Customer Reviews for U-Haul Moving & Storage at 51st & Hwy 169

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at 51st & Hwy 169

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Charles C. on

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Great people

Vici B. on

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Mark D. on

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Great trailer for the money Friendly staff and hook up helper. Thank you!

Herman S. on

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Todd B. on

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Twila F. on

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I will highly recommend this location of UHaul. Fast courteous service, clean, nice van.

Christina Y. on

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I got a trailer and did not have all the parts needed to attach it to my vehicle. he explained what I needed and sizes as I was completely unaware of what all I needed. I said ok I’ll go and get what I need And will come back. I get back to the store with the rest of the attachments and see that you sell them there . Not only did it waste my time and gas it was lack of customer service and your company lost a sale.

Daegan P. on

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Charles R. on

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Forrest P. on

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Lots of inventory. Friendly staff.

Roger H. on

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VELMA T. on

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Habib T. on

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I wish the truck had more gas, I was worried if I had enough gas to get to the closest station to put some gas.

Penn P. on

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JAMES B. on

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I just did the drop off and it was done fast and courteous.

Nicholas R. on

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UHaul need some kind of military discount. I doesn’t have to be a lot just something like 5-10 cents off per mile.

Paul S. on

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Remove the snow from the truck

Toheeb O. on

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Make it cheaper to rent it because I came all the way from ponca city here in Oklahoma and the prices to rent are a lot cheaper

Gary M. on

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Your pickup truck was very reliable and practically new. The day rate was great but the only thing that seemed a little high was the per-mile rate. I'm sure it is because you only want the truck used locally and not for long runs. However, that could be done with GPS charging a higher rate for long-distance and lower mileage rates for local rentals. That's all but overall Uhaul was a good choice for the Pickup.

David Y. on

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Nothing that I can think of ! I am a retired UHAUL employee of 36 yrs ! This store is first class in my opinion ! I want them know this from fellow employee ! Thank you !

stephen W. on

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Don W. on

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Fast rental/hook up and quick return.

Michael M. on

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After hours return worked well

Cheri M. on

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Ray T. on

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John J. on

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Truck ran great

Connie C. on

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David R. on

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Keep on doing what you do...counter girls were knowledgeable and courteous, the guys in the yard helpful and with great attitudes!!

Alan O. on

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Johnny B. on

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Steven F. on

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William J. on

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Diane C. on

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Tommy T. on

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Robert F. on

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don C. on

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John N. on

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William M. on

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I guess they make up gas gauges I received the vehicle slightly above the 1/4 tank line and returned it the same above the line it was nowhere near the middle I guess of the way they read it so yea I’m unhappy charged me 7$ and some change for 1.7 gallons gas that they said was short I find this location to be dishonest thanks

MICHAEL R. on

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Douglas J. on

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Monique F. on

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There was an app to review the vehicle before leaving the location and another to use when the vehicle was returned. Neither of those apps seemed to work correctly.

Blaine R. on

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Very friendly and helpful. Great service and products.

Anderson W. on

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Anthony K. on

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all good

KEVIN R. on

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Mary M. on

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debarea E. on

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Nathan K. on

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Joseph H. on

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bill H. on

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Great service

Hunter T. on

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Gary C. on

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Everything was well done and check in at return was prompt and simple.

Tammy D. on

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Get the billing right the first time. I moved in June 2019 and again in January 2020, and BOTH TIMES we had to call Uhaul Customer Service to get a problem with billing fixed. It is frustrating to have to sit on hold and then have to explain to a CSR why you are calling, and then have them put you on hold to review your problem and maybe discuss with a supervisor the refund you are due . . . We are thinking about going with Budget or Enterprise Trucks next time.

Andrew E. on

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Colleen G. on

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constance c. on

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I CAN SAY THE STAFF WAS FRIENDLY EXPLAINED EVERY THING I NEEDED TO KNOW THANK U AGAIN

Ashlyn W. on

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Sherry S. on

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Great improvement with online booking!

Ryan B. on

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Teri C. on

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I registered before I got to the location and everything went very smooth and it was an easy process

Ashley B. on

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David Hays was extremely helpful and made the experience wonderful! Thank you for all your help!

Gina P. on

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I appreciated the quick and ease of the rental. Thank you

David G. on

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The people there are very nice and helped me with all of my needs

Tamytrea C. on

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Reservation confirmed however at check in reservation could not be located. After creating new reservation the old one suddenly appeared. The wrong credit card was charged for billing. Terrible

John B. on

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Girl at desk not very friendly, I have been in there several times and she is always the same. I am in the customer service business i think you need to train your front people. The guys on the lot are very helpful most of the time. Today I returned a trailer and told the people that the ramp pulled completely out the trailer and feel on one of my guys I had with me, didnt ask if it hurt him or anything . I told them that we rent trailer all the time and that the all three have had some problems like rackets not work, or bent where not usable , ramps coming completely. You I dont have to come to do business with you. Your people need to understand the friendliness goes along ways to help your business and help when there is a problem and they should act concerned. No oh well and no reaction. I guess I am just old school where the customer comes first and the customers what grows the business.

Martin C. on

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Yolanda W. on

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Nothing. Salesman was great.

Esteban R. on

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Bryan D. on

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Markia M. on

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Roland B. on

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while my oldest son was sleeping It rained in the uhaul and got all over him. He woke up to his head being wet. Also the motor sounded like it had a miss in it making it burn more gas.

Eric L. on

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Theodore T. on

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Ashfaqur R. on

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Cecil B. on

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Fast check in/return! Friendly people.

Inez E. on

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The personnel at this location were so helpful the came out and undid the auto carrier we used to tow my car. We went to another location in Tulsa and he was not helpful at all and told us to go to another location because he was too lazy.

Ronald H. on

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Jill R. on

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Gary E. on

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Kelly D. on

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Everything was good except didn’t have dollies I reserved. I spent an hour and a half finding a furniture dolly that I had to have to move some furniture. Very frustrating.

Ronald H. on

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Good service

Rudolph W. on

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David C. on

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I'll be back.

DAN W. on

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None

Harold G. on

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Charles B. on

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The only location I work with. Anthony, safe, thorough, and friendly

jeff L. on

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Jake R. on

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Tawny S. on

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Mold grew on furniture in one of my units

Pedro R. on

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Very friendly staff!

Richard C. on

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No improvement needed.

Michael F. on

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Truck was so far out of alignment, pulling to the right, it was a safety hazard. Had to pay a premium for a one way, not worth it. Response was minimal when I mentioned it to the return person. Terrible experience. Will never rent from U Haul again.

Don W. on

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Quicker response this time as compared to last visit.

MIKE W. on

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Mark I. on

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Customer service at the counter was great.

Kevin C. on

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Truck left oil spot on my driveway, wasn't very happy about that. $275k house now have to remove oil stain from truck

Bradley A. on

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The trailer I rented had a right rear tire that lost air the whole trip. It would loss 40 to 45 pound of pressure every 300 miles (every fill up). Brad

Paula P. on

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Savanna C. on

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David R. on

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great location to use. customer service excellent.

KEMI A. on

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The storage was cleaned up and the elevator helped me a lot.

Joel H. on

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Robert K. on

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Desk staff had to work around each other based on positions of printer and cash drawer; an ergonomic reorganization would improve their efficiency.

Robert H. on

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Nothing. Very pleasurable visit with knowledgeable and friendly staff! Will definitely be recommending to anyone that’s looking for moving help.

Theodoor N. on

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Warn them about the bumpy ride. Broke the feet off some of my furniture

Corissa H. on

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Spent almost 2 hours trying to get help because we couldn't access our storage. We have a full truck we need to unload so we can load remaining items. We need to be out bt noon today.

Paul R. on

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keep up the good work

Scott T. on

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barbara K. on

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I loved the drop off. I did not have to get out of my truck. I just pulled up and the attendant unloaded the trailer, emailed my receipt, and wished me a good day. Thanks for great service.

Alberto S. on

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The equipment was great! Even through the terrific snow storm we had to endure thanks guys!!

Nicholas D. on

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My storage unit was infested with rodents. Their urine and feces were on everything I own. Several boxes of bedding and towels were completely ruined. Everything else had to be sterilized.

Gary E. on

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This is our second time to rent in the climate controlled storage unit because our first experience was great and we were so happy with the staff and cleanliness of this location.

monique h. on

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Always helpful and friendly

SALLY B. on

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David Hays is one of the best General Manager’s I have ever known. Always quick and ready to address any concerns I had when moving or storing my personal belongings and his staff is fabulous.

Erin C. on

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Wish the hours were longer so i could have gotten things after i got off my job. But the customer service was exceptional and i was so happy with the way i was treated.

Drew M. on

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I am extremely satisfied people here very friendly they went above and beyond to help me. I can't say enough thank you

Derek H. on

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Very clean location, very friendly and helpful employees.

DAVID D. on

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Great storage facility!

evelyn l. on

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Great place

Owen G. on

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Great place

JASON F. on

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Would put 5 stars and call it excellent but one thing.Got a letter saying I was overdue and was being charged $15 where I made sure I told staff.Was given 3 day grace period after 8/22. Was out 8/23.

Michael G. on

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David is very professional and courtesy!

Mitzie M. on

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Couldn't ask for a better group of friendly, helpful, and understanding people. They definitely went above and beyond to take care of us. Thanks Guys!!!

Gary E. on

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We rented an indoor climate controlled space for almost two years. Our belongings were safe and we never had issues with bugs, rodents or humidity. Will definitely use this location again if needed.

JONATHAN K. on

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well-run facility. I maintained three storage units for many years and never had a problem.

LINDA H. on

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Our small space was supposed to climate controlled, however, it was very hot when the sun was coming in the windows in front of our space. Not sure I'd consider it well climate controlled.

matthew b. on

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The staff was extremely helpful and made everything very simple. Thank you to the entire staff.

Connie w. on

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Very good experience. Will use this facility when needed in the future.

tyeesha w. on

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Thank you

Don W. on

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I reserved a 10x10 unit. Upon arrival, I was assigned two 5x10 units. The system was down causing significant delays. My moving anxiety was elevated. Aubrey gave good service.

sean m. on

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had difficulty closing the account to do travel for my work. told me that I had to be in person to close the account. Account closing could have been accomplished without being in person.

Tawny S. on

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Very kind and helpful employees

Aisha H. on

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I will use them again!

beverly n. on

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The facility has been very good to me. Won’t go anywhere else.

joyce c. on

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Wonderful experience.

Leslie R. on

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My belongings were safe and in perfect condition when I moved out of the storage unit. It was easy to access and the site was well taken care of.

Margaret & Mark s. on

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The service was great.

karen g. on

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Curteous and friendly staff

Justin M. on

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Nice and helpful staff.

Sharla S. on

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Uhaul was very gracious to us during a difficult time in our life - their kindness was much appreciated! Thank you - thank you - thank you!

tonya y. on

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Eva was super friendly and helpful! She went above and beyond to make sure we had everything we needed.

greg c. on

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Very impressive free storage for flood victims for 30 days.

Ryan D. on

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Ashley was great and answered all my questions and concerns. I will definitely be coming back to this location for any moving or self storage needs!

Patricia S. on

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Professional, friendly, compassionate and helpful staff.

Chris M. on

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I have used uhaul in the past and every time I’m treat it like I’m one of there best customer. I will used them again in my future.

Tywan S. on

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Very kind staff

Patricia H. on

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Very Friendly and helpful staff. Safe and clean facilities

ANTHONY C. on

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David has taken care of this account from day one , He and his staff are wonderful to work with

Tamra B. on

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Delivery and pick up were very efficient and professional. The staff explained the process well, gave pointers and even encouraged us in a rough situation.

Cree A. on

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Always use this location for all of my local storage and moving services thanks for the continued great experience and prices

tammy B. on

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Very helpful

john o. on

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ok

BRAD O. on

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Nice

lara t. on

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Great customer service

Norm M. on

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Climate control is wonderful, not a single bug or mouse anywhere at the facility anytime in the year I was there. Would use again when I need it again.

vanessa m. on

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Staff was great, friendly and very helpful.

ronald c. on

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1

WILL G. on

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The monthly cost increaed at a rate of several times inflation. This was the exact opposite of making me feel like a valued customer for the 8 years I had the storage.

RICK O. on

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Just want to say Candace was very helpful all the times I have used your services. I have used uhaul from this location 4x or more and she given excellent customer service. She is great

Loretta M. on

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Great staff

Melissa P. on

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I never went to the facility where my pods were stored. Jodi was a great help and took care of me and my things.

JEFFREY M. on

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Good storage experience.

James P. on

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Thank you.

Madilyn D. on

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None

Norm M. on

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Staff answers questions, and solves issues without needing the manager...

Tenaye B. on

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I truly appreciate you kindness, understanding, and help! Thank you!

TRACY O. on

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Always our go to for great service with quick easy access and excellent staff!

Brian T. on

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everything was great

LORENZER H. on

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Used them for 10 years. Never had a problem.

Shawnta H. on

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I normally rent here all the time, but this time was a mess. I 1st reserved a 26' truck but called to change it to a 17' truck. I get there the day to move and received a 15' truck and every was sold

SHAUN R. on

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Always have a good experience here.

Trey R. on

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Staff was extremely helpful and accommodating. Would rent here again over the 11th and memorial location.

JAMES H. on

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Great customer service. Your staff needs to be the trainers for company they are the best

ACOSTA S. on

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From the GM David to the staff...they were always professional and willing to accommodate. Thank you!!!

eric o. on

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Kandace went out of her way to help me during my transition to the area. Her customer service mindset and willingness to help is second to none! I would recommend this location to anyone.

Samuel H. on

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Staff very helpful and customer services was well above average.

TODD R. on

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Conveniently located off of highway 169. Very professional and very secure.

DAEVA B. on

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a lot of the staff was friendly, but one man in particular was not. When I tried to retrieve something that he could not find, he rolled his eyes at my persistence. The next employee found it.

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