Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inside of trailer needed sweeping. I did sweep before returning.
JAMES M
Rating:
5.0
Customer did not leave a comment.
tierra M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TIERRA M
Rating:
5.0
Customer did not leave a comment.
Shacara J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jalisa B
|
Overall Experience
Rating:
4.0
No issues. Just a single person working so took a minute to be helped.
SAMUEL V
Rating:
5.0
Very good place
TRACY H
|
First Impressions
Rating:
4.0
Services experience was great!
shirley w
|
Overall Experience
Rating:
5.0
Thank you
Gerald T
|
First Impressions
Rating:
4.0
Trailers should be washed and clean prior to reissue.
JOSIAH B
Rating:
3.0
The lady that helped was very friendly and helpful.
CASE C
Rating:
5.0
Customer did not leave a comment.
latoya m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cedric G
|
Overall Experience
Rating:
2.0
One male employee was sleeping when I arrived. The same employee then went outside with me and was unable to effectively assist with the trailer-hitching process.
C W
Rating:
5.0
I had no problems at all. Thanks
dianna j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMBERLY D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Arneatha W
Rating:
4.0
Everyone was very helpful!
VIVECA G
|
First Impressions
Rating:
5.0
Jordan he was excellent on job
OTHELIA R
Rating:
5.0
Did what they said they would do
Michael G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deandre c
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Constance H
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
JAMES W
Rating:
1.0
Did not put a pin on trailer it came off when loading the car on it. Had to buy my own
CRISTIAN L
Rating:
2.0
Person in charge of rental process was not helpful when I was confused. Her demeanor was cold and she rattled off directions like she didn't care if I understood. I won't use that location again.
ANN S
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER N
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
WANDA S
Rating:
5.0
Customer did not leave a comment.
ROGELIO C
Rating:
1.0
I was very disappointed. The had a bad transmission and when I returned it the Agent was aware that this was a known issue. Very lucky we dis not have a brake down. If it was not such a close move I would have taken the time to return it. Service at pickup was almost self serve. Not what I am used to with Uhaul.
SHAWN S
Rating:
5.0
Customer did not leave a comment.
DON M
Rating:
1.0
Customer did not leave a comment.
SONYA P
Rating:
4.0
Easier pickup after making reservation and paying with a card through the app.
RUSSELL G
Rating:
3.0
I recommend using card. If using cash it's a bunch of hoops to jump through and an unnamed employee lied about mileage and fuel usage. After walking to truck to verify mileage I was reimbursed for mileage. The claim was that I drove 40 miles but it was proven by verifying odometer that I had only driven 10 miles. If using u-haul take pictures of odometer and fuel before and after usage
HARRY C
Rating:
5.0
Customer did not leave a comment.
Jasmine S
|
Online Move In
Rating:
5.0
N/A
CYNTHIA O
Rating:
5.0
Customer did not leave a comment.
RICHELL S
Rating:
5.0
Great experience! The rep was knowledgeable, quick and professional!
KATHRYN G
Rating:
5.0
Customer did not leave a comment.
MILDRED H
Rating:
5.0
Customer did not leave a comment.
GEORGINIA A
Rating:
5.0
Very understanding and I thank them so much for that!
Jay P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MILDRED H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latasha O
Rating:
4.0
Another employee came up and helped me and another customer at same time, Great..
ANTHONY L
Rating:
3.0
Customer did not leave a comment.
MARQUES W
Rating:
4.0
No problems with equipment sand employees were very nice and helpful.
Kenneth H
Rating:
1.0
The first truck we got in was horrible. The doors had gaps so big you could see out of them. The tire was low and the check engine light was on. The second one wasn’t much better but manageable. Also, the lady put it in wrong and we had to drive 45 min to return it so we didn’t pay a $260 fee.
ROGER F
Rating:
5.0
Customer did not leave a comment.
SHONTA S
Rating:
5.0
Customer did not leave a comment.
AMANDA T
Rating:
4.0
I think the truck needs steering fluid !!
ROGELIO C
Rating:
5.0
Customer did not leave a comment.
QUINTON W
Rating:
5.0
Customer did not leave a comment.
Ciera P
Rating:
5.0
Customer did not leave a comment.
QUINTON W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAKESHA I
Rating:
5.0
Customer did not leave a comment.
Nadia M
|
First Impressions
Rating:
1.0
Agent was very rude and didn’t fix my issue with my rental I feel as if I was over charged and unheard
QUINCY G
Rating:
5.0
Customer did not leave a comment.
Paris B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jalibra I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIAN T
Rating:
1.0
Horrible customer service
AVERY S
Rating:
4.0
Could do more for customers with storage space main sliding door has been broken for months and had to take furniture and unload around through a small normal door.
Rashina R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TANIA B
Rating:
3.0
When I picked the truck up it showed 229 miles til empty. When I took it back, I put enough fuel in the truck that it showed 230 til empty. They charged me $9 because they said I did not replace enough fuel. So I am very disappointed with that! Everything else was good though
KEVIN S
Rating:
5.0
Very pleasant experience, will be back!
ALVIN H
Rating:
5.0
Customer did not leave a comment.
TEMEKA M
Rating:
5.0
Customer did not leave a comment.
Julie J
Rating:
5.0
The girl that assisted us help us find everything we needed from boxes , furniture mover, and our 6x12…. She was amazing with helping us extend our reservation and when we dropped of the rental she was there to assist us with a smile!! Absolutely amazing location and staff!!
KINDRA H
Rating:
5.0
Customer did not leave a comment.
TAMIKA S
|
Overall Experience
Rating:
5.0
Give us a break on some of the mileage LOL
CHICKETTA J
Rating:
5.0
Nothing. The crew was polite, efficient, and knowledgeable.
ERIC F
Rating:
5.0
Nothing! I give Mandy the Supervisor and the Customer Service gentleman a sixteen on this survey. The were so helpful I felt like i was at home. I've been seeing Mandy at other stores and it's time she gets her own store. Go Mandy!
JENNA C
Rating:
5.0
Customer did not leave a comment.
RUFUS B
Rating:
5.0
Customer did not leave a comment.
JERRY R
Rating:
4.0
Customer did not leave a comment.
Kenna L
Rating:
5.0
Customer did not leave a comment.
Michael R
Rating:
5.0
New locks for the key pickup. The woman that was working today had to help me get the lock open. Other than that I had no issues.
Laycie F
Rating:
5.0
The professional lady at the counter was awesome. She was also they same one that rented the truck. Will b back if needed
NOWOTNEY W
Rating:
3.0
Customer did not leave a comment.
Shari R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miranda D
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
KEITH T
Rating:
5.0
Customer did not leave a comment.
Chelsie W
Rating:
5.0
Customer did not leave a comment.
Jeffery N
Rating:
5.0
Customer did not leave a comment.
BRENDA P
Rating:
5.0
Customer did not leave a comment.
JOSE M
Rating:
5.0
Customer did not leave a comment.
James H
Rating:
5.0
Everything was good
LISA S
Rating:
5.0
Customer did not leave a comment.
PETER K
Rating:
5.0
Easy to book on the UHaul app
TERRY L
Rating:
5.0
Customer did not leave a comment.
ALFRED K
Rating:
5.0
Customer did not leave a comment.
Edwin B
|
Overall Experience
Rating:
1.0
This account was fraudulently opened and there is no way this store actually verified identity or the information that the criminal provided. I live almost 10 hours away and have never heard of or set foot in this store. Now I have to file a police report for identity theft.
Jakala G
|
First Impressions
Rating:
5.0
The young lady that was working is excellent at multi tasking!!!! She did an awesome job with the amount of customers that were there at one time
SHARON B
Rating:
5.0
Customer did not leave a comment.
Jh'Ayla C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID F
Rating:
5.0
Customer did not leave a comment.
Bendrick W
Rating:
1.0
The truck was reserved for a 7:00 AM Pickup. The place wasn't opened until 7:20 - 7:30 AM?? The gentleman (and I use that term loosely, as he had the personality of a rock) that finally opened had a major attitude. I'm not sure exactly what his problem was but I was very disappointed with the lack of professionalism and not apologizing for the late opening. I kept my wits about me and didn't exasperate the situation as I needed the truck. I've worked in a professional environment for over 35 years and if he was my employe, I would have second thoughts about keeping him employed!
Patrick F
Rating:
5.0
Customer did not leave a comment.
Shacara J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eddie S
Rating:
5.0
Customer did not leave a comment.
jacqueline S
|
Overall Experience
Rating:
5.0
Kenyatta was very helpful
Pashee W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LATOA H
Rating:
4.0
The only glitch in our rental was that facility doors were locked when we arrived at 8:15AM for our 8:30 rental. Evidently the employees needed to step out for a few minutes, but there was no sign indicating that they would be back shortly. After about 10 minutes they arrived and completed the rental process efficiently.
BRIAN R
Rating:
5.0
Good place, helpful staff
Charles L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Johneishia C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA L
Rating:
5.0
Customer did not leave a comment.
Jh'Ayla C
|
Online Move In
Rating:
5.0
Good management!
DEAN D
Rating:
1.0
Horrible managent, crazy prices for the location and service, manager would act out of character whenever it was their fault i couldnt pay my bill. The uhaul app never worked so i had to call to pay and when they wouldnt answer id be charged a late fee and the manager would never waive it
DESHONDE M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROSALYN D
Rating:
5.0
Customer did not leave a comment.
Rufus B
Rating:
5.0
Customer did not leave a comment.
STEVEN C
|
Overall Experience
Rating:
3.0
Had a breakdown and a flat
Lorie A
Rating:
3.0
We had a car hauler with a tire that blew and a dead battery on on of the trucks. We expect some accommodation for the hassles.
Lorie A
Rating:
5.0
Everything was just fine
steve j
Rating:
5.0
Nothing at all except a little more Training in using Google Maps to help the customers get closer to drop-off locations on one-way trips.
david d
Rating:
5.0
Customer did not leave a comment.
TaQuilla W
|
Overall Experience
Rating:
5.0
The young lady and guy at the counter were very helpful. I actually had to change my reserved storage because I needed a ground level. The guy was very helpful and found one for me. He explained how to use the entrance doors.
When we got in the storage unit, a more seasoned young lady was very helpful and insisted to help me find my new unit. She opened my unit for me and offered me the cart for free.
When checking out, the young lady helped me. She was very personable and nice.
All around great experience. I was very impressed! They all went above and beyond!!
Melissa F
Rating:
5.0
Front desk associate was amazing
ROBERT B
Rating:
4.0
Great personal service!
Willie L
Rating:
4.0
Customer did not leave a comment.
Demetris J
Rating:
5.0
Customer did not leave a comment.
Chuck B
Rating:
5.0
Customer did not leave a comment.
Tanetta J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher A
|
Overall Experience
Rating:
5.0
Better training of employees for equipment check out when the equipment has been reserved and payed for in advance.
Joan H
Rating:
5.0
Thank you for everything. One service rep did not appear to be aware of my prepaid reservation of the tow bar and tried to charge me.
Joan H
Rating:
5.0
Customer did not leave a comment.
Rodney L
Rating:
5.0
Customer did not leave a comment.
Allen H
Rating:
5.0
Customer did not leave a comment.
Raymond L
Rating:
5.0
Customer did not leave a comment.
Steven S
Rating:
5.0
Everything was smooth n expeditious...thank you..
SELETHER S
Rating:
5.0
The guy that helped us was extremely professional, very helpful, and friendly.
Ernest G
Rating:
5.0
Customer did not leave a comment.
toiya M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael S
Rating:
5.0
The employees at this location were very friendly and helpful 🙂
jessica h
Rating:
4.0
Customer did not leave a comment.
Alesha C
|
Online Move In
Rating:
5.0
Extremely helpful and professional
Norman F
Rating:
5.0
The lady that was very nice I would definitely recommend people use U-Haul I was very pleased with the time and orderly faster that they gave me my truck and storage
Lamont R
Rating:
4.0
Customer did not leave a comment.
Ganesha S
Rating:
3.0
The equipment was clean but The lock on the back of the truck was bent and we could not secure our equipment.
Bethany W
Rating:
3.0
Due to error not my own, autopay was taken off of my storage accounts. I was charged crazy fees that could have been avoided if the auto pay was on my account, yet nobody wanted to work with me in fixing this. I will be moving out as soon as possible.
Jamie P
|
Overall Experience
Rating:
5.0
Nothing I can think of
Don M
Rating:
5.0
Everything was very good, they were very helpful and the price was reasonable
Gary M
|
First Impressions
Rating:
5.0
Everything was fantastic and employees were very knowledgeable! Thanks
Kenyell T
Rating:
3.0
Customer did not leave a comment.
Matt W
Rating:
5.0
Customer did not leave a comment.
Ja'Mea H
|
Overall Experience
Rating:
5.0
Staff was very accommodating and polite
Cedric G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jade P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
GEORGIA R
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
ANGELO J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lowanna F
|
First Impressions
Rating:
4.0
I would use this storage unit again. I like the security and staff
SHELIA W
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Dave T
|
Overall Experience
Rating:
3.0
Access to the sliding door was poor. Made it difficult and time consuming to bring things in and out
Veronica A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Chantal W
|
Overall Experience
Rating:
5.0
Thank you so much for a pleasant experience.I will use your facility again and refer you to others.Thanks again at the 65th Geyer.Littke Rock location.
VIVECA G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Chantal W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
talmedge j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiann S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CATHY J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Edwin B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Barbara R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
james b
|
Overall Experience
Rating:
5.0
It’s always clean here
Tonya W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Yolanda B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ladarrius J
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Matthew A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Qunisha P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CATHY J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANTHONY B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TRAVIS S
|
Overall Experience
Rating:
5.0
The counter guy was extremely helpful. At the end of a moving day I couldn't have asked for a more understanding person. He even noted that I acquired a free months rental. He was awesome, I didn't catch his name. Young Black American highly intelligent and knowledgeable about the storage process and size . And also met me at the door and proceeded to show the process of checking and gaining access to storage area, all the while handling customers; that were purchasing boxes and things. The guy gave us a couple reconditioned boxes to finish the job. TOTALLY AWESOME keep guys like this you'll never have a customers complaint. period
Nowotney W
|
Online Move In
Rating:
5.0
Kenyatta Is awesome!!! Very helpful, informative and gracious! She is what made my experience an excellent one.
Jacob F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NICOLE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sequoya V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eleanor K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nakeytra C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Priscilla W
|
Overall Experience
Rating:
5.0
Very well kept and friendly people
Joyce a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra L
|
Overall Experience
Rating:
5.0
N/A
DONNA T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shamika H
|
First Impressions
Rating:
5.0
The storage facility was a reasonable price. The location is a little weird. While it’s not necessarily is the “good” part of town. It’s in a great location from the highway and close to where I live. Kenyatta Connors and staff were always super friendly and helpful when I had a request or question. The facility is safe and secure. The other customers and people I met there were just like me: looking for a safe and affordable storage area for their needs. Thank you.
Jesus V
|
Overall Experience
Rating:
5.0
The general manager was very courteous and helpful
WILLIE H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
keyon c
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
keyon c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nefretiri S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Latrese A
|
Overall Experience
Rating:
5.0
The manager was very helpful, patient and kind.
Kimberly G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roxann B
|
First Impressions
Rating:
5.0
Great service
Tiara W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Georgia R
|
Overall Experience
Rating:
5.0
Would use your facilities again if needed
RYAN M
|
Overall Experience
Rating:
5.0
The facility was clean, the staff was nice and very professional and it didn’t take long to get everything done. I appreciate the help given by the GM
Kanisha W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WINDA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Symphony P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
marikos b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DELLEN L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Geneva G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DORKENDA M
|
Overall Experience
Rating:
5.0
The general manger here was lovely and professional. It was a great experience and I’ll definitely recommend to family and friends. I had to come to the Geyer Springs location after the GM at the Colonel Glenn location was extremely rude, unprofessional, and condescending. It seems like she hates her job.
Taylor M
|
First Impressions
Rating:
5.0
The only Major problem I had was mice or some typa rodent got in unit left droppings nd urine stains on things
Lauren F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erica T
|
Overall Experience
Rating:
4.0
The only problem I had was my bed could not fit in the storage
Kierra L
|
Online Move In
Rating:
2.0
Poor communication moved out unit 2/18/23
Dominique W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Briana L
|
Overall Experience
Rating:
1.0
TOOOOOOOOOOOOOOO MANY ROOF LEAKS, WATER LEAKING INTO THE STORAGE. I WOULD HAVE NOT RUSHED TO MOVE MY THINGS OUT HAD I KNOWN THEY WERE SAFE AND NOT GOING TO BE DAMAGED FROM WATER.
CORDELLIO B
|
Overall Experience
Rating:
4.0
Kenyatta and Keith at the 65th and Geyer Springs location are awesome. They always went over and above to provide excellent customer service. If I need another storage unit in that area, I would definitely go back to them.
Felicia T
|
Overall Experience
Rating:
2.0
My items were damaged to to a leak in the bison and I was not informed of the leaking then when I brought it to the attention of management I was blown off and just told to file a claim
ashley W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lance G
|
Overall Experience
Rating:
1.0
When I got there my reservation couldn’t be found he then told me that the manager never checked the truck in so I had to wait until he made another reservation and I also did not get the storage I had booked either! Very horrible experience I’ll never spend another dime with uhaul
COURTNEY H
|
Online Move In
Rating:
1.0
It was raining in my unit. I was told there was nothing uhaul could do since I didn't have insurance, which wasn't offered to me when I got the unit. The employee goes on to say it always rains in them!
stormy g
|
Overall Experience
Rating:
2.0
They drove a uhaul truck through my storage door and it wasn't secure for days after I was told it would be fixed the next day. My storage had roaches in it that I didn't bring there and had to come from storage room next door. I'd rather keep my things n the backyard than at that Uhaul on Geyer Springs.
Damon M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marterica D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Taqueshia S
|
Overall Experience
Rating:
4.0
N/A
kevin k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Decarlos H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
stormy g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kimberly S
|
First Impressions
Rating:
2.0
We had a reservation for a10x10x10 and nothing was available. Wasted hours of my time. Would never. Use u haul again for any type of storage. They shouldn’t reserve something that isn’t available. Awful experience
Meg B
|
First Impressions
Rating:
5.0
God is good all the time!
Diane R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edward S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lance G
|
Online Move In
Rating:
1.0
After arriving to the facility to unload the uhaul we got several items off the truck and was arrived at the unit it was leaking. I spoke with the representative which informed me they didn’t have anymore units available and there was nothing he could do. I had to find another storage facility and get the truck turned back in with a hour a spare and it was close to everything closer. It was very inconvenient. Time and money wise.
Shekita C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terry F
|
Overall Experience
Rating:
5.0
Everybody I know has business with you guys you all are wonderful
Angellia P
|
First Impressions
Rating:
5.0
Shardae was so helpful and knowledgeable, extra kind
Rosemary B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alivina H
|
Online Move In
Rating:
1.0
U halll customer serviced agreed to return money as I called on March 10 morning to call cancel the rent which was supposed to start on March 10 and I am moving my stuff only on March 12. Since I had to store in different location, I requested to calccel or change the place. But I never heard from LR office, and charged on my account for service I never used. Terrible experience!
Binod C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lekasha J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
cicely m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lekasha J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lekasha J
|
First Impressions
Rating:
5.0
Thank You!!!Those Ladies are awesome!!!
Lekasha J
|
First Impressions
Rating:
5.0
Great Experience!!!Sharde Nieves was very helpful and courteous...Highly recommended!!!
Willie H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TIMOTHY C
|
Overall Experience
Rating:
5.0
Love them there’re so kind and nice
PATONYA R
|
First Impressions
Rating:
5.0
Kenyatta was very sweet, personable and accommodating. Give her a raise.
david H
|
First Impressions
Rating:
5.0
Very clean and friendly staff .
RONDA A
|
Overall Experience
Rating:
4.0
Only issue i had so far was the online process. Thought it was my phone at first but when trying to upload my DL and proceed to check out the page kept freezing and would have to start over again. Tried it on another phone and did the same thing. Eventually I got it to go thru.
Tina L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Georgia R
|
Overall Experience
Rating:
5.0
Very helpful and friendly staff!
Arzo j
|
First Impressions
Rating:
5.0
Very good people and a great place to store
Matthew F
|
Overall Experience
Rating:
5.0
Very clean and friendly service
RONDA A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Levertes R
|
First Impressions
Rating:
5.0
The employees at 65th St & Geyer Springs location were very friendly and helpful.
Charnetta J
|
Overall Experience
Rating:
5.0
Me. Nieves was courteous and friendly… two unfortunately rare attributes in these times. She made us feel like she cared about our specific needs and was happy to provide her assistance. The next time we need a storage unit, we will be using this location.
Robert W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie P
|
Overall Experience
Rating:
1.0
I paid cash after dropping the van back off, then I find that my debit card was charged $14.06, September 14th, I requested a refund, I was told it would credit back to my account, 7 days later I have not gotten a refund, I instead was told I would need to speak to the supervisor tomorrow, I have waited a week, now I will have to report this to the credit bureau.
Corinthia S
|
First Impressions
Rating:
5.0
Best service ever
Warren N
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
KENNEDI K
|
Overall Experience
Rating:
2.0
It had roaches and rats in it. It’s clean, climate control but definitely has roaches and rats…. Once i saw that i gave all my stuff away that was in the storage. But the people are friendly and very helpful!!!
Asteria J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
taquilla w
|
Overall Experience
Rating:
5.0
Staff was professional/provided helpful information/knew company standard !
Patricia B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charlotte W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
REQUITA S
|
First Impressions
Rating:
5.0
The front desk clerk (guy) initially told me that there were ONLY 5X5s available and that the Kanis location had the larger units. I asked several times to verify. I had to go online myself only to discover that there were PLENTY of units and rented from there. Thank goodness for quick thinking and online rental and move-in.
TAIQUITHA R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Joyce a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tracy R
|
Overall Experience
Rating:
5.0
Sharde's customer service was excellent. I was extremely impressed with her professionalism and positive attitude.
CHANSON N
|
First Impressions
Rating:
5.0
N/a
DARRYL B
|
Overall Experience
Rating:
5.0
I had an overall great experience!!😁 Thanks!
Rodney L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chasity O
|
Overall Experience
Rating:
5.0
Staff was friendly and helpful, and I didn’t have to worry about my things, because my storage unit was safe and secure!
Libby P
|
Overall Experience
Rating:
2.0
They charged me to open lock but I still had to cut it anf they didn't give my money back thats bad business
Jasmine M
|
Overall Experience
Rating:
2.0
The lady was very rude and had a attitude when I walk in
ashley l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rhianna A
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Herman D
|
Overall Experience
Rating:
5.0
The sales clerk was great. He did a great job on providing me with a storage room, thanks U-HAUL!!!!!!
Jeffery B
|
First Impressions
Rating:
5.0
Staff was fantastic and very helpful.
Henrietta S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gloria M
|
First Impressions
Rating:
5.0
MS. Sharde and her staff are amazing. They where always able to help. I would definitely use them again.
Deljuana H
|
Overall Experience
Rating:
5.0
Just awesome. The manager is so amazing and helpful
Andrea H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth C
|
Online Move In
Rating:
5.0
Charde was exceptional. She made sure I had everything I needed. She explained to me the sizes of the trucks & storages. She answered all questions I had & was very professional.
Dandrea J
|
First Impressions
Rating:
5.0
No comments at this time!
Lawrence T
|
Overall Experience
Rating:
4.0
N/A
Carlita M
|
First Impressions
Rating:
5.0
I really appreciate the staff at this location. All were very accommodating and sensitive to my needs.
JO A
|
Overall Experience
Rating:
5.0
Great customer services
Tamara M
|
Overall Experience
Rating:
5.0
Good units and friendly staff! Couldn't ask for more.
David C
|
Overall Experience
Rating:
3.0
Store manager at this location was very unprofessional and rude and called my peoples out there name
Natasha P
|
Overall Experience
Rating:
5.0
The GM was very polite and nice. I will give yall an A plus
Tamara M
|
First Impressions
Rating:
5.0
Did a great job taking care of my things
Rosa P
|
Overall Experience
Rating:
5.0
This location is still rated #1 is my book and I visit a lot of branches! Thank you Briana for doing an excellent job!
Lawrence T
|
First Impressions
Rating:
5.0
Nice, personal, and expeditiously responsive in our time of need. We are very thankful for the availability of this store and kindness of its staff.
Trakenya D
|
First Impressions
Rating:
5.0
Very friendly staff. I will Recommend your store on Geyer springs and 65th. Thanks and god bless
Sabrina P
|
First Impressions
Rating:
2.0
I was told two different things from the call center and store rep. When I called I was told I could rent the truck for 24 hours and when I went in the told me I would be charged a extra day
karen l
|
First Impressions
Rating:
5.0
She was very helpful, seeing as this my first time ever needing a storage unit. She was able to help me with all my many questions. From a truck reservation down to pick a lock for my storage unit.
portia w
|
First Impressions
Rating:
5.0
Very Good Service
evelyn j
|
First Impressions
Rating:
5.0
Great customer service
lisa l
|
Overall Experience
Rating:
5.0
Everyone was great! Seamless and well organized!
Pamela P
|
First Impressions
Rating:
5.0
Great customer service
lisa l
|
First Impressions
Rating:
5.0
Everyone were friendly and very professional. I have no complaints.
Almanda G
|
Overall Experience
Rating:
5.0
Excellent service,the people in this Store were great,nice, and helpful, they were concerned and very good at what they do. I recommend this U-Haul to anyone looking for great service,good work.
Tina U
|
Reservation
Rating:
5.0
Thanks for being such an awesome storage if I ever need you again I'll be back
