Customer Reviews for U-Haul Moving & Storage at 47th Ave & Stockton Blvd

2,964 reviews

6425 Stockton Bl   Sacramento, CA 95823
(Near 47th)

(916) 424-9715

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(916) 424-9715

6425 Stockton Bl
Sacramento, CA 95823
(Near 47th)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service and professional staff goes above and beyond my expectations. Even helped me with the online procedures..

Steven A. 
Rating:
5.0

definitely better than the one on sunrise blvd in rancho cardova

isaac C. 
Rating:
5.0

Customer did not leave a comment.

brian C. 
Rating:
4.0

Customer did not leave a comment.

Albert G. 
Rating:
5.0

Customer did not leave a comment.

Trung N. 
Rating:
5.0

Customer did not leave a comment.

wayne B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

I've rented from this location bout three or four times & never had any bad experiences. Never waited more than the time it took to park & get my paperwork. Very quick easy & professional. Will definitely keep coming back. Customer service is very best at this location.

Kalani K. 
Rating:
5.0

Customer did not leave a comment.

Anita C. 
Rating:
5.0

VEHICLE HAD OVER 100 THOUSAND MILES ON IT , SECOND VEHICLE RENT ... ISSUES.. NEED TIE ROD ... ALIGNMENT ISSUES..

Kenny M. 
Rating:
3.0

Customer did not leave a comment.

Rafael P. 
Rating:
5.0

Customer did not leave a comment.

Yesenia M. 
Rating:
5.0

Each and every staff was amazing. They were each very helpful with my questions, concerns and overall knowledge of the business. I spoke with the manager and two different staff members, each very pleasant and attentive to my needs. Best U-Haul experience yet! 5 STARS!!!!

Rae P. 
Rating:
5.0

The lady I worked with was friendly, professional and very informative. She knows what she's doing and made the rental very easy for me.

William C. 
Rating:
5.0

Customer did not leave a comment.

Kevin N.  |  Overall Experience 
Rating:
5.0

The customer service was awesome! Super friendly staff! Will definitely rent from them again

YOLANDA A. 
Rating:
3.0

Horrible service had me go to a tire shop then they just gave me the key nothing else no contract or anything he said he was just the mechanic then it took me 2 hrs to return the uhaul since the tire shop was closed and their gate was locked. Then when talking to the service department they stated they would not charge me the extra miles of trying to return it to 2 other locations and I still was charged. Very very unhappy

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

LISA B.  |  Overall Experience 
Rating:
5.0

Very fast and great customer service.

Melissa R. 
Rating:
4.0

The only issue is the price going up every couple of months. That’s one reason people lose their belongings and things they could never get back. That’s wrong!!!

Shonra H.  |  Overall Experience 
Rating:
5.0

Great customer service.

Vincent W. 
Rating:
3.0

When I got the 20' truck the gas tank was on empty with the gas light on. I put $20 in gas in the truck as soon as I left the pickup location. We only drove the truck maybe 15 miles. I then put $37 again in gas prior to us returning the truck. When Frank was checking us back in at the location I told him about the gas being on empty when we got it. He told is people had been taking the gas at night. The gas gauge was at just under 1/4 of a tank. When Frank went in to get my receipt a lady who worked there came in it with him and said he must have did something wrong because the amount that was going to be returned to my card was too much. She then said I would be charge the $40 gas charge because the gas wasn't exactly at 1/4. I then explained to her that there was no gas when we got it. I also told her I put $57 total in gas and now i was going to be charged an additional $40. This is not ok. I paid a total of $97 in gas to drive the U haul truck 15 miles. I will never again rent a truck from U Haul

Nadia M. 
Rating:
4.0

Customer did not leave a comment.

Reene D. 
Rating:
2.0

The manager at the location wasn't friendly at all. Being the manager, she needs to set an example for her staff in customer service.

Kham V. 
Rating:
1.0

The store charged me $25 safety plan without my request and without store's explanation ahead of time. Please refund that money back to me.

Junzhi L. 
Rating:
5.0

Customer did not leave a comment.

Aminadab C. 
Rating:
5.0

Customer did not leave a comment.

Sandra K. 
Rating:
5.0

Customer did not leave a comment.

Reginia C. 
Rating:
3.0

The person that helped me at the counter was apparently new. He had no idea how to check me in with my reservation. He also was the person that hooked up the trailer to my car. He did not tighten the trailer to the car and two miles later the trailer came off and smashed into the back of my car creating damage to my vehicle. I also bought a trailer ball for my hitch which he installed. He did not install properly. I showed him the instructions and he redid it. This employee definitely needs to be trained better.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

Julian Z. 
Rating:
5.0

Customer did not leave a comment.

FREDERICA M. 
Rating:
5.0

Customer did not leave a comment.

Usman L. 
Rating:
1.0

Was charged 100 dollar extra for “fuel service” and gas (8gal) for moving a fridge with a round trip of 18 miles. I put 2 gal of gas in it upon returning the vehicle. I should have gotten a receipt from the gas station but it wasn't something I thought I needed to do. Since the place was only staffed by 1 person I returned the car without doing a full walk around and gas check so to my surprise the hit me with fake fees. So who ever is reading this, take a picture of the gas gauge before and after returning it. Don't just drop off the keys, do a full walk around so you don't get over charged like I did.

Tuan P. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO T. 
Rating:
5.0

very good company

ANGEL H. 
Rating:
5.0

Customer did not leave a comment.

Tomasz K. 
Rating:
5.0

I Would Like To Thank Tamisha For Her Help She Did A Wonderful Job And It Being A Holiday Also Keep Employees At All Times To Help Get Customers In An Out Thank U

Wendell W. 
Rating:
5.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

This location had great customer service

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

victor H. 
Rating:
3.0

Better explanation about the inspection process. When asked how it worked she was very rude and just said dispute it. When I asked about the damages that were already on the trailer.

Mark B. 
Rating:
5.0

Keep up the good work

Terrance M. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Robin G. 
Rating:
5.0

Easy check out and easy check in. Staff were great-friendly and helpful.

Lawrence F. 
Rating:
5.0

I don't feel that any improvements are needed. The equipment is in good condition, and the staff is amazing. I don't think that I have ever been to an establishment where the staff are all so nice, welcoming, and knowledgeable.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Dominique H. 
Rating:
3.0

Customer did not leave a comment.

Sonia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

Cecilia H. 
Rating:
1.0

Have the u-haul ready to go if it says you can pick it up whenever or at least by the pick up time. We were delayed over an hour due to this.

Zoua T. 
Rating:
5.0

The lady helping me was so nice. Very informative as I asked a bunch of questions. She had great customer service and I would definitely go back.

Evon B. 
Rating:
4.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
5.0

The guy that clean the vehicle is very Professional and friendly. The person behind the counter, she was very nice. Thanks

Jose P. 
Rating:
3.0

Mt credit was charged 3 times. I bought 3 products and returned truck early. I do not like how long it take to charge me correctly.

Linda W. 
Rating:
3.0

Need more employees

Robert B. 
Rating:
4.0

It's been a learning experience on both ends. I like the new system in place as the alarm goes. But my card didn't work a couple of times and the employees were very helpful and understanding. We all got some exercise in today. Keep hiring friendly people. They are doing an amazing job 👏

NAOMI T.  |  First Impressions 
Rating:
2.0

Better customer service would be appreciated, on my day of return lady was inexperienced

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Agelica C. 
Rating:
5.0

Nothing. Employee who helped me initially was professional and knowledgeable and provided excellent customer service. I dealt with the second employee when I returned the uhaul. He provided excellent customer service and was polite. Both need a substantial raise as well as their supervisor since that is exemplary amazing customer service all around. In today's world, one is lucky to get one employee if that who provides excellent service.

Michael P. 
Rating:
1.0

Customer did not leave a comment.

Toan N. 
Rating:
3.0

The trailer was not washed and was very dirty.

Trao T. 
Rating:
3.0

Customer did not leave a comment.

ROLANDO R. 
Rating:
5.0

Customer did not leave a comment.

Alex P. 
Rating:
5.0

Customer did not leave a comment.

Kandis S. 
Rating:
5.0

The rental equipments are expensive.

Djakarija T. 
Rating:
5.0

Customer did not leave a comment.

Seselia R. 
Rating:
5.0

Not much, this went as smooth as it could possibly go. Both gentlemen I met at pick-up and drop-off sites were courteous, knowledgeable, and professional. The process and agreements were clear and easy to understand, the vehicle was in great shape, the move and ride went smoothly, and the drop-off was as simple as delivering the keys. The hardest part was moving in the heat, but that's what I get for moving in July!

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

alan B. 
Rating:
3.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
5.0

Customer did not leave a comment.

NGHIA H. 
Rating:
5.0

Thank you

Jamie V. 
Rating:
5.0

Amazing!!! Thanks. The man there was amazing!!

Dawn K. 
Rating:
5.0

Always happy here.

ANNABELLE L. 
Rating:
5.0

Customer did not leave a comment.

Ashok C. 
Rating:
5.0

They were so professional and helpful thank you for your service

justin S. 
Rating:
5.0

not when did not leave reviews but 06.25.22. I have seen the best staff in the entire planet. In the morning, the girl gave me a truck in 5 minutes in the evening when I handed over the truck, I received it in 3 minutes and returned my purchase. were very polite and nice! Best wishes to you!

Oleg C. 
Rating:
5.0

Customer did not leave a comment.

JOHANNA M. 
Rating:
3.0

Customer did not leave a comment.

Liliana L. 
Rating:
1.0

TERRIBLE customer service!

Andy M. 
Rating:
5.0

Staff, equipment and service Great.

WILLIAM T. 
Rating:
5.0

everything went just fine with no problems

John F. 
Rating:
4.0

Also a very friendly staff

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
5.0

Customer did not leave a comment.

Anna S. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

gurwinder S. 
Rating:
2.0

The truck number that was originally assigned to was not at the lot. So I had to call costumer service. I was on hold for a very long time, only to be told to go to a different location. This error was not on my end yet I lost over an hour of my reservation which was not accommodated.

David R. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

Nothing everything was done and handled professionally!

tasha B. 
Rating:
5.0

Customer did not leave a comment.

philanders O. 
Rating:
4.0

The woman that rented the truck on the morning pick up was helpful. The Moving Help service was not good. I never received a 6 digit code to provide. I ended up having to pay in full cash after the move. I need the intitial $560 charged to my card refunded.

Brian M. 
Rating:
3.0

Customer did not leave a comment.

Kyana G. 
Rating:
5.0

Britteny (not spelled correctly)provides the best service!

Steve C. 
Rating:
1.0

I reserved a 20' truck well in advance for a move. The day before the move, I was told all they have is a 15' foot truck. That meant double the gas because of two trips instead of one. When I picked up the truck, five pads were in the truck instead of 24. The tire had a screw in it, so I was then given another truck. The new truck didn't have a lock on it like the first one did. After returning the truck, the return process on the website didn't work. I was then assured that the phone number would work if the app didn't. The number went straight to voicemail. The next day I was charged an obscene amount of money for mileage. Again…it's not my fault I was given the wrong truck. UHAUL should be called UFAIL…Never again…I should be refunded my money fully!

SCOTT H. 
Rating:
5.0

Very informative and helpful

Sheree W. 
Rating:
3.0

Customer did not leave a comment.

reynaldo H. 
Rating:
5.0

Customer did not leave a comment.

Julie L. 
Rating:
2.0

The truck smelled of weed and urine. It was not cleaned properly and they tried to charge us a cleaning fee for the smell. It always had an engine issue so we didn't get to use it the full day as needed and had to wait around for a technician to come look at it.

Erick S. 
Rating:
1.0

I returned my rented dolly and the employee looked busy and made me feel like I was bothering her. I asked twice for a receipt showing I returned the dolly. She told me twice she sent the receipt. I have yet to receive a receipt showing the dolly was returned. She did not even ask my name or phone or email. Terrible service.

Michael P. 
Rating:
3.0

Release preauthorized hold when you charge the card for the amount that is due

Derek G. 
Rating:
5.0

Everything went well. Thank you!

Robin G. 
Rating:
3.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Nice friendly employees

Monica C. 
Rating:
5.0

I cannot say enough good things about Betty and the Staff at the 47th and Stockton Location. EVERY SINGLE ONE OF THEM is remarkable. They are friendly, helpful, accommodating, professional. When I moved my parents from LA, Betty had the largest storage unit with the best prices, I was happy to rent from her. I have had my unit for two years and every interaction with the Staff strengthens my opinion of them. I would drive from across town to purchase items from them. Sadly they don't have a car dolly or I would cancel my reservation with the Citrus Heights location and rent it from 47th. You will NEVER be sorry for choosing to rent or purchase from Betty Hay and her staff at 47th and Stockton.

Jordan M.  |  Overall Experience 
Rating:
5.0

This place is awesome and the staff is always friendly

Chris W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Der C.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Henry A.  |  Overall Experience 
Rating:
4.0

I didn't have the money to pay the $350.00 plus $90.00 on 4/1/21 . But my storage is now gone sold at auction I'm told storage 1022

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dulisha F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lorraine W.  |  First Impressions 
Rating:
5.0

Your staff were very helpful. uhaul storage and van rental being combined made my day much more efficient. I didn’t know about uhaul storage before my van rental last month but remembered seeing it as an add-on.

Matt Z.  |  First Impressions 
Rating:
5.0

A SOLID FIVE STARS across the board! This Uhaul center and storage facility is the best I have ever used. Customer service was there for me every step of the way. Wether is was setting up my account from out of state, to sending my movers to empty my unit, Betty and her staff were there to help and reassure me through the process. I couldn’t be more pleased.

Elizabeth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mayra g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven W.  |  Overall Experience 
Rating:
5.0

I want to first say that having a storage here for 1 year time now has been great. I've had nothing but a great experience. From the staff to the hours to the convenience of the location. Here is what I would like to see improved. The sign in method (card swipe) does not turn off the alarm system if the alarm goes off. I would want a better system that allows a card swipe to turn off the alarm when staff is not around to turn it off. Other than that the experience I've had at Uhaul whether that is the transportation aspect or the storage unit has been nothing short than a quality experience. 5 stars in my book!

Eric A.  |  Overall Experience 
Rating:
5.0

Very nice place to leave your things in would definitely Us them again if needed 💯

carolyn h.  |  Overall Experience 
Rating:
3.0

I ONLY NEEDE THE UNIT FOR 2 DAYS PAST THE FIRST MONTH AND UHAUL'S UNWILLINGNESS TO PRORATECOST ME ANOTHER $169 YET THE PERSON AT THE COUNTER WANRED ME TO SAY I WAS MOVED OUT SO THEY COULD RE-RENT IT

delroi h.  |  Overall Experience 
Rating:
5.0

Betty (manager) went above and beyond to help iron out a very confusing situation. She was incredibly helpful and understanding.

Jordan M.  |  First Impressions 
Rating:
3.0

I was 2 minutes late after 8 PM. Too bad for me. They wouldn't let me pick up my storage key. Had to pay for an extra day on the uhaul truck.

Jack H.  |  Overall Experience 
Rating:
4.0

Monique was very welcoming and accommodating. She example the drop off process and set up a storage unit fitti g my needs. It was a pleasant experience.

Gabriel D.  |  First Impressions 
Rating:
5.0

Was great!

Viacheslav L.  |  Overall Experience 
Rating:
5.0

Clean and organized showroom. Helpful, courteous, informative staff!

kevin m.  |  Overall Experience 
Rating:
4.0

Helpful staff. The gravel doesn’t work though —- the place is very dusty.

BARBARA R.  |  Overall Experience 
Rating:
5.0

Mathew was very engaging, informative, thorough with processing me as I ended my journey. He made my equipment drop off and storage transition effortlessly.

kevin m.  |  First Impressions 
Rating:
5.0

Monique is very personable and knowledgeable about her job. She takes the time to explain things well and I had a pleasant experience checking in.

Kayla G.  |  First Impressions 
Rating:
5.0

Just a small delay when I arrived, otherwise the staff was very helpful and courteous.

Paul A.  |  First Impressions 
Rating:
5.0

Staff was very helpful. Card actuated security system worked very well.

WALTER M.  |  Overall Experience 
Rating:
1.0

Pinches ratas amargadas

Mario M.  |  Overall Experience 
Rating:
5.0

Staff was very helpful. They allowed us to drop off our auto transport and showed us the alarm procedures.

WALTER M.  |  First Impressions 
Rating:
2.0

Other then a women named Betty, I found this location to be the most uninformative and seemingly disconnected from the rest of the company then I've dealt with being a long time renter from Uhaul.

arthur t.  |  Overall Experience 
No reviews have been submitted for this location.

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