Customer Reviews for U-Haul Moving & Storage at 7 Mile & Livernois

Rating:

5.0

Keep providing the excellent services that you do.

Rating:

4.0

Charged incorrectly for additional fuel.

Rating:

5.0

Everything was great will be back thanks.

Rating:

5.0

Easy drop off center, felt like a rental center at an airport. The only other comment I have is the gas tank should just be full when picked up. It's much easier to return it full than 1/2 full, which is what it was when I picked it up. Inevitably, you will end up with more gas than you left it, which I hope was not the plan, as it leaves a sour taste in the renter's mouth.

Rating:

5.0

U-Haul Livernois is the Best in Detroit 👍🏾

Rating:

1.0

Gas tank had less in it than they said. Tried to upload a picture and it wouldnt load. Noone wanted to help with the situation either

Rating:

4.0

Customer service was very polite and helpful.

Rating:

5.0

Location have great customer service!

Rating:

3.0

You can improve this facility by doing a better job with maintenance on the equipment that I rented, this was the second time in less than 2 years, I rented equipment and the tires was very low almost flat, and a light wasn't working, I took care of both problems myself but most people would not have, and 2nd, since a lot of your customers are seniors and not a tech wizard, it would be better if there was another way to purchase a product without going through so much phone scanning in person.

Rating:

5.0

Great customer service

Rating:

1.0

THIS WASN'T MY MOVE OUT DATE MONTH OF JULY 2024 WAS MY MOVE OUT DATE THE STAFF WAS NOT HELPFUL ABOUT MY UNIT 3012 NEVER SIGNED ME OUT AFTER I IN PERSON TOLD THEM I WAS MOVING OUT MANAGEMENT GAVE ME A COUPLE OF DAYS TO DO SO WHEN RETURNING TO THE UNIT 3012 IT WAS LOCKED THEN I WAS FORCED TO MAKE PAYMENT ON A FEW THINGS THAT WAS LEFT THERE I TOOK OUT WHAT WAS IMPORTANT AND THAT I COULD CARRY THE STAFF CONTINUED TO CALL ME FOR PAYMENT AFTER I TOLD I NO LONGER NEED THE UNIT 3012 ALSO TELLING THEM IN PERSON I MOVED OUT THEY TOLD ME I HAD A DISC LOCK ON THE UNIT AND STILL HAS SOMETHINGS LEFT BEHIND INSIDE I COULDN'T UNDERSTAND WHAT THEY WERE TRYING TO SAY

Rating:

5.0

Al ways can use a dollie

Rating:

5.0

Nothing it's perfect

Rating:

1.0

Rude customer service rep

Rating:

5.0

vehicles should be delivered with a full tank of gas.

Rating:

4.0

Needs more staff

Rating:

5.0

We love customer service

Rating:

3.0

Fill the gas tank. Air up the tires on the trailer. Had to clean mirrors to see safely. Customer service referred me to a facility outside my city to pickup equipment.

Rating:

3.0

The card that they gave me did not work to get in the Storage building

Rating:

1.0

Charged me a full day when I only had the truck for 3 hours. 19.99 rental went too over 100 terrible definitely wouldn't recommend!

Rating:

5.0

Very helpful, and patient above and beyond a call of duty

Rating:

5.0

This is a great location with friendly staff. Pro tip, download uhaul app on your phone. It will make your pickup a breeze.

Rating:

3.0

License registration software would work on my iPhone 14. After several attempts the software could not access my camera..This must be resolved. Customers are not comfortable leaving their license ID on a Company System Phone Network Scanner.

Rating:

4.0

You sure that you're associates actually clean the rental before renting it out. I spent 15 minutes in the parking lot cleaning it myself before I drove off. Had I returned it how I received it I would have had to pay a cleaning fee. It would be better if you paid me the cleaning fee since I had to clean it myself. And then cleaned it again before I returned it.

Rating:

5.0

I was very pleased with the condition of the truck, very clean and well maintained. Great service at the location.

Rating:

2.0

Truck was not clean, windshield was fithy inside. Exhaust system was in need of repair. Suspension was bad.

Rating:

5.0

The crew is outstanding best bussiness on Livernois. I’m a small business owner who depends on van re no place I’d rather patronize. Thanks U-Haul Liberian Detroit on the Avenue of Fas.

Rating:

4.0

Haven't seen my I was very disappointed to learn that the rental is a 24-hour rental yet we were asked how long we needed the rental and not only that the fact that if it's 24 hours and we're paying a rate for renting the truck why would we return it early and still yet pay the same price as if we're renting it for a full 24 hours the customer service was fine I just feel like that aspect of it I really don't like when you rent these trucks it is a 24-hour rental for a particular fee we were trying to rush and make sure we got it back even though we were returning it after closing time it was just a lot of stressors with moving and trying to get this truck back only to learn that the rental is 24 hours so we really didn't need to have it back in a couple of hours we could have just kept it until that time the next day and returned it my stress level would have not been as high as it was and I just feel like we paid the same price for a 24 rental but we had it back within the same day I just feel kind of cheated and I wasn't given that information up front

Rating:

5.0

Tenicia was kind, thoughtful, and went above and beyond to help me.

Rating:

5.0

Have more parking

Rating:

5.0

They were professional and prompt

Rating:

5.0

The Representatives are professional and courteous, especially Mr. Chris.

Rating:

1.0

I will never come back nor recommend U-Haul to anyone I know. This store was unorganized for returns and don’t the supply for the over flow demand of trucks. My customer service experience is the reason I will never go back. Literally the worst!!

Rating:

5.0

Mellow attendant, no muss, no fuss!

Rating:

4.0

Mr. Chris, was VERY HELPFUL, second time using this location.

Rating:

5.0

Trailer was dirty from a previous rental, otherwise well equipped and ready for my intended use. Would recommend uhaul and this particular location and store manager Tenecia to anyone.

Rating:

5.0

Outstanding work ethic

Rating:

3.0

The person who helped me was pleasant, but the truck smelled like death. Nobody wiped it down. The front of the truck look like somebody blood on it. The tire light was on and she said it’s normal they just won’t fix it. The truck jerked while driving. It was only 1 head light (I left during daylight). This may not be a location issue but the lady told me since I was returning after hours on the app. Downloaded the app and it told me I attempted too many times to sign up on my 1st try. So after 2 more try’s I called the 800 number and rely on the representative to put the correct notes in and return me at 9:30 pm. That was my experience

Rating:

5.0

Class operation 👍🏾

Rating:

5.0

Service was actually no hassle and the price was reasonable

Rating:

5.0

Everything was great….

Rating:

3.0

Tire pressure sensor stayed on throughout duration. I was told to ignore it which was hard. Trucks shop be inspected to where the customer is not dealing with warning lights.

Rating:

1.0

Did a 40ish mile trip measured with GPS and equipment logged 70 miles. No way this matches reality

Rating:

5.0

Great work

Rating:

5.0

You could improve by making sure you have someone at this location who is willing and competent to help customers who are trying to transport their precious cargo from one location to another. Signed The Browns!

Rating:

3.0

You can make sure that when you change locations for pick up and drop off that I still get my discount.

Rating:

1.0

The worker who helped me was very kind but the location was very unorganized, chaotic, and hectic. It took nearly a half hour to get the vehicle in line.

Rating:

5.0

Good job always

Rating:

3.0

The customer service and the rental were fine. Vehicle was great. I was really shocked and frustrated with the fees that were tacked on AFTER the estimate. A cleaning fee? For $25? I’ve rented in multiple places and never had that. Very shady to not include that fee in the initial rate. The ID fee? It’s all bullshit. My $19.95/day rental was $120 bucks plus gas. Feels dishonest to me.

Rating:

5.0

Nothing. The staff is friendly and knowledgeable.

Rating:

5.0

Keep doing what you’re doing. Good job 👍🏾

Rating:

5.0

Every time I visit this establishment I receive excellent customer care. My rentals always be nice and clean just a fantastic place to do business with.

Rating:

2.0

Poor service and overcharged

Rating:

5.0

Very kind and friendly 😊

Rating:

5.0

Stay open 24 7

Rating:

3.0

Not the most friendly customer service…. But efficient

Rating:

1.0

The customer service team was rude and not helpful. I rented a small truck and auto transport. Both rentals were due back on Saturday, August 17th, but I arrived at the return location on Wednesday, August 14th, and wanted to return just the auto transport, and would return the truck later that week, before August 17th. I arrived on Wednesday at approximately 6:45pm, and the store closed at 7pm. The rep told me his name was James Ellis and said that he did not have room to accept the auto transport, so I had to wait until my scheduled return date or return it to another location, but did not help me find another option. I was shocked at the terrible customer service. However, he did help me get my car off of the auto transport, and this is when the lip of the auto transport pulled off the bumper from my car because the Houston location gave me equipment that wasn't right for my vehicle. On Thursday, August 15th, I returned the auto transport to a location on Joy Rd in Detroit, where they had outstanding customer service. I returned the truck to the Livernois location on Friday, August 16th without any issues, again with James. Later in the afternoon on August 16th, I realized I left the key to the Uhaul lock I purchased to lock the truck's back door, on the truck's key ring, so I returned to the Livernois location and spoke to James again. The truck had already been rented out and was gone, but, again, James was rude and argued with me that he did not see the lock key on the ring... terrible customer service to argue with a customer. Because of the issues with my bumper coming off, the employee in Houston not correctly attaching my car, and the terrible customer service at the Detroit-Livernois location, I will not ever use Uhaul again and I will not recommend them.

Rating:

3.0

I tried to use the U-Haul app to pickup the van, but there was no response online. The desk work was able to help quickly get the van I requested and returning the van after hours using the app went smoothly. The van was very unsafe at highway speeds because steering wanders very badly. This van should be serviced before returning it out again. I wish I could give a higher overall grade because desk service was good, because the vehicle was very unsafe and dangerous.

Rating:

3.0

Inside dashboard needs repair.

Rating:

5.0

They are helpful and very professional.

Rating:

5.0

It wasn’t easy finding access to my storage locker, it was very hot and unbearable inside but the space was very clean, other than that my name is spelled wrong and on the email receipt the information is totally in correct

Rating:

5.0

Polite, friendly, respectful

Rating:

5.0

A wonderful and much-appreciated storage experience.

Rating:

3.0

The staff was very helpful and provided great customer service but the facilities, especially the storage units on the exterior, need to be updated. The locks do not work properly due to rust overtime.

Rating:

4.0

Great experience! I will be back

Rating:

3.0

Due to staffing issues the unit was not cleaned out. My contractor and I cleaned out the Unit 1068.

Rating:

5.0

The staff made me feel like family

Rating:

4.0

You have to put in a lot of work because there’s no elevator for the second level

Rating:

5.0

I came in to get a 10x10 storage for $200 a month but the next day I didn't need it anymore and they refunded me excellent customer service

Rating:

5.0

The managet (Tencia) was great! During my rental period my atm was compromised and the numbers had to be changed. She personally contacted me and helped me resolve my auto payment billing issue. Great customer service!

Rating:

5.0

Great job

Rating:

1.0

I was continually miss charged and it took the manager of the facility to correct things. Uhual corporate management is utterly pathetic. However tanecia the manager was incredibly good and very helpful in resolving corporate mistakes. Prices were too expensive for the quality of corporate backing and services

Rating:

4.0

The manager Is very rude, her demeanor is not professional.

Rating:

1.0

Customer service SUCKS.

Rating:

5.0

The people who work there are great and very helpful Ms Teresa I think the lady name is was great I owe her lunch , they don't rush you they take time to assure you make the right decision of what your getting

Rating:

5.0

No issues are all. Tanisha was WONDERFUL ON ALL FRONTS!!

Rating:

4.0

I'd have to say, your staff if great. The lady that almost always answer the phone is a wonderful asset to your company. She's polite on the phone. Very, patient and helpful. She's about her business and I'll always sing her praises. My experience was very great.

Rating:

5.0

Big shouts out to Tenicia Ellis she took good care of me

Rating:

5.0

My experience was truly great! Their employees customer service was outstanding and the U-Haul was super clean! I will always recommend this location. Great job!

Rating:

5.0

Everyone I encountered at the 7 mile & Livernois location was a pleasure to work with

Rating:

3.0

The general Manager did not address me for atleast five mins. I was just standing there waiting. The only water fountain (main lobby) is too far from the storage units and is also broken.

Rating:

3.0

Not enough employees to accommodate the customers slow react time to the clients

Rating:

1.0

They call the police on me making false allegations stating I cut my lock and ask me to leave refusing to allow me to peacefully get my possessions. I am fully disgusted and dissatisfied with service. General manager Tanisa called the police making false reports

Rating:

5.0

Great customer again woww keep up the good work

Rating:

5.0

I really appreciated the great customer service that we were given the whole staff was very helpful with all of our needs. Thanks again Uhaul

Rating:

2.0

As I was moving my things inside the storage unit I kept seeing roaches

Rating:

5.0

I love the girls that work there! Very helpful and excellent with helping me with everything I needed! Will definitely recommend! And also the location was perfect for me and lit up and I loved the drive-through access to get to my storage unit!

Rating:

5.0

Excellent customer I recommend them anytime

Rating:

5.0

I do felt that the moving carts could have been kept a little more cleaner …. But all in all over the many years that I’ve been with the company my experience has been great……. Thank you for your service…….

Rating:

2.0

Customer service needs drastic improvement pronto!

Rating:

5.0

Although my moving was stressful Ms. Ellis made sure I was in and out and made sure I was good I love her customer service she was awesome. Will definitely recommend the 7 mile and Livernois location

Rating:

4.0

Need bigger storage units on the inside first floor.

Rating:

3.0

N/A

Rating:

5.0

Porsha was very helpful and made a long process very easy. She was super busy the whole time I was there. She stayed professional, patient, and maintained a friendly disposition the entirety of my uhaul/trailer check in and storage rental.

Rating:

3.0

No elevator and no lights in unit. I was dissatisfied of the price. I thought I got a free month since I rented a truck but I had to pay.

Rating:

5.0

Tenicia Ellis was excellent customer service. Other staff were friendly too.

Rating:

4.0

The first representative was rude. Fortunately, Tenecia stepped in and made the experience MUCH better.

Rating:

3.0

They need more help and they need more training for customer services I was yelled at and I was trying to rent a truck and get one month free storage and I only got the storage and he did not try to at least see if anything was available at another store I could have got the deal I needed so I’m extremely disappointed and I had to cry to get directions to my storage