Customer did not leave a comment.KURT S.
Customer Reviews for U-Haul Moving & Storage at Allen Rd
Peoria, IL 61615
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pricing could be better but the facility is very nice.Nicole D. | Overall Experience
Customer did not leave a comment.Qi Z.
Service and convenience was perfect. Al the owner and his assistances were very friendly, courteous, and helpful. They made the rental of the storage unit and the moving truck experience a breeze.Dzung D.
Customer did not leave a comment.Ronald R.
Al was very pleasant to speak and work with on the rental !! Thank you!!fernando L.
Customer did not leave a comment.John L. | First Impressions
Can't think of anything at this time.Michael B.
The young lady that helped me was outstanding.ann b. | First Impressions
Customer did not leave a comment.DIANA J.
Al and his staff are quick, accomodating and professional.Brian H.
The check in and check out processes took a long time. Al does it much more quickly. You still have a good store, it's just better when Al takes care of me.david L.
Customer did not leave a comment.Teresa C. | First Impressions
Customer did not leave a comment.Claudius P.
Customer did not leave a comment.Philip C.
Customer did not leave a comment.ROBERT B.
The U-haul storage on Allen Road has a wonderful staff. One of the representatives actually walked me through the entire storage process. This included showing me where to type in my code to walking me to my storage locker. They relieved a lot of stress with the entire moving process.Quinn W. | First Impressions
Customer did not leave a comment.STACIE K.
Customer did not leave a comment.Glenn M. | Overall Experience
Al and his staff were very friendly and professional! We are extremely impressed and from our pleasurable experience would not think of ever using another storage facility in the Peoria area market.Dennis M. | First Impressions
Customer did not leave a comment.L K.
Customer did not leave a comment.DENISE I.
The front desk clerk was wonderful and so friendly. He made the experience so easy and Perfect and cracked some jokes with me along the way. Perfect experience at this location and would recommend everyone to use this spot! They were efficient and friendly. Made a stressful day a little more fun :)Sarah J.
Customer did not leave a comment.Kenneth E.
The person who took care of me in the morning was very friendly and helpful. He made me feel very welcomed, and answered my questions clearly. I was going to have a stressful move that day. Having a pleasant interaction with him helped me in starting my move day in a good mood.Unnikrishnan V.
Everything was great, definitely will use this facility again.Michael B.
Customer did not leave a comment.Sherry N.
Nothing everything was great.David G.
Customer did not leave a comment.Todd V.
Customer did not leave a comment.Harmony L.
Customer did not leave a comment.Jodie M.
The young lady that checked me in was friendly and knowledgeable. She explained everything perfectly. The complimentary carts were very helpful. I definitely like the security they have in place for the building and the units. Overall a 5*, A+ experience.Todd T. | First Impressions
Customer did not leave a comment.Gregory L C.
Excellent facility - clean, well-maintained, & easy to access. Staff were very friendly and helpful. I highly recommend them!!Terri P. | Overall Experience
Dropped off trailer after hours. Did receive receipt first thing next morning.Kenneth D.
Customer did not leave a comment.Carrie K.
Excellent. No recommendationsDawn M.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.val S.
The employees that helped me rent and return for both excellent.Theodore R.
Customer did not leave a comment.Utsav Bhadresh S.
Customer did not leave a comment.Adam M.
Customer did not leave a comment.HEATH A.
Customer did not leave a comment.Shelley L.
You made everything so pleasant and easy! Moving is HARD and you were a little shelter from the storm. Thank you! My husband’s comment was “they got it going on!! They know what they are doing!” Great job all around and Thank you!!Carl L. | First Impressions
Customer did not leave a comment.Tara I.
We have been moving to Tennessee and am becoming a regular. Al and team are always ready to help us out. Thans so much.David F.
Everything was perfect, quick and easy. ThanksBRIAN F.
Just keep doing what you did you were greatRonald D.
Excellent staff. Super nice. Trailers tow great and was perfect size for our needs. I have no improvements to suggest.William R.
Customer did not leave a comment.PENNY G.
Al had the greatest customer service! Friendly, and welcoming! I will only use this location UHaul as long as Al is there!Ayrika B.
Customer did not leave a comment.Jonathan M.
Customer did not leave a comment.Roger B.
Customer did not leave a comment.NORMA J.
Customer did not leave a comment.Laurie P. | Online Move In
Super easy process! Will def use again!Angela H.
Self check-out after hours is not good. Need to improve this and I would score you a 10.Joseph W.
Customer did not leave a comment.Carl M.
Customer did not leave a comment.Ronald H.
Customer did not leave a comment.STEPHEN B.
checkin in was fast and easy. Attendant was very friendly and guided me through the process. Checkout was a little confusing but I got the hang of it really quick. Overall extremely satisfied, would use again.Bruce M.
Customer did not leave a comment.Steven Q. | Overall Experience
Staff was friendly and efficient. The facility is easy to access and very clean.Christine C. | First Impressions
Customer did not leave a comment.Useniomar A. | First Impressions
The entire process was smooth with no hassles. The service that Gwendolyn Richmond provided was exceptional! She knew her job well and was polite, courteous, very helpful and had a great attitude overall. As a business owner I can honestly say that employees like Gwendolyn are far and few in between. I see potential in her and believe she would be a good candidate for higher training.KOSTA D.
We picked up about 8 in the morning and that seems to be a very busy time so my suggestion would be more employees working in the early morning hours would make things run a little smoother.Barbara H.
Customer did not leave a comment.James L.
Customer did not leave a comment.TONAYASIA S. | First Impressions
Customer did not leave a comment.Curt C.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Jeffrey M.
The person at counter I dealt with was very rude when I picked up the trailer he made me pay 4 times as much for deposit for the same trailer I rented a week prior to thisMark D.
Very nice agents. Older man and girl. Very nice and very professional. They serve you well.KEITH L.
Nothing you need to improve! Both of the customer service people that we worked with were very helpful and friendly!Stephen B.
Nothing..... I walked in told them what I needed they got me the truck and I was good to go!! Great!!PHILIP W.
Customer did not leave a comment.DEANINE S.
Awesome facility and fantastic customer service.WILLIAM H. | First Impressions
Customer did not leave a comment.Jennifer B. | Overall Experience
I thank you guys so much you have been there to help our family out though out these 3 years and now one more 3 month round and we will be saying goodbye for the final time. Your team has become a part of our family. You guys have been so helpful and addressed our every need. This is the best place in town for your storage needs. Lee/Gilmore familySHARON L. | First Impressions
Customer did not leave a comment.Latoria H. | First Impressions
Just was missing a lock in my unit but over all it was super easy.Jessica L. | Online Move In
Customer did not leave a comment.Marilyn L. | First Impressions
Al is great.Kira K.
Great service from the gentlemen who helped us attach the trailer. Very much appreciated it.Ryan H.
Customer did not leave a comment.Lee S. | Online Move In
Customer did not leave a comment.Andre L. | Overall Experience
Customer did not leave a comment.Richard W.
Customer did not leave a comment.MARK D.
Customer did not leave a comment.Alyssa P. | First Impressions
Very efficient and good facilitiescarla k. | First Impressions
Customer did not leave a comment.MARK R.
Customer did not leave a comment.Patricia H. | First Impressions
I’ve never used a service like this before so I was a bit confused and nervous at first but everyone was really nice and helped me through the process.Mark M. | Online Move In
Customer did not leave a comment.DIANA J.
Customer did not leave a comment.Robert S.
This location was very nice.Marco C. | First Impressions
Need a bit quicker return process.William L.
A little slow because they were training someone, but very informative and helpful!Taylor B.
Rep who help me out and in was super friendly and helpful. Same guy.Bryan T.
Customer did not leave a comment.DAVID F.
I had my hitch installed at this location and this was the first time towing a trailer with my car. The trailer was just perfect for the job. It pulled real smooth. Once done, they helped me unhook it and checked me in without having to go inside. Outstanding service and commitment. AjabrALI J.
This location is 10 times better and much more friendly staff than the one located at 3650 N Meadowbrook Rd.MOHAMED S.
Keep up the good work you are doingDAVID L.
Customer did not leave a comment.RONNIE W.
Customer did not leave a comment.CAROLE W.
Customer did not leave a comment.karen M.
Well maintained rest rooms, Friendly and knowledgeable staff. this is my first and last stop when i need to move anything. Thank You.walkin C.
Customer did not leave a comment.Christopher M.
Trailer had two handfuls of lawn waste/tree sticks left in the front of it.MARK W.
This is the BEST storage facility. Safe, secure, clean, well-monitored and managed.Kira K. | Overall Experience
Customer did not leave a comment.Beverly T. | Overall Experience
Friendly staff. Great experienceMichael H.
Great Service and friendly staff! Quick and simple trailer rental.james J.
Customer did not leave a comment.Blake O.
Customer did not leave a comment.Shawn S.
The facility and store associate were great, Friendly, fast and efficient. However, when I got home with the 5x8 trailer, I noticed that both tires were worn out, wherein the right side tire was bald! Rather than replacing the trailer, it was now MY problem to solve via the U-Haul Roadside Assistance process. This delayed my trip by several hours! NOT HAPPY! U-Haul, needs to inspect the equipment (trailers) prior to renting them, and conduct a walk-around inspection with the customer prior to hooking the trailers up. Bald tires are NOT ACCEPTABLE!Matthew L.
Friendly staff.DAVID B.
Customer did not leave a comment.Robert L.
Al was great and very helpful in making this rental go smoothly. Will be returning solely because of his professionalism and character.Mark C.
Customer did not leave a comment.Tiffany T. | Online Move In
Customer did not leave a comment.TIFFANY T.
wish they had a studnet discount!rohan p. | First Impressions
Customer did not leave a comment.Barry B.
Girl who helped me this am was wonderful! Thank you so muxh young lady!pete H.
They were great people to work with. Al is a heck of a manager. All went smooth, and it was the first time I ever hooked up a trailer to my van.ROBERT G.
Customer did not leave a comment.Jesse B.
You're employees were awesome and very helpfulJim S.
The staff was nice and super helpful.KENT S.
EXCEPTIONAL QUALITY SERVICE AND EQUIPMENT. AL IS THE BEST !!kathy S. | Overall Experience
N/AShanan P. | First Impressions
My experience with U-Haul was top notch! The facility was always clean and well maintained. I knew my items were safe and never worried about anything. Al is an extremely nice man and was willing to work with me whenever necessary. I also appreciate the electronic process for reserving a truck, very efficient. Thank you so very much for taking such good care of me! I highly recommend you!!Selena F. | Overall Experience
Staff are very patient and helpful.raghunandhan D. | First Impressions
We needed storage right away, and I was able to set up our unit late at night and have it ready in the morning. We have had a storage unit before and it required a lot of paper work and fees, so this set up was an amazing find.Sarah V. | Online Move In
When I rented the unit, I thought I was automatically billed. I received an email that I was being charged $20 late fee. That was a bit pricy! I wish someone would have reached out to me instead of charging $20 extra for a unit that I am no longer using. It was for my daughter’s items because I moved to Georgia and she moved to Indy. She finally got everything out. I paid $64 for 2 weeks storage. Ridiculous!!ronda e. | Overall Experience
The staff at U-Haul Allen Rd. Peoria, IL. are more helpful & friendly than any other U-Haul I have used in the past. They understand what customer service is.Steven Q. | First Impressions
Customer did not leave a comment.University Of Northwestern S. | Overall Experience
I have been treated with the utmost respect and kindness.kathy S. | First Impressions
Manager is such a nice guy!!! Would recommend this place in a second!!!cari p. | Overall Experience
Very helpful and accommodating. Manager (Al) was extremely friendly and helpful.EDWARD S. | Overall Experience
Thank you it was good experienceSamria K. | Overall Experience
I had a need to get in my unit at 12:15 AM one night late and was unable to access the facility due to the restrictive time schedule. I would like to be able to access anytime since it is controlled and under video surveillance. Other than that it was a great experience. Al was very friendly and helpful, as was his staff.John F. | Overall Experience
This is the safest, cleanest, most affordable, and friendliest storage facility I’ve found.Kira K. | First Impressions
The staff was very courteous and helpful. Never had an issue my time there. If I need to ever store things again, I will return to Al and his wonderful staff.Kimberly M. | Overall Experience
Customer did not leave a comment.Alexa R. | Overall Experience
The general manager Al Jabr here is possibly your best employee. He is extremely kind and helpful. I was actual sad to close out my storage units because of how friendly and helpful he is. He even tried to get ahold of another manager to ask about a refund for that manager renting me a trailer with a flat. He takes pride in what he does and it shows. The facility is well maintained too. The one in Georgia I rented that flat tire trailer had razor blades on the ground and junk all over. Never at Al’s store. 100% satisfied with my storage.Matthew V. | Overall Experience
Customer did not leave a comment.Jennifer B. | First Impressions
Customer did not leave a comment.Charles P. | Overall Experience
Al is a first class Mgr. Moving is stressful and ours was multiple moves to get to a new house. Al is a sea of calm. Knows his stuff - you're lucky to have him.mark s. | Overall Experience
Customer did not leave a comment.Rena L. | First Impressions
Customer did not leave a comment.Ladonna E. | Overall Experience
Staff was knowledgeable and helpful and answered all my questions. Manager was terrificRichard O. | First Impressions
Our unit was clean and convenient. This worked out very well for us. Thank you!THOMAS S. | Overall Experience
Customer did not leave a comment.Hunter T. | Overall Experience
Customer did not leave a comment.Jeremy C. | Overall Experience
Customer did not leave a comment.David M. | Overall Experience
Customer did not leave a comment.HOLLY B. | First Impressions
Customer did not leave a comment.Christopher P. | Overall Experience
Clean, safe, friendlyKira K. | First Impressions
Customer did not leave a comment.rich m. | Overall Experience
Customer did not leave a comment.Glenn M. | First Impressions
Customer did not leave a comment.eileen c. | First Impressions
Customer did not leave a comment.James B. | Overall Experience
Customer did not leave a comment.rich m. | First Impressions
Manager Al was very helpfulRichard O. | First Impressions
Very nice people ,very clean , very new appearing.Hunter T. | First Impressions
Staff is extremely nice and helpful.Dustin F. | First Impressions
Excellent service and facilities!Ryan F. | Overall Experience
Customer did not leave a comment.Richard M. | First Impressions
Customer did not leave a comment.sarah C. | First Impressions
Very clean facility and climate is spot on to keep contents dry and smell free.MANFRED L. | First Impressions
Al is an excellent representation of u haul classJoyce M. | First Impressions
Al was especially helpful and very professional. He is a credit to this company.GERALYN M. | Overall Experience
Everything about this location was fantastic. I will use it again if I need additional storage in the future.Kira K. | Overall Experience
Customer did not leave a comment.Amanda E. | First Impressions
Customer did not leave a comment.Ladonna E. | First Impressions
I went in and reserved a unit with Al. He showed me the unit and was very easy to to work with. Went in yesterday to pay and move some stuff in. The girl working the counter said I did not have a reservation. I said I had talked to Al on phone twice and he said my unit was reserved. She put me in a unit way in back and said mine was no longer available. I then walked by unit reserved and saw that it was! She blamed Al and seemed put out to change my paperwork. She also did not show me how to work alarm. She provided poor customer service to someone who has never rented a unit.linda m. | First Impressions
AL,does a excellent job with his U-Haul Center, it’s always clean and a friendly staff. Harry Mutz Customer.harry m. | First Impressions
Customer did not leave a comment.Sonya B. | Overall Experience
Customer did not leave a comment.Michael W. | Online Move In
Outside of the Hiccup of staff not following through and closing the account on the weekend we vacated our unit, we Had a good experience. We appreciated the climate control and garage bays.Jason O. | Overall Experience
I was impressed how clean the unit was! Thank you!THOMAS S. | First Impressions
Customer did not leave a comment.Nancy H. | Overall Experience
Friendly associates, fast service. Overall, an outstanding experience!!!richard M. | First Impressions
Customer did not leave a comment.Javier S. | Overall Experience
Customer did not leave a comment.ANDREW K. | First Impressions
Every staff member is incredibly knowledgeable, professional and patient. They all go above and beyond for each customer and display a kindness that is rare in today’s society. I highly recommend, and often do, this particular location to everyone of my friends, family and even strangers! Thank you!Shelley V. | Overall Experience
Customer did not leave a comment.Kiana P. | Overall Experience
Needed to have more staff. Only one man running the front of the store. Took a while to be helped.Samuel C. | First Impressions
Customer did not leave a comment.Kay P. | First Impressions
Al is an outstand manager and goes above and beyond to make this facility top notch !STEVEN WEBER M. | First Impressions
I have never met friendlier people. Al is so nice and easy to deal with. I would absolutely recommend anyone looking for storage to use their facilities.Sara T. | Overall Experience
The staff was extremely helpful, facility was clean. Thank youTheresa G. | Overall Experience
Friendly front desk experience; units clean; equipment to move items into the units very helpful.Kay P. | First Impressions
My one complaint is the downward slope in the storage garage. When loading and unloading into a car, it is very hard to keep the wheeled cart in place.Reithel M. | Overall Experience
The facility is immaculate, your rep at the counter was beyond helpful and personable, and the offer came exactly when I was looking for a storage solution. Thus far I couldn't be happier.Chris C. | First Impressions
This facility is well maintained, well lit, secure & has great carts to move your items in & out of unit. Al, the manager, is helpful, friendly, & knowledgeable. The indoor loading dock is super good.Max B. | Overall Experience
Clean and very well maintained facilityGwendolyn R. | First Impressions
Al was great and very accommodating. Dropped my first stuff off today. Well lit aisles and very clean.JOHN H. | First Impressions
Al is a very very honest and caring person. I would extremely recommend him and his u-haul services to everyone. A++++++++HESSAM H. | First Impressions
My movers from Allied said this U-Haul was the best they have ever seen. And they have seen quite a few. Great business to work with. A+++Stephen L. | Overall Experience
Nice clean, easy access units.Mike M. | First Impressions
Excellent secure facility, well maintained, friendly and helpful staff.Ted J. | Overall Experience
Extremely helpful and courteousJames M. | First Impressions
Overall, an excellent experience. Individuals were helpful, knowledgeable, courteous and friendly. ThanksChristine E. | Overall Experience
GreatTyanna R. | Overall Experience
Very helpful employeestonayasia s. | Overall Experience
Excellent service!Selena F. | First Impressions
Very friendly staffrenee L W. | Overall Experience
Excellent customer serviceGabriel B. | Overall Experience
All good. Mr Jabr is very helpful and reasonable.Chris C. | Overall Experience
Great place !!! Everyone was so helpfulDowling E. | Overall Experience
good productJohn R. | Overall Experience
Great facility and superb staff!david m. | Overall Experience
I paid for a full month and I got my stuff out of the storage unit on Aug 17, 2019 but I did not get any refund for the rest of the month and that is not something good about U-Haul.Ali S. | Overall Experience
Location facility and staff were all excellentIda W. | First Impressions
Excellent Facility!Nathaniel R. | Overall Experience
Staff had record of cube reserved two weeks ahead of time but nothing was ready when I arrived. Only employee on premises did not want to help and was extremely rude. She should be fired.Darrell m. | Overall Experience
Personal very helpful and nice Very cleanKenneth B. | First Impressions
Great facility and staff.Christopher C. | Overall Experience
Everything was greatChristopher C. | First Impressions
NoneChristine E. | First Impressions
Al. the owner is probably one of the nicest guys I have ever done business with.Richard D. | Overall Experience
Super friendly and knowledgeable! Very thorough walk through of procedures and features.Merry W. | First Impressions
This is my second year using this company for my daughter storage needs over the summer. I was impressed with their service the first time which made this year a no brainer for us to return .Sharon L. | First Impressions
The nicest people ever! Very friendly, nice, thorough. Very clean. I wish i would have gone to this specific location first. Absolutely the best customer service. 5 stars for me!Serina D. | First Impressions
They were very helpful.Tanika D. | First Impressions
Very friendly and helpful staff. Excellent facility.shaun b. | First Impressions
Very friendly and competent.david m. | First Impressions
Awesome service, Glad I chose this Uhaul Storage!!Kim R. | First Impressions
Love this facility. Very secure and clean.Keith H. | First Impressions
The only thing that I did not like was the wait to unload!! Al was very helpful and kind!!! Thank you Al!!michael l. | First Impressions
I was given a free month's rental of a storage unit when I rented a cargo van yesterday. I came in, filled out and signed my contract. Easy peasy! My stuff is stored.Rachel D. | First Impressions
The attendant was very thorough and helpfulrenee L W. | First Impressions
Great services, and your associates were very curtious, informative and helpful. Thsnks.Michael W. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!