Customer Reviews for U-Haul Moving & Storage at 51st & Hwy 169

8,437 reviews

5140 S 103rd E Ave   Tulsa, OK 74146
(Hwy 169 & 51st St)

(918) 663-2845

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(918) 663-2845

5140 S 103rd E Ave
Tulsa, OK 74146
(Hwy 169 & 51st St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

CHRISITIAN C. 
Rating:
5.0

Customer did not leave a comment.

Antonio B. 
Rating:
5.0

Customer did not leave a comment.

Loretta W. 
Rating:
5.0

At first, I was upset U-Haul switched my pickup location without telling me. But then the owner helped smooth everything out and really helped me out. Quick and easy

Jay G. 
Rating:
5.0

Nothing, I've been renting for years from this location and always get courteous and helpful employees. The check in and out procedure is always smooth!

george L. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

sad I think the worker that worked out side when, we checked our truck in was on drugs. he refused to help my husband unhook the trailer. he said we had to pay him 20 dollars in cash. and they where very dishonest concerning gas that was in the truck and the state the truck was turned in. we clean and swept out the truck with a broom

DARCIA A. 
Rating:
4.0

The truck was out of alignment and pulled right. Once loaded with crosswind, this issue was exacerbated and made for a bad travel experience.

David J. 
Rating:
5.0

I have no complaints. The staff was very warm and courteous. They conducted themselves in a very professional and business like manner.

brenda W. 
Rating:
1.0

1. the service man i believe was on drug. told my husband he had to give him 20 cash before he could unconnect the car from the trailer.my husband told him no he was not paying him anything and that was his job. then we get a bill saying we did not clean the truck out and that was not true. we even used a broom to make sure we got out everything. and then he was not truthful about the amount of gas w brought back in the truck. i told me husband, we should have gave the man the 20 dollars in cash. at least we would have saved about 22 dollars. #liveandlearn

DARCIA A. 
Rating:
5.0

The employee that checked the truck in couldnt believe that I was rented a truck in such a condition.So I belive one of the managerstook that truck offline for a windshield replacement,which was a great thing.

Charles W. 
Rating:
5.0

Roah helped me with my reservation and pick up. She was professional and knowledgable. She made my move easy.

Sherry J. 
Rating:
5.0

Customer did not leave a comment.

WENDY S. 
Rating:
5.0

Customer did not leave a comment.

GHASAN A. 
Rating:
5.0

I think it was a great experience

Luis B. 
Rating:
4.0

Customer did not leave a comment.

Bob C. 
Rating:
5.0

Customer did not leave a comment.

matthew K. 
Rating:
5.0

Although the online reservation process was cumbersome and frustrating, my experience at the location more than made up for it. As we were waiting (we arrived early), my wife and I were talking about how we could have done things different, and Julie spoke up and offered helpful suggestions. She was great! The checkout process was great too. When we brought the truck back, we were greeted with a smile and friendly greeting. Nice people!

Jason K. 
Rating:
4.0

Customer did not leave a comment.

Pauline D. 
Rating:
3.0

It was the normal U-Haul experience. The person helping me wasn't rude but didn't go out of his way to provide great service. Typical U-haul.

CLYDE P. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

When we picked up truck the system was down but the employee did a great job getting the line worked thru quickly .

John R. 
Rating:
1.0

I was over charged. Plus your web site was down to self check in. I am filing with my bank as well.

VALERIE C. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

RANDALL S. 
Rating:
3.0

They were extremely busy. I didn't get to discuss the low fuel. It appeared to be 1/4 of a tank for me, but they changed me $30 fueling fee and $14.70 for gas. I just put $40 in the tank and wished I would have waited to fully get the truck checked in. I wouldn't suggest dropping off. Unless your ok with extra charges.

LANORA A. 
Rating:
3.0

I was frustrated with the experience and the staff working, that said, things worked out. Made a reservation online based on needs, availability and location. The morning of the rental, my location changed, twice. I showed up to the original location and was told to pay the higher price for a bigger truck, though my reservation was accepted based on truck availability. There just happened to be a truck of the size we needed, returned and seemed put out they had to flip it on a faster timeline than they wanted to do. With every UHaul experience, there's always something and no one seems to be in a pleasant mood.

Andrew F. 
Rating:
5.0

A++

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
2.0

Make certain the staff does not have family interfering with the check in process

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Larissa M. 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
Rating:
4.0

Nothing , everything was Good !

William D. 
Rating:
3.0

Front desk clerk needs some serious remediation in her customer service skills because she definitely left me less than impressed they way she went about handling my reservation.

Alfred B. 
Rating:
5.0

Good helpful people work there. Very efficient getting in and out.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Diana D. 
Rating:
5.0

Customer did not leave a comment.

Diana D. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

RICK A. 
Rating:
3.0

The front desk lady doesn't seem to enjoy her work. Please look at your customer and have a smile will goes a long way.

Vu K. 
Rating:
5.0

No issues .

BRENT S. 
Rating:
5.0

Customer did not leave a comment.

Diana W. 
Rating:
4.0

Customer did not leave a comment.

Maryssa C. 
Rating:
1.0

Worst customer service at this location will never rent again from this location and will not recommend to any friends or family. We rude agent.

Shif S. 
Rating:
4.0

None

Jennifer D. 
Rating:
5.0

The trailer had 2 new tires on left side and two tires at the wear bars on the passenger side

Aaron W. 
Rating:
3.0

Vehicle was clean. However the steering wheel was crooked, if I straighten the steering wheel vehicle would pull right, hard. Staff was friendly, and the drop off crew was great.

Jorge J. 
Rating:
5.0

Customer did not leave a comment.

Josh P. 
Rating:
5.0

The drop off at this location was very quick and simple. Staff were extremely courteous.

Erica P. 
Rating:
4.0

Make sure equipment such as dolly present if ordered and someone there to verify what is in truck when taken I ordered a dolly but wasn't in truck when I got to my destination and upon arrival they wanted to charge me for it when it was never present

Rhonda A. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Nice service friendly customer service very pleasant Thank you. I will be rentie again from you guys.

Cynthia F. 
Rating:
4.0

Have rented at this location 5+ times. I was given a truck with less than 1/4 tank of gas. Within 5 miles I was getting low fuel indicator. I would prefer to pick up and return vehicles with full fuel. I put in more fuel than I started with. Perhaps that is their strategy, in light of high fuel prices. I did not like it.

Herbert E. 
Rating:
5.0

Customer did not leave a comment.

Trisha S. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Great customer service! Simple process on check out and check in! I definitely recommend and will use again!

landon D. 
Rating:
5.0

Customer did not leave a comment.

Dana H. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

Lyssa F. 
Rating:
5.0

This was my first UHAUL experience. I am very pleased. The minute I walked into the door, to the last minute I dropped the truck off was great. Front counter staff was nice and very helpful (I didn't do too well working the website), and the gentleman who finalized everything when I dropped the truck off and greeted me at drop off was awesome. Moving is the of the dumbest thing a person can do, but using UHAUL was the best decision I made. Thanks all!

Austin R. 
Rating:
4.0

Pickup smelled of cigarette smoke which I am allergic to.

Judy C. 
Rating:
5.0

I think Uhaul is a fine organization! I used your service extensively in my move from CT to OK! And when springtime comes, your open trailers and therecrstes are fair!!! Keep up the good work! Uhaul!!! Jim Sehl 918 550 1898

James S. 
Rating:
4.0

I had an issue where the appliance dolly I had reserved two days prior was not available. This caused my move to be much more difficult. The truck worked fine but had a cracked windshield and some previous damage to the drivers side windshield pillar. Everyone that I came into contact with was very professional and polite. The staff at the UHaul location is why this stayed a 4 star review. Otherwise I would have rated it lower. The were very good help.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

devon P. 
Rating:
5.0

Customer did not leave a comment.

devon P. 
Rating:
5.0

Extremely helpful and knowledgeable. Friendly too

terry E. 
Rating:
5.0

More details about trailers. Like sounds, what to watch out for, and how to take off and on properly.

LARISHA M. 
Rating:
4.0

Customer did not leave a comment.

pamela C. 
Rating:
5.0

We HAD to drive to tjis location because we didnt reserve a 15ft truck. Had to hv it back by 7p. Told just put keys in drop box. ( a finger pointing out there somewhere?) At night. Didnt, couldnt find drop box. Did find 2 nice uhaul wrkrs. Personel wwere all great at the 2 stores. 1) on Sheridan to the 2) on 103rd. Great!

REGINA M. 
Rating:
5.0

Excellent service and knowledgeable employees!

Doug D. 
Rating:
5.0

Customer did not leave a comment.

Pete W. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
3.0

GM was not very friendly. I said hello and tried to make conversation but he seemed unfriendly. I guess you don't have to be a very friendly person to move up the ranks. He could of been having a bad day too so take my experience with a grain of salt. This may not be an everyday type of thing. I have bad mornings too but If I could change one thing I would say being more friendly with customers is key.

Ruben C. 
Rating:
5.0

Customer did not leave a comment.

thomas H. 
Rating:
5.0

Customer did not leave a comment.

Galisa S. 
Rating:
5.0

Customer did not leave a comment.

Galisa S. 
Rating:
5.0

Customer did not leave a comment.

Nakia M.  |  Overall Experience 
Rating:
5.0

Staff is always very helpful!

NEIL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Tonya C. 
Rating:
5.0

Customer did not leave a comment.

Roger E. 
Rating:
5.0

The original U-Haul location I was assigned (831 N Main Broken Arrow) refused to to let me drop off the trailer. They told me to take it to a second location 901 W New Orleans St Broken Bow, OK which also refused to let me drop off. I'm thankful that 51st location accepted it. It's not my job to balance the U-Haul inventory at $4.00 dollars a gallon

Joseph D. 
Rating:
1.0

I used the truck for 21 miles only. I paid $197.00. Drop off was at a location 5 miles away from where I picked up. Very upset.

Mckenzie M. 
Rating:
4.0

Customer did not leave a comment.

Connie H. 
Rating:
5.0

Great return experiene.

Vernon A. 
Rating:
5.0

Everything was good. I can't think of anything to improve on.

Arthur H. 
Rating:
5.0

I think the truck was pretty old.

Taras T. 
Rating:
5.0

Very customer friendly and helpful. Will rent there again as the need arises.

james B. 
Rating:
3.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

mourad O. 
Rating:
5.0

The entire experience was fantastic as

David B. 
Rating:
3.0

I didn't get any info about the facility not did I get the correct storage building. I was charged more than I had on my reservation.

Rachel R.  |  First Impressions 
Rating:
3.0

Audrey was extremely rude and unpleasant. She rushed through everything and acted as each client was bothering her.

Andria A. 
Rating:
5.0

All staff was helpful and efficient!

Elizabeth M. 
Rating:
5.0

Nothing

lennox S. 
Rating:
5.0

Thanks for saying a little late to process my rental on a Sunday evening!!

James Y. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

John T.  |  Overall Experience 
Rating:
5.0

The guys where really nice I really appreciate uhaul for being friendly

Takisha C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelle W.  |  Online Move In 
Rating:
5.0

The staff was amazing!!

Margaret W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  Overall Experience 
Rating:
5.0

5 stars across the board! Only thing to make the experience better would be for uhaul personnel to perform the physical labor of placing my items in storage.

Samuel D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Barbara P.  |  Overall Experience 
Rating:
2.0

Everything was stolen out of my storage unit. Does your employees round daily on the premises because I was notified 2 days AFTER (1/13/22). And considering all of the facts, this burglary looks like an inside job. Either a present employee or a past one.

REAGAN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIM E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  Overall Experience 
Rating:
5.0

Love their respect and courtesy of the customers as employees.

Aletha W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

agnela s.  |  Overall Experience 
Rating:
5.0

David helped us a lot after our unit got broke into he had no problem at all helping us with the bill and giving us a great discount on a truck to move our stuff out and into our new home!!

Jake W.  |  First Impressions 
Rating:
3.0

U-Hauls late fee schedule violates the norms of decency. In my case I was out of town on a business trip. You charged me $30 late fee on a $129 invoice that was 20 days late. This figures out to about 445 per cent per annum. Usery rates by any definition. I called the manager to discuss this but he did not return my call. With our two companies in Arizona and California we have done tens of thousands of dollars per year with U-Haul. I have instructed our managers not to business with U-Haul at any of our locations in the future. J. Logan

Jim L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cyndii S.  |  First Impressions 
Rating:
5.0

Muchas gracias por el exelente servicio

SERGIO D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan F.  |  Overall Experience 
Rating:
5.0

I do not recall the name of the team member who helped me get checked in, but he was very. Imformative about answering any questions I had. Also went above and beyond explaining procedure of accessing the building via. Max security card.

Jonathon T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

agnela s.  |  First Impressions 
Rating:
5.0

The staff was excellent to work with I have multiple u- boxes in storage here so I’ve dealt with staff on several occasions and they are always great.

Lawrence R.  |  Overall Experience 
Rating:
5.0

My experience has always been amazing.

Nona S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harvey H.  |  Overall Experience 
Rating:
5.0

Great service!

Jo H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Haleigh L.  |  Overall Experience 
Rating:
1.0

Lock was left on the storage could not get in touch with anyone in enough time to get all moved in!

robyn w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dallas D.  |  Overall Experience 
Rating:
5.0

Awesome place and great service

JUAN s.  |  Overall Experience 
Rating:
2.0

There was a flood outside our unit. We were told when we set up storage by the older lady that works there that there is NO insurance on storage units and we were not able to put insurance on our unit. All my pictures of my kids were ruined and U-Haul told us if we had insurance that they would have covered our damages. That lady is sooo rude Everytime I come in and lied to me and my family. I refuse to come into the store anymore. You can't get pictures back, thanks. Also the lady said we had 24/7 storage access, so we had a fully loaded uhaul truck to load into the storage we rented and got there and it said storage hours on Sunday close early, so we couldnt even access our storage to unload, had to have the truck an extra day, had to sleep inside truck so none would steal it or our belongings because of your worker LIEING! I almost lost my job. You all should be ASHAMED of yourselves and your POOR customer service. Try treating customers like you would want someone treating your own family!

randall c.  |  Overall Experience 
Rating:
4.0

Everything went well but the door to the air conditioned storage area did not work for some time (stayed open). I would use U-Haul storage again!

Ernesto V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Niral B.  |  Overall Experience 
Rating:
4.0

David and staff are great! They were always so helpful and went out of their way to help our move easier.

jennifer w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA M.  |  Overall Experience 
Rating:
5.0

The owner himself was at the desk and could not have been more helpful. I almost don’t want to say good things in case we need an extra unit and they become full.

Todd J.  |  First Impressions 
Rating:
5.0

very helpful and accommodating for my last minute needs. thank you

Marla W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Asia T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clarence M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAX W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iman W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

June S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josh g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE P.  |  First Impressions 
Rating:
5.0

Have always been very nice and helpful, very friendly.

MARVA W.  |  First Impressions 
Rating:
1.0

As far as the staff, they were super friendly and helpful. Other than that, I was highly disappointed with the facility. First, I had the climate controlled units (a total of 5). I've been in a few times and noticed the temperature in there to be very hot for being climate controlled. My dad and I started to move my stuff out on Friday, June 18, and it was around 90 in the area where my units were located. It was nicer to work outside with the breeze than work inside. I've had UHaul storage places in Texas that the climate controlled units were kept around 75-78, so it was nice to move in and out. So the biggest complaint is the climate controlled units are not worth the money here. If I need more, I'll go elsewhere. Secondly, at one point, the automatic opening doors stopped working at one point, so myself, my dad, and 2 ladies got locked in. I tried calling the office, but got voicemail. We almost went out the fire exit because we were all getting really hot and couldn't get in touch with anyone to let us out. Eventually my dad was able to get it opened. If I was looking for an outdoor unit, I might come back here, but I won't ever be back for climate controlled. It was a waste of money and time. I wouldn't recommend using this location. I would rather have my storage experience be more about what I pay for (my storage units) than friendly staff.

Stephen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CONNIE H.  |  Overall Experience 
Rating:
5.0

Thanks for all the help and friendly service.

DONALD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTA Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly R.  |  Online Move In 
Rating:
4.0

Appreciated getting 1 month free after renting a moving truck from UHaul. But if my unit had been located inside rather than outside, it would have been extremely inconvenient to not be able to get into my unit after 10pm. Also didn’t appreciate trucks being parked in front of my unit when I needed access after 7pm.

MICHELE K.  |  Overall Experience 
Rating:
5.0

Great people & service. Much Thanks 👍

Paul S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alan P.  |  First Impressions 
Rating:
5.0

Great

HUENENE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry-Pope S.  |  Overall Experience 
Rating:
2.0

The broken water pipe and the way it was handled was a main reason to move out. I realize U-Haul did not deliberately cause the problem but trashing my goods with no consideration for the loss was not good. At least I was given a replacement lock for the one cut off when I couldn't make a 700 mile trip in the time allocated to clean/empty my bin. Up until this loss the rating would have been 4 or 5.stars.

Robert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandera A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS D.  |  First Impressions 
Rating:
5.0

You have a great staff at this location.

JL K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  Overall Experience 
Rating:
5.0

Thank you for the good service and support with our storage!

mary r.  |  Overall Experience 
Rating:
2.0

Uninterested staff every time I went into the office, unfriendly and quite friendly appeared to hate their job. Always busy and never enough staff- waiting often with too many people not distancing nor wearing masks- staff wearing theirs in their chin or not at all. Could not answer questions would say “ let me get my mgr” then he was always unavailable. Very frustrating.

Erin H.  |  Overall Experience 
Rating:
5.0

I had a billing issue and everyone from the call center to the store where very helpful and professional. There where about to resolve my problem in a timely manner.

Angela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARION P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHES F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william w.  |  Overall Experience 
Rating:
4.0

It's a nice facility but I think the storage units are just a little over-priced.

DARRELL N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Douglas B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
5.0

Was very friendly and helpful. Even clean a truck for us. I would give it 10 stars if I could.

william w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Steve at the 51st and Hwy 169 store in Tulsa, OK was very friendly, courteous, and efficient.

CHES F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mike H.  |  Overall Experience 
Rating:
5.0

Outstanding young lady in the office answered all my questions. Explained the process & walked me to the storage unit. Very pleased with the unit, personnel and unit. Thank you for everything!

sherry p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

karen g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tom t.  |  First Impressions 
Rating:
3.0

Everything has been great until we received this notice - we HAD NOT MOVED OUT. I cannot tell you how disconcerting it was to receive this notice. We were not sure if our belongings had been stolen or what was going on. It took three phone calls before they could even find our name in the system. Then one guy called us back and said it was a mistake and our stuff was still there. Of course we drove in from out of town ourselves to verify - thankfully the locks were in place and everything still there. I realize mistakes happen but these types cause a lot of stress. I’m glad it was fixed but hope it never happens again.

WADE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa m.  |  Overall Experience 
Rating:
5.0

Shelby was a delight to work with. You should be proud to have her as an employee of your company.

Jimmy B.  |  Overall Experience 
Rating:
3.0

The unit I had was right by the rental return lane and it was always blocked by a truck or trailer. Every time I needed in my unit I had to have them move a piece of equipment out of my way.

Melissa A.  |  Overall Experience 
Rating:
5.0

Great experience!

Mental Health A.  |  First Impressions 
Rating:
5.0

Ability to read customers, knowledge of product, attentiveness and communicated clearly.

LISA M.  |  First Impressions 
Rating:
5.0

Staff that rented to us was exceptionally helpful!

JAN E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANIEL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jimmy B.  |  First Impressions 
Rating:
5.0

Very helpful staff Thank you

leah b.  |  First Impressions 
Rating:
1.0

I had trusted the facility to be secure with cameras and monitored access and placed decades of my irreplaceable photos, documentation of military service, coin collection materials, a small heavy safe with coins, camping items and boxes of office materials and financial records for years plus much more. U-Haul advertises its locks as great security BUT the thieves wiped me out despite this lauded and false security. Came through the locked door with the "great" lock. Cameras were apparently useless..

ROLAND F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MARY S.  |  Overall Experience 
Rating:
2.0

Cars and trucks blocking drives and exits. Trash and old tires in drive isles When I started my rental the counter woman was rude and short tempered. My unit had trash in it . I set the trash in the drive isle and 3 weeks later it was still in the drive isle . Overhead door very difficult to raise . Slide locking mechanism very difficult to open my wife could not open it. Overall poor facilities.

Al A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

R W.  |  First Impressions 
Rating:
5.0

We'll be using again when needed.

Andrew E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robyn C.  |  First Impressions 
Rating:
5.0

The only thing I could see that might make the experience 6-star is on the indoor storage entrance. It would help greatly that the ramp to the inside was stretched out further. Making getting inside the storage facility easier when you have heavier things to store.

Matthew H.  |  First Impressions 
Rating:
4.0

The Manager David responded well to an issue I had He provided several solutions which I was pleased with He also checked periodically to make sure everything was going good. The staff weather in the store or seeing them working around the facility were friendly some greeted by a hello or wave or friendly gesture smile etc. The facility in or out were kept up and loved the cleaning lady always happy and constantly cleaning whenever I saw her. I liked the extra security measures in addition to your locks, swiping in and out , the lighting , and even the ear piercing alarm when it went off occasionally. It was a bit pricey for me but the cleanliness and security made it worth it. I would recommend this Uhaul facility at 51st and Hwy 169 to family and friends.

Hazel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shonula R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tamesha l.  |  Overall Experience 
Rating:
2.0

Your staff is rude in all three locations I visited. They all acted like they were doing me a big favor just to let me speak with them. I am the client not the tax collector. I am paying you money not collecting money. Your staff needs a lesson in common customer service. The unit I rented had not been cleaned out and there was trash and debris still in the storage room. The only polite person on the site was the courteous young man that accepted the rental van. My son worked at your location many years ago during his sophomore year of college. He told me on many occasions how rude your staff was . I have witnessed this firsthand now. I will not in good consciences recommend your location to anyone.

Al A.  |  First Impressions 
Rating:
4.0

Very good facility. Staff was generally friendly and helpful depending upon who was working. We did have recurring issues with the card access but the staff worked with us every time to resolve it. Would definitely rent a storage unit here again.

HILTI- Joe V.  |  Overall Experience 
Rating:
1.0

My experience at this facility was the worse. I wouldn’t recommend this place to no one. My things were stolen out of my storage and I was not notified of this happening. The worse experience ever.

Chonte B.  |  Overall Experience 
Rating:
5.0

Thank you to David the GM he has been very helpful!

Aleyia S.  |  Overall Experience 
Rating:
5.0

Rented for four years and never had to worry about my things. Appreciated the customer service when needed. Easy payment method on user-friendly website.

SONIA M.  |  Overall Experience 
Rating:
3.0

Any time I went into the office/store, there was always a line and never enough employees to help out. (The last time I left and went to Home Depot to buy boxes.) They were lined up to the door and only one person helping customers. Other three people were trying to find out what was wrong with something. Help your customers first.

CINDY S.  |  Overall Experience 
Rating:
5.0

I CAN SAY THE STAFF WAS FRIENDLY EXPLAINED EVERY THING I NEEDED TO KNOW THANK U AGAIN

constance c.  |  Overall Experience 
Rating:
5.0

The people there are very nice and helped me with all of my needs

David G.  |  First Impressions 
Rating:
2.0

Reservation confirmed however at check in reservation could not be located. After creating new reservation the old one suddenly appeared. The wrong credit card was charged for billing. Terrible

Tamytrea C.  |  First Impressions 
Rating:
3.0

while my oldest son was sleeping It rained in the uhaul and got all over him. He woke up to his head being wet. Also the motor sounded like it had a miss in it making it burn more gas.

Roland B.  |  First Impressions 
Rating:
5.0

Good service

Ronald H.  |  First Impressions 
Rating:
5.0

None

DAN W.  |  Overall Experience 
Rating:
2.0

Mold grew on furniture in one of my units

Tawny S.  |  Overall Experience 
Rating:
4.0

The storage was cleaned up and the elevator helped me a lot.

KEMI A.  |  Overall Experience 
Rating:
2.0

Spent almost 2 hours trying to get help because we couldn't access our storage. We have a full truck we need to unload so we can load remaining items. We need to be out bt noon today.

Corissa H.  |  First Impressions 
Rating:
5.0

The equipment was great! Even through the terrific snow storm we had to endure thanks guys!!

Alberto S.  |  First Impressions 
Rating:
2.0

My storage unit was infested with rodents. Their urine and feces were on everything I own. Several boxes of bedding and towels were completely ruined. Everything else had to be sterilized.

Nicholas D.  |  Overall Experience 
Rating:
5.0

This is our second time to rent in the climate controlled storage unit because our first experience was great and we were so happy with the staff and cleanliness of this location.

Gary E.  |  First Impressions 
Rating:
5.0

Always helpful and friendly

monique h.  |  Overall Experience 
Rating:
5.0

David Hays is one of the best General Manager’s I have ever known. Always quick and ready to address any concerns I had when moving or storing my personal belongings and his staff is fabulous.

SALLY B.  |  Overall Experience 
Rating:
5.0

Wish the hours were longer so i could have gotten things after i got off my job. But the customer service was exceptional and i was so happy with the way i was treated.

Erin C.  |  Overall Experience 
Rating:
5.0

I am extremely satisfied people here very friendly they went above and beyond to help me. I can't say enough thank you

Drew M.  |  First Impressions 
Rating:
5.0

Very clean location, very friendly and helpful employees.

Derek H.  |  First Impressions 
Rating:
5.0

Great storage facility!

DAVID D.  |  Overall Experience 
Rating:
5.0

Great place

evelyn l.  |  Overall Experience 
Rating:
5.0

Great place

Owen G.  |  Overall Experience 
Rating:
4.0

Would put 5 stars and call it excellent but one thing.Got a letter saying I was overdue and was being charged $15 where I made sure I told staff.Was given 3 day grace period after 8/22. Was out 8/23.

JASON F.  |  Overall Experience 
Rating:
5.0

David is very professional and courtesy!

Michael G.  |  First Impressions 
Rating:
5.0

Couldn't ask for a better group of friendly, helpful, and understanding people. They definitely went above and beyond to take care of us. Thanks Guys!!!

Mitzie M.  |  First Impressions 
Rating:
5.0

We rented an indoor climate controlled space for almost two years. Our belongings were safe and we never had issues with bugs, rodents or humidity. Will definitely use this location again if needed.

Gary E.  |  Overall Experience 
Rating:
5.0

well-run facility. I maintained three storage units for many years and never had a problem.

JONATHAN K.  |  Overall Experience 
Rating:
4.0

Our small space was supposed to climate controlled, however, it was very hot when the sun was coming in the windows in front of our space. Not sure I'd consider it well climate controlled.

LINDA H.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and made everything very simple. Thank you to the entire staff.

matthew b.  |  First Impressions 
Rating:
5.0

Very good experience. Will use this facility when needed in the future.

Connie w.  |  Overall Experience 
Rating:
5.0

Thank you

tyeesha w.  |  First Impressions 
Rating:
2.0

I reserved a 10x10 unit. Upon arrival, I was assigned two 5x10 units. The system was down causing significant delays. My moving anxiety was elevated. Aubrey gave good service.

Don W.  |  First Impressions 
Rating:
2.0

had difficulty closing the account to do travel for my work. told me that I had to be in person to close the account. Account closing could have been accomplished without being in person.

sean m.  |  Overall Experience 
Rating:
5.0

Very kind and helpful employees

Tawny S.  |  First Impressions 
Rating:
5.0

I will use them again!

Aisha H.  |  Overall Experience 
Rating:
5.0

The facility has been very good to me. Won’t go anywhere else.

beverly n.  |  Overall Experience 
Rating:
5.0

Wonderful experience.

joyce c.  |  Overall Experience 
Rating:
5.0

My belongings were safe and in perfect condition when I moved out of the storage unit. It was easy to access and the site was well taken care of.

Leslie R.  |  Overall Experience 
Rating:
5.0

The service was great.

Margaret & Mark s.  |  First Impressions 
Rating:
5.0

Curteous and friendly staff

karen g.  |  Overall Experience 
Rating:
5.0

Nice and helpful staff.

Justin M.  |  Overall Experience 
Rating:
5.0

Uhaul was very gracious to us during a difficult time in our life - their kindness was much appreciated! Thank you - thank you - thank you!

Sharla S.  |  Overall Experience 
Rating:
5.0

Eva was super friendly and helpful! She went above and beyond to make sure we had everything we needed.

tonya y.  |  First Impressions 
Rating:
5.0

Very impressive free storage for flood victims for 30 days.

greg c.  |  First Impressions 
Rating:
5.0

Ashley was great and answered all my questions and concerns. I will definitely be coming back to this location for any moving or self storage needs!

Ryan D.  |  First Impressions 
Rating:
5.0

Professional, friendly, compassionate and helpful staff.

Patricia S.  |  Overall Experience 
Rating:
5.0

I have used uhaul in the past and every time I’m treat it like I’m one of there best customer. I will used them again in my future.

Chris M.  |  First Impressions 
Rating:
5.0

Very kind staff

Tywan S.  |  Overall Experience 
Rating:
5.0

Very Friendly and helpful staff. Safe and clean facilities

Patricia H.  |  Overall Experience 
Rating:
5.0

David has taken care of this account from day one , He and his staff are wonderful to work with

ANTHONY C.  |  Overall Experience 
Rating:
5.0

Delivery and pick up were very efficient and professional. The staff explained the process well, gave pointers and even encouraged us in a rough situation.

Tamra B.  |  Overall Experience 
Rating:
5.0

Always use this location for all of my local storage and moving services thanks for the continued great experience and prices

Cree A.  |  Overall Experience 
Rating:
5.0

Very helpful

tammy B.  |  Overall Experience 
Rating:
5.0

ok

john o.  |  Overall Experience 
Rating:
4.0

Nice

BRAD O.  |  First Impressions 
Rating:
5.0

Great customer service

lara t.  |  First Impressions 
Rating:
5.0

Climate control is wonderful, not a single bug or mouse anywhere at the facility anytime in the year I was there. Would use again when I need it again.

Norm M.  |  Overall Experience 
Rating:
5.0

Staff was great, friendly and very helpful.

vanessa m.  |  First Impressions 
Rating:
5.0

1

ronald c.  |  First Impressions 
Rating:
2.0

The monthly cost increaed at a rate of several times inflation. This was the exact opposite of making me feel like a valued customer for the 8 years I had the storage.

WILL G.  |  Overall Experience 
Rating:
5.0

Just want to say Candace was very helpful all the times I have used your services. I have used uhaul from this location 4x or more and she given excellent customer service. She is great

RICK O.  |  Overall Experience 
Rating:
5.0

Great staff

Loretta M.  |  Overall Experience 
Rating:
5.0

I never went to the facility where my pods were stored. Jodi was a great help and took care of me and my things.

Melissa P.  |  Overall Experience 
Rating:
5.0

Good storage experience.

JEFFREY M.  |  Overall Experience 
Rating:
5.0

Thank you.

James P.  |  Overall Experience 
Rating:
5.0

None

Madilyn D.  |  Overall Experience 
Rating:
5.0

Staff answers questions, and solves issues without needing the manager...

Norm M.  |  Overall Experience 
Rating:
5.0

I truly appreciate you kindness, understanding, and help! Thank you!

Tenaye B.  |  Overall Experience 
Rating:
5.0

Always our go to for great service with quick easy access and excellent staff!

TRACY O.  |  Overall Experience 
Rating:
5.0

everything was great

Brian T.  |  Overall Experience 
Rating:
5.0

Used them for 10 years. Never had a problem.

LORENZER H.  |  Overall Experience 
Rating:
1.0

I normally rent here all the time, but this time was a mess. I 1st reserved a 26' truck but called to change it to a 17' truck. I get there the day to move and received a 15' truck and every was sold

Shawnta H.  |  Reservation 
Rating:
5.0

Always have a good experience here.

SHAUN R.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and accommodating. Would rent here again over the 11th and memorial location.

Trey R.  |  Overall Experience 
Rating:
5.0

Great customer service. Your staff needs to be the trainers for company they are the best

JAMES H.  |  Overall Experience 
Rating:
5.0

From the GM David to the staff...they were always professional and willing to accommodate. Thank you!!!

ACOSTA S.  |  Overall Experience 
Rating:
5.0

Kandace went out of her way to help me during my transition to the area. Her customer service mindset and willingness to help is second to none! I would recommend this location to anyone.

eric o.  |  Overall Experience 
Rating:
4.0

Staff very helpful and customer services was well above average.

Samuel H.  |  Overall Experience 
Rating:
5.0

Conveniently located off of highway 169. Very professional and very secure.

TODD R.  |  Overall Experience 
Rating:
3.0

a lot of the staff was friendly, but one man in particular was not. When I tried to retrieve something that he could not find, he rolled his eyes at my persistence. The next employee found it.

DAEVA B.  |  Overall Experience 
No reviews have been submitted for this location.

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