After arriving to the facility to unload the uhaul we got several items off the truck and was arrived at the unit it was leaking. I spoke with the representative which informed me they didn’t have anymore units available and there was nothing he could do. I had to find another storage facility and get the truck turned back in with a hour a spare and it was close to everything closer. It was very inconvenient. Time and money wise.Shekita C. | First Impressions
Customer Reviews for U-Haul Moving & Storage at 65th St & Geyer Springs
Little Rock, AR 72209
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to go to three different sites to get trailer. Site said location one had it. Location one didn't and sent me to location two. Location two didn't have it and sent me to location three. Such fucking bullshitIan I.
Customer did not leave a comment.Amanda Z.
Customer did not leave a comment.Don M.
Customer did not leave a comment.Alexandria S.
Customer did not leave a comment.Tanya B.
Customer did not leave a comment.Terry F. | Overall Experience
We were treated first classJAMES W.
The service was a Night mareJAMES W.
Everybody I know has business with you guys you all are wonderfulAngellia P. | First Impressions
Customer did not leave a comment.QUINCY G.
Customer did not leave a comment.William P.
Shanell Anderson should be the manager of every U-Haul store. She is the most efficient manager that I have ever encountered.Brice E.
Customer did not leave a comment.KENNETH A.
The lady wouldn't let me use my US Bank Cash+ credit card because she said it wasn't a credit card. I encourage you to look it up. The seat in the UHAUL had a cigarette burn in it and the whole inside smelled like smoke.Brittany K.
Customer did not leave a comment.Kenya C.
Customer did not leave a comment.Francisco V.
The truck had some electrical shorts.Greg W.
Customer did not leave a comment.john P.
No customers were there, but 4 employees were standing around shooting there breeze while my truck was with many others in the same nasty dirty shape with cracked windshield on driver's side. The guy who checked me out was testy with me over that when I failed to see it before closing the program to note issues I found. I could go on, but, out of all the times I've used uHaul, it was the worst experience.Tony D.
Fast, friendly service.Margeret G.
Everything went really well. The staff were super nice, everyone!Mauricio A.
It was friendly n convenientchris T.
The staff is very professional and friendly. They really are there to help you. They're huge inventory makes it easy to get the best means to make your move.Elisabeth Y.
Customer did not leave a comment.KENNETH A.
Outstanding customer service and very courteous!Gary W.
Continue to be greateddie B.
Staff was extremely rudeDouglas D.
Don't charge me 40.00 to drive the truck to hot springs when there is a u haul dealer outside the west gate at hot springs village- four miles from where I unloaded my truck!GEORGE D.
Ms connects and the gentleman were great. We had a last minute need and they had a solution.Randa H.
The New GM is doing a great job! I'm looking forward to working with her more. Thanks for your customer service!Lawrence T.
Fire the bitch that works there.Melanie D.
Had trouble with the U - Haul AppTERRY R.
good serviceKiyen K.
Customer did not leave a comment.Helen T.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.MARK H.
Customer did not leave a comment.John R.
Customer did not leave a comment.Corella T.
Customer did not leave a comment.clarence S.
Customer did not leave a comment.taniyah W.
Customer did not leave a comment.TACARA P.
Everything was fine.HOSEA L.
All was Greatjames B.
My rental was a last minute deal and the uhaul team came through for me. Thank you.michael S.
Customer did not leave a comment.LAKIN W.
Customer did not leave a comment.TANIA W.
Keep up the great serviceWAYNE M.
Customer did not leave a comment.Linda L.
Shardae was so helpful and knowledgeable, extra kindRosemary B. | Overall Experience
Customer did not leave a comment.Alivina H. | Online Move In
Customer did not leave a comment.Rufus B.
Customer did not leave a comment.YULANDA W.
First the uhaul app alloweam. d me to schedule my pick up for 8am, however the location did not open until 9am. I made it to the location at 8:55am thinking that one of the truck in the return bay was the one I had reserved. Their was a Uhaul employee named Shanell inside the building. She saw me outside trying to figure out what to do however she came to the window yelling that the store does not open until 9am. When she finally did come outside to assist me she told me that her pet peeve is customers coming to the store for assistance before the store opens. I feel that she needs more customer service training. He attitude was horrible and her customer service skill are deplorable. She has no respect for our customers and does not know how to defuse a hostile situation. I will not be visiting this location again as long as she works here. Even though I made it to the location before the store opened the way she greeted me as a customer was not acceptable at all. I myself am a customer service supervisor. If I knew that one of my employees treated a customer in the manner in which she treated me they would be terminated immediately.MICHELLE W.
Terrance is always helpful and he willing to go the extra mile to his customers.Lawrence T.
Pickup location was changed without any notification. The store was not yet opened despite calling and booking online with an agent. Nothing was ready for pick up at the other location. The truck tank was not full which is a major set back when about to head for a long drive. Very bad experiencePierre F.
U halll customer serviced agreed to return money as I called on March 10 morning to call cancel the rent which was supposed to start on March 10 and I am moving my stuff only on March 12. Since I had to store in different location, I requested to calccel or change the place. But I never heard from LR office, and charged on my account for service I never used. Terrible experience!Binod C. | Online Move In
The clerk was amazing. She went over and beyond to make sure we had everything we needed to complete our journey. Bravo to her and the excellent customer she provided.Marilyn F.
Customer did not leave a comment.Eric Scott C.
I initially reserved a trailer from the 101 Commerce St. MAUMELLE location. When I arrived there. They had no record. I was forced to make a last second reservation and go all the way across town to South West Little Rock for a trailer. Nearly 20 miles out of my way. Not Happy About That!Norman G.
Floor of cargo area was dirty and muddy. The cargo door was not latched down properly and came open while going from pickup location to my house. Truck needs an alignment BADLY!James H.
Customer did not leave a comment.Lekasha J. | Overall Experience
Great customer service!Randall S.
No Improvement needed!! Both Ladies and the Gentleman Customer Service is Excellent and Smooth!!!Tanisha H.
Customer did not leave a comment.JON H.
Shanell Anderson was wonderful and has excellent customer serviceJaylon H.
Customer did not leave a comment.cicely m. | Overall Experience
Not using uhaul again.MICHAEL L.
Payment was not discussed at acurracyDEANNA T.
Customer did not leave a comment.Jasmine B. | First Impressions
Customer did not leave a comment.CHRISTOPHER W.
Shanel was very helpfulJEROME S.
Customer did not leave a comment.TONYA W.
The truck drove a little rough and had trouble getting key out of ignition when turning truck off.CRYSTAL W.
counter staff were great. Immediate help and appeared to enjoy their jobs.NOEL G.
Customer did not leave a comment.Lekasha J. | Overall Experience
The customer Service was Excellent as the Representative was highly assist full. However; I did have a few Issues with my Rental. 1- I had difficulty with accessing the entry Door to my Trailer due to rusting & oxidized components. Solution: grease &/or lubricate all mechanical components. 2- the electrical wiring harness were worn out, during my trip the wiring would not remain inserted into the Adapter- which ultimately led to me being pulled over by highway state officer & warned to get my lighting on trailer repaired - I could have caused an accident w/o proper lighting/brakes/turn signals. This led me to have to purchase a new wiring harness & adapter. This was not satisfactorily suitable to my liking.CAPRICORNUS W.
Customer did not leave a comment.JENNIFER R.
Customer did not leave a comment.Lekasha J. | First Impressions
Thank You!!!Those Ladies are awesome!!!Lekasha J. | First Impressions
Customer did not leave a comment.DON M.
You're doing greatJOSEPH R.
Stop sending shit to the wrong emails!Cici E.
Customer did not leave a comment.MIRIAM B.
The only complaint I have is that I had a mouse in my storage and it was eating on my cord cords on washer machineRHONDA H.
Customer did not leave a comment.KaCetrya P.
Customer did not leave a comment.GARY T.
Online quoted me 518.00, then the location said taxes, fees, deposits are not on the online quote so it was 586.00 plus 100.00 deposit and then 786.00 was charged. Everything is still pending so I'm not sure what the ending total will be. There was also broken glass in the cab of the truck.BRANDON S.
Customer did not leave a comment.KOGRECHA B.
Great Experience!!!Sharde Nieves was very helpful and courteous...Highly recommended!!!Willie H. | Overall Experience
Customer did not leave a comment.TIMOTHY C. | Overall Experience
Customer did not leave a comment.FIRAS N.
Love them there’re so kind and nicePATONYA R. | First Impressions
It was friendly and very quick for my first time, I retuned the truck today and also very quick and friendly!GLADYS V.
Customer did not leave a comment.SIDNEY M.
Ms Shanell Anderson was just the sweetest person! She happened to be the only one there and working hard with a smile. She really helped make my uhaul experience smooth. Thank you! (:TIA W.
Kenyatta was very sweet, personable and accommodating. Give her a raise.david H. | First Impressions
Customer did not leave a comment.Derrick D.
Customer did not leave a comment.ROLANDO R.
The Van was clean on the inside but the outside had a lot of road grim. The Van had a bad right rear tire pressure sending unit, when I picked it up. They said don't about it and showed me to clear the lite on the dash. It also had a bad Left rear Brake lite.VERNAL S.
Very clean and friendly staff .RONDA A. | Overall Experience
The customer service at this location was excellent. Prompt response and very knowledgeable with accommodations.JULIAN S.
Only issue i had so far was the online process. Thought it was my phone at first but when trying to upload my DL and proceed to check out the page kept freezing and would have to start over again. Tried it on another phone and did the same thing. Eventually I got it to go thru.Tina L. | Online Move In
Staff was awesome and vehicle was well maintained and serve our purpose of moving our mother. We will be renting from you all again in the near futureRONALD T.
Great customer service from the young man from St. Louis. Very respectful and Knowledgeable.Demetrius M.
Great, friendly and helpful staff.KENNETH N.
Customer did not leave a comment.Georgia R. | Overall Experience
Customer did not leave a comment.PAMELA W.
Fix your website. It takes entirely too long to figure out where to click to get rid of all of your upsells. Much easier to just pik up the phone and call the location. If you want me to use the website get rid of the roadblocks to reserving a vehicle.WILLIAM G.
The employees were very nice and helpful.Susan C.
Customer did not leave a comment.DON M.
Very helpful and friendly staff!Arzo/Jenia j. | First Impressions
Customer did not leave a comment.KIRRA W.
Customer did not leave a comment.Bryden K.
The two people I interacted with at this location were excellent, They made you fell like they cared about you. U-haul is lucky too have such nice and knowledgeable people at this location.VERNAL S.
The check engine light was on on the truck. The truck was pretty worn out but clean. I was not at all happy with the after hours drop off. It is not good business to require someone who is very tired from moving to jump through so many hoops on their smartphone to turn in a piece of equipment. The drop off process took 15 minutes or so. Plus, this area is not a safe area. I was sitting out there at night extremely tired going through a lengthy turn-in process in an unsafe area. I think this is enough to deter me from renting from U-Haul again.JAMES R.
Very good people and a great place to storeMatthew F. | Overall Experience
Very clean and friendly serviceRONDA A. | First Impressions
Customer did not leave a comment.Levertes R. | First Impressions
The employees at 65th St & Geyer Springs location were very friendly and helpful.Charnetta J. | Overall Experience
Me. Nieves was courteous and friendly… two unfortunately rare attributes in these times. She made us feel like she cared about our specific needs and was happy to provide her assistance. The next time we need a storage unit, we will be using this location.Robert W. | Overall Experience
Customer did not leave a comment.Valerie P. | Overall Experience
I paid cash after dropping the van back off, then I find that my debit card was charged $14.06, September 14th, I requested a refund, I was told it would credit back to my account, 7 days later I have not gotten a refund, I instead was told I would need to speak to the supervisor tomorrow, I have waited a week, now I will have to report this to the credit bureau.Corinthia S. | First Impressions
Best service everWarren N. | First Impressions
Customer did not leave a comment.Kennedi K. | Overall Experience
It had roaches and rats in it. It’s clean, climate control but definitely has roaches and rats…. Once i saw that i gave all my stuff away that was in the storage. But the people are friendly and very helpful!!!Asteria J. | Overall Experience
Customer did not leave a comment.taquilla w. | Overall Experience
Staff was professional/provided helpful information/knew company standard !Patricia B. | First Impressions
Customer did not leave a comment.Charlotte W. | Overall Experience
Customer did not leave a comment.Robert W. | First Impressions
Customer did not leave a comment.REQUITA S. | First Impressions
The front desk clerk (guy) initially told me that there were ONLY 5X5s available and that the Kanis location had the larger units. I asked several times to verify. I had to go online myself only to discover that there were PLENTY of units and rented from there. Thank goodness for quick thinking and online rental and move-in.TAIQUITHA R. | Online Move In
Customer did not leave a comment.Joyce K. | First Impressions
Customer did not leave a comment.SHARON G. | Overall Experience
Sharde's customer service was excellent. I was extremely impressed with her professionalism and positive attitude.CHANSON N. | First Impressions
N/aDARRYL B. | Overall Experience
I had an overall great experience!!😁 Thanks!Rodney L. | Overall Experience
Customer did not leave a comment.Chasity O. | Overall Experience
Staff was friendly and helpful, and I didn’t have to worry about my things, because my storage unit was safe and secure!Libby P. | Overall Experience
They charged me to open lock but I still had to cut it anf they didn't give my money back thats bad businessJasmine M. | Overall Experience
The lady was very rude and had a attitude when I walk inashley l. | First Impressions
Customer did not leave a comment.Rhianna A. | Online Move In
Customer did not leave a comment.Herman D. | Overall Experience
The sales clerk was great. He did a great job on providing me with a storage room, thanks U-HAUL!!!!!!Jeffery B. | First Impressions
Staff was fantastic and very helpful.Henrietta S. | Overall Experience
Customer did not leave a comment.Gloria M. | First Impressions
MS. Sharde and her staff are amazing. They where always able to help. I would definitely use them again.Deljuana H. | Overall Experience
Just awesome. The manager is so amazing and helpfulAndrea H. | Overall Experience
Customer did not leave a comment.Elizabeth C. | Online Move In
Charde was exceptional. She made sure I had everything I needed. She explained to me the sizes of the trucks & storages. She answered all questions I had & was very professional.Dandrea J. | First Impressions
No comments at this time!Lawrence T. | Overall Experience
N/ACarlita M. | First Impressions
I really appreciate the staff at this location. All were very accommodating and sensitive to my needs.JO A L. | Overall Experience
Great customer servicesTamara M. | Overall Experience
Good units and friendly staff! Couldn't ask for more.David C. | Overall Experience
Store manager at this location was very unprofessional and rude and called my peoples out there nameNatasha P. | Overall Experience
The GM was very polite and nice. I will give yall an A plusTamara M. | First Impressions
Did a great job taking care of my thingsRosa P. | Overall Experience
This location is still rated #1 is my book and I visit a lot of branches! Thank you Briana for doing an excellent job!Lawrence T. | First Impressions
Nice, personal, and expeditiously responsive in our time of need. We are very thankful for the availability of this store and kindness of its staff.Trakenya D. | First Impressions
Very friendly staff. I will Recommend your store on Geyer springs and 65th. Thanks and god blessSabrina P. | First Impressions
I was told two different things from the call center and store rep. When I called I was told I could rent the truck for 24 hours and when I went in the told me I would be charged a extra daykaren l. | First Impressions
She was very helpful, seeing as this my first time ever needing a storage unit. She was able to help me with all my many questions. From a truck reservation down to pick a lock for my storage unit.portia w. | First Impressions
Very Good Serviceevelyn j. | First Impressions
Great customer servicelisa l. | Overall Experience
Everyone was great! Seamless and well organized!Pamela P. | First Impressions
Great customer servicelisa l. | First Impressions
Everyone were friendly and very professional. I have no complaints.Almanda G. | Overall Experience
Excellent service,the people in this Store were great,nice, and helpful, they were concerned and very good at what they do. I recommend this U-Haul to anyone looking for great service,good work.Tina U. | Reservation
Thanks for being such an awesome storage if I ever need you again I'll be backShana L. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!