Customer Reviews for U-Haul Moving & Storage at 290 & Fairbanks

3,178 reviews

14225 Northwest Frwy   Houston, TX 77040

(713) 462-2729

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(713) 462-2729

14225 Northwest Frwy
Houston, TX 77040

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

when driving into location.. clearly tells you to wait in your truck with keys.. I did.. noone came out.. I walked in and gentleman behind counter.. I said aren't you coming out to check me in.. He said.. leave keys in truck and will email receipt.. I said NO.. you come out ande check me in.. He did..

marilyn Z. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Reginald M. 
Rating:
5.0

Latoya is an amazing representative for the company she knows the business very well.

Chianti T. 
Rating:
5.0

Customer did not leave a comment.

Sherman W. 
Rating:
3.0

Radio did not work.

Oscar S. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Very nice Jeff Kern, LaToya was a blast love these folks for sure

REGINA B.  |  First Impressions 
Rating:
1.0

Communication needs to be better I was charged $250 dollars 3 times !! For no reason wouldn't recommend fair banks Houston

PLEAS M. 
Rating:
5.0

Sincere, empathetic, and relatable staff. Will return.

Katina B. 
Rating:
5.0

Thanks for the storage place

Anthony A.  |  First Impressions 
Rating:
1.0

I have been so absolutely fucked around on this order it is insane. Besides purchasing items that I did not receive, that I had to have my dad go pick up, wasting extra time, I was told that I would receive a refund for those items (an appliance dolly and furniture pads). Instead, I was charged DOUBLE for them. THEN I get a call immediately after clearing that up (days later, mind you) asking when I would be returning the vehicle. I literally returned it the same day. And now I've received an email saying that I owe an extra $260 because I drove it 250 miles or some shit? I drove it 31 miles EXACTLY. Make it make sense.

Jessica A. 
Rating:
5.0

Sevice is everything I expected and more. They went out of the way to help me.

anthony K. 
Rating:
5.0

It is good to know there are still companies out there with excellent Customer service!

Richard M. 
Rating:
3.0

Customer did not leave a comment.

Donnie B. 
Rating:
5.0

Customer did not leave a comment.

peter J. 
Rating:
5.0

Everything was good. The Ratchets just need to be lubricated. Thank you.

paul C. 
Rating:
5.0

Customer did not leave a comment.

Renita B. 
Rating:
4.0

Thanks!

Richard B. 
Rating:
5.0

Nothing to do with the location or employees. I wish the tie down rails on the walls of the trailer had larger openings to accommodate hooks from ratchet straps.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

Katina B. 
Rating:
4.0

Everything was fine except that the "check engine light" was on a few minutes after leaving the lot. Van ran fine for the 3 days we had it though.

Melania S. 
Rating:
1.0

Customer did not leave a comment.

Wajid Q. 
Rating:
5.0

App sucks reservations werent honored after credit card verification payment, no call no text loser app

Manfred S. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
3.0

Could be a 5 star rating if the key card worked properly. That’s a hassle everytime I go whether I’m leaving or going. The price is crazy expensive to be dirty. The Nat’s flying around is annoying and the first floor could use some attention it has its days

mariah J.  |  Overall Experience 
Rating:
5.0

The manager did an excellent job of accommodating my vehicle moving needs to fit my situation. . The car hauler I rented was in good shape with new tires. and check in was easy. I have been frequently renting from another business, but I will definitely rent from this U Haul 290 location in the future. Thanks for the great service!!

mike H. 
Rating:
2.0

Never provided receipt.

Thomas M. 
Rating:
4.0

Did a great job. Thanks!!

Frederick Selby C. 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Carter P. 
Rating:
5.0

Customer did not leave a comment.

Monte D. 
Rating:
5.0

Excellent

HENRY N.  |  First Impressions 
Rating:
3.0

It’s too expensive for a very small storage, and they don’t give you no grace period when payment is late which is understandable but still lol

CHANEL S.  |  Overall Experience 
Rating:
3.0

Only wait on ONE PERSON at a time. It was very rude that in the middle of my rental purchase process, another customer walked in and he just started waiting on them, and then back to me, and then back to him....I thought my husband was going to have a fit!

John R. 
Rating:
3.0

Customer did not leave a comment.

MaryAnn N.  |  Online Move In 
Rating:
5.0

Jeff was very nice and made it a great experience

Katrina R. 
Rating:
5.0

Great customer service!

Amber T. 
Rating:
5.0

Excelente

Telma P. 
Rating:
5.0

Customer did not leave a comment.

Katiya M. 
Rating:
5.0

We never received a final invoice but other than that we are happy with the customer service we received and equipment we rented..

David K. 
Rating:
5.0

Customer did not leave a comment.

Amber T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney C. 
Rating:
3.0

Customer did not leave a comment.

Alex T. 
Rating:
1.0

We tried to drop off the vehicle where the agreement told us to do on Friday 12/23/2022 around 4:30 p.m. and realized that there is no office, no mail box that we can leave the keys and no evidence that there is a UHAul branch there. We called the specific number that we found in Yelp (because UHAul link was not working on googl3 for that specific branch when you make the search) and realized that number is no longer active and disconnected. You literally sent us to a place that no longer exists. That is why we needed to take the truck to a nearest UHaul branch and left it there.

Semih K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Cierra B. 
Rating:
5.0

It was good you don't have to

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Avery A. 
Rating:
5.0

Customer did not leave a comment.

aaron G. 
Rating:
5.0

Customer did not leave a comment.

Willard R. 
Rating:
1.0

Somehow my 42 dollar , 14 mile trip turned out to 86 dollars off bullshit charges. Would not recommend. Will give 1 star as many times as possible

Cameron W. 
Rating:
5.0

It was a great experience easy in and out.

Don S. 
Rating:
5.0

Excelente 👍👍👍👍👍

Carlos Q. 
Rating:
5.0

Customer did not leave a comment.

Rafael C. 
Rating:
5.0

Could provide charging feature.. I don't carry that battery USB convertor with a USB cable.

Mohit S. 
Rating:
4.0

Customer did not leave a comment.

Robin P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul H.  |  Overall Experience 
Rating:
4.0

The app check in process is too cumbersome with too many clicks and validations to do something simple. Example you ask me how many miles I will drive but you will charge for the actual amount upon return. Why asking in the first place ?

Mathieu P. 
Rating:
5.0

Customer did not leave a comment.

SHALA R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Eusebio C. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE M. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Truck was a little worn out, had a few warning buzzers going off a we were driving but they were false alarms. The unit did what I need it to do which was fine. All counter personnel were very friendly and help full.

David A. 
Rating:
5.0

Customer did not leave a comment.

Monica H. 
Rating:
5.0

Customer did not leave a comment.

keyana r.  |  Overall Experience 
Rating:
3.0

Equipment wasn't working properly, had to be repaired upon pickup, and then created damage to personal car.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

patrice w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TaTiana R. 
Rating:
5.0

Customer did not leave a comment.

Misty S. 
Rating:
1.0

Customer service was terrible My equipment was not in the truck. And was charged for equipment that I didn't receive And the truck interior was messed up

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

ghassan S. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE H. 
Rating:
4.0

Jeff and the guys there are very professional and dependable. The Truck,s windshield was very dirty on the inside and the cab reeked of smoke. The windshield created a safety issue when oncoming traffic lights would shine on it it would be very cloudy and hard to see through.

scott S. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
1.0

Customer did not leave a comment.

Jesse C. 
Rating:
4.0

Customer did not leave a comment.

Steven C.  |  Overall Experience 
Rating:
5.0

very helpful

Jerry C. 
Rating:
5.0

Everything was great

kirk K. 
Rating:
5.0

Customer did not leave a comment.

JULIE D. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Thank you

patrice w.  |  Overall Experience 
Rating:
5.0

Outstanding customer service

Nasser A. 
Rating:
5.0

Customer did not leave a comment.

Monica H. 
Rating:
5.0

Thanks was a peaceful experience. Not to mention a Blessing while in the process of moving.

Tara C. 
Rating:
5.0

Best Customer Service I have seen in over 30 years. Excellent people. Great job U haul.

pamela A.  |  Overall Experience 
Rating:
3.0

More helpful personnel would be gracious to your brand. Moving is stressful and hard, would help if your staff could help ease with instruction and help the process. And please get more dollies. Thank you.

Yvonne H. 
Rating:
5.0

Customer did not leave a comment.

Gari S. 
Rating:
5.0

Customer did not leave a comment.

Zavala P. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Nothing. Jeff Kern and his team were outstanding.

Gary S. 
Rating:
5.0

Never had a problem with staff very helpful always there to help no matter what

Joyce B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Liza S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLARA T.  |  First Impressions 
Rating:
5.0

I have not received the final bill yet.

LONGINA G. 
Rating:
5.0

I am always impressed and satisfied with the quality of service I receive from Mr. Jeff and his staff!!! Keep up the good work!!! Your location is the Top!!! 110 and above. Ms. Valentine

VIRGINIA V. 
Rating:
5.0

The employees at the location were excellent help to me. they went above and beyond to meet my needs. The truck I rented is really ready to be taken off of the fleet it was kind of junky but the employees do their best keep it maintained

Laurie R. 
Rating:
5.0

Customer did not leave a comment.

EssencE G. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

ISOLA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

oluwafemi A. 
Rating:
5.0

Customer did not leave a comment.

CORY N. 
Rating:
5.0

The process of returning the trailer would have gone faster if the attendants would have not been looking at their cell phones half the time.

bruce M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S.  |  Overall Experience 
Rating:
2.0

The truck I received was completely rechecked . It drove horribly. They really need to retire that truck. It is destroyed

Angel B. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER R. 
Rating:
5.0

Customer did not leave a comment.

jeffery b.  |  Overall Experience 
Rating:
5.0

They are friendly

Akinbowale T. 
Rating:
5.0

Customer did not leave a comment.

Sheila M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Friendly staff, very attentive and fast

RODOLFO F. 
Rating:
5.0

The gentleman that checked me in was very helpful

Rosetta T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SCHERER B. 
Rating:
5.0

Customer did not leave a comment.

Ana B. 
Rating:
1.0

Customer did not leave a comment.

Laxmi K. 
Rating:
1.0

I called the property management before getting the rental he told me it would have the 24/h access … it didn’t called him back he told me I had to go back on line and add it my my account after about two hours of trying to figure it out I called him back and he was like it’s there but I can’t help … so I spent another hour trying to figure it out I ended up calling customer support and she told me I would have had to go in person to the office to get 24/h access .. she helped me cancel the order and told me I will get a refund but I still haven’t received it

James A.  |  Online Move In 
Rating:
3.0

Scheduled earliest appointment possible (8:00am) for a Saturday. Still took 3 hours. Manager is a nice fella, but needs some better help and time management skills.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

rebecca p.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ESTEFANY O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISLEY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa T.  |  First Impressions 
Rating:
5.0

Very nice, convenient storage place with a good staff.

Gilberto R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER H.  |  Overall Experience 
Rating:
5.0

Amazing helpful employees

treasure s.  |  First Impressions 
Rating:
1.0

Everything in my unit was stolen. Including a $1500 washer and dryer set as well as roughly 60 of my passed mothers nursing books. Cannot recommend a place where stuff isn’t safe.

Joshua M.  |  Overall Experience 
Rating:
5.0

Jeff runs a good crew.

Clarence B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trese r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren R.  |  Overall Experience 
Rating:
5.0

Latoya is very helpful and you can count on her to give you excellent customer service...

patrick t.  |  First Impressions 
Rating:
5.0

Jeff is very good representing for uhuaul thanks

Daniel Q.  |  Overall Experience 
Rating:
1.0

El personal recibió el vehículo de alquiler le aumentaron el millares y me cobraron lo que quisieron el excelente vio algo raro y se peleaban por quitarme los documentos de alquiler siento que están robando algunos empleados deberían de revisar ya que ellos los vi muy raros nunca me resolvieron y cuando regrese en una semana el gerente dijo que tardaban en el regreso de dinero y que regresara en unos días y cuando regrese me atendieron de mala manera riéndose creo que si están robando a los clientes y citotextualdo están ROBANDO no quise ir a telemundo para que los avergonzaran pero nunca restaría por tercera ves con esta empresa

Cristiam G.  |  Overall Experience 
Rating:
5.0

Ms. Latoya was very helpful while training Kim and helping us get a storage unit. When we dropped off the truck, Dorian assisted with where to put the trailer and made drop off easy.

Wesley K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly H.  |  Overall Experience 
Rating:
5.0

Staff was very accommodating.

Gilberto R.  |  First Impressions 
Rating:
5.0

Venturs”spell check” was very nice an helpful unhitched the trailer an also got me moved in pretty fast , other staff where helpful as well

Dajoura P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony f.  |  Overall Experience 
Rating:
5.0

Great service

Bria F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Irenza V.  |  First Impressions 
Rating:
5.0

Jeffery heard our concerns and although he was very tired he helped make our experience a great one.

mailorn s.  |  First Impressions 
Rating:
2.0

The customer service is horrible the people don’t help you ever they’re always on their cell phones when you ask for help they always look at you annoyed when they actually do help you and they try to belittle you.

MICHAEL P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

therese j.  |  First Impressions 
Rating:
5.0

Everyone was very nice, friendly and professional I loved it

trese r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT K.  |  First Impressions 
Rating:
5.0

Mr Jeff was amazing will recommend anyone to this location

KIMBERLY Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bobby R.  |  Overall Experience 
Rating:
3.0

My storage was safe but someone threw some shoe sandles and shoes into my storage it had a few openings on the sides on top and broke my glass on china cabinet. I had to remove the glass and when I opened my storage this Winters all my stuff was reorganizated differently. I found a rat trap in the middle back section of my storage. And a medal vase I has was damage some boxes tore from the reorganizating. Still looking for a coushion to one of my couches. I left the storage on June 12 and waiting on my pro-rate refund.. My due day is the 17th. I have insurance with uhaul and will look to see if they will pay me for damages. The lady closed the account and I asked for refund and damages she will talk manager: Jeff .. and said he will call me.

ROSE D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rosa m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Siria R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetrius A.  |  Online Move In 
Rating:
5.0

Good customer service

ELISE BILLALY O.  |  First Impressions 
Rating:
5.0

Latoya and the staff were always professional and helpful. Great experience. I will use this facility again if we have the need…

SCOTT M.  |  Overall Experience 
Rating:
5.0

The customer service is always excellent the staff was always very friendly and very helpful I would recommend this U-Haul to any customer

Ingrid J.  |  Overall Experience 
Rating:
5.0

Jeff was great

IESHA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaQuisha B.  |  First Impressions 
Rating:
3.0

Thankfully

Doschjiann P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maryann M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph o.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leticia g.  |  First Impressions 
Rating:
5.0

Everybody there was very helpful. Dee helped me pack my van and he was so nice and didn't complain. Jeff was very nice and helpful.

Ranita T.  |  Overall Experience 
Rating:
5.0

The personable moments were engaging and concise. Jeff and his staff are quick, and made this one way transition smooth and worry free.

PIERRE E.  |  First Impressions 
Rating:
5.0

All the employees, especially the manager we're all very nice kind and helpful!!

LAURA P.  |  Overall Experience 
Rating:
5.0

I will be using U Haul again

Joe S.  |  Overall Experience 
Rating:
5.0

Super friendly and really professional. The 290 and Fairbanks location in Houston Texas is the best.

Angel G.  |  First Impressions 
Rating:
5.0

Latoya was EXTREMELY NICE and a pleasure to work with

Mary Beth C.  |  First Impressions 
Rating:
5.0

Very nice employees never a dull moment. They we’re always welling to help. I still have storage there and it is very convenient for me.

Michelle H.  |  Overall Experience 
Rating:
5.0

The team of employees was awesome!

FRANCES H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY T.  |  Overall Experience 
Rating:
2.0

I never got a storage from you

victor b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olvin Albino M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erick P.  |  Overall Experience 
Rating:
5.0

Jeff and his crew were wonderful and helpful

Robert E.  |  Overall Experience 
Rating:
5.0

Manager was a real Blessing.

LORRAINE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terrace J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle H.  |  First Impressions 
Rating:
5.0

Very 5 star

michel g.  |  First Impressions 
Rating: