Customer Reviews for U-Haul Moving & Storage at 51st & Hwy 169

8007 reviews

5140 S 103rd E Ave   Tulsa, OK 74146
(Hwy 169 & 51st St)

(918) 663-2845

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(918) 663-2845

5140 S 103rd E Ave
Tulsa, OK 74146
(Hwy 169 & 51st St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BILLY A. 
Rating:
5.0

Customer did not leave a comment.

LISA M.  |  Overall Experience 
Rating:
5.0

The owner himself was at the desk and could not have been more helpful. I almost don’t want to say good things in case we need an extra unit and they become full.

Todd J.  |  First Impressions 
Rating:
5.0

Busy place but we'll run and all was ready on time.

DAN M. 
Rating:
4.0

Customer did not leave a comment.

JERRAD B. 
Rating:
5.0

Excellent

Marjiorie T. 
Rating:
5.0

Customer did not leave a comment.

AVERY T. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Annette M. 
Rating:
5.0

The work crew was great. Went beyond the call of duty to fix a problem I had.

Garry N. 
Rating:
5.0

Everything went smooth and easy

Jesse H. 
Rating:
5.0

Lower the price charged on per mile when truck returned to same location

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

very helpful and accommodating for my last minute needs. thank you

Marla W.  |  Overall Experience 
Rating:
5.0

Nothing, you're greatl

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Marla W. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
4.0

Customer did not leave a comment.

DAISHA M. 
Rating:
5.0

Customer did not leave a comment.

Marvin Y. 
Rating:
3.0

Staff was unprofessional and bothered

PHILIP R. 
Rating:
5.0

Great service. Great people. Best experience

Nancy M. 
Rating:
4.0

Customer did not leave a comment.

Jodee H. 
Rating:
5.0

Customer did not leave a comment.

Tracy M. 
Rating:
3.0

Customer did not leave a comment.

Asia T.  |  First Impressions 
Rating:
3.0

I didn't even drive five miles in the vehicle. The gas gauge was a quarter tank and barely moved. Charging $8.50 plus a $30 fuel fee is absurd!! That's almost $90 to use a vehicle for 5 hours and not even go 5 miles.

Jason T. 
Rating:
4.0

Truck worked fine with no problems.

ROBERT I. 
Rating:
5.0

Nothing at this time, I have been using Uhaul for over 20 years and have nothing but the best service and customer service. Thank you

Hattie W. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

LENA A. 
Rating:
5.0

Very friendly

LENA A. 
Rating:
4.0

Customer did not leave a comment.

Clarence M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Pablo V. 
Rating:
5.0

We had rented for a one way use and the drop off location was further away from where we have dropped off before.They Said they would leave it open so we could use the one if our choosing but we opened returning trailer app it said that we were supposed to return to where we rented at.Had to call 800 number to get straightened out.

John R. 
Rating:
4.0

A working App & WiFi would be nice.

RANDALL G. 
Rating:
5.0

Customer did not leave a comment.

Charlie J. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO D. 
Rating:
5.0

Customer did not leave a comment.

TERRY I. 
Rating:
5.0

Super nice and helpful

DAVID THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

nancy M. 
Rating:
5.0

They were very helpful, they were very much a people person

Brian J. 
Rating:
5.0

Nothing

Nancy T. 
Rating:
4.0

Not enough help to handle customers at desk. One person and multiple people waiting. I saw people coming and leaving because they could not wait. David who installed my hitch is awesome and went above and beyond to take care of me.

Terry J. 
Rating:
5.0

Go over after hours check in better

LAWANA R. 
Rating:
5.0

went very well , Chris in the yard was great for us to get our stuff quick and clean !

Joe R. 
Rating:
5.0

Customer did not leave a comment.

ROGER N. 
Rating:
1.0

Did a online self serve pickup, got there they had given my truck to someone else. Ok cool, the machines/computers wouldn't process until the 3rd attempt at restarting.. everything was fine, I returned the truck at 4:15, was told they'd email me a receipt. Next day still no receipt, so i called the location spoke w/ Shelby @2:30p she says they have 24hrs to get the truck turned in bc the day rate to rent the truck is 19.95 but on my receipt says return by 8pm (same day rented) or you'll be charged a late fee of $20 which is it? Bc if thts the case I'd definitely like to get my money worth next time

BRIANNE B. 
Rating:
5.0

The only thing I seen as an issue is we reserved a 26ft truck and was automatically given at 20ft because there were no 26ft ones available. The truck was not big enough resulting in our family having to make a second trip from Oklahoma to Missouri to finish moving our belongings. Everything else was great.

DEMARCUS D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer service A++++++

Scott T. 
Rating:
4.0

They claimed the gas was a touch under the level I took it in and if it was it was not even a hair if that and they took $21 from me for that $3 in gas would've raised it. Piss poor.

arnold C. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
1.0

When I arrived to pick up my rental I was asked for an alternative phone number, I gave my fathers phone number and was forced to pay a previous bill in his name or told I wouldn't be able to get the rental. It was urgent and I knew I wouldn't be able to get another rental short notice and had no choice but to pay. I am not legally responsible for my father's debt. It was something I was unaware of and completely unrelated to me needing a rental to be out of my house that day or be forced to pay additional fees to my landlord. I feel taken advantage of and if that is the way uhaul handles their paying customers I will plan to use a different company going forward.

Kristian M. 
Rating:
1.0

I was charged nearly 200 dollars and got a pie piece of shit truck to drive.

JESSICA G. 
Rating:
4.0

Seats that move back at an angle so you're not hunched over a wheel for 6+ hours

Jared S. 
Rating:
3.0

I wanted to return 4 moving boxes, 1 bubble wrap not used. I was not told to maintain the paper receipt when I picked up the packing materials from Houston location. I tried to pull the order which was part of one transaction -truck reservation, labor, and supplies. As more customers showed up, the staff member decided to accept the goods for return. The experience was stressful.

AYSE O. 
Rating:
5.0

Customer did not leave a comment.

MAX W.  |  Overall Experience 
Rating:
5.0

I was a little disappointed they had run out of dollies, but otherwise, it was wonderful and the lady at the front desk was extremely helpful and kind

Cheyenne G. 
Rating:
5.0

Much more fluid and improved operation than it was 10 years ago.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

ARCHIE S. 
Rating:
3.0

Reservation was incorrect and I did not receive a confirmation email so I did not know it was wrong until I arrived. Manager is abrasive and argumentative. Second time this month my reservation was wrong on rental.

Christopher R. 
Rating:
3.0

The truck was old with 157,000 miles on it but drove okay. Definite wear and tear on the inside and an un-repaired dent on the hood and flaking paint. I thought I was picking up at one location and was then sent to another location. Thank goodness it wasn't too far away (probably cost me another $10 in mileage though).

KIM S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

FLORES C. 
Rating:
5.0

Well pleased

Ozzie E. 
Rating:
4.0

lady at counter was excellent helper not so much need more like her especially when counter is busy

JANIS C. 
Rating:
3.0

Smoking was done in the truck prior to our rental

EVE S. 
Rating:
5.0

Associate was very helpful. Check in and out was quick and easy. Will definitely use this location again.

LATEESE R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

Kamika B. 
Rating:
5.0

Customer did not leave a comment.

Vadean F. 
Rating:
5.0

Great service!

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER M. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Kim-Yen L. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Roanh she was awesome. The owner can have more of a friendly Attitude. She was so rude with the costomer she didn't hand the keys she threw them.

KAYLEE S. 
Rating:
5.0

Very friendly staff! Truck was clean and exactly what we needed! We will definitely recommend this location!

JASON H. 
Rating:
3.0

Online instructions are hardly in line with reality.

Corey M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

I have and will continue to use this location for all my moving needs. It's professionally run, and all the employees have always been polite and courteous with me.

Brian P. 
Rating:
1.0

I was told if i returned the truck at a quarters of a tank- I wouldn't be charged. I was charged $71. I will never use uhaul again. The truck was dirty. And i was charged for two days, I had the truck for 14 hours.

JAMIE B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
4.0

This location was excellent and extremely helpful but unfortunately the actual rental reservation was completely messed up. Trying to pick up our vehicle was a nightmare. My reservation said it was supposed to be at this location but then when the reservation was actually pulled up it had it elsewhere. If it hadn't been for an extremely helpful associate at this location we would not have ended up with a rental.

Candy C. 
Rating:
5.0

Right there to help.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Phillip E. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Janice in scheduling should be your most valuable employee. She took the time to help us in a difficult situation and what was certainly a busy weekend for your company. Well done Janice! If you worked for me you would get a raise and be a customer service model for the entire company.

Edward C. 
Rating:
4.0

Make sure you contact them first. I went to the reserved location the day before my rental to make sure everything was ok and to pick up supplies, that location didn't have reservation but he called and found out it was not his facility instead it was reserved at the 51st location.

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

Michael Anthony S. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY L. 
Rating:
5.0

Customer did not leave a comment.

Chase M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Keep the truck near instead of 2 blocks away! There was no one to bring the truck near the main store entrance even after requesting to do so! Had to walk back and forth to look for the truck and then back again to get the keys after checking in from the phone!

Deep G. 
Rating:
5.0

I went to the U-Haul location at 3500 S Sheridan where they were supposed to have a Truck waiting for me to rent. When I arrived there they knew nothing about my reservation and they seemed very uninterested in helping me. So I drove over to the 51st and 169 location and they were very helpful, very professional and had me fixed up with a truck in just a few minutes.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Deborah K. 
Rating:
5.0

Customer did not leave a comment.

Iman W.  |  First Impressions 
Rating:
5.0

Uhaul's computer system was running slowly, but the attendant handled the situation very well.

Casey N. 
Rating:
5.0

Customer did not leave a comment.

Zachery R. 
Rating:
5.0

This was the second time this month that I had to rent a U-Haul, very professional service from check in to check out, way to go, keep up the great work.

Carolyn C. 
Rating:
4.0

Customer did not leave a comment.

MARQUITA M. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA C. 
Rating:
5.0

Customer service was awesome. The guys were helpfu, polite, and got the job done like clockwork. Awwesi

Jonathan F. 
Rating:
5.0

Customer did not leave a comment.

June S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josh g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE P.  |  First Impressions 
Rating:
5.0

Have always been very nice and helpful, very friendly.

MARVA W.  |  First Impressions 
Rating:
1.0

As far as the staff, they were super friendly and helpful. Other than that, I was highly disappointed with the facility. First, I had the climate controlled units (a total of 5). I've been in a few times and noticed the temperature in there to be very hot for being climate controlled. My dad and I started to move my stuff out on Friday, June 18, and it was around 90 in the area where my units were located. It was nicer to work outside with the breeze than work inside. I've had UHaul storage places in Texas that the climate controlled units were kept around 75-78, so it was nice to move in and out. So the biggest complaint is the climate controlled units are not worth the money here. If I need more, I'll go elsewhere. Secondly, at one point, the automatic opening doors stopped working at one point, so myself, my dad, and 2 ladies got locked in. I tried calling the office, but got voicemail. We almost went out the fire exit because we were all getting really hot and couldn't get in touch with anyone to let us out. Eventually my dad was able to get it opened. If I was looking for an outdoor unit, I might come back here, but I won't ever be back for climate controlled. It was a waste of money and time. I wouldn't recommend using this location. I would rather have my storage experience be more about what I pay for (my storage units) than friendly staff.

Stephen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CONNIE H.  |  Overall Experience 
Rating:
5.0

Thanks for all the help and friendly service.

DONALD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTA Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly R.  |  Online Move In 
Rating:
4.0

Appreciated getting 1 month free after renting a moving truck from UHaul. But if my unit had been located inside rather than outside, it would have been extremely inconvenient to not be able to get into my unit after 10pm. Also didn’t appreciate trucks being parked in front of my unit when I needed access after 7pm.

MICHELE K.  |  Overall Experience 
Rating:
5.0

Great people & service. Much Thanks 👍

Paul S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alan P.  |  First Impressions 
Rating:
5.0

Great

HUENENE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry-Pope S.  |  Overall Experience 
Rating:
2.0

The broken water pipe and the way it was handled was a main reason to move out. I realize U-Haul did not deliberately cause the problem but trashing my goods with no consideration for the loss was not good. At least I was given a replacement lock for the one cut off when I couldn't make a 700 mile trip in the time allocated to clean/empty my bin. Up until this loss the rating would have been 4 or 5.stars.

Robert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandera A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS D.  |  First Impressions 
Rating:
5.0

You have a great staff at this location.

Jerry K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  Overall Experience 
Rating:
5.0

Thank you for the good service and support with our storage!

mary r.  |  Overall Experience 
Rating:
2.0

Uninterested staff every time I went into the office, unfriendly and quite friendly appeared to hate their job. Always busy and never enough staff- waiting often with too many people not distancing nor wearing masks- staff wearing theirs in their chin or not at all. Could not answer questions would say “ let me get my mgr” then he was always unavailable. Very frustrating.

Erin H.  |  Overall Experience 
Rating:
5.0

I had a billing issue and everyone from the call center to the store where very helpful and professional. There where about to resolve my problem in a timely manner.

Angela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARION P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHES F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william w.  |  Overall Experience 
Rating:
4.0

It's a nice facility but I think the storage units are just a little over-priced.

DARRELL N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Douglas B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
5.0

Was very friendly and helpful. Even clean a truck for us. I would give it 10 stars if I could.

william w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Steve at the 51st and Hwy 169 store in Tulsa, OK was very friendly, courteous, and efficient.

CHES F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mike H.  |  Overall Experience 
Rating:
5.0

Outstanding young lady in the office answered all my questions. Explained the process & walked me to the storage unit. Very pleased with the unit, personnel and unit. Thank you for everything!

sherry p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

karen g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tom t.  |  First Impressions 
Rating:
3.0

Everything has been great until we received this notice - we HAD NOT MOVED OUT. I cannot tell you how disconcerting it was to receive this notice. We were not sure if our belongings had been stolen or what was going on. It took three phone calls before they could even find our name in the system. Then one guy called us back and said it was a mistake and our stuff was still there. Of course we drove in from out of town ourselves to verify - thankfully the locks were in place and everything still there. I realize mistakes happen but these types cause a lot of stress. I’m glad it was fixed but hope it never happens again.

WADE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa m.  |  Overall Experience 
Rating:
5.0

Shelby was a delight to work with. You should be proud to have her as an employee of your company.

Jimmy B.  |  Overall Experience 
Rating:
3.0

The unit I had was right by the rental return lane and it was always blocked by a truck or trailer. Every time I needed in my unit I had to have them move a piece of equipment out of my way.

Melissa A.  |  Overall Experience 
Rating:
5.0

Great experience!

Mental Health A.  |  First Impressions 
Rating:
5.0

Ability to read customers, knowledge of product, attentiveness and communicated clearly.

LISA M.  |  First Impressions 
Rating:
5.0

Staff that rented to us was exceptionally helpful!

JAN E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANIEL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jimmy B.  |  First Impressions 
Rating:
5.0

Very helpful staff Thank you

leah b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ron C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

R W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robyn C.  |  First Impressions 
Rating:
5.0

The only thing I could see that might make the experience 6-star is on the indoor storage entrance. It would help greatly that the ramp to the inside was stretched out further. Making getting inside the storage facility easier when you have heavier things to store.

Matthew H.  |  First Impressions 
Rating:
5.0

This is our second time to rent in the climate controlled storage unit because our first experience was great and we were so happy with the staff and cleanliness of this location.

Gary E.  |  First Impressions 
Rating:
5.0

I am extremely satisfied people here very friendly they went above and beyond to help me. I can't say enough thank you

Drew M.  |  First Impressions 
Rating:
5.0

Very clean location, very friendly and helpful employees.

Derek H.  |  First Impressions 
Rating:
5.0

Couldn't ask for a better group of friendly, helpful, and understanding people. They definitely went above and beyond to take care of us. Thanks Guys!!!

Mitzie M.  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and made everything very simple. Thank you to the entire staff.

matthew b.  |  First Impressions 
Rating:
5.0

Thank you

tyeesha w.  |  First Impressions 
No reviews have been submitted for this location.

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