Customer Reviews for U-Haul Moving & Storage at 290 & Fairbanks

3,430 reviews

14225 Northwest Frwy   Houston, TX 77040

(713) 462-2729

View Facility Map

Office Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(713) 462-2729

14225 Northwest Frwy
Houston, TX 77040

Services at this Location:

Office Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

aliza c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARTISHA G. 
Rating:
5.0

Customer did not leave a comment.

Zohra W. 
Rating:
5.0

Good service!

geovanny S. 
Rating:
2.0

Avoid incompetent employees and fraudulent charges

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

KERINTON P. 
Rating:
5.0

My experience was flawless.

cody P. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Julio C. 
Rating:
2.0

Treat your customer with respects and be patient with them. Not everyone is an expert in renting.

etienne B. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

She helped me a lot. Thank you so much.

MUSTAFA K. 
Rating:
5.0

Customer did not leave a comment.

myranita s.  |  Overall Experience 
Rating:
5.0

No need for improvement. Just keep doing what you do at this location!!!

Bo B. 
Rating:
4.0

Customer did not leave a comment.

Randal K. 
Rating:
5.0

Julian was very helpful and knowledgeable. He answered all my questions and made sure I had everything I needed to move.

Jacquita B.  |  First Impressions 
Rating:
5.0

I parked in Lot T. Thank you.

starjjil S. 
Rating:
5.0

Customer did not leave a comment.

Dani G. 
Rating:
5.0

Customer did not leave a comment.

reynel S. 
Rating:
5.0

Customer did not leave a comment.

kaylyn G. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED S. 
Rating:
5.0

Customer did not leave a comment.

Jorge E. 
Rating:
5.0

Customer did not leave a comment.

olvin M. 
Rating:
4.0

Checkout took a very long time. Everything else was good.

Michael M. 
Rating:
4.0

Brakes on the 26ft truck I rented were very bad

DeSario B. 
Rating:
5.0

Customer did not leave a comment.

ZENOLA T. 
Rating:
4.0

Customer did not leave a comment.

DENNIS W. 
Rating:
4.0

Not add miles that I didn't use!!!

WHITNEY S. 
Rating:
5.0

The truck runs great.

Debra B. 
Rating:
5.0

Excellent experience. The trailer was ready when I arrived, and the paperwork only took a few minutes. No issues at all!

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Destiny P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

ROHAN V. 
Rating:
5.0

Customer did not leave a comment.

NICOLE B.  |  First Impressions 
Rating:
5.0

I am inquiring about the first month free with the rental of the truck, for some reason it didn't give me the free month of service as it should have

Carla B.  |  Online Move In 
Rating:
5.0

great staff. Jeff went out of his way to make this happen.

George G. 
Rating:
4.0

Customer did not leave a comment.

NORMAN S. 
Rating:
5.0

Customer did not leave a comment.

tiffany n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tass D. 
Rating:
4.0

We had Big Green Egg smoker secured inside the container & the entire internal components were shattered. Can only assume the container was dropped at some point to cause that much damage. Over $700 to fix Also the pick up location took multiple phone calls to allow our son to get the container after all his details were provided at the time of the reservation.

Jim G. 
Rating:
5.0

Jeff at U-Haul on 290 & Fairbanks was incredibly helpful and went above and beyond to answer my questions. He definitely helped make everything easy and worry free.

Marissa O.  |  Overall Experience 
Rating:
4.0

Better customer service

PAUL S. 
Rating:
3.0

Customer did not leave a comment.

Derrick H. 
Rating:
5.0

Latoyawas Great!!!

Xavier C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas S. 
Rating:
1.0

An extra Appliance dolly was left in the cargo area and the cargo area was not swept . When I tried to return it before I left the location, the 2 employee told me that it comes with the truck . Those 2 employees did not know what they were talking about .I was going to complain to them about the back not being clean but I was already running late since the person helping me was a rookie and and another employee was helping him at the counter while hes doing my order . The gauge for fuel was off and so was the milage .I had to adjust it on the uhaul app. My rental was on August 10 2023 and all charges should be normal charges like I usually get except for miles and taxes but the person checking in the truck does not know what she is doing and double charged me . I had to call uhaul cooperate office to file a complaint. When the person that checked my truck in called me back ,she said that she would fix the extra charges but but did not fix all the charges . Today I got an email and they added another charge to my credit card . I'm a professional cooperate mover and my company and myself have rented trucks from uhaul for over 30 years but I've never had problems like this before . The manager there should train the employees first before placing them on the job with the customer and then keep charging the customers credit card. I am really upset about this situation.

Roland D. 
Rating:
3.0

Like I said I'm still waiting on some of my money back from u haul it was the worst experience I've ever had

Victor L. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn F. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Wonda J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

John M G. 
Rating:
4.0

Excellent experience with this move. Thank you!

Dee C. 
Rating:
5.0

Customer did not leave a comment.

Karina G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy Y. 
Rating:
4.0

Customer did not leave a comment.

Dah M. 
Rating:
1.0

The charge that I received for the service of the equipment is not at all acceptable to begin with, the fuel gauge was not where it was indicated, the unit seems to be damaged, because the engine It sounds as if it needed an adjustment, and I have no idea why they charged me extra, which has also been excessive, I had already rented with you before and it was better than this time Well tomorrow I will call you to find out why that excessive charge

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Gary W.  |  Overall Experience 
Rating:
5.0

It was a pleasant experience.

namy K. 
Rating:
5.0

Customer did not leave a comment.

Nicole D. 
Rating:
4.0

Customer did not leave a comment.

Victor L.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Justin D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lamia T.  |  First Impressions 
Rating:
4.0

Good Service

Treana S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john J. 
Rating:
5.0

Manager is excellent.

Edward P. 
Rating:
4.0

Customer did not leave a comment.

Rodolfo T. 
Rating:
5.0

Customer did not leave a comment.

natashia T. 
Rating:
5.0

Customer did not leave a comment.

armesha P. 
Rating:
5.0

The customer service was above and beyond my expectations. Don't change a thing.

angela G. 
Rating:
5.0

Satisfied

patrice w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yessica L. G. 
Rating:
5.0

Transaction was super smooth. Thank you

Emmanuel S. 
Rating:
5.0

change the sign in process to cut out all the repetition of stuff from the online reservation. Let me decline everything except the rental equipment in ONE CHECK MARK. BELIEVE ME when I say I don't want the insurance, and quit asking over and over.

william Z. 
Rating:
3.0

The only problem I had was that I wasn't told to expect a text to inspect the vehicle. I obviously inspected it before but didn't know I was supposed to receive a link to do it so I left and missed that process

Marcus C. 
Rating:
3.0

Customer did not leave a comment.

joshua A. 
Rating:
4.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Jeff is great! Always goes above and beyond for me when he can, I have had a storage with this facility since 2017! Keep up the good work!

WILLIAM H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Latoya was excellent

Leon E. 
Rating:
5.0

Customer did not leave a comment.

Jeremy G. 
Rating:
5.0

Customer did not leave a comment.

Jimmy M. 
Rating:
5.0

Todo fue excelente everything was excellent

Juliequi B. 
Rating:
5.0

Make sure that when they book a UBox at a certain location, there is a trailer and a UBox available so that there isn't too much last minute rescheduling and switching. Also make sure that UHaul has better communication with the moving labor.

Amangelin J. 
Rating:
5.0

Super easy to purchase and schedule install. U-Haul Moving & Storage at 290 & Fairbanks was convenient, clean and offered friendly customer service. Highly recommend.

John P. 
Rating:
5.0

Have manager from Cincinnati location contact us.

Pat S. 
Rating:
5.0

Not A Thing. Latoya & Staff was so nice & Professional to me..

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

Octavia M. 
Rating:
5.0

If I'm a valued customer there should be a quicker in an out process since I'm in there system

David A. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Staff was super nice and helpful. I am not the best at backing up and the guy was very patient.

John V. 
Rating:
5.0

Keep doing what yall doing,yall are doing phenomenal work

Jose S. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
5.0

The staff was very friendly and helpful. I love the 290& Fairbanks location.

ROMELLA C.  |  First Impressions 
Rating:
5.0

Good!

Andrew H. 
Rating:
3.0

Make sure yo have needed tools on site.

Jennifer M. 
Rating:
5.0

They always provide EXCELLENT customer service! I’m always ready to refer your company!

Bernadette F.  |  First Impressions 
Rating:
5.0

Need light in units

Dessie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dessie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafael A. 
Rating:
3.0

One of my sisters, king size box, when was missing

JOSHUA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patti P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Latoya is the Rep And she did great.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Becca K. 
Rating:
5.0

Customer did not leave a comment.

carla b.  |  First Impressions 
Rating:
5.0

The truck was clean but is showing its age. The light did not work in the cargo box.

TED M. 
Rating:
5.0

Customer did not leave a comment.

Eva V. 
Rating:
4.0

Friendly staff, prompt service.

Lourdes L. 
Rating:
5.0

Jeff and his crew are the bomb.com.

LaTisha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latisha J. 
Rating:
1.0

The manager at this location was rude and insensitive. We rented 2 dollies that weren't on the truck. We called the 800 number before driving off to tell them and took pictures. The manager said one should've been in there and would credit me for 1 and not 2 like I was a liar. I had to go to Home Depot to rent a dolly and the manager had the audacity to say because one “should've” been in there I would be charged. I won't ever recommend Uhaul!! Moving is exhausting enough to exhaust my energy on someone questioning my integrity!

Crystal F. 
Rating:
1.0

I ordered some moving supplies on May 25 in Houston, with the contract number 88656064. I returned 9 medium boxes and 3 large boxes because I do not need them. I left them in the U-Box container AA1051R, which was returned to U-Haul's Houston warehouse on May 31. However, I never received a refund for these unused boxes. I called U-Haul Houston (877-755-6534) about this issue, but the lady I talked to said that my contract number did not exist on her end. As a result, she could not do anything about it. But that contract number exists on my end, and I have a receipt!!! Does U-Haul keep its promise of refunding used boxes? I lost my trust in this company.

Rating:
5.0

Customer did not leave a comment.

Ike E. 
Rating:
5.0

Customer did not leave a comment.

jrdan G. 
Rating:
4.0

Customer did not leave a comment.

NORMAN G. 
Rating:
1.0

Customer did not leave a comment.

Minh P. 
Rating:
5.0

Everyone was very polite, knowledgeable, and extremely helpful. Even the Newbee demonstrated good customer service. Latoya and the crew was amazing.

MELVIN L. 
Rating:
1.0

The uhaul overheated and left me stranded for hours, and it was also empty on gas. No receipt was emailed to me when returned.And no compensation was given for the truck breaking down.

Richard L. 
Rating:
5.0

Send closeout and receipt on time..Still haven't received. Spoke with agent 2x and he said it's on the way

albert jr H. 
Rating:
5.0

Nothing, Latoya was awesome.

SABRINA M. 
Rating:
5.0

Customer service EXCELLENT, the Best, thanks

Jesus D. 
Rating:
5.0

I have absolutely no complaints at all. The entire staff was not only extremely knowledgeable about the products and services that uhaul has to offer, but they were professional, friendly and patient as well. Awesome job guys.

Pensacola M. 
Rating:
3.0

Miss Latoya was very nice and knowledgeable of everything the storage that I reserved was taken. I reserved a 10x10 and when I came from Dallas to check in my storage it was not available I could not check in online because it was not allowing me to. And then the next storage unit the 10x15 there were none available. Now keep in mind I reserved my storage 2 weeks in advance as well as my truck. And when I arrived to the facility they did not have what I reserved. Miss Latoya made it right. I had to accept a 2 5x5 or go to another location which I'm new to the area of Houston.. need to say I was tired and ready to unload this truck we had to make it do. Spoke with the manager Mr Jeffrey. And he said that he would take care of everything. And make everything right for me before my storage unit is due on next month and I'm looking forward to him holding his word because this was a very big increase. Since I've been traveling from Las colinas in the Dallas area. To Houston. Miss Latoya was very friendly and was working very hard at multitasking because some other co-workers had called off and she was doing her best to assist and help everyone in a timely manner. Miss Latoya is the best. ☺️✅

Shonita S.  |  First Impressions 
Rating:
5.0

At this location in Houston Fairbanks this staff here was very knowledgeable and friendly and willing to help with the things that was needed. I was very pleased with Miss Latoya she was the greatest and very helpful and apologetic of an error that was made on the part of U-Haul storage. In the reserving of the 10x10 storage that I reserved two weeks ago. I spoke with the general manager Mr Jeffrey and he is going to speak with the corporate office and fix an issue that they had with my unit that I placed on reserve. But was not available. The Fairbank location and the staff was so very nice and very patient with everyone. Ms Latoya had to multitask with assisting guest because some of the co-workers that was supposed to be at work that day called off. And she was waiting on someone else to come into assist her. She was very professional and very knowledgeable. She kept a smile on her face at all times . I would like to thank Miss Latoya for her hard-working dedication. You are the best. She needs to pay raise she deserves it please give it to her 😊💯💯💯💯✅

Shonita S. 
Rating:
5.0

Nothing at all. Associates were very friendly and informative and helped with any questions I had

Tia W. 
Rating:
5.0

Very efficient process and clean facility

CHARLES B.  |  First Impressions 
Rating:
5.0

Ms. LaToya was awesome

Nicole B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ameryst L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asauni W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAKERA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

yesenia q.  |  Overall Experience 
Rating:
3.0

Storage was way smaller than described.

Dessie T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Porsche M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

coulette p.  |  First Impressions 
Rating:
5.0

Ms. Colomith need a raise or promotion she was helpful with me and walk me through each step of my questions and they were solved.

SHAKERA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea H.  |  First Impressions 
Rating:
5.0

Thank ya so much

Nicole D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dustin A.  |  First Impressions 
Rating:
5.0

Very friendly and helpful

Karina A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Romanita M.  |  Overall Experience 
Rating:
5.0

Jeffrey Kern is a fantastic U-Haul manager. The facility is clean and well organized. The staff is very helpful, and checking accounts for 5 units was no problem, especially setting up auto draft. The elevators and restrooms always worked. The trucks we rented also worked perfectly.

John J.  |  Overall Experience 
Rating:
5.0

Jeffrey Kerns is the best U-Uhaul manager I have ever worked with, period.

Kim J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYANHA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Romanita M.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Monica W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peiair w.  |  First Impressions 
Rating:
3.0

And the only reason is because of how long it took to get the truck. I did the mobile pick up (my first time) so hopefully next time it may be easier.

Karina A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

darien V.  |  Overall Experience 
Rating:
5.0

Thank you for all your help

Theresa M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Raymond W.  |  Online Move In 
Rating:
5.0

I Have Not Moved Out…. I STILL HAVE A UNIT THERE …

TAMMY P.  |  Overall Experience 
Rating:
5.0

Very nice Jeff Kern, LaToya was a blast love these folks for sure

REGINA B.  |  First Impressions 
Rating:
5.0

Thanks for the storage place

Anthony A.  |  First Impressions 
Rating:
3.0

Could be a 5 star rating if the key card worked properly. That’s a hassle everytime I go whether I’m leaving or going. The price is crazy expensive to be dirty. The Nat’s flying around is annoying and the first floor could use some attention it has its days

mariah J.  |  Overall Experience 
Rating:
5.0

Excellent

HENRY N.  |  First Impressions 
Rating:
3.0

It’s too expensive for a very small storage, and they don’t give you no grace period when payment is late which is understandable but still lol

CHANEL S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MaryAnn N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amber T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robin P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHALA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keyana r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrice w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven C.  |  Overall Experience 
Rating:
5.0

Thank you

patrice w.  |  Overall Experience 
Rating:
5.0

Best Customer Service I have seen in over 30 years. Excellent people. Great job U haul.

pamela A.  |  Overall Experience 
Rating:
5.0

Never had a problem with staff very helpful always there to help no matter what

Joyce B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Liza S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLARA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISOLA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffery b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila M.  |  First Impressions 
Rating:
5.0

The gentleman that checked me in was very helpful

Rosetta T.  |  First Impressions 
Rating:
1.0

I called the property management before getting the rental he told me it would have the 24/h access … it didn’t called him back he told me I had to go back on line and add it my my account after about two hours of trying to figure it out I called him back and he was like it’s there but I can’t help … so I spent another hour trying to figure it out I ended up calling customer support and she told me I would have had to go in person to the office to get 24/h access .. she helped me cancel the order and told me I will get a refund but I still haven’t received it

James A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

rebecca p.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ESTEFANY O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISLEY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa T.  |  First Impressions 
Rating:
5.0

Very nice, convenient storage place with a good staff.

Gilberto R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER H.  |  Overall Experience 
Rating:
5.0

Amazing helpful employees

treasure s.  |  First Impressions 
Rating:
1.0

Everything in my unit was stolen. Including a $1500 washer and dryer set as well as roughly 60 of my passed mothers nursing books. Cannot recommend a place where stuff isn’t safe.

Joshua M.  |  Overall Experience 
Rating:
5.0

Jeff runs a good crew.

Clarence B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trese r.  |  Overall Experience 
Rating: