Monique helped with both the TT truck and RV trailer. On return Dillon checked me back in and gave excellent service as Monique did to. Betty ( the manager) does a great job in training her employees with customer service!!Melvin M.
Customer Reviews for U-Haul Moving & Storage at 47th Ave & Stockton Blvd
Sacramento, CA 95823
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don't carry a cell phone with me everywhere I go. Come up with a way to rent equipment that doesn't require me to bring my phone.MARTIN B.
Just what you come to expect unfortunately from a "local" uhaul, steering on truck not good, no AC on a 90 degree day, fuel gauge not working and check engine light came on.....glad it made it through the moveShane S.
Customer did not leave a comment.bridget L.
Customer did not leave a comment.SHOUA H.
Customer did not leave a comment.Mariah R.
Customer services need to improve nobody answer the phone.SAY V.
I am greatful uhaul was here made my job easyðŸ˜³ROSEMARY P.
Keep up the good workHUE G.
Customer did not leave a comment.JULIE B.
Great customer service. Thank youCandace O.
Customer did not leave a comment.Moneta H.
Customer did not leave a comment.Randall R.
Customer did not leave a comment.GURPREET S.
There were a series of mis-communications that was very frustrating for the Uhaul Stockton Blvd.location and for me. The assistant manager managed it very well. I've thanked Monica. The customer service representatives at the main office do not provide good service, They don't use manners and just hang up when they think THEY are done. This happened to me a couple times. There was a min-understanding about drop off and where I took the U-Haul trailer. On my last day, I asked your customer service representative to transfer my call which she said yes and then hung up on me. After I called the Stockton Blvd location, they said she logged in a comment about me that was not truthful. More than likely, she does this regularly. Fortunately, the staff at the Stockton Blvd location remembered me, saw the contracts, and remedied the situation. Also, the Uhaul website is horrible and does not function very well. I tried to enter my ID and it never accepted.SHERRY V.
Everything was perfect and amazing! From start to finish.SHELLI S.
Not very well marked and not really representative of what you would expect a UHaul location to be.MARK C.
I didn't have the money to pay the $350.00 plus $90.00 on 4/1/21 . But my storage is now gone sold at auction I'm told storage 1022William B. | Overall Experience
Truck was dirty, smelled like cats. Did not run well and smoked out of the tailpipe.JASON M.
Noone there and customer service was NOT helpful. There is no way to return other than online.Angela C.
Customer did not leave a comment.CARLOS V.
everyone at this location was friendly and super helpful, which is important to a good customer relationshipMichael M.
Customer did not leave a comment.Timmothy L.
Easy processRichard H.
Customer did not leave a comment.Clarance B.
Although I registered online before I went in to pick up the truck, it still took 40 minutes to actually get out the door with the key. Stood in line clicking buttons on the key pad, asked questions I already answered online, had to ask if the vehicle had been cleaned and sanitized, it had not...ridiculously slow process. Also had problems with the ignition switch on the truck. It kept getting stuck and the key wouldn't turn. The truck has no shocks, the ride was extra bumpy. Informed the Rep when I returned the truck and she said, oh yeah, their getting old?Nicole C.
Customer did not leave a comment.Dulisha F. | First Impressions
We rent from this place every time we move.Jason F.
Customer did not leave a comment.Crystal A.
Customer did not leave a comment.LARRY G.
Customer did not leave a comment.khiem V.
Customer did not leave a comment.RYAN S.
Customer did not leave a comment.Joseph G.
I was charged double rental fee.jessica K.
Have it where you can rent the truck for more than one day some people are elderly and need more time to get truck loadedRaymond B.
Customer did not leave a comment.ABAGAIL D.
Very nice owners and employees.Kyle K.
Customer did not leave a comment.ALUMITA S.
Customer did not leave a comment.Lorraine W. | First Impressions
My experience with this uhaul location was outstanding and the lady that helped me was very friendly and helpful for me thanks for all that you do and be safe out thereWILLIAM V.
Your staff were very helpful. uhaul storage and van rental being combined made my day much more efficient. I didn’t know about uhaul storage before my van rental last month but remembered seeing it as an add-on.Matt Z. | First Impressions
well i was very sad when Betty sent me a text saying she was going to report the vehicle stolen. i had called the day before saying i would return the car the next day, i knew i didnt have enough in my bank account but when i returned it the next day like i said that i would have enough to cover it. i felt criminalized. my past experiences i didnt call to give a heads up and was just charged for another day, and never was i harrassed by being reported to the authorities. i was charged for insurance an additional day but had i been in a accident and hadnt paid the day prior would i have been covered? if not why was i charged?David C.
I usually use a 1 or 2 bedrooms truck but this time i used a studio truck which i would use again.ROSA P.
A SOLID FIVE STARS across the board! This Uhaul center and storage facility is the best I have ever used. Customer service was there for me every step of the way. Wether is was setting up my account from out of state, to sending my movers to empty my unit, Betty and her staff were there to help and reassure me through the process. I couldn’t be more pleased.Elizabeth S. | Overall Experience
Don't ever e-alert and embarrassed a customer who doesn't owe you on any claims, just to delay me. Since when you have to call and verify the person you place on secondary person to contact before a rental contract us complete? I have never experience anything like this before!!sonya C.
Customer did not leave a comment.Jennifer F.
Give discounts for regular customers....VICTOR G.
The process to check to get the uhaul was not explained I was told to go outside make sure the truck is there click ok so I did left the uhaul destination with gas tank on 0 miles I took a picture with the time I date I showed the representative on my way to return I tried calling when the uhaul got stuck on the side of the road but to no avail did I get someone. I will never use your services I was overcharged and your representative need to represent your business with pride. You guys charged me an extra 70 Dollars in gas when you shouldn't of on top of that your uhaul caused delay in my movers and overpaid them as well. You need to re evaluate your customer satisfaction and the core values of your company!!!! I guess the overcharge is worth it to know I will never be a customer nor my family. I will hire movers and eliminate you all together and I will be writing the better business bureau with pictures and time stamps to show that location is a scam!!!!!!!!Taoisha S.
Customer did not leave a comment.Shelly H.
Very efficient customer service!KEVIN P.
Customer did not leave a comment.TIM T.
Customer did not leave a comment.Jenny Vi B.
No complaints. Check in was slow due to u-haul IT issues which had nothing to do with the store. A good experience overall. Thank you.Richard R.
Customer did not leave a comment.JOHN V.
Apparently, U-Haul is quite short on 4x8 or 5x8 trailers in California! I'd like to suggest more trailers be provided for faster pickup, as I had to wait two weeks for a trailer in the Sacramento area!ROBERTPHILIP A.
The Specific location I went to....Rolanda S.
Hire better people for better customer service. I feel I was discriminated against with one of the workers at 6425 Stockton Blvd. Location closed at 7PM in which I pulled up to return the truck minutes before 7PM. I literally watched the worker see me pull in and walked up to the door to lock it. I proceeded to walk to the door and advised her that I needed her assistance to return the vehicle. She shrugged her shoulders and said we're closed. Of course I looked at my phone clock and it was 6:58 and showed her from a distance. Long story short I now had a late fee because she would not assist me even though she assured me that I will not get a late fee telling me this info through the door by the way without a mask. I will never book a uhaul again! This is not okay and I will be filing a claim against this worker I believe her name was Monica and location.DANIELLE G.
Employees were friendly and courteous. Great people!Kendall F.
Everything was GREAT!ELLA M.
Customer did not leave a comment.Vaughn M.
Manager Betty was very cordial and explained everything. My only improvement is to make it clear on the website that the free month of storage with truck rental is not valid for in-town rentals.BRENT W.
Customer did not leave a comment.Nihad D.
Customer did not leave a comment.Jawad M.
Customer did not leave a comment.Rebecca S.
Customer did not leave a comment.KENDALL F.
Customer did not leave a comment.RITA D.
Customer did not leave a comment.SNIPE J.
Customer did not leave a comment.KIMBERLY G.
Customer did not leave a comment.delonda B.
Customer did not leave a comment.DIANNA L.
Customer did not leave a comment.Christa H. | Overall Experience
The whole process went very smoothly. Thank you so much for this service thank you.Kathleen D.
the owner and her staff were really awesome & friendly. highly recommended.quoc T.
I had a horrible experienve and I will never uae UHaul again.STEVEN L.
Thank You.DALLAS R.
Vehicle tire pressure was not adjusted. Had a flat tire before the truck was used. Waited over 2+hrs for roadside assistance and the mechanic was rude and very unprofessionalFERNANDO B.
2 people helping me were not wearing masks, including store manager. I've rented many times at this location without issue but I will not return.AARON L.
Customer did not leave a comment.Douglas R.
Customer did not leave a comment.Devon C.
Have the employee who checked me in and out be more respectful.and none arguementive.CLARENCE G.
Great experienceRAYMOND H.
A VERY well-run location!STEVEN C.
Kept calling and changing reservations. Rude. Made me wait past reservation time!FELICIA R.
Thanks for making the process quick and easy!Anthony Z.
The seatbelt on the passenger side kept locking up and was very frustrating to both my wife and I.Paul R.
The system was down. Waited for 45mins.Mataiasi W.
When I returned the truck I had filled the gas right back to the line that was highlighted on my paperwork. When I got to the drop off location, I was told I was going to be charged 19.00 because I didn't fill the tank back to the line. I've rented at least 4 u hauls this years from a different location and have never had an issue with the flags level when I returned. I left this location, went back to the gas station added more gasâ€”by this point it was way over the lineâ€” returned to drop It off and had to wait 30 minutes to get help. I've never had such an awful experience with u haul in my 20 years of using your trucks.Marcos R.
Customer did not leave a comment.DEBRA W.
I already submitted one already so stop sending this stupid things and do something about itISMAEL H.
Help full and friendlyThomas L.
Customer did not leave a comment.Selena C.
Staff was very helpful both picking up and dropping off trailer, many thanks to them.STEVE R.
Customer did not leave a comment.Odhyambo O.
The service people were very courteous and seemed very comfortable in the job.Odhyambo O.
Everything was great! The truck was dirty outside but didn't feel it was necessary to mark you down for it. Thank youAnne R.
Thanks for all your help and everything are excelentVictoria L.
Customer did not leave a comment.michael J.
Customer did not leave a comment.Nihad D.
Customer did not leave a comment.ERNESTO M.
Very pleasent, helpful, and efficient. If you ever rent from U Haul in the Sacramento area, this is the place to go!mike M.
Customer did not leave a comment.rodney C.
Very Professional, polite and friendly.Georgia W.
Customer did not leave a comment.Chad S.
u-Haul wants to much personal information. all that is not necessaryMichael G.
Customer did not leave a comment.David B. | Overall Experience
Customer did not leave a comment.mayra g. | First Impressions
Customer did not leave a comment.luis m. | First Impressions
Customer did not leave a comment.Steven W. | Overall Experience
I want to first say that having a storage here for 1 year time now has been great. I've had nothing but a great experience. From the staff to the hours to the convenience of the location. Here is what I would like to see improved. The sign in method (card swipe) does not turn off the alarm system if the alarm goes off. I would want a better system that allows a card swipe to turn off the alarm when staff is not around to turn it off. Other than that the experience I've had at Uhaul whether that is the transportation aspect or the storage unit has been nothing short than a quality experience. 5 stars in my book!Eric A. | Overall Experience
Very nice place to leave your things in would definitely Us them again if needed 💯carolyn h. | Overall Experience
I ONLY NEEDE THE UNIT FOR 2 DAYS PAST THE FIRST MONTH AND UHAUL'S UNWILLINGNESS TO PRORATECOST ME ANOTHER $169 YET THE PERSON AT THE COUNTER WANRED ME TO SAY I WAS MOVED OUT SO THEY COULD RE-RENT ITdelroi h. | Overall Experience
Betty (manager) went above and beyond to help iron out a very confusing situation. She was incredibly helpful and understanding.Jordan M. | First Impressions
I was 2 minutes late after 8 PM. Too bad for me. They wouldn't let me pick up my storage key. Had to pay for an extra day on the uhaul truck.Jack H. | Overall Experience
Monique was very welcoming and accommodating. She example the drop off process and set up a storage unit fitti g my needs. It was a pleasant experience.Gabriel D. | First Impressions
Was great!Viacheslav L. | Overall Experience
Clean and organized showroom. Helpful, courteous, informative staff!kevin m. | Overall Experience
Helpful staff. The gravel doesn’t work though —- the place is very dusty.BARBARA R. | Overall Experience
Mathew was very engaging, informative, thorough with processing me as I ended my journey. He made my equipment drop off and storage transition effortlessly.kevin m. | First Impressions
Monique is very personable and knowledgeable about her job. She takes the time to explain things well and I had a pleasant experience checking in.Kayla G. | First Impressions
Just a small delay when I arrived, otherwise the staff was very helpful and courteous.Paul A. | First Impressions
Staff was very helpful. Card actuated security system worked very well.WALTER M. | Overall Experience
Pinches ratas amargadasMario M. | Overall Experience
Staff was very helpful. They allowed us to drop off our auto transport and showed us the alarm procedures.WALTER M. | First Impressions
Other then a women named Betty, I found this location to be the most uninformative and seemingly disconnected from the rest of the company then I've dealt with being a long time renter from Uhaul.arthur t. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!