Customer Reviews for U-Haul Moving & Storage at 290 & Fairbanks

2,898 reviews

14225 Northwest Frwy   Houston, TX 77040

(713) 462-2729

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 8 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(713) 462-2729

14225 Northwest Frwy
Houston, TX 77040

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 8 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Pamela J. 
Rating:
5.0

The woman who worked the counter and handled my reservation was wonderful! I would have taken her on my trip if I could. It's nice to do business with a company when the employees are professional and friendly. When I return to Houston I will stop in just to say hello.

Stephanie A. 
Rating:
2.0

I need to talk with a manager call me 832 800 0445 Luis Tovar For no reason they charge me 2 times and today i see another charge.

LUIS T. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Mr Jeff was amazing will recommend anyone to this location

KIMBERLY Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bobby R.  |  Overall Experience 
Rating:
5.0

Jeff is "The Man" and runs his store like a well oiled machine.

Gerald E. 
Rating:
3.0

Customer did not leave a comment.

Derek D. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

My storage was safe but someone threw some shoe sandles and shoes into my storage it had a few openings on the sides on top and broke my glass on china cabinet. I had to remove the glass and when I opened my storage this Winters all my stuff was reorganizated differently. I found a rat trap in the middle back section of my storage. And a medal vase I has was damage some boxes tore from the reorganizating. Still looking for a coushion to one of my couches. I left the storage on June 12 and waiting on my pro-rate refund.. My due day is the 17th. I have insurance with uhaul and will look to see if they will pay me for damages. The lady closed the account and I asked for refund and damages she will talk manager: Jeff .. and said he will call me.

ROSE D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rosa m.  |  Overall Experience 
Rating:
2.0

I received a truck with 1/4 tank of gas. A woman receiving a U-haul truck with 1/4 tank of gas. Really!! I was not pleased at all.

linda C. 
Rating:
5.0

Customer did not leave a comment.

Carl D. 
Rating:
5.0

Customer did not leave a comment.

JACQUES L. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Process payments by check quicker/sooner.

LAWRENCE C. 
Rating:
2.0

Both box trucks had warning lights displayed. The 1st truck issued had a check engine light on as well. I refused to drive it. Once issued a vehicle, the e-check in would not allow me to begin the inspection over for the vehicle I would be renting. Customer service agent who fist saw me could not have been less pleased to have my business. The agent was even more agitated with me complaining that the truck was not in good working order and wanted me to drive it anyway.

Mark C. 
Rating:
5.0

Reps were professional, nice, and accommodating. Will definitely use services again when needed.

Lytuana B. 
Rating:
5.0

Manager at the location is very helpful

MIGUEL G. 
Rating:
5.0

Customer did not leave a comment.

Kurt P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
3.0

Customer did not leave a comment.

Justin R. 
Rating:
4.0

Customer did not leave a comment.

Oscar F. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Great staff, so friendly

mark K. 
Rating:
3.0

I was told by the guy that checked me back in that the gas looks good and that I don't need to refill but then I was charged $74 for gas that I didn't use. That's ridiculous!

Quam K. 
Rating:
2.0

Customer did not leave a comment.

Ross W. 
Rating:
5.0

Give LaToya a raise, she was excellent!

Audrey K. 
Rating:
5.0

Customer did not leave a comment.

NATISHIA H. 
Rating:
5.0

Customer did not leave a comment.

Jose N. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
3.0

People at the frond desk are not so friendly and took so many time to process and release the truck. I did my reservation Online for 4 hours and I don't know why the person on the front desk changed for a 2 hours. Fortunately, I did less than 3 hours but I received a call from one lady asking me what about the return of the truck after 2 hours. You should train better your employees and mainly the people who is in the front desk

RAUL S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

CINDY G. 
Rating:
5.0

Amazing service. Thank you Mrs. Daniel's

elissa M. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
1.0

I was told that I would not be charged $20 for self return by an employee. I ended up being charged $20. This is bullshit. Fuck you guys seriously.

SEAN Y. 
Rating:
4.0

No issues identified. Staff was friendly and courteous.

Kiefer D. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
4.0

Customer did not leave a comment.

Brianna A. 
Rating:
5.0

Why do you need two contacts? Upgrade your check-in system & computers

Marcelino F. 
Rating:
5.0

Everything was excellent the only thing that when i dropped the Rental Van off i went around inspecting it make sure it wqs locked i noticed the Hood wasnt closed all the Way good thing i didnt get on the Freeway or else it might of opened while driving .. besides that everything else was EXCELLENT will continue to come to this Location ..

Francisco M. 
Rating:
5.0

Customer did not leave a comment.

Mettauer C. 
Rating:
5.0

Staff was very helpful

Raul R. 
Rating:
4.0

I've been trying to get a hold of someone for two days to explain why I was charged $890 but yet I have only been sent the receipt for 170 and 203 but yet my account u haul has removed money five times from my account to the total of $890.32 but can't get no one on the phone or Anza to explain this

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Jonathyn N. 
Rating:
5.0

Great service we will definitely use this location again.

Sandra C. 
Rating:
5.0

Good service overall

BANG T. 
Rating:
5.0

Working short handed as usual. Front desk, one person working two registers and then go outside and help me hookup my trailer. During a hell of a job and keeping customers very content. I don't remember her name but she worked front desk 05/04/2022.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

ANGEL M. 
Rating:
4.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
4.0

Backup generator

Timothy S. 
Rating:
3.0

Let them know ahead of time that the equipment requested is not available at that location

Suzette W. 
Rating:
1.0

Zero customer service ... Horrible customer service. Everyone was rude and acted as we were bothering them

LAUREN H. 
Rating:
5.0

Keep doing great. I will use again.

David D. 
Rating:
1.0

Customer did not leave a comment.

lauren H. 
Rating:
5.0

Customer did not leave a comment.

Sandra O. 
Rating:
4.0

The customer service rep that assisted us was awesome. She listened to our needs and helped us decided on which vehicle to obtain for the move.

shon S. 
Rating:
4.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

JULIE A. 
Rating:
4.0

Customer did not leave a comment.

Renata S. 
Rating:
5.0

All three people who helped me were friendly, efficient, and helpful. Turned an anxious morning into a pleasant one. Top-notch service.

David F. 
Rating:
4.0

Easy picking up the trailer and returning it .

Chris O. 
Rating:
1.0

Get better customer service!!!

Karen C. 
Rating:
3.0

Ever since I booked a u-box I have been getting calls saying that my rent is overdue. I never rented a storage unit and have communicated this probably a dozen times by now. I don't know if this issue has been resolved or not, I have been told each time that it was resolved and then a few months later I would get another call about it. The staff has been wonderful and I'm not upset about the experience, but this does give me serious doubt about how much I could trust u-haul to store my valuables.

Taylor K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

Siria R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetrius A.  |  Online Move In 
Rating:
5.0

Good customer service

ELISE BILLALY O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELIQUE L. 
Rating:
5.0

Customer did not leave a comment.

MarkGil M. 
Rating:
5.0

Latoya and the staff were always professional and helpful. Great experience. I will use this facility again if we have the need…

SCOTT M.  |  Overall Experience 
Rating:
5.0

The customer service is always excellent the staff was always very friendly and very helpful I would recommend this U-Haul to any customer

Ingrid J.  |  Overall Experience 
Rating:
4.0

My cash back.. please

Oscar B. 
Rating:
1.0

1. U-Boxes were in so much bad condition. We could barely close the door. Already complained to person who picked-up from Houston location. 2. U-Boxes were stayed on Houston yard over a week and while I called customer care they put me on hold for 15+ minutes and did not answer after that. 3. I tried to call 3 days back to back... again 2nd day I inquired about status and person hangup on me. It was very rude. 4. When U-Boxes arrived to California, a person who dropped off boxes, mentioned these boxes cannot be used again.. they're going to trash it... as mentioned above u-boxes were in really bad shape. 5. Person in California said, we've to fold each furniture pads else they will charge additional payment. This is not acceptable.

TAPAN G. 
Rating:
5.0

Customer did not leave a comment.

DeAnne M. 
Rating:
2.0

Better customer service! Upon arriving I was told all systems were down due to a power outage and even though I had paid for movers through Uhaul's site I was advised by the manager he could do nothing about my situation and he would NOT waive any fees as a customer service gesture due to the situation. I ended up paying the movers for an entire additional hour to make up for the time lost because of the delay. This was not fair to me as a customer.

Rickey L. 
Rating:
5.0

Customer did not leave a comment.

maria G. 
Rating:
5.0

Its always a pleasure doing business with Jeff

Scott B. 
Rating:
5.0

Jeff was great

IESHA P.  |  Overall Experience 
Rating:
2.0

Had a reservation to pick up at 1pm. Arrived at 12:50pm. Did not leave with my rental until 1:45pm. The people at the counter were not very professional.

Joseph R. 
Rating:
4.0

Quick washdown of the truck to get the pollen accumulation off the windshield prior to the customer accepting.

Mike B. 
Rating:
5.0

Friendly and a guy there sitting down made me laugh when I I said how you doing and he checked his pulse and said I think I am doing good lol

ADOLFO L. 
Rating:
5.0

Customer did not leave a comment.

LaQuisha B.  |  First Impressions 
Rating:
3.0

Thankfully

Doschjiann P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maryann M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tena C. 
Rating:
5.0

Great service. Thank you

jose H. 
Rating:
5.0

Customer did not leave a comment.

JOSE J. 
Rating:
4.0

Customer did not leave a comment.

leticia g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javarie M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Miguel A. 
Rating:
4.0

I did not receive my final invoice. Surprising though...

Diego O. 
Rating:
4.0

Customer did not leave a comment.

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

Jorge E. 
Rating:
5.0

Everybody there was very helpful. Dee helped me pack my van and he was so nice and didn't complain. Jeff was very nice and helpful.

Ranita T.  |  Overall Experience 
Rating:
5.0

The personable moments were engaging and concise. Jeff and his staff are quick, and made this one way transition smooth and worry free.

PIERRE E.  |  First Impressions 
Rating:
5.0

All the employees, especially the manager we're all very nice kind and helpful!!

LAURA P.  |  Overall Experience 
Rating:
5.0

Online check in made pickup fast and easy

CHRISTOPHER G. 
Rating:
1.0

RUDE WORKERS!

Johntavias O. 
Rating:
1.0

The truck have me problems from the beginning

Andrea C. 
Rating:
5.0

All good, especially the manager. Both for our storage unit and moving needs

John J. 
Rating:
5.0

Good customer service

Edgar G. 
Rating:
5.0

I will be using U Haul again

Joe S.  |  Overall Experience 
Rating:
5.0

Super friendly and really professional. The 290 and Fairbanks location in Houston Texas is the best.

Angel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

MELQUISEDEC P. 
Rating:
5.0

Customer did not leave a comment.

Andy G. 
Rating:
5.0

Customer did not leave a comment.

Rachel E. 
Rating:
5.0

Latoya and team did a great job of getting me set up!

ISRAEL G. 
Rating:
5.0

Latoya was EXTREMELY NICE and a pleasure to work with

Mary Beth C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONA F. 
Rating:
5.0

Customer did not leave a comment.

Leona F. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Very nice employees never a dull moment. They we’re always welling to help. I still have storage there and it is very convenient for me.

Michelle H.  |  Overall Experience 
Rating:
5.0

The team of employees was awesome!

FRANCES H.  |  Overall Experience 
Rating:
1.0

This was a horrible experience not only did the truck have roaches but I was charged twice for the uhaul and they advised me to contact my financial institution and lied and said they only charged me once my bank statement reflects I paid the initial 141 and they charged me another 114. These people are scam artist and I'll definitely be filing charges. I don't have money to lose or waste I will definitely never go through them again.

SHAREE W. 
Rating:
5.0

Customer did not leave a comment.

KATHY T.  |  Overall Experience 
Rating:
2.0

I never got a storage from you

victor b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olvin Albino M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erick P.  |  Overall Experience 
Rating:
5.0

Jeff and his crew were wonderful and helpful

Robert E.  |  Overall Experience 
Rating:
5.0

Manager was a real Blessing.

LORRAINE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terrace J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle H.  |  First Impressions 
Rating:
5.0

Very 5 star

michel g.  |  First Impressions 
Rating:
4.0

Somewhat pricey but overall it was pretty good

Oscar bryan C.  |  Overall Experience 
Rating:
5.0

The ladies were wonderful. Best customer service I ever had.

WISLY H.  |  First Impressions 
Rating:
5.0

Latoya was a big help with my move. I am soooo grateful for her!

Kyssemee B.  |  First Impressions 
Rating:
4.0

Had issues with mold after rain so we moved out of our storage unit

H-E-B H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brajon B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Richard B.  |  Overall Experience 
Rating:
5.0

They were all around great people

Juan R.  |  Overall Experience 
Rating:
5.0

Thanks Mr. JEFFREY FOR HELPING ME OUT!!!

tosha f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JILL MARIE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORY N.  |  Overall Experience 
Rating:
5.0

Jeffrey and his staff are professionals and knowledgeable about moving and storage. I have recently had two moving experiences in my family. A new home purchase in town and a job assignment move to another state. Jeffrey and his staff were able to help me with the size of truck and supplies that I needed for my move. As well as a storage room that fit my needs. No only were the staff friendly the other clients at this Uhaul location were friendly and helping each other out in many positive ways. My family and myself love the share spot and placed items into it and found treasures for ourselves. If you need moving and storage contact Jeffrey and his staff at Uhaul on Fairbank and 290. Debbie Sheets

deborah s.  |  Overall Experience 
Rating:
5.0

Excelente 👌

javier c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alcadia H.  |  Overall Experience 
Rating:
5.0

Customer services was wonderful

Robert E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arie V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Xiomara D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Britt L.  |  Overall Experience 
Rating:
1.0

My experience was horrible. This facility is beyond unprofessional, I’ve had multiple issues with my storage unit access and all the employees have loaded excuses or just tell you the manager isn’t there and to come back which isn’t really helpful when you need assistance immediately. One day I needed access to my unit and my key didn’t work which was odd because I did not change my lock, I go to the front desk and someone changed my units lock without notifying me or giving me a copy of the new key. When I asked for an explanation as to why management changed my lock and did not call me, I wasn't given an answer just “we changed it for security purposes” which I think is concerning. They also didn’t have the new key labeled and a employee had to go through a plastic bag of unit keys to try to find the new key for the new lock. That was exhausting. I decided to move out my unit because my experience has been the worse. I move my stuff out, go to the storage two days later to see that they already cleaned my unit and secured it with a “customer ready” tag before I could even tell the front counter I wanted to start the move out process. I’m so grateful to never have to deal with this location or uhaul specifically ever again.

Stephanie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kanisha R.  |  Overall Experience 
Rating:
5.0

Excellent customer service Thanks

Joyce B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre H.  |  First Impressions 
Rating:
5.0

The staff was outstanding! Very helpful, knowledgeable and empathetic.

RACHEL A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANA H.  |  Overall Experience 
Rating:
5.0

Staff present the best customer skills I have seen in over 20 years. The staff was very nice, friendly and pleasant.

MINNIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUANN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teisha s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sheron K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffrey q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA N.  |  Overall Experience 
Rating:
5.0

I feel safe and the customer service is really great. They listen Thank you

Roy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trina s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johnthan g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April B.  |  Overall Experience 
Rating:
4.0

Thanks guys

Eddie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANTRELL L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teisha s.  |  First Impressions 
Rating:
5.0

The staff is very friendly I love the way the vibe of the store setting the employees make you feel like you family or you have been knowing them for years costumer service is great Thank You for your service 😇🙏May God Bless and keep each of you that ladies and gentlemen Thank You Tamika Williams

Tamika W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamika W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan T.  |  Overall Experience 
Rating:
4.0

customer service at this location was very good and provided excellent customer service The issue I have is with your rental location at 4021 N INTERSTATE 35 in AUSTIN where I picked up the truck. The dash had a warning message that the RR tire was low s d the front desk person said she could not help me which was not safe and poor customer service. I had to take the truck to a station. to get it taken care of of. In addition I got other warning ⚠️ messages while driving the truck back to Houston. I feel I need to get an adjustment to my account Leticia Gonzalez

leticia g.  |  First Impressions 
Rating:
5.0

Thank you for helping my move be easier!

elisia p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN S.  |  Overall Experience 
Rating:
5.0

Employees were very friendly and helpful

richard r.  |  First Impressions 
Rating:
3.0

Adding anther hour to the Storage facility without having to go into 24 charge would be more convenient.

RENE GOMEZ V.  |  First Impressions 
Rating:
5.0

Jeff the manager is the best! Always going the extra mile to help me when my wife and i needed anything

WILLIAM H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  Online Move In 
Rating:
5.0

Cashier was very friendly thank you

beatriz O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Persiffianey S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn J.  |  Overall Experience 
Rating:
5.0

I once paid my bill over the phone using my debit card and shortly afterwards had all kinds of charges that was not mines. I felt like the guy I gave my information to over the phone at the 290 facility stole my informat