 3 of 4 were way off
Timothy SNo problems or complaints.
DONALD EWe rented three storage units at this U-Haul location starting in 2002 (23 years!). Kasey and his team were always very helpful, and we appreciated everything they did to make our rental experience great.
Ian R | Overall ExperienceI have had a unit at this location over two years and I absolutely recommend this place. It has always been clean and well lit. The people working here are very helpful and friendly.
Shirley L | Overall ExperienceNo improvement needed! The customer service person was very accommodating and explained procedure for the rental. U-Haul made my moving experience wonderful from check out to return.
CAROLYN OI recently rented a U-Haul and had a frustrating experience with unexpected charges and misleading pricing. 1. Insurance Charged Without Approval – I never agreed to purchase rental insurance, yet it was added to my total without my consent. This is completely unacceptable, and I would have declined it had I been given the option. 2. Misleading Mileage Quote – When I booked, I was quoted a price that included 100 miles. However, upon returning the truck, I was told the quote only covered 50 miles, forcing me to pay an additional $30. Had I been given the correct information upfront, I would have planned accordingly. 3. Lack of Transparency – At no point did the U-Haul representative clarify these charges when I picked up the truck. I only discovered the extra fees at drop-off, which felt like a deliberate bait-and-switch tactic
TAMMIKA PVery pleasant experience, my husband’s bike broke down and I needed a motorcycle trailer to pick it up. The sweet Gal at the counter (didn’t get her name) and Latoya were very kind and helpful and got me hooked up and on my way. Thank you Gals! We were able to get the bike home safely.
SHELLEY BThis is really the best uhaul place I’ve ever been…Friendly people and clean environment
tritrese d | First ImpressionsCharged me $120.00 for something. Will find out what....
PATRICK BThe gentleman who helped me went above and beyond. I believe his name was Andres. The issue I had was the mileage stated 15,000 and I didn’t notice it until I was on the road. I drove a total of 40 miles. I showed the GPS distance and took pictures but the mileage was at 15,080 when I realized it was incorrect. I was told by customer support (2 calls) that it would be taken care and by the manager. I honestly thought mileage was included so I’ll have to rent somewhere else next time due to this mistake and charging me for mileage I did not incur.
PETER GThe female clerk was extremely rude to customers and co workers. The storage unit is great.
andre f | First ImpressionsMy favor storage when I need it !!
Lisa I | Overall ExperienceEverything was at the highest level
VLADIMIR BThe staff at the 290 facility was always kind, patient and helpful. Their professionalism was stellar always.
Olga L | Overall ExperienceGreat place
christopher t | First ImpressionsThe U-Haul storage had my belonging full of roaches I never had roaches. It was very disgusting and disturbing
PATRIKIA B | Overall ExperienceUnparalleled service,, very clean environment, boxes and other items well arranged; quite impressive.
Collins O | First ImpressionsThank You
Terry W | Online Move InThanks
Ryan P | Overall ExperienceLatoya did a really great job and was very helpful! Thank you!
Nick M | First ImpressionsLaToya was very helpful through out my whole process of renting my unit and I will definitely recommend this location to anyone needed a storage.
Denecia S | Overall ExperienceNo comment
PATRICK J | Overall ExperienceI could not be more pleased. They do everything they can yo Help. Latoya is truly amazing.
JoAnn T | First ImpressionsThe personnel were friendly and the place was clean. Will recommend this location to anyone seeking a storage place.
catherine w | Overall ExperienceKasey was wonderful!
Christa F | Overall ExperienceI will definitely use this location again
Denecia S | First ImpressionsThe workers at this location don't seem to take pride in the job and are only working here because they have to not because they want to. They all seem to have a "what ever" attitude. It would have been nice to see smiles on their faces.
Teri B | Overall ExperienceWe arrived to get our unit 15 minutes before closing time, and they took care of us with a smile. Many storage facilities close at 6:00. Having the 7:00pm closing time was the deciding factor for us in choosing this location. Thank you for taking care of us!
Lisa H | First Impressionsstaff was friendly and very helpful. Overall great place
monica s | First ImpressionsThe staff was very friendly
Glen S | First ImpressionsThe initial experience was a mess. My reservation was canceled. My UHaul truck was given away and far away. It was a royal mess. I will NEVER use UHaul again. This particular location was very unhelpful in the beginning and I ultimately was forced to get and pay for a larger storage unit than I needed even though the manager promised to give it to me for a fairer rate, since they misrepresented availability and suckered me into their facility.
philip c | Overall ExperienceI love how your assistant manager took care of everything and also the other employees were very helpful.
Veronica E | First ImpressionsJeff is the most friendliest employee..He has great customer service and his sense of humor is one of kind. Thank you Jeff for making my experience at you uhual the best!
Jose M | Overall ExperienceHousekeeper is amazing. Love the new manager Kasey. He and Latoya are doing an amazing job training the staff there.
Kasey L | Overall ExperienceCynthia does a great job of keeping the facility clean. We enjoyed her upbeat nature and friendliness.
ROGER C | Overall ExperienceYesterday, my day started out badly. On Wednesday I went online to reserve a 10x10 storage unit at the West Rd location. It reflected they were available. When I arrived yesterday I was then informed that they didn't have any available. The manager Rhonda Holliday took over assisting me and her attitude was less than professional. The way she was talking to her employees was simply terrible. She then pretty much told me that it was no way i had a unit reserved even with my confirmation number. There was no way I could have reserved something she didn't have. Again, the way she ways talking with me was less than professional. I then told her that I don't know what was going on but I indeed had a unit reserved. My business was then routed to the 290 and Fairbanks location. When I arrived, Ms. Latoya acknowledged me immediately. I asked if I could take a seat while I waited. She granted my request as I waited. I was very grateful because I was in a lot of pain still recovering from a hip replacement. She then started to assist me. Her customer service was amazing. She went above and beyond to make sure all of my questions were answered and my check in was painless and welcoming. She didn't treat me as if I was a bother to her as Rhonda Holliday did at the West Rd location. Latoya really treated me as a welcomed guest instead of a customer or a number. I am so glad my business was shifted over to the 290 and Fairbanks location. Ms. Latoya and the Fairbanks Crew really have their customer service down like a well oiled machine. TWO THUMBS UP 👍🏾 👍🏾 FOR THE FAIRBANKS TEAM FOR A JOB WELL DONE!!! Thank You Ms. Latoya.
Keitha C | First ImpressionsGreat support from all of the staff! Thank you for keeping my valuables safe.
kim t | Overall ExperienceVery helpful and pleasant staff
Catherine B | Overall ExperienceGreat
clarence g | First ImpressionsMe and my family had a great experiance overall with storage unit.
lashundra w | Overall ExperienceI was a happy customer from start to finish. The staff were always helpful, friendly, easy to talk to, and got the job done for me. I would absolutely recommend this location to others.
roger j | Overall ExperienceThe storage unit was always clean. Staff was professional. I closed a unit because your company keeps going up.
olivia b | Overall ExperienceJeffrey, Malcom and the lady who the blond extensions were so professional, knowledgeable and kind
LaSherrie E | Online Move InStaff were friendly and helpful despite having to deal with broken facility doors.
ERIC A | First ImpressionsThank you to Mr Jeff and his staff for such great service this last yr and 7 mths
Tamika S | Overall ExperienceThe staff are super nice and very helpful and friendly
Claudia M | Overall ExperienceEverything flowed smoothly and efficiently. I was well pleased.
Catherine B | Online Move InThe key card to enter storage facility only works after swiping it several times. It tells you card access error which is very frustrating. The staff came out and had to swipe the card and had the same issue.
Teri B | First ImpressionsThis facility was not very clean and I lost a couch and over sized chair and some luggage to mold and fungus. It wasn’t worth reporting and when we asked about it it was said to file a claim. So we closed the unit and went somewhere else that is cleaner and had better ventilation and climate control. I would not ever recommend this facility to anyone. The manager/ owner was really nice, his staff sucked especially when he was gone.
Jason T | Overall ExperienceWay to expensive
Scott L | Online Move InMr Kern and Team are great 💯💯
Joshua A | Overall ExperienceWould do business with you again. Staff was great.
jewel c | Overall ExperienceJulian was very helpful and knowledgeable. He answered all my questions and made sure I had everything I needed to move.
Jacquita B | First ImpressionsI am inquiring about the first month free with the rental of the truck, for some reason it didn't give me the free month of service as it should have
Carla B | Online Move InJeff at U-Haul on 290 & Fairbanks was incredibly helpful and went above and beyond to answer my questions. He definitely helped make everything easy and worry free.
Marissa O | Overall ExperienceLatoyawas Great!!!
Xavier C | First ImpressionsGood Service
Treana S | Overall ExperienceSatisfied
patrice w | Overall ExperienceJeff is great! Always goes above and beyond for me when he can, I have had a storage with this facility since 2017! Keep up the good work!
WILLIAM H | Overall ExperienceThe staff was very friendly and helpful. I love the 290& Fairbanks location.
ROMELLA C | First ImpressionsThey always provide EXCELLENT customer service! I’m always ready to refer your company!
Bernadette F | First ImpressionsNeed light in units
Dessie T | Overall ExperienceOne of my sisters, king size box, when was missing
JOSHUA S | Overall ExperienceJeff and his crew are the bomb.com.
LaTisha J | Overall ExperienceMiss Latoya was very nice and knowledgeable of everything the storage that I reserved was taken. I reserved a 10x10 and when I came from Dallas to check in my storage it was not available I could not check in online because it was not allowing me to. And then the next storage unit the 10x15 there were none available. Now keep in mind I reserved my storage 2 weeks in advance as well as my truck. And when I arrived to the facility they did not have what I reserved. Miss Latoya made it right. I had to accept a 2 5x5 or go to another location which I'm new to the area of Houston.. need to say I was tired and ready to unload this truck we had to make it do. Spoke with the manager Mr Jeffrey. And he said that he would take care of everything. And make everything right for me before my storage unit is due on next month and I'm looking forward to him holding his word because this was a very big increase. Since I've been traveling from Las colinas in the Dallas area. To Houston. Miss Latoya was very friendly and was working very hard at multitasking because some other co-workers had called off and she was doing her best to assist and help everyone in a timely manner. Miss Latoya is the best. ☺️✅
Shonita S | First ImpressionsVery efficient process and clean facility
CHARLES B | First ImpressionsMs. LaToya was awesome
Nicole B | First ImpressionsStorage was way smaller than described.
Dessie T | Online Move InMs. Colomith need a raise or promotion she was helpful with me and walk me through each step of my questions and they were solved.
SHAKERA B | First ImpressionsThank ya so much
Nicole D | Overall ExperienceVery friendly and helpful
Karina A | Overall ExperienceJeffrey Kern is a fantastic U-Haul manager. The facility is clean and well organized. The staff is very helpful, and checking accounts for 5 units was no problem, especially setting up auto draft. The elevators and restrooms always worked. The trucks we rented also worked perfectly.
John J | Overall ExperienceJeffrey Kerns is the best U-Uhaul manager I have ever worked with, period.
Kim J | Overall ExperienceAnd the only reason is because of how long it took to get the truck. I did the mobile pick up (my first time) so hopefully next time it may be easier.
Karina A | First ImpressionsThank you for all your help
Theresa M | Online Move InI Have Not Moved Out…. I STILL HAVE A UNIT THERE …
TAMMY P | Overall ExperienceVery nice Jeff Kern, LaToya was a blast love these folks for sure
REGINA B | First ImpressionsThanks for the storage place
Anthony A | First ImpressionsCould be a 5 star rating if the key card worked properly. That’s a hassle everytime I go whether I’m leaving or going. The price is crazy expensive to be dirty. The Nat’s flying around is annoying and the first floor could use some attention it has its days
mariah J | Overall ExperienceExcellent
HENRY N | First ImpressionsIt’s too expensive for a very small storage, and they don’t give you no grace period when payment is late which is understandable but still lol
CHANEL S | Overall ExperienceThank you
patrice w | Overall ExperienceBest Customer Service I have seen in over 30 years. Excellent people. Great job U haul.
pamela A | Overall ExperienceNever had a problem with staff very helpful always there to help no matter what
Joyce B | First ImpressionsThe gentleman that checked me in was very helpful
Rosetta T | First ImpressionsI called the property management before getting the rental he told me it would have the 24/h access … it didn’t called him back he told me I had to go back on line and add it my my account after about two hours of trying to figure it out I called him back and he was like it’s there but I can’t help … so I spent another hour trying to figure it out I ended up calling customer support and she told me I would have had to go in person to the office to get 24/h access .. she helped me cancel the order and told me I will get a refund but I still haven’t received it
James A | Online Move InVery nice, convenient storage place with a good staff.
Gilberto R | Overall ExperienceAmazing helpful employees
treasure s | First ImpressionsEverything in my unit was stolen. Including a $1500 washer and dryer set as well as roughly 60 of my passed mothers nursing books. Cannot recommend a place where stuff isn’t safe.
Joshua M | Overall ExperienceJeff runs a good crew.
Clarence B | Overall ExperienceLatoya is very helpful and you can count on her to give you excellent customer service...
patrick t | First ImpressionsJeff is very good representing for uhuaul thanks
Daniel Q | Overall ExperienceEl personal recibió el vehículo de alquiler le aumentaron el millares y me cobraron lo que quisieron el excelente vio algo raro y se peleaban por quitarme los documentos de alquiler siento que están robando algunos empleados deberían de revisar ya que ellos los vi muy raros nunca me resolvieron y cuando regrese en una semana el gerente dijo que tardaban en el regreso de dinero y que regresara en unos días y cuando regrese me atendieron de mala manera riéndose creo que si están robando a los clientes y citotextualdo están ROBANDO no quise ir a telemundo para que los avergonzaran pero nunca restaría por tercera ves con esta empresa
Cristiam G | Overall ExperienceMs. Latoya was very helpful while training Kim and helping us get a storage unit. When we dropped off the truck, Dorian assisted with where to put the trailer and made drop off easy.
Wesley K | First ImpressionsStaff was very accommodating.
Gilberto R | First ImpressionsVenturs”spell check” was very nice an helpful unhitched the trailer an also got me moved in pretty fast , other staff where helpful as well
Dajoura P | First ImpressionsGreat service
Bria F | Online Move InJeffery heard our concerns and although he was very tired he helped make our experience a great one.
mailorn s | First ImpressionsThe customer service is horrible the people don’t help you ever they’re always on their cell phones when you ask for help they always look at you annoyed when they actually do help you and they try to belittle you.
MICHAEL P | Overall ExperienceEveryone was very nice, friendly and professional I loved it
trese r | First ImpressionsMr Jeff was amazing will recommend anyone to this location
KIMBERLY Y | Overall ExperienceMy storage was safe but someone threw some shoe sandles and shoes into my storage it had a few openings on the sides on top and broke my glass on china cabinet. I had to remove the glass and when I opened my storage this Winters all my stuff was reorganizated differently. I found a rat trap in the middle back section of my storage. And a medal vase I has was damage some boxes tore from the reorganizating. Still looking for a coushion to one of my couches. I left the storage on June 12 and waiting on my pro-rate refund.. My due day is the 17th. I have insurance with uhaul and will look to see if they will pay me for damages. The lady closed the account and I asked for refund and damages she will talk manager: Jeff .. and said he will call me.
ROSE D | Overall ExperienceGood customer service
ELISE B | First ImpressionsLatoya and the staff were always professional and helpful. Great experience. I will use this facility again if we have the need…
SCOTT M | Overall ExperienceThe customer service is always excellent the staff was always very friendly and very helpful I would recommend this U-Haul to any customer
Ingrid J | Overall ExperienceJeff was great
IESHA P | Overall ExperienceThankfully
Doschjiann P | First ImpressionsEverybody there was very helpful. Dee helped me pack my van and he was so nice and didn't complain. Jeff was very nice and helpful.
Ranita T | Overall ExperienceThe personable moments were engaging and concise. Jeff and his staff are quick, and made this one way transition smooth and worry free.
PIERRE E | First ImpressionsAll the employees, especially the manager we're all very nice kind and helpful!!
LAURA P | Overall ExperienceI will be using U Haul again
Joe S | Overall ExperienceSuper friendly and really professional. The 290 and Fairbanks location in Houston Texas is the best.
Angel G | First ImpressionsLatoya was EXTREMELY NICE and a pleasure to work with
Mary B | First ImpressionsVery nice employees never a dull moment. They we’re always welling to help. I still have storage there and it is very convenient for me.
Michelle H | Overall ExperienceThe team of employees was awesome!
FRANCES H | Overall ExperienceI never got a storage from you
victor b | First ImpressionsJeff and his crew were wonderful and helpful
Robert E | Overall ExperienceManager was a real Blessing.
LORRAINE S | First ImpressionsVery 5 star
michel g | First ImpressionsSomewhat pricey but overall it was pretty good
Oscar b | Overall ExperienceThe ladies were wonderful. Best customer service I ever had.
WISLY H | First ImpressionsLatoya was a big help with my move. I am soooo grateful for her!
Kyssemee B | First ImpressionsHad issues with mold after rain so we moved out of our storage unit
H-E-B H | Overall ExperienceThey were all around great people
Juan R | Overall ExperienceThanks Mr. JEFFREY FOR HELPING ME OUT!!!
tosha f | Overall ExperienceJeffrey and his staff are professionals and knowledgeable about moving and storage. I have recently had two moving experiences in my family. A new home purchase in town and a job assignment move to another state. Jeffrey and his staff were able to help me with the size of truck and supplies that I needed for my move. As well as a storage room that fit my needs. No only were the staff friendly the other clients at this Uhaul location were friendly and helping each other out in many positive ways. My family and myself love the share spot and placed items into it and found treasures for ourselves. If you need moving and storage contact Jeffrey and his staff at Uhaul on Fairbank and 290. Debbie Sheets
deborah s | Overall ExperienceExcelente 👌
javier c | First ImpressionsCustomer services was wonderful
Robert E | First ImpressionsMy experience was horrible. This facility is beyond unprofessional, I’ve had multiple issues with my storage unit access and all the employees have loaded excuses or just tell you the manager isn’t there and to come back which isn’t really helpful when you need assistance immediately. One day I needed access to my unit and my key didn’t work which was odd because I did not change my lock, I go to the front desk and someone changed my units lock without notifying me or giving me a copy of the new key. When I asked for an explanation as to why management changed my lock and did not call me, I wasn't given an answer just “we changed it for security purposes” which I think is concerning. They also didn’t have the new key labeled and a employee had to go through a plastic bag of unit keys to try to find the new key for the new lock. That was exhausting. I decided to move out my unit because my experience has been the worse. I move my stuff out, go to the storage two days later to see that they already cleaned my unit and secured it with a “customer ready” tag before I could even tell the front counter I wanted to start the move out process. I’m so grateful to never have to deal with this location or uhaul specifically ever again.
Stephanie W | Overall ExperienceExcellent customer service Thanks
Joyce B | First ImpressionsThe staff was outstanding! Very helpful, knowledgeable and empathetic.
RACHEL A | First ImpressionsStaff present the best customer skills I have seen in over 20 years. The staff was very nice, friendly and pleasant.
MINNIE H | First ImpressionsI feel safe and the customer service is really great. They listen Thank you
Roy G | First ImpressionsThanks guys
Eddie L | Overall ExperienceThe staff is very friendly I love the way the vibe of the store setting the employees make you feel like you family or you have been knowing them for years costumer service is great Thank You for your service 😇🙏May God Bless and keep each of you that ladies and gentlemen Thank You Tamika Williams
Tamika W | Overall Experiencecustomer service at this location was very good and provided excellent customer service The issue I have is with your rental location at 4021 N INTERSTATE 35 in AUSTIN where I picked up the truck. The dash had a warning message that the RR tire was low s d the front desk person said she could not help me which was not safe and poor customer service. I had to take the truck to a station. to get it taken care of of. In addition I got other warning ⚠️ messages while driving the truck back to Houston. I feel I need to get an adjustment to my account Leticia Gonzalez
leticia g | First ImpressionsThank you for helping my move be easier!
elisia p | Overall ExperienceEmployees were very friendly and helpful
richard r | First ImpressionsAdding anther hour to the Storage facility without having to go into 24 charge would be more convenient.
RENE G | First ImpressionsJeff the manager is the best! Always going the extra mile to help me when my wife and i needed anything
WILLIAM H | Overall ExperienceCashier was very friendly thank you
beatriz O | First ImpressionsI once paid my bill over the phone using my debit card and shortly afterwards had all kinds of charges that was not mines. I felt like the guy I gave my information to over the phone at the 290 facility stole my information. I couldn't prove it, but just FYI. He no longer works there.
CHANDRA W | Overall ExperienceStaff ALWAYS HELPFUL AND COURTEOUS!! MANAGER JEFF DEFINITELY LNOWS HOW TO HANDLE CUSTOMER SERVICE !! Thank you u haul !!
JESSICA M | Overall ExperienceThank you for all the help!
Nick M | Overall ExperienceMr. Jeff is AWESOME! I'd recommend this location to any and everybody
Tomeka S | Overall ExperienceStaff was awesome
Jimmy J | First ImpressionsVery nice people
KAREN S | First ImpressionsJeff, Cassandra and the whole staff are pretty terrific. I would refer anyone to this location. Very pleased 😄. I’m still a customer
Sandra B | Overall ExperienceFor what it is... it's too expensive and yet dirty inside those storages... public storage has same type of storage... cleaner and way better prices. U-Haul owner is an idiot!
JERRY M | Overall ExperienceI love this place. The owner is always amazing & so is his staff. Good job guys! May you continue to be a blessing to the people your in contact with.
Veronica D | Overall ExperienceJeff did a great job accommodating my needs.
Cheyenne E | First ImpressionsWas very pleased 😀
Jimmy S | Overall ExperienceNice nice
MECK S | Overall ExperienceI would never use nobody else but uhaul been using this company for years.
Remonda G | Overall ExperienceThere is truly an “ANGEL” that works there...his name is Jeff...the world need more Jeff’s in it!💜
takeisha m | Overall ExperienceVery simple, quick, and easy. I was a bit taken aback by the "critter trap" inside the storage closet, when I moved in and stopped in the store to ask about it. Verified that all units have one but wondering how you'd remove it, if necessary as it's at the back and my stuff is in front of it. 🤔 Guess we'll cross that bridge when and if we come to it. Thanks for a simple process and move in. 👍
Kimberly R | Online Move InI will always use this UHaul I will not go any where else
Katherine M | Overall ExperienceVery good place and people
Travionna J | First ImpressionsThe team made my storage experience so simple and easy for me. I recommend this facility anytime for all your moving requirements. Thanks again Team at 290 and Fairbanks.
Ben C | Overall ExperienceI appreciate your professionalism.
Marcos H | Overall ExperienceI made a reservation at another location that was not available on my move-in day. This location stayed open late to accommodate my additional items and have me one month free.
STEPHANIE M | Overall ExperienceThanks Jeff
RICKEY S | First ImpressionsNever a big problem. Staff was great and friendly
MILTON D | Overall Experience290 is one of the best Uhaul locations Friendly Courteous Well stocked Customer Service 100% everytime
VERONICA D | Overall ExperienceMr. Jeffrey has impeccable customer service & hard worker a GREAT reflection of his leadership in his TEAM which shines BRIGHT! A perfect example of leading by example. Store is always clean & stocked. I am actually in customer service & am thinking of applying for a PT position at his location. Jessica was very knowledgeable of her tasks & answered all my questions. Good Job guys keep up the great work! Veronica Daniels
VERONICA D | First ImpressionsHad Jeff simply called my wife back like he said he would, he wouldn’t have lost me as a customer.
Cassandra S | Overall ExperienceIt was a young lady that got an attitude with me because I did not know the procedures of setting up an account. I did not know that you needed three contact phone numbers. Had I been told that beforehand the process would not have been as complicated. Then when I opened up the storage unit there were pest traps all over the floor. I went downstairs to ask the about them and they told me to just leave them in there. Which made no sense to me because the floor was almost completely covered with the sticky traps. So my experience was not the best. The owner was friendly and helpful.
Charles D | First ImpressionsFrom Day 1 I had issues getting in/out my storage! The lock was damaged and I had to have assistance from a member in the office every visit. We had to beat the lock open/closed to secure it! I made several complaints, nothing was done but I was billed every month on time for a broken storage. I couldnt enter the storage outside of operating hours because it required assistance.
Jermecia H | Overall ExperienceThank you so much! I referred my neighbor who actually rented a unit the same day I emptied mine!
Rana c | Overall ExperienceU-Haul at HW290 & Fairbanks is very convenient, clean and well laid out. I have used the facility 3 or 4 times over the last 10 to 15 years. I have never had a problem.
PAUL W | Overall ExperienceU-haul has always been great.
Nicole B | Overall ExperienceAll the employees were nice and helpful
clarice w | Overall ExperienceThey very helpful
Joyce B | Overall ExperienceEVERYTHING WAS great except! @ closing some important information was left out , but was later fixed. Asap ... Nice workers ... Clean environment... would USED in. The future ....
angela w | Overall ExperienceThe only problem I ever had with them was that sometimes they were unable to take cash payments because they didn't have a key to the register until the manager or somebody came. Very inconvenient.
Tiffany S | Overall ExperienceI'm really satisfied with the staff and unit on this store. Very clean and the price is very convenient tanks for all your services .
maida f | Overall ExperienceHerb was very friendly and gave great, accurate information about the storage spaces.
Paul H | First ImpressionsThe representative that assisted me was awesome. He made this unexpected storage need easy. Thank you so much for helping!
Tiffany W | First ImpressionsAll the staff were efficient and they provided prompt assistance whenever necessary. I would definitely recommend using the facilities at this location.
Jaswin J | Overall ExperienceThanks for the service.
leonildo i | Overall ExperienceHerb was awesome ! Such great help
AMY C | Overall ExperienceThe manager is very professional and the staff I haven't had any issues, this location needs security at night.
clarice w | First ImpressionsCustomer service was one of the greatest ever!
Gil E | Overall ExperienceThe unit was everything I asked for and I never had any issues. Good job U-Haul.
CHRISTOPHER M | Overall ExperienceNo problems with staff or facility. Liked the loading dock.
Ralph F | Overall ExperienceNice facility
benny g | Overall ExperienceJeff Kern made the experience very swift and obtainable.
Kassie B | First ImpressionsVery well took care of
Rosalind S | First ImpressionsI have always used this location..... and always will be back.... great and clean location staff always great
Chapa A | Overall ExperienceI will always go there because of the great customer service and making sure you are taking care of.
Andra M | First ImpressionsThe front desk was very polite in assisting me and my family with a truck and storage right before closing time.
Torhaile B | First ImpressionsEverything went smooth and I received a blessing in the midst.
takeisha m | First ImpressionsAny issues were always quickly addressed.
ZANA C | Overall ExperienceAwesome customer service. Facilities are kept well clean, and property is vigorously protected.
KATHLINE W | Overall ExperienceI was promised 50 extra miles, no charge because they did not have the large truck I needed. I did not receive them.
Marsha G | Overall ExperienceGreat
JAMAIL B | Overall ExperienceYeah
ELIZABETH G | Overall ExperienceThe people bat this U-Haul are always courteous and helpful.
Mellssa M | First ImpressionsChristine was great
amber g | Overall ExperienceThe man who dropped them off and picked them up was wonderful. One unit looked as if it was broken into previously. Everything delivered as promised.
Sandra M | Overall ExperienceThe staff was great - friendly, and accommodating.
Yoda W | Overall ExperienceLost furniture because door was broken and I couldn't get in to remove my furniture and it was auctioned off and I can't get any return calls from upper management
Melissa G | Overall ExperienceThat was a fantastic experience thank you!
Alicia L | Overall ExperienceGreat service
lashonda s | ReservationMichael Flores was the employee that helped me when we were ready to turn in the storage rental and his customer service was excellent. Friendly professional and knowledgeable
Elijah D | Overall ExperienceShelley was simply amazing to work with. Responsive to all communication and professional. Not facility related but the 24 mandatory blankets is oppressive.
kelly s | Overall ExperienceMy boxes were deliver and picked up in a timely manner. No problems.
James A | Overall Experiencewe like your facility, we have use you before.
ROBERT Q | ReservationVery unorganized.. no one on the same page.. 2 many employees
MARIAN J | Overall ExperienceGood job
Mustafa A | Overall ExperienceI have nothing good to say about the service received from your manager at the time of my rental. I hope you work on her ability to provide accurate information to your customers.
Karl B | Overall ExperienceThe store did not have my Ubox/truck ready (requested it 2 days before) . I waited for 2 and a half hours for them to correct this mistake and I missed valuable moving time. Will not return to uhaul
Preston S | Overall ExperienceTish was very busy and training a new employee but she was able to provide great service and took the time to explain everything to me.
michael m | ReservationStaff was professional friendly and helpful. Couldn’t ask for better. Great experience
Bobby B | Overall ExperienceGood option and well organized storage facility.
Luis C | Overall ExperienceNever was at the facility so I can't comment on the physical place. I had my Uhaul box shipped from FL to Houston and then delivered to my home and unloaded on scheduled.
Judy L | Overall ExperienceGreat location and staff very courteous, friendly and helpful.
JANETTE T | Overall ExperienceShelley that dropped off and picked up my ubox was easy to work with, always friendly and very polite. What a hard worker!
tina i | Overall ExperienceI tried on several occasions to get in touch with the manager or the service crew to take the extra hinges that they put on, off my box. I never received help or even a returned phone call!
Courtney C | Overall ExperiencePlease call or email for details.
RODNEY R | Overall ExperienceN/A
Sheryl N | Overall ExperienceI really like the location , the employees were very courteous.
Maxceine D | Overall ExperienceTruck rental was excellent. The storage experience was below average. I was quoted $64.10 for my storage from reservation. When arrived, I was informed that the actual rental was $129.00. Unacceptable
barbara n | ReservationThe owner Rene was very helpful, he even stayed past his shift to help me get my last Ubox out of storage
Mutahammis K | Overall ExperienceGreat
Adrian S | Overall ExperienceVery Nice anda respectful persons .
monica s | Overall ExperienceNever had any issues the 3 years I stored my things there - it was a great experience. Thank you!!
Laura R | Overall ExperienceElevator out. I could never get call back after several attempts and messages left
Ashley G | Overall Experience