Customer Reviews for U-Haul Moving & Storage at Academy Blvd

4967 reviews

1193 N Academy Blvd   Colorado Springs, CO 80909
(Off of Galley next to Shamrock Food Distribution)

(719) 574-6500

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(719) 574-6500

1193 N Academy Blvd
Colorado Springs, CO 80909
(Off of Galley next to Shamrock Food Distribution)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

1: When I reserved the container, I explained it was furniture/house contents that I was shipping to my brother in Missouri and that I would be out of the country during this time. I was told it would not be an issue as I could put him as the recipient. However it was an issue. U-Haul continued to contact me where to deliver the address. I get a text message while I'm in Europe that they do not have his contact information. I thought this was taken are of from the beginning because I recall getting my phone out while sitting in your office to confirm my brothers information was correct. I ended up resending his information for him to be contacted on delivery of the container. 2nd: After reserving the container I realized I used my Travel Mastercard instead of my Discover. I call your 800 number, the lady who answered was kind/polite and switched the cards for me. When the container was dropped off my Mastercard was still charged. So I call a second time and again was helped in getting the cards switched. Not sure why this wasn't fixed from the first phone call. 3rd: When the container was dropped off at my place I had 24hours to get it loaded before it was picked up. I had to load this sucker by myself. When it's delivered my brother had three days to unload it. I don't understand this. I don't know what the cause of the issues were, but I think U-Haul needs to work on internal communications with each location so snags like pickup to delivery do not happen. Just an FYI, there's a 9 hour time difference between your text messages and mine about where to deliver the shipping container. This was one of the reasons I was assured when they took my brothers information he would be contacted about when/where to deliver the container.

mark R. 
Rating:
5.0

Could use some signs directing people to the drop off point.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

terry K. 
Rating:
4.0

What is the point of mobile check in (promised to not have to talk to a person) if I have to go inside to talk to a person to get keys? The process had me walk in a literal circle around the lot to the truck and back inside the building then back to the truck!

Stephanie T. 
Rating:
5.0

The process of renting a uhaul from this location was quick, easy and affordable.

Timothy P. 
Rating:
4.0

Rented 2 bags of moving pads. One package contained damp and mildewed blankets. Could not use them, and made me scramble to pack the furniture safely. Had to get plastic sheeting to put between van cab and cargo area to protect my mildew-sensitive wife. Not a fun move. Mildew was so bad I threw away 5 of my own moving blankets after.

Bradley R. 
Rating:
2.0

I made a reservation online added all my information and my extra driver. When I arrived I still had to wait 35 minutes to get the truck because the person doing my pickup registration was doing 2 persons job. It is really inconvenient for a person who made a reservation online to wait another extra 30 minutes. I also declined a coverage insurance on my online reservation and the person Sean Reynolds asked me if I wanted I said no and he still added. I want to know what's the purpose them of doing a reservation online if it's still going to be change at the counter. This was an awful experience for been my first time in here. I have the receipt of my reservation where I declined the coverage insurance and I showed to the person receiving my truck back but he was unable to help.

Diana A. 
Rating:
3.0

I'm a 68 year old male and had to unhook and lift a trailer off my truck with no assistance. Would have been nice to know this before hand. Not sure if I will be renting equipment from Uhaul any time soon due to that.

Chuck Y. 
Rating:
5.0

Friendly employees and easy pickup

John S. 
Rating:
5.0

I cannot think of a thing! Excellent service and economical rental for the 5x8 trailer I rented

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Lonnie M. 
Rating:
2.0

Communication was horrible. They did not follow through with anything that they said. I was billed for a unit I didn't use and it took months to get the owner to respond. I would not recommend using these people at all.

mary jo G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda K. 
Rating:
5.0

The service was good. Had an issue with the phone app but eventually, the techs solved it.

David J. 
Rating:
5.0

The whole process was easy from start to finish. The staff was friendly and helpful.

Kimberly B. 
Rating:
5.0

Staff was friendly and helpful. I was in and out of there in 15 minutes.

Elisa P. 
Rating:
5.0

They did an awesome job of helping me and I'm handicapped And I appreciated their kindness!

CAROLINE C. 
Rating:
5.0

Jimmy does a great job communicating and ensuring his clients have the right product for their vehicle. Work was clean and hitch looks great on vehicle.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Warren M. 
Rating:
5.0

Customer did not leave a comment.

Richard Y. 
Rating:
5.0

easy pickup and drop off with large RV.

Claude L. 
Rating:
4.0

I needed a trailer asap! In and out in 20 minutes. Def going back again

Elijas D. 
Rating:
1.0

Customer did not leave a comment.

Korey D.  |  Overall Experience 
Rating:
5.0

Offer the customer to connect to your Wi-Fi if they are experiencing poor cell signal. It was offered to me eventually but not at first. Overall good experience though and will be back soon!

Angelo J. 
Rating:
5.0

Process was easy and your staff at this location are very well appreciated! I am more than happy and will continue my business with UHaul! Thank you

Marcus C. 
Rating:
5.0

Everything was great! Service was excellent excellent!

SHAWN I. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Matt was our point of contact he is awesome, very kind and right on top of things. He worked with us, i will recommend this location to all my friends. And refer them to Matt.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Randall N. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

No problems at all. They helped me when needed.

Belinda C. 
Rating:
5.0

Customer did not leave a comment.

BERLEN P. 
Rating:
5.0

After having my reservation cancelled without my knowledge, the staff here was incredibly helpful in getting me back on the road quickly, efficiently, and safely.

Tobias L. 
Rating:
3.0

Experience was overall good with the exception of inflexibility - containers were held in storage an additional week, but was charged ~$500 for a whole months storage fees with no option to pro-rate. I understand that the storage facility must make money however this charge was pretty hefty when I would not be using the other three weeks following delivery, for which I paid as well ($200). Delivery driver was exceedingly helpful and went out of her way to ensure very much ideal placement of containers to make my unloading as easy as possible.

Russell B. 
Rating:
4.0

Your website and online experience is soooo screwed up. It took literally 2 days and multiple phone calls to get my reservation right. You really need to stream line things or you are going to lose a huge client base. I tried to set up a reservation on line. I ordered a 17 foot truck. Your system accepted all my info including cc. When I tried to click the acceptance of terms and conditions it would not let me. Found out later from a rep that it did that because the location I picked didn't have a 17 foot truck. How the hell would I have known that. I tried to process this transaction multiple times before giving up and calling a rep to set my appointment. I received a confirmation and reservation number and when I checked the site the next morning to find my reservation low and behold your system said I didn't have one. I called another rep and she said there was no reservation based on the phone number I gave her. Well now I had to do the reservation all over again. When I went to the uhaul store to pick up the truck the rep said he found 2 reservations in the system under MY phone number. Imagine that…… then I was asked to verify my expiration of my license 3 times and your system didn't update. Then I was told to give my sons number and a rep would call him to verify my identity I guess. Well 30 minutes later no phone call and my reservation was completed after I texted multiple times how much longer. Horrible online experience. You need to get your act together uhaul. This process should have been 10 minutes max but turned out to be much longer and so stressful during an already stressful move. The store rep was very helpful but everything else sucked big time.

Nathan M. 
Rating:
5.0

NA

MELISSA V. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Uhaul is Awesome.

ANTHONY H. 
Rating:
5.0

More transparent pricing, i was expecting to pay about $100, ended up doubling in price.

Chris N. 
Rating:
4.0

Staff was very helpful.

Jay L. 
Rating:
4.0

Alignment on vehicle was about 20 degrees off but otherwise everything was excellent

Andrew V. 
Rating:
1.0

Customer did not leave a comment.

HANNAH S. 
Rating:
5.0

Customer did not leave a comment.

Tobin B. 
Rating:
2.0

Multiple shattered pieces of furniture in the boxes we've unloaded so far. Boxes inside that were secured had been jostled to the point of being upside-down. The U-boxes themselves are falling apart. Next time I'm going with Pods.

Shawn G. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
4.0

It would help to issue a hard copy contract for my records. I didn't get one along with a final transaction receipt.

steven F. 
Rating:
5.0

Customer did not leave a comment.

Meredith R. 
Rating:
5.0

Great team of people. They know their stuff.

Eldon E. 
Rating:
5.0

Cruise control would be awesome. Thank you

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Stella G. 
Rating:
4.0

Our Ubox was late and we received no communication from Uhaul, despite our own attempts to contact them.

ETHAN M. 
Rating:
5.0

Customer did not leave a comment.

Dominique M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Was a previous client, several years ago. And I'm a return client now. Your location isn't a close as I might wish, but the fact that I've returned should tell you quite a bit about your facility.

GARY S. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

Prakhar G. 
Rating:
5.0

The staff at the academy location in Colorado Springs were the best!! Friendly, helpful and accommodating. The day I picked up the first set of boxes they were very busy at the desk. There was no problem. More staffed was called and each customer was helped individually. No anger or stress involved. Very impressed and I will use them again and recommend them to whomever will have the need!

DANIEL C. 
Rating:
3.0

The location seems to be short staffed. Job done well and the representative that helped me was delightful, but we waited close to 45 minutes standing in the store before the only 2 people working at the location were able to come inside and help us. Same thing happened when we returned our equipment. Again, they did a good job, it just took forever for the employees to service the customers waiting.

ANNA Y. 
Rating:
4.0

No

Michael L. 
Rating:
1.0

Colorado Springs location was great but.... That was THE ONLY GOOD PART OF MY EXPIERIENCE!!! The facility in Alabama has been awful. Things didn't arrive on time, had to purchase almost 500 worth of things to be in my house without my household goods for a week, they charged ME rental space when they were the ones that moved my stuff earlier but then wouldn't deliver to my home because they didn't have a driver. They charged ME for that! Then, the box sat in my driveway for almost two weeks. They would call and schedule a pick up and not show up. that happened twice. Meanwhile, I couldn't get into my garage. After two weeks, I called to ask them to come and get it, She said he would pick it up IF HE DECIDED HE WANTED TOO. Are you kidding me? I paid, not because I decided too but because that's what we have to do. U-Haul didn't uphold their part. Absolutely terrible. How do you charge me for issues that you had? $100 on top of the $500 I had to se=pend when my stuff didn't show up. Go with PODS.

CANDANCE G. 
Rating:
4.0

Very nice people when in contact.. The thing that stopped me from a higher rating is that it's very difficult to reach anyone at uhaul by phone. So you have to navigate or figure out most things on your own. Thank you

doreen A. 
Rating:
4.0

Very friendly and welcoming.

Jake O. 
Rating:
4.0

We experienced technical problems enrolling for the wireless registration. Instead of saving time, we lost time.

Edison B. 
Rating:
5.0

The security measures are draconian. The calling to consult with the emergency contact is over the top. The check in process is ridiculous. If I did not really need the vehicle I would never use UHaul. I hate the experience, even if the equipment is good. Sorry.

RICHARD C. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

LELEIGA T. 
Rating:
4.0

Only one issue: Though my 6' x 12' trailer passed the light-check on the initial pickup, the upper right blinker did not work through the rest of my top. My sons & I were extra careful doing our move, watching out closely etc... so there we no safety incidents. I dropped the trailer off early, but the location had closed 5 minutes earlier, so I would recommend you correct this light issue before the next pickup...

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
1.0

I was told by the agent checking in my equipment I would not be charged for extra days due to mechanical delays experienced while the contract was in progress, however, I was charged for those extra days. That truck needs to be serviced before going out again.

PATRICK G. 
Rating:
5.0

Very friendly staff and quick to get me on my way.

LAWRENCE T. 
Rating:
1.0

The customer service was extremely hostile and rude. Regardless of the situation I shouldn't have to deal with the employee acting out toward me in the situation. They should be trained that this situation happens often and the proper way to handle it. The employees you have representing you have cost you another customer.

ARRANDA P. 
Rating:
3.0

More help with the checking.

David P. 
Rating:
5.0

Customer did not leave a comment.

MYLES A. 
Rating:
5.0

Shawn is a fantastic manager! Very hands on and super helpful, I drive all the away across town to rent from his location because of his fantastic service! Thanks Shawn!

ZACHARY W. 
Rating:
5.0

Customer did not leave a comment.

Amy T. 
Rating:
5.0

The sales rep was misleading so a retraining would be good. He stated that we opted for the coverage online but confirmed with my wife that we did not.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Glenn B. 
Rating:
4.0

Customer did not leave a comment.

NATHAN S.  |  Overall Experience 
Rating:
4.0

Great service

tony B. 
Rating:
5.0

Everyone was great.. very pleased!!

Patty H. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
4.0

Communication between call center and store was extremely poor.

John S. 
Rating:
5.0

Customer did not leave a comment.

TAMRA R. 
Rating:
5.0

Returned the item three days early. I feel the amount paid should be prorated to reflect that.

Michael F. 
Rating:
3.0

I would not recommend this location if the person who did my contract is on shift. I told her five times I needed the truck to a certain date, she confirmed it, then wrote the day before the day I requested. This caused me to have to pay late fees and of course U-Haul customer service is so terrible it takes them forever to tell you no to extending the contract after being on hold for 35 minutes.

Jeff E. 
Rating:
4.0

Rented a cargo van for a small local move. Giving a customer a van with a low fuel warning only adds to the stress of moving. Your rentals should have at least a half tank to get the vehicle to the pick up point and delivery point without worrying about stopping to get gas in the middle of that process.

Kimberley G. 
Rating:
4.0

Customer did not leave a comment.

Killian R. 
Rating:
5.0

We did not know that we needed an appointment to unload the container - I wish that would have been clearer. And I was on hold for a telephone call for 36 minutes which was pretty long to set up an appointment time.

Gail S. 
Rating:
1.0

The trailer got water in it and ruined some of my stuff We had a rain storm and the trailer leaked I was not satisfied with the trailer

EDWARD E. 
Rating:
3.0

Employees weren't terribly helpful

Patrick V. 
Rating:
5.0

Customer did not leave a comment.

Margaret P. 
Rating:
3.0

I made reservations online for a pick. After being in line for 15 minutes, I got to the front and the gentleman had told me to step aside and to proceed to check in online and continue to the next person. As the website did not allow me to continue he then decide to help. I feel that this is a lack of customer service as he could have just helped me when it was my turn after waiting for 15 minutes.

Krystal W. 
Rating:
4.0

Customer did not leave a comment.

Gene B. 
Rating:
5.0

Most professional U-Haul I've ever been to!

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Sarah J.  |  Overall Experience 
Rating:
5.0

Matthew was extremely helpful and made sure I had everything I needed for my move. I highly recommend this location.

Rachel F. 
Rating:
1.0

Over prized storage units screw this place

Joseph b.  |  Overall Experience 
Rating:
2.0

Be nice and helpful.

DESTANIE L. 
Rating:
4.0

Despite having an appointment time for pick-up, upon arrival, I was number six in line. I waited for over an hour to pick-up a tow dolly that had bewn pre-paid and pre checked-in. This was due to the location only offering two customer service desks. Both were tied-up with walk-ins, one of which was there the entire hour that I was. After about 45 minutes, Omar opened up his office to help additional people. This helped, but was late to be realized. The agent helping the walk-in was exceptionally kind and patient, as they had no idea how to move a car. At one point he was checking competitors, such as Penske. This was very kind. However, a balance between time absorbing walk-ins, and those who have pre-paid and checked-in would be helpful.

Todd Y. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

Customer did not leave a comment.

Bobby J. 
Rating:
5.0

I was really a little nervous about the agent taking pics of my CC & LICENSE on her personal phone, you have to protect against identity theft these days so what protects you that way???

PATRICIA C. 
Rating:
5.0

Great service!

ANDREW M. 
Rating:
5.0

Great people great service thank you

ADAM M. 
Rating:
1.0

I’ve had such a horrible experience from the beginning dealing with uhaul. I only had 1 person that helped me through this headache. I won’t be going to uhaul again.

Alysia N.  |  First Impressions 
Rating:
5.0

Great place to store our Mercedes Benz Airstream Atlas.

GARY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tam N.  |  Online Move In 
Rating:
3.0

Upon moving in I told them my unit was very dark and needed a bulb they said they would come we were there for hours no one came they sat in the office so this whole time my unit was dark...still is...hope they fix the light for the next renter Tammy howard 719-510-6832

Tammy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GIOVONNI L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rodney H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura J.  |  Overall Experience 
Rating:
5.0

U-Haul has been nothing but accommodating & understanding throughout this whole move process. Slammed with customers, they still personally addressed my issues (and everyone else’s) with patience and kindness. They made me a U-Haul customer for life!

Matt O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sorsche P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chrystelle T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kim s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELI E.  |  First Impressions 
Rating:
5.0

ONE EXEMPLARY PLACE TO DO BUSINESS MS HUDSON IS A LEADER AND IT SHOWS IN HER STAFF - SHE NEEDS MORE STAFF ALKSO

David B.  |  Overall Experience 
Rating:
1.0

The worst service possible. Originally reserved a truck and storage online for Thursday June 10th. it didn't apply the free 1st month so I called the next day, spoke with a Uhaul rep who applied the free month. Thursday came I went to get the storage and was told other people were ahead of me, even though the I was told it was mine. The person at Uhaul helped me move the truck reservation to Friday, and told me the Galley/ Academy location had a storage unit. since I needed the storage. The next day I called and asked for that location directly, they helped me get the storage... Later on Friday, I head to the new location for the storage, I was told the same thing, thankfully the guy working there was able to find something for me... Next I went to pick up the truck... When I got there and started to check out, I notice my reservation was cancelled... I call they get the reservation set back up, I go through the steps online, get the 4 digit code for the lock box... it doesn't work, I call the prompted number, tell the rep what happens, she puts me on hold, about 15 minutes on hold I decided to use the chat. That rep gives me a few codes to try and none of the work, I'm told I have to wait on the phone... by this time is almost a half hour. I continue to wait, call from a different line and I'm told they're closed... Waited about 45 minutes and finally hung up... after panicking about not being able to get my stuff, finally a rep calls me and after her apeaking with a manager she gets me a truck at a location pretty far away st 9:30 at night... (Tiffany was amazing by the way and very helpful, the only saving grace through this whole ordeal...) So to recap. Got the reservation for a truck and strorage for Thursday at 5:30. Wasn't able to get anything unil 9:30 on Friday... Absolutely worst experience Ive ever had... Except for Tiffany... she was the only saving grace for the whole experience...

Sean R.  |  First Impressions 
Rating:
5.0

Great crew Jennifer

Christopher F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIA P.  |  Overall Experience 
Rating:
4.0

Too expensive.

Jeannie P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM L.  |  Overall Experience 
Rating:
3.0

long waits for a service person, counter help was not great, not really even good.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael p.  |  Overall Experience 
Rating:
5.0

I would rate my experience at your facility 10 out of 10. The staff were all very professional and helpful and ready to accommodate the customer in a timely manner. Great place to do business with and I will return if I need storage again.

WILLIAM W.  |  Overall Experience 
Rating:
3.0

I dislike calling the customer service number as you wait for a long time on the phone to get referred back to the management of the local facility. Not customer friendly whatsoever!

Heather S.  |  Overall Experience 
Rating:
5.0

Very helpful and knowledgeable staff. Thanks!

Nathan M.  |  First Impressions 
Rating:
5.0

I really appreciate all of the help and support that I received during this difficult time. I was allowing a friend to use the storage unit and from what I understand they were difficult to deal with and I am truly sorry for that. Thank you again for all of you help.

Tracy S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary beth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTRAUD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marie G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Brandy H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOZSEF B.  |  Overall Experience 
Rating:
5.0

I dealt with the manager and she was great.

John L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gertude C.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Megan J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robin c.  |  Overall Experience 
Rating:
5.0

GREAT PEOPLE GREAT MANAGER GREAT ASSISTANT

David B.  |  First Impressions 
Rating:
5.0

Only problem was the first reservation (on the phone) was not in the local store's system when I showed up. Fortunately, I did not have the trailer with me. Tina started working the problem; and when the next opening became available, she called. Problem resolved within a week. Nice work!

VICTOR T.  |  First Impressions 
Rating:
3.0

The storage has a water leak in the ceiling. Parking area is in terrible condition. Storage accessibility is minimal. Poor signage in storage facilities and parking lots. It is super easy to get lost. Staff was ok they did the job efficiently but customer service doesn't seem to be a strong point for most of the employees here. This place will work in a pinch and they have anything you could possibly need for a move.

Ciara B.  |  First Impressions 
Rating:
5.0

Superb service by Ronald Rang

David S.  |  First Impressions 
Rating:
4.0

having to buy that awkward round lock cost you a star. the 15 dollar fee is just not cool.

John S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trevor S.  |  First Impressions 
Rating:
2.0

There were several times that I needed to talk with someone at the specific store, but would get sent to Uhaul Corporate after waiting on hold. I would ask to speak with the manager of the store and would be told that I would get a call back from them but then never would. The phone system/call tree was very inconvenient and frustrating.

James C.  |  Overall Experience 
Rating:
3.0

The staff was unprofessional at times, loud, and disorganized.

Casey L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Michael L.  |  Overall Experience 
Rating:
5.0

Jennifer Hudson, as well as all the Employees, were professional, courteous and a pleasure to be around.

William R.  |  Overall Experience 
Rating:
2.0

The store office was clean, but my storage rental was dirty. The wire mash that went over the storage was half on and about a quarter of it was missing. The manager was extremely rude. I am military and will not recommend this to any of my fellow Soldiers. This is the first uhaul I’ve had to pay $10 a month for 24 hour access as well as not having a month prorated. Overall a less than satisfactory experience.

Spencer L.  |  First Impressions 
Rating:
1.0

Staff was lovely but I had reserved online the night before and nothing was smooth when I got there. It took over an hour and a half before I could even pack my unit. Card machine didn't work even

Heather Z.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ron H.  |  Overall Experience 
Rating:
3.0

Homeless people living in units. They were told nothing done. The lady I called at the 1800 number about it basically told me don’t worry about it because we got our stuff out. The keypad to lock the door didn’t work the whole time it was always open . The night we went to get our stuff our code wouldn’t work for us. Another person couldn’t get the sliding glass door to open to get their stuff but the homeless person was able to show them how to get side door open smh !! I let the lady know we got our stuff out and she said just go by there and tell them. I explained why I couldn’t at the present. She said she would message the local office and let them know yet we still got a email telling us our storage was late. Not to mention our u haul trailer leaked and nothing is done.

Armonzo S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Contessa N.  |  First Impressions 
Rating:
2.0

I am just disappointed in the monthly billing cycle when we are talking about a physical location! If im not using the physical location than you shouldn't be paid for services that weren't rendered! To be able to rake in the money for an entire month of services that were never used but than Harris me about keeping the unit secure is ridiculous especially when auto pay is present this seems to be a money making scheme other companies do utilize monthly billing but make exceptions apparently uhaul does not

Mark C.  |  Overall Experience 
Rating:
1.0

Some of my stuff was stolen when I moved into my storage room and when I really needed some help the 45 year old manager with pink hair watched me and just laughed. Wouldnt help in a intense situation, just used me as if I was entertainment. I would never go back

Gillian A.  |  Overall Experience 
Rating:
5.0

U-Haul Employee Daniel Quirk was attentive, helpful and polite. I hope that U-Haul gives him the "att-a-boy" that he deserves.

William R.  |  First Impressions 
Rating:
1.0

There was no lock at move in. I had to go buy the lock.A week later I got a very rude phone call telling me I put the wrong lock on.

Jessica Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE N.  |  Overall Experience 
Rating:
3.0

Ultimately found a better deal locally that allowed me to store my belonging AND extra vehicle for %60 cheaper then what UHAUL has available with comparable security.

Sean M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martha l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P.  |  Overall Experience 
Rating:
4.0

A good all around experience Thank You.

ERIC S.  |  Overall Experience 
Rating:
4.0

The office can get pretty busy and they often don't have enough people working...

David J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

otto l.  |  First Impressions 
Rating:
5.0

Daniel was very efficient and helpful as they all were. He was very polite in dealing with several customers at once and handled everyone with kindness and in a very timely manner we were very impressed he was also very Thorough and made us feel very satisfied with our rental/storage

Melissa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosalie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbi V.  |  First Impressions 
Rating:
3.0

I was very disappointed yesterday when arriving to unload my UBox! I had received a reminder call making sure I would be there on Sunday and the UBox would be outside. It wasn’t and then they couldn’t find it. The people at the desk acted like it was the most difficult thing they had ever done! Finally after over 45 min. they found it and we were able to get things taken care of. I tried calling but of course no answer.

shirley w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roel C.  |  Overall Experience 
Rating:
5.0

Very helpful nice people it was all very easy in and out

Matthew M.  |  First Impressions 
Rating:
5.0

Jeniffer is cool.

Randy M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Heather H.  |  Overall Experience 
Rating:
5.0

Jennifer was an excellent employee for you. She was efficient, and helped me completely. She even corrected a mistake another employee made. She helped make the contact I had with your company painless. I hope both her, and her bosses see this.

William R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debora e.  |  First Impressions 
Rating:
3.0

had to switch to a bigger unit and staff accidentally moved me out not in.

Keli G.  |  First Impressions 
Rating:
3.0

long wait for service. But once at counter everything went ok

Reynalda Y.  |  First Impressions 
Rating:
4.0

Big, clean property. Both returned a rental truck and rented a storage unit during my visit on a very busy Sunday morning). Both people who assisted me were great.

Jeffrey J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JONATHAN B.  |  First Impressions 
Rating:
5.0

Don’t remember his name but the guy that helped us was awesome

Amy P.  |  First Impressions 
Rating:
5.0

very very friendly staff, go above and beyond for the customer, they are awesome sauce.

Stephanie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  First Impressions 
Rating:
4.0

was upset when the storage trying to get was took before our eyes and we could not get it. there was a hump right in front of the door way need a slight ramp for moving on the dollies.

Tramesha L.  |  First Impressions 
Rating:
5.0

Thank you for your help and time have a good day.

Alvery N.  |  First Impressions 
Rating:
5.0

Amee was wonderful...very helpful and friendly and that's most important to me when doing business!

robin c.  |  First Impressions 
Rating:
5.0

Was very helpful in getting the right one

James C.  |  First Impressions 
Rating:
5.0

I was under the gun and needed to find extra storage fast. Everybody was a huge help and got my problem solved most immediately.

Cody B.  |  First Impressions 
Rating:
4.0

Everyone was great and friendly

Miguel B.  |  Reservation 
Rating:
4.0

All employees in il and co helped to make the stress of my move more than I could've expected. Thanks for being accommodating and understanding.

Karen K.  |  Reservation 
No reviews have been submitted for this location.

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