Customer did not leave a comment.Ysabel G. | First Impressions
Customer Reviews for U-Haul Moving & Storage at 47th Ave and Hwy 99
U-Haul Truck Share 24/7© Location
Sacramento, CA 95823
Services at this Location:
Always Open On Your Smartphone
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It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Clareese F. | Overall Experience
I wanted to take advantage of the free month but it seems like the request didn’t go through.Vickie D. | Online Move In
My experience at uhaul was a pleasant visit the staff was very kind and helpful with explaining all of the rules and regulations.Sparkle J. | First Impressions
Customer did not leave a comment.Glen B. | First Impressions
Absolutely a horrible experience. After loosing my Mother in Law in December to her Husband kilking her,all our pictures of her and items left to us where in this unit. Arrangements were made with Monica to pay 300$ and empty the unit. I called to inform them my wife had covid and waa given extra time to make a payment. Upon speaking to an employee at the local office which i have the entire conversation recorded he gave me permission to pay in full by Sunday. An email was recieved Tues saying my unit was sold. Im hurt im disgusted and i feel your company betrayed me and lied to me and because of that items were lost that i can never replace not even if i had a million dollars.Toby P. | Overall Experience
Customer did not leave a comment.Ivan L. | First Impressions
Customer did not leave a comment.Paulette H. | Overall Experience
Monique was very nice, and presented different options.Chenee W. | First Impressions
Customer did not leave a comment.Marjorie M. | Online Move In
I don't want to comment, because I was raised to practice, if you don't have ANYTHING nice to say, then don't say nothing at all! Do better!matthew w. | Overall Experience
Customer did not leave a comment.Toni D. | First Impressions
Customer did not leave a comment.Muhammad A. | Overall Experience
Customer did not leave a comment.Kandria B. | Overall Experience
Customer did not leave a comment.Jerry S. | Overall Experience
Customer did not leave a comment.Julia M. | First Impressions
Good people for sure.Ulysses P. | First Impressions
Enjoyed doing business with U-haul,you made it for me thanks 😊Johnny C. | Overall Experience
To whom this may concern: It is a pleasure to report that Betty Hay and her entire team have been nothing less that superb during the last seven years I have had the privilege in utilizing the services of Betty's U-Haul Sacramento West-side store. Betty and her team have and continue to perform in a highly professional manner in all their dealings and have shown the utmost courtesy and accommodation with regards to all my storage needs. Betty and her team have brought great credit upon themselves, Team U-Haul and they reflect the high degree of standards and customer satisfaction that the public has come to expect of U-Haul'. Very respectfully, Joe Joseph J. W. Motsch U-Haul Storage Unit:1008 4948 Hoen Avenue Santa Rosa, California 95405 Tel: 202-805-3754 Email: firstname.lastname@example.orgJoseph M. | First Impressions
Customer did not leave a comment.James A. | First Impressions
The staff was exceptionally professional and courteous. All questions and concerns were addressed satisfactorily and I was more than pleased with my experience!Ronald H. | First Impressions
She's straight forward...very fast paced even though facility was packed...Brianne K. | First Impressions
Checking in and out was pleasant. The sale associate was knowledgeable and nice.Lanetta B. | First Impressions
Customer did not leave a comment.Adriana R. | Online Move In
Manager and Staff were AWESOME!!! I’ll be sure to refer family and friends 👍🏽Also Great Joh on the moving supplies reasonable pricesLatoya J. | First Impressions
Customer did not leave a comment.Selia C. | First Impressions
Everything was great. I appreciate the security level and gate recognition when arriving and leaving. I wanted a larger storage unit and had trouble getting connected with an agent over the phone. After a while, I was told there were no larger units available. We made it work!Rae-Linda J. | Online Move In
Good price’s and friendlyAngela L. | First Impressions
Customer did not leave a comment.Adriana G. | First Impressions
I loved that fact t that I could use a gate card instead of having to put in a code to enter that was new and convenientLavonda S. | First Impressions
Both Lisa and the gentleman with the long hair were wonderful. He went above and beyond normal customer serviceJannell B. | First Impressions
I you are a good BusinessKathryn F. | First Impressions
Everyone was professional in dealing with my needsJohnny C. | First Impressions
33Sophia W. | First Impressions
44th street location is sketchy. There is someone living in a unit next to mine. Unit did not fit a 6×12 trailer contents as advertised. Doors don't fully reach the ground to protect from vermin.Andrea P. | First Impressions
Not enough operators, to hard to speak to anyone, your systems problems, your personel no paying attention, items needed and chosen not avaible and more.Pierce D. | Online Move In
I Really Like/Enjoy That We Can Enter/Exit With A Key Card and Not A Button Pad,This Is Very Cool,Especially For Rainy DaysJohn T. | First Impressions
Customer did not leave a comment.Jo P. | First Impressions
Customer did not leave a comment.Olive A. | First Impressions
Customer did not leave a comment.Leticia R. | First Impressions
Customer did not leave a comment.Jeffrey H. | First Impressions
Customer did not leave a comment.Patricia K. | First Impressions
Great Service.Jamie F. | First Impressions
The Staff have always been extremely helpful. The location of my unit is always very well maintained. I have recommended u-haul to multiple friends. Thank you uhaul, for making it easy and uncomplicated 👍.Sherry G. | First Impressions
Customer did not leave a comment.Michael J. | First Impressions
Customer did not leave a comment.Sylvia T. | First Impressions
Customer did not leave a comment.Erika C. | First Impressions
Customer did not leave a comment.Steve C. | First Impressions
Betty was very helpful regarding my recent concerns of my storage safety. I’m thankful for her willingness to provide additional security to my storage. I had to travel far to assure the insurance I purchased from uhaul was not a complete loss. My storage was originally in my name but O. Arnold had transferred all storage into her name, without my permission ( which is concerning) . My newest storage b 026 was also placed under O. Arnold’s name causing me a huge inconvenience. O. Arnold complained about this matter however she again without my permission gained access to my b-026 storage. I explained this matter to Betty and she quickly secured my belongings by placing Additional lock. I travelled 4 hours to inspect my storage and transfered my b-026 storage into my name. Thank you Betty for your steadfast assistance. The man that conducted transferring storage into rightful owner, was also friendly and courteous.Michelle C. | First Impressions
You guys are awesome. Thanks for everything. Uhaul is the bestMatt B. | First Impressions
The process of checking was easy. however, I felt that the check in paperwork didn't specifically state to put in information for your emergency contact. So that part was confusing.Bout K. | First Impressions
very friendly customer service thank for everything n keep up the great jobTalafiana S. | First Impressions
The manager and staff was very helpful and very nice. They got me the best rates deal. I appreciate their services .Barbara R. | First Impressions
This part of my trip was excellent! Betty Hay was outstanding. She booked me a storage unit and allowed me to drop off truck at her location so I didn’t have to make 3 stops. Her efficiency was great!Mike S. | First Impressions
The service is excellent at this facility. The Manager has always treated us kindly and supportive to meet our needs. Wonderful to have a community facility to provide excellency with a great attitudePentecost Fellowship Ministries Inc. C. | First Impressions
Customer did not leave a comment.Stacy F.
Customer did not leave a comment.Kim L.
Your manager could not get past her bias she made me jump through hoops which I've never did of U-haul before and she had a very strong and powerful bias against me. I will U-Haul but never up this location again. Thank youPAMELA A.
Customer did not leave a comment.Ruth H.
Start over. Give correct information to your potential customers. Don't LIE about the sizes of the units like you did to me. Four times to be exact. Answer your phone and be honest. When you day that a manager will call you back, make sure it happens. The worse experience I've had in a long time.Arnita F.
Customer did not leave a comment.Natasha L.
Excellent location and on time. Experienced helping the rentersKao Hor S.
The new self check out systems instructional video does not indicate you have have your cell phone location feature on and to be standing next to your rental truck to activate the process. This alone ate 40 minutes time trying to figure this outJustin W.
The staff was so kind! I love this place.Aushian J.
Very professional lady. I recommend this placeIsabel P.
I always have good experience with uhaul. I would recommend to my friends and family.Jimmy S.
Customer did not leave a comment.adam D.
I have a complaint and would like to speak to the corporate office.Arielle J.
Check in was smooth. Debby and Jennifer [the new trainee] were friendly, polite, and a pleasure to deal with. Return later that evening was similarly efficient and helpful.Scott B.
Be honest! We rent a small truck at least once a month from you. When I reserved for Friday was told it was least expense to do a around town about $70 instead of one way about $80. The closest uhaul to us is on Broadway and that is where I thought we were getting it from. But when the phone call to confirm pick up she said to pick up on 44th. (44th is about 10 round trip away). The lady in charge took about an hour to go through the process of renting the truck, which made us late for our delivery. Then when we drop it off she took about 20 min to check us out --STUPID! Then she charged us $117, she claims we were low on gas and (Which we were not) and the extra miles. Very dissatisfied with U-Haul charging us extra miles to accommodate you, not us. There is nothing like being taken advantage of, late on a Friday night.RENE D.
Rental pick up took way to long. Rental return was quick with no problems.william K.
Customer did not leave a comment.lorenza W.
Customer did not leave a comment.bonnie W.
Customer did not leave a comment.Chor V.
All employees were well educated, well mannered, and made the overall experience very comfortable.Jerry S.
Customer did not leave a comment.randy R.
Fire that manager she is stupid I rented a truck driver 29 miles round trip and she gave me the wrong paper work and claimed I drove 84 miles later she called and told me I wrote down the mileage wrong really like that is my job understand well to me she has no people skills and I have worked for uhaul in the recent past she is dumb plan and simpleDAVID B.
took a long time with so many customers there.Thomas M.
nothing needed to changesevero L.
The mileages, it was a killing. UHAUL should establish a program for distance driving so customers can save some money. I will never rent from UHAUL again when travel to distance.moua M.
Truck was easy and fast to pick up and drop off. Convenient location just off the freeway.Erica V.
Customer did not leave a comment.VICTOR D.
Customer did not leave a comment.Joan J.
Betty was very helpful!! Moving can be very stressful let alone renting a Uhaul. She made the whole process effortless and I could not be more grateful for her insight. Thank you Betty!!andrew N.
Customer did not leave a comment.Health for all R.
customer don't have to help the guy inspected the truck ,like push the break check the turn signal stuff like that ,than he said ,I told you before, if you don't like it go somewhere else..Kenan K.
Betty, the Manager, is so efficient and courteous, a pleasure to work with.Carl C.
Manager/owner was fantastic! Great attitude and customer service. I'll make this place my main uhaul rental location from now on. THANK YOU!Ken H.
She lied about the $14 insurance that i declined but still she did not take it out...im not reading all paper works â€˜cause im in a harry on that time but i told her , i dont want it...Rodolfo M.
Customer did not leave a comment.Susan F.
Customer did not leave a comment.LATASHA D.
Betty was absolutely amazing! She's super friendly and super helpful, I'm not going anywhere else to rent a truck. There was even a mistake upon the return at a different location and Betty fixed the issue. I can't express how great she was and easy she made the rental for us. Big big big 5 stars!Gianina A.
Customer did not leave a comment.Joanne B.
Customer did not leave a comment.Peter C.
Customer did not leave a comment.anthony M.
The lady at the front desk had excellent customer service.VERONICA C.
Customer did not leave a comment.tara F.
Nothing everything went so smoothly, love the grade scale explaining how many gallons to refill tank, fast check in and outLynn W.
5 starsSteven C.
Customer did not leave a comment.Leslie V.
More vehicles. Went to multiple locations but they were out of vans.Preetika C.
They misrepresentative themselves when I got the van then call several times harassing after I call to let them know I was going to be late then charge me . They will be my last resort if need a truck againnorman H.
Customer did not leave a comment.john L.
Great service!Kate H.
Customer did not leave a comment.xay Y.
Betty was very professional and courteous. It was a smooth transition bJUDI A.
I would definitely NOT recommend this location. First of all, I called in advance to make sure I have the correct address of this location. All the direction was given is Highway 99 and 47th, however, I am not from the area, when I type that into Google map, a wrong uhaul showed up. I went there directly from airport, after letting my cab go, I realize its not the place.... but this is just the beginning. The gentleman helped me to check out was really nice and absolutely did his best to process my check out as quick as possible however the uhaul system had a bug, my payment wont go through, after trying several times, he had to call his supervisor, the lady, she quickly gave him instruction and problem resolved... however she also commented not willing to rent UHAUL for burning man attendees and asked him to double check the contract. This is already 7:10pm, after their opening hours and the day of festival starts.... She eventually rent the van to me since UHUAL had no policy against renting to burners, I have also heard UHAUL even came up a fantastic masking decal to help burners however the saga is not over. We power washed our van inside out and made sure its as clean as we had it. When my friend returned it, she is not happy and comment, I will never rent anything to you guys for burning man, you do nothing but make my equipment dirty, she charged out additional cleaning fee, additional gas charge, while it wasn't exactly 3/4 when I got the van!!!! honestly, would I care for paying a bit extra if she had being nice? no... but if UHAUL is against renting to burners or, if you the SAGA is against renting to burners, let me know. I don't have to take this attitude and I am sure, there a plenty of nice people who would love to take the business. I need nothing but being discriminated of being a burning man event attendee, especially after we tried absolutely our best, spent 50$ clean up the uhaul in the middle of the night!!! and still got the attitude and being charged extra. I will definitely keep pursuing having the justice...Jing W.
We didn't notice when we rented the trailer dolly - but the tires were completely bald. So bald that you could see layers of tire gone. We really should not have been expected to drive this dolly 3,600 miles!!!Debbie R.
The only thing that I can complain about is that the estimate on how many gallons of gas that would be needed to get he fuel gauge back to where I started at is off. I started at 7/8 and ended at 1/2, accourding to your paper that was given to me, I needed to put in 7.4 gallons of gas. I started to and thought I would check at 5 gallons but the pump turned off and the tank was full. It is a poor way to have someone fill the tank. Miss Hay was a joy to work with and the van/truck was in excellent condition and everything in it worked fine. It was so good that I cleaned out the back of the van better than when I picked it up. I will be back the next time I need a rental.stan S.
Keep up the good work. The customer service agent were very friendly.Yvonne J.
Customer did not leave a comment.LUTHERAN S.
Customer did not leave a comment.James Y.
Customer did not leave a comment.terry S.
Customer did not leave a comment.keith I.
Good job all the bestAtinesh C.
Customer did not leave a comment.deidra P.
Office associate was very professional and friendly!Connie S.
Customer did not leave a comment.REGINALD P.
Customer did not leave a comment.Beth P.
Me and my husband have used uhaul mutiple times without a problem,but this was our first time using this location which ended up being the biggest mistake.We rented the uhaul just to pick up a couch 12miles away from a family member and back which only totaled 24 miles give or take 2 miles,which resulted in using less then 1/4 a tank.But when we returned to pick up our depoist, it was short.After questioning the lady at the front desk about why she informed me it was because it was written in we used 50miles and that was an additional $30 ,i was upset and explained there was no way possible that 2 be true and i wanted my money refunded to me but instead the lady just kept questioning about am i sure we didnt go no where else.Which left me clearly offended also Im still waiting for the an manager to give me a call back and fix this problem.Dont ever go to this location,robbery.deon B.
Great service on short notice. Betty (the owner) was very efficient and pleasant. Will definitely use this location in the future, even though it's not the closest to my home.laura B.
Customer did not leave a comment.PATRICIA K.
Customer did not leave a comment.Julie P. B.
No commentsJames D.
Customer did not leave a comment.Lisa S.
As the Rep began to assist me a lady comes in & says there's 2nd lock on her friends storage. The Rep asked if he could quickly help them & then help me. Thinking it would hopefully take a few minutes he then tells me that I have to stand outside in 103 degree heat because there is product in the office & his manager would be upset with him if he left me in there. Had I known that I would not have agreed to wait while he went & removed the lock. There should be a better way instead of asking customers to go outside in the heat. Not satisfied at all.Lisa W.
Very experienced checkout and return. Explained everything and did not waste time. Excellent!!James R.
Customer did not leave a comment.Della M.
Staff was professional and helpful. The vehicle was clean and well maintained. We made the reservation online and the pick up & return process was fast.Nakita P.
Customer did not leave a comment.bob C.
The only negative I have was that I was able to choose my location for pickup. The DAY PRIOR to my move I was told that my truck was unavailable. There isn't many places to house a 26' UHAUL overnight. Very inconvenient. Not to mention driving an hour away and back took away from very valuable packing time. Not this locations fault.David B.