Customer Reviews for U-Haul Moving & Storage at 290 & Fairbanks

Rating:

5.0

Excellent customer service Thanks

Rating:

1.0

The worst.you have been warned.stay away you would have better luck packing your equipment on an elephant

Rating:

5.0

Nothing. The staff were fun and made the process easy to rent a van. Thank you!

Rating:

1.0

They kept my boxes for a month and charged me an additional $180 to my credit card. My things arrived damaged. When I called this location to inquire why my things were taking a month to be delivered and why I was charged additional fee p one ever answer just on hold forever

Rating:

4.0

A waiting room for people wanting to wait until job is done on their vehicle (no need to drop off for a 45 minutes job)

Rating:

5.0

Latoya was great in assisting me with my bill.

Rating:

5.0

The staff was outstanding! Very helpful, knowledgeable and empathetic.

Rating:

5.0

Couldn't be better!

Rating:

5.0

Free Water

Rating:

5.0

Great location always available truck when I need it.

Rating:

5.0

Staff present the best customer skills I have seen in over 20 years. The staff was very nice, friendly and pleasant.

Rating:

5.0

Friendly & helpful staff. I will use this location again.

Rating:

5.0

Had some issues with the online check in at drop off but otherwise rental went well

Rating:

5.0

Best Experience ever Jeff always helpful and his people

Rating:

5.0

Very well organized and professional. Friendly associates who went over and above helping me. I would definitely recommend this place to friends and family for their move. Thanks for everything.😊

Rating:

1.0

Well to start with you can keep the order together. Why you would split the order it is not known. you seem to find charging my credit card very easy and frequently. Very disappointing overall. the ladies picking and delivering my containers were great and excellent. But everyone else has been rude, not helpful and giving my the run around. In fact i hold so long each day that i have to plug my phone in to keep the charge. I would not recommend uhaul ever to anyone!!!!

Rating:

5.0

This location was as good as it gets. Plenty of room and the person helping was extremely fast and friendly. In and out in no time. I will absolutely use this location any time I work with uHaul.

Rating:

5.0

Both the HWY 6 and 290 locations were awesome! However, my pick up location was changed from HWY 6 4 miles from my home to 290 approx 15 mikes away. Most disappointing was the UHAUL Coor Customer Service Manager who called me!!!! Her message was basically take or leaves early. Go way out of my way or cancel. She needs testing on and more options for customer service resolutions.

Rating:

1.0

The person that rented me the truck gave me a very old beat up truck, not gas efficient and also did not helped me in connecting the tow dolly to the uhaul truck, instead I had to take a friend to do it for me while the manager and staff just look over to see if my friend was making the connection right, the manager Jeffrey said he and his staff could not help, only instruct my friend how to do it, I rented the same service from Homestead, Florida Uhaul and they did it for me upon picking up the truck, the Houston Texas Uhaul in Fairbanks was not a pleasant experience and no I will never recommend that location to anybody, because it was unfair that truck was dirty, smelly like someone had been smoking inside of it before and was old and beat not gas efficient, make weird sounds and brakes were super squeaky. Not a pleasant experience at all, I will never again use or recommend this company for moving needs or storage needs. Not a please customer.

Rating:

5.0

Great service

Rating:

1.0

Rude employee

Rating:

5.0

The staff at this facility is very friendly, helpful and make sure you have everything you need and understand everything.

Rating:

1.0

I know adding cruise control costs you a lot more but please have it added to a few trucks and give them to long distance rentals. My reservation clearly included 8 days over 1300 miles but I was given a non cruise control 15ft truck. And this rental had horrible tire rotation, bad windshield cleaner fluid and wiper blades. All of these made my uhaul experience a nightmare. It took a toll on my body due to driving stress. Truck kept swirling left and right non stop. Staff at pickup/return location weren't rude but they weren't nice either. And they didn't seem to well trained. They clearly didn't care about my experience.

Rating:

4.0

The trailer door and door latch were in need of service.

Rating:

3.0

Initially got sent there by the location off bunker hill. I asked if they could help me rent a storage unit.. the info I got was “ you have to do it when you get to Richardson”. Not accurate at all. Next, I was told by the northwest highway location that my truck came with blankets.. it did not so I had to make another trip to bunker hill ( closest location) to get blankets when we opened the uhaul to begin the move.

Rating:

3.0

Upon opening my container at the final destination, I found the contents were wet. The cover of the box had been properly secured, but large gaps between the walls of the box and the sides must have allowed road spray to enter the container. All of the items that got wet were waterproof, but we really lucked out. Additionally, the flooring of one side of the box was nearly separated from the wall - I was scared it could have come separated and dumped out all of its contents. UHaul needs to do better quality control on the boxes.

Rating:

1.0

How about don't make reservations for equipment you don't have. Or offer any kind of apology for straight up breach of contract/fraud. This was pathetic and I hope your company fails

Rating:

5.0

The location is great. It would have been nice to have cruise control in the truck .

Rating:

5.0

they were busy!

Rating:

5.0

Great job staff

Rating:

3.0

Fix equipment before renting it when u have a reservation # Dont let people wait till the last minute to try to fix things up. Very unprofessional.

Rating:

2.0

I ordered 2 dollys and asked were they already in the truck and they told me yes, I looked in the truck when I made it to my destination and neither of them were in there. I also was charged for gas when I was told I would only have to put gas in there if I went past 75 miles which I didn't. I called asking for a refund for the Dollys and I still haven't received it..

Rating:

5.0

You all need more help here! There was 1 girl working the office and at least 10 people waiting to be helped. She did an excellent job of multi-tasking.

Rating:

3.0

The drop off after storage was one day late. When I called I was told that the boxes were already delivered when they weren't. Very long hold times for when I tried to make inquiries. Phone calls were sent to associates that could not help me. I was transferred to other associates at least 4 times.

Rating:

4.0

The cost for a 4' X 8" Cargo Trailer for about $15.00 a day but the insurance is $40.00 I think is way too much .....Please check on that before you confirm the reservation

Rating:

1.0

I had to call to find out when the uboxes would be delivered only to find out that they weren't going to be delivered when scheduled due to “equipment” being down. That was a lie it was because they didn't have a delivery truck/driver. It took from 7/2/21 to 7/27/21 to get to me. It only had to travel 1400 miles! They didn't even leave the houston area until 12 days after pick up. That's crazy. I'll never use or recommend UHaul uboxes to anyone and I will tell everyone that will listen about my horrible experience!

Rating:

1.0

I was charged another $70 with no explanation

Rating:

5.0

Everything was good except the bed of the truck was not clean

Rating:

5.0

I feel safe and the customer service is really great. They listen Thank you

Rating:

5.0

Good service and friendly staff very good . Nice people to communicate with , will rent again . Thanks for everything .

Rating:

2.0

We have to make sure the customers can access their trucks. I was given another truck that was half full on gas.

Rating:

5.0

Customer Svc Rep was very helpful and nice.

Rating:

5.0

Employee Alley took great care of us. Thank you!

Rating:

5.0

Calm family atmosphere. Mr.Jeff and the staff lady's maintain a high level of professionalism. Sometimes the customer is not always Right. Patience and proper training prevail always.

Rating:

2.0

Power was out and computer system was down again. Location was very busy, long delays employees had to use their own phones to process orders. Not acceptable.

Rating:

5.0

Nice , good help, quick service, good 🚐👍😊

Rating:

5.0

It was quick and easy to drop off!!

Rating:

1.0

Pod did not arrive when promised POD WAS LOST FOR 4 WEEKS, multiple excuses given, multiple times we were told he was looking for it, and multiple times we were told "it's coming" and it didn't arrive. When we finally threatened a lawsuit, he suddenly found the time to find our pod. The pod was delivered, then NOT PICKED UP 3 times when we were told it would be, then sat in our driveway for another 7 days, even though we called every day. No, I will never recommend Uhaul for anything.

Rating:

4.0

Goods arrived water damaged

Rating:

1.0

This was my first time reserving a U-Haul U-Box and will be my last. We were told that the the box arrived at one location, the location confirmed over the phone that it was there & when it came time to unload my items, the Uhaul location said they did not have it, it was at another location. This led to lost time and cost incurred with movers. Never again will I use Uhaul UBox or recommend this service to anyone.

Rating:

3.0

Latoya was amazing. She was helpful, friendly, and was able to get things done effectively and efficiently. I was given the wrong trailer and she was able to update my paperwork with the correct trailer, locate it, hook it up, and send me off. Without her help, I'm certain that the correction would have taken several more hours than it did.

Rating:

3.0

Usually under staffed. Absolutely never get email confirmation on rental return.

Rating:

3.0

Lots of hidden fees. Consumer be aware.

Rating:

5.0

All went well during my visit

Rating:

2.0

No one seemed to know what to do. There was only 1 person in front of me and it still took 1 hour to complete transaction. I had booked online but could not complete. Was never given a contract as she could not print. Was only sent an email about auto transport not truck. Was not advised to look at condition . Very much a lack of training .

Rating:

5.0

I heard lots of claim from other location, but I can tell you that this one is super fast and reliable. I always use them and never had a problem. The women working there are all multitasking !!!

Rating:

4.0

Make sure the vehicle can go over 70 without being sluggish

Rating:

5.0

The counter person was too busy chit-chatting with people, co workers, etc, all while I was just standing there waiting to pick up my rental van. I was under a deadline and was just standing there for 15 minutes waiting for no reason. It almost seemed intentional that he was stalling moving slow and talking to random people while I was waiting. My time is valuable and I feel like it was wasted. Other than that everything went well with the truck

Rating:

5.0

The ladies were awesome.

Rating:

1.0

Upon pickup of this van it was incredibly dirty to the point people had drawn there names in the side. I took picture to document this. When I returned the vehicle I stated I should not have to pay the $25 cleaning fee as I did not get the vehicle dirty. They went ahead and charged me the cleaning fee anyways. This is unacceptable and as much as I rent from UHaul this will be the very last time.

Rating:

5.0

The staff was friendly, helpful, and very efficient. The operation was well organized which made checking out a breeze.

Rating:

4.0

I didn't feel really comfortable with them just saying leave your keys. There was no paperwork to fill out, no truck inspection or anything. I found it weird.

Rating:

4.0

Thanks guys

Rating:

5.0

Great service from staff and owner! Great customer service!

Rating:

5.0

The staff is very friendly I love the way the vibe of the store setting the employees make you feel like you family or you have been knowing them for years costumer service is great Thank You for your service 😇🙏May God Bless and keep each of you that ladies and gentlemen Thank You Tamika Williams

Rating:

4.0

customer service at this location was very good and provided excellent customer service The issue I have is with your rental location at 4021 N INTERSTATE 35 in AUSTIN where I picked up the truck. The dash had a warning message that the RR tire was low s d the front desk person said she could not help me which was not safe and poor customer service. I had to take the truck to a station. to get it taken care of of. In addition I got other warning ⚠️ messages while driving the truck back to Houston. I feel I need to get an adjustment to my account Leticia Gonzalez

Rating:

5.0

Thank you for helping my move be easier!

Rating:

5.0

Employees were very friendly and helpful

Rating:

3.0

Adding anther hour to the Storage facility without having to go into 24 charge would be more convenient.

Rating:

5.0

Jeff the manager is the best! Always going the extra mile to help me when my wife and i needed anything

Rating:

5.0

Cashier was very friendly thank you

Rating:

5.0

I once paid my bill over the phone using my debit card and shortly afterwards had all kinds of charges that was not mines. I felt like the guy I gave my information to over the phone at the 290 facility stole my information. I couldn't prove it, but just FYI. He no longer works there.

Rating:

5.0

Staff ALWAYS HELPFUL AND COURTEOUS!! MANAGER JEFF DEFINITELY LNOWS HOW TO HANDLE CUSTOMER SERVICE !! Thank you u haul !!

Rating:

5.0

Thank you for all the help!

Rating:

5.0

Mr. Jeff is AWESOME! I'd recommend this location to any and everybody

Rating:

5.0

Staff was awesome

Rating:

5.0

Very nice people

Rating:

5.0

Jeff, Cassandra and the whole staff are pretty terrific. I would refer anyone to this location. Very pleased 😄. I’m still a customer

Rating:

2.0

For what it is... it's too expensive and yet dirty inside those storages... public storage has same type of storage... cleaner and way better prices. U-Haul owner is an idiot!

Rating:

5.0

I love this place. The owner is always amazing & so is his staff. Good job guys! May you continue to be a blessing to the people your in contact with.

Rating:

5.0

Jeff did a great job accommodating my needs.

Rating:

5.0

Was very pleased 😀

Rating:

4.0

Nice nice

Rating:

5.0

I would never use nobody else but uhaul been using this company for years.

Rating:

5.0

There is truly an “ANGEL” that works there...his name is Jeff...the world need more Jeff’s in it!💜

Rating:

5.0

Very simple, quick, and easy. I was a bit taken aback by the "critter trap" inside the storage closet, when I moved in and stopped in the store to ask about it. Verified that all units have one but wondering how you'd remove it, if necessary as it's at the back and my stuff is in front of it. 🤔 Guess we'll cross that bridge when and if we come to it. Thanks for a simple process and move in. 👍

Rating:

5.0

I will always use this UHaul I will not go any where else

Rating:

5.0

Very good place and people

Rating:

5.0

The team made my storage experience so simple and easy for me. I recommend this facility anytime for all your moving requirements. Thanks again Team at 290 and Fairbanks.

Rating:

5.0

I appreciate your professionalism.

Rating:

4.0

I made a reservation at another location that was not available on my move-in day. This location stayed open late to accommodate my additional items and have me one month free.

Rating:

5.0

Thanks Jeff

Rating:

5.0

Never a big problem. Staff was great and friendly

Rating:

5.0

290 is one of the best Uhaul locations Friendly Courteous Well stocked Customer Service 100% everytime

Rating:

5.0

Mr. Jeffrey has impeccable customer service & hard worker a GREAT reflection of his leadership in his TEAM which shines BRIGHT! A perfect example of leading by example. Store is always clean & stocked. I am actually in customer service & am thinking of applying for a PT position at his location. Jessica was very knowledgeable of her tasks & answered all my questions. Good Job guys keep up the great work! Veronica Daniels

Rating:

1.0

Had Jeff simply called my wife back like he said he would, he wouldn’t have lost me as a customer.

Rating:

1.0

It was a young lady that got an attitude with me because I did not know the procedures of setting up an account. I did not know that you needed three contact phone numbers. Had I been told that beforehand the process would not have been as complicated. Then when I opened up the storage unit there were pest traps all over the floor. I went downstairs to ask the about them and they told me to just leave them in there. Which made no sense to me because the floor was almost completely covered with the sticky traps. So my experience was not the best. The owner was friendly and helpful.

Rating:

5.0

Herb was very friendly and gave great, accurate information about the storage spaces.

Rating:

4.0

The representative that assisted me was awesome. He made this unexpected storage need easy. Thank you so much for helping!

Rating:

5.0

Jeff Kern made the experience very swift and obtainable.

Rating:

5.0

The front desk was very polite in assisting me and my family with a truck and storage right before closing time.

Rating:

5.0

Everything went smooth and I received a blessing in the midst.