Customer Reviews for U-Haul Moving & Storage at 65th St & Geyer Springs

759 reviews

6501 Geyer Springs Rd   Little Rock, AR 72209

(501) 569-5021

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(501) 569-5021

6501 Geyer Springs Rd
Little Rock, AR 72209

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

After arriving to the facility to unload the uhaul we got several items off the truck and was arrived at the unit it was leaking. I spoke with the representative which informed me they didn’t have anymore units available and there was nothing he could do. I had to find another storage facility and get the truck turned back in with a hour a spare and it was close to everything closer. It was very inconvenient. Time and money wise.

Shekita C.  |  First Impressions 
Rating:
2.0

Had to go to three different sites to get trailer. Site said location one had it. Location one didn't and sent me to location two. Location two didn't have it and sent me to location three. Such fucking bullshit

Ian I. 
Rating:
5.0

Nothing

William G. 
Rating:
5.0

Customer did not leave a comment.

Amanda Z. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Alexandria S. 
Rating:
4.0

Customer did not leave a comment.

Tanya B. 
Rating:
5.0

Customer did not leave a comment.

Terry F.  |  Overall Experience 
Rating:
5.0

We were treated first class

JAMES W. 
Rating:
1.0

The service was a Night mare

JAMES W. 
Rating:
5.0

Everybody I know has business with you guys you all are wonderful

Angellia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QUINCY G. 
Rating:
3.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Shanell Anderson should be the manager of every U-Haul store. She is the most efficient manager that I have ever encountered.

Brice E. 
Rating:
4.0

Customer did not leave a comment.

KENNETH A. 
Rating:
1.0

The lady wouldn't let me use my US Bank Cash+ credit card because she said it wasn't a credit card. I encourage you to look it up. The seat in the UHAUL had a cigarette burn in it and the whole inside smelled like smoke.

Brittany K. 
Rating:
5.0

Customer did not leave a comment.

Kenya C. 
Rating:
5.0

Customer did not leave a comment.

Francisco V. 
Rating:
4.0

The truck had some electrical shorts.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
1.0

No customers were there, but 4 employees were standing around shooting there breeze while my truck was with many others in the same nasty dirty shape with cracked windshield on driver's side. The guy who checked me out was testy with me over that when I failed to see it before closing the program to note issues I found. I could go on, but, out of all the times I've used uHaul, it was the worst experience.

Tony D. 
Rating:
4.0

Fast, friendly service.

Margeret G. 
Rating:
5.0

Everything went really well. The staff were super nice, everyone!

Mauricio A. 
Rating:
4.0

It was friendly n convenient

chris T. 
Rating:
5.0

The staff is very professional and friendly. They really are there to help you. They're huge inventory makes it easy to get the best means to make your move.

Elisabeth Y. 
Rating:
5.0

Customer did not leave a comment.

KENNETH A. 
Rating:
5.0

Outstanding customer service and very courteous!

Gary W. 
Rating:
5.0

Continue to be great

eddie B. 
Rating:
2.0

Staff was extremely rude

Douglas D. 
Rating:
3.0

Don't charge me 40.00 to drive the truck to hot springs when there is a u haul dealer outside the west gate at hot springs village- four miles from where I unloaded my truck!

GEORGE D. 
Rating:
4.0

Ms connects and the gentleman were great. We had a last minute need and they had a solution.

Randa H. 
Rating:
5.0

The New GM is doing a great job! I'm looking forward to working with her more. Thanks for your customer service!

Lawrence T. 
Rating:
1.0

Fire the bitch that works there.

Melanie D. 
Rating:
5.0

Had trouble with the U - Haul App

TERRY R. 
Rating:
5.0

good service

Kiyen K. 
Rating:
5.0

Customer did not leave a comment.

Helen T. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Corella T. 
Rating:
5.0

Customer did not leave a comment.

clarence S. 
Rating:
5.0

Customer did not leave a comment.

taniyah W. 
Rating:
4.0

Customer did not leave a comment.

TACARA P. 
Rating:
5.0

Everything was fine.

HOSEA L. 
Rating:
5.0

All was Great

james B. 
Rating:
4.0

My rental was a last minute deal and the uhaul team came through for me. Thank you.

michael S. 
Rating:
5.0

Customer did not leave a comment.

LAKIN W. 
Rating:
5.0

Customer did not leave a comment.

TANIA W. 
Rating:
5.0

Keep up the great service

WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Shardae was so helpful and knowledgeable, extra kind

Rosemary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alivina H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rufus B. 
Rating:
5.0

Customer did not leave a comment.

YULANDA W. 
Rating:
1.0

First the uhaul app alloweam. d me to schedule my pick up for 8am, however the location did not open until 9am. I made it to the location at 8:55am thinking that one of the truck in the return bay was the one I had reserved. Their was a Uhaul employee named Shanell inside the building. She saw me outside trying to figure out what to do however she came to the window yelling that the store does not open until 9am. When she finally did come outside to assist me she told me that her pet peeve is customers coming to the store for assistance before the store opens. I feel that she needs more customer service training. He attitude was horrible and her customer service skill are deplorable. She has no respect for our customers and does not know how to defuse a hostile situation. I will not be visiting this location again as long as she works here. Even though I made it to the location before the store opened the way she greeted me as a customer was not acceptable at all. I myself am a customer service supervisor. If I knew that one of my employees treated a customer in the manner in which she treated me they would be terminated immediately.

MICHELLE W. 
Rating:
5.0

Terrance is always helpful and he willing to go the extra mile to his customers.

Lawrence T. 
Rating:
1.0

Pickup location was changed without any notification. The store was not yet opened despite calling and booking online with an agent. Nothing was ready for pick up at the other location. The truck tank was not full which is a major set back when about to head for a long drive. Very bad experience

Pierre F. 
Rating:
1.0

U halll customer serviced agreed to return money as I called on March 10 morning to call cancel the rent which was supposed to start on March 10 and I am moving my stuff only on March 12. Since I had to store in different location, I requested to calccel or change the place. But I never heard from LR office, and charged on my account for service I never used. Terrible experience!

Binod C.  |  Online Move In 
Rating:
5.0

The clerk was amazing. She went over and beyond to make sure we had everything we needed to complete our journey. Bravo to her and the excellent customer she provided.

Marilyn F. 
Rating:
3.0

Customer did not leave a comment.

Eric Scott C. 
Rating:
4.0

I initially reserved a trailer from the 101 Commerce St. MAUMELLE location. When I arrived there. They had no record. I was forced to make a last second reservation and go all the way across town to South West Little Rock for a trailer. Nearly 20 miles out of my way. Not Happy About That!

Norman G. 
Rating:
3.0

Floor of cargo area was dirty and muddy. The cargo door was not latched down properly and came open while going from pickup location to my house. Truck needs an alignment BADLY!

James H. 
Rating:
5.0

Customer did not leave a comment.

Lekasha J.  |  Overall Experience 
Rating:
5.0

Great customer service!

Randall S. 
Rating:
5.0

No Improvement needed!! Both Ladies and the Gentleman Customer Service is Excellent and Smooth!!!

Tanisha H. 
Rating:
5.0

Customer did not leave a comment.

JON H. 
Rating:
5.0

Shanell Anderson was wonderful and has excellent customer service

Jaylon H. 
Rating:
4.0

Customer did not leave a comment.

cicely m.  |  Overall Experience 
Rating:
1.0

Not using uhaul again.

MICHAEL L. 
Rating:
3.0

Payment was not discussed at acurracy

DEANNA T. 
Rating:
5.0

Customer did not leave a comment.

Jasmine B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Shanel was very helpful

JEROME S. 
Rating:
5.0

Customer did not leave a comment.

TONYA W. 
Rating:
5.0

The truck drove a little rough and had trouble getting key out of ignition when turning truck off.

CRYSTAL W. 
Rating:
5.0

counter staff were great. Immediate help and appeared to enjoy their jobs.

NOEL G. 
Rating:
5.0

Customer did not leave a comment.

Lekasha J.  |  Overall Experience 
Rating:
4.0

The customer Service was Excellent as the Representative was highly assist full. However; I did have a few Issues with my Rental. 1- I had difficulty with accessing the entry Door to my Trailer due to rusting & oxidized components. Solution: grease &/or lubricate all mechanical components. 2- the electrical wiring harness were worn out, during my trip the wiring would not remain inserted into the Adapter- which ultimately led to me being pulled over by highway state officer & warned to get my lighting on trailer repaired - I could have caused an accident w/o proper lighting/brakes/turn signals. This led me to have to purchase a new wiring harness & adapter. This was not satisfactorily suitable to my liking.

CAPRICORNUS W. 
Rating:
5.0

Nothing

EDNA J. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
5.0

Customer did not leave a comment.

Lekasha J.  |  First Impressions 
Rating:
5.0

Thank You!!!Those Ladies are awesome!!!

Lekasha J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DON M. 
Rating:
4.0

You're doing great

JOSEPH R. 
Rating:
1.0

Stop sending shit to the wrong emails!

Cici E. 
Rating:
5.0

Customer did not leave a comment.

MIRIAM B. 
Rating:
3.0

The only complaint I have is that I had a mouse in my storage and it was eating on my cord cords on washer machine

RHONDA H. 
Rating:
5.0

Customer did not leave a comment.

KaCetrya P. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
3.0

Online quoted me 518.00, then the location said taxes, fees, deposits are not on the online quote so it was 586.00 plus 100.00 deposit and then 786.00 was charged. Everything is still pending so I'm not sure what the ending total will be. There was also broken glass in the cab of the truck.

BRANDON S. 
Rating:
5.0

Customer did not leave a comment.

KOGRECHA B. 
Rating:
5.0

Great Experience!!!Sharde Nieves was very helpful and courteous...Highly recommended!!!

Willie H.  |  Overall Experience 
Rating:
5.0

None

Antoinette W. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FIRAS N. 
Rating:
5.0

Love them there’re so kind and nice

PATONYA R.  |  First Impressions 
Rating:
5.0

It was friendly and very quick for my first time, I retuned the truck today and also very quick and friendly!

GLADYS V. 
Rating:
5.0

Customer did not leave a comment.

SIDNEY M. 
Rating:
5.0

Ms Shanell Anderson was just the sweetest person! She happened to be the only one there and working hard with a smile. She really helped make my uhaul experience smooth. Thank you! (:

TIA W. 
Rating:
5.0

Kenyatta was very sweet, personable and accommodating. Give her a raise.

david H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick D. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO R. 
Rating:
4.0

The Van was clean on the inside but the outside had a lot of road grim. The Van had a bad right rear tire pressure sending unit, when I picked it up. They said don't about it and showed me to clear the lite on the dash. It also had a bad Left rear Brake lite.

VERNAL S. 
Rating:
5.0

Very clean and friendly staff .

RONDA A.  |  Overall Experience 
Rating:
5.0

The customer service at this location was excellent. Prompt response and very knowledgeable with accommodations.

JULIAN S. 
Rating:
4.0

Only issue i had so far was the online process. Thought it was my phone at first but when trying to upload my DL and proceed to check out the page kept freezing and would have to start over again. Tried it on another phone and did the same thing. Eventually I got it to go thru.

Tina L.  |  Online Move In 
Rating:
5.0

Staff was awesome and vehicle was well maintained and serve our purpose of moving our mother. We will be renting from you all again in the near future

RONALD T. 
Rating:
5.0

Great customer service from the young man from St. Louis. Very respectful and Knowledgeable.

Demetrius M. 
Rating:
5.0

Great, friendly and helpful staff.

KENNETH N. 
Rating:
5.0

Customer did not leave a comment.

Georgia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA W. 
Rating:
5.0

Fix your website. It takes entirely too long to figure out where to click to get rid of all of your upsells. Much easier to just pik up the phone and call the location. If you want me to use the website get rid of the roadblocks to reserving a vehicle.

WILLIAM G. 
Rating:
5.0

The employees were very nice and helpful.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

DON M. 
Rating:
5.0

Very helpful and friendly staff!

Arzo/Jenia j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIRRA W. 
Rating:
4.0

N/a

Bryce B. 
Rating:
4.0

Customer did not leave a comment.

Bryden K. 
Rating:
5.0

The two people I interacted with at this location were excellent, They made you fell like they cared about you. U-haul is lucky too have such nice and knowledgeable people at this location.

VERNAL S. 
Rating:
4.0

The check engine light was on on the truck. The truck was pretty worn out but clean. I was not at all happy with the after hours drop off. It is not good business to require someone who is very tired from moving to jump through so many hoops on their smartphone to turn in a piece of equipment. The drop off process took 15 minutes or so. Plus, this area is not a safe area. I was sitting out there at night extremely tired going through a lengthy turn-in process in an unsafe area. I think this is enough to deter me from renting from U-Haul again.

JAMES R. 
Rating:
5.0

Very good people and a great place to store

Matthew F.  |  Overall Experience 
Rating:
5.0

Very clean and friendly service

RONDA A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Levertes R.  |  First Impressions 
Rating:
5.0

The employees at 65th St & Geyer Springs location were very friendly and helpful.

Charnetta J.  |  Overall Experience 
Rating:
5.0

Me. Nieves was courteous and friendly… two unfortunately rare attributes in these times. She made us feel like she cared about our specific needs and was happy to provide her assistance. The next time we need a storage unit, we will be using this location.

Robert W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie P.  |  Overall Experience 
Rating:
1.0

I paid cash after dropping the van back off, then I find that my debit card was charged $14.06, September 14th, I requested a refund, I was told it would credit back to my account, 7 days later I have not gotten a refund, I instead was told I would need to speak to the supervisor tomorrow, I have waited a week, now I will have to report this to the credit bureau.

Corinthia S.  |  First Impressions 
Rating:
5.0

Best service ever

Warren N.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kennedi K.  |  Overall Experience 
Rating:
2.0

It had roaches and rats in it. It’s clean, climate control but definitely has roaches and rats…. Once i saw that i gave all my stuff away that was in the storage. But the people are friendly and very helpful!!!

Asteria J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

taquilla w.  |  Overall Experience 
Rating:
5.0

Staff was professional/provided helpful information/knew company standard !

Patricia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlotte W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REQUITA S.  |  First Impressions 
Rating:
5.0

The front desk clerk (guy) initially told me that there were ONLY 5X5s available and that the Kanis location had the larger units. I asked several times to verify. I had to go online myself only to discover that there were PLENTY of units and rented from there. Thank goodness for quick thinking and online rental and move-in.

TAIQUITHA R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joyce K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON G.  |  Overall Experience 
Rating:
5.0

Sharde's customer service was excellent. I was extremely impressed with her professionalism and positive attitude.

CHANSON N.  |  First Impressions 
Rating:
5.0

N/a

DARRYL B.  |  Overall Experience 
Rating:
5.0

I had an overall great experience!!😁 Thanks!

Rodney L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chasity O.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful, and I didn’t have to worry about my things, because my storage unit was safe and secure!

Libby P.  |  Overall Experience 
Rating:
2.0

They charged me to open lock but I still had to cut it anf they didn't give my money back thats bad business

Jasmine M.  |  Overall Experience 
Rating:
2.0

The lady was very rude and had a attitude when I walk in

ashley l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhianna A.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Herman D.  |  Overall Experience 
Rating:
5.0

The sales clerk was great. He did a great job on providing me with a storage room, thanks U-HAUL!!!!!!

Jeffery B.  |  First Impressions 
Rating:
5.0

Staff was fantastic and very helpful.

Henrietta S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria M.  |  First Impressions 
Rating:
5.0

MS. Sharde and her staff are amazing. They where always able to help. I would definitely use them again.

Deljuana H.  |  Overall Experience 
Rating:
5.0

Just awesome. The manager is so amazing and helpful

Andrea H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C.  |  Online Move In 
Rating:
5.0

Charde was exceptional. She made sure I had everything I needed. She explained to me the sizes of the trucks & storages. She answered all questions I had & was very professional.

Dandrea J.  |  First Impressions 
Rating:
5.0

No comments at this time!

Lawrence T.  |  Overall Experience 
Rating:
4.0

N/A

Carlita M.  |  First Impressions 
Rating:
5.0

I really appreciate the staff at this location. All were very accommodating and sensitive to my needs.

JO A L.  |  Overall Experience 
Rating:
5.0

Great customer services

Tamara M.  |  Overall Experience 
Rating:
5.0

Good units and friendly staff! Couldn't ask for more.

David C.  |  Overall Experience 
Rating:
3.0

Store manager at this location was very unprofessional and rude and called my peoples out there name

Natasha P.  |  Overall Experience 
Rating:
5.0

The GM was very polite and nice. I will give yall an A plus

Tamara M.  |  First Impressions 
Rating:
5.0

Did a great job taking care of my things

Rosa P.  |  Overall Experience 
Rating:
5.0

This location is still rated #1 is my book and I visit a lot of branches! Thank you Briana for doing an excellent job!

Lawrence T.  |  First Impressions 
Rating:
5.0

Nice, personal, and expeditiously responsive in our time of need. We are very thankful for the availability of this store and kindness of its staff.

Trakenya D.  |  First Impressions 
Rating:
5.0

Very friendly staff. I will Recommend your store on Geyer springs and 65th. Thanks and god bless

Sabrina P.  |  First Impressions 
Rating:
2.0

I was told two different things from the call center and store rep. When I called I was told I could rent the truck for 24 hours and when I went in the told me I would be charged a extra day

karen l.  |  First Impressions 
Rating:
5.0

She was very helpful, seeing as this my first time ever needing a storage unit. She was able to help me with all my many questions. From a truck reservation down to pick a lock for my storage unit.

portia w.  |  First Impressions 
Rating:
5.0

Very Good Service

evelyn j.  |  First Impressions 
Rating:
5.0

Great customer service

lisa l.  |  Overall Experience 
Rating:
5.0

Everyone was great! Seamless and well organized!

Pamela P.  |  First Impressions 
Rating:
5.0

Great customer service

lisa l.  |  First Impressions 
Rating:
5.0

Everyone were friendly and very professional. I have no complaints.

Almanda G.  |  Overall Experience 
Rating:
5.0

Excellent service,the people in this Store were great,nice, and helpful, they were concerned and very good at what they do. I recommend this U-Haul to anyone looking for great service,good work.

Tina U.  |  Reservation 
Rating:
5.0

Thanks for being such an awesome storage if I ever need you again I'll be back

Shana L.  |  Overall Experience 
No reviews have been submitted for this location.

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