Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maintain the friendly and prompt service I experienced.
Patrick K.
Rating:
5.0
Staff was very friendly, helpful, & professional.
Melissa C.
Rating:
5.0
Customer Service was Awesome
CORETTA B.
Rating:
5.0
Customer did not leave a comment.
Daniel G.
Rating:
4.0
Customer did not leave a comment.
Mark S.
Rating:
5.0
Would use this facility again
Lucinda B.
|
Overall Experience
Rating:
5.0
Great customer service
Margaret B.
|
Overall Experience
Rating:
5.0
Noah helped me swap out one truck for another quickly and efficiently. When I have Uhaul needs in the future, I'll return to 3401 Alma.
Eric N.
Rating:
5.0
Customer did not leave a comment.
Monica W.
Rating:
5.0
This location is by far the best of all UHaul facilities I have ever used.
IRAJ M.
Rating:
5.0
The service was awesome for pick up and drop off.
Farida P.
Rating:
5.0
Customer did not leave a comment.
Mark P.
Rating:
5.0
Hard to beat this experience. Friendly, fast service Clean trucks.
Melvyn T.
Rating:
5.0
Customer did not leave a comment.
Chad H.
Rating:
5.0
Customer did not leave a comment.
Gwen W.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Edmond P.
Rating:
5.0
Great staff and service! Will definitely use again!
Thank you all! I appreciate all of you!
Derassa C.
Rating:
5.0
On Sunday, March 28 2021 @ 1300 I don't know the guy name but, he was very high speed knowledgeable and had very good customer service. The store is 3401 Alama Dr 75023
Johnathan W.
Rating:
5.0
It would have been nice to get a receipt that shows starting mileage and gas level and total price paid and ending mileage.
Kristen G.
Rating:
1.0
Website does not work for before/after hours. Door not unlocked at opening in time for dropping off equipment.
Katherine N.
Rating:
5.0
The ignition switch needs to be fix other then that it was great
Dallas D.
Rating:
5.0
A top-notch experience from beginning to end! Great location, great staff!
Brett T.
Rating:
5.0
Great, and fast Customer Service was provide by the associate. The Uhaul the was clean. Would definitely rent from here again.
Jennifer M.
Rating:
5.0
Very nice,helpful and courtesy
Norma M.
Rating:
5.0
Customer did not leave a comment.
Gidget A.
|
Online Move In
Rating:
5.0
Quick, easy, plenty of parking/turn around space, easy to find, easy to get to, fast service.
Deborah C.
Rating:
5.0
Customer did not leave a comment.
Reza K.
Rating:
5.0
Customer did not leave a comment.
Ryan A.
Rating:
5.0
Customer did not leave a comment.
Caleb B.
Rating:
5.0
I have never experienced a place of business to go extra extra above and beyond and out of their way to ensure it’s customers are thoroughly assisted in anyway possible. UHAUL Storage on ALMA Drive in Plano,Texas... spoiled me rotten. Anytime I needed help with something it was never a problem! Thank you all so very much for putting up with annoying me. You are the best ever!! So humble and grateful for all of your help and kindness. Very professional & above average knowledgeable too!
WILLIS L.
|
Overall Experience
Rating:
5.0
Everything was great! Online booking was easy, customer service was great in store, and return was quick and simple! Thanks so much!
Melissa L.
Rating:
5.0
Customer did not leave a comment.
GARY K.
|
First Impressions
Rating:
5.0
Didn't get his name, but I believe he is the manager. Came to me in the freezing cold and both pick up and drop off. Really helpful and professional. I will go here first for any rental needs including storage if I need it.
KEVIN RONALD B.
Rating:
5.0
The two people at the front desk were amazing!! I believe they were husband and wife. They were amazing, so kind and so sweet. Even whenever I had to stop the process to resolve my outstanding issue with Uhaul, they were very patient. 10/10 would recommend. Give them BOTH a raise! (;
Shantel W.
|
First Impressions
Rating:
5.0
Equipment ran well was available when expected, return was simple
Steven M.
Rating:
3.0
Great truck, and services. I'm just not happy about being charged for an extra day once the representative told me I had until 6:30 pm and I returned it at 5:30 pm.
MARCOS D.
Rating:
5.0
The gentleman who assisted us was fast and efficient. I've had some 3rd party, junkyard, cigar smoking rental truck company employees that made me pause. This was definitely a Nordstrom experience compared to that. Thank you U-Haul!
Frank C.
Rating:
5.0
Customer did not leave a comment.
Joan B.
Rating:
5.0
Customer did not leave a comment.
Torey T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David N.
Rating:
5.0
Customer did not leave a comment.
Jean-Michel S.
Rating:
5.0
Customer did not leave a comment.
James M.
Rating:
5.0
I like you just the way you are. I have things in storage and am very satisfied with truck rental. Best thing, you are very close to where I live.
Tonya T.
Rating:
5.0
Customer did not leave a comment.
JENNIFER E.
Rating:
5.0
Customer did not leave a comment.
Diane C.
Rating:
5.0
Great and fast customer service!
Demetrie K.
Rating:
5.0
Customer did not leave a comment.
KEVIN RONALD B.
Rating:
5.0
Customer did not leave a comment.
MOAZZAM ALI M.
Rating:
5.0
Our rep was very professional and polite.
Good Job sir!
Cari W.
Rating:
5.0
Customer service was perfect. Thanks to the young lady that took care of us. She's was very good.
Blanca M.
Rating:
5.0
Customer did not leave a comment.
Mario T.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAMES D.
Rating:
5.0
This was my first rental from Uhaul but I was impressed from start to finish. Thank you!
Shingo A.
Rating:
5.0
Super easy and convenient.
Lauren K.
Rating:
5.0
Customer did not leave a comment.
Edwardo D.
Rating:
5.0
The staff was amazing! So kind and helpful! Would definitely recommend this location to everyone!
SALENA T.
Rating:
5.0
The customer services was excellent. Those guys went above and beyond/
CHASITY M.
Rating:
5.0
Cannot improve on the people. Dustin and his wife are wonderful. Make you feel like you are part of their family
Bruce R.
Rating:
4.0
Customer did not leave a comment.
Nitin S.
Rating:
5.0
Customer did not leave a comment.
SANDRA B.
Rating:
5.0
Customer did not leave a comment.
Orlando C.
|
Overall Experience
Rating:
5.0
Mckenzie and staff was so helpful this year helping me with all my needs and truck rentals. Not to mention Jason was very helpful my last days. He was so Nice and helpful. I will be back. I Love this location!!!
Alma B.
|
Overall Experience
Rating:
5.0
The truck growled a little during acceleration. Both people (p/I and dropping off we're great.
BRUCE R.
Rating:
4.0
Customer did not leave a comment.
YU MIN W.
Rating:
5.0
Customer did not leave a comment.
Anitra J.
Rating:
3.0
The truck was filthy on the outside. The interior of the cab and box were swept and clean but the windows were so dirty and heavy with bugs that I had to clean them when I fueled up the first time. The truck had been driven from somewhere in bad weather and was covered with mud and dirt.
Edward C.
Rating:
5.0
Customer did not leave a comment.
Zooni B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew M.
Rating:
5.0
Customer did not leave a comment.
ANGELA KAY P.
Rating:
2.0
Accept left over boxes as advertised. I was denied a return due to "lack of space". Come on, they're folded. It was approx. 10 boxes.
GUSTAVO M.
Rating:
5.0
Customer did not leave a comment.
Derrick G.
|
Overall Experience
Rating:
5.0
THANK YOU!!
COMPLETELY HAPPY CUSTOMER
:)
WILLIS L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAE P.
Rating:
5.0
Customer did not leave a comment.
TERI R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marla S.
Rating:
5.0
My experience was Great!
Manager was very helpful!
Angela M.
Rating:
5.0
Customer did not leave a comment.
Eric B.
Rating:
5.0
I liked the friendliness of the personnel.
Thomas B.
Rating:
5.0
Customer did not leave a comment.
Ching Yi C.
Rating:
5.0
Customer did not leave a comment.
alexander M.
Rating:
5.0
Make the key code keys easier to see and move and give more instruction on how to open the box.
Tanya G.
Rating:
4.0
Customer did not leave a comment.
RANDAL S.
Rating:
5.0
Hello, i had a swell experience, so good in fact, the guy behind the counter was working so hard when i got there, he was sweating and out of breath! Please help him out in anyway y'all can, thank you, he was amazing!
Miguel G.
Rating:
4.0
The location is great. U-Haul app, on the other hand, sucks. I wasn't able to pick up using the app, because it did not take the picture of my DL. Not even the attendant was able to do it, so he had to go old school. Returning was the same, app/website did not work. App/website sucks.
MARCELO B.
Rating:
5.0
Customer did not leave a comment.
DEBORAH S.
Rating:
5.0
Staff was professional, helpful, and answered all questions. They made the experience enjoyable. I would highly recommend this location.
Jimmy P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
harry C.
Rating:
5.0
Customer did not leave a comment.
Jack H.
Rating:
5.0
Friendly and professional
DONNA H.
Rating:
5.0
Very easy
Linda H.
Rating:
4.0
Very inconvenient that the card key they give you is no good for 24 hours. I show up with a truck to unload by my access is delayed 24 hours?!
What is up with that?!
thomas L.
Rating:
5.0
Customer did not leave a comment.
christina C.
Rating:
5.0
Nothing. This location is our favorite. Great people and never had any issues with the trucks/vans we rented.
Margaret B.
Rating:
5.0
Customer did not leave a comment.
William M.
Rating:
4.0
Customer did not leave a comment.
Robert H.
Rating:
5.0
The self rent experience was awesome!!
JENISE M.
Rating:
5.0
Customer did not leave a comment.
CHERYL O.
Rating:
1.0
When I pulled up in my uhaul truck, the tenant ran out and was yelling at me to leave?? she said "Your not supposed to be here your supposed to be at the other side of town" ? I said "your telling me you have no storage units left to rent" ? She assumed before even asking and telling me to leave that I was there to drop off my rental truck. WHO DOES THAT? ABSOLUTELY UNACCEPTABLE
Jesse s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cara S.
Rating:
5.0
Customer did not leave a comment.
Angelo M.
Rating:
3.0
Customer did not leave a comment.
Melissa T.
Rating:
5.0
Customer did not leave a comment.
JEONGYEON H.
Rating:
3.0
Advise the customer of there charges before hand, not after the truck is returned. I didnt realize it was a per mileage charge until I recieved my invoice. No I'm not happy, and no I will not rent again. Dont know how a $19.99 cargo rental turns into a $102.14 charge. Never again!!!
ANTON B.
Rating:
1.0
The trucks driver side mirror was broken. Every time I'd go to adjust it to drive it would fall automatically. I could never see who was in the lane next to me or behind me. I was so scared to drive and change lanes. Had to constantly slouch down in my seat
SYDNEYJ H.
Rating:
5.0
McKenzie was welcoming and accommodating! She did her best to make this part of my move smooth and I would highly recommend this facility if you have storage needs.
Ryan E.
|
First Impressions
Rating:
4.0
My only complaint again is with the entire Uhaul for giving me a bum truck with broken mirror. I didn't know it until the second day going on 40 East against the headwinds making the mirror flap closed. I was seriously praying I wouldn't be killed. Only $275 off!! Never again.
margaret L.
Rating:
5.0
I wish the van had mirrors that you could adjust from the drivers seat.
DAVID B.
Rating:
5.0
Customer did not leave a comment.
Clarissa M.
Rating:
5.0
Cannot think of a thing.
Very friendly and helpful staff.
Second time we've used your vehicle to move. Would absolutely recommend and use ourselves again.
Thank you!
Dana
Dana B.
Rating:
5.0
Customer did not leave a comment.
Richard H.
Rating:
5.0
excellent care of the young woman when picking up in the morning, clean equipment and excellent technical conditions.
Ernesto G.
Rating:
3.0
It still could have used more cleaning. Maybe make it easier to get into the. Also it smelled old so need some air freshener in the cab. I think the use of the supplies for moving should come with the truck rental. Renting the supply is to much for one or even two days
Wilbert L.
Rating:
5.0
Customer did not leave a comment.
Dipak P.
Rating:
1.0
Passenger side mirror was loose and kept collapsing against the door. I tried to call 10 times to make adjustments to the return time and kept being disconnected. 3 of those times I received a recording that you were having problems and the phone hung up. You attempted to double charge me. When I finally got someone on the phone they kept trying to talk over me. My experience was so bad I will avoid using U-Haul, regardless of cost, for the rest of my life.
KEITH WILLIAM W.
Rating:
5.0
Customer did not leave a comment.
BEATRIS M.
Rating:
5.0
Customer did not leave a comment.
James M.
Rating:
4.0
This U-Haul storage facility is the best very clean. The management and staff has excellent customer services.
I recommend this Uhaul facility to anyone looking for a storage company.
Mona M.
|
Overall Experience
Rating:
5.0
U-haul met my expectations except for price.
Nina B.
|
Overall Experience
Rating:
2.0
I had continual break Inn first month and my storage code WAS given to an outside party to gain access into my store.
2.When I confronted the manager says oh Ms Crockett we cannot help u if your lock was picked -this being the case why should I offer insurance??
New boy cleaning for 2 days disabled my phone with an app and confirmed that he did it
Charlotte C.
|
Overall Experience
Rating:
5.0
Our agent Becky was very professional and helpful
Henretta M.
|
First Impressions
Rating:
5.0
The representative was awesome and very warm and knowledgeable. It helps to speak to someone that is so passionate about her job. I am the same way. And you can tell when people not only love what they do but they share compassion for others. Lastly I liked it because she made the experience real and was honest about the safetyhood about the location and knowing she lives on the property which tells me she will make sure it’s looking great. I asked her about job opportunity iew which her pride shows
Charlotte C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa d.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeanne B.
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Rhonda T.
|
Overall Experience
Rating:
4.0
Very good customer service
Janice R.
|
First Impressions
Rating:
5.0
I rented for 2 years and had no issues or problems, check I was easy checking out even better! Love the App, so customer friendly and convenient!!!
Debra B.
|
Overall Experience
Rating:
4.0
Staff was great. I had a payment issue but the store manager got everything worked out for me.
Feyadia W.
|
Overall Experience
Rating:
5.0
Never any problems with the staff or the facility. The staff was always helpful and knowledgeable.
MAUDE G.
|
Overall Experience
Rating:
5.0
Everything went smoothly. Easy check in and return.
Olugbenga D.
|
First Impressions
Rating:
5.0
Marian has been SO helpful. I've been in & out of our 3 storage units a lot the last month. And she's always been there to answer questions & help me. I truly appreciate her.
DIVERSIFIED I.
|
Overall Experience
Rating:
1.0
Very bad experience the transport trailer was late and out if the way the guy w trailer was rude made me load car myself, the truck was out date and had a blowout when I arrived in Texas very experien
Jerome B.
|
First Impressions
Rating:
4.0
Office hours could be a bit longer, maybe open earlier.
BARBARA C.
|
Overall Experience
Rating:
4.0
This location was convenient for me and has always been clean and well maintained. I also appreciated the cameras located throughout the facility and staff were frequent visible around the property.
DIRK L.
|
Overall Experience
Rating:
5.0
The Uhaul Representative was knowledgeable about producrs and services, and very attentive to my moving needs.
Shelise T.
|
First Impressions
Rating:
5.0
Very clean facilities and the staff was great.
Mona M.
|
First Impressions
Rating:
5.0
Thanks for letting me have my things. There were a lot of things that were not going to be able to be replace
Thanks
Michelle M.
|
Overall Experience
Rating:
5.0
A pleasant business atmosphere,, needed to put in place a set of dependable movers and the ones I had left his cards @ the plac
Rajkumarie R.
|
Overall Experience
Rating:
5.0
The support staff was really helpful and did an excellent job in connecting and later diconnecting the trailer to my SUV . Will definitely use this facility again
Mirza B.
|
Overall Experience
Rating:
5.0
We are very pleased with our experience.
Elaine W.
|
Overall Experience
Rating:
5.0
Very polite and courteous
Ramona A.
|
First Impressions
Rating:
5.0
I liked the space I rented , it was just a little expensive than Public Storage for the same sq.ft. Other than that everything was well.
Lumantha M.
|
Overall Experience
Rating:
5.0
Staff is very hard working and friendly.
loretta k.
|
Overall Experience
Rating:
5.0
Staff friendly and efficient. Storage space clean
annie e.
|
Overall Experience
Rating:
1.0
Water leaks in multiple places. My unit - 1118 - directly affected with 2 leaks. Manager was apathetic and offered no help. Definite liability. Writing Google review as well...thanks for the reminder.
Thomas M.
|
Overall Experience
Rating:
5.0
Have been very happy with services.
PAUL H.
|
Overall Experience
Rating:
5.0
We used the climate controlled storage. It was great, far superior to storage units we had used in the past If I need storage again, this will be my first choice.