Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly service. Will be back for any of my moving needs.
Lisa E
Rating:
1.0
The U-Haul app was a complete disaster, I could not rent a trailer from the very close U-Haul dealer because the dealer did not show up on the app. The app took me to another less convenient location, I completed the reservation and went to the vendor, it was a Chinese restaurant that had a closed for renovations. Drove to the dealer that was the original dealer I wanted and he had the trailer I wanted. I completed the reservation there. I actually went back to check on the reservation with the dealer the day before I was to pick up the trailer and all was good. I went to pick up the trailer the next day and the dealer said the main U-Haul corporation changed my reservation to another dealer 20 miles away. I asked why they changed and he did not know, I asked if the trailer I wanted was still available and he said yes it’s outside. Needless to say I rented the trailer there. Then I had the problem of canceling the reservation at the other dealer 20 miles away, what a problem had to talk to 2 people to cancel a reservation I did not make.
U-Haul needs to get its act together.
The trailer I rented was excellent and the dealer on 6th Ave in Decatur Al was great, I recommend his location for everyone.
WILFRED J
Rating:
5.0
This is maybe my fourth time in a year to rent from this location. Adam and his crew are always Rockstars. This is the only place I will go in town.
PERRY B
Rating:
5.0
Customer did not leave a comment.
BELINDA A
Rating:
4.0
Customer did not leave a comment.
Ashley S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
PAUL S
|
Overall Experience
Rating:
5.0
The young man who helped me has helped me in the past and provided excellent customer service. Even checked me in while on his break. He is always on his game and representing the company well!
JEFFREY F
Rating:
5.0
The gentleman working at the Uhaul dealer on 6th avenue in Decatur Alabama on 6/17/25 at 2pm was very pleasant.
JOSHUA L
Rating:
1.0
They allow the manager Adam Hall to beat on the bathroom door yelling threats toward you “you will be trespassed I’m calling police” because they aren’t “fully staffed” although it’s posted they open at 7am as if calling the police makes a f u ck to me. I guess since I’m African American he through that would instill some sort of fear in me it’s not my issue which is why I immediately stopped paying their stupid a s s.
Santana B
|
First Impressions
Rating:
5.0
⭐️⭐️⭐️⭐️⭐️
James N
Rating:
2.0
Simply put they did not check to see or they used van themselves and left it 3.5 gallons short of full from the last customers or their own use!
The young man who checked me out said bring it back with the amount of fuel you used. I simply did not see or think to ask about the fuel being when I started being an issue because we could not even start the van when I got in it due to the fact that someone had wheel locked the steering wheel. Took me 5 mins to find the young man to unlock the steering. He should have seen it was short on fuel when he started the vehicle. I ran my 4 errands and use 9 MILES OF TRAVEL WORTH OF GAS! The van says it gets 17mpg right where the odometer! I do the simple math. 17-9 = 8. I pumped 2.00 of a 2.69 gas price at the Chevron .2 miles from the Uhaul
Facility. Thus I put more than I needed to cover my use!
Get to Uhaul and a new young man goes to check out van and proceeds to tell me I am about 2.5 to 3 gallons short of fuel to fill up a van I went less than 10 miles in on my 2 hour venture. He takes it upon himself to school me on the proper way to rent a van and to take pictures of the fuel gage like the email full of instructions I guess they sent me after I got the keys. So now he wants to bill at least 7plus dollars fee for a not filled tank. I WASTED MY OWN TIME AND DROVE TO THE SHELL STATION ON THE CORNER AND ADDED AN ADDITIONAL 2.5 GALLONS ABOVE WHAT I USED!! Get back and my total rental was 32dollars and change!!
It shows me that someone did not do the work when the last customer turned in the van or charged them a load of gas money and never filled the van up and they wanted me to pay for the employees own mistake!!
Wasted 20 minutes of my time and gave them 3 gallons of free gas to avoid the hostage situation I was placed in at 6th Avenue U-haul!
Buyer beware!!! Use your phone and cover the incompetence of the situation!
PAUL W
Rating:
5.0
Customer did not leave a comment.
EARL H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICKI P
Rating:
5.0
Customer did not leave a comment.
Thomas A
Rating:
5.0
Customer did not leave a comment.
TERRELSHANEKA D
|
First Impressions
Rating:
1.0
Teresa Swords
TERESA M
Rating:
5.0
Staff were so friendly and helpful it made renting the storage unit easy.
CASSANDRA L
|
First Impressions
Rating:
1.0
When equipment is return, check it in right then and not 24 hrs later then charge the customer money for unreturn equipment that was in fact returned and returned 3 hours before it was even due to be turned back in.
Rebecca B
Rating:
2.0
Truck was not ready at the first location and that location was closed. Transferred 4 times and hung up on when I called customer service. 2 nd location had trouble assigning a truck. I will try to use anyone besides U-Haul for my next move.
MICHAEL B
Rating:
5.0
Dereck was awesome! Highly recommend for anyone needing assistance with their items !
BRANDEE M
|
First Impressions
Rating:
5.0
It was great to use when I needed it
Bruce E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Johnnie S
|
Overall Experience
Rating:
5.0
Absolutely nothing everything went well very helpful. They did a great job.
WILLIAM B
Rating:
5.0
Everyone very friendly and helpful. Adam did an excellent job installing our receiver hitch.
Rita T
Rating:
4.0
Customer did not leave a comment.
HENRY H
Rating:
1.0
Dirty facilities , terrible staff thats never there and broken or not functional door,
Trash everywhere, will not come back
Brandon C
|
Overall Experience
Rating:
5.0
I didn’t grab the employee name, but it’s the third rental where I dealt with him. He’s very pleasant and helpful. He’s one of the reasons I come back to this location.
Joseph S
Rating:
4.0
Better truck maintenance
BETTYE K
Rating:
5.0
Employees very nice and helpful.
JOHN C
Rating:
3.0
Customer did not leave a comment.
Britanny M
Rating:
5.0
Customer did not leave a comment.
JAMES T
Rating:
5.0
Customer did not leave a comment.
Richard m
|
Overall Experience
Rating:
5.0
The gentleman who helped me was polite, friendly, and professional. He was neatly dressed and gave the impression he enjoyed his job. He helped me with the necessary paperwork and helped guide me to which vehicle would best serve my needs.
Gloria G
Rating:
4.0
Customer did not leave a comment.
LINDADYIL R
|
First Impressions
Rating:
5.0
Overall experience was excellent. Very professional and friendly staff. Derek was exceptional.
JOHN A
Rating:
5.0
Customer did not leave a comment.
MATTIE H
|
Overall Experience
Rating:
5.0
Great customer service all the workers are super nice and very professional
Cheryl H
Rating:
5.0
Great Service!
HAROLD W
Rating:
4.0
Clean the truck glass inside and out and the cab before you let them leave the velocity.
RALPH P
Rating:
5.0
Customer did not leave a comment.
RONALD J
Rating:
5.0
Customer did not leave a comment.
DUNG T
Rating:
5.0
Customer did not leave a comment.
ERICA M
Rating:
5.0
Customer did not leave a comment.
Jose A
Rating:
5.0
Customer did not leave a comment.
MICHAEL P
Rating:
5.0
Customer did not leave a comment.
THOMAS P
Rating:
5.0
Adam with a clean, no fluff way of doing business. I appreciated the efficacy. Two thumbs up!
JUSTIN V
Rating:
5.0
Customer did not leave a comment.
CASSANDRA G
Rating:
4.0
Customer did not leave a comment.
JESSE T
Rating:
3.0
Your GM tried to move a 2-ton truck forward by pushing his back into my tailgate - the second i noticed his actions i stopped him from a permeant dent.
The answer was to ask me to pull ahead one inch, which i did, we could have had a big issue to deal with, for a GM not a smart move.
KEVIN B
Rating:
5.0
Customer did not leave a comment.
Linda H
Rating:
4.0
Customer did not leave a comment.
Linda H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Quilicia P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GLORIA M
Rating:
2.0
Ypu need to hire more workers. You had one employee doing everything by his self. He had a good spirit despite him being overloaded with all the responsibilities by himself
TEYAKA T
Rating:
5.0
Customer did not leave a comment.
CECE J
Rating:
5.0
Customer did not leave a comment.
Julissa C
Rating:
5.0
The staff was great
james d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN B
Rating:
5.0
Excellent. Friendly and helpful service.
SANDRA T
Rating:
4.0
Manager was very helpful and nice, not just to me the place was busy. He was awesome to everyone at 6:30 pm with a storm coming in. Great dude!
ALISON W
Rating:
5.0
Customer did not leave a comment.
SHERRI H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joyce A
Rating:
5.0
Rep was very nice and friendly even though the system wasn’t working properly rep reassured me that everything was taken care of for me
LATISHA S
Rating:
4.0
Customer did not leave a comment.
Kaleb G
Rating:
5.0
No improvement needed. We had a very pleasant experience. All 3 men was nice and accommodating.
VERONICA T
Rating:
4.0
Customer did not leave a comment.
PATRICIA M
Rating:
5.0
Very efficient, got me checked in extremely fast.
Robert G
Rating:
3.0
We moved our stuff in because another place was getting too expensive. Then the rates here were raised every year until it was priced out of all comparison to even other UHaul places. The climate controlled section was almost never in the optimal range shown on the big thermometer and for the price paid, it should have been much better controlled. But our stuff survived and was secure.
ALAN L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEANGELO B
Rating:
5.0
Customer did not leave a comment.
mary s
Rating:
2.0
The manger was a little creepy . After I paid my storage they continue to double lock my storage an I couldn’t use my 24 access because it was double locked . My stuff was in storage for a whole year. I get it out an my totes are covered in rat poop on in side storage unit !
Jada F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TOMASHA M
Rating:
5.0
Customer did not leave a comment.
Joe S
Rating:
5.0
Customer did not leave a comment.
MINDY B
Rating:
5.0
Great job 6th Ave U-Haul.
ANTWON O
Rating:
5.0
Customer did not leave a comment.
Lisa F
|
First Impressions
Rating:
5.0
Derrick was fucking awesome. Give that man a raise!
DAVID M
Rating:
5.0
Rental went smoothly. Attendant was friendly and professional.
Thank you
LINDA T
Rating:
5.0
Good service
Randy C
Rating:
3.0
Lower the deposit. My total cost was $23. My deposit was a was more than $100. I feel the deposit should be twice what the rental price is. Reason. When I returned what I rented (earlier than requested time). My deposit refund was $107. I got a receipt for that. But my bank statement said I was charged the full amount of $133. When I came in there. I was given another receipt claiming I was credited for $107 and that I needed to talk to my bank. So I did. Now I have to wait ten days for the bank to investigate because the say it doesn't show that I'm due any refund.. MAD!!!
KATHRYN S
Rating:
5.0
Great easy and fast
WILLIAM A
Rating:
1.0
This car uses a lot of gas.
SCHNAIDER A
Rating:
5.0
Customer did not leave a comment.
JAMES S
Rating:
5.0
Customer did not leave a comment.
MELISSA J
Rating:
3.0
Truck needs maintained. The support was horrible and steering very loose.
CHRIS C
Rating:
4.0
Customer did not leave a comment.
William S
Rating:
3.0
Customer did not leave a comment.
ADRIAN S
Rating:
5.0
Had good experience
DIANE M
Rating:
4.0
The workers at this location are so understaffed but do an amazing job I'd like to pay them on the back and Adams customer service is outstanding.
SONYA G
Rating:
5.0
Customer did not leave a comment.
ALISHA C
Rating:
5.0
The gentleman who waited on us had wonderful customer service skills. He was efficient, friendly, knowledgeable and funny. 😄 He needs a raise!
Julie P
Rating:
5.0
Customer did not leave a comment.
Bryan C
Rating:
5.0
Quick, friendly check-in.
Gary S
Rating:
5.0
Customer did not leave a comment.
AMY S
Rating:
5.0
Customer did not leave a comment.
Marvin J
|
Overall Experience
Rating:
5.0
Drop off was good
Paul A
Rating:
5.0
Customer did not leave a comment.
KATHRYN C
Rating:
4.0
Inaccurate gas charges resulting in even more lost money.
JOSHUA H
Rating:
5.0
No problems. Trailer pulled like nothing at all.
DEE L
Rating:
5.0
The pickup trucks should be four wheel drive.
Heath G
Rating:
5.0
He is Super friendly and very helpful!
Melo S
|
Overall Experience
Rating:
4.0
While the manager was incredibly nice and professional, the truck was not cleaned. I was also charged $60 for an additional day when I was told I’d be charged $30.
CAITLYN P
Rating:
5.0
Customer did not leave a comment.
TAESEAN M
Rating:
4.0
lower rate on 1 day rentals,5/9 open trailer.
MICHAEL H
Rating:
5.0
Great service
JOHN M
Rating:
5.0
I don't know what you could do to improve.Im very satisfied with your service
BILLY G
Rating:
5.0
Everything was really good and professional. Good job uhaul
MITCHELL H
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
The Rental went very good. The price was affordable. The only thing we were not happy about is having to pickup the truck in Decatur instead of Hartselle where we live. That caused extra time during moving day. We were originally told that the truck would be available in Hartselle. Otherwise, we appreciate how considerate and friendly the service was at the Decatur location.
STEPHEN C
Rating:
2.0
Customer did not leave a comment.
LISA J
Rating:
5.0
Customer did not leave a comment.
SARAH L
Rating:
5.0
Customer did not leave a comment.
RICHARD P
Rating:
4.0
Customer did not leave a comment.
MARCUS S
Rating:
4.0
The truck was on 3/8 full of gas and I brought it back with more than that but they charged me with 2 gallons of gas. That was a little lame and didn’t find it out till I got my final receipt. They were not busy but still didn’t check it in until sometime after I left.
MICHAEL H
Rating:
5.0
Laura was very friendly and helpful
WESLEY S
Rating:
3.0
Team members during rental were not an issue, but the computer software was an issue. It caused my rental to take about an hour. The team had to call IT.
David H
Rating:
3.0
Customer did not leave a comment.
RYAN C
Rating:
5.0
Customer did not leave a comment.
MARTHA S
Rating:
5.0
Excellent staff, service
NANCY T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GEORGETTA A
Rating:
5.0
Customer did not leave a comment.
MARK B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMAS F
Rating:
5.0
Air in truck did not work driver door was messed up did not close all the way fender was bent on door. Truck sounded horrible
MARY A
Rating:
3.0
When placing the reservation for the truck. I also requested to have a storage unit reserved. After driving 10 hours, I got to the facility and the girl told me they don’t do reservations. I ended up having to get a larger more expensive unit.
The girl was really nice but had no clue how to rent the unit.
JENNIFER H
|
First Impressions
Rating:
5.0
Unit was very clean…building was very clean and easily accessible. Employee was very helpful in many ways, including walking me thru all “rules” and access information.
Lisa M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John G
|
Overall Experience
Rating:
5.0
Everyone there was extremely accommodating and helpful. Derrick and Adam went above and beyond in helping me get a truck rental and storage unit in a very quick manner.
Terri R
|
First Impressions
Rating:
5.0
Adam was wonderful and very helpful and personable.
Dawn M
|
First Impressions
Rating:
5.0
I had a great experience! There were no issues that I can think of even when I had questions about anything I was always given great customer service.
terry m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESSICA S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Frankie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Owen R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LaDaris P
|
Overall Experience
Rating:
2.0
The time it took me to get in and out with my rental was redicuous workers were very slow. I am surprised that store is still opened. The one on Beltline Rd is great 6th Ave is terrible.
DORIS C
|
Overall Experience
Rating:
5.0
Adam and Gierge were very helpful and the faculty was very clean and well organized.
JENNIFER D
|
Overall Experience
Rating:
5.0
They were very accommodating of our needs !
Carl A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
April Z
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mary L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carl A
|
First Impressions
Rating:
5.0
Don't have any
AUDREY B
|
First Impressions
Rating:
5.0
None
AUDREY B
|
Overall Experience
Rating:
4.0
Customer service was excellent, General Manager, Brad was awesome. The only thing I didn’t care for was my unit was near the parking lot that they were doing paving and all the debris kept getting into my unit.
Donnamarie D
|
Overall Experience
Rating:
3.0
There was alot of confusion with this move due to the electrical being off at the facility. There were no lights on when loading our inside storage unit and it was very difficult for to drive around with the big uhaul due to all the Decatur utilities vehicles blocking access. Also a lot of confusion with the rental. Should have been better explained.
JENNIFER D
|
First Impressions
Rating:
4.0
Very helpful and friendly guys at this ihaul
Location.
Donnamarie D
|
First Impressions
Rating:
5.0
The employees were great. Very friendly. Down side is the parking lot is being repaved and they had to move trailers for me to be able to empty my unit.
Danielle B
|
Overall Experience
Rating:
5.0
Kyle is the best
Loure D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John K
|
Overall Experience
Rating:
5.0
The young man was very accommodating and professional.
Janice B
|
First Impressions
Rating:
5.0
The staff was helpful and professional.
Gwendolyn J
|
Overall Experience
Rating:
5.0
Why are all these surveys biased?
IRL J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sheena T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Amie J
|
Overall Experience
Rating:
5.0
Staff was helpful. Will recommend.
bukola o
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mark C
|
Overall Experience
Rating:
4.0
Thanks for everything and if anyone ever ask I’ll definitely see them
jimmy f
|
First Impressions
Rating:
5.0
This facility was great and the staff is wonderful to work with. A Great Team!!
Michael A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary L
|
Overall Experience
Rating:
5.0
This location had the best customer service we've ever experienced at any other location. Bo, Kyle and Adam were exceptional. I have just retired from a DM position of 20 years and wish that I had employees that gave the customer care that we received. your company is fortunate to have these guys on board.
PATRICIA L
|
Overall Experience
Rating:
1.0
This manager, or so he said, called me and tried to tell me I owe $150+ even though I moved out of the unit 1 day after due date! I paid in advance, for months, so why would I pay for a month I did not use? And when I asked for his supervisor's name & number he hung up on me!
Karen B
|
Overall Experience
Rating:
5.0
The manager and all were very helpful especially the manager and I would recommend this site to anyone.
David S
|
Overall Experience
Rating:
4.0
The main employee I interacted with was great, think his name was Kyle. There was another employee who was there one day though that wasn’t as helpful
EDMUND C
|
Overall Experience
Rating:
5.0
No issues or complaints. My belongings were safely stored and easily accessible. Would definitely do again.
Stephen P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
candyce m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDWIN O
|
First Impressions
Rating:
4.0
I would give 5 stars but I have received 20 texts about leaving a review even after sending “STOP”
CALEB P
|
First Impressions
Rating:
3.0
Kyle D was rude and sarcastic. The other guy was very polite and helpful. Sunday July 9. 6th ave Decatur Al 35601.
CYNTHIA F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
diane r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robin A
|
Overall Experience
Rating:
5.0
They were somewhat short staffed but worked diligently to assist customers as best as possible.
Stephen P
|
First Impressions
Rating:
4.0
Excellent service. Only 4 stars because the storage has stairs and it makes it harder to move things in versus if they had a lift or elevator. Clean facility. Friendly staff.
Jessica C
|
Overall Experience
Rating:
5.0
There only one issue, and it is that they don’t have elevator for the units on the second and third floor. Other than that, the units was very contable.
Maribel R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal S
|
Overall Experience
Rating:
4.0
It was a great experience overall. We appreciate the friendly staff and the facility was nice and clean. The only suggestion is to install an elevator. It was a bit of work walking up and down the stairs to fill the unit.
Rodrena B
|
First Impressions
Rating:
5.0
They were great and prices can't be beat! Thank you so much!
Caroline H
|
Overall Experience
Rating:
5.0
Very kind and efficient
RACHEL H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
scottie h
|
Overall Experience
Rating:
5.0
Somehow, during initial rental, my Email Address was not recorded, which caused a Late Charge, due to lack of Notification. Otherwise, the staff was very helpful and responsive. No hard feelings...
scottie h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KELVIN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Len K
|
Overall Experience
Rating:
5.0
Great staff
Chad F
|
Overall Experience
Rating:
5.0
Thanks you guys
Erika W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mary L
|
Online Move In
Rating:
1.0
Not maintained. Air conditioning leaked into my unit. I was not notified and found many irreplaceable items molded and ruined.
Staff does not answer the phone and does not know how to use computer system to do anything. They are lackadaisical and flippant. I would never recommend this facility to anyone else.
LORI G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quenisha M
|
Overall Experience
Rating:
5.0
Staff very friendly and professional and always made sure I had everything I needed
nancy m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CYNTHIA F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kylen P
|
First Impressions
Rating:
3.0
I have an issue with the new management on 6th avenue in Decatur she was very rude the manager that you had before was very nice and understanding I had some life-changing effects happened to me and she was able to help me out while I was getting on my new path in life she had to go on with her life and move on I talked to two other staff of yours and with that I end up with the new one that's a manager or the store manager of 6th avenue she's very rude do not have patience and it's really awful I have complained about her on the 1-800 number and I haven't heard anything back
Tameka H
|
First Impressions
Rating:
5.0
Fast and simple
Jordan G
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Letha w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chad F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRUCE T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John D
|
First Impressions
Rating:
5.0
I Am ETERNALLY Grateful For U Haul For Being Available When I Need Storage Space. And Yes, I Would Highly Recommend U Haul!!!
Donald P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JUSTIN B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mike m
|
Overall Experience
Rating:
5.0
The staff have been wonderful to my husband and I over these 3+years. As well as helpful,professional and funny. We'll definitely use their services again.
staci b
|
Overall Experience
Rating:
5.0
Leland, your employee, was great!
Sarah H
|
First Impressions
Rating:
5.0
Destiny helped me. She was amazing! She was friendly, professional, and very helpful. Their storage rooms are secure, modern access, and clean. I highly recommend using this UHaul!
Dovey M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EUGENE M
|
Overall Experience
Rating:
5.0
The two young ladies that helped me were fantastic and really helped me out when needed. 😊
Michael A
|
Overall Experience
Rating:
4.0
I really appreciate the courteous service. The personnel are so very helpful and friendly at this location.
Kilolo D
|
First Impressions
Rating:
5.0
Clay, the store manager at the Beltline store was very professional, patient and kind and the staff at another location as well!
Coretta H
|
First Impressions
Rating:
5.0
Awesome customer service
Nyle D
|
First Impressions
Rating:
5.0
Of all the U-Haul stores I have contracted with over the last 6 months and in 3 states this store has had the BEST selection of vehicles, trailers and supplies. (packing, auto accessories) The storage unit was fine for a climate control while the others were regular units while I was transitioning and moving family. U-Haul doesn't refund early vehicle returns, that's too bad. U-Haul was available when I needed them!
john h
|
Overall Experience
Rating:
4.0
Staff were very friendly and helpful.
Debra S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wesley V
|
Overall Experience
Rating:
5.0
Destiny was very professional. She received a 6x12 Trailer I brought down from Delaware and processed my reservation for a storage unit.
We did a walk through and everything was "just right"
Oh, and thet have a great supply if materials and auto hitch accessories...a great prices!
john h
|
First Impressions
Rating:
5.0
UHaul here in Decatur, Alabama was great. They helped with keeping the truck longer, free month of storage, and after hours access
SPENCER C
|
First Impressions
Rating:
5.0
Very pleased with U-Haul storage very convenient friendly helpful clean and safe would recommend U-Haul Storage to anyone. Number one in my book thank you for your services Sallysteffens
Sally S
|
Overall Experience
Rating:
3.0
It seems like it take advantage of people. When they call you before the rental date and tell you to cancel it to stop it and you have all these rules about how you get more money. I will never do business with you again
Mary H
|
Overall Experience
Rating:
4.0
I had a confirmation from uhaul themselves and there was not one available in the size I ordered. I had to take the next size up and am being charged $30 more a month and feel this was a bait and switch from the company. Called a file was created.
catherine r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyler M
|
First Impressions
Rating:
5.0
The employee at the counter was wonderful. She did a great job at explaining everything. She really enjoyed her job.
Sonya C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CHARLES H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittany M
|
First Impressions
Rating:
5.0
The 2 girls up front were very helpful
RACHEL H
|
First Impressions
Rating:
5.0
No problems at all here with the climate controlled unit I had. I will say parking to access your unit is horrible though and the location is understaffed it appears.
Jeri L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Destiny G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa a
|
Overall Experience
Rating:
5.0
First of all, the personnel are wonderful people. I cannot say enough about my experience with them, especially Jerry! The inside of the storage area was clean. However outside the door where one has to move everything the drainage for run-off water left a lot of waste right in the area where you're pulling your stuff in. Otherwise, the experience was spectacular. Thanks Jerry for all your help to those who are in the delirium of moving!
Tamara T
|
Overall Experience
Rating:
5.0
Wish I could be notified when a bigger unit become available. Need more room
Teresa M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Caroline H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Pamela M
|
First Impressions
Rating:
3.0
You shouldn't have to pay more for 24 hour access to your personal belongings.
Ashley H
|
First Impressions
Rating:
3.0
Several times I went by to pay and no one was in the store. I waited and waited and finally left and just paid online. I think they are short handed. Also, you can never get anyone to answer the phone.
WILLIE F
|
Overall Experience
Rating:
4.0
The drywall was broken in on back wall. Took pictures of it. Also I brought it to the attention of the girl from the office. Other than that, everything was fine. Thank you.
Jimmy P
|
First Impressions
Rating:
4.0
One of the carts had a missing wheel.
Steve O
|
Overall Experience
Rating:
4.0
When we moved out the extra key to the lock was not returned.
I feel if I had to buy the lock so they could keep a key it should at least be returned when I move out. I know they knew they had a key to the lock.
After all they have key's to all the lock's.
Sorry if my feed back upsets anyone.
lay j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lisa a
|
First Impressions
Rating:
4.0
can't wait to go back again!
Luther G
|
First Impressions
Rating:
4.0
Generally speaking the staff was EXCELLENT, however, I did have one bad experience with a female worker concerning an error in billing. She could not give me an answer to the issue and said "she couldn't help me" in a less than desirable tone and demeanor. She also said that she would have the manager call me for further clarification and help that she could not provide but I was never contacted. Taylor was always helpful through email and the in-person staff was always accommodating, helpful and friendly. One bad experience was all that I had.
john e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sam J
|
Overall Experience
Rating:
5.0
Taylor is a FANTASTIC manager. She has the facility looking great and the staff is friendly and very helpful.
Trey A
|
First Impressions
Rating:
5.0
Taylor’s a great general manager!! She always helped me, even the other girls who worked with her were great!
Melanie B
|
Overall Experience
Rating:
5.0
Super friendly and helpful staff!
Amanda B
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Heather D
|
Overall Experience
Rating:
5.0
GREAT TEAM OF EMPLOYEES
Gary S
|
Overall Experience
Rating:
3.0
The website said that the first month was free. When I got to the site and completed my check in, I was told that I wouldn’t receive the free month rent because I didn’t rent the truck from that site. I feel that I should have been informed about that.
CHARLES H
|
First Impressions
Rating:
1.0
I was over charged and had to pay an extra day because the customer service that help me didn’t a activate my card for my 24 hour access. I called the after hours number to report in on why I had to keep the trailer and extra day because I couldn’t get in my unit. They told me I wouldn’t be charged because they was at fault but then the next day I was charged $80 extra bucks on my card I had to go into the office not once but twice to have them move empty trailers out of the way where they parked them in front of my unit. I was suppose to be about to get my uhaul at 2 am but wasn’t able to pick it up until 9 am. Throwing off all my schedule for them move. The whole thing using uhaul has been a nightmare Next time I will pay extra to get an istorage and Ryder truck. I was very disappointed on uhaul. When you went into the office or store on 6th ave. The customer service was very poor. I stood in the store over 15 mins with no one to be found and they was all seen out back smoking. This store needs new management or employees. This is getting ridiculous
BRENDA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark M
|
Overall Experience
Rating:
3.0
Quite a bit more than I'm used to paying! Could NEVER get a hold of anyone by phone! Always on hold. Billing is bizarre...account online shows NO balance due but then assessed a late for not paying! "There was no balance due the 21st. You didn't have a balance until the 22nd. But you didn't pay it so there's a late fee." Well if NO balance is on account why would I pay? If there's a balance DUE the 22nd, then it should show that online from the 23rd of previous month until date due! Seriously?! But it was convenient to home and available when I needed it but I bought a small shed and put up at home b/c it's much more convenient and affordable!
angel f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heather D
|
First Impressions
Rating:
5.0
Awesone!!!
Michael P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melanie B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
holden k
|
Overall Experience
Rating:
5.0
Lady was very helpful!
Faye G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
geneva c
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Kennie G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karon G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
holden k
|
First Impressions
Rating:
3.0
Carts to move items in are very convenient however the entry is so rough the carts will not roll, repairs needed.
Robert S
|
First Impressions
Rating:
3.0
Some staff are pleasant and helpful. Other staff have been basically rude especially considering that I have paid them $4700
CHARLES P
|
Overall Experience
Rating:
1.0
Made reservations put my bank card on file called 2 days prior to pick up lazey assured me that everything was fine got to the store off of shorter Ave and nothing was correct from Georgia store or Decatur alabama 6th Ave store your employees were mean slow and unprofessional an i still ended up with the wrong storage up stairs dissipated with the service all day
Gary L
|
First Impressions
Rating:
5.0
The manager Taylor is awesome and extremely helpful.
Michael M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carol m
|
Overall Experience
Rating:
3.0
Rain water got into storage and i had some water damage to a few items.
I believe water came from under the door.
I did not purchase any insurance from Uhaul so i just packed up my furniture and left
Joseph L
|
Overall Experience
Rating:
1.0
You don’t do what you say
Julie P
|
Overall Experience
Rating:
5.0
Very very friendly staff, easy to work with, storage was very clean
kelly H
|
Overall Experience
Rating:
1.0
Door was falling off at the bottom. Kept rental 2 months, door was never repaired. Access/ egress was bad, in back by gravel alley with trash, & Hugh potholes. Hardly any lights in that area at all.
Paul G
|
Overall Experience
Rating:
3.0
The only problem - my storage unit leaked. Pictures got ruined. I did not get the insurance, surely I thought the place would be dry. I learned the hard way. Manager paid one month's rent.
RICHARD S
|
Overall Experience
Rating:
4.0
Very convenient, easy access, very helpful staff.
Patricia D
|
Overall Experience
Rating:
5.0
Service is great and Facility is clean. Very Satisfied customer.
Kennie G
|
First Impressions
Rating:
3.0
Used them for 4 years and never a problem
ANTHONY C
|
Overall Experience
Rating:
5.0
Johnathan was a big help on my last moving out day at your facility. He is a class guy. Edith Peebles
Edith P
|
Overall Experience
Rating:
4.0
They saved me some money with the free month storage for renting a truck , I rented a truck 11/2 years ago and the free month was still good to use but I forgot until I was about to pay !!
Vyron H
|
First Impressions
Rating:
5.0
Everything good
Clara W
|
First Impressions
Rating:
4.0
Facility very nice but upstairs internal difficult to assess especially with sleeper sofa!!
Sam J
|
First Impressions
Rating:
4.0
I was disappointed that last month’s rent was not prorated. I paid on 3/13 as due, removed contents & cancelled on 3/20. After six years of quarterly on-time pays & rate increases wish prorated bill.
CHERIE S
|
Overall Experience
Rating:
2.0
Mgt issues day one rules won NEVER WILL USE ANYTHING FROM UHAUL or ever recomment your company. Call if really interested.
Samuel C
|
Overall Experience
Rating:
5.0
Great service!
Melissa J
|
First Impressions
Rating:
5.0
How great would recommend, also Would use again. Lowest price too.
RICHARD S
|
First Impressions
Rating:
5.0
Staff was friendly and helpful.
danny h
|
Overall Experience
Rating:
5.0
N/a
Monica W
|
Overall Experience
Rating:
5.0
The employees at uhaul are the best! They go beyond and above to make your move as smooth as possible.
Karen K
|
Reservation
Rating:
4.0
No comment
Jill M
|
Overall Experience
Rating:
5.0
Great Customer Service!!
AMY G
|
Overall Experience
Rating:
5.0
Would like to thank everyone
gary r
|
Overall Experience
Rating:
5.0
1st time to use climate control.
Was extremely pleased w all aspects of this business, location and friendly service
Gale G
|
Overall Experience
Rating:
3.0
Some of the staff were nonchalant and some seemed to just want you off the phone. Felt like I was being rushed.
Dominique R
|
Overall Experience
Rating:
5.0
Tammy and Taylor were fantastic to work with and very helpful. I appreciate them helping me finish my half across the country move which involved a large number of u-Haul U-Boxes.
Rob D
|
Overall Experience
Rating:
5.0
Our storage building was destroyed in a storm. UHaul gave all of the victims of the storm one free month of storage. I really appreciate that.
Thank you UHaul!!
Bradley H
|
Overall Experience
Rating:
5.0
Clean facility. Friendly and helpful staff.
Christine Y
|
Overall Experience
Rating:
5.0
Excellent service
EDWARD A
|
Overall Experience
Rating:
5.0
the guy was super nice and explained everything will definitely be back
