Customer Reviews for U-Haul Moving & Storage at 7 Mile & Livernois

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at 7 Mile & Livernois

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Ray L.
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I made all of out of state move around my reservation. Not only was my original reservation not honored, so another reservation created different locations further away from me. Adjust my load in travel times and alerted my movers of such changes. In route to the location 20mins from time quoted and confirmed I received yet another call stating my reservation was changed to another location and time change. I was forced to rearrange my entire out of state move which created expensive cost that wasn't in my budget because U-Haul‘s not honoring reservation made. $50 credit was appreciate but does come close to the amount money I paid out directly due to uhaul failure to provide the service reserved twice

DANETTA DENISE B.
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Customer did not leave a comment.

Deshawn W.
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Customer did not leave a comment.

Nijee W.
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Customer did not leave a comment.

Christopher G.
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Truck was not clean inside or out. The tire pressure light was on the whole time and I had to put air in the rear tire too.

IRA TIMOTHY S.
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Excellent customer service from Uhaul. They checked us in and got us on the road expeditiously.

Christopher G.
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Customer did not leave a comment.

Kimmarie H.
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Equipment was not road worthy or safe

Benita K.
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Customer did not leave a comment.

WALTER ANTONIO B.
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When I finally got to the counter the young lady left and did tell me where she was going she was gone for an hour then they didn't have my truck that I had reserve for a whole week They also had no help I would like a refund or some kind of compensation for my experience at this Facility

WALTER ANTONIO B.
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When I got to the counter the young lady left didn't tell me where she was going I stood there for 30 minutes then when she came back they didn't have my truck that I had a reservation for for a whole week it was in a manager there for me to talk toI was told that the manager would give me a call I never got a call I am very disappointed with the overall experience at this location and I would like a refund or some kind of compensation

Raymond L.
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Truck needs front end work

Clare M.
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I was unable to upload my driver's license for the check in, I tried 3 times.

Gina M.
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I had a great experience. No issues!

Tangy C.
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I guess you can't thoroughly clean after each rental but sure would help with comfort during pandemic. It was descent. I just came prepared and sprayed and wiped down with Lysol.

Harry T.
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There a leaf or two in the back of the truck and the guy was like “the truck was dirty and it could cost you $20 to clean it out”. Grabbed the broom and it took all of five seconds to sweep it out. I felt as if he was extorting me. Then he did the same thing with the gas gauge. It really felt he was trying to get over on me. Everything else was awesome.

Michael C.
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Window was filthy but rest of truck was good. Only other concern was both staff had no mask or face covering - made me worry for their health

Darshara J.
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Everyone was great. The lady with the braids that helped me was very nice.

Felicia R.
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Clean the vehicles better

chantal H.
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Customer did not leave a comment.

Danae L.
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Customer did not leave a comment.

Jewel M.
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The inside of the truck stinks!

ROSALINE LYNN R.
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Customer did not leave a comment.

ANGELA H.
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Customer did not leave a comment.

DEROSS ANDREW C.
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U-haul charged an extra $17 and failed to display the description of the charge on the receipt. This is bad business practice and thievery.

ROY LEE B.
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Keep up the good work

Kevin Y.
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Wear masks! Not a single employee was wearing a mask. There's a pandemic going on. The only disappointing element of the experience - but what a disappointment it had to be the human element.

Darryl M.
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When I returned the truck me and one customer had to wait 20 minutes we was in the building by ourself

Marcus P.
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Customer did not leave a comment.

WARNEDIA R.
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Your service was excellent, personell was helpful, well mannered and friendly. They wore masks even though they were behind an enclosure during this pandemic well done and thanks for the service!!

Andrea F. | First Impressions |
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The staff wasn't speaking nor speaking clearly to be understood. I had to call the corporate office to get them to move on my application. The manager was rude and uninterested in helping us.

Tony J.
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Try customer service skills and public relations.

MAURICE ALBERT E.
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My information had to be entered 4 times before the computer would except it. None of the employees were wearing a mask. They remarked that they had some in their pockets. No co-worker co-operation on hooking up the trailer. More concerned about a bonus if all equipment was rented.

Alexander K.
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The passenger mirror was broken and would turn while the car was moving (extremely dangerous). I also ordered 4 dozen blankets and a dolly that were not on the truck.

SHERESE N H.
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Customer did not leave a comment.

ANGELA J.
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Very helpful.

Sophia C.
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Brian and Don did a great job of unloading my furniture, bringing it into the house and putting it I asked them to. They were both very friendly with smiling faces.

MELVA CORDELLA C.
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Customer did not leave a comment.

Larry W.
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Customer did not leave a comment.

OLLIE MAE R.
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Customer did not leave a comment.

MIKE R. | Overall Experience |
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Customer did not leave a comment.

CORDERO THOAMS S.
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Customer did not leave a comment.

Tyree P.
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Customer did not leave a comment.

Christopher J.
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Customer did not leave a comment.

amber a. | First Impressions |
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Staff went above and beyond in conflict resolution and made sure my experience was less stressful as humanly possible. Even with mix ups from corporate the 7 mile staff stepped in with accountability and not only fixed the issues but also assured me as a consumer. Quality customer care is hard to come by which is why I only deal with this particular location. The staff are welcoming and upbeat , the facility is always spotless and theres never a problem that isn’t fairly Negotiated !

Iman D.
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I think all on it.

Charles P.
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Personnel very professional.

DEBORAH RENEE H.
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Purchase ahead of time

Selena M.
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Customer did not leave a comment.

Angela D.
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Shawn the customer service guy, was very professional and attentive. I would refer people to this location at anytime. I will be back if I need your services. Thank you, Angela D. Detroit, MI

lauren C.
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Customer did not leave a comment.

Johnmanuel G.
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Manuel was very helpful in arranging the rental and properly connecting the trailer.

Robert B.
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I scheduled a pickup for 7am using the online service. To confirm my reservation I called the location to make sure everything was set so I could pick up the vehicle at the appropriate time. Even with all my due diligence I still had top wait almost 3 hours to get my vehicle. THIS SHOULD NEVER HAPPEN TO ANYONE.... EVER! And the employees still saw fit to think I was ok or acceptable of this situation. I don't deserve your attitude since you failed to do your job.

Steven K.
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Customer did not leave a comment.

kasem A.
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Customer did not leave a comment.

donald s. | First Impressions |
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None

JAKE W.
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Don't sell me a broken piece of equipment. Your shit trailer broke when I returned it to uhaul in Salem and would've been disastrous if it had broken on the highway. I blame you for this.

Denise W.
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Customer did not leave a comment.

Sonya C.
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Customer did not leave a comment.

WILLIAM ALFRED T.
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Customer did not leave a comment.

Gene H.
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Customer did not leave a comment.

David H.
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Check engine light stayed on during my use of vehicle. Another warning light was on as well. Not sure what it was indicating.

Michael M.
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Very efficient and quick. The employees I dealt with were personable and knowledgeable. They got me handled with no stress.

Miatta T.
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The staff was friendly, supportive,helpful and courteous!!! Thank you so much for making my moving experience a BREEZE!!@

Michael C. | Overall Experience |
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They want to charge me extra fees after I close my account with them

Diana R.
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Customer did not leave a comment.

VAL L.
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The man was nice & courteous. I will come back again & tell my friends & family.

HARRIET REGINA B.
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The customer service agents should know how to work the equipment and learn how to answer a direct question without 'double talk'. Your clients aren't all stupid.

Kimberly L.
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Customer service was great!

Leslie K.
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Customer did not leave a comment.

Herbert H.
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Customer did not leave a comment.

Kimani B.
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Customer did not leave a comment.

Darnise W.
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It all was a very smooth transaction.

Anthonypaul G.
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lite on customer parking. good location otherwise.

tosha B.
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Great Customer Service

Charley T.
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Customer did not leave a comment.

Chiquita K.
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Customer did not leave a comment.

Cory W.
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Everyone was professional and willing to help..... place is ran incredibly well!!!

Calvin W.
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My experience was great, until I was charged for not returning the equipment which I returned 3hrs after initially renting it. Something happened where the young man in rental return mixed up numbers and made it seem as if I never returned the equipment. Instead of him being penalized, I was by being double charge. I never experienced anything like this from any other location. That error turned my great experience into a horrible one.

LISA MIGNON M.
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Trucks need too be clean, especially during covid!

Jessica D.
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Not charge people's card without consent first.

Tara H.
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Customer did not leave a comment.

Gwendolyn C.
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The gas hand was lower than what was marked on the contract. The lady (appeared to be a new manager) did not have the truck pulled around, did not have the paper board taken off the window and did not check the inside of the truck.

Amber M.
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Customer did not leave a comment.

Andrea K.
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Great Job! Awesome service at Livernois location!

Jack M.
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The truck was not available as reserved - it was frustrating but all representatives were kind. We were told we would receive a $50 refund which we didn't on initial bill. When I called Terri was extremely knowledgeable, patient, understanding, and couldn't have been more helpful. She took care of refund and we're so appreciative! Thank you, Terri!

Timothy F.
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Customer did not leave a comment.

NICHOLLE ROCHELL R.
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Customer did not leave a comment.

JONATHAN M.
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Customer did not leave a comment.

Paula J.
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I haven't rented a u-haul truck in over 20 years. I misunderstood how much gas to put in. i didn't realize the contract showed how many gallons would equal what i needed to meet. So, when i put gas in (before i returned it,) i turned the key to see where the gas level was. ( not turning the engine on. this works in my car and i can see the gas arrow move.) i kept turning the key and the arrow wasn't moving much. so i thought I needed to put more in. so i put more in and turned the key and looked at the gas gauge. i finally stopped and turned the engine on and saw the gauge way past half. i had only needed to make it 3/8. Is there any type of a refund for the extra gas i put in? Thank you.

justin H.
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Customer did not leave a comment.

Jimmie D.
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Customer did not leave a comment.

Russell J.
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1. I was over Charged from the quote I received online. 2. Someone at the location by the name of Rachel Bayer extended my contract without my knowledge and I was billed a second time on the day I returned the equipment... 3. I haven't received a call back from anyone to resolve the issue

David W.
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Customer did not leave a comment.

Anthony M.
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Everything went well; from me picking up the 26' truck and on my way in a timely fashion; to dropping it off after hours and finding the on line check out to be fairly simple and convenient. The truck drop off area can be a bit cramped if there's a lot of trucks being brought back, but that's the only minor issue.

Brittany M.
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Customer did not leave a comment.

Geisele H.
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The truck was unusable. It smelled absolutely horrible!!! I had to return it!!! Totally unacceptable!!!

EARL NOEL K.
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It was a great customer experience!!

ARTHUR RAYMOND H.
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The guy I rented from had a bad attitude. He seemed shitty, and unfriendly.

YUSEFLUQMAN S.
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Hire more experienced staff to hook trailers on correctly.

RONALD EDWARD C.
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Customer did not leave a comment.

SHONDRA LETRICE T.
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The young man (employee) - Jason T. was very helpful at processing me very quickly, and assisting the installation of the tow hitch/trailer on my vehicle. Upon return of the trailer, Jason T. was just as helpful!

DEBORAH L.
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Customer did not leave a comment.

WILLIAM ALFRED T.
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Customer did not leave a comment.

MUHAMMAD A E.
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I enjoyed my experience.

kianna t. | First Impressions |
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Shawn helped me with everything! He made my first move an easy process. Thanks again Shawn.

Sondra J. | First Impressions |
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During peak hours, the waiting time for assistance can be extraordinarily long, and all team members may not be trained or empowered to handle all transactions. This was actually my 2nd trip. I had come in the day before to pay my storage bill and reserve an additional storage unit, waited in line for 30 minutes, only to be told I'd have to return the following day because the team member was not able to service self-storage account matters.

Courtney J. | First Impressions |
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Customer did not leave a comment.

Bryce H. | Online Move In |
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The second time I tried to get into my storage until, my access code didn't work

Joseph C. | Overall Experience |
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You need to add lights to the storage unit and a plug outlet

Onita F. | Overall Experience |
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Customer did not leave a comment.

Victoria K. | Overall Experience |
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David Turner and as ll yhe staff are amazingly wonderful people. They all gave the best experience.

Myra L. | First Impressions |
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David is very helpful

Dorthy D. | Overall Experience |
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Awful.

Ericka B. | Overall Experience |
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Great Service

Wallace H. | First Impressions |
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ok

Rashard D. | First Impressions |
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Rod ✊🏾

saverne h. | Overall Experience |
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The Staff was very helpful and professional the facility was clean and well maintained

tiara h. | First Impressions |
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I really appreciate Thaddeus and Roderick’s help! Very helpful individuals.

Deainna P. | First Impressions |
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Horrible just absolutely horrible

Arnetta H. | First Impressions |
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Only one agent was at the counter, and the line was moving very slowly.

Brenda K. | First Impressions |
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Very professional and accommodating. Easily accessible to my current home which makes it convenient to store items until I move to my new home.

kevin w. | First Impressions |
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Customer service was fine. They answered all of my questions and put any concern's that I had at ease.

Michelle A. | Overall Experience |
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They are & were very nice & helpful with any & everything any customer needs.

Shannon N. | Overall Experience |
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Price was high

chris j. | Overall Experience |
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I didn't like the attitude of the general manager she was very unaccommodating and rude.

mary n. | Overall Experience |
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Love the staff.

Dorrisa C. | Reservation |
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Your whole customer service department are non informative people. My reservation was wrong It cost me milage which i should have been reimbursed for by your company because of your employee screw up.

TERRANCE M. | Overall Experience |
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Water was in my storage room, still do not know where and how it got in. It got on a few of my clothes, no big damage just had to wash them. Lorenzo, did not contact me. But, eveeything else was cool.

TAMEKIA B. | Overall Experience |
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Regardless to the clean facility the Manager Lorenzo is AWFUL ! Because of his arrogance and rudeness I would never recommend that Uhaul location for any reason.

NATHANIEL B. | Overall Experience |
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....

DARLENE P. | Overall Experience |
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I have nothing bad to say....everyone was nice and professional

sherita p. | Overall Experience |
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The facility has roaches!! I saw them coming out of units as I moved my things out. I have never had roaches in any of my homes over the last 20 years if they show up in the next few weeks

lashanda h. | Overall Experience |
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Everyone was very professional and friendly and willing to help out with any problems and questions.

No reviews have been submitted for this location.

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