Customer Reviews for U-Haul Moving & Storage at Alexis Rd

Rating:

5.0

Great Service.. Trevor is Awesome!!

Rating:

1.0

I did not rent a u haul and I keep receiving e mails from you.

Rating:

3.0

When I returned the van, nobody came out to the return location. When I came inside after, two people were sitting down at the counter one on his cell phone. When it was time for my receipt, the other worker made me come to him so he didn't have to get out of his chair to hand it to me. It was like it was a bother for them to have to work today.

Rating:

5.0

Great customer service easy check out and check in clean store and equipment

Rating:

4.0

Provide estimated mileage.

Rating:

3.0

Check in very easy Young man who helped me very nice and efficient

Rating:

5.0

The two staff members were friendly and very helpful. This was my first experience renting a vehicle for moving some items. I will definitely come back!!

Rating:

3.0

Clean the inside of the vehicles. It's looks and smells as though it was never cleaned and it only had 10,000 miles on it. It was difficult to see out of the windows with the sun because the inside of the windows were so dirty and hazy.

Rating:

5.0

Install better tires on your equipment

Rating:

4.0

By doing this online I still needed assistance from the staff. While they were friendly and extremely helpful I feel it kind of defeats the purpose of doing it online.

Rating:

4.0

My rental was handled very well

Rating:

5.0

Not a Lot

Rating:

5.0

Even with the new standards of the Covid issue the staff was extremely friendly and helpful and made my rental experience very enjoyable. Thank you again

Rating:

5.0

Online experience was very complicated and frustrating. We tried to use the mobile pickup option and ended up going inside the location anyway. The staff at the Alexis road location in Toledo was very friendly and helpful.

Rating:

1.0

It took an hour to check out the truck in the parking lot, and the dolly I rented was not available.

Rating:

4.0

I have used this location many times in the past and would recommend it to family and friends.

Rating:

4.0

Possibly have more associates.

Rating:

5.0

The process was really easy and the person helping was really friendly.

Rating:

4.0

Everyone I had contact with in the store & spoke with on the phone was very courteous and helpful. They knew their jobs and everything involved with an in-town rental.

Rating:

4.0

The inside of the truck was clean, but the outside definitely wasn't. It was very hard to see through all of the dirt and grime from the outside on the windshield and mirrors

Rating:

3.0

Must have been a bad time; poor girl was stuck at the counter with a long line, but when I was helped they extended out the time I had with the van (rented for 2 hours, received 4 hours) and the extra time did end up helping.

Rating:

1.0

I over filled the tank before dropping my truck off to avoid being over charged. I dropped the truck off and was told to leave it running. I see now I'm being charged for under filling the tank. thank you for the customer service

Rating:

5.0

William is great

Rating:

4.0

When I dropped off the trailer the signage was very good. However the sign instructed you to stop and to stay in your vehicle and wait for someone to come out. But no one came out and I had to go inside so it's a little confusing.

Rating:

4.0

The fuel was NOT between 3/4 and 7/8 (13/16 indicated on the gauge...) when I left with the vehicle at the start of the contract term... I did not remember to address this because of unmarked damage and issues with a purchase before I left with the vehicle at the start of the contract, I DID return it ABOVE 7/8 to avoid gasoline charges... however, more care should be taken in the future to 1) mark damages (there were a LOT of unmarked damages), 2) cite proper fuel levels... this was not a great expense; however, it was one I should not have borne... as 13 miles should have used less than a gallon of fuel, and I put in 2.8 gallons to ensure I wasnt charged...

Rating:

2.0

Maintain equipment better than you do people get pissed off if not done right like me

Rating:

5.0

Very nice and helpful

Rating:

1.0

Went to drop off the truck at this location, the person working told me I did not have a reservation to drop the truck off there and he would not accept the truck anyways because it was a 26 footer. It would block part of his parking lot out front. Told me to drive farther down the road to drop it off at a different location. Pretty unprofessional but what do I know, I'm just a paying customer.

Rating:

5.0

I usually don't give the top rating but you were very good and very helpful. We will probably use you when we make our move to new home.

Rating:

2.0

1st we got a 17ft truck that had the catalytic converter cut off so it stunk bad and barely went. I had people passing me and giving me the "bird." 2nd they asked us how many mile we were driving we told them 20-30 miles. We drove 5.7 miles each way and made 2 trips. The gas tank only took $8.00. We returned the truck overnight. I got charged $65.10. On top of $134 saying we drove 177 miles and didn't put gas back in it. I have always used uhaul and have been a satisfied customer never any issues. I'm very upset.

Rating:

1.0

We were overcharged and told someone would call us back and they still haven't. First time I've had a problem at this location.

Rating:

5.0

Keep doing good work!

Rating:

5.0

Good signage for returning equipment. Easy access and egress to Alexis Rd. Helpful personnel. Drop off only took a few minutes.

Rating:

3.0

My bill was $67 & I gave them a $100 but when I returned the truck they kept my changed from the $67 and made me pay another $1

Rating:

3.0

No issues with this location but when I called I reached a call center that wasn't aware of other locations on Alexis rd. They we're willing to look but after getting the process going I realized it wasn't the location I wanted. didnt want to restart the lenghthy process so I just went with it. wish they would of made sure at the begining is all. no big deal tho it all worked out.

Rating:

4.0

The strap going around the wheel on the car transporter was cut short so there was nothing holding the pass wheel down. I gave the guy I was buying the car from 5 dollars for a strap to hold it down. I alerted the drop off station

Rating:

4.0

Better inspection by crew when. Picking up ewuipment. I rented a trailer and your guys hooked it up and checked the lights. The guy had me use the turn signals and said I was all set. I asked him about the tail lights and brake lights. He assured me if turn signals worked, then all lights were working. I SHOULD HAVE KNOWN BETTER, but was in a hurry so I left. After loading in Cincinnati I found right rear tire was VERY low, almost flat. After putting in a lot of air, all good until after dark. I found myself driving toward Washington with no trailer lights! Wound up at a rest area on my back redoing the wiring!!!! There was a problem with the plug on my truck, so I had to cut it off and strip the wires and tape them into trailer plug. Should have caught by your set-up guy. Could have fixed before I left the yard, and I wouldn't have been stuck on the highway at night repairing the problem. :(((

Rating:

5.0

Trevor is cool!

Rating:

4.0

Transaction was quick and efficient.

Rating:

5.0

Russell at the Alexis/Talmadge U-Haul in Toledo Ohio was very helpful.....took care of all of our needs.....I really appreciate that !!!! Thank You Russell !!!!

Rating:

2.0

When I receive the truck the back of it was not swept out there was a large piece of metal in it and the gentlemen's paperwork was still in the truck who rented it before me

Rating:

5.0

Fast drop off, very professional

Rating:

5.0

Trevor is great!!

Rating:

4.0

I called 4 days in advance to reserve a 5x9 trailer. The morning of my pick up I was called and told they did not have the requested trailer. I would need to drive farther away to pick one. up unless I could use a 4x8 size. Not happy!

Rating:

3.0

The truck I rented was filthy, and poorly maintained. Had to roll the window down and push the mirror out every time I needed to change lanes. Food and dog or cat hair all over the inside of the cab, the box hadn't been swept . POOR SERVICE TO A LONG TIME CUSTOMER!!

Rating:

5.0

The physical location and team were great. What differentiates U-Haul to me is the technology used to rent, return, and be updated. I don't know how it could be easier or more efficient. TY

Rating:

5.0

One more inside sales person!

Rating:

5.0

When I arrived to pick up the truck the computers were down. The employees did everything they could to get the customers out on time and they did a great job, no matter the situation they stayed calm and Courteous . The company needs to figure out a way to make it easier for employees to handle this if it was to happen again! Great job guys keep up the good work!!

Rating:

5.0

The clerk has excellent customer service skills.

Rating:

5.0

Trevor is a nice young man!!

Rating:

5.0

Nothing the counter guy was very helpfull

Rating:

2.0

I was told I had one size that was outside, told to finish my reservation online which I did. By the time I get to the store with the first load of hired help, the system is down. Can not find my reservation, card and code would not work. Upstairs unit. Trailers in the way making it extremely difficult to unload. Now have to get another unit which I CAN NOT afford and have to hire another crew to come help me. Not to mention the door didnt close last night. My crew was my extremely upset, we had to move a trailer to get in to upload. I was so embarrassed and will get out as soon as I can. I CANT AFFORD to pay for another unit while trying to rebuild as a single mother and get back into a house of our own. Very upset and literally cried over this.

Rating:

5.0

Kyle and the new guy were awesome! Answered all my questions and was patient. Thanks for all your help!

Rating:

5.0

Thank you for the excellent customer service for the last 3 years! I really appreciate it and love that even though I was gone for 3 years, my stuff was taken care of! Thanks so much!

Rating:

5.0

And it allways small so good love it

Rating:

5.0

great storing things

Rating:

5.0

Facility was clean and easy to access. The employees were always nice and helpful.

Rating:

1.0

Charged me for a whole month on a storage unit when I only used it for a week..

Rating:

4.0

Thank you

Rating:

5.0

I was treated with courtesy and respect.

Rating:

5.0

Thank you for giving us a great deal, I dealt with you many times before and will definitely deal with you again Thank you Karen Rodgers

Rating:

5.0

Great service!

Rating:

5.0

I was treated with respect and in a timely manner

Rating:

1.0

Way over priced

Rating:

5.0

I appreciate all of your efforts to help me at this difficult time in my life. The aftermath of the Tornadoes in Trotwood left me homeless yet grateful for all of the help U-Haul has provided me.

Rating:

2.0

Someone had broke into my storage and uhaul never notified me! I had to find out on my own when I came back to get my things 2 years later. This storage place may “look” secure but it is NOT!

Rating:

4.0

Kyle on Alexis Rd - Toledo, OH was great! Lower your prices.

Rating:

5.0

Thank you!

Rating:

5.0

So far everything is fine.

Rating:

5.0

Thank you for your service to my needs in my needs!

Rating:

4.0

Everyone was friendly and helpful. A wonderful experience

Rating:

5.0

Spencer and Nick were very helpful and I appreciate them, I'll be back next time I have storage needs!

Rating:

2.0

It would have been an excellent experience until move out day when I was told that even though I was paid till the 16th and moved out on the 2nd I would not be refunded for the 2 weeks that I didn't u

Rating:

5.0

great service

Rating:

2.0

Nobody answers the phone. I am always directed to the corporate office in Arizona. No wiggle room when customers are behind on payments. Locks shouldn't be put on 3 days after a late payment.

Rating:

5.0

Quick easy and great customer service

Rating:

1.0

Terrible Experience. Call me if you really want the details. 419 309 0299

Rating:

1.0

Always had a problem with key pad staff was always nasty and have no customer service was feed up with the treatment had to find another storage company to move my belonging

Rating:

2.0

I booked a uhaul for a one way and they messed up and gave me a local and tried to charge me 485 dollars for it and my storage room had water damage and roches in it when I moved through out my stuff

Rating:

4.0

Lighting inside the storage locker.

Rating:

5.0

The manager, Spencer, was able to get us into a larger, more accessible unit. He was very helpful with a couple of other issues we had as well! Would definitely recommend this location.