Customer Reviews for U-Haul Moving & Storage at Academy Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Academy Blvd

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Holly W. on

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The truck smelled like cigarettes so bad that we had to wait half a day for it to air out before putting anything in it. I ordered a handtruck and was told it was in the truck. It was not - so I had nothing to use to move boxes. Thanks.

John K. on

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The interior of the truck and the box was clean. The truck was dirty on the exterior...a bigger deal is the wait...I had a reservation and arrived at 8:00AM but didn't get a truck assigned until 9 AM..I usually rent from UHaul becaue I like the 10 foot van...I just question your business model.... There were 6 people ahead of me at 8AM...most had reservations...just seems like your service should be faster...and really only 1.5 people working the customer counter at 8AM...This is your business but my guess is that you'd want to be a little faster with the customer service and maybe have three - four people actively working with customers early in the morning... .Same thing returning the truck....really kind of slow with accepting it back into the fleet Sunday morning at 9AM...as I am sure the weekends are your business's busiest days..

Jason W. on

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Suitable for my needs, no complaints

Atta S. on

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Customer did not leave a comment.

Jim D. on

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George A. on

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Zachary Z. on

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Timothy O. on

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Shawntel M. on

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Great customer service

Gabrielle G. on

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Even thought they were extremely busy, everyone was professional and kept true to their policies.

Mykal G. on

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Customer did not leave a comment.

Tremenda C. on

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Have more trucks available. Had to wait all day for a truck

Angie H. on

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Customer did not leave a comment.

Joel D. on

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Our Uhaul cab smelled strongly of cigarette smoke. It was really uncomfortable to drive in such a strong smelling vehicle for 3 hours. My husband has asthma so this was really bad for him. It would have been nice to have a Uhaul that had been cleaned and aired out. Also our passenger side windshield wiper did not work. We drove in rain and could not see out of half the windshield.

Athena M. on

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Customer did not leave a comment.

James K. on

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Staff was knowledgeable and treated me with respect. Thank you

Barbara D. on

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Cargo Van had rattle. For safety, do not put lettering or pictures on the window on the side of the cargo area. Very difficult to see through that window (such as pulling out of a parking place) with the lettering through the grid behind the seat.

DAKOTA M. on

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Customer did not leave a comment.

George S. on

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Sharon R. on

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Anthony A. on

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Good service

Adam P. on

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My first rental was cancelled on me without my knowledge due to the place was closed, I only found this out when I showed up to pick up my trailer and no one was there. Really frustrating that they allow rentals at a place that’s closed. Once I went to the second location after wasting an hour of my time it went well though

Matthias S. on

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The reservation was a nightmare. I reserved a 17’ a week ahead and two hours before pickup time I was called that no truck is available. So I had people scheduled to help move and no truck! Luckily the phone reservation lady responsible for the Colorado Springs area was able to save the day and set me up with this 26 footer. I don’t know how the online reservation system cannot be made reliable so you get notice of truck availability issues at least a few days ago.

Michelle W. on

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Customer did not leave a comment.

Chad H. on

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Brakes seem to smoke down steep grades brakes locked up a few times

DENNIS P. on

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The staff is very helpful and courteous, but there were cockroaches.

Stephen S. on

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Tell renters to check all the lights before they take off.

Lisa C. on

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Nothing great customer service! Thank you.

Christina O. on

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Customer did not leave a comment.

Justin S. on

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Customer did not leave a comment.

jerrell C. on

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items were left in the truck I've been put on hold told u would he called back and keep getting the call center an not the actual business establishment which to me us unprofessional

robert M. on

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Customer did not leave a comment.

Kathryn B. on

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This would be for uhaul in general, but might want to make getting into the trucks (to drive) for handicap people.

Corey P. on

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Stop the false advertisement bullshit. “$19.95” ended up costing us damn near $50 for less than 10 miles and under an hour. Disgusting.

Christina P. on

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Customer did not leave a comment.

William R. on

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Call me if you want my feedback.

Steven E. on

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Hurry up and wait, line was out the door and service slow. Waited in line for an hour and they did not have my reservation. Luckily they were able to put me into something smaller, but what is the point of a reservation if they don't have it?? Will not rent from this location again if at all possible.

michael V. on

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Spent almost an hour trying to rent a motorcycle trailer. Not impressed with speed/efficiency.

Connor C. on

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Customer did not leave a comment.

John C. on

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See previous comments,

diana C. on

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The truck was not maintained well believe bairing are going out were squealing breaks would lock up on trailer

Katana L D. on

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Customer did not leave a comment.

jerry h. on

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No comments

Kaleb J. on

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They guy who helped me at the counter had no idea what he was doing. It took me an hour to get a storage unit I already had reserved. The only good was the guy that received my truck. Efficient.

Gary S. on

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You need more people in the store. Nobody likes waiting in line to spend money. Don't lose sight of the fact that this is America and we have choices and you have competition.

Tramesha L. on

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was upset when the storage trying to get was took before our eyes and we could not get it. there was a hump right in front of the door way need a slight ramp for moving on the dollies.

Kaylee E. on

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The women from storage renting weworked with was not only professional but kind.There was a couple of customers when we first arrived but she was diligent and took care of everyone in a timely fashion

Randy R. on

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Will NEVER go there again. Only one person was available for rental AND storage. Hours wasted even with online pre-work reservation. Not Uhaul, UHell. P.S. Same for Two Men and a Truck.

Alvery N. on

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Thank you for your help and time have a good day.

Russell G. on

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Good

Bruce J. on

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fantastic service

Ester D. on

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Good customer service, but extremely long wait times. In several times, i have left this location due to long wait times. But like the location and the facilities. Should invest in more employees.

samantha b. on

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We had nothing but trouble with getting into our unit, there is NOT nearly enough staff for how busy it is, and they staff that y’all have is not helpful. We also had trouble with getting our refunds.

Ilene M. on

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Uhaul, I'm grateful to you. I am Ilene husband she passed away in December 2018. You was very kind in helping us retrieve all of Ilene stuff. Again thanks

Char M. on

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It’s a safe storage

Phimfa P. on

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Everything is excellent!

robin c. on

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Amee was wonderful...very helpful and friendly and that's most important to me when doing business!

Jeremy W. on

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Very friendly and helpful!!

Don S. on

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Elevator awful to open and close; Need rest room on each floor; Nice to have carts available. Friendly staff but not enough of them; Computers not cooperative; small openings to units, bad lighting.

RANDEL H. on

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Very happy with the service here.

Thomas P. on

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thank you

Santiba J. on

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It was a great providing and I was very appreciated to have U-haul for the 2 years. I would recommend to my friends about your company. Unfortunately, I can't afford big your services great.

Cynthia S. on

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Thank you to Jason P and staff for working with me and making my experience great. Everyone was friendly and helpful.

ANTHONY f. on

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They hand over the keys to me and when it is time to check out of the storage they r saying that they cant check me out bec the storage belong to my dad. How stupid. Why give me the keys

John W. on

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Keep getting better

Misty G. on

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Very great job and workers at this location!!! And The woman who works the front is seexxxzay!!!!

Andrew S. on

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The move in was fine but the managers lied? I put two locks on my storage unit and was told by them (sorry I dont remember the name) to remove one of the locks because it is against the rules

Jodelle D. on

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Busy place but seems well kept.

ALECRAZANDRa C. on

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, employees busy hanging out with the homeless that live in the units. Felt very unsafe with scary people living in units!!! The main guy smoking and spoke how he made a machine to read credit cards.

Stanley R. on

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Crystal exceptional!!!

Greg C. on

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Staff and facilities were excellent. My big complaint is not enough staffing at the front desk. This is a major error on the part of corporate management.

daniel s. on

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Angela and Brittany were great. The logistics of moving are always stressful, but they helped and provided EXCELLENT customer service.

ashley a. on

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The manager at this location was great, one of the employees was so rude and unprofessional, she is the reason for my rating. Tina from UBOX department yelled at my husband and was very unprofessional

Jeffery S. on

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Chipped cement at the entry into the storage facility needs to be repaired. Current condition of cement makes it difficult to push loaded carts in/out of the facility without significant tousling

bruce s. on

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Great staff.

Thomas S. on

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Wonderful experience! The staff are very professional and seek to help! Management are extremely accommodating and courteous! I highly recommend this facility for your storage needs.

James C. on

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Was very helpful in getting the right one

Lisa R. on

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They were very helpful and understanding

Joel H. on

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This place is run very well

Cody B. on

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I was under the gun and needed to find extra storage fast. Everybody was a huge help and got my problem solved most immediately.

KATHY L. on

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Containers delivered and picked up as scheduled. Jessica was awesome and Tina was great on the phone!!

Cassandra M. on

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Good staff and security.

John M. on

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Do not ever go here or buy anything or rent anything ever my dog ate poison on their property and they refused to come out and give me the MSDS sheet so I could save my dog from bleeding from the insi

Derek H. on

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very helpful

Kevin B. on

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It was a wonderful experience vary well maintained facility and staff always willing to help. If I ever need a storage again this facility will definitely be my first choice.

Jodeen P. on

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The times listed on the website for access only apply to certain storage units, this is not made clear. Although I used Uhaul for moving I was not offered one month free storage as advertised.

Shawn L. on

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Don't force people to write something.

AMY H. on

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I had my car stored for almost 3 years and I had a storage unit for almost 7 years. I’ve never had any problems with either. Very thankful to not have either bill anymore though.

Erin B. on

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The only thing I didn’t like is there is no pro rated price for move out. I still had to pay a whole month worth of rent for 9 days. As a single mom, I really could have used that money for groceries.

Lisa R. on

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Very helpful and clear

Katelyn B. on

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Having a place for the customers to throw away trash, and also letting the customers know if and when they move out to clean out the entire unit...

Matt F. on

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After an issue with our reservation at a different location, Brandon did everything he could to accommodate us, including calling other locations to find us the size of unit that we wanted.

Marlene B. on

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Very nice, professional and friendly staff.

david s. on

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The guy who helped me get a storage unit he was completely professional grade help I'd recommend anybody to him which I already have got a great personality good people skills I was impressed

Anthony G. on

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Bye

Deborah E. on

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There were several times when my pass card would not work. There were also times when the security alarms were going off even when no one seemed to do nothing.

melanie g. on

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I was quoted that the entire uhauk ubixxeoukd be 1295 + delivery fee...then it went to 1495...then to 1695... I was like WHAT? So was disappointed to see they changed the price. I'm glad everything

Holly R. on

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Tina was great and really helpful. I had a really good experience with my whole move from Texas to Colorado.

Robert N. on

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Very helpful.

edward r. on

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Great staff, very attentative and made the process easy. Ended up also getting 2 storage units and employee was very knowledgeable and friendly thank you!!

Deborah M. on

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The girl that brought the pods was wonderful

DARCIE C. on

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It took FOREVER to check in, had to clarify issue to be approved to lease a truck for not answering my phone 4+ yrs ago.

Joseph F. on

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After hours access should be available to everyone and you shouldn't have to pay extra. Other than that it was a nice storage facility. Everyone was very nice.

Miguel H. on

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This was my first experience with U Haul...and for sure will not be the last,the truck on a 1000 plus mile trip was smooth the air ride made it so. And the storage facility was impressive. Thanks !!

Helen V. on

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Staff wasn’t very friendly

tammy t. on

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Sara and Tina were both awesome I give them both 10 stars. U-Haul has the best customer service

Jason D. on

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My Ubox arrived early and was delivered fast and picked up in less than two hours. Very professional and communications with me.

James S. on

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Was very helpful.

Carlos N. on

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Great people and awesome service. They even asked me if I was a Soldier which I am and they offered me a military discount which made selecting them even better. Thank you very much for your service.

louis e. on

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Nice people smoothe rental.

David R. on

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Easy!

Willie N. on

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Wonderful place to store my things I felt safe and could relax.thank you.

Joanna W. on

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The UBox team is fantastic! I can't recommend them enough. They were so helpful during my move and my mother's. Definitely 5 stars!!

Courtney D. on

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Every time I went, there was some sort of issue with either the swipe card, the facility not being open during their hours, or no one working. 3 people working in the office, wait times were 40mins+

paul c. on

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These people are great and the storage unit was excellent, I have recommended them to all my friends and would use them again in a heartbeat.

Megan P. on

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I was charged for delivery more than once. I thought it was included in the price first. I didn't realize I'd be charged that much. The staff was very friendly, courteous, and helpful.

lilia s. on

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The service was great

lisa l. on

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Poor customer service when attempting to close out my unit -- incredibly frustrating!!! I found nails/screws twice in front of the building access doors -- great way to get a flat tire!

Miguel B. on

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Everyone was great and friendly

Max H. on

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prefer pass /fail system of rating

Karen K. on

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All employees in il and co helped to make the stress of my move more than I could've expected. Thanks for being accommodating and understanding.

James W. on

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Okay

Steve L. on

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The truck that was supposed to bring the pod the driver had a medical emergency. I was given a 1 hour time frame to load the pod. the driver left the pod on a trailer. 5 days late on delivery

craig b. on

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Excellent service, helpful staff.

James S. on

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U-Haul has been wonderful. They Bent over backwards to make sure we were taken care of.

RICK S. on

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As far as staff goes I don't think you should be eating at front counter when taking care of customer, and if parking is that important than don't park the big trucks where cars are suspose to park!

Nancy L. on

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Great experience!! Appreciated the recommendation of Gorilla Movers. Kyle and his team were great to work with!!

tammy a. on

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Nice storage and convenient location

Kimberly M. on

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Good customer service as they paid attention to my needs and went all out to make me satisfied.

Nathan A. on

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You definately need to hire more people to help customers

Anastasia G. on

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Great and Excellent customer service, will do business again

diane p. on

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I was never at the facility, however, they were storing my U-box for a couple of weeks. I had an issue early on, but it was resolved sufficiently and the box was delivered & picked up within timeframe

Silvio M. on

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We were very happy with the level of service and staff was very helpful. Thank you,

JENNY W. on

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We had many financial mix ups but once I had auto payments set up, it was fine. We had things stolen when we had to go through our storage unit when moving from The Springs to Denver. Bad area.

Fredrick S. on

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Disabled vets should get a discount. I guess we dont matter . We fight for yall safety and nobody cares

Justin R. on

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It was nice work with everything

Paul C. on

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P

IDELLE K. on

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Very clean. Would definitely use again if I needed storage. Wouldn’t have any problems storing furniture there.

Ruby N. on

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Thank you for a great experience!

Steven A. on

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It wasn't clearly explained that there would be a charge for the pod to be delivered to my home and another delivery charge to my second home once it arrived at its destination - about $300 extra!

griseda g. on

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Everything was great and easy. The staff was prompt and helpful.

CHRISTIAN M. on

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Thank you for helping make our move easier!

denishia j. on

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The facility is nice and clean. I would not recommend to friends because the customer service is poor. The staff is unprofessional and combative with one another and with customers. Disappointing!

SEFFIYAH N. on

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The whole experience with U-Haul was excellent. From the faculty to the staff and also the care given to moving my belongings from one state to the other was amazing. You made my move stress free.

RACHEL T. on

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I only needed the unit for a week and was charged a month, being told I would be refunded. When I moved out of the unit no refund was made. Calling the manager was pointless and the GM was unhelpful.

grady c. on

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Everyone was well trained and handled it all very well.

brian f. on

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I was happy with the service

cynthia w. on

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They are way to busy to only have 1 person at the front desk. They are always at least 2-3 people waiting. People at front desk are always very nice, but unfairly to busy. They need more help.