Was told I wouldn't be charged for returning on empty because I was given it on empty and was even in my paperwork. Was also given an extra day no charge because of the break down and was told by the person who checked me in I wouldn't be charged. To then be charged for both the gas and extra day and now have to dispute on my own. Poor communication between employees!
NINA P.Customer Reviews for U-Haul Moving & Storage at Alexis Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was great! but equipment needs work.. Van has bad alternator, had to contact roadside service asked for a voice call and then started to receive texts ( I'm old school and would like to speak to someone). Ended up having to jump start it and then it proceeded to stall, after multiple tries I was able to get it back to the location.
Angeline B.Got charged more and was not told about it. When I told the truck back they told me everything was fine.
Kristina K.Guy was very unfriendly actually quite rude.
Dan R.Pick up was simple. The online portion was a pain but going inside was fast and easy
patrick R.Have drop off locations open every day for early returns if possible thank you
David C.Box did leak quite a bit
Michael W.I was up for a free month at 50 W. Alexis Rd and the storage unit was to small they didn't have any other storage units available. When I got to the other faculty at Jackman and Alexis I had to pay for my unit...when there units available at telegraph location
Yvette M. | Overall ExperienceEverything was easy and efficient. A good location for me! Staff friendly
Jeffrey L.Trevor is always helpful and has excellent customer service skills!
Johnny B.Use the online program including a copy of a drivers license and the rental is FAST and easy!
Tim P.Stop using my email for other people's accounts
Larry T.A lot of noise in brakes or something underneath.
Sharon K.I paid more then I wanted to
Jordan D. | Overall ExperienceI thought everything was great except I could not figure out how to move the seat forward. Once shown I really enjoyed the use of the cargo van.
Julia W.I filled the truck up to where the gas was in it when I picked it up and was still charged almost $50 to fill it.
Mark M.The uhaul was a piece of crap. I am getting charged for fuel that wasnt used. Im highly pissed and want to speak to someone asap. I will dispute the charge with my bank
Kristy W.Thank you all went great felt safe in truck no issues.
Jennifer B.Disinfect prior to rental
Labreka C.There were no keys in the lockbox when I went to pick up my truck at the specified location. The business was closed so I contacted uhaul. I waited on hold for nearly an hour. I ended up having to rent another truck from a different uhaul location. They only had a smaller truck. I ended up with a bunch of movers sitting around for over 3 hrs while I got a truck that was too small to move all my stuff. When a I went to drop off the truck at the location I was told to go to, the app told me I was at the wrong location & sent me to a different place 8 miles further away, which made my mileage go up and used more gas. Overall this was a horrible, frustrating experience that cost me more money than planned and prevented me from completing my move to my new house.
Jennifer C.Everything was great with uhaul except the fact that I did exactly what I was supposed to do and even dropped the uhaul off 5 hours early yet my phone was blowing up all morning because no one could find the keys upon which I put in the drop box that was located exactly in front of the rental that I dropped off in a box orange box that said put keys here.
Angela C.everything was fine - easy checkout and check in
James C.Your online reservation center is very misleading. I confirmed reservation as nd was presented with a receipt summary telling me that I will owe 34.95 upon pick up. Teller rang me up at 80$ and change! Then we need t to pay and was told only take bank debit cards. ? That wasn't on summary either! After running to bank twice and transferring money and all it took an hour to get truck! And here I thought reserving online would save time and let me know what to expect.... Not at all! Everything I gained from wasti
Joseph L.Employee didn't realize I pulled in. Waited for a bit in the equipment per the sign. Eventually went in to make my presents knows and check out was sufficient and quick.
LISA C.The vehicle was not very clean and also smelled of smoke.
Anthony P.Windshield of uhaul was splattered with bugs and grill and above cab had bugs dead all over it. Inside of cab was spotless. Fast getting in and out of store and employees were extremely nice.
Daniel R.Reservation system needs improvement. Reserve in advance at a specific store close to home, get a confirmation number, and have been told twice in 2 rentals, my "guranteed" reservation is not available and I have to go to another store.
Brian J.They were helpful and courteous. They got everything ready for me.
Raymond A.Was nice they hooked it up for me. The tow dolly was in great shape.
Brandon K.better ability to report break downs on the phone
Joseph D.Loved the self checkin.
Shelly F.Air conditioner was not blowing cold even on high. Very uncomfortable on a hot day. Someone should go over the controls of the truck with the customer. I didn't know what I was doing. Seats should adjust up if possible for short drivers.
Suzanne H.GREAT TO WORK WITH / WILL USE AGAIN
Ronald L.The truck rented was full dog hair and scattered dog treats throughout the cabin. Other than that the rental process was well.
Kiel S.Your team members were great at this location very professional
Timothy B.Great Job !
Paul E.The trailer was free of debris but it was greasy toward the front. Check for this situation. I had to clean before use.
Matthew G.N/A
Tammie H.The staff was very friendly and helpful.
Adam N.Nothing. Have used this store multiple times and have always had a customer friendly experience!
Jeffrey J.N/A mobile drop off
William H.The staff was courteous and helpful, but the computer system/network connection was a nightmare! What should have been a 10-15 minute pickup turned into an almost hour long ordeal because the computer system kept crashing/freezing mid-transaction. This happened several times to me and to other customers.
Scott L.I was able to receive a refund on the furniture pads I never received. The return was simple and quick. The associate was friendly and professional.
VINCENT C.Easy process and everything was explained well.
Angel L.I wasn't able to schedule my reservation online so I had to call and do it then when I went in to get it they couldn't find me in the system having a reservation at first. Then when returning the truck after hours I couldn't do it online and had to call the 1-800 number. Then I called to cancel my storage unit and they didn't even have it in the system that I had one. Other than that I had no issues and the 2 gentleman I worked with at the front counter were great!
Mary B.I cant find fault with the day shift crew at 50 alexis rd in toledo ohio. Thet were friendly, helpful, knowledgeable, and respectful! Thanks guys for another good experience!
Mark S.Make it where all the uhaul storage units can communicate with one another a bit easier I had to put more miles on the rented truck to go from one storage of yours to another
Peggy S.Please remember to check in equipment upon customer return! Thanks, Mark D Salisbury
Mark S.There were some problems, but they took care of it to my satisfaction. Friendly staff....I will go back again.
Gabriel N.I was not aware I would just be leaving the trailer as a drop since it was technically after hours, I had to do the drop on my phone.
Rebecca B.I was told in WI that I had until 12:30pm on 5.31.21 to return the U Haul & I received a call at &am from the 50 W Alexis location & was told that I had until 10am to have the truck returned. I w/ given the 1730 W Alexis Rd location for storage. When I got to 1730 W Alexis location, Kyla was very accommodating to our storage & U Haul needs. Due to the circumstances, she extended the return out for us due to all of the inconvenience. I would definitely highly recommend the 1730 W Alexis Rd location for anyone's storage & U Haul needs The 1730 W Alexis Rd location gets of Excellent review. and Kyla was very helpful & professional.
Kurt F.Staff was condescending, rude, and very difficult to contact.
Lauren D.I was told I had one size that was outside, told to finish my reservation online which I did. By the time I get to the store with the first load of hired help, the system is down. Can not find my reservation, card and code would not work. Upstairs unit. Trailers in the way making it extremely difficult to unload. Now have to get another unit which I CAN NOT afford and have to hire another crew to come help me. Not to mention the door didnt close last night. My crew was my extremely upset, we had to move a trailer to get in to upload. I was so embarrassed and will get out as soon as I can. I CANT AFFORD to pay for another unit while trying to rebuild as a single mother and get back into a house of our own. Very upset and literally cried over this.
Becky D. | First ImpressionsKyle and the new guy were awesome! Answered all my questions and was patient. Thanks for all your help!
Jennifer S. | First Impressions