Customer Reviews for U-Haul Moving & Storage at 65th St & Geyer Springs

789 reviews

6501 Geyer Springs Rd   Little Rock, AR 72209

(501) 569-5021

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(501) 569-5021

6501 Geyer Springs Rd
Little Rock, AR 72209

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The person that helped me provided great customer service.

GREGG E. 
Rating:
2.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Everything went good I would recommend friend to this location

Don M. 
Rating:
5.0

The worker was very nice and helpful both days they gave me great vibes.. the facility was very clean too

Nicole J. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

requita S. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
3.0

Keep an eye on the maintenance of the vehicles. When I received the van, a couple of the tires were extremely low on air pressure.

Aaron J F. 
Rating:
3.0

Customer did not leave a comment.

Roderick A. 
Rating:
5.0

the woman that helped me was extremely pleasant and helpful

AKIRA C. 
Rating:
1.0

Better customer service

Kavin A. 
Rating:
5.0

Having a second customer service rep to assist. The rep had to check customers in/out & take reservations over the phone. It made for a long wait for all customers & must likely was stressful for the rep.

Ronald J. 
Rating:
2.0

I rented a dolly and it wasn't in the U-Haul and y'all were closed so I couldn't remedy the situation. The mobile pick up option is more complex than advertised. Things that needed to be done before dropping of the U-Haul were not communicated well until you arrived back and started she drop off process. Just frustrating

Davis W. 
Rating:
1.0

Customer did not leave a comment.

Cleodis C. 
Rating:
1.0

Customer did not leave a comment.

CHERISE T. 
Rating:
5.0

Great customer service and everything was done professionally. I would definitely recommend, and rent from here in the future. Thanks

Nicholas H. 
Rating:
4.0

Customer did not leave a comment.

Andy B. 
Rating:
5.0

Everything was great, excellent customer service.. thanks

Ladell T. 
Rating:
5.0

Great customer service experience!

Magnolia W. 
Rating:
3.0

Inside the store is very clean. The truck I picked up wasn't. It also had a broken knob that controlled the air output location. It was broken off in defrost mode so I was unable to get the air conditioning to come out of the vents on a 100 degree day; it's important to have functional AC. I went back in the store and ask for another truck. They didn't have one to give; so Fredricka was super helpful. She was able to see where it was broken and get the air blowing back out the normal vents. Sadly; they didn't have another knob to give me, but I made it work in that setting.

Nichole T. 
Rating:
3.0

I was given a truck on empty & told I would be given a discount. Was charged another $80+ when I dropped it off. Paperwork was shown to the drop off facility showing truck was on empty… still charged my card another $80.

Gretchen J. 
Rating:
2.0

We had a reservation for a10x10x10 and nothing was available. Wasted hours of my time. Would never. Use u haul again for any type of storage. They shouldn’t reserve something that isn’t available. Awful experience

Meg B.  |  First Impressions 
Rating:
1.0

Your job would be nice! My truck was filthy I had to sweep and mop both of them the second one looked like someone puked all over the walls the first one broke down on me and they told me to backpack all my stuff out of the truck to 65th Street from Cantrell and get another truck and I would tow mine that was the best solution that could come up with! I'm very disappointed in this place! And besides that they overcharge you all the time and don't even tell you when they're running your card or how much it's for!!!

Nick R. 
Rating:
5.0

God is good all the time!

Diane R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lance G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Customer did not leave a comment.

Tyler E. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
1.0

After arriving to the facility to unload the uhaul we got several items off the truck and was arrived at the unit it was leaking. I spoke with the representative which informed me they didn’t have anymore units available and there was nothing he could do. I had to find another storage facility and get the truck turned back in with a hour a spare and it was close to everything closer. It was very inconvenient. Time and money wise.

Shekita C.  |  First Impressions 
Rating:
2.0

Had to go to three different sites to get trailer. Site said location one had it. Location one didn't and sent me to location two. Location two didn't have it and sent me to location three. Such fucking bullshit

Ian I. 
Rating:
5.0

Nothing

William G. 
Rating:
5.0

Customer did not leave a comment.

Amanda Z. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Alexandria S. 
Rating:
4.0

Customer did not leave a comment.

Tanya B. 
Rating:
5.0

Customer did not leave a comment.

Terry F.  |  Overall Experience 
Rating:
5.0

We were treated first class

JAMES W. 
Rating:
1.0

The service was a Night mare

JAMES W. 
Rating:
5.0

Everybody I know has business with you guys you all are wonderful

Angellia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QUINCY G. 
Rating:
3.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Shanell Anderson should be the manager of every U-Haul store. She is the most efficient manager that I have ever encountered.

Brice E. 
Rating:
4.0

Customer did not leave a comment.

KENNETH A. 
Rating:
1.0

The lady wouldn't let me use my US Bank Cash+ credit card because she said it wasn't a credit card. I encourage you to look it up. The seat in the UHAUL had a cigarette burn in it and the whole inside smelled like smoke.

Brittany K. 
Rating:
5.0

Customer did not leave a comment.

Kenya C. 
Rating:
5.0

Customer did not leave a comment.

Francisco V. 
Rating:
4.0

The truck had some electrical shorts.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
1.0

No customers were there, but 4 employees were standing around shooting there breeze while my truck was with many others in the same nasty dirty shape with cracked windshield on driver's side. The guy who checked me out was testy with me over that when I failed to see it before closing the program to note issues I found. I could go on, but, out of all the times I've used uHaul, it was the worst experience.

Tony D. 
Rating:
4.0

Fast, friendly service.

Margeret G. 
Rating:
5.0

Everything went really well. The staff were super nice, everyone!

Mauricio A. 
Rating:
4.0

It was friendly n convenient

chris T. 
Rating:
5.0

The staff is very professional and friendly. They really are there to help you. They're huge inventory makes it easy to get the best means to make your move.

Elisabeth Y. 
Rating:
5.0

Customer did not leave a comment.

KENNETH A. 
Rating:
5.0

Outstanding customer service and very courteous!

Gary W. 
Rating:
5.0

Continue to be great

eddie B. 
Rating:
2.0

Staff was extremely rude

Douglas D. 
Rating:
3.0

Don't charge me 40.00 to drive the truck to hot springs when there is a u haul dealer outside the west gate at hot springs village- four miles from where I unloaded my truck!

GEORGE D. 
Rating:
4.0

Ms connects and the gentleman were great. We had a last minute need and they had a solution.

Randa H. 
Rating:
5.0

The New GM is doing a great job! I'm looking forward to working with her more. Thanks for your customer service!

Lawrence T. 
Rating:
1.0

Fire the bitch that works there.

Melanie D. 
Rating:
5.0

Had trouble with the U - Haul App

TERRY R. 
Rating:
5.0

good service

Kiyen K. 
Rating:
5.0

Customer did not leave a comment.

Helen T. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Corella T. 
Rating:
5.0

Customer did not leave a comment.

clarence S. 
Rating:
5.0

Customer did not leave a comment.

taniyah W. 
Rating:
4.0

Customer did not leave a comment.

TACARA P. 
Rating:
5.0

Everything was fine.

HOSEA L. 
Rating:
5.0

All was Great

james B. 
Rating:
4.0

My rental was a last minute deal and the uhaul team came through for me. Thank you.

michael S. 
Rating:
5.0

Customer did not leave a comment.

LAKIN W. 
Rating:
5.0

Customer did not leave a comment.

TANIA W. 
Rating:
5.0

Keep up the great service

WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Shardae was so helpful and knowledgeable, extra kind

Rosemary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alivina H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rufus B. 
Rating:
5.0

Customer did not leave a comment.

YULANDA W. 
Rating:
1.0

First the uhaul app alloweam. d me to schedule my pick up for 8am, however the location did not open until 9am. I made it to the location at 8:55am thinking that one of the truck in the return bay was the one I had reserved. Their was a Uhaul employee named Shanell inside the building. She saw me outside trying to figure out what to do however she came to the window yelling that the store does not open until 9am. When she finally did come outside to assist me she told me that her pet peeve is customers coming to the store for assistance before the store opens. I feel that she needs more customer service training. He attitude was horrible and her customer service skill are deplorable. She has no respect for our customers and does not know how to defuse a hostile situation. I will not be visiting this location again as long as she works here. Even though I made it to the location before the store opened the way she greeted me as a customer was not acceptable at all. I myself am a customer service supervisor. If I knew that one of my employees treated a customer in the manner in which she treated me they would be terminated immediately.

MICHELLE W. 
Rating:
5.0

Terrance is always helpful and he willing to go the extra mile to his customers.

Lawrence T. 
Rating:
1.0

Pickup location was changed without any notification. The store was not yet opened despite calling and booking online with an agent. Nothing was ready for pick up at the other location. The truck tank was not full which is a major set back when about to head for a long drive. Very bad experience

Pierre F. 
Rating:
1.0

U halll customer serviced agreed to return money as I called on March 10 morning to call cancel the rent which was supposed to start on March 10 and I am moving my stuff only on March 12. Since I had to store in different location, I requested to calccel or change the place. But I never heard from LR office, and charged on my account for service I never used. Terrible experience!

Binod C.  |  Online Move In 
Rating:
5.0

The clerk was amazing. She went over and beyond to make sure we had everything we needed to complete our journey. Bravo to her and the excellent customer she provided.

Marilyn F. 
Rating:
3.0

Customer did not leave a comment.

Eric Scott C. 
Rating:
4.0

I initially reserved a trailer from the 101 Commerce St. MAUMELLE location. When I arrived there. They had no record. I was forced to make a last second reservation and go all the way across town to South West Little Rock for a trailer. Nearly 20 miles out of my way. Not Happy About That!

Norman G. 
Rating:
3.0

Floor of cargo area was dirty and muddy. The cargo door was not latched down properly and came open while going from pickup location to my house. Truck needs an alignment BADLY!

James H. 
Rating:
5.0

Customer did not leave a comment.

Lekasha J.  |  Overall Experience 
Rating:
5.0

Great customer service!

Randall S. 
Rating:
5.0

No Improvement needed!! Both Ladies and the Gentleman Customer Service is Excellent and Smooth!!!

Tanisha H. 
Rating:
5.0

Customer did not leave a comment.

JON H. 
Rating:
5.0

Shanell Anderson was wonderful and has excellent customer service

Jaylon H. 
Rating:
4.0

Customer did not leave a comment.

cicely m.  |  Overall Experience 
Rating:
1.0

Not using uhaul again.

MICHAEL L. 
Rating:
3.0

Payment was not discussed at acurracy

DEANNA T. 
Rating:
5.0

Customer did not leave a comment.

Jasmine B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Shanel was very helpful

JEROME S. 
Rating:
5.0

Customer did not leave a comment.

TONYA W. 
Rating:
5.0

The truck drove a little rough and had trouble getting key out of ignition when turning truck off.

CRYSTAL W. 
Rating:
5.0

counter staff were great. Immediate help and appeared to enjoy their jobs.

NOEL G. 
Rating:
5.0

Customer did not leave a comment.

Lekasha J.  |  Overall Experience 
Rating:
4.0

The customer Service was Excellent as the Representative was highly assist full. However; I did have a few Issues with my Rental. 1- I had difficulty with accessing the entry Door to my Trailer due to rusting & oxidized components. Solution: grease &/or lubricate all mechanical components. 2- the electrical wiring harness were worn out, during my trip the wiring would not remain inserted into the Adapter- which ultimately led to me being pulled over by highway state officer & warned to get my lighting on trailer repaired - I could have caused an accident w/o proper lighting/brakes/turn signals. This led me to have to purchase a new wiring harness & adapter. This was not satisfactorily suitable to my liking.

CAPRICORNUS W. 
Rating:
5.0

Nothing

EDNA J. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
5.0

Customer did not leave a comment.

Lekasha J.  |  First Impressions 
Rating:
5.0

Thank You!!!Those Ladies are awesome!!!

Lekasha J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DON M. 
Rating:
4.0

You're doing great

JOSEPH R. 
Rating:
1.0

Stop sending shit to the wrong emails!

Cici E. 
Rating:
5.0

Customer did not leave a comment.

MIRIAM B. 
Rating:
3.0

The only complaint I have is that I had a mouse in my storage and it was eating on my cord cords on washer machine

RHONDA H. 
Rating:
5.0

Great Experience!!!Sharde Nieves was very helpful and courteous...Highly recommended!!!

Willie H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY C.  |  Overall Experience 
Rating:
5.0

Love them there’re so kind and nice

PATONYA R.  |  First Impressions 
Rating:
5.0

Kenyatta was very sweet, personable and accommodating. Give her a raise.

david H.  |  First Impressions 
Rating:
5.0

Very clean and friendly staff .

RONDA A.  |  Overall Experience 
Rating:
4.0

Only issue i had so far was the online process. Thought it was my phone at first but when trying to upload my DL and proceed to check out the page kept freezing and would have to start over again. Tried it on another phone and did the same thing. Eventually I got it to go thru.

Tina L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Georgia R.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff!

Arzo/Jenia j.  |  First Impressions 
Rating:
5.0

Very good people and a great place to store

Matthew F.  |  Overall Experience 
Rating:
5.0

Very clean and friendly service

RONDA A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Levertes R.  |  First Impressions 
Rating:
5.0

The employees at 65th St & Geyer Springs location were very friendly and helpful.

Charnetta J.  |  Overall Experience 
Rating:
5.0

Me. Nieves was courteous and friendly… two unfortunately rare attributes in these times. She made us feel like she cared about our specific needs and was happy to provide her assistance. The next time we need a storage unit, we will be using this location.

Robert W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie P.  |  Overall Experience 
Rating:
1.0

I paid cash after dropping the van back off, then I find that my debit card was charged $14.06, September 14th, I requested a refund, I was told it would credit back to my account, 7 days later I have not gotten a refund, I instead was told I would need to speak to the supervisor tomorrow, I have waited a week, now I will have to report this to the credit bureau.

Corinthia S.  |  First Impressions 
Rating:
5.0

Best service ever

Warren N.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kennedi K.  |  Overall Experience 
Rating:
2.0

It had roaches and rats in it. It’s clean, climate control but definitely has roaches and rats…. Once i saw that i gave all my stuff away that was in the storage. But the people are friendly and very helpful!!!

Asteria J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

taquilla w.  |  Overall Experience 
Rating:
5.0

Staff was professional/provided helpful information/knew company standard !

Patricia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlotte W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REQUITA S.  |  First Impressions 
Rating:
5.0

The front desk clerk (guy) initially told me that there were ONLY 5X5s available and that the Kanis location had the larger units. I asked several times to verify. I had to go online myself only to discover that there were PLENTY of units and rented from there. Thank goodness for quick thinking and online rental and move-in.

TAIQUITHA R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joyce K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON G.  |  Overall Experience 
Rating:
5.0

Sharde's customer service was excellent. I was extremely impressed with her professionalism and positive attitude.

CHANSON N.  |  First Impressions 
Rating:
5.0

N/a

DARRYL B.  |  Overall Experience 
Rating:
5.0

I had an overall great experience!!😁 Thanks!

Rodney L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chasity O.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful, and I didn’t have to worry about my things, because my storage unit was safe and secure!

Libby P.  |  Overall Experience 
Rating:
2.0

They charged me to open lock but I still had to cut it anf they didn't give my money back thats bad business

Jasmine M.  |  Overall Experience 
Rating:
2.0

The lady was very rude and had a attitude when I walk in

ashley l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhianna A.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Herman D.  |  Overall Experience 
Rating:
5.0

The sales clerk was great. He did a great job on providing me with a storage room, thanks U-HAUL!!!!!!

Jeffery B.  |  First Impressions 
Rating:
5.0

Staff was fantastic and very helpful.

Henrietta S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria M.  |  First Impressions 
Rating:
5.0

MS. Sharde and her staff are amazing. They where always able to help. I would definitely use them again.

Deljuana H.  |  Overall Experience 
Rating:
5.0

Just awesome. The manager is so amazing and helpful

Andrea H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C.  |  Online Move In 
Rating:
5.0

Charde was exceptional. She made sure I had everything I needed. She explained to me the sizes of the trucks & storages. She answered all questions I had & was very professional.

Dandrea J.  |  First Impressions 
Rating:
5.0

No comments at this time!

Lawrence T.  |  Overall Experience 
Rating:
4.0

N/A

Carlita M.  |  First Impressions 
Rating:
5.0

I really appreciate the staff at this location. All were very accommodating and sensitive to my needs.

JO A L.  |  Overall Experience 
Rating:
5.0

Great customer services

Tamara M.  |  Overall Experience 
Rating:
5.0

Good units and friendly staff! Couldn't ask for more.

David C.  |  Overall Experience 
Rating:
3.0

Store manager at this location was very unprofessional and rude and called my peoples out there name

Natasha P.  |  Overall Experience 
Rating:
5.0

The GM was very polite and nice. I will give yall an A plus

Tamara M.  |  First Impressions 
Rating:
5.0

Did a great job taking care of my things

Rosa P.  |  Overall Experience 
Rating:
5.0

This location is still rated #1 is my book and I visit a lot of branches! Thank you Briana for doing an excellent job!

Lawrence T.  |  First Impressions 
Rating:
5.0

Nice, personal, and expeditiously responsive in our time of need. We are very thankful for the availability of this store and kindness of its staff.

Trakenya D.  |  First Impressions 
Rating:
5.0

Very friendly staff. I will Recommend your store on Geyer springs and 65th. Thanks and god bless

Sabrina P.  |  First Impressions 
Rating:
2.0

I was told two different things from the call center and store rep. When I called I was told I could rent the truck for 24 hours and when I went in the told me I would be charged a extra day

karen l.  |  First Impressions 
Rating:
5.0

She was very helpful, seeing as this my first time ever needing a storage unit. She was able to help me with all my many questions. From a truck reservation down to pick a lock for my storage unit.

portia w.  |  First Impressions 
Rating:
5.0

Very Good Service

evelyn j.  |  First Impressions 
Rating:
5.0

Great customer service

lisa l.  |  Overall Experience 
Rating:
5.0

Everyone was great! Seamless and well organized!

Pamela P.  |  First Impressions 
Rating:
5.0

Great customer service

lisa l.  |  First Impressions 
Rating:
5.0

Everyone were friendly and very professional. I have no complaints.

Almanda G.  |  Overall Experience 
Rating:
5.0

Excellent service,the people in this Store were great,nice, and helpful, they were concerned and very good at what they do. I recommend this U-Haul to anyone looking for great service,good work.

Tina U.  |  Reservation 
Rating:
5.0

Thanks for being such an awesome storage if I ever need you again I'll be back

Shana L.  |  Overall Experience 
No reviews have been submitted for this location.

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