Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Create a culture of cleanliness. Stray bottles and cans and cloth in the lot give the appearance of not caring. Agents walked by just 3 really noticeable items multiple times. My husband and I were very tempted to pick them up ourselves. Otherwise, enjoyable efficient experience returning the vehicle.
Ramona P.
Rating:
5.0
Customer did not leave a comment.
Lynda H.
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
carlos b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yolanda G.
|
Overall Experience
Rating:
5.0
Nothing
Marvin K.
Rating:
4.0
The staff who I first got the uhaul storage unit was AMAZING! The check out staff particularly the Caucasian man was rude, not helpful and combative instead of assisting when the gates and doors wouldn’t open with my key! He just kept saying I was doing it wrong which I wasn’t and that he has a work order in.. It was 93 degrees outside and I kept having to go back and forth to the office to get into my storage unit…
Monae M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER G.
Rating:
4.0
Customer did not leave a comment.
andrew h.
|
Overall Experience
Rating:
4.0
I checked out of my unit before the renewal date and I am still getting bills with a penalty. I finally reached someone to resolve but still no confirmation. Otherwise, still my first choice for storage and rentals.
Reginald W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Warren S.
Rating:
5.0
All the Associates here were great! Several of their fleet had the catalytic converters stolen the night before. I went early trying to get my van before my reservation time and saw them deal with ridiculous customers upset about them not having trucks. They handled it with poise. And later when I came back, I saw them handle another sheisty customer trying to get over with poise. My only issue was the van. Shocks were terrible and steering extremely loose.
William B.
Rating:
5.0
Customer did not leave a comment.
STEVEN BERNARD C.
Rating:
5.0
Good rates will rent again
Ronier G.
Rating:
5.0
Customer did not leave a comment.
FORREST BRODY H.
Rating:
5.0
Customer did not leave a comment.
Mohammed S.
Rating:
2.0
The help was below average
Quanda Y.
|
Overall Experience
Rating:
4.0
Explain the 24 process
FELICIA LASHAWN R.
Rating:
2.0
Didn't have my correct truck
Dajunae L.
Rating:
5.0
Customer did not leave a comment.
india r.
|
First Impressions
Rating:
4.0
The after hours check-in process needs improvement as we could not effectively get online to officially turn the truck in and avoid the $20 fee. There should be an alternative (such as a paper form) to accompany the key in the drop box. Customers that have turned their vehicles in on time (as according to the contractual agreement), should not be subject to late fees -- especially because of shoddy website/app development. There were two other customers returning vehicles at the same time, who also could not check their vehicles back in.
RAYMOND MURRAY W.
Rating:
3.0
Customer did not leave a comment.
DEON DAPREE S.
Rating:
1.0
I was overcharged $300 I need a refund ASAP
demetria M.
Rating:
3.0
Customer did not leave a comment.
Shala L.
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First Impressions
Rating:
3.0
We waited a very long time to pick up our rental. Staff was very friendly, but 45 minutes in line was ridiculous.
Alisha H.
Rating:
5.0
Customer did not leave a comment.
WILLIAM ALFRED T.
Rating:
3.0
There was NO gas in the truck when I took it from the lot! I stopped at VanDyke and 8 MileRd and put $40.00 for gas in the tank !
Katherine H.
Rating:
4.0
Mr. Riley who helped us was patient and thorough. He didn't push and answered questions honestly. It was a pleasure working with him!
Sandra R.
Rating:
5.0
Everyone I spoke to was professional, friendly and informed.
CHARLENE ANITA G.
Rating:
4.0
Keep up the good work!!
Robert F.
Rating:
5.0
Poor communication - my truck wasn't returned on time and no one told me. I drove 40 min to go get a truck that wasn't there and didn't know that until I arrived. Then the regional office found me a truck right near my house - I could have saved a total of 2+ hours by knowing this in advance.
However, the Detroit office on Livernois was great - and the staff at the Farmington location was very helpful when I arrived.
Christopher S.
Rating:
5.0
Customer did not leave a comment.
KEVIN ARTIS T.
Rating:
1.0
I was over charge
BLESSING NDIDI C.
Rating:
5.0
Customer did not leave a comment.
ONITA KARELL L.
Rating:
5.0
Just keep up the good work
LAVELL MAURICE A.
Rating:
5.0
I was introduced to staff that was friendly and informative. I think the next customer would want the same experience that I had. Continue!
CHARLENE ANITA G.
Rating:
5.0
Customer did not leave a comment.
TONI A.
Rating:
5.0
Continue as you're doing. Staff was very professional, courteous, attentive my needs as well as the others waiting behind me who were acknowledged and advised would be taken care of next. I'm from a customer service background so I recognize it when it's being presented
Sandy C.
Rating:
5.0
Customer did not leave a comment.
Chedrin C.
|
First Impressions
Rating:
3.0
More HELP on hand. Only one person was helping customers for the longest and she was new. The wait was too long. You had to have patience and I must admit the conversation was nice.
TORIAM B.
Rating:
4.0
Customer did not leave a comment.
TANYA JILL L.
Rating:
2.0
Uhaul location stated it was no problem to extend contract if needed. When we needed to do that the next day, we were told we could not do that as someone was waiting on the truck and if we didn't return the vehicle within the hour, they would report the truck stolen!!
We were literally on our way to drop off our first load with their largest truck packed to the brim and the option they gave us was to bring it back and get a smaller truck. After telling them that this made no sense, finally a manager stated we needed to get it to them ASAP. Paying for an extra day was no problem but they were not answering the phone. I then went on chat and was told I needed to pay for the extra day and they would notify the location that I was coming to pay. Once I got to the location, of course they had not clue what was going. Why tell customers it is perfectly fine to extend rentals when it really is not!!!
AREZEIONNA SEAN- A.
Rating:
4.0
Customer did not leave a comment.
BENNIE H.
Rating:
5.0
I turned the van in at 1:45 pm one of your employees told me just to leave it and because it was on my card all they had to do was email me the receipt I am still waiting on the receipt I took it out at 1060 miles and brought it back at 1107 miles I would like to know my final cost please thank you
MARK RINALDO S.
Rating:
5.0
Customer did not leave a comment.
Raven T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shalonda B.
Rating:
5.0
The personnel was very nice and informative. He was working alone but was so pleasant and calm. He didn't have an attitude or anything. He continued to do his job and I felt comfortable and will be back
JIMECA NICOLE B.
Rating:
5.0
Everything was great.Service great,Low rates great,vehicle great only had 10253 miles.Better than most rental places.
Jonathan P.
Rating:
1.0
They told me they didn't have any motorcycle trailers then when I got to the area that the trailers are in they had 3. I tried to exchange it for what I originally asked for and he refused and said it's to late. I strongly feel like he was forcing a $10 upgrade that I didn't want because the trailer he stuck me with didn't have a spot for my wheel and the other 3 did. I made a comment that if my motorcycle don't fit properly and falls I'm going to use the insurance and he blew it way out of context and almost didn't give me the trailer and acted like I was going to mess up the trailer on purpose or something. I have a clean driving record and I intend to keep it that way but if my bike falls from the front wheel turning during a bump or something yes I would have definitely expected the insurance to cover my bike due to the simple fact that he refused to give me a trailer that was designed for a motorcycle when he knew I was putting a motorcycle on it. Also the trailer he gave me had grass clippings, vines and trash in it, the picture was sent before I left. I'm very disappointed with this location on livernoise.
Jason W.
Rating:
5.0
Customer did not leave a comment.
NICOLE L.
Rating:
5.0
Customer did not leave a comment.
LaSherie D.
|
First Impressions
Rating:
2.0
The manager was very rude
Fatimah D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Basil H.
Rating:
3.0
Personnel should physically check you in and out! Not just give you keys and say, "You're good to go"! Don't be so dependent on that text message app! Personal service is still a MUST!
CYNTHIA JEAN P.
Rating:
5.0
Make the lot alittle larger for more customer parking.
ROBIN B.
Rating:
1.0
Please have someone reach out to me.
CRAIG RYAN L.
Rating:
4.0
Give some type of discount to your repeat customers
PATRICIA ANN W.
Rating:
5.0
Very professional, Respectful businesses minded & fast..
Terris W.
Rating:
5.0
Customer did not leave a comment.
LETEHIA J.
Rating:
5.0
One way rentals are way out of line on pricing, I had to rent In Town versus driving one location to another and dropping off at nearest facility.
Roland B.
Rating:
5.0
Help me very fast and easy service right out the door and polite
Danielle A.
Rating:
3.0
More personal
EMMA CORA A.
Rating:
5.0
Despite overwhelming technical difficulties throughout the weekend, all staff members were consistently patient and accommodating to customers and managed tough interactions with grace, providing satisfactory service even to rude people. It's great to have good customer service and even better to see that it is embedded in company culture.
Daisy H.
|
First Impressions
Rating:
1.0
I was charged for 3 days when I had the cargo van for 1 day. I have called corporate to no avail I am left on hold for an hour plus with no one answering to resolve my complaint. Also the manager of this location was not helpful when I asked about one of their pickup trucks that was in need of repair.
mikhail D.
Rating:
5.0
Customer did not leave a comment.
Michael M.
Rating:
4.0
I don't know if it was this location but the person I spoke to on the phone was incredibly helpful and flexible with me.
2 minor areas for improvement:
-I wasn't shown to my vehicle but was told "the only 15' truck on the lot'. I didn't know what I was looking for because there were quite a few trucks that looked similar so I flagged a very helpful employee down who showed me to my vehicle
-I would've liked to picked up the uhaul with >3/8 tanks of gas because as I was driving I got the low-fuel warning
Alec W.
Rating:
3.0
Windows in van really needed to be cleaned
Robert H.
Rating:
5.0
Staff are always friendly and ready to assist.
amber a.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer D.
Rating:
5.0
Keep up the good work
LORETTA JOANN K.
Rating:
3.0
Teach customer service to all not just a few
Kristal L.
Rating:
3.0
In my opinion I think the vehicle could have been cleaned inside and out. Also, there was a problem with the trailer light connection.
Jameer Y.
Rating:
5.0
Good service !
JOHN LEROY J.
Rating:
1.0
I had a issue with the after hour check in. The site wouldn't allow me log in nor reset my password. I called the 800 number and still no results. Then i wake up to a $20 fee that i couldn't avoid. I actually turned the truck in more than 12 hours early.
LAMONT ALLEN T.
Rating:
4.0
At 7:00am when the store opened the worker reeked of marijuana. Horrible smell on his clothes and he mumbled when asking questions. Not a good representative for Uhaul.
Jim L.
Rating:
2.0
It took me a while to check out; not because it was crowded, but because the clerk was not waiting on only me. She seemed to be distracted doing many other things. The last straw was, we went come out to the truck, it was dirty, she was supposed to get keys to another truck, she never came back. I had to walk in the store and another gentlemen assisted me. I was there for nearly 35 minutes.
Rhonda G.
Rating:
4.0
Vehicle did have a service tire light on, worried me a little.
Ernest I.
Rating:
4.0
I think they need more help I stood In the line for almost hour, it was one gentleman and he was by his self. That's unacceptable
MONIQUE MARIA B.
Rating:
5.0
Customer did not leave a comment.
RONALD TYRONE J.
Rating:
5.0
Very nice and helpful staff, thank you
David O.
Rating:
5.0
Customer did not leave a comment.
Shannon R.
|
First Impressions
Rating:
5.0
Top shelf store well done
james W.
Rating:
1.0
Very Unprofessional
MARIO ANGELO W.
Rating:
5.0
Good service
DUJUAN MARKEE A.
Rating:
5.0
Customer did not leave a comment.
COREIOTIS K.
Rating:
5.0
Customer did not leave a comment.
Kelly C.
Rating:
4.0
N/A
ERICA W.
Rating:
5.0
Customer did not leave a comment.
DENYELL H.
Rating:
3.0
Overall experience could be better.
Deven S.
Rating:
5.0
My overall experience was perfect.
Jessie G.
Rating:
5.0
Customer did not leave a comment.
Kenyada D.
Rating:
5.0
Customer did not leave a comment.
Saba G.
Rating:
4.0
More deals fore customers
CALVIN KEITH K.
Rating:
3.0
Customer did not leave a comment.
CHRISTINE GORDON W.
Rating:
5.0
My internet was not working at the time. I did take pictures of the mileage and fuel gauge before I left.
SHERYL LAWON R.
Rating:
5.0
Customer did not leave a comment.
TANGERNEQUA DENI M.
Rating:
4.0
Customer did not leave a comment.
ABDUL R.
Rating:
5.0
Customer did not leave a comment.
RYAN WESLEY C.
Rating:
5.0
Great location and great staff.
Latawn O.
Rating:
4.0
None of above keep up the good work
MICHAEL LEON F.
Rating:
5.0
Customer did not leave a comment.
Tammy B.
Rating:
5.0
Customer did not leave a comment.
Artrell C.
Rating:
3.0
I rented a pick up for a particular pick up of a trampoline. I drove 4 blocks. The trick was too small. I returned it immediately and was in the process of reserving a 20 foot truck. I was charged for the full 24 hours, insurance and one mile. I talked with manager Jarod Haapapuro. He was rude and dismissive. I have rented here several times. I only wanted an upgrade. I thought the clerk was crediting my account and then reserving a larger truck. My experience today was frustrating. I felt they did not listen or care.
LISA LARAE R.
Rating:
5.0
Customer did not leave a comment.
Emily W.
|
Overall Experience
Rating:
4.0
Told the cashier I wanted to rent vehicle for 4 hours he put 2 on paper work which was no big deal but the location services need to be improved on website was unable to do self return due to site unable to get location coordinates even though location services was allowed via web browser
DALRON M.
Rating:
5.0
Everyone is always nice and friendly and very helpful
Sandra H.
Rating:
3.0
Gas was low
Lateishache W.
Rating:
5.0
Keep up the good work!
Ernest I.
Rating:
5.0
Great staff very friendly
JACKIE DEAN C.
Rating:
5.0
Customer did not leave a comment.
Lee W.
Rating:
5.0
The manager was awesome and very helpful
Keashauna H.
Rating:
5.0
Pickup & return was excellent. No comments at this time
CHARLES S.
Rating:
5.0
Customer did not leave a comment.
JOHNNYLEE H.
Rating:
1.0
Customer did not leave a comment.
DIANE CECILIA P.
Rating:
1.0
I was over charged!
LATRELLA LANIECE H.
Rating:
5.0
Customer did not leave a comment.
CYNTHIA LYNN H.
Rating:
4.0
Truck needs to be put in shop
Gas meters broke truck wasn't shifting out appropriately
ARTHURO T.
Rating:
4.0
Customer did not leave a comment.
Dwydell G.
Rating:
5.0
What I Loved the Most was the GREAT Customer Service! Very Helpful & Friendly Crew! Appreciate it so so much and would Definitely recommend to others, as well as use this facility when I need storage space again.
Thank you 🙏🏼 Again from A grateful customer.
mona a.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Karen B.
|
Overall Experience
Rating:
2.0
The staff wasn't speaking nor speaking clearly to be understood. I had to call the corporate office to get them to move on my application.
The manager was rude and uninterested in helping us.
Andrea F.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MIKE R.
|
Overall Experience
Rating:
5.0
Staff went above and beyond in conflict resolution and made sure my experience was less stressful as humanly possible. Even with mix ups from corporate the 7 mile staff stepped in with accountability and not only fixed the issues but also assured me as a consumer. Quality customer care is hard to come by which is why I only deal with this particular location. The staff are welcoming and upbeat , the facility is always spotless and theres never a problem that isn’t fairly Negotiated !
amber a.
|
First Impressions
Rating:
5.0
None
donald s.
|
First Impressions
Rating:
2.0
They want to charge me extra fees after I close my account with them
Michael C.
|
Overall Experience
Rating:
5.0
Shawn helped me with everything! He made my first move an easy process. Thanks again Shawn.
kianna t.
|
First Impressions
Rating:
3.0
During peak hours, the waiting time for assistance can be extraordinarily long, and all team members may not be trained or empowered to handle all transactions. This was actually my 2nd trip. I had come in the day before to pay my storage bill and reserve an additional storage unit, waited in line for 30 minutes, only to be told I'd have to return the following day because the team member was not able to service self-storage account matters.
Sondra J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Courtney J.
|
First Impressions
Rating:
4.0
The second time I tried to get into my storage until, my access code didn't work
Bryce H.
|
Online Move In
Rating:
3.0
You need to add lights to the storage unit and a plug outlet
Joseph C.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Onita F.
|
Overall Experience
Rating:
5.0
David Turner and as ll yhe staff are amazingly wonderful people. They all gave the best experience.
Victoria K.
|
Overall Experience
Rating:
5.0
David is very helpful
Myra L.
|
First Impressions
Rating:
1.0
Awful.
Dorthy D.
|
Overall Experience
Rating:
5.0
Great Service
Ericka B.
|
Overall Experience
Rating:
3.0
ok
Wallace H.
|
First Impressions
Rating:
5.0
Rod ✊🏾
Rashard D.
|
First Impressions
Rating:
5.0
The Staff was very helpful and professional the facility was clean and well maintained
saverne h.
|
Overall Experience
Rating:
5.0
I really appreciate Thaddeus and Roderick’s help! Very helpful individuals.
tiara h.
|
First Impressions
Rating:
1.0
Horrible just absolutely horrible
Deainna P.
|
First Impressions
Rating:
3.0
Only one agent was at the counter, and the line was moving very slowly.
Arnetta H.
|
First Impressions
Rating:
4.0
Customer service was fine. They answered all of my questions and put any concern's that I had at ease.