The manager (the young African American lady) is so awesome!
karimah rCustomer Reviews for U-Haul Moving & Storage at A&M University
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process was smooth
YANIRA VEverything was perfect. We couldn't have asked for a better experience
Donna JHenry was so kind and helpful. All the staff were attentive and there to serve. I was impressed by the service I received.
CHRISTINE MSave our id information in our profile. Since December I've rented a trailer four times and had to upload my ID for times. It hasn't changed. You can save our credit card information but not our ID?
KENNETH LThe staff helped us rebook our reservation due to an error on the U-Haul side. They were super helpful.
NICHOLAS WParking my personal vehicle during the time while using the truck would have been much appreciated and not have to worry about having my vehicle towed while out in the truck for 3 hours only. Although the truck was clean you could tell it has had a rough life!
PAULA TEverything was great
OMERO ABrake/Tail light went out about a mile into my trip. 1 tire was very under inflated. Trailer was very old and door didn’t work well.
STEVEN CThe number of dollys reserved was not available. The personnel acted incredulous that we would want “so many” furniture pads.
KYLE DMs. Consolo was very unprofessional during the visit. She just seemed to be in a bad mood the whole interaction and I was mainly afraid to ask her questions. The truck didn’t come with the lock so we asked if we can have one, and she said “we ran out so you much buy one.” When we bought a $13 lock and discovered that it was under the seat, she claimed that the lock we found was not for us and confiscated. Overall a very unpleasant experience and I would not recommend this store to anyone.
JONGEUN SIt was a quick return
JAMES DThe pick up location was very helpful. Good people there.
MARK BThe manager there is very knowledgeable, welcoming and helpful great spirit.
NIKKETASHERRE TPick up and drop off staff very kind and considerate making sure our needs were being met.
ROSEMARY YGreat service! Would highly recommend using this location.
KAREN SGM is friendly, professional and proficient to ensure a fast and smooth transaction.
Rochelle MThe unit had some damage and needed maintenance.
HUGO SCourteous and quick response time
Stephen WThe services were wonderful, and we are thankful!
DON MConsola (I think that is her name) was a delight. She was personable and helpful, answered all my questions, and made me feel like we could be friends.
JOHN WAngela was amazing! So helpful and friendly!!!
ANDREA GExcellent customer service
SCOTT FHave the person that is in charge be more friendly to all customer not just some that`s the first thing. When we tried to drop off the cargo trailer the person in charge said we could not drop it off there because they did not have us in the system to drop it off there. if we dropped it off there we would have to pay a drop off fee. The information we got from 2735 E Beltline in Carrollton Texas, was a print out sheet that told us we could drop it off at 501 Texas Ave S College Station, Texas. When the person in charge could have made a phone call and fixed the problem instead we had to make the phone call we did not think that was right for us to have to do to fix the problem.
DON GIt took too long to get my Uhaul, because, there was only one client there, and she wanted me to use my cellphone app to take the vehicle out. I spent over half an hour to take the vehicle out, due to the time to figure out how to use the app, and how to correct the mistakes in the record
SHANCHENG BIn the four times that I've used uhaul in college station, all but one they've sent me to the wrong address. I'll be certain to order from one location and then they say "They have your vehicle on the other end of Texas Avenue" and it's ridiculous. Yesterday I physically clicked the address in the app and it pulled up Maps, and THAT SENT ME TO THE WRONG LOCATION. Every worker just says "This happens all the time, every day", and if that's the case, UHaul needs to fix it. It's obviously not user error if it's constantly happening. Wasted an entire hour of my time.
LAUREN GThe folks there were so nice and helpful. OUTSTANDING!!
Daniel KThe pick up employee tells me if I bring the trailer back early (Saturday evening instead of Sunday morning) I’ll get a cheaper rate. The drop off employee tells me no way, and wasn’t very nice about it. Mixed messages do not make for satisfied customers.
JAMES LQuick and easy.
CLYDE GThe workers at the U-Haul are excellent. I really appreciate how fast they help me.
ANTOINE KCalled the U-Haul location at 108 San Jacinto Ln in Bryan - didn't have what I needed in stock, but did make a reservation for me at next closest location. This was a great help - rec'd confirmation text on reservation before phone call ended. Fantastic service!!
STEVEN SCollege Station was very professional and courteous but when I dropped my rental off in Houston, they, Houston , double charged me even though I prepaid at my pickup dealer. I will never again rent anything from Houston area ripoff U Haul.
KREATHA LThe employee at the store was very nice and helpful.
RANDY FEverything was perfect
LINDA OQuick, easy, courteous and convenient for a last-minute trailer rental. Solved my problem quickly and for a very reasonable price. Highly recommended!
WILLIAM BFriendly staff
JOEL SThe salesman went above and beyond to help me ensure you he motorcycle trailer was hooked up correctly.
Torre PThe lady that helped me was wonderful,
KRISTIE KGreat customer service, very polite very helpful!
NOELLE MOutstanding service
EARL GPlease speak with Henry and Randall about how they speak to customers. I was very offended by the tone and volume of Henry's voice when he threatened to tow my car repeatedly and then demanded multiple times that I return immediately. Why can't people just be kind?
JODI CScam will never use that company again.
JAQUAN TThe person inside was awesome, I got there right at 7 when they close and he was super kind and informative.
LUKE CEasy peasy, everything went smoothly from the online reservation to the equipment pickup and subsequent return. Very friendly and helpful staff. A well oiled machine, don’t change a single thing.
Ernest HHe was great when I got there and told me where to go so I can drop off
BRENDA Mover charged we did not travel 41 miles ! was was the extra 19$
SABRINA GNo improvement needed.
Norma MThe associate on duty was annoyed that I was late for pickup and interrupted ‘his match’. I was watched several minutes as he was distracted by his phone. I did not appear to be a valued customer.
CRAIG CThe truck was dirty on the inside floor
DEANDRE WThis location is convenient to campus but hard to get in/get out. The staff is fairly friendly but does not move from behind the desk. My biggest complaint about UHAUL at this time is all the extra charges tacked on at the end. And, I think it is a bit of false advertising to market a truck for $19.95/day, plus mileage, plus handling charge, plus fuel! I rented a pick up truck for exactly 3 days and it was $400, I averaged 140 miles a day. Although I need one for business every now and then - time to find another company.
CYNTHIA LIt was great experience in the beginning. Upon the return of the vehicle is where the problem arose. Don't believe them if they say aren't gonna charge you for an extra day, if you get it there before a certain time.
MIAH AEquipment could’ve been cleaner honesty. Looks like it hadn’t been swept in awhile or anything like that. Regardless though, went well and was easy. Thanks yall!!
KAEDEN MI got charged extra money because the guy didn't check me out correctly. I wouldn't DARE come back to that location EVER
JASMINE B