Customer Reviews for U-Haul Moving & Storage at Allen Rd

2,051 reviews

8400 N Allen Rd   Peoria, IL 61615

(309) 276-0752

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(309) 276-0752

8400 N Allen Rd
Peoria, IL 61615

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jovonna T. 
Rating:
4.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Brent E. 
Rating:
5.0

Staff were very professional and helpful

Leonard S. 
Rating:
4.0

They can be a little more friendly and welcoming

Rashonda C. 
Rating:
5.0

Customer did not leave a comment.

Marvin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Perhaps offer rentals in shorter time intervals. Only used trailer for two hours paid for 24.

WAYNE B. 
Rating:
4.0

Customer did not leave a comment.

Todd D. 
Rating:
5.0

The Allen Road store is always responsive and helpful. Well done.

STANLEY B. 
Rating:
5.0

Customer did not leave a comment.

Steven Q. 
Rating:
5.0

Customer did not leave a comment.

Julia K. 
Rating:
4.0

Customer did not leave a comment.

Lance Z. 
Rating:
5.0

Customer did not leave a comment.

Jessica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggi A. 
Rating:
5.0

Customer did not leave a comment.

Quinisha J. 
Rating:
5.0

Customer did not leave a comment.

Susan D.  |  Overall Experience 
Rating:
2.0

I stated how much storage I needed. They substituted 2 smaller units and assured me 26 foot truck items would fit. They did not. I had to get 2 additional smaller spaces. Then the manager Al Janbr aid “ here is what i am going to do for you. I’m going to give you a free month of storage” I already had a free month as I had also rented a truck

sue a.  |  First Impressions 
Rating:
5.0

Very friendly and accommodating.

Ken K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOLLY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QUINISHA J. 
Rating:
5.0

Customer did not leave a comment.

Jodi H. 
Rating:
5.0

Customer did not leave a comment.

Joanna R. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Kelly J. 
Rating:
5.0

Customer did not leave a comment.

derek w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brooke S. 
Rating:
5.0

Customer did not leave a comment.

derek W. 
Rating:
5.0

Customer did not leave a comment.

Scott M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly B. 
Rating:
5.0

Customer did not leave a comment.

Diana J. 
Rating:
4.0

There are some kind of air fresheners plugged into the wall sockets and those spray some stinky flowery smell over all the content of units that are near them. Unfortunately, mine was one of those in the immediate vicinity. Every box and plastic item smelled for weeks after removal. If you must have sprays please ensure that they are scent free!!!!

MANFRED L.  |  Overall Experience 
Rating:
5.0

I know the rating system is one through five stars but I would given this U-Haul location 10 stars. Everyone that worked there was very professional very nice and very helpful.

ann b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

derek W. 
Rating:
5.0

Professional, expeditious and pleasant service Exceptionally inviting ambiance

SHAKA R. 
Rating:
5.0

Customer did not leave a comment.

Gregory E. 
Rating:
5.0

Very clean facility. Well maintained and great staff.

Marco C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

denis c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob D. 
Rating:
5.0

Customer did not leave a comment.

Amy E.  |  First Impressions 
Rating:
5.0

Al and Mark were extremely helpful and knowledgeable. They took very good care of my Ubox and answered all of my questions.

Scott N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA M.  |  First Impressions 
Rating:
5.0

Helpful and responsive

VERNON P. 
Rating:
5.0

Customer did not leave a comment.

Aathithyakumar M. 
Rating:
5.0

Customer did not leave a comment.

Shantez J.  |  First Impressions 
Rating:
5.0

The people and facility were awesome, however due to where I live and first tried to reserve a trailer (pekin), I was forced to drive an additional 60 miles and hour ( 30 min each way) to pick up and drop off this trailer. I have learnt my lesson, and will find another option next time I need a trailer. The lady who called, made me feel like "Find somthing to like about it"......... Not a good experiance at all.

Colin O. 
Rating:
5.0

Easy pickup and drop off. Well-maintained, clean truck. Al, the manager, was very personable and took the time to walk me through everything.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

milton S.  |  First Impressions 
Rating:
5.0

My entire experience was very pleasant. Staff were very responsive, efficient and knowledgeable. Completion of pick-up and return was very fast.

John B. 
Rating:
5.0

The staff at the facility were extremely helpful. I will definitely use this facility again the next time I move.

Kristina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

Super helpful and friendly! I highly recommend them!

geralyn m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiran S.  |  Overall Experience 
Rating:
5.0

Pick up and return of my truck was very easy. I was given a new truck that worked very well for my move.

Marianna E. 
Rating:
5.0

Customer did not leave a comment.

LYLE B.  |  First Impressions 
Rating:
5.0

The rental of a truck was prefect. The return was even better. I will use the store again and if anyone needs a uhaul service I will send them here.

Christopher S. 
Rating:
5.0

Al is an outstanding person to work with.

David S. 
Rating:
5.0

The staff was great but it was a very busy day there,

Diana C. 
Rating:
5.0

I can find nothing to change.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

SHARON L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ira U. 
Rating:
5.0

Customer did not leave a comment.

Patricia H.  |  Overall Experience 
Rating:
3.0

We had no problems with the Peoria, IL location. We had a horrible experience however with Angelica at the Santa Clara, CA location where our U-Box was delivered. We were notified via emails on Thursday (7/29) that the U-Box arrived and we scheduled delivery for the following Wednesday (8/4). On the following Tuesday (8/3) (the evening before the scheduled delivery) Angelica called me at 3:51pm and said we needed to give her 2 authorized forms within the next 40 minutes (because she was leaving at 4:30pm) or our U-Box would not be delivered as scheduled. We had never been told about these forms and it was not something she could send to us. We had numerous conversations with Angelica about the delivery (which did not happen as scheduled) the next day, and after talking to another employee (April) and to the U-Haul driver (Erika) we were finally able to get the U-Box delivered on Thursday (a day late and with no help from Angelica). The only thing Angelica did to try to resolve the issue was offer a "self delivery" or a "load/unload onsite" neither of which were acceptable alternatives to the U-Box being delivered as quoted and paid for.

Deborah H. 
Rating:
5.0

The staff was so helpful and the place was always clean and appeared to be well cared for. I was comfortable coming and going! And they had everything that we needed!! Manager was especially nice!

Carl L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Gail W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILIP W. 
Rating:
3.0

I returned my truck on Sunday and it did not get checked in until Wednesday!

LORI R. 
Rating:
5.0

Customer did not leave a comment.

Corey M. 
Rating:
5.0

Customer did not leave a comment.

JILLIAN F. 
Rating:
4.0

I know everyone is having staffing problems, but the store needs more counter help. The wait time to be helped was very long

Connie E. 
Rating:
5.0

Customer did not leave a comment.

SAM C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Al was great to work with. I will return!

Rick H. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Friendly and very helpful staff. A pleasurable experience.

Calvert B. 
Rating:
5.0

This is the best facility in our area to rent from!!

Nola N. 
Rating:
5.0

Customer did not leave a comment.

MARTIN W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Packers should have used more of the moving blankets. Several scratches on furniture.

Nancy K. 
Rating:
5.0

Very friendly atmosphere

Deanne S. 
Rating:
5.0

Never had a issue and Everyone was very polite and helpful.

patricia T.  |  Overall Experience 
Rating:
5.0

It was very difficult to contact anyone at the local office on Allen Rd via phone. Please make that easier.

JOSEPH H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Please improve the website. Kept freezing up on setting up an account. Never did get done so made it hard to track and couldn't put down destination contact info, which was different than departure. People interactions 5/5. Website 2/5.

Julie S. 
Rating:
5.0

Al and his staff are wonderful! It is already stressful enough moving and not knowing if you are not going to have enough space for everything. They are super helpful in making sure you have what you need.

James B.  |  First Impressions 
Rating:
5.0

Overall experience was very simple and quick to check in and simple and quick when I returned the equipment. Very friendly staff and overall one of the best rental truck experiences I have had.

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

E Jean S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele L. 
Rating:
3.0

The girl at the front desk wasn't very friendly. She didn't great me because, she had her Apple earbuds in on the phone with someone. I thought she was speaking to me and she stuck her finger up at me to tell me one minute. Kinda rude.

JESSICA H. 
Rating:
1.0

Low oil light on service engine light on no air condition horrible service on the vehicle.

MARTY G. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY G. 
Rating:
5.0

Customer did not leave a comment.

Louis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Louis G. 
Rating:
5.0

Customer did not leave a comment.

Thomas V. 
Rating:
4.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

KURT S. 
Rating:
4.0

Pricing could be better but the facility is very nice.

Nicole D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Qi Z. 
Rating:
5.0

Service and convenience was perfect. Al the owner and his assistances were very friendly, courteous, and helpful. They made the rental of the storage unit and the moving truck experience a breeze.

Dzung D. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Al was very pleasant to speak and work with on the rental !! Thank you!!

fernando L. 
Rating:
5.0

Customer did not leave a comment.

John L.  |  First Impressions 
Rating:
5.0

Can't think of anything at this time.

Michael B. 
Rating:
5.0

The young lady that helped me was outstanding.

ann b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANA J. 
Rating:
5.0

Al and his staff are quick, accomodating and professional.

Brian H. 
Rating:
5.0

The check in and check out processes took a long time. Al does it much more quickly. You still have a good store, it's just better when Al takes care of me.

david L. 
Rating:
5.0

Customer did not leave a comment.

Teresa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudius P. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

The U-haul storage on Allen Road has a wonderful staff. One of the representatives actually walked me through the entire storage process. This included showing me where to type in my code to walking me to my storage locker. They relieved a lot of stress with the entire moving process.

Quinn W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACIE K. 
Rating:
5.0

Customer did not leave a comment.

Glenn M.  |  Overall Experience 
Rating:
5.0

Al and his staff were very friendly and professional! We are extremely impressed and from our pleasurable experience would not think of ever using another storage facility in the Peoria area market.

Dennis M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

L K. 
Rating:
5.0

Customer did not leave a comment.

DENISE I. 
Rating:
5.0

The front desk clerk was wonderful and so friendly. He made the experience so easy and Perfect and cracked some jokes with me along the way. Perfect experience at this location and would recommend everyone to use this spot! They were efficient and friendly. Made a stressful day a little more fun :)

Sarah J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
5.0

The person who took care of me in the morning was very friendly and helpful. He made me feel very welcomed, and answered my questions clearly. I was going to have a stressful move that day. Having a pleasant interaction with him helped me in starting my move day in a good mood.

Unnikrishnan V. 
Rating:
5.0

Everything was great, definitely will use this facility again.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Sherry N. 
Rating:
5.0

Nothing everything was great.

David G. 
Rating:
5.0

Customer did not leave a comment.

Todd V. 
Rating:
5.0

Customer did not leave a comment.

Harmony L. 
Rating:
5.0

Customer did not leave a comment.

Jodie M. 
Rating:
5.0

The young lady that checked me in was friendly and knowledgeable. She explained everything perfectly. The complimentary carts were very helpful. I definitely like the security they have in place for the building and the units. Overall a 5*, A+ experience.

Todd T.  |  First Impressions 
Rating:
5.0

N/a

Gregory L C. 
Rating:
5.0

Excellent facility - clean, well-maintained, & easy to access. Staff were very friendly and helpful. I highly recommend them!!

Terri P.  |  Overall Experience 
Rating:
4.0

Dropped off trailer after hours. Did receive receipt first thing next morning.

Kenneth D. 
Rating:
5.0

That plan ahead that hitches have to be ordered and takes couple weeks to get

Carrie K. 
Rating:
5.0

Excellent. No recommendations

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

val S. 
Rating:
5.0

The employees that helped me rent and return for both excellent.

Theodore R. 
Rating:
5.0

Customer did not leave a comment.

Utsav Bhadresh S. 
Rating:
5.0

You made everything so pleasant and easy! Moving is HARD and you were a little shelter from the storm. Thank you! My husband’s comment was “they got it going on!! They know what they are doing!” Great job all around and Thank you!!

Carl L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurie P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steven Q.  |  Overall Experience 
Rating:
5.0

Staff was friendly and efficient. The facility is easy to access and very clean.

Christine C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Useniomar A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONAYASIA S.  |  First Impressions 
Rating:
5.0

Awesome facility and fantastic customer service.

WILLIAM H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
5.0

I thank you guys so much you have been there to help our family out though out these 3 years and now one more 3 month round and we will be saying goodbye for the final time. Your team has become a part of our family. You guys have been so helpful and addressed our every need. This is the best place in town for your storage needs. Lee/Gilmore family

SHARON L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Latoria H.  |  First Impressions 
Rating:
5.0

Just was missing a lock in my unit but over all it was super easy.

Jessica L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marilyn L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lee S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andre L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa P.  |  First Impressions 
Rating:
5.0

Very efficient and good facilities

carla k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia H.  |  First Impressions 
Rating:
5.0

I’ve never used a service like this before so I was a bit confused and nervous at first but everyone was really nice and helped me through the process.

Mark M.  |  Online Move In 
Rating:
5.0

This location was very nice.

Marco C.  |  First Impressions 
Rating:
5.0

This is the BEST storage facility. Safe, secure, clean, well-monitored and managed.

Kira K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany T.  |  Online Move In 
Rating:
5.0

wish they had a studnet discount!

rohan p.  |  First Impressions 
Rating:
5.0

EXCEPTIONAL QUALITY SERVICE AND EQUIPMENT. AL IS THE BEST !!

kathy S.  |  Overall Experience 
Rating:
4.0

N/A

Shanan P.  |  First Impressions 
Rating:
5.0

My experience with U-Haul was top notch! The facility was always clean and well maintained. I knew my items were safe and never worried about anything. Al is an extremely nice man and was willing to work with me whenever necessary. I also appreciate the electronic process for reserving a truck, very efficient. Thank you so very much for taking such good care of me! I highly recommend you!!

Selena F.  |  Overall Experience 
Rating:
5.0

Staff are very patient and helpful.

raghunandhan D.  |  First Impressions 
Rating:
5.0

We needed storage right away, and I was able to set up our unit late at night and have it ready in the morning. We have had a storage unit before and it required a lot of paper work and fees, so this set up was an amazing find.

Sarah V.  |  Online Move In 
Rating:
3.0

When I rented the unit, I thought I was automatically billed. I received an email that I was being charged $20 late fee. That was a bit pricy! I wish someone would have reached out to me instead of charging $20 extra for a unit that I am no longer using. It was for my daughter’s items because I moved to Georgia and she moved to Indy. She finally got everything out. I paid $64 for 2 weeks storage. Ridiculous!!

ronda e.  |  Overall Experience 
Rating:
5.0

The staff at U-Haul Allen Rd. Peoria, IL. are more helpful & friendly than any other U-Haul I have used in the past. They understand what customer service is.

Steven Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

University Of Northwestern S.  |  Overall Experience 
Rating:
5.0

I have been treated with the utmost respect and kindness.

kathy S.  |  First Impressions 
Rating:
5.0

This is the safest, cleanest, most affordable, and friendliest storage facility I’ve found.

Kira K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rena L.  |  First Impressions 
Rating:
5.0

Staff was knowledgeable and helpful and answered all my questions. Manager was terrific

Richard O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HOLLY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eileen c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sarah C.  |  First Impressions 
Rating:
5.0

Very clean facility and climate is spot on to keep contents dry and smell free.

MANFRED L.  |  First Impressions 
Rating:
5.0

Clean and very well maintained facility

Gwendolyn R.  |  First Impressions 
Rating:
5.0

Al was great and very accommodating. Dropped my first stuff off today. Well lit aisles and very clean.

JOHN H.  |  First Impressions 
Rating:
5.0

Nice clean, easy access units.

Mike M.  |  First Impressions 
Rating:
5.0

Extremely helpful and courteous

James M.  |  First Impressions 
Rating:
5.0

Excellent service!

Selena F.  |  First Impressions 
Rating:
5.0

Location facility and staff were all excellent

Ida W.  |  First Impressions 
Rating:
5.0

Personal very helpful and nice Very clean

Kenneth B.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. Excellent facility.

shaun b.  |  First Impressions 
Rating:
5.0

Awesome service, Glad I chose this Uhaul Storage!!

Kim R.  |  First Impressions 
Rating:
5.0

I was given a free month's rental of a storage unit when I rented a cargo van yesterday. I came in, filled out and signed my contract. Easy peasy! My stuff is stored.

Rachel D.  |  First Impressions 
Rating:
5.0

Great services, and your associates were very curtious, informative and helpful. Thsnks.

Michael W.  |  Reservation 
No reviews have been submitted for this location.

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