Betty is an amazing employee! She's the reason we will come back hereELISE D.
Customer Reviews for U-Haul Moving & Storage at 47th Ave & Stockton Blvd
Sacramento, CA 95823
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Wanda G.
I cannot say enough good things about Betty and the Staff at the 47th and Stockton Location. EVERY SINGLE ONE OF THEM is remarkable. They are friendly, helpful, accommodating, professional. When I moved my parents from LA, Betty had the largest storage unit with the best prices, I was happy to rent from her. I have had my unit for two years and every interaction with the Staff strengthens my opinion of them. I would drive from across town to purchase items from them. Sadly they don't have a car dolly or I would cancel my reservation with the Citrus Heights location and rent it from 47th. You will NEVER be sorry for choosing to rent or purchase from Betty Hay and her staff at 47th and Stockton.Jordan M. | Overall Experience
Not really a pleasant experience. Miscommunication between representatives leading us to return u haul before time but charged fully and reason given to us was they had to rent u haul to other customer.KUNAL K.
Customer did not leave a comment.GARY M.
Nothing to improve on excellence. Thank you.INOKE W.
Very easy and quick check in process. Van was clean inside and in great working order.SYLVIA S.
The staff was very friendly very helpful too. Thank you!ðŸ™‚Leandro G.
Customer did not leave a comment.Roynell A.
you recommended 3 boxes for a 2 bdm...we ended up using 6! estimate was WRONG!! Had we known, we would have gotten rid a lot of our stuff. "Luckily our movers were more than willing to take some of our items!" They scored two patio furniture sets, a kitchen table and chairs and a large TV.Carrol G.
Customer did not leave a comment.MUKESH S.
Customer did not leave a comment.MARKOS E.
Not much. The supervisor, Monique, was fantastic. She was extremely attentive, kind, and personable while still juggling everything else going on. There was also a gentleman who was in training working that day, and he had us fooled. It seemed like he had been with the company for a while - his customer service, great attitude, and responsiveness was amazing. My wife and I plan to come to this location going forward.Andrewlee K.
Monique is very friendly, personal, Knowledgeable and professional. I hope I have The correct name for herKEVIN B.
Customer did not leave a comment.ANTHANY V.
Nothing noticeable to improve. Great customer service. The whole process was quick and easy.TERI S.
Customer did not leave a comment.KAMAL S.
Customer did not leave a comment.Toni C.
The person that help me didn't know what they were doing.Keith P.
Customer did not leave a comment.CHERYL S.
Be more specific and properly trained staffKATHRYN R.
Customer did not leave a comment.PAUL S.
Customer did not leave a comment.SAMNANG H.
Customer did not leave a comment.Daniel K.
Customer did not leave a comment.RAYMOND R.
I always SPECIFICALLY request this location because the staff is always friendly and I am in and out quickly.TY G.
Good truck, clean and drove wellROBERT C.
Good customer serviceTESSIE R.
Dylan was great. Professional, courteous, and efficient. Many thanks!RAYMOND R.
The process do pick up truck before store hours was a bit much. Good thing my daughter was with me to help me through it.DUNE B.
Monique was amazing went above and beyond to try and figure out the billing issues as well as provide us information on the moving help services you guys advertiseSTEVEN D.
Customer did not leave a comment.JULIO O.
Thanks for your attentionVICTORIA L.
Customer did not leave a comment.Madison J.
This place is awesome and the staff is always friendlyChris W. | Overall Experience
Nothing everything was fineGARY T.
Customer did not leave a comment.ROSA P.
Always look forward to see the friendly staffATECA N.
Customer did not leave a comment.Michael J.
The best and most proficient employees at any uhaul location I've been to.TIMOTHY M.
Customer did not leave a comment.PHILIP M.
Very helpfulRegina T.
Customer did not leave a comment.ELSA A.
Customer did not leave a comment.ABRAHAM G.
I'm very dissatisfied because when I rented the uhaul it was near the location I needed. Someone stole the converter and they moved my reservation to a lactation 20 miles further out. It ended up costing me an additional $40 for circumstances imposed by your business.Mike V.
The host was so nice thank you for your helpSyed S.
Customer did not leave a comment.EMMA S.
Customer did not leave a comment.ANTOINETTE C.
Customer did not leave a comment.Kira M.
Customer did not leave a comment.RODOLFO M.
The system here had confusing policies, around how they accepted payment (no debit cards or cash?) and required verifying a second person for the rental, and one of the staff members was not sure how to do 90% of the tasks required. My truck bed was very dirty. More training and clearer policies are necessary at this location.MICHAELA P.
One bad thing you have to make a U-turn on Stockton Blvd. when going Southbound to get to the location.Paul B.
When renting one way provide a way to be notified of equipment availability in your area.STEPHEN D.
Make sure trailers are cleaned out before next rental.CATHERINE B.
Crew there are helpful, patient, kind. Thank youRonald S.
When I brought the trailer back my son went in the office. I waited 15 minutes outside finally I disconnected the trailer myself. Everybody that I talk to says U-Haul only has one or two people working so they go two other places cause they have To waitRONALD P.
When I went to fill up gas before returning it, the gas gauge wouldn't move and i ended up putting $80 in the gas tank when it should've been $20. You should inform customers that the gas gauge takes a while to move or just hire a mechanic and fix it.MOHAMED U.
Customer did not leave a comment.STEPHANIE N.
My comment is more about the corporate system than about the location. 1. The system allowed me to reserve a trailer at locations that did not have them. 2. I then received a phone call asking if I would pick up from a second location. I agreed, and received email confirmation of the new location, but the reservation was not changed to the new location. 3. Several missed phone calls provided only instructions to phone and sit on hold for lengthy periods, not what the issue was. 4. I went on line and cancelled the first reservation and reserved from a third location only to learn apparently the second location has all the trailers. 5. On line I cancelled the second reservation and made a third reservation for the indicated location. (This all would have been avoided if the web site indicated NOT AVAILABLE THIS LOCATION.) It was confirmed and I fortunately printed it out. That was 9AM. 6. By 4PM that reservation WAS WITHDRAWN BY UHAUL and a 4th reservation of the same number but a different day and rental period replaced it. There was NEVER any contact with me and NEVER any indication of a rental period other than the one period I had submitted three different times. 7. Following a half hour hold I spoke with a live person who cancelled reservation 4 and issued reservation 5 #20544018 for the date and time (almost since I wanted a 12 hour reservation and she could only do a 10 hour period) entered on all three requests. 8. The pickup and return aspects of the rental went smoothly. 9. I will try every other available rental before using uhaul in the future.ROGER H.
Very friendly and helpful serviceFELIXAROCKIARAJ F.
Customer did not leave a comment.Paul V.
We were very happy with The service we received. It Was busy.. Thank youPETER M.
When we went to pickup the rental at the Elk Grove Florin location we were informed that the pickup truck had not be returned and that our reservation had been moved to 47th Ave and Stockton Blvd location. When we arrived there, there was a long line and you can hear the conversation the manager was having with each customer. The interaction was the same for everyone but us "the African American couple." We were the only people of color there. When we decline the insurance, like others ahead of us did. The manager asks us for proof of insurance. She did not ask the other customers for proof of insurance. She informed them that declining the insurance would make them fully responsible for any repairs if the vehicle was damaged, but with us she ask us to show her proof of automobile insurance. I ask her why we need to show proof when no one else was ask. She stated they we where renting different equipment. I rented a pickup truck a week ago at a different location and we did not have to show proof insurance Everybody was renting and everybody declined the insurance. Yet we were the only people ask to show proof of insurance. We are remodeling our home and needed the truck to pickup supplies from Home Depot, if it wasn't for that fact I would not have submitted to an obvious racial discrimination I will not rent from that location again and I will be filing a complaint with the Better Business Bureau.Yolanda A.
Customer did not leave a comment.Lo L.
I gave my credit card info at the time of rental and then I get a notice in my email 3 days later that if I don't pay right away I will also owe a $30 late fee. I don't know why I wasn't automatically charged when I returned the equipment and checked in at the store. I have never experienced this before on any rentals from U-Haul. What's going on here?THOMAS H.
I set up appointment to pick up a vehicle a representative from florin road made a mistake the truck k that I need wasn't there you guys then rented a van to me that was filthy and had snail in my tire I couldn't upload pics to the new app after returning the van that had the Nil in its tire I was then given a van that was to large to park where I was going and it had more miles.than the miles that were listed on the app that wouldn't let me upload pictures whe. Returning the van back I showed the rep pictures that I took myself of the mileage and still got charged for miles that I didn't useTerrell S.
Sony was very nice and professional! the employees on Sunday 18th were very helpful. Nice team! I will recommend this U-HAUL location to all my friends and familyESTELA L.
Customer did not leave a comment.TOMAS F.
Very friendly and helpful .I give them 5 starsROBERT M.
Customer did not leave a comment.AN T.
We had to drive all the way to this location because the first three locations did not have the size trailer that we wanted to rent. We had to rent a smaller trailer because we were going to tow it with my car. We ended up having to use my husbandâ€˜s truck after all because you didn't have the correct size trailer that we reserved. We were told we were getting a smaller trailer. You did not have the product we requested.BRIAN H.
Nice and friendly staff.Inoke D.
Customer did not leave a comment.JANELLE N.
A had hard time opening the roller door should check that before I drove away but good service good attention from employeesISRAEL V.
Let the customer know more details of the price.. It's not $19.95 enlarging the details so customers to be aware of hidden cost & to let customers know by gas in uhaul truck it doesn't say what kind of gas to use .. but I figure it out .. if it doesn't say Premium gas don't use just add unleaded gasoline.. THANKS AGAINPAMELA H.
Truck was really dirty outside, smelled like cigarette smoke inside.Brenda B.
Customer did not leave a comment.ANH P.
clean the truck and make sure the brakes don't stickSONYA C.
Customer did not leave a comment.Der C. | First Impressions
Have more staff.Joseva R.
Used online check in. Worked out great.James L.
Betty was helpful and wonderful. She was working alone and handled everything with a smile.Ashley E.
This location lied about charging me for a fee they never informed me of. As I returned the equipment, I asked what my total was and what they said was higher than what I was told initially. Then both employees argue with me saying I accepted the additional coverage. None of them, nor the online reservation people, ever mentioned whatever additional fee to me. I would not have ever accepted it. I never accept insurance or any additional items for anything I rent because I have great insurance coverage already. These people lied and I am not going to accept this treachery.DOUGLAS G.
This wasn't where I was supposed to pick up, the location I chose was overbooked, didn't have a van, had to go to different location for a truck, which was much bigger than needed, and wasted an hour of my time. People at both locations were rude, guy at the overbooked place couldn't even be bothered to say he was sorry for the screw up. Also put too much gas in because of bad info provided by the counter person at the Stockton Bl. location.SEAN W.
The customer service was great.SHYLA O.
Customer did not leave a comment.KERRY L.
Customer did not leave a comment.Alexy G.
The lady helping us was nice and they made it easy to pick up and return. Great customer service definitely will use this location for all needs.CASSIE E.
Good serviceMin T.
Great customer service. The only thing I could say negative is that I didn't received the furniture dolly, haven't seen the bill yet, hope I wasn't charged.KRISTIN C.
Customer did not leave a comment.Jerome O.
Customer did not leave a comment.DWAYNE C.
Customer did not leave a comment.STEVEN K.
Customer did not leave a comment.SELANII B.
Customer did not leave a comment.BRYAN L.
Customer did not leave a comment.AZUCENA H.
Customer did not leave a comment.Timmothy L.
Best customer service...always pleased with service.CORINDA P.
Customer did not leave a comment.MIGUEL P.
The lady that worked that Sunday was rude.john T.
Customer did not leave a comment.Timmothy L.
Customer did not leave a comment.Dulisha F. | First Impressions
Customer did not leave a comment.Lorraine W. | First Impressions
Your staff were very helpful. uhaul storage and van rental being combined made my day much more efficient. I didn’t know about uhaul storage before my van rental last month but remembered seeing it as an add-on.Matt Z. | First Impressions
Betty (manager) went above and beyond to help iron out a very confusing situation. She was incredibly helpful and understanding.Jordan M. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!