Customer Reviews for U-Haul Moving & Storage at Alexis Rd
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

1.0

I had to reschedule multiple storage units throughout the city during father's day. The first unit was a manual gate with a dead bolt lock. The second unit required a key fob or access code (they couldn't give me it because it was after 5pm) I had hired movers through you guys which resulted in them waiting around for about hr. My current unit which I was told was gated, climate control (there is no gate among broken windows in vehicles in the front parking lot. I called and complained and still have yet to hear from anyone. I deeply regret my decision to do business with uhaul. Please contact me @bblake0921@gmail.com or call me @ 419-409-0521. Thank you

Rating:

4.0

We were given a key card for the security gate to use for a storage unit rental. It was well appreciated until we found there was NO security gate or barrier to the storage unit we reserved # 1453 at the old Uhaul facility down the road. We returned the key card and the rental was cancelled as we did not need it. RJK

Rating:

4.0

Be aware that the outdoor units are just repurposed 26 U-Haul truck trailers.

Rating:

5.0

All good

Rating:

5.0

My son had a problem the light inside didn't go out and he didn't know how to turn it off. No directions were visible. Everything else was great.

Rating:

1.0

No access to bay door to remove items from the unit no garbage can or things to clean out the unit but when the unit had a spill inside we were offered things to help keep the unit and facility clean but when out the unit it was no help in trying to get the closer entry door open to remove unwanted items two females came and couldn't help at all just waste of time. Fyi just give up the old building customer service is -1000000 if you have storage there it abandoned and unsafe for customers. Please stop calling me when I called for help no one helped and please stop having employees call people on Sundays It's The Lords Day

Rating:

5.0

Staff was nice in and out great service

Rating:

3.0

I believe rates should be prorated as I vacated the unit 8/16/2024 and was charged for the whole month. Rates are expensive.

Rating:

1.0

I utilize U-Haul for my moving and storage needs. In most cases U-Hauls customer service has been great, I did not get the storage facility I was explained I was getting based on cost, I spoke with management and it was not resolved, it makes me Leary to ever utilize storage there again, I didn’t even receive the $49 credit since the store manager never got back to me

Rating:

5.0

Customer service agent was helpful

Rating:

5.0

I was very pleased.

Rating:

2.0

Too long to comment

Rating:

5.0

Staff was also friendly and helped me find my unit.

Rating:

5.0

I thank you guys alot ,walked me through all the necessary paper ,answeed.all the questions,when done with unit what to do ,overall yes i would use them again

Rating:

5.0

They went over and above to help me. Thank you.

Rating:

4.0

The unit was outdoor storage, so it was not lit. This was expected. Very happy with the unit, no complaints.

Rating:

1.0

I have water damage to my things I lost all my youngest daughters Heart Transplant letters from the donor family.I will never get them back .staff is very rude no communication at all with not putting notes in my account to never getting a call back

Rating:

5.0

Get some people in the store

Rating:

4.0

The doors to get in are confusing and wouldn't allow access...took almost 15 mins to get in building....

Rating:

5.0

I had no problems at U-Haul on Alexis Road

Rating:

3.0

Used the mobile app. Couldn't get it to work properly on my android phone. My son had to download the app to his iPhone.

Rating:

5.0

N/A

Rating:

1.0

I will never use your company again to move. The staff on Alexis Road were deceptive and liars. We never wanted a in town reservation. I told them we were going to East Lansing and they said we were not allowed to drop the truck off up there. That is would be impossible to do so. Chat app said the same. I want our reservation changed and an apology. 200 miles driving around Toledo? Is this company nuts? 271$ to drive a uhaul? We were forced to accept this after I attempted to leave and go down the road to the other store who had trucks up the wazooo. .99 cents a mile to drive an empty uhaul back to Toledo from East Lansing. Staff were too lazy to make a phone call to East Lansing and set up a drop off, plain and simple

Rating:

5.0

The people were great

Rating:

3.0

Only used truck for 3 hrs paid for 4. Only drove a total of 17 miles paid for 40. The gas gauge read 3/8 of a tank but they claim it was at half. What Im saying is they charge you for what you anticipate nothing actual. So they rip you off but do it so you never know.

Rating:

5.0

Truck took more gas to fill it because it is in desperate need of repairs

Rating:

1.0

The employees give false information and were rude and over charged us.

Rating:

3.0

The light didn't work for the left turn and kept throwing a code off the whole day in my new truck. I have used UHaul and that location several times. SMH

Rating:

3.0

Easier process for self pickup. Many steps and hoops to jump through.

Rating:

3.0

We had told the personnel that we were unsure where to drop it off. He stated he could put it in the system to drop it off anywhere. When we went to drop it off at a location we were told it was wrong one and had to drive to a different one. No specific location was given to us.

Rating:

5.0

Nothing that I can think of. I was very well treated and your employees were more than helpful (I believe they were Josh & Drew. Very easy to work with. I will rent there again and recommend to people I know to rent there as well.

Rating:

5.0

Nothing all the guys were great got me in an out very quickly.

Rating:

5.0

Customer service representative she was great

Rating:

5.0

This was the best experience I’ve ever had with a Uhaul location. The staff was amazing and I was really impressed with the store all together. Finally…a uhaul with stocked products ready to go. “Thank you!”

Rating:

3.0

The transmission in the truck was a little iffy. But the staff was nice and store was clean

Rating:

5.0

Veronica was very nice and helpful.

Rating:

5.0

Excellent Location: super friendly staff absolutely trouble free experience. Equipment was easy to operate. Thank You Kindly 😀

Rating:

4.0

NA

Rating:

3.0

I was not very happy that you changed locations on me. I received a confirmation that I was picking it up in Holland, only to find out when I arrived that I had to drive 30min to the Alexis Road location in Toledo. So that's more gas and more time out of our day.

Rating:

3.0

Nice and very curtious

Rating:

4.0

Customer service was great. Uhaul smelled horrible!

Rating:

5.0

make sure that the paperwork matches the truck... the miles was 1 different and the gas was and 1/8 different and when i would accelerate, the gas gauge would move, so it showed less gas that what the paper said and even what it says staying still... make sure to get up all the crumbs and dirt out of the cabin area

Rating:

5.0

Very good service. Everything was done promptly, and employees were courteous.

Rating:

5.0

Update hours on google

Rating:

5.0

Everyone was very helpful to my needs. Got me in and out in a matter of a few minutes.

Rating:

5.0

The 20ft truck I rented, wreaked of the smell of cat urine. I can STILL smell it up in my nostrils. How long would a cat have to be in the cab to leave a long-lasting odor like that? Detail that truck please!

Rating:

5.0

Everything was great

Rating:

4.0

Continue to strive for great customer experience by training and follow up with testing your employees with surprise visits. Product knowledge is key. Overall, good job.

Rating:

4.0

the trailer plug end on the truck didn't work. i had no left turn signal and brake light.

Rating:

3.0

Truck was a piece of crap, they said it was full but I only drove it 56 miles and when I filled it up it took just over 14 gallons so according to that the truck only gets 4 miles to the gallon. When I brought this up the counter person discounted the rental by only $10

Rating:

5.0

Friendly staff

Rating:

5.0

As always the reps were exceptional

Rating:

4.0

Staff was very helpful. Equipment was clean and ran fine.

Rating:

5.0

The trailer was clean but it had leaks and got some of are items Saturated with water and are no longer Usableand had to throw them out

Rating:

5.0

Young man that helped me was very nice. Great customer service! I really appreciate that nowadays. Thank you

Rating:

5.0

Counter gentleman was polite and quick with my order. Upon arriving, a worker came out before I finished parking to return my rental. Great, hassle free experience!!

Rating:

5.0

Everything was great. 1 issue was I was given the truck with 20 miles to empty so I had to immediately go put gas in it.

Rating:

5.0

Staff was very friendly and attentive

Rating:

5.0

I go here for all my rental and propane needs. Great employees there. The truck this time however had a terrible cat urine smell in the cab. The smell did not go away even with the windows down. It was nauseating at times.

Rating:

2.0

They told me it wasn’t a problem to keep it another day so I didn’t call but then they charged me $25

Rating:

4.0

Kyle was exceptional helped out over and above great customer service

Rating:

5.0

The last 2 times I rented a uhaul from here the trucks was clean but they ran very bad . Could not get it up to speed , sound like gears was grinding or tranny gears , they ran bad .

Rating:

5.0

Customer Service Rep (Travis?) was very polite, well trained and hustled to get me on my way promptly.

Rating:

5.0

App would not allow the odometer picture to return vehicle. I had to leave for staff to return.

Rating:

2.0

They did not explain anything to me they also forgot to give me the dollie I rented so I had to come back and get it. Then returning it was a pain. The website would not work and the customer service woman was not helpful at all!!!

Rating:

1.0

I ran into an issue with my storage and had to give it up I canceled my storage unit two Octobers ago and the U-Haul is still trying to charge me saying they still have my stuff in storage I've spoken to U-Haul Associates on a number of occasions and they all say okay and then few weeks later call me and tell me that they still have my stuff in storage and are asking for payment to keep it it doesn't make sense

Rating:

3.0

The truck smelled like cigarettes. The backend of the truck was dirty. Very disappointed.

Rating:

5.0

Very professional

Rating:

3.0

I was up for a free month at 50 W. Alexis Rd and the storage unit was to small they didn't have any other storage units available. When I got to the other faculty at Jackman and Alexis I had to pay for my unit...when there units available at telegraph location

Rating:

4.0

I paid more then I wanted to

Rating:

5.0

The staff is very friendly and helpful. I think this is the best Uhaul facility.

Rating:

5.0

William was, once again, a wonderful help for this transaction. He helped us with the move-in and the move-out. He was outstanding! He is friendly, helpful, and professional.

Rating:

4.0

By doing this online I still needed assistance from the staff. While they were friendly and extremely helpful I feel it kind of defeats the purpose of doing it online.

Rating:

5.0

I usually don't give the top rating but you were very good and very helpful. We will probably use you when we make our move to new home.

Rating:

2.0

I was told I had one size that was outside, told to finish my reservation online which I did. By the time I get to the store with the first load of hired help, the system is down. Can not find my reservation, card and code would not work. Upstairs unit. Trailers in the way making it extremely difficult to unload. Now have to get another unit which I CAN NOT afford and have to hire another crew to come help me. Not to mention the door didnt close last night. My crew was my extremely upset, we had to move a trailer to get in to upload. I was so embarrassed and will get out as soon as I can. I CANT AFFORD to pay for another unit while trying to rebuild as a single mother and get back into a house of our own. Very upset and literally cried over this.

Rating:

5.0

Kyle and the new guy were awesome! Answered all my questions and was patient. Thanks for all your help!

Rating:

5.0

Thank you for the excellent customer service for the last 3 years! I really appreciate it and love that even though I was gone for 3 years, my stuff was taken care of! Thanks so much!

Rating:

5.0

And it allways small so good love it

Rating:

5.0

great storing things

Rating:

5.0

Facility was clean and easy to access. The employees were always nice and helpful.

Rating:

1.0

Charged me for a whole month on a storage unit when I only used it for a week..

Rating:

4.0

Thank you

Rating:

5.0

I was treated with courtesy and respect.

Rating:

5.0

Thank you for giving us a great deal, I dealt with you many times before and will definitely deal with you again Thank you Karen Rodgers

Rating:

5.0

Great service!

Rating:

5.0

I was treated with respect and in a timely manner

Rating:

1.0

Way over priced

Rating:

5.0

I appreciate all of your efforts to help me at this difficult time in my life. The aftermath of the Tornadoes in Trotwood left me homeless yet grateful for all of the help U-Haul has provided me.

Rating:

2.0

Someone had broke into my storage and uhaul never notified me! I had to find out on my own when I came back to get my things 2 years later. This storage place may “look” secure but it is NOT!

Rating:

4.0

Kyle on Alexis Rd - Toledo, OH was great! Lower your prices.

Rating:

5.0

Thank you!

Rating:

5.0

So far everything is fine.

Rating:

5.0

Thank you for your service to my needs in my needs!

Rating:

4.0

Everyone was friendly and helpful. A wonderful experience

Rating:

5.0

Spencer and Nick were very helpful and I appreciate them, I'll be back next time I have storage needs!

Rating:

2.0

It would have been an excellent experience until move out day when I was told that even though I was paid till the 16th and moved out on the 2nd I would not be refunded for the 2 weeks that I didn't u

Rating:

5.0

great service

Rating:

2.0

Nobody answers the phone. I am always directed to the corporate office in Arizona. No wiggle room when customers are behind on payments. Locks shouldn't be put on 3 days after a late payment.

Rating:

5.0

Quick easy and great customer service

Rating:

1.0

Terrible Experience. Call me if you really want the details. 419 309 0299

Rating:

1.0

Always had a problem with key pad staff was always nasty and have no customer service was feed up with the treatment had to find another storage company to move my belonging

Rating:

2.0

I booked a uhaul for a one way and they messed up and gave me a local and tried to charge me 485 dollars for it and my storage room had water damage and roches in it when I moved through out my stuff

Rating:

4.0

Lighting inside the storage locker.

Rating:

5.0

The manager, Spencer, was able to get us into a larger, more accessible unit. He was very helpful with a couple of other issues we had as well! Would definitely recommend this location.