These guys are always great. Always friendly and genuine.RANDY B.
Customer Reviews for U-Haul Moving & Storage at 51st & Glendale
Glendale, AZ 85301
(@ 51st Av)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always use this location.Thomas M.
Very pleasant and happy to assistMarie S.
Made online reservations for 830 pickup no one around until 9am. They said they didn't receive my online reservation. I got lucky they had a truck available. Very unprofessional with the communication with the store and online reservation.Patricia F.
Customer did not leave a comment.Benjamin M.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.MARTON K.
Customer did not leave a comment.Moses P.
Great service fantastic team at this locationMark S.
Nothing!!!! Everything is perfect... thanks for your services. :)ALEJANDRO F.
Customer did not leave a comment.Noemi C.
24/7 check in was a joke. Supposed to pick up at 530am.....couldn't get the system to work for me. Stayed until 7am and was helped by Enrique. He was awesome. The location then didn't have my size truck or the requested appliance dollies. He moved a few things around on the schedule and poof, now there was a truck sitting outside. When I started the truck up to leave.....it was on 0 miles till empty. Seriously!! I was offered a smaller truck....but I had actually upgraded to a bigger truck just 2 days before. I needed that size. So I asked if there was a gas station close by and he said yes and told me where. I then asked what do I do if I run out of gas. I was to call customer service and wait for them to bring gas to me. Seriously again!! What a horrible situation to go through on your moving day.Angela M.
Customer did not leave a comment.Michael B.
great to have person walk around the truck with meJohn M.
These guys are always nice, and care.RANDY B.
Keep doing what your doing.Frank R.
Customer did not leave a comment.Sergio H.
The truck was dirty on the outside. But the gentleman who helped me was excellent.Bernice H.
greet the people who come in.... have staff INSIDE the officeTyler J.
Customer did not leave a comment.Diana R.
I've rented Uhaul for over 20 years. Coast to coast 4+ times, others 1500-2000 miles, and a dozen in- state and out of state moves, and the all usually included a tow dolly, or a car transport. The past few years, no more military discounts, ( I guess when those who fight, and die, to earn YOU the right live free, run businesses, and make money, and do whatever you want, you are free to lack gratitude...i think it reflects poorly on a business that operates with this M.O. ), and an absolute refusal to find and deliver equipment for us, the customer. ( they told me this time I had to drive 600 miles into another state, to get a dolly... ), has made it difficult to work with Uhaul. The epitome of supply and demand, without building their equipment infrastructure, as they don't seem to add more equipment, especially to go one way... This last rental, as I had to overcome exceedingly impossible logistics, they thought it was ok to bully, and harass me over needing a tow dolly, wanted to do inspections on my motorhome( sorry, it's only a half million dollar right, capable of pulling 10k)... I rented the tow dolly toooo my location, and they evidently did not want me to take it out of state one way, so, they threw up roadblocks to frustrate my attempts. A recent, previous, rental, we were given a disgusting, filthy, and unsafe truck, that floated across the road, and even broke down .. even taking my concerns/ complaint to the highest level, they told me, " well, you got where you needed to go, we fixed the truck when it left you stranded, so that's good for us.", so that was a successful rental to them??... They did nothing for us, compensated us nothing, and could've really cared less... Over all I'm terribly dissatisfied, disappointed, and will be making strenuous efforts to make other arrangements in the future.STEPHEN P.
Your computer system has connected my email address to this customer's order (Brenda C.). I have been given email access to everything she should have received via email because she has my old phone number, which I used to reserve a Uhaul rental at a different location in 2018. I tried to call and report that this woman's info and mine have been connected, but nobody seems to care even after waiting on hold for a very very long time. It is very disturbing, because this poor woman's data is being compromised and mine is likely compromised too. Not a good way to do business. I should call my old phone number and let her know that her cell phone number is connected to my email (since this doesn't seem to concern the UHaul people) and that I have been given copies of all of her information. I doubt she would be very happy about it.Brenda C.
Very quick and Professional, but also very personal in their dealingsRon S.
The manager and employees had no respect all they cared about was making the sale!! They didn't hear what I had to say and when I brought the truck back clean and gassed up, they still had the audacity to try and tack on some bull**it fees and bogus charges that didn't apply to me! I would definitely go elsewhere if I had to do it all over again!!! 👎👎gregory T.
Customer did not leave a comment.Tujuana M.
U-Haul is simply the Best!CHARLES C.
Very smooth experience. Front desk help was excellent. Thank you for a great transactionDavid M.
Both online reservations were not honored by U-Haul had to travel to multiple locations to get a truck which defeats the purpose of having a reservation, would not recommend U-Haul.Jeremy H.
Customer did not leave a comment.Jacob D.
Customer did not leave a comment.Max T.
Customer did not leave a comment.Jessie F.
No greeting was given. Didn't take me out to truck so we both can verify any damage.Stephanie J.
Clean the windshieldsâ€¦lolThomas M.
The computer system was down so I waited a few. They were kind and apologetic but soon as it was ready they got me in and out! I like using the locationKaren M.
Everyone knows that any rental should be a 24hr period. So the every truck is booked is not at all a truethful statement . When almost every truck sits right here in the lot. We are not domb however we do access situations . Why would one wanna put slave hr's on a rental truck. That tells us you are Selfish & Greedy!!! You need to no that , Poof I'm Gone.Katrina H.
Customer did not leave a comment.DAMON A.
Assisted me right away and got me on my way. Thank you TomicaBarbara U.
Satisfied customer!shawn J.
Perfect also. Thank you for asking.Susan W.
Customer did not leave a comment.Odie N.
Boxes haven't shipped yet so I don't know if they've arrived yet.shawn J.
Customer did not leave a comment.Vickie D.
Customer did not leave a comment.kim L.
Customer did not leave a comment.STUART S.
Customer did not leave a comment.Jose O.
Absolutely the worst customer service I have ever experienced. I immediately called when there was a question discrepancy in the fuselage. First customer service agent was nice , noted it and told me just to return the truck as is. Called next day after getting charged fee. Was told to call back following day to talk to manager. Employee that helped me was rude, condescending and should not be working in customer service. I asked for corporate number and she said her general manger was there I could speak to her and kept me on hold and never came back to call, I had to hang up amd call again to get corporate phone number. . I will never recommend this location, ever because of her.Heather D.
Customer did not leave a comment.Joe M.
All staff were kind and friendlyJohn S.
The truck has been heavily smoked in, and the stench of cigarette smell was setting off my asthma. Besides that though everything was greatJonas Y.
Give a small refund if the vehicle is returned with more fuel than when it was picked up.Charles W.
The trailer was dirty with oily grease on the floor of the trailer. I should have looked closer when I picked it up. Other than that the trailer worked well. Took photos if you want to see them. Dropped the trailer off much cleaner than I picked it up.Robert W.
Damion showed excellent service and professionalismKEVIN E.
Courtesy was good, fast and efficientJOSUE V.
Customer did not leave a comment.Mike K.
Customer did not leave a comment.Kelli P.
I reserved the trailer weeks ahead of time at a location near my residence. Instead, when the time came for me to pick it up, I was sent across town and spent 2.5 hours traveling back and forth to get my trailer. Uhaul needs to figure out how to keep a reservation. I never get a reservation at the location and time I submitted the reservation for.James D.
I waited on hold for 3 hours on different phone calls trying to get my UHAUL. It was ridiculous, I personally wouldnt recommend UHAUL because of this reason.Kapono K.
Customer did not leave a comment.Jovanny M.
Excellent customer service and equipmentBruce K.
The person who performed check in (even though I already completed online) changed drop off location from the one I selected and did not inform me. U-Haul is trying to fucking scam people to charge them more for dropping at wrong site. Changing locations without informing customersTaylor R.
Great customer serviceIrene S.
Customer did not leave a comment.Patricia S.
Tommica and Adam were very professional, knowledgeable and loved how positive they both were. Your lucky to have themPatti H.
I'm the middle of a horrible area with no fencing around building. It's pretty sad when the workers have to take off the trailer wiring plug so that way nobody steals it.Jason A.
Customer did not leave a comment.angela S.
The representative Enrique there at location is rude and was very mean to me. I had ordered a dolly for my move and they did not load it I had to return for it. This location would be better if the representatives there would be more helpful and friendlier to your customers.Laura H.
Customer did not leave a comment.Alan T.
My experience was absolutely horrible - the vehicle and storage unit we had confirmed reservations for BOTH were unavailable. The person said they were triple booked! Spent 1.5 hrs trying to resolve itâ€¦..KYRSTEN C.
Broken visor in the truck. Truck had a padlock but no key. I had to go back to get the key. The trucks fuel light was on when I picked it up. The pictures did not have damage that was on the truck so I did dispute. I rented a dolly and never received it. Plenty of issues.Mario L.
Reserved 26 ft truck was not available on pick-up date. Had to drive 40 miles to get another one which was SMALLER (20 ft) than the one we reserved, and that required us to rent an ADDITIONAL truck from a different company to hold all items. The 20 ft truck was a safety hazard because 2 rear tires were down to the wear bars and the other 2 rear tires were not u-haul load rated (as stated by tech who changed the tires).Donald R.
Customer did not leave a comment.Shenna L.
The rental 15â€ truck was very unsafeKRISTY H.
Nothing it was very easy traction, Enrique was a very nice agent at this locatoonVickie C.
Customer did not leave a comment.Asia G.
Along with the Great service the people there are very professional and on task with understanding my needsMARK S.
Customer did not leave a comment.Rodrick B.
The only issue I had was the radio antenna was gone so the radio did not work. I drove from Arizona to Michigan, long ways without music.Jamie W.
Customer did not leave a comment.vanessa G.
Customer did not leave a comment.LeAnna M.
Love the staff they were very polite and helped me decide what I needed saved money love this storeAMANDA D.
Customer did not leave a comment.Hannah S.
Customer did not leave a comment.Nathan B.
The 2 employees I dealt with were very friendly and quick. Everything went smooth.Brian W.
Customer did not leave a comment.Bob S.
Started out good. Then after checking vehicle, still everything looked good. After all checks started vehicle and check engine light was on. We had to drive to another location to pickup other equipment. Lost 1-1/2 hours of moving time.Edward S.
It's bad placeMoshtak D.
Great service. Very efficient.Dawn M.
Customer did not leave a comment.Gary M.
worst treatment i have seen and left the equipment in the garage and notreceivedMoshtak D.
My chargers are incorrect and nobody seem to be able to pull up the correct information nod has management for the location contacted me after several attempt TI reach the rental locationAndrea C.
Customer did not leave a comment.Vickie D.
Customer Service was Great!TERESA P.
No need for improvement as far as customer service is concerned. The entire staff was very helpful and professional.Susan C.
Customer did not leave a comment.Cesiah O.
Customer did not leave a comment.Joycelyn B.
Customer did not leave a comment.tyesha J.
They rented me a non functioning tow dolly. It wasn't discovered until after I loaded the car. I had to drive I safely back to the U-Haul to replace it. Once there, they removed the two dolly from the hitch before the was off causing the employee to hurt his arm and damage to my towed vehicles. I have pictures and I am very upset.Nick U.
Take pictures of the truck or rental inside and out especially the gas and mileage i recommend this to everyone.gloria L.
Excellent staff. They are very helpful and very kind. I higher recommend this place.Alberta G.
Customer did not leave a comment.Sidora D. | Overall Experience
Customer did not leave a comment.Yunior P. | First Impressions
Love the employeesSharon Y. | Overall Experience
Customer did not leave a comment.Robin L. | Overall Experience
Customer did not leave a comment.renee d. | Overall Experience
Customer did not leave a comment.Roger B. | Overall Experience
Customer did not leave a comment.renee d. | First Impressions
Customer did not leave a comment.Lisa B. | First Impressions
Customer did not leave a comment.Leslie W. | First Impressions
I will be a return customer.Stan J. | First Impressions
Customer did not leave a comment.Mary B. | First Impressions
Customer did not leave a comment.Adam H. | First Impressions
Customer did not leave a comment.Christopher F. | Overall Experience
Customer did not leave a comment.david w. | First Impressions
The Storage unit I ordered was not available! I had a confirmation number and the reserved unit that was not really in existence! This was a problem, there really weren’t other options which makes one wonder why you even make reservations with U-Haul… but the gentleman, Behind the counter was able to find something that worked. It will cost me quite a bit more not thrilled about that. This is not the first time that I’ve reserved Some thing from U-Haul they didn’t really exist when I got there. Yes I do still use U haul services but I have to say you need to get better at knowing what you have in inventory and making sure you don’t double book! I said that I wouldn’t recommend U-Haul to a friend there was no maybe offered, I may recommend it but I would let them know that even though you book ahead what you’ve ordered may not be there so be leery! It ended up OK and I have a storage unit but it’s costing me way more and it’s not a drive up one I’m a senior didn’t really wanna have to put everything on a cart and wheel it around in the buildingAnd made reservations so I wouldn’t have to do that but now I’m doing it anyway at a higher price not exactly thrilled. However that being said, the people who actually worked at the store did the best they possibly could with an impossible situation that start it from your 800 numberLori G. | First Impressions
Erique was amazingChristine J. | First Impressions
Enrique was very helpfulRobin L. | First Impressions
Customer did not leave a comment.ARMANDO G. | First Impressions
I applied online at 9 pm at night and didn't realize they were closed, ok no worries. When I was ready to move in (during business hours 2 days later), I learned that I was given a refund because they had double booked the unit. The refund wouldn't show for a few business days so they wanted me to pay again. I can't afford that. I didn't receive a call or text and unfortunately I showed up ready to move into no unit.tania g. | Online Move In
Customer did not leave a comment.Tamika G. | Overall Experience
tax. Of the employees told us a bold face lie and then lied about that too.Linda C. | Overall Experience
Customer did not leave a comment.Sylvia P. | Overall Experience
New to the area and needed a convenient location to store excess property. This location is only a short drive from my apartment. Coty was extremely nice and will enjoy doing business with her . Thanks DavidDAVID H. | First Impressions
A lot of changes with the company but that is good. I felt comfortable with my personal belongings in storage at their facility. The Manager seemed caring.Ky W. | Overall Experience
Customer did not leave a comment.Mariah A. | First Impressions
Staff was friendly just the hours was ok to have access.jennifer s. | First Impressions
More expensive than other placesDOUGLAS M. | First Impressions
Customer did not leave a comment.sonia l. | Overall Experience
I was a tenant for I believe 2 years. I am giving you the credit included with COVID. This place sucks. COVID saved its life. Good luck.GEORGE H. | Overall Experience
Customer did not leave a comment.Marcos S. | Overall Experience
Customer did not leave a comment.Foster A. | First Impressions
Great serviceAnnabelle R. | First Impressions
Person at front desk was very rude and acted as if I were bothering her when it’s clearly her job to customer service your customers .Alicia R. | First Impressions
Couldn't ask for a more courteous , helpful staff. Took care of all my storage needs . Even gave me a upgrade because of elevator issues. I appreciate that thank you , UHAUL. DWBjoanne c. | First Impressions
Customer did not leave a comment.Angela B. | Overall Experience
Customer did not leave a comment.terrilynn w. | Overall Experience
I was very please with my access to my possessions. Thank youMARK C. | Overall Experience
Moving into the building was a bit of an annoyance as we had to use the key card for every load. Very inconvenient.Nancy C. | First Impressions
Customer did not leave a comment.Kennan B. | Overall Experience
Customer did not leave a comment.Ann N. | Overall Experience
Customer did not leave a comment.Katrina S. | Overall Experience
I went there earlier today to rent a storage unit and was helped by a new employee. He was very friendly, but he missed quite a few important details. After completing the transaction, I went to check out my unit. I was not offered to be shown where it was by the office staff, and when I tried to get in through the doors, they didn't open. The janitor informed me I needed to use my card. I was not given a card. I had to go back inside and ask for my card. Not a big deal at this point. I was given my card and was able to get in. When I went to the basement to view my unit, it was locked. I was informed by the personnel in there that I needed approval for them to remove the lock. I spoke with the "manager" Coty, and she said it was approved. So I went to get back in, and the door would not open. After standing there for a few minutes, I went back inside and spoke with Coty again (who was too busy to make sure I had everything I needed to complete my transaction). She then informed me it would take 24 hours for my card to open the doors even though it was checking me in and out. She then pointed out a door that I could use that was in the office (would have been helpful to mention during the rental transaction). I then went and found the janitor and let him know that Coty authorized the removal of the lock. He removed it and asked me where my lock was. I told him that I was told they weren't provided and would have to buy my own (and was not told they sold them there), and he told me that it should have been. I returned to the office again, and asked Coty if I could ask her a quick question, (about the lock), and she told me I'd have to wait until she finished helping the customer she was with. I then told her that I had not been fully helped, and she ignored. I only wanted to question about the lock. At this point, I was thoroughly frustrated with this entire ordeal. When it was my "turn", I inquired about the lock in which she told me "how am I supposed to know you weren't offered a lock?" in a rude tone. I then told her that I would like a refund since if it's this difficult now, why would I want to continue this agreement. She then told me, and in a very rude tone with angry facial features that "Don't take this out on him, he's new!" I said I wanted a refund again, and it was processed. The issue here is that they had a new employee with no training, the "manager" didn't care, and the rudeness when trying to get everything straightened out. I don't work there, so how am I supposed to know the procedure? Coty is a terrible manager, and if you, the owner, check this, please re-think your employee decisions.Justin B. | Overall Experience
Customer did not leave a comment.Thomas F. | Overall Experience
Very satisfied with how the staff at U-Haul (East of 51/on Glendale) have treated me and mine over the years/check out procedure was very easy-I will return to this location when the occasion arises in the future-thank you for a pleasurable experienceJOE N. | Overall Experience
I had a good experience except the time the manager (I don't remember his name), had a problem with me being in my unit longer than an hour. He made it to where I couldn't get back in that night. I was trying to organize my stuff and clean up and grab some things on the way out. He made that very difficult for me! I never had a problem before that, but I thought that was very rude to do that behind my back.Antoinette m. | Overall Experience
Customer did not leave a comment.Sandra C. | Online Move In
Amazing experience with entire staff especially from Damian and Michelle. They both were very helpfulCHELSEA R. | First Impressions
Customer did not leave a comment.Daniel C. | Overall Experience
I was not unware of your storage facilities, and move in specials when I first went there for a truck rental. I was exceptionally impressed with the way the head manager (Damien) was able to expedite, organize, and resolve business matters effectively. I will always use them as a dependable company, and will recommend them in the future. Thank you.Brian W. | Overall Experience
Customer did not leave a comment.ALAN K. | Overall Experience
Customer did not leave a comment.Victor P. | Overall Experience
Customer did not leave a comment.Janet M. | Overall Experience
Dallas the customer service representative who helped me get a storage was very professional and very helpful , delightful to see such a nice person so willing to answer all of my questions and showed me around explained there requirements clearly and I definitely would recommend to others this place is great.Janet M. | First Impressions
Horrible customer service locked out numerous times days later still after paying bill could not get in contact with any one in office or management anytime I tried they did not return my phone calls just overall worst experience with uhaul I've ever hadVashni V. | Overall Experience
Manager told me back in Nov he had taken care of an issue for me. Here we are 4 months later and it still.is outstanding. Then when you try to talk to him he has major attitude. Its ashame, but this is one facility I won't be using again. Thanks Damien for not having a sense of urgency.Grace A. | Overall Experience
This is one of the best facilities of U-Haul which was much appreciated. Staff very helpful and not pressuring you to purchase something you do not want or need. Service was great!Mabel S. | Overall Experience
The facility was clean, the reps were very helpful and courteous. I’ll definitely give it another visit and recommend to friends and family!!Brittany H. | First Impressions
I had the best experience with your uhaul family. Victoria offered me a free rental for my bedroom furniture. Then Damien and Jiose helped me move it into the storage. JJacky L. | First Impressions
Uhaul place was great. The uubox I rented was not. We spent 4 hours loading it only to realize that the door was broken in mulitiple places and would not move past a certain point to latch.AMY J. | Overall Experience
They are always awesome.Anna S. | Overall Experience
Li got lo k out of the storageunit ,before i fonish moving my thing in My storages door was left wide open. I ha be furniture sittiing on the elevator and in the door front ecitGail C. | First Impressions
Rented a truck from a young man named Eli half way threw my transaction another gentleman came up and told him that truck was on empty and he said he's too far into it to go back. At no point did heGrace A. | First Impressions
I said that i would not rate u-Haul because of the many arggirevation i have experienced, But i must say the U Haul at 51 first in Glendale make all the bitter experience sweet. To 51 glendale uhaulAngela A. | First Impressions
Victoria and Hope = amazing!! Service well done by both. Will gladly take them every time!Kelva A. | Overall Experience
On August 26th 2019 I believe is a Monday me and my brother arrived at that location at 7 a.m. in the morning and thank God they were on time. Michelle in the morning crew treated us very nicely.davin b. | First Impressions
I had a storage unit for a little over a year with hardly any trouble. Any issue I had was corrected immediately and with little hassle.Eloise O. | Overall Experience
As always, Damien and his staff were very helpful and friendly! Will continue to recommend this U-Haul location to family and friends!Carrie E. | Overall Experience
Where very goodLevein W. | Overall Experience
Awesome customer service and was very helpful.Jose O. | First Impressions
Only one guy working desk. He’s trying to do everything. We also witnessed a drug deal and someone living in the storage facilities.Deanna M. | First Impressions
Namartin q. | Overall Experience
No lightingDiane V. | Overall Experience
Very nice and smooth.Diane V. | First Impressions
Thank you for making this process so quick and easy!Anna G. | First Impressions
Amazing serviceIndigo B. | Overall Experience
The staff here is amazing! They made my experience very personal and I would recommend them to anyone looking for a storage unit!Christy O. | First Impressions
U-boxes were delivered to my house & the following day charged another month storage. Over two weeks still not refunded as I told it would be.Brandt B. | Overall Experience
I'd like to thank the staff they we're friendly very helpful checking in and checking out, my family and I would use u-haul again. The McKay family.Terri M. | Overall Experience
I rented a storage unit for approx. 7 years. I never had an issue with staff or the facility. In fact, the staff worked with me when I missed payment. Thank you for your assistance.ANDREA B. | Overall Experience
Steven gave wonderful customer service, he's very Helpful , nice, and fast.leija b. | First Impressions
Great service.Louis G. | First Impressions
This is my favorite UHAUL store because every associate actually listens and point in the right direction 👍🏾antoine p. | First Impressions
Damien Camacho was so helpful your company On 51st and Glendale 5024 West Glendale ave. Glendale Arizona 85301 is the only one I ever deal with period for all my uhaul and storage needs thank youChello T. | First Impressions
Staff was friendly and helpful with all my needs. I do wish the storage still had 24hr access as is posted all around the facility, but I understand why the hours are restricted.Jennifer J. | Overall Experience
I like the service that I received, and the trip across country was very good, and when I had a problem there was someone sent to my location took care of the problem and I was back on the road,larry g. | First Impressions
Staff was friendly and helpfulJennifer J. | First Impressions
Damian was the best manager he worked with me to the end all of his staff was very polite thank you !!!Jannifer P. | Overall Experience
All associates concerning my visits are the best most Outstanding team of people I have ever met at any establisment concerning Storage.😀 Efficient, courtious. My #1 go to for rental & storage Tks.💕james s. | Overall Experience
Sergio was a great help he goes above and beyond in taking care of you ... Sergio deserves a raise!!!Richard Z. | First Impressions
None.william s. | Overall Experience
Damien is without a doubt one of the nicest people I have known. It did not matter what we needed he was there to help. We recommend this facility to everyone we know!!Patricia W. | Overall Experience
Owner is friendly and helpful. Would recommend.Rick T. | Reservation