Customer Reviews for U-Haul Moving & Storage at Allen Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Allen Rd

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Phillip T.
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Gentleman that was working was awesome he was the only one there today busy and still managed the store very well

Jamie C.
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Customer did not leave a comment.

Matthew R.
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These store is the best!!! By far the people make the whole experience awesome!!! I have rented from other locations where I didn't have very nice experience. But this store should be the example of how every store should be run! I will always use Uhaul from this location.

Sara T. | Overall Experience |
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I have never met friendlier people. Al is so nice and easy to deal with. I would absolutely recommend anyone looking for storage to use their facilities.

Jeffrey M.
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Customer did not leave a comment.

Jeff M.
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Nothing keep up the great work

Theresa G. | Overall Experience |
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The staff was extremely helpful, facility was clean. Thank you

Dwayne W.
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I got prompt and very Courteous service I am very pleased and would not hesitate to use the location again

joshua S.
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Wonderful staff!

Jeffey H.
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Customer did not leave a comment.

Kay P. | First Impressions |
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Friendly front desk experience; units clean; equipment to move items into the units very helpful.

Mary S.
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Customer did not leave a comment.

Debbie S.
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RIDICULOUS AND EVEN MORE SO SINCE I CALLED THE BUSINESS AND NO CALL BACKS CALLED CORPORATE OFFICE AND THE LADY TOLD ME SOMEONE WOULD CONTACT ME WITHIN 72 HOURS AND NOPE STILL NO CALLS BACK EVEN AS TODAY!!! I WILL NEVER USE YOUR BUSINESS AGAIN!! IF YOU HAVE PEOPLE RUNNING A BUSINESS MAKE SURE THEY KNOW HOW AND THAT IS TO EVEN MAKE CALL BACKS FOR YOUR MISTAKES!!!!!!! DONT EVEN BOTHER NOW!!!!!!!!!!!!!!!

John K.
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Customer did not leave a comment.

Paul P.
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Customer did not leave a comment.

Mark S.
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complaint has nothing to do with location, it is extra charges I received. Wasn’t a lot, it’s the point that you can’t calculate better than that, turns me off on uhaul and will think about where I rent next time. Picked up in Joliet went to pottery barn outlet in Joliet, took truck to my house in Chillicothe, brought truck to rental facility in Peoria, stopping to add gas, stopped in Ottawa right along highway to use restroom facilities, not sure how I can be over mileage

Reithel M. | Overall Experience |
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My one complaint is the downward slope in the storage garage. When loading and unloading into a car, it is very hard to keep the wheeled cart in place.

Matthew B.
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Customer did not leave a comment.

stanley S.
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There is nothing that could be improved. Brand New facility ! Everything top notch !!!! So very convient too. Just of a accesses point for interstate ! Wonderful team members !

james G.
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Very, very, very impressed. Manager who assisted me made me very very comfortable on a cold dreary day. Really really liked his personality alot. I have never delt with u-haul before. Never have been in one before and I'm a 53 year old male. I told him I really liked the odor/smell inside the building. NICE AND CLEAN ODOR!!! Was disappointed he could't tell me specificly what brand/flavor it was. It was a cold dreary day in Peoria that day. And you always feel insecure useing another person's vehicle. His likable personality made me feel at ease.

Chris C. | First Impressions |
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The facility is immaculate, your rep at the counter was beyond helpful and personable, and the offer came exactly when I was looking for a storage solution. Thus far I couldn't be happier.

Max B. | Overall Experience |
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This facility is well maintained, well lit, secure & has great carts to move your items in & out of unit. Al, the manager, is helpful, friendly, & knowledgeable. The indoor loading dock is super good.

Lucy S.
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nothing - I have been using this facility for storage and moving trucks for 3 years on and off. I LOVE THE PLACE. It is very well run, clean, with everything you need to move and store things. Personally, I recommend this facility whenever someone needs trucks or storage.

HARRY J.
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Customer did not leave a comment.

TINA M.
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Customer did not leave a comment.

anj Electric A.
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Customer did not leave a comment.

JONATHAN R.
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Customer did not leave a comment.

Lisa R.
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Customer did not leave a comment.

SIVA K.
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Customer did not leave a comment.

Ellin L.
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Customer did not leave a comment.

Tabatha C.
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Customer did not leave a comment.

ASHLEY D.
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Customer did not leave a comment.

Kevin D W.
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Customer did not leave a comment.

Gwendolyn R. | First Impressions |
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Clean and very well maintained facility

Christopher S.
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Customer did not leave a comment.

JOHN H. | First Impressions |
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Al was great and very accommodating. Dropped my first stuff off today. Well lit aisles and very clean.

HESSAM H. | First Impressions |
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Al is a very very honest and caring person. I would extremely recommend him and his u-haul services to everyone. A++++++++

Stephen L. | Overall Experience |
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My movers from Allied said this U-Haul was the best they have ever seen. And they have seen quite a few. Great business to work with. A+++

James G.
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Al is the best !!!

Shirla C.
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Nothing, great employees!

matt W.
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Great experience, Al was very professional and accommodating!

Reica W.
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Customer did not leave a comment.

DALE H.
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I really can't think of anything. Your team members working were very nice and professional both during pick up and drop off of the truck rental. The vehicle itself was clean and ran very well. The location was easily to access. The rates were very reasonable. Thank you for the outstanding experience we had. Moves can be very stressful and your staff made our experience very pleasant. Thanks you again!

Mike M. | First Impressions |
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Nice clean, easy access units.

Ted J. | Overall Experience |
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Excellent secure facility, well maintained, friendly and helpful staff.

Jayme B.
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Customer did not leave a comment.

Shelley V.
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A few minor complaints but will address with the current manager. Thank you, Shell

Jay C.
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Customer did not leave a comment.

Mi L.
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Customer did not leave a comment.

James M. | First Impressions |
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Extremely helpful and courteous

Chase B.
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Great staff and everyone was very helpful to us considering we've never dropped off a u haul. Awesome team there

BETH H.
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Customer did not leave a comment.

Timothy D.
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Customer did not leave a comment.

Lenora J.
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Customer did not leave a comment.

PRAVEEN P.
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Customer did not leave a comment.

Carmon C.
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No recommendation

Elizabeth S.
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I was very unhappy because 1800 Uhaul messed so much stuff up during this experience. Repeatedly. Al at the Allen rd. location saved tthe whole thing and has created a repeat customer.

Scott S.
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Customer did not leave a comment.

Mark C.
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Customer did not leave a comment.

Robert P.
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Customer did not leave a comment.

Karen S.
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The truck was clean but it ran very rough and sounded like it was going to fall apart. The woman who was checking people in & out seemed overwhelmed and less friendly. It would have been nice if she had help.

Tomas F.
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Always friendly and knowledgeable, needed a trailer but the one I reserved online was gonna be to small and got recommended a larger which was perfect for what I moving

PAT H.
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Customer did not leave a comment.

lisa S.
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The pick up of the actual U-Haul was great. I rented a storage unit as well thinking it would be easy. The first unit I was issued, when we cut the green tag off the alarm went off. After that was resolved, opened the door and it was occupied. Called the office, no answer so went back to the office, was issued another unit. Found the unit and it was locked and occupied. Called back, to the front office. Ended up renting a 10 x 15. I will say, the ladies that were working that day were very apologetic however, this wasted almost an hour to get resolved. When you are moving, in the rain, you just want to be done and without issues. Overall the units are nice however, I'd have a hard time making a good recommendation to rent a storage unit.

Larry S.
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Customer did not leave a comment.

dean O.
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so I have no problem with this staff here or the reservation process, however as a corporate account, the management of our pick up location is not the best. Both times this fall in September and Oct I asked for the Meadowbrook Rd Address in Peoria which is closer to what we need....in Sept. they said all the trucks were in maintenance, now for Oct when I called to reserve, they said they would advise of the location no later then 24 hours again ...it was Allen Road not Meadowbrook Rd....can't you make sure that they truck we need is at the location we prefer?

Stephen D.
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No improvement needed. Service was great and transaction went very smooth.

Roger T.
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Customer did not leave a comment.

Susan B.
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Customer did not leave a comment.

Brad R.
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Customer did not leave a comment.

Rich M.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

David L.
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Customer did not leave a comment.

Daniel K.
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Customer did not leave a comment.

marty H.
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Customer did not leave a comment.

Nina P.
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I have used them 3 times in the last months they are all the greatest Very nice people there

Christine E. | Overall Experience |
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Overall, an excellent experience. Individuals were helpful, knowledgeable, courteous and friendly. Thanks

KEVIN E.
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Nothing. An overall excellent experience. Thanks

Eric H.
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Al and his team do a great job of taking care of the customer. It was a positive experience. I had to cancel and reschedule my truck for the next day and the team did not miss a beat and took care of the situation. Thanks.

steve S.
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Customer did not leave a comment.

Toni H.
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customer service at this location is so much better than meadowbrook location

angiela H.
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Customer did not leave a comment.

brian B.
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Customer did not leave a comment.

tom W.
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Customer did not leave a comment.

Tyanna R. | Overall Experience |
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Great

Harold A.
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Customer did not leave a comment.

Andrew B.
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Customer did not leave a comment.

yong H.
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Fast service

Dean O.
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Staff was very helpful and understanding, and explained that the computer system was down but was very efficient in management of check in and advising of check out. Very pleased with the whole process.

randy B.
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Customer did not leave a comment.

tonayasia s. | Overall Experience |
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Very helpful employees

Keith S.
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Good people they all deserve raises

Stephen D.
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Customer did not leave a comment.

Selena F. | First Impressions |
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Excellent service!

Amanda H.
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Always use this facility great manager and staff

ELANGO S.
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Customer did not leave a comment.

Jennifer H.
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the young lady cld have been a bit more personable. i tried to make lil convo she didnt engage at all. she doesnt come off to be a people person which in my opinion doesnt go well for any company especially where a customer is paying for a service. other than that my overall experience was pleasant.

ERIC B.
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Cheaper rate for local moves like unlimited miles if in the city.

Martin W.
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Customer did not leave a comment.

Rex W.
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Great service, will definitely use again

Michael C.
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Had to be the most cleanest truck I have ever rented.....I could smell the fresh scent most of the day. People inside very friendly and helpful too. Great job.

Aslee W.
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Customer did not leave a comment.

Robert W.
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Fix the big crack in the windshield. Also a walkthrough of the controls of the vehicle would be very helpful!

Donald S.
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Customer did not leave a comment.

Terry S.
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Great customer service.

Nicholas A.
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Al was extremely helpful in setting me up with the right trailer for my needs.

Peter B.
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Quick efficient and very customer friendly staff.

renee L W. | Overall Experience |
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Very friendly staff

Gabriel B. | Overall Experience |
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Excellent customer service

Chris C. | Overall Experience |
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All good. Mr Jabr is very helpful and reasonable.

Neil P.
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Customer did not leave a comment.

Dowling E. | Overall Experience |
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Great place !!! Everyone was so helpful

John R. | Overall Experience |
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good product

Mark M.
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Excellent staff and very knowledgeable

Anthony H.
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Great staff. Easy and quick in and out.

Sandy B.
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Customer did not leave a comment.

patrick J.
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In the first place you guarantee reservation policy, of if you reserved truck isn't there , You will pay me 50 dollars is worthless . MY reservation was for 11:00 AM at 10:50 AM I got a call that the truck would not be there till 11:20 AM . My moving help was set to begin at 11:30 AM . I got to the U-Haul location at !0:58 AM and no truck . At 11:20 I was given a truck with half a tank of gas , went 3 miles gas gauge said one quarter of a tank of gas and one front brake grinding when you put the brakes on . Upon return I ask about my 50 dollars that was due me because my truck wasn't there at the reserved time . I was told it didn't make any difference because they had plenty of trucks on the lot I could of rented . BUT THEY WERE NOT THE TRUCK OR SIZE I HAD RESERVED . i FEEL THIS MATTER SHOULD BE TAKEN CARE OF BY U-HAUL .THANKS PAT JORDAN

Morgan N.
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Customer did not leave a comment.

Cathy T.
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Customer did not leave a comment.

Lance H.
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Customer did not leave a comment.

Andres P.
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Customer did not leave a comment.

david m. | Overall Experience |
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Great facility and superb staff!

Hunter T.
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Customer did not leave a comment.

Ali S. | Overall Experience |
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I paid for a full month and I got my stuff out of the storage unit on Aug 17, 2019 but I did not get any refund for the rest of the month and that is not something good about U-Haul.

Ida W. | First Impressions |
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Location facility and staff were all excellent

Nathaniel R. | Overall Experience |
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Excellent Facility!

Darrell m. | Overall Experience |
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Staff had record of cube reserved two weeks ahead of time but nothing was ready when I arrived. Only employee on premises did not want to help and was extremely rude. She should be fired.

Kenneth B. | First Impressions |
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Personal very helpful and nice Very clean

Christopher C. | Overall Experience |
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Great facility and staff.

Christopher C. | First Impressions |
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Everything was great

Christine E. | First Impressions |
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None

Richard D. | Overall Experience |
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Al. the owner is probably one of the nicest guys I have ever done business with.

KATHY N. | Overall Experience |
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I was very happy with the U-Haul Storage Facility. I used the it for 3 1/2 years and would definitely use it again should the need arise. It was secure, well lit, clean and nicely maintained.

Randall C. | Overall Experience |
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Need a fast-path counter available where you can quickly purchase boxes and other supplies. One shouldn't have to wait behind those checking in/out on equipment rentals to buy supplies.

craig m. | Overall Experience |
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good job

Diane S. | Overall Experience |
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None

Merry W. | First Impressions |
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Super friendly and knowledgeable! Very thorough walk through of procedures and features.

john s. | Overall Experience |
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Office staff was amazing!

James D. | Overall Experience |
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Excellent service - Al is always helpful and great to work with.

Douglas T. | First Impressions |
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Al was super personable and helpful. Storage was very clean and secure.

Sharon L. | First Impressions |
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This is my second year using this company for my daughter storage needs over the summer. I was impressed with their service the first time which made this year a no brainer for us to return .

Serina D. | First Impressions |
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The nicest people ever! Very friendly, nice, thorough. Very clean. I wish i would have gone to this specific location first. Absolutely the best customer service. 5 stars for me!

Carol M. | Overall Experience |
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Thank You for making my stay in the storage awsome!!! Very clean and convenient.

craig m. | First Impressions |
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good job

Tanika D. | First Impressions |
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They were very helpful.

Greg N. | Overall Experience |
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The place was awesome. Al runs a tight ship. Staff was well-trained, friendly and helpful. Place was spotless. Restrooms were cleaner than most I’ve seen in fine restaurants. Huge thumbs up!

shaun b. | First Impressions |
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Very friendly and helpful staff. Excellent facility.

Jordan P. | Overall Experience |
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Perfect!

david m. | First Impressions |
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Very friendly and competent.

Kim R. | First Impressions |
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Awesome service, Glad I chose this Uhaul Storage!!

ebony w. | Overall Experience |
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Al and every employee were very accommodating and kind. This store is a gem.

Dan P. | Overall Experience |
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Wonderful facility. Very clean, friendly staff.

Keith H. | First Impressions |
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Love this facility. Very secure and clean.

Andrea S. | First Impressions |
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Just love the service I always receive from Al and the other staff. The storage facility is always clean. I wouldn’t go anywhere else.

michael l. | First Impressions |
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The only thing that I did not like was the wait to unload!! Al was very helpful and kind!!! Thank you Al!!

Rachel D. | First Impressions |
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I was given a free month's rental of a storage unit when I rented a cargo van yesterday. I came in, filled out and signed my contract. Easy peasy! My stuff is stored.

CHRIS N. | Reservation |
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Staff was very helpful. We arrived near end of business hours and began unloading truck into storage unit. Security alarm went off several times despite being checked-in. This should be addressed.

MARSHA O. | Overall Experience |
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It was so nice to have all of my belongings so well taken care of and so secure.

renee L W. | First Impressions |
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The attendant was very thorough and helpful

Starr B. | First Impressions |
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Michelle was wonderful and extremely helpful! She was able to find us a rental van and a storage unit that fit our needs.

Shanda P. | Overall Experience |
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I truly appreciated everything, AL thx ALOT

Andrew S. | Overall Experience |
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Thanks

Michael M. | Overall Experience |
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The facility charged extra if you wanted to get in after hours. The facility also charges an entire month ahead of time but if you close out your account early, you do not get your money back. Upset

JOHN S. | Reservation |
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Very good experience

Dan P. | Reservation |
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Very easy to check in. Very friendly. Great facility. Has everything you need

Doris S. | Overall Experience |
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BEST STORAGE EVER PEOPLE WERE VERY HELPFUL COURTEOUS KIND !I WOULD RECOMMEND THEM TO EVERYONE!! THANK YOU SO MUCH! Mrs SOMMERVILLE HAVE A GREAT DAY!

Michael W. | Reservation |
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Great services, and your associates were very curtious, informative and helpful. Thsnks.

Max B. | Overall Experience |
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Excellent facility!! We highly recommend it. It has carts available to easily move your items to the individual unit and loading docks inside to back up different size trucks out of the weather.

FABIOLA C. | Overall Experience |
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The facility is always super clean and well lighted, and the staff is an example of excellence.

kimberly m. | Overall Experience |
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Al and the rest of the staff were wonderful! They were very helpful and made sure I had everything that was needed.

Rich K. | Overall Experience |
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Both times we were there the staff were courteous, helpful, and had a smile for us. Thanks, Rich & Robert

Marian H. | Overall Experience |
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This facility is very clean and well kept. The parking lot is free of debris. The employees are friendly & helpful. This would be my first choice if I needed storage again.

Shirley A. | Overall Experience |
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Al the manager and his staff are fabulous. They were supportive, helpful and just all around great! No matter what came up, glitches on timing, storage issues or any other problem they were incredile

Richard C. | Overall Experience |
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For the last two summers this has been a great experience. While this facility involves a farther drive for us, it’s worth it to have a clean, secure, climate-controlled in pace to store our things.

jason k. | Overall Experience |
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Pro's every step of the way. Facility clean and we'll lighted. Access was secure and easy to work. Will be there next spring.

VIRGIL M. | Overall Experience |
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The storage was perfect. I only had one problem. I wish that I could have suspended my rental when we moved everything out.

jennifer t. | Reservation |
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Used many Uhaul centers over the last couple of years, this center has by far the best customer service, and is a clean store

Steve H. | Overall Experience |
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I am very satisfied with my experience at uhaul on Allen road in Peoria. Al and his crew were very helpful and polite. The facility was very accommodating yet secure. 5 STARS!👍🏻

john j. | Overall Experience |
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All of the people at the U-Haul were very nice especially Ail If I ever need any thing else I will go right back to U-Haul

Mark L. | Overall Experience |
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Nice clean facility very handy

Jerome S. | Overall Experience |
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Excellent staff.

No reviews have been submitted for this location.

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