Customer Reviews for U-Haul Moving & Storage at 47th Ave & Stockton Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at 47th Ave & Stockton Blvd

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Christa H. | Overall Experience |
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Customer did not leave a comment.

Kathleen D.
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The whole process went very smoothly. Thank you so much for this service thank you.

quoc T.
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the owner and her staff were really awesome & friendly. highly recommended.

STEVEN L.
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I had a horrible experienve and I will never uae UHaul again.

DALLAS R.
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Thank You.

FERNANDO B.
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Vehicle tire pressure was not adjusted. Had a flat tire before the truck was used. Waited over 2+hrs for roadside assistance and the mechanic was rude and very unprofessional

AARON L.
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2 people helping me were not wearing masks, including store manager. I've rented many times at this location without issue but I will not return.

Douglas R.
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Customer did not leave a comment.

Devon C.
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Customer did not leave a comment.

CLARENCE G.
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Have the employee who checked me in and out be more respectful.and none arguementive.

RAYMOND H.
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Great experience

STEVEN C.
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A VERY well-run location!

FELICIA R.
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Kept calling and changing reservations. Rude. Made me wait past reservation time!

Anthony Z.
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Thanks for making the process quick and easy!

Paul R.
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The seatbelt on the passenger side kept locking up and was very frustrating to both my wife and I.

Mataiasi W.
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The system was down. Waited for 45mins.

Marcos R.
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When I returned the truck I had filled the gas right back to the line that was highlighted on my paperwork. When I got to the drop off location, I was told I was going to be charged 19.00 because I didn't fill the tank back to the line. I've rented at least 4 u hauls this years from a different location and have never had an issue with the flags level when I returned. I left this location, went back to the gas station added more gas—by this point it was way over the line— returned to drop It off and had to wait 30 minutes to get help. I've never had such an awful experience with u haul in my 20 years of using your trucks.

DEBRA W.
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Customer did not leave a comment.

ISMAEL H.
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I already submitted one already so stop sending this stupid things and do something about it

Thomas L.
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Help full and friendly

Selena C.
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Customer did not leave a comment.

STEVE R.
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Staff was very helpful both picking up and dropping off trailer, many thanks to them.

Odhyambo O.
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Customer did not leave a comment.

Odhyambo O.
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The service people were very courteous and seemed very comfortable in the job.

Anne R.
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Everything was great! The truck was dirty outside but didn't feel it was necessary to mark you down for it. Thank you

Victoria L.
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Thanks for all your help and everything are excelent

michael J.
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Customer did not leave a comment.

Nihad D.
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Customer did not leave a comment.

ERNESTO M.
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Customer did not leave a comment.

mike M.
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Very pleasent, helpful, and efficient. If you ever rent from U Haul in the Sacramento area, this is the place to go!

rodney C.
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Customer did not leave a comment.

Georgia W.
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Very Professional, polite and friendly.

Chad S.
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Customer did not leave a comment.

Michael G.
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u-Haul wants to much personal information. all that is not necessary

Vimal S.
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Customer did not leave a comment.

Min T.
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Do better

teman G.
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I was told to pick up the truck and auto transport at different locations, which was fine. However, when going to pick up the auto transport, we were sent to the wrong location at first, and when we got to the second location we connected the truck to the auto transport, only to be told that we have to disconnect it because we were given one with a different serial number. I had to extend my stay at a hotel for an extra day as a result of this. However, everyone at each location was super nice, they just made many mistakes

Fue C.
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Customer did not leave a comment.

Nakita P.
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Great customer service from Betty.

Emma G.
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Vehicle did not run well. Shifted very hard. Check engine light was on. Clerks at location, one was not wearing mask, the other one was wearing mask below their nose. Reservations were miss handled by first location. Most of the mileage charged on the vehicle was due to having to pick up at a further location due to an error from U-Haul. Overall very poor service.

Kelley W.
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Customer did not leave a comment.

Richard S.
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Owners should scan licenses, not customers.

William K.
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All things excellent.

valerie G.
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When and if I ever rent another trailer, I will go back to this location. I was pleased with the excellent service by the woman who created my rental contract. I was so grateful that the other woman who helped me hook-up the trailer, was so knowledgeable, helpful and kind. Best customer service ever!

Vijay S.
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Please clean sanitize your truck

jimenez cervante M.
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Lisa and Debbie were very friendly and super helpful! U-haul made my moving experience a breeze and hassle free. I purchased a set of moving boxes, rented a hauling truck and other supplies; very convenient. I appreciate the mobile check in process! Thank you all!

Victor M.
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Customer did not leave a comment.

LINDA A.
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Open later than 5 pm for returns.

Rob H.
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Customer did not leave a comment.

Terry Y.
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Customer did not leave a comment.

John K.
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You haul is my go-to place for trailer and truck rentals: the staff is always helpful, the equipment well maintained, the selection is good and the locations convenient.

MARK W.
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Great efficient service. Check in was easy. Return was done extremely well. Well done.

William T.
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Customer did not leave a comment.

Ginger S.
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Management should not belittle their subordinates in front of customers.

Fabian M.
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Nothing... Everything was A1

Michael J.
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I have never had such a great experience at U-Haul! Betty Hay and her crew saved the day.

hanson W.
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Need to hire more help at this location. Had to wait almost an hour to return a vehicle. The service rep that helped me was as nice as can be but lack of help at the store may turn off some people quickly

Joe H.
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Excellent customer service

BRANDON C.
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Betty Hay helped me with my trailer rental. She was assertive, knowledgeable, and had a great sense of humor. She helped the process move along smoothly. I will rent here again when I need a trailer again. Thank you Betty for all your help and assistance.

alfred D.
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Customer did not leave a comment.

bryan H.
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Owner was very polite and accommodating. Will definitely be back

TOMASI U.
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Customer did not leave a comment.

Ricardo G.
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Not a thing. Although, I went to the nearest center to where I live for I failed to read the conformation email; though not a problem. A customer was venting to C-19's protocols, the staff @ the 3000block on Florin Road handled each issue very well. As for the center I did obtain a trailer were cordial & professional. Very pleased. Rick

MARION S.
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Customer did not leave a comment.

Safadyn R.
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The staff here were super friendly and so welcoming. I appreciated that after my long cross country drive. I'd recommend them to anyone!

Robert T.
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excellent

LAMONT W.
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Excellent job to the employees

stephen R.
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Trailer lights were inoperable. Returned after hours and website would not allow to take required photos. Had to re-hook trailer and return next morning. Will not rent from uhaul again because of return problems. Would have been better to just return trailer in morning without extra trip at end of long day.

HOUMAN A.
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Well , i think you should make the mileage , Bigger on the form. Very small #. Making sure if individual is in need of daelee , or special moving blackets, Or even have some rope elastic bands. Some people get in a rush and forget. U all can charge for usual cotton blankes, but the others should be a given. Pluse rope insures heavy objecs don't get thrown around in the truck and damage inside with big dents.

NATASHA C.
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Customer did not leave a comment.

Larry S.
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Clean the truck it had roaches when I got it and not cleaned properly

JOSEFA L.
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Customer did not leave a comment.

Sandra O.
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Initial reservation was for the Gerber location. For 1pm.I arrived at the location at 12:30 and the sign at the door said come back at 2pm we are at lunch...what....I had to go to another location on west Stockton Blvd and luckily someone had just drop of a truck. My appointment to pick up my sofa was at 130 would not have been able to pick up my sofa if I was not able to rent my equipment as planned if I was not able to rent a truck at a new location...Also my reciept was not emailed to me as George said it would be I had contact U-Haul to get my reciept.

BARBARA C.
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Customer did not leave a comment.

David B. | Overall Experience |
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Customer did not leave a comment.

ADONIS R.
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Customer did not leave a comment.

MARK C.
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Customer did not leave a comment.

Arron V.
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Customer did not leave a comment.

Oralia E.
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Customer did not leave a comment.

Josh C.
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Customer did not leave a comment.

SUSAN B.
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Customer did not leave a comment.

JAMILA M.
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Always do and treat me right

DEBORAH N.
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Excellent customer service from check out to check in.

Debbie S.
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Customer did not leave a comment.

mayra g. | First Impressions |
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Customer did not leave a comment.

Eric T.
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Customer did not leave a comment.

JOSEPH Y.
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***Amazing customer service*** Above average based on my experience at other locations in Sacramento this store was top notch. The 2 women that were working the counter were quick, and BOTH had highest quality of customer service skills. Please call me for additional details, I'll gladly explain. 916-385-7688 - Joe.

Philip S.
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Maybe have a third person to assist training of new employees.

Kristin C.
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Betty and George were so helpful and efficient. I called rental car agencies and truck rental companies,however, they were either sold out of trucks , closed , or way too expensive. UHaul was a life saver for me. I needed to move my personal belongings out of my storage unit and donate all of it to Goodwill , which was stressful and upsetting for me to do. UHaul made the process easy with absolutely no stress. Thank you!!!

Iyvette T.
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It was my first time renting a u haul cargo van and Betty was helpful. She was really friendly and have great customer service.

Sebastian B.
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Service was friendly, knowledgeable, and efficient. This was my second trailer rental at this location.

ANNETTE M.
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Matt was excellent

azadeh T.
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Customer did not leave a comment.

elizabeth M.
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Everything was great! Thank you.

Melinda D.
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Customer did not leave a comment.

luis m. | First Impressions |
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Customer did not leave a comment.

james P.
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Extremely friendly and helpful staff.

LUIS G.
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Customer did not leave a comment.

Matthew J.
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Staff was friendly. Decent location.

Gregory B.
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Customer did not leave a comment.

luis M.
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Customer did not leave a comment.

LAITE V.
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Uhaul needs to inform the customer verbally the rate per day which is 24 hours, if there is a difference between hiring for 24hours to few hours, and and other mechanisms only known to UHaul. An excellent customer care service is transparency and accountability whereby the customer is informed accordingly.

Steven W. | Overall Experience |
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Customer did not leave a comment.

DARREN A.
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Customer did not leave a comment.

David E.
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WIERD CONFUSED MESS TO CHECK OUT A TRAILER. EXCELLENT EXPERIENCE AND PROCESS TO RETURN,.

Eric A. | Overall Experience |
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I want to first say that having a storage here for 1 year time now has been great. I've had nothing but a great experience. From the staff to the hours to the convenience of the location. Here is what I would like to see improved. The sign in method (card swipe) does not turn off the alarm system if the alarm goes off. I would want a better system that allows a card swipe to turn off the alarm when staff is not around to turn it off. Other than that the experience I've had at Uhaul whether that is the transportation aspect or the storage unit has been nothing short than a quality experience. 5 stars in my book!

carolyn h. | Overall Experience |
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Very nice place to leave your things in would definitely Us them again if needed 💯

delroi h. | Overall Experience |
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I ONLY NEEDE THE UNIT FOR 2 DAYS PAST THE FIRST MONTH AND UHAUL'S UNWILLINGNESS TO PRORATECOST ME ANOTHER $169 YET THE PERSON AT THE COUNTER WANRED ME TO SAY I WAS MOVED OUT SO THEY COULD RE-RENT IT

jordan m. | First Impressions |
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Betty (manager) went above and beyond to help iron out a very confusing situation. She was incredibly helpful and understanding.

Jack H. | Overall Experience |
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I was 2 minutes late after 8 PM. Too bad for me. They wouldn't let me pick up my storage key. Had to pay for an extra day on the uhaul truck.

Gabriel D. | First Impressions |
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Monique was very welcoming and accommodating. She example the drop off process and set up a storage unit fitti g my needs. It was a pleasant experience.

Viacheslav L. | Overall Experience |
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Was great!

kevin m. | Overall Experience |
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Clean and organized showroom. Helpful, courteous, informative staff!

BARBARA R. | Overall Experience |
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Helpful staff. The gravel doesn’t work though —- the place is very dusty.

kevin m. | First Impressions |
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Mathew was very engaging, informative, thorough with processing me as I ended my journey. He made my equipment drop off and storage transition effortlessly.

Kayla G. | First Impressions |
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Monique is very personable and knowledgeable about her job. She takes the time to explain things well and I had a pleasant experience checking in.

Paul A. | First Impressions |
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Just a small delay when I arrived, otherwise the staff was very helpful and courteous.

WALTER M. | Overall Experience |
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Staff was very helpful. Card actuated security system worked very well.

Mario M. | Overall Experience |
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Pinches ratas amargadas

WALTER M. | First Impressions |
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Staff was very helpful. They allowed us to drop off our auto transport and showed us the alarm procedures.

arthur t. | Overall Experience |
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Other then a women named Betty, I found this location to be the most uninformative and seemingly disconnected from the rest of the company then I've dealt with being a long time renter from Uhaul.

No reviews have been submitted for this location.

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