Customer Reviews for U-Haul Moving & Storage at Alexis Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Alexis Rd

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Andrew S. on

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Friendly service ready when promised, every time I go there. I highly recommend these folks

James F. on

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Nothing very helpful and professional

john C. on

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I love and have had great experiences with your locations directly weather its a rental or an issue . But when I call and get your call center I have nothing but trouble and nothing gets resolved.

Nancyann H. on

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After already making arrangements to pick up truck at Stop N Store, found out at last minute when I called U-Haul's 800 number told to go to this location instead. I filled out an acct online to save time only to have to do the whole thing over again at the location. The people were nice and it all worked out but it was frustrating.

michelle B. on

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Easy transaction!

Jacob C. on

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Employees were great. The equipment on the other hand. The truck I had the roof leaked, soaked my couch. The driver side door seal leaks, so you can’t turn the radio up loud enough to hear. Also around 60 mph the truck rattled and shakes so bad you could barely keep it between the lines. However I would rent from UHAUL again. Rental equipment just gets beat up. That’s the way it goes.

edward H. on

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Excellent front desk. Shelby was fantastic!

Lawrence J. on

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JUSTIN S. on

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Charged me for a whole month on a storage unit when I only used it for a week..

jason H. on

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I didn't like the fact that every time I called my local uhaul store,I reached some operator out of town and didn't like the fact that upon returning the equiptment, I had to take pictures of equiptment and upload to uhaul or get charged 20.00.

Paul M. on

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peggy W. on

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Marlene M. on

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Louis H. on

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David M. on

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I have no complaints. Service was great and everything was exactly as I expected.

Katura C. on

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We were originally told pick up would be on Reynolds only to be told when I arrived that it was across town at the Alexis location. That was the only hiccup

Marjory S. on

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I am very pleased to let you know that your "General Manager" at the 50 West Alexis Road, Toledo, OH, location - Mr. Kyle Butts - represents your organization in the most positive manner! Mr. Butts is a "natural" in communication and people skills I am a 73-1/2 year old widow and I had to orchestrate my entire move by myself (my children all live in Georgia where I was going). I am "old school" and so I opted to actually go into the store/office versus use the phone. Mr. Butts was always polite, humorous and helpful when I came in to check, double-check and (I hate to admit it) triple-check my arrangements. You have hired a "natural" and a real professional as General Manager at this location in Mr. Butts!

Arianne M. on

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I was charged a convenience fee of $20, and I dropped the truck off before my time was up and had to use a drop box. I was also charged for going over 3 miles, when I was told it wouldn't be a big deal if I went up to over 20 miles.I returned the truck at full instead of 3/4 full and it was clean! I feel as though I paid enough to rent it and shouldn't have been charged any extra fees. I would like my $20 refunded as U Haul should have notified me of the unauthorized charges that were added to my card!

Benjamin M. on

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Staff was rude. Truck was as basic as you could get - didn’t even have remote locks, which was fine, but a little odd. Truck interior wasn’t the cleanest but it was functional and met our needs. Overall this place was ok.

Laura G. on

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Kelly L. on

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Jennifer B. on

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A little disorganized on check-in but staff was friendly and helpful. Drop-off was a breeze.

Ramona D. on

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Service at the drop off location was about average, nothing special.

Brodie G. on

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All the staff was wonderful and friendly equipment was very clean i run a lanscaping business and one of trucks went down and u-haul was deffitly the solution thanks for everything

JOHN C. on

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No problem in dropping off

Donald M. on

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N/a

Carl S. on

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Customer did not leave a comment.

Phyllis B. on

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The first guy was nice came out the first truck from detailing to help with my check in. Than came his rude unnecessary and nasty manager. Didn't ask who did what but started attacking me and being very very rude after I drove over 12 hours to tired to cuss his soul out about the set-up of their auto transporter. He was very rude with glasses.

danalle W. on

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Trisha M. on

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I was originally given a van from a site that had no sales people. I was very upset by this process. And called and was able to get a van from Alexis road. I have used Alexis road before and was very happy with their service. When I get a call center it is always not good. I ask for military discount a d never get it but always get it from alexis road .

Robert P. on

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Randall G. on

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Alvaro S. on

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Denise C. on

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The store manager Kyle was amazing to help us start and the gentleman at evening/afternoon managing they were great and helpful every way despite set backs with my move I had great experience with this team

delora b. on

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Thank you

LaTasha J. on

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I was treated with courtesy and respect.

Karen R. on

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Thank you for giving us a great deal, I dealt with you many times before and will definitely deal with you again Thank you Karen Rodgers

SAMANTHA P. on

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Great service!

LaTasha J. on

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I was treated with respect and in a timely manner

robert k. on

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Way over priced

linda g. on

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I appreciate all of your efforts to help me at this difficult time in my life. The aftermath of the Tornadoes in Trotwood left me homeless yet grateful for all of the help U-Haul has provided me.

Lashunda L. on

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Someone had broke into my storage and uhaul never notified me! I had to find out on my own when I came back to get my things 2 years later. This storage place may “look” secure but it is NOT!

FAITH M. on

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Kyle on Alexis Rd - Toledo, OH was great! Lower your prices.

JAMI Q. on

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Thank you!

Jesse M. on

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So far everything is fine.

AV K. on

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Thank you for your service to my needs in my needs!

Nadine H. on

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Everyone was friendly and helpful. A wonderful experience

Rhonda B. on

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Spencer and Nick were very helpful and I appreciate them, I'll be back next time I have storage needs!

Patti M. on

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It would have been an excellent experience until move out day when I was told that even though I was paid till the 16th and moved out on the 2nd I would not be refunded for the 2 weeks that I didn't u

JOSEPH D. on

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great service

Shelby S. on

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Nobody answers the phone. I am always directed to the corporate office in Arizona. No wiggle room when customers are behind on payments. Locks shouldn't be put on 3 days after a late payment.

joseph w. on

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Quick easy and great customer service

william c. on

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Terrible Experience. Call me if you really want the details. 419 309 0299

ARTHINIA S. on

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Always had a problem with key pad staff was always nasty and have no customer service was feed up with the treatment had to find another storage company to move my belonging

Ashley J. on

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I booked a uhaul for a one way and they messed up and gave me a local and tried to charge me 485 dollars for it and my storage room had water damage and roches in it when I moved through out my stuff

Eric H. on

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Lighting inside the storage locker.

Daina K. on

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The manager, Spencer, was able to get us into a larger, more accessible unit. He was very helpful with a couple of other issues we had as well! Would definitely recommend this location.

MONIQUE G. on

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Thank you!!