Customer Reviews for U-Haul Moving & Storage at Alexis Rd

3,629 reviews

50 W Alexis Rd   Toledo, OH 43612
(@ Telegraph-Hwy 24)

(419) 478-1101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(419) 478-1101

50 W Alexis Rd
Toledo, OH 43612
(@ Telegraph-Hwy 24)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Everything was great with uhaul except the fact that I did exactly what I was supposed to do and even dropped the uhaul off 5 hours early yet my phone was blowing up all morning because no one could find the keys upon which I put in the drop box that was located exactly in front of the rental that I dropped off in a box orange box that said put keys here.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

everything was fine - easy checkout and check in

James C. 
Rating:
5.0

Customer did not leave a comment.

Love O. 
Rating:
5.0

Customer did not leave a comment.

Lee A. 
Rating:
2.0

Your online reservation center is very misleading. I confirmed reservation as nd was presented with a receipt summary telling me that I will owe 34.95 upon pick up. Teller rang me up at 80$ and change! Then we need t to pay and was told only take bank debit cards. ? That wasn't on summary either! After running to bank twice and transferring money and all it took an hour to get truck! And here I thought reserving online would save time and let me know what to expect.... Not at all! Everything I gained from wasti

Joseph L. 
Rating:
3.0

Employee didn't realize I pulled in. Waited for a bit in the equipment per the sign. Eventually went in to make my presents knows and check out was sufficient and quick.

LISA C. 
Rating:
4.0

Customer did not leave a comment.

Stanley Y. 
Rating:
4.0

Customer did not leave a comment.

Valarie L. 
Rating:
3.0

The vehicle was not very clean and also smelled of smoke.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
2.0

Customer did not leave a comment.

robbie L. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE T. 
Rating:
4.0

Windshield of uhaul was splattered with bugs and grill and above cab had bugs dead all over it. Inside of cab was spotless. Fast getting in and out of store and employees were extremely nice.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Riley E. 
Rating:
4.0

Customer did not leave a comment.

KAMAL Y. 
Rating:
5.0

Customer did not leave a comment.

Ayanna B. 
Rating:
5.0

Reservation system needs improvement. Reserve in advance at a specific store close to home, get a confirmation number, and have been told twice in 2 rentals, my "guranteed" reservation is not available and I have to go to another store.

Brian J. 
Rating:
5.0

They were helpful and courteous. They got everything ready for me.

Raymond A. 
Rating:
4.0

Customer did not leave a comment.

DONALD K.  |  First Impressions 
Rating:
4.0

Was nice they hooked it up for me. The tow dolly was in great shape.

Brandon K. 
Rating:
5.0

Customer did not leave a comment.

Mitchell G. 
Rating:
5.0

better ability to report break downs on the phone

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Marc W. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Loved the self checkin.

Shelly F. 
Rating:
4.0

Air conditioner was not blowing cold even on high. Very uncomfortable on a hot day. Someone should go over the controls of the truck with the customer. I didn't know what I was doing. Seats should adjust up if possible for short drivers.

Suzanne H. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Customer did not leave a comment.

Tanya S. 
Rating:
4.0

Customer did not leave a comment.

Jennah R. 
Rating:
5.0

GREAT TO WORK WITH / WILL USE AGAIN

Ronald L. 
Rating:
3.0

The truck rented was full dog hair and scattered dog treats throughout the cabin. Other than that the rental process was well.

Kiel S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Your team members were great at this location very professional

Timothy B. 
Rating:
5.0

Great Job !

Paul E. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

TODD W.  |  Overall Experience 
Rating:
4.0

The trailer was free of debris but it was greasy toward the front. Check for this situation. I had to clean before use.

Matthew G. 
Rating:
4.0

Customer did not leave a comment.

Jeffery B. 
Rating:
5.0

N/A

Tammie H. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

The staff is very friendly and helpful. I think this is the best Uhaul facility.

Andre L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Randie P. 
Rating:
5.0

The staff was very friendly and helpful.

Adam N. 
Rating:
5.0

Nothing. Have used this store multiple times and have always had a customer friendly experience!

Jeffrey J. 
Rating:
5.0

N/A mobile drop off

William H. 
Rating:
3.0

The staff was courteous and helpful, but the computer system/network connection was a nightmare! What should have been a 10-15 minute pickup turned into an almost hour long ordeal because the computer system kept crashing/freezing mid-transaction. This happened several times to me and to other customers.

Scott L. 
Rating:
4.0

I was able to receive a refund on the furniture pads I never received. The return was simple and quick. The associate was friendly and professional.

VINCENT C. 
Rating:
4.0

Customer did not leave a comment.

Frederick K. 
Rating:
5.0

Easy process and everything was explained well.

Angel L. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
4.0

Customer did not leave a comment.

Gregg A. 
Rating:
4.0

I wasn't able to schedule my reservation online so I had to call and do it then when I went in to get it they couldn't find me in the system having a reservation at first. Then when returning the truck after hours I couldn't do it online and had to call the 1-800 number. Then I called to cancel my storage unit and they didn't even have it in the system that I had one. Other than that I had no issues and the 2 gentleman I worked with at the front counter were great!

Mary B. 
Rating:
5.0

I cant find fault with the day shift crew at 50 alexis rd in toledo ohio. Thet were friendly, helpful, knowledgeable, and respectful! Thanks guys for another good experience!

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

ANGELINA L. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Customer did not leave a comment.

Thomas W. 
Rating:
4.0

Make it where all the uhaul storage units can communicate with one another a bit easier I had to put more miles on the rented truck to go from one storage of yours to another

Peggy S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth D.  |  Overall Experience 
Rating:
5.0

Please remember to check in equipment upon customer return! Thanks, Mark D Salisbury

Mark S. 
Rating:
4.0

There were some problems, but they took care of it to my satisfaction. Friendly staff....I will go back again.

Gabriel N. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Torri B. 
Rating:
3.0

I was not aware I would just be leaving the trailer as a drop since it was technically after hours, I had to do the drop on my phone.

Rebecca B. 
Rating:
2.0

I was told in WI that I had until 12:30pm on 5.31.21 to return the U Haul & I received a call at &am from the 50 W Alexis location & was told that I had until 10am to have the truck returned. I w/ given the 1730 W Alexis Rd location for storage. When I got to 1730 W Alexis location, Kyla was very accommodating to our storage & U Haul needs. Due to the circumstances, she extended the return out for us due to all of the inconvenience. I would definitely highly recommend the 1730 W Alexis Rd location for anyone's storage & U Haul needs The 1730 W Alexis Rd location gets of Excellent review. and Kyla was very helpful & professional.

Kurt F. 
Rating:
5.0

Customer did not leave a comment.

Jesus A. 
Rating:
5.0

Customer did not leave a comment.

Jerry H.  |  Overall Experience 
Rating:
2.0

Staff was condescending, rude, and very difficult to contact.

Lauren D. 
Rating:
5.0

William was, once again, a wonderful help for this transaction. He helped us with the move-in and the move-out. He was outstanding! He is friendly, helpful, and professional.

Steve B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Assata D. 
Rating:
5.0

Trevor was a huge help after U-haul changed my order 3 times and I had to drive 20 miles out of the way to pick up my equipment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Casey A. 
Rating:
4.0

helpful staff and efficient hook up

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

Lauren W. 
Rating:
1.0

Horrible experience. The truck they gave me didn't have a quarter tank of gas when i first got it, the breaks were bad that i had to push to the floor to stop cause it sounded like it was releasing air, the alignment was off which was very dangerous and they didn't sweep out the back of the truck it was so dirty.. very disappointed in the service & when mentioned to the staff they acted like it was no big deal. I should have gotten some kind of discount.

Dawn C. 
Rating:
5.0

Customer did not leave a comment.

Kurt W. 
Rating:
5.0

Customer did not leave a comment.

Tamara B. 
Rating:
5.0

Customer did not leave a comment.

Jerry H.  |  First Impressions 
Rating:
5.0

I don't know. In the time it took to do the paperwork, Kyle had the trailer hooked up and ready to go. When I returned there were 2 trucks ahead of me. A young man came out and unhooked the trailer and sent me on my way. I was very satisfied with the entire transaction

Patrick M. 
Rating:
5.0

Service was excellent. The guy I worked with, when he heard that I was going to pick up a riding mower suggested a different trailer (with a ramp) than the one I selected. He even measured the opening so I could check the width to be as sure as possible that it would fit. Could not have gone better. Thanks!

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Thanks for all your help.

James G. 
Rating:
3.0

Customer did not leave a comment.

Jerald S. 
Rating:
4.0

Good help by calling the 800 # to find an available pick up. 👍

Robert E. 
Rating:
5.0

The experience was good. I am positive that I will be going back in the future.

Jason O. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

That location is always busy busy busy! Customers are more at ease if you acknowledge them when they walk in, but doesn't happen.as often as it could. Look under the racks of merchandise at the front counter and chairs in the waiting area......... That's what we are doing while waiting in line LOL But the BEST customer service is from TREVOR! Efficient, friendly, knowledgeable, and calm & patient with some of the most ridiculous customers I've ever seen! True asset to the company!

Nora W. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Staff were very friendly!

Ashley R. 
Rating:
5.0

Kyle Butz did a great job, will be back

Anthony P. 
Rating:
5.0

The attendants were excellent. They help me figure out everything I needed. I was happy and it was a WIN WIN.

James S. 
Rating:
5.0

I would say no improvement needed. Great service and products.

Vickie R. 
Rating:
1.0

I did not rent a uhaul nor did I give anyone permission to use my name address or email address to rent or use anything from you guess on April 27th 2021 so someone needs to contact me ASAP and tell me what's really going on this is t professional nor should my personal I go be so easy to attain

Kelsey H. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Bradley E. 
Rating:
5.0

While the inside of the vehicle was clean and I understand there is not much you can do when a renter damages exterior components, when I took the truck on the highway, the hood was popped and began fluttering. I was forced to pull over to the side of the highway to secure the hood. No damage occurred, but it very well could have. Might be a helpful pre customer delivery check to make sure hoods are closed before the vehicle is taken.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

SHARON MARIE D. 
Rating:
5.0

The gentlemen working the store were excellent!

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Marvin D. 
Rating:
5.0

Customer did not leave a comment.

Marvin D. 
Rating:
5.0

Very helpful and sold me boxes.

TAMARA CENDRA B. 
Rating:
4.0

Other than the leak in the roof, that got some of my boxes and furniture wet, everything went well. Oh, and your internet went down the original day of scheduled day of pick up. I was able to come in the next day, and still get the 26'. The staff was great, each day that I dealt with them, both in person and by phone. Thank you. I have always used your trucks when I move friends and family. Again....ty!

MARJORIE E. 
Rating:
3.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Do not allow smoking in vehicles. The truck I had stunk really bad of cigarette smoke, it was nasty. Or if they smoke they should pay for a deodorizing.

Jeffery G. 
Rating:
3.0

Customer did not leave a comment.

susie p.  |  Overall Experience 
Rating:
4.0

By doing this online I still needed assistance from the staff. While they were friendly and extremely helpful I feel it kind of defeats the purpose of doing it online.

RONALD JEFFREY V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ladonna B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cheyenne D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CAROLYN C.  |  Overall Experience 
Rating:
5.0

I usually don't give the top rating but you were very good and very helpful. We will probably use you when we make our move to new home.

bill d.  |  First Impressions 
Rating:
2.0

I was told I had one size that was outside, told to finish my reservation online which I did. By the time I get to the store with the first load of hired help, the system is down. Can not find my reservation, card and code would not work. Upstairs unit. Trailers in the way making it extremely difficult to unload. Now have to get another unit which I CAN NOT afford and have to hire another crew to come help me. Not to mention the door didnt close last night. My crew was my extremely upset, we had to move a trailer to get in to upload. I was so embarrassed and will get out as soon as I can. I CANT AFFORD to pay for another unit while trying to rebuild as a single mother and get back into a house of our own. Very upset and literally cried over this.

Becky D.  |  First Impressions 
Rating:
5.0

Kyle and the new guy were awesome! Answered all my questions and was patient. Thanks for all your help!

Jennifer S.  |  First Impressions 
No reviews have been submitted for this location.

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