Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I Really Like/Enjoy That We Can Enter/Exit With A Key Card and Not A Button Pad,This Is Very Cool,Especially For Rainy Days
Unit was secure but I never saw lights?
The gate often had issues and was wipe open when we arrived. At times people were lingering on site that were not customers or employees probably due to the gate issues
Thank you Betty for your great customer service! Appreciate you!
I cancelled my unit on line and it said that they would clean it out and they quoted charges on line but then they called and said that they could not do it and I would have to come and take care of it myself. Then all of a sudden my credit card wad charged 50 dollars and when I called they said it was because they cut the lock off. They never give you the right information and then asked if they could charge my card again for 50 dollars to clean out the storage. I agreed because I couldn't get there to do it. The lady basically said I was lying about the cost on line. I will never use this facility again and I will not recommend it to anyone.
Great Service.
Betty Hay is outstanding! She is the gold standard in customer service and was tremendously helpful throughout this process!
The manager, Betty is extremely combative and rude she seems to enjoy frequent confrontations and seems to enjoy any opportunity to assert her authority in all situations. I have never had a negative experience with her personally but whenever she is around she seems to be arguing with someone and is so aggressive and confrontational it’s uncomfortable to be around.
Betty the owner or whatever very rude lady suspicious and prejudice
The Staff have always been extremely helpful. The location of my unit is always very well maintained. I have recommended u-haul to multiple friends. Thank you uhaul, for making it easy and uncomplicated 👍.
Good experience, wonderful staff!
Staff was very accommodating and professional.
Betty was great! I recommend this facility for clean and efficient self-storage.
The check out was great. Thank you 😊
I moved my things out of storage and didn't know how to close out my account. Betty was very helpful over the phone going over the necessary steps.
My unit was clean when I originally got it and the people who helped me set it up were very helpful. To close was easy in and out less then 5 mins.
The process was rushed and they employee gave me an access card that didn't work. The faculty was offsite so it was very inconvenient to have to return. When we arrived to get buzzed in via intercom it took over 10 mins for someone to help us. We eventually had to be let in by a guest leaving. When i returned to get my key card fixed the staff lacked empathy or urgency to resolve my issue
I reserved unit in Redding CA for move to Sacramento CA to find myself & help waiting ,tired frustrated with no access code or storage unit after travel. The truck was infested with roaches in which I purchased defogger. no code needed only to find out a card was needed. I was on hold for long time being transferred over & over till I drove to dealership location. It was a nightmare.
There was no staff, but the storage grounds were well maintained and clean.
The employees at this location are extremely friendly and helpful. I will definitely go back for all my moving or storage needs.
Thank you so much u-haul
Betty was very helpful regarding my recent concerns of my storage safety. I’m thankful for her willingness to provide additional security to my storage. I had to travel far to assure the insurance I purchased from uhaul was not a complete loss. My storage was originally in my name but O. Arnold had transferred all storage into her name, without my permission ( which is concerning) . My newest storage b 026 was also placed under O. Arnold’s name causing me a huge inconvenience. O. Arnold complained about this matter however she again without my permission gained access to my b-026 storage. I explained this matter to Betty and she quickly secured my belongings by placing Additional lock. I travelled 4 hours to inspect my storage and transfered my b-026 storage into my name. Thank you Betty for your steadfast assistance. The man that conducted transferring storage into rightful owner, was also friendly and courteous.
We were given different information from the call center and the actual store site. We were told after three days of rental that the mileage would go from $.69 a mile to $.22 a mile. The call center charged us $57.00 before we even took the vehicle back. My wife went into the actual store and the employee told my wife that it was all good and that actually reaching a 100 miles and multiple day rental the system will take it to $.22 a mile actually giving us a better rate. When we came in to return the vehicle the price was $.69 a mile . The bill came out to a total of $201.00 but we were charged additionally $57.00 and $22.00. We will never use the services again and will let our friends know of our experience. If given the same information across the board I wouldn’t have an issues because we would chose if we want to pay or not but to be lied to and charged for it. I won’t make the mistake again with using your company.
The management on this one is awesome the management at sunrise sucks he is disrespectful inconsiderate and rude dishonest I'm so glad he doesn't run all of them are they'd be out of business soon I would recommend this storage unit on 44th to anyone anytime they were very professional unlike the management on sunrise
I have already told others how great the people and storage units are.
You guys are awesome. Thanks for everything. Uhaul is the best
Great value and service. Will refer.
Had a hard time closing account.
Fast check in and check out. Wonderful staff!
Requiring photos 2 close unit is asinine. Facility unmanned w/ many empty units. Could have taken pic of any of them. Instead, staff wasted my time by requiring me 2 drive back & show them pic on cell
Very good
Professional and helpful staff.
The gentleman that helped us was great and the facility was immaculate
The process of checking was easy. however, I felt that the check in paperwork didn't specifically state to put in information for your emergency contact. So that part was confusing.
I have an issue with my storage units called the office and ha e yet to receive a reply from anyone. 😡
very friendly customer service thank for everything n keep up the great job
Have used their services multiple times, from renting truck to trailer to storage, can't find a reason to give them less than 5. I also love that i can return a rented truck or trailer AFTER hrs.
like the service and the guy who helped me did a great job giving me all the information I needed. keep up the good work
i love those guys. The hitch instalation was rather costy though (450$ base plus hitch ball), don't know how much this would cost elsewere,but i got first month storage free after renting trailer 1way
All staff was very friendly and helpful
One of the few times I really enjoyed interacting with your employee your customer service at that last place on Stockton Boulevard rocked she was awesome she deserves a raise in a day off
The young lady who assisted me was very professional and helpful. She went over everything and the session was fast and efficient. A+!
Very good service i really like it
Have not been able to effectively use the storage. First time there was a lock which did not allow access to the storage. On 30th at about 1030pm, it said access denied in attempting to enter
thank you to Betty for her help in my move out after office hours when driving in from another state I would recommend this facility to others in the future
Great customer service. Only problem is the long wait.
The manager and staff was very helpful and very nice. They got me the best rates deal. I appreciate their services .
We move often (3-5 times a year) and this is by far the most well run and professional UHall we have experienced.
They made my moving easy!!!! Very courteous and helpful!!!!
Thank you for all u did
Great staff and management
Betty was super friendly and helpful! Made the process very easy. If I need a storage locker again I’ll be sure to come back!
Awesome service
Staff was very helpful ,
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Horrible staffing and I will never forget this and I will never come back again !!!!!!!!!!
All in all it was a fairly good experience. However the office there at 47th&hwy99 has no staff in it so to do any business you must go to the uhaul truck rental place on stockton blvd at 47th. Thanks
Betty and Monica we're so professional and personal. The world would be a better place if all employees treated customers that way. Those 2 women need a raise, bonus, or promotion to show others
Great service
Job service good
The staff were sweethearts!
In general the lady at the front desk was very helpful
This part of my trip was excellent! Betty Hay was outstanding. She booked me a storage unit and allowed me to drop off truck at her location so I didn’t have to make 3 stops. Her efficiency was great!
Good
The service is excellent at this facility. The Manager has always treated us kindly and supportive to meet our needs. Wonderful to have a community facility to provide excellency with a great attitude
This uhaul location is the best for rental and storage needs in Sacramento!. Betty is the best!
Thank you for your excellent customer service!
When I registered for the storage the staff was rude and very unhelpful after I had a very bad experience moving from AZ to Sac in uhaul truck the day before. They were uncooperative until I called CS
The manager Betty was rude from the start of service upon my starting my contract attitude needs retraining on customer communion and management customer service class needed. The other staff useless.
Units need lighting, especially if access available after dark. I appreciate being able to call in for our move out.
Thank you for taking such great care of my personal belongings. Take care, Johnson L. Chandler
Thank you for all. Your help when i needed it .
Friendly staff and very considerate. Keep it that way. See you soon.
Good Customer Service.
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The only thing I didnt like was the 2 changes in rent while I was storing stuff there. I was only there for about a year and a half.
The staff was rude and unfriendly. I was told that when I got to the facility I would receive my keys. I would not rent from you guys ever!!!
none
Everything is good.. just the think I don't like is tbey move the office is at Stockton blv and didn't let me know before. So wherever we want to do at the office we have to go there.
3 days after moving my things into the storage someone got into my storage and stowed a lot of my things out ! There was no camera on that aisle I feel like it was a inside job no damage to the lock
The only reason we left was because we found storage facility just half a mile from where we live. U-Haul was very good to us.
Polite and very helpful when we had questions
The manager Betty is awesome and helped me with storage and truck rental. I received great customer service.
