Everything was greatRONALD R.
Customer Reviews for U-Haul Moving & Storage at 290 & Fairbanks
Houston, TX 77040
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 8 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Cecilia G.
Everything was good. Might need some shocks on the truck. It bounced around a lot like it needs shocks. Other than that it was okay!BENNIE W.
Two things: 1) I went in a few days before to confirm the reservation. The guy said it would "be ready and gassed up when you arrive". It wasn't. 2) Final invoice. This happened last time too. I turned in the truck and was told I would have a final receipt that day. Turns out I had to call back days later to have it emailed to me.COLLIN J.
Customer did not leave a comment.Kenneth D.
The girl with long braids was awesome Great attitude knew what she was doingRICHARD W.
Customer did not leave a comment.Payton P.
Customer did not leave a comment.Carolyn J. | Overall Experience
Please offer solutions when I am unable to rent a particular type of vehicle, All I was told was what equipment I could not rent due to not have a major credit card, only debit, I was not offered alternatives, I had to keep asking the counter representative questions in order to find out what equipment I could rent without a credit card, would have been good customer service if solution had been offered to me initially,GILBERTO JAVIER M.
Customer did not leave a comment.AMY G.
I've used U-Haul several times throughout my life and this by far was the easiest drop off I have ever experienced. If this is how it's going to be moving forward, I will definitely continue to use the U-Haul servicesLASANDRA W.
Customer did not leave a comment.ken B.
I once paid my bill over the phone using my debit card and shortly afterwards had all kinds of charges that was not mines. I felt like the guy I gave my information to over the phone at the 290 facility stole my information. I couldn't prove it, but just FYI. He no longer works there.CHANDRA W. | Overall Experience
Staff ALWAYS HELPFUL AND COURTEOUS!! MANAGER JEFF DEFINITELY LNOWS HOW TO HANDLE CUSTOMER SERVICE !! Thank you u haul !!JESSICA M. | Overall Experience
I liked the location but worker who rented uhaul out to me did not take the correct email and I never got a receipt . He was checking me out and another customer at same time so it took an extra long time when I took the time to let another customer in front of me so I can translateSARAI G.
Customer did not leave a comment.Debra F.
I appreciate the speedy check in, but the truck was really dirty inside the back. A lot of white chalky substance. The mileage was off and fuel gauge was wrong. Because I needed it in short notice, I was glad it was available. Word of advice: please have trucks thoroughly inspected inside and out before renting to next person. Thank youChareisa J.
Fantastic jobTORY E.
The suspension on the rental seemed worn out. A lot of vibration and wobbly like and rumble like noise.DANIEL H.
Customer did not leave a comment.RICARDO C.
The price per mile was higher than the average truck rental mileage cost in the local market. Unable to rent a pickup truck because I use debit instead of credit.Hans A.
Customer did not leave a comment.Han L.
Customer did not leave a comment.JEFFREY L.
Customer did not leave a comment.NOE R.
The employees was very respectful and usefulJANICE T.
Customer did not leave a comment.WILLIAM C.
Customer did not leave a comment.EULALIO R.
Customer did not leave a comment.JOSE L.
Customer did not leave a comment.SAM N.
Very Friendly Helpful StaffNICOLE B.
You all did good job both times I got a truck from there. Thank you.EARNEST CHARLES M.
Customer did not leave a comment.Gerardo F.
Customer did not leave a comment.Krystal W.
My experience was wonderful...Christina L.
The moving van was in great shape. The vehicles supplied by U-Haul are excellent in design and utility. The moving van allowed the move to take place conveniently and with no challenges. Excellent service.Thomas A.
Best duo employees on this date.3/19/21. Very very helpful both of them..GASTON R.
Customer did not leave a comment.JAMES S.
The store need to train the employees more professionally. Returned the truck and after that I saw my bank account was charged ridiculously. Talked to the employees and explained everything when the explanation suppose to be explain when the first time we rent the Truck and not after you rent the truck. Ridiculous.BENY F.
will be back when I need itTHACH P.
Customer did not leave a comment.YESENIA B.
Customer did not leave a comment.SANJIN S.
Staff was very friendly.JUSTIN Z.
Conclude the rental paper work faster.Cirillo M.
I did order online motorcycle trailer by accident I choose the dropping location same as the place i take it from which is far away i did ask them if they can fix that he told No" you have to come back the same location". Not even give me any suggestions. Hope you guys fix this problemMaher M.
Best customer service and cleanlinessRaymond T.
Make pickup trucks available at all locations, so that we don't have to travel so far.david C.
Customer did not leave a comment.Kenneth D.
none everything was greatDiego F.
Customer did not leave a comment.Roy W.
When I returned the equipment, the attendant said they would email a receipt. I never received a receipt. Very disappointing.PAUL H.
Customer did not leave a comment.Adrian A. | First Impressions
Thank you for all the help!Nick M. | Overall Experience
Excellent serviceJorawar S.
Excellent customer service. Very helpful and patient â˜ºJOSE Q.
Customer did not leave a comment.DEBRA SUZANNE M.
Mr. Jeff is AWESOME! I'd recommend this location to any and everybodyTomeka S. | Overall Experience
Staff was awesomeJimmy J. | First Impressions
Very nice peopleKAREN S. | First Impressions
Customer did not leave a comment.DEBRA DENISE G.
Jeff, Cassandra and the whole staff are pretty terrific. I would refer anyone to this location. Very pleased 😄. I’m still a customerSandra B. | Overall Experience
Customer did not leave a comment.Derrilyn D. | First Impressions
Customer did not leave a comment.Matthew N.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.leonildo d. | Overall Experience
For what it is... it's too expensive and yet dirty inside those storages... public storage has same type of storage... cleaner and way better prices. U-Haul owner is an idiot!JERRY M. | Overall Experience
Customer did not leave a comment.Rhonde F. | Overall Experience
The staff should be able to give an accurate amount of unit per amount of furniture, boxes and bins. I had two pieces of furniture that I couldn't include them in the move that was mentioned at the time of reservation.Ava M.
Customer did not leave a comment.Olvin Albino M. | First Impressions
Customer did not leave a comment.Olvin M.
Customer did not leave a comment.OLVIN M.
Customer did not leave a comment.KEVIN RICHARD F.
Customer did not leave a comment.JOHN H.
The man who helped me loading and returning was great.KENDALL V.
Customer did not leave a comment.MARTIN M.
The fact that the truck I had was infested with cockroaches and when it was brushed off by employees when told tells me either they were already aware or just didn't care. Not only is that disgusting but having a roach almost touch me while driving nearly caused me to wreck. Pretty disappointed on how uhaul handled this situation.Amanda O.
I love this place. The owner is always amazing & so is his staff. Good job guys! May you continue to be a blessing to the people your in contact with.Veronica D. | Overall Experience
Jeff did a great job accommodating my needs.Cheyenne E. | First Impressions
Awesome service, fast check out, after hours check in very convenient.Ruben E.
One of the tires had super low tire pressure and had to be inflated offsite. Trailer jack had issues. Would not fully retract and would not lift the trailer without major effort.Robert V.
The people who serve at that location are very kind I hope it continues like this, thank you very much.Jose J.
Person who check me in was not very pleasant. Not sure if she was having a bad day or what. There appeared to be marijuana pieces in the floor of the truck when I got in.Jarrett P.
Customer did not leave a comment.MONICA T.
Customer did not leave a comment.Roberta Y.
All of the personnel I encountered at this location were exceptional and courteous. Would recommend this location without a doubt.JAMES LAWRENCE F.
Was very pleased 😀Jimmy S. | Overall Experience
Nice niceMECK S. | Overall Experience
Christi was excellentJanice M.
Good service! ðŸ‘Rosalba C.
Nothing. Jeff provided superb serviceDebra G.
I would never use nobody else but uhaul been using this company for years.Remonda G. | Overall Experience
Customer did not leave a comment.DANIEL S.
Here's the deal. I rent a unit and immediately get a notice. But when I ret8it, I don't get the same immediate notification. We don't get ANYTHING right away sayi6we returned it.Robert P.
I appreciate the Manager at your he Fairbanks North Houston location.Kenneth D.
They threatened to call this ($19.99)pick up truck in stolen. For bringing the truck in 1 day late.Lativiya M.
There is truly an “ANGEL” that works there...his name is Jeff...the world need more Jeff’s in it!💜takeisha m. | Overall Experience
Nothing everything was in placeGARY V.
Customer did not leave a comment.CYNTHIA L.
Customer did not leave a comment.DALAT N.
Clean trucks before renting them. very important in this times.Walter C.
Ensure units reserved over a month in advance are available for pickup as scheduled and all DOT required lighting is functional!!!VERNON M.
Customer did not leave a comment.David H.
Customer did not leave a comment.Latosha F.
Customer service agent who checked should be updated on customer service skills wasn't friendly neither did she show me the vehicle just walked outside and gave me the keys also she didn't wear a mask at no time during my experience which should be mandated. The agent who I return the cargo van too had on a mask and showed great customer service skills asked if there was anything else I needed and made me feel as customer.Remond W.
I scheduled online. Check-in for no contact pickup did not work. Went inside, the attendant dismissed my reservation and set up a new one. I was charged twice and overcharged for mileage. I registered a complaint on 12/22 and am waiting for the store manager to call me.Melinda R.
Customer did not leave a comment.SYLVIA R.
Everyone was great and awesome.Bradley D.
Individual at location were not helpfulJOSEPH B.
Box wasn't ready for scheduled pickup. Trailer needed sledge hammer to get ramp up and down. Box door hinge had sagged and was difficult to close.David H.
Good experience. Reasonable prices. I wish I would've been told that there is an extra charge to use the dolly that was in the truck. I had several people helping move and did not realize there was an extra charge if used.Shannon T.
I rented an Auto Dolly. The driver side tail light did not function at all....Alan P.
I was overcharge 160$ they didn't see a trailer for 3 days I delivered after 4 hours of renting itRAUL L.
Communication There was little ,to no personable interaction with the staff . Agent seemed a little bit inconvenienced that I was a customer. Failed to advise me or explain any additional charges Until after we were at point of purchase. I felt Taken advantage of and overchargedJASON M.
Very simple, quick, and easy. I was a bit taken aback by the "critter trap" inside the storage closet, when I moved in and stopped in the store to ask about it. Verified that all units have one but wondering how you'd remove it, if necessary as it's at the back and my stuff is in front of it. 🤔 Guess we'll cross that bridge when and if we come to it. Thanks for a simple process and move in. 👍Kimberly R. | Online Move In
I will always use this UHaul I will not go any where elseKatherine M. | Overall Experience
Very good place and peopleTravionna J. | First Impressions
The team made my storage experience so simple and easy for me. I recommend this facility anytime for all your moving requirements. Thanks again Team at 290 and Fairbanks.Ben C. | Overall Experience
Customer did not leave a comment.KENNETH H.
Customer did not leave a comment.Julie P.
Customer did not leave a comment.Kathy K.
This location was great. The girl attending there Sunday 11/8/2020 around 3pm was excellent. But that wasn't the location I had previously made the reservation. I had made a reservation at 10901 Northwest Freeway, Houston, TX 77092, but when I got there, the lady would not attend me because I had a car tow. Very disappointed after driving 4 hours. After the Third try, the storage located at U-Haul Moving & Storage at 290 & Fairbanks helped me out. The girl was great at this location.Jerry M.
The customer service was Awesome Friendly Kind.CHARISA ANNETTE R.
Customer did not leave a comment.LINDA V.
I appreciate your professionalism.Marcos H. | Overall Experience
Customer did not leave a comment.CLARENCE J. | First Impressions
I made a reservation at another location that was not available on my move-in day. This location stayed open late to accommodate my additional items and have me one month free.STEPHANIE M. | Overall Experience
Thanks JeffRICKEY DEAN S. | First Impressions
Never a big problem. Staff was great and friendlyMILTON D. | Overall Experience
290 is one of the best Uhaul locations Friendly Courteous Well stocked Customer Service 100% everytimeVERONICA D. | Overall Experience
Mr. Jeffrey has impeccable customer service & hard worker a GREAT reflection of his leadership in his TEAM which shines BRIGHT! A perfect example of leading by example. Store is always clean & stocked. I am actually in customer service & am thinking of applying for a PT position at his location. Jessica was very knowledgeable of her tasks & answered all my questions. Good Job guys keep up the great work! Veronica DanielsVERONICA D. | First Impressions
Had Jeff simply called my wife back like he said he would, he wouldn’t have lost me as a customer.Cassandra S. | Overall Experience
Customer did not leave a comment.DAVID B. | Overall Experience
Customer did not leave a comment.Roanld O. | Overall Experience
Customer did not leave a comment.Jazmin C. | Overall Experience
It was a young lady that got an attitude with me because I did not know the procedures of setting up an account. I did not know that you needed three contact phone numbers. Had I been told that beforehand the process would not have been as complicated. Then when I opened up the storage unit there were pest traps all over the floor. I went downstairs to ask the about them and they told me to just leave them in there. Which made no sense to me because the floor was almost completely covered with the sticky traps. So my experience was not the best. The owner was friendly and helpful.Charles D. | First Impressions
From Day 1 I had issues getting in/out my storage! The lock was damaged and I had to have assistance from a member in the office every visit. We had to beat the lock open/closed to secure it! I made several complaints, nothing was done but I was billed every month on time for a broken storage. I couldnt enter the storage outside of operating hours because it required assistance.Jermecia H. | Overall Experience
Customer did not leave a comment.Roanld O. | First Impressions
Thank you so much! I referred my neighbor who actually rented a unit the same day I emptied mine!Rana c. | Overall Experience
U-Haul at HW290 & Fairbanks is very convenient, clean and well laid out. I have used the facility 3 or 4 times over the last 10 to 15 years. I have never had a problem.PAUL W. | Overall Experience
Customer did not leave a comment.david g. | Overall Experience
U-haul has always been great.Nicole B. | Overall Experience
Customer did not leave a comment.DANNA F. | Overall Experience
Customer did not leave a comment.Stiles S. | Overall Experience
Customer did not leave a comment.Albert S. | Overall Experience
All the employees were nice and helpfulclarice w. | Overall Experience
They very helpfulJoyce B. | Overall Experience
Customer did not leave a comment.Ashley G. | First Impressions
EVERYTHING WAS great except! @ closing some important information was left out , but was later fixed. Asap ... Nice workers ... Clean environment... would USED in. The future ....angela w. | Overall Experience
The only problem I ever had with them was that sometimes they were unable to take cash payments because they didn't have a key to the register until the manager or somebody came. Very inconvenient.Tiffany S. | Overall Experience
I'm really satisfied with the staff and unit on this store. Very clean and the price is very convenient tanks for all your services .maida f. | Overall Experience
Herb was very friendly and gave great, accurate information about the storage spaces.Paul H. | First Impressions
The representative that assisted me was awesome. He made this unexpected storage need easy. Thank you so much for helping!Tiffany W. | First Impressions
All the staff were efficient and they provided prompt assistance whenever necessary. I would definitely recommend using the facilities at this location.Jaswin J. | Overall Experience
Thanks for the service.leonildo i. | Overall Experience
Herb was awesome ! Such great helpamy c. | Overall Experience
The manager is very professional and the staff I haven't had any issues, this location needs security at night.clarice w. | First Impressions
Customer service was one of the greatest ever!Eulogio G. | Overall Experience
The unit was everything I asked for and I never had any issues. Good job U-Haul.CHRISTOPHER M. | Overall Experience
No problems with staff or facility. Liked the loading dock.Ralph F. | Overall Experience
Nice facilitybenny g. | Overall Experience
Jeff Kern made the experience very swift and obtainable.Kassie B. | First Impressions
Very well took care ofRosalind S. | First Impressions
I have always used this location..... and always will be back.... great and clean location staff always greatChapa A. | Overall Experience
I will always go there because of the great customer service and making sure you are taking care of.Andra M. | First Impressions
The front desk was very polite in assisting me and my family with a truck and storage right before closing time.Torhaile B. | First Impressions
Everything went smooth and I received a blessing in the midst.takeisha m. | First Impressions
Any issues were always quickly addressed.ZANA C. | Overall Experience
Awesome customer service. Facilities are kept well clean, and property is vigorously protected.KATHLINE W. | Overall Experience
I was promised 50 extra miles, no charge because they did not have the large truck I needed. I did not receive them.Marsha G. | Overall Experience
GreatJAMAIL B. | Overall Experience
YeahELIZABETH G. | Overall Experience
The people bat this U-Haul are always courteous and helpful.Mellssa M. | First Impressions
Christine was greatamber g. | Overall Experience
The man who dropped them off and picked them up was wonderful. One unit looked as if it was broken into previously. Everything delivered as promised.Sandra M. | Overall Experience
The staff was great - friendly, and accommodating.Yoda W. | Overall Experience
Lost furniture because door was broken and I couldn't get in to remove my furniture and it was auctioned off and I can't get any return calls from upper managementMelissa G. | Overall Experience
That was a fantastic experience thank you!Alicia L. | Overall Experience
Great servicelashonda s. | Reservation
Michael Flores was the employee that helped me when we were ready to turn in the storage rental and his customer service was excellent. Friendly professional and knowledgeableElijah D. | Overall Experience
Shelley was simply amazing to work with. Responsive to all communication and professional. Not facility related but the 24 mandatory blankets is oppressive.kelly s. | Overall Experience
My boxes were deliver and picked up in a timely manner. No problems.James A K. | Overall Experience
we like your facility, we have use you before.ROBERT Q. | Reservation
Very unorganized.. no one on the same page.. 2 many employeesMARIAN J. | Overall Experience
Good jobMustafa A. | Overall Experience
I have nothing good to say about the service received from your manager at the time of my rental. I hope you work on her ability to provide accurate information to your customers.Karl B. | Overall Experience
The store did not have my Ubox/truck ready (requested it 2 days before) . I waited for 2 and a half hours for them to correct this mistake and I missed valuable moving time. Will not return to uhaulPreston S. | Overall Experience
Tish was very busy and training a new employee but she was able to provide great service and took the time to explain everything to me.michael m. | Reservation
Staff was professional friendly and helpful. Couldn’t ask for better. Great experienceBobby B. | Overall Experience
Good option and well organized storage facility.Luis C. | Overall Experience
Never was at the facility so I can't comment on the physical place. I had my Uhaul box shipped from FL to Houston and then delivered to my home and unloaded on scheduled.Judy L B. | Overall Experience
Great location and staff very courteous, friendly and helpful.JANETTE T. | Overall Experience
Shelley that dropped off and picked up my ubox was easy to work with, always friendly and very polite. What a hard worker!tina i. | Overall Experience
I tried on several occasions to get in touch with the manager or the service crew to take the extra hinges that they put on, off my box. I never received help or even a returned phone call!Courtney C. | Overall Experience
Please call or email for details.RODNEY R. | Overall Experience
N/ASheryl N. | Overall Experience
I really like the location , the employees were very courteous.Maxceine D. | Overall Experience
Truck rental was excellent. The storage experience was below average. I was quoted $64.10 for my storage from reservation. When arrived, I was informed that the actual rental was $129.00. Unacceptablebarbara n. | Reservation
The owner Rene was very helpful, he even stayed past his shift to help me get my last Ubox out of storageMutahammis K. | Overall Experience
GreatAdrian S. | Overall Experience
Very Nice anda respectful persons .monica s. | Overall Experience
Never had any issues the 3 years I stored my things there - it was a great experience. Thank you!!LAURA R. | Overall Experience
Elevator out. I could never get call back after several attempts and messages leftAshley G. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!