Lavon A.
The tires on the transport need to be replace with newer ones.
Customer Reviews for U-Haul Moving & Storage at 65th St & Geyer Springs
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 65th St & Geyer Springs
ashley l.
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First Impressions
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The lady was very rude and had a attitude when I walk in
MARIO H.
Hire Friendly People.
BETTYE W.
As always, the 65th location is top notched!
Donald J.
Did not have the van I reserved but they accommodated me with another vehicle.
Jeffery B.
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First Impressions
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The sales clerk was great. He did a great job on providing me with a storage room, thanks U-HAUL!!!!!!
tricia M.
Prompt check-in when I returned the vehicle
Henrietta S.
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Overall Experience
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Staff was fantastic and very helpful.
Edward S.
The could be a increase in staff. I do realize that the COVID-19 has cause a problem for everyone. However the location needs someone to check in equipment and someone to check out customers. Outside of the young lady did a great job being by herself.
Vernon D.
N/A
JERRY H.
This online atuff is not for everybody. Some people do have the phome ability to take pictures if license and check vehicle back in. I think you need to rethink some of your changes especially charging a person if cannot login your app.
David T.
Was kept out until 4am because of a faulty vehicle. Had to be towed all the way to our intended destination. Roadside assistance that came out was rude
Betty W.
The customer service was off the chain.
Danielle L.
Remember to clean the inside of the truck as well. Also if someone have a truck on reserve it should be ready when they get there.
sidney R.
Good service and fast check in and drop off
MICHAEL J.
Excellent customer service. Equipment clean and in perfect running condition.
Brian H.
Very good experience
DARREN W.
Nothing. Everything was good!
Patricia E.
Great customer service, EASY TO RENT AND THE ATTENDANT TOOK CARE OF ME UPON RETURN. WOULD USE THIS SITE AGAIN, EVEN THOUGH COL GLENN LOCATION IS CLOSER TO MY HOME.
Bailey A.
Very nice employee. Vehicle could've been sprayed or wiped with Lysol. During COVID-19 times it's not acceptable to watch one person get up then hand me the keys and shuffle me in the same vehicle. But overall very great location
George B.
Only problem we encountered was no blankets despite reserving them. Otherwise, excellent help and courteous staff.
Danielle L.
Better quality trucks. Wouldn't recommend driving the truck on the highway unless you're okay driving 50 mph. But it got the job done! Thank you ☺ï¸
VIVECA G.
Very satisfied!!!!
Denita W.
The customer service was prompt and impeccable! Lady on the phone Friday was excellent! Pick up and return were super quick and easy! My uhaul location from now on!!!
MATTHEW P.
Gas reading was wrong on the truck and the tires were low on air. When I went back in to tell them no one was in the store. I had to wait 10 mins for the associate to come out of the bathroom to air up the tires. I was treated more as an inconvenience than a customer. I will never return to this location
MARK D.
Just wish my pre-reservation to get a trailer hitch installed along with the rental had not been “lost in the systemâ€- Everything else was great !!!!
heather S.
Great customer service! Thank you!
DEBORAH R.
The online check-in to return the trailer doesn't allow Android phones with the latest Android OS to check-in. We had to drop the trailer, go home and get a different smartphone, and come back Sunday night to finish the drop-off and take photos in order to turn in the trailer after hours.
CHERIE T.
You do it baby!!!
ODESSA L.
The service was excellent the agent was professional ,courteous and very knowledgeable
Deljuana H.
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Overall Experience
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MS. Sharde and her staff are amazing. They where always able to help. I would definitely use them again.
Cheryl H.
The young lady was very professional, however the truck was the worst I have ever rented. Dirty, air condition did not work, the driver's door handle was not on the door so window could not be rolled down and truck kept trying to jump out of gear. I was worried the entire time it would break down. Very disappointing and I rent UHauls all the time.
Venita F.
Truck was old, damaged and a warning light was on that said, "low rear tires." I even went to an air machine to put air in the tires, to no avail, because a regular machine doesn't have enough air pressure for a U-Haul truck. The whole rental weekend, I was in fear of a breakdown. :-(
Andrea H.
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Overall Experience
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Just awesome. The manager is so amazing and helpful
Clifford W.
This isn't applicable to the staff at the location where I dropped the truck off, but using the website to do the contactless drop off was a huge pain. I had to reload the page and start over several times, retake pictures, etc. It was very annoying.
Latracy B.
Friendly and nice customer service
Brianna D.
Too long of a wait
Elijah J.
The young lady Shardae was very helpful from beginning to end.
Bryant T.
Hell no I wouldn't recommend uhaul to anyone. I rented a car dolly on 04/29/20, extended my rental for 24 hours . I was told the dolly was to be returned on 04/30/20 no later than 4pm. I returned the dolly on 04/30/20 between 2:30-3:00. I get a charge on my card for an additional $116.50 . I called and was told I didnt return my equipment until 05/02/20 at 2:57. I was no where near uhaul today and I want my fucking money! Someone's not doing their damn job and should be fired when you playing with people money.
les A.
Phenomenal
Ida H.
continue every thing yall are doin i love doin bussiness at this location
mark G.
Great customer service!
William G.
Keep that Lady working for you. The very best customer service I've ever had in my life.
Carmen M.
Great service.
Reginald D.
Everyone had a good attitude I came in close to closing guy never complained lady extended my rental on that Monday was super patient with older couple ahead of me and took care of me fast and friendly I saw different ppl each time I went and everybody was friendly and helpful
Darlene K.
Keep the young woman who was on the job yesterday, March 31 2020. She deserves a raise next time the company addresses that topic. She worked quickly with attention to detail at each step and had prepped the truck and ‘dolly' for me. She always smiled at pick up time and drop off. So great to work with!
Kisa M.
Desk employee was very nice and willing to help.
Lawrence T.
Awesome staff!
Timothy M.
We did have a turn signal that quit working. But the trailer worked well for us.
Stephanie D.
Never in my life will I use a uhaul! This is what happens when people don't set the customers up correctly starting out!!!!
James B.
Nice and friendly staff grate service
Dandrea J.
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First Impressions
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Charde was exceptional. She made sure I had everything I needed. She explained to me the sizes of the trucks & storages. She answered all questions I had & was very professional.
Edward L.
Nothing in our sight. Kind, friendly personnel, from Texarkana, to Little Rock and back to Hope. No problems at all.
Janetta U.
Charade does an AMAZING job manning and managing the fort: multitasking like a pro all while still pleasantly greeting clientele. I was very impressed! This type of effort & ethic is all too often absent in today's service industries.
Manuel C.
everything was fine and fast
David F.
Very pleasant experience
Lawrence T.
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Overall Experience
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No comments at this time!
Staci J.
The woman working here is great! She is friendly & helpful & does her job very well! The location was immaculately clean & everything was exactly how she said it was supposed to be. Thank you for making my move just that much easier!
Carlita M.
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First Impressions
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N/A
JO A L.
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Overall Experience
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I really appreciate the staff at this location. All were very accommodating and sensitive to my needs.
Tamara M.
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Overall Experience
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Great customer services
David C.
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Overall Experience
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Good units and friendly staff! Couldn't ask for more.
Natasha P.
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Overall Experience
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Store manager at this location was very unprofessional and rude and called my peoples out there name
Tamara M.
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First Impressions
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The GM was very polite and nice. I will give yall an A plus
Rosa P.
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Overall Experience
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Did a great job taking care of my things
Lawrence T.
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First Impressions
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This location is still rated #1 is my book and I visit a lot of branches! Thank you Briana for doing an excellent job!
Trakenya D.
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First Impressions
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Nice, personal, and expeditiously responsive in our time of need. We are very thankful for the availability of this store and kindness of its staff.
Sabrina P.
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First Impressions
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Very friendly staff. I will Recommend your store on Geyer springs and 65th. Thanks and god bless
karen l.
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First Impressions
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I was told two different things from the call center and store rep. When I called I was told I could rent the truck for 24 hours and when I went in the told me I would be charged a extra day
portia w.
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First Impressions
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She was very helpful, seeing as this my first time ever needing a storage unit. She was able to help me with all my many questions. From a truck reservation down to pick a lock for my storage unit.
evelyn j.
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First Impressions
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Very Good Service
lisa l.
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Overall Experience
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Great customer service
Pamela P.
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First Impressions
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Everyone was great! Seamless and well organized!
lisa l.
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First Impressions
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Great customer service
Almanda G.
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Overall Experience
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Everyone were friendly and very professional. I have no complaints.
Tina U.
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Reservation
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Excellent service,the people in this Store were great,nice, and helpful, they were concerned and very good at what they do. I recommend this U-Haul to anyone looking for great service,good work.
Shana L.
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Overall Experience
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Thanks for being such an awesome storage if I ever need you again I'll be back
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