Customer Reviews for U-Haul Moving & Storage at 6th Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at 6th Ave

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Tim S. on

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ANTHONY C. on

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Used them for 4 years and never a problem

Kenneth B. on

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Richard N. on

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David W. on

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Freda A. on

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Give at 30 minutes grace time to return equipment. This would help customer not to be in a big rush. Reduce mileages cost .

CHRIS P. on

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Paul G. on

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Bo W. on

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Employees at time of pickup & return were very friendly & pleasant.

Gilbert J. on

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Great job!

Terry T. on

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Taylor does a SUPER job! You are very fortunate to have her.

Joyce F. on

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Suzanne B. on

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Jason D. on

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Not so much of a complaint as a suggestion: I bought a cable ratcheting winch (come-along) from your shop to assist in pulling a vehicle onto the trailer I had rented. It would be good to have an instruction sheet or even give a demo as to how that thing works. We figured it out, but it was a bit frustrating. Recommend you also mention to vehicle trailer renters that they will need a chain or strap the length of the trailer to get their vehicle onto it. No problems, here, just a learning curve in the sun. Very friendly and efficient staff, though.

Nancy H. on

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Kaleigh S. on

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The girl who helped us at the counter (I wish I had caught her name) was super friendly and helpful. They had the truck gassed up and waiting for us to pull off the lot and they were very helpful with assisting us in picking out boxes and packing tape.

Don K. on

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All staffers, at reservation, pickup, and return were very professional and helpful.

sam h. on

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Jordan F. on

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Ms. Cantrell was very fast and efficient. The other employee was personable, but I place efficiency of service getting me in and out when moving.

JASON S. on

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Marie J. on

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Charles H. on

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william l. on

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Truck was ready on time. Quick check out & check in.

Stacey P. on

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The staff is friendly, quick and very helpful!!!

DOT D. on

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Unfortunately I did not get the name of the young man who attended my needs but he was very pleasant and helpful. He was by hisself and busy and was smiling and helpful to everyone. Same person, same service when I returned. He needed help but he handled it well.

Edward H. on

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John U. on

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Lynn H. on

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Gregory B K. on

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Chuck S. on

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Joe S. on

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KYLE H. on

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FRANCEE P. on

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Lowell J. on

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My plans had changed three times due to my spouse injury and emergent hospital stay. All changes were made and kept.

Donald L. on

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Not much at this time, the person at the counter was incredibly nice and helpful. Great customer service rep for the U-Haul company. I will always use this location from here on out. Thanks for a great experience.

Edith P. on

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Johnathan was a big help on my last moving out day at your facility. He is a class guy. Edith Peebles

john b. on

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Vyron H. on

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They saved me some money with the free month storage for renting a truck , I rented a truck 11/2 years ago and the free month was still good to use but I forgot until I was about to pay !!

lakendra n. on

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Russell R. on

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The young lady I met was very friendly. And was able to help me.

Jeff S. on

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My rep., Jonathan Hall, was very friendly and helpful.

Clara W. on

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Everything good

Franklin M. on

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Through my rental this time I discovered that reservations mean nothing to uhaul. I booked a truck for a 4pm pickup. I arrived a little early to pick up the truck and I was told that it wasn't available yet, it wasn't due back until 4. I asked what would happen to my rental if the current renter didn't bring the truck back on time, and was told that I would have to wait even though I had a confirmed rental time scheduled. I then asked if another truck would be made available if that happened to be told that I would have to wait until it arrived or cancel/rent somewhere else. Apparently uhaul, stacks rentals so tightly that they have no room for error. If someone doesn't bring a truck back on time it throws off every other rental for the day. And the employees are so used to it happening, they don't even care, they just shrug their shoulders and laugh it off. I will avoid renting from uhaul in the future.

Jessica P. on

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Rodney M. on

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I have used this place several times and never have nothing but excellent service.

Chris T. on

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Taylor Davis did a great job and was very kind and friendly. She was very helpful with making recommendations to help make our move go more smoothly. She is one of the more personable and knowledgeable people that I have ever come across at a U-Haul location.

Mary Y. on

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Change your policy on refunding of gas overage. Accidents happen. Distractions. Noslle hangs. Etc.

James A. B. on

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Resheca A. on

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ANGIE B. on

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Nothing, the store I used was great!

christina t. on

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Sam J. on

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Facility very nice but upstairs internal difficult to assess especially with sleeper sofa!!

Mary AND James M. on

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We rented u-box containers & also bought insurance to cover our furniture and boxes of personal contents..The insurance was through U-Haul ..That’s what we paid for; but when the movers unpacked our furniture & contents , we had several pieces of furniture damaged..We filed a claim ,to find out that the insurance is with repwest insurance company..We did all the photos of the damaged things ; faxed & e-mailed all the info ..And waited & waited for almost 2 months to find out they denied the claim..The letter stated that they do not cover NORMAL shifting in transit or being moved ..So what did We PAY the insurance for?? We have no problem with UHaul , but never get taken on paying for their insurance..Get your own ..

Layton L. on

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Marcus S. on

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John b. on

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Sheila P. on

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Probably not because of the availability of the size of the trucks y’all off on the weekend

Susan W. on

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Ronald C. on

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Had to pay & put card on file. Still waiting on my refund on my card.

David W. on

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Few items on the truck did not work and should’ve gone through a better check before letting someone rent it. Service was great, just the vehicle had problems not the staff.

William W. on

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HOWARD R. on

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The young lady that waited on us at 7 am was awesome. Haley was her name she was very knowledgeable and a real go getter. She had us hooked up and ready to go in a matter of minutes. She is a small young lady but I was impressed by her strength and abilities to maneuver and hook up the equipment. She was a real joy to do business with and I hope the next time I need U haul she is the one who waits on us. Great employees like Haley makes for a great company.

Patrick W. on

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Beverly J. on

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Michael H. on

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Matthew A. on

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richard W. on

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Nothing! You guys have gotten this down to an art! Well done.

Dustin W. on

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Awesome service and very friendly personnel.

CHERIE S. on

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I was disappointed that last month’s rent was not prorated. I paid on 3/13 as due, removed contents & cancelled on 3/20. After six years of quarterly on-time pays & rate increases wish prorated bill.

greg l. on

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Everything is always in great condition and ready to go. I have no complaints at all.

john c. on

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Taylor Davis is friendly, articulate and knowledgeable! Thanks!!!

Kaila F. on

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The van needed to be swept out but I assume the man that had it before me got charged even though I didn't do it I went ahead and swept the van out that way I wouldn't get charged but very friendly people always do my business with U-Haul

Frederick C. on

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You guys were great! Thanks very much

Samuel C. on

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Mgt issues day one rules won NEVER WILL USE ANYTHING FROM UHAUL or ever recomment your company. Call if really interested.

Ashley B. on

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cynthia g. on

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Young lady was very friendly

Marisol C. on

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Paul W. on

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MARY P. on

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Jacob B. on

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Melissa J. on

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Great service!

Ashley M. on

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Rick s. on

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How great would recommend, also Would use again. Lowest price too.

danny h. on

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Staff was friendly and helpful.

Monica W. on

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Karen K. on

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The employees at uhaul are the best! They go beyond and above to make your move as smooth as possible.

Jill M. on

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No comment

AMY G. on

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Great Customer Service!!

gary r. on

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Would like to thank everyone

Gale G. on

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1st time to use climate control. Was extremely pleased w all aspects of this business, location and friendly service

Dominique R. on

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Some of the staff were nonchalant and some seemed to just want you off the phone. Felt like I was being rushed.

Rob D. on

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Tammy and Taylor were fantastic to work with and very helpful. I appreciate them helping me finish my half across the country move which involved a large number of u-Haul U-Boxes.

Bradley H. on

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Our storage building was destroyed in a storm. UHaul gave all of the victims of the storm one free month of storage. I really appreciate that. Thank you UHaul!!

Christine Y. on

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Clean facility. Friendly and helpful staff.

EDWARD A. on

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Excellent service

Kim W. on

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the guy was super nice and explained everything will definitely be back