Customer Reviews for U-Haul Moving & Storage at Alma-Plano

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Alma-Plano

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James P. on

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Savir S. on

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Great experience, quick in and out, highly recommended!

Joanne D. on

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scott M. on

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I tried to self check via your App and it turned into a 45-minute mess. Thank goodness for the capable staff at the Alma Dr. location that was able to process my order. I would never recommend using the App again. The approval process is a joke!

Jerome B. on

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Very bad experience the transport trailer was late and out if the way the guy w trailer was rude made me load car myself, the truck was out date and had a blowout when I arrived in Texas very experien

Stephen C. on

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Superb customer service from Christopher. Thanks!

Aaron K. on

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Sai Mahi Swaroop V. on

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KAZI A. on

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Donald S. on

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Everything was great about this transaction. I suddenly needed to move a small piece of furniture that was just two inches too large for my car. This U-Haul is on the opposite corner from my neighborhood and I quickly got a new Ford pickup that was a joy to drive with ice-cold air conditioner in nearly 100-degree heat. The transaction could not have gone better. Thank you.

DEBBIE H. on

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Rent from here! 5* service!

Jordan H. on

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The employee was absolutely unhelpful. Gave incorrect information. I had to call customer service to speak to someone to be able to help me out and give me correct info. Very displeased with this location.

Abdul A. on

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Arunraj D. on

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geoffrey b. on

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Karen M. on

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Service was speedy and the young man that helped me during the morning shift was fantastic!

Emily V. on

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1st time renting a UHaul and the experience was terrific!

Miyoshi J. on

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The last time I rented a truck I was able to use a different payment method when I returned the vehicle but this time I wasn't able too so it was an inconvenience of sorts to me.

Deborah S. on

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Staff had trouble with the computer system when I checked in, and apparently it’s an ongoing problem. Even though I checked that I was accepting the insurance, the subsequent screen seem to indicate that I had not...and would not advance. They eventually figured out some work around, but the delay took time, was frustrating and left me wondering if I was actually insured or not.

BARBARA C. on

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Office hours could be a bit longer, maybe open earlier.

Robert D. on

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Both pickup and drop off were very helpful. I also called to get storage and the phone service was very good. Great move thanks!!

Patrick D. on

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Daniel C. on

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Hai N. on

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rodney s. on

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Michael R. on

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Marla S. on

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nothing

James H. on

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Jeffrey R. on

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both the uhaul people were cool checkin/out was easy peasy

Darrell M. on

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My experience was great, so I can’t say much other than keep doing what your doing! Thank you for the team there!

Joshua M. on

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I took the truck back after hours and the online key drop process was extremely frustrating. It would recognize my phone number and last name and log me in, but would immediately log me out again and did not allow me to fill out the key drop form. I ended up having to make an account and do it from there.

vince c. on

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Very helpful.

Randall L. on

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Lisa M. on

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Denise S. on

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Very friendly staff. Very knowledgeable. Would definitely send people their direction!

sivaraman k. on

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Staffs are very helpful and answered all my questions.

George M. on

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The refilling of the gas was way too complicated. Just make it 3/4 of a tank vs the 7/8 or “a little bit more that 3/4”.

Lyn T. on

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Extremely nice and knowledgable people.

Eliud E. on

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Jeri H. on

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Charging .99cents a mile is highway robbery! I can see being charged if I did not fill the tank back up but the IRS doesn't even allow that much for reimbursement per mile. I will most likely not use UHaul again because of your rates.

randall m. on

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Latrisha R. on

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Kevin S. on

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clarence n. on

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the service was great

bob d. on

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Great service.

matthew r. on

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Joe H. on

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Stanley D. on

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DIRK L. on

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This location was convenient for me and has always been clean and well maintained. I also appreciated the cameras located throughout the facility and staff were frequent visible around the property.

Melissa T. on

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Very nice staff. Always a pleasure to talk to

Garrett M. on

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Shelise T. on

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The Uhaul Representative was knowledgeable about producrs and services, and very attentive to my moving needs.

Mona M. on

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Very clean facilities and the staff was great.

Michelle M. on

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Thanks for letting me have my things. There were a lot of things that were not going to be able to be replace Thanks

Rajkumarie R. on

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A pleasant business atmosphere,, needed to put in place a set of dependable movers and the ones I had left his cards @ the plac

Mirza B. on

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The support staff was really helpful and did an excellent job in connecting and later diconnecting the trailer to my SUV . Will definitely use this facility again

Elaine W. on

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We are very pleased with our experience.

Ramona A. on

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Very polite and courteous

Lumantha M. on

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I liked the space I rented , it was just a little expensive than Public Storage for the same sq.ft. Other than that everything was well.

loretta k. on

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Staff is very hard working and friendly.

annie e. on

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Staff friendly and efficient. Storage space clean

Thomas M. on

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Water leaks in multiple places. My unit - 1118 - directly affected with 2 leaks. Manager was apathetic and offered no help. Definite liability. Writing Google review as well...thanks for the reminder.

PAUL H. on

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Have been very happy with services.

DONALD S. on

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We used the climate controlled storage. It was great, far superior to storage units we had used in the past If I need storage again, this will be my first choice.

vernell h. on

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Great service!!!

CAROLE C. on

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BEVERLY K. on

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A good solution for our needs.

SHELLY V. on

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The office helped me in so many ways.