Customer Reviews for U-Haul Moving & Storage at Anaheim Blvd

4,294 reviews

626 S Anaheim Bl   Anaheim, CA 92805
(On Anaheim Blvdbetween Lincoln and Ball rd)

(714) 774-9771

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(714) 774-9771

626 S Anaheim Bl
Anaheim, CA 92805
(On Anaheim Blvdbetween Lincoln and Ball rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Garth G. 
Rating:
4.0

Customer did not leave a comment.

SilviaHelenadeB C. 
Rating:
3.0

Customer did not leave a comment.

Nishay G. 
Rating:
5.0

Customer did not leave a comment.

tom S. 
Rating:
5.0

very good

RENATO C. 
Rating:
5.0

No complaints hire more workers like the one that helped me.

Joe S. 
Rating:
5.0

All the staff that work at this location are friendly prompt and helpful.

Lisa A. 
Rating:
4.0

cleaner exterior of van. Interior was very clean however. And the employees were very quick and helpful

Elon G. 
Rating:
4.0

Customer did not leave a comment.

Ajay P. 
Rating:
1.0

Very rude…very bad customer service…

Monica A. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
4.0

Slight miscommunication about which trailer I wanted but it was rectified quickly. Staff was courteous and promptly engaging.

WILLIAM W. 
Rating:
2.0

My uhaul experience was flawed to say the least. I originally requested a location in orange but when I arrived they didn't have the van I reserved. When I got to Anaheim, the van had drastically less fuel than stated on the paperwork and the site would not let me correct it. The “new employees” were apathetic to say the least when I explained my issues and stated I had to come back the next day to speak with the manager. When I spoke to the manager my experience got much better. He was sympathetic to my issues, apologized for the inconvenience, and took care of everything for me. Bless that man, but the overall experience was not great.

Kevin J. 
Rating:
5.0

I have rented the pick up trucks on several occasions, & they Always clean & great to drive. Plus the employees are very nice & courteous too.. I would definitely rent from this location 🙂 Thank You

vicki B. 
Rating:
5.0

Went through the trailer with a fine tooth comb and it was in perfect running condition. Hardware was well maintained. Pulled it with a small NX200T and had absolutely zero issues.

Alan H. 
Rating:
3.0

It wasn't a bad location- it was just across town from my home. BUT, it could have been much farther away so I do appreciate that it was better than some. It was a one- way rental and the renter has to go to the rental.

Terri S. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

The quickest I was in and out yet

Albert D. 
Rating:
5.0

I loved the quick check-in and pick up. The software was great! Thanks for making moving less stressful.

Jamie L. 
Rating:
4.0

Professional in service, easy to reservation, clearly explanation.. I highly recommend my friends should rent tools, truck s or trailers if they needed.

trong N. 
Rating:
5.0

Great customer service

Pete R. 
Rating:
1.0

Vehicle A.C. was not working. Just blowing hot air. Also, truck had no power. You try to go about 40 mph and the truck won't go. I ask to speak to the manager when returned the truck,but was told he wasn't on site. Will like a 50 refund,before I contact the corporate office.

Luis G. 
Rating:
4.0

Customer did not leave a comment.

Yolanda L. 
Rating:
5.0

Great service

Charles B. 
Rating:
3.0

Poor customer service

Erek D. 
Rating:
3.0

A representative called me and lectured me for 15 minutes saying that the company would side with him in how he spoke to me because I told them I would bring back the can at 215 and he called at 240 saying terrible things that I dont believe the company would tolerate I do admit I was late by to the degree I was humiliated I strongly disagree late or not I've used u have for many years and they are usually very professional but not this individual listen to the full recording and judge for your self in how he speaks to a paying customer

LOUIE E. 
Rating:
4.0

Customer did not leave a comment.

Luis G. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Everything went well!

Susan L. 
Rating:
5.0

Fast courteous service and knowledgeable staff. Check out and returns were fast and pain-free.

Frank K. 
Rating:
2.0

We booked this truck with Kelly who confirmed our truck, location, and time was guaranteed. After we booked and called back for location/time confirmation was told that U-Haul does not guarantee. I, husband, and mother who was mother was also told the same thing be different representatives. Dixie who works for your corporate office was not helpful after we raised confirm that we booked your 3rd party moving company from 10 to 12 on 4/30 based on the guarantee that your staff falsely confirmed at booking.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Waldin G. 
Rating:
5.0

The representative was very helpful and explanatory. Only comment would be to be more detailed with the cleanliness of the cabin interior.

Jeremiah R. 
Rating:
5.0

Customer did not leave a comment.

Eugene L. 
Rating:
5.0

Customer did not leave a comment.

Giovanni S. 
Rating:
5.0

Zack the asst. manager is an EXCELLENT representative for UHaul. He was kind, helpful, efficient, and explained everything perfectly. He has a great vibe and I appreciated his exceptional customer service!

Scott D. 
Rating:
4.0

rep at pick up was great. van was perfect. But the return rep was rude. I may look for another location.

tom L. 
Rating:
5.0

Customer did not leave a comment.

Vivian S. 
Rating:
4.0

Have a program so that certain amou t of milage is free of gas, that was the only thing I was not satisfied. I us it only for 14 miles and though it was easy ti just have you take care of the gas but they tried to charge me 40 dollar for gas,

salvador V. 
Rating:
1.0

I was sitting in the office for 45 minutes or longer to have someone to show up in the office. Yes the office is empty. Then finally someone came along only to tell me my reservation is canceled cause they don't have the 9' cargo van I reserved. The rude employee then claimed he called me and texted me regarding the cancellation. I didn't receive anything. Then the hand off was just i will give you a number to call for return. And go outside to look at the larger truck that I have to pay extra for. With no instructions of what to do or walk through. The picture on the online walkthrough is not updated forever. The truck is dirty and with a lot of dent. The fuel level is not at half as promised. The experience is just shit.

Jensen W. 
Rating:
5.0

Customer did not leave a comment.

FLORENTINO I. 
Rating:
5.0

Customer did not leave a comment.

SUSANA F. 
Rating:
5.0

Customer did not leave a comment.

Melissa F. 
Rating:
5.0

Customer did not leave a comment.

Faith W. 
Rating:
4.0

Facility should have more than one person on the counter. I had to wait about 10 minutes for a representative to be helped.

Keven B. 
Rating:
4.0

Customer did not leave a comment.

Josefina S. 
Rating:
4.0

Good service!👍

Charles T. 
Rating:
5.0

You need to make allowances for customers that do not text. I was turned away from one location because they could not text me. your web site wants a text to do on line check out. Please make provisions to substitute e-mail for text messages for your customers.

Terence C. 
Rating:
4.0

Customer did not leave a comment.

CALEB P. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Hiep P. 
Rating:
5.0

Very easy process. The staff was very nice and helpful

LaTianna W. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

Lorena T. 
Rating:
5.0

Customer did not leave a comment.

April R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

When I returned the uhaul Zack was awesome, very pleasant & patient. Great customer skills & helpful.

Melinda E. 
Rating:
4.0

Customer did not leave a comment.

Lewis L. 
Rating:
4.0

Customer did not leave a comment.

Alexis H. 
Rating:
5.0

Customer did not leave a comment.

STACEY P. 
Rating:
5.0

Just keep doing what you're doing.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Damone R. 
Rating:
5.0

Have the online portal work a little better, I couldn't upload pictures of my driver's license.

Kurt F. 
Rating:
3.0

Your worker very rude and out of his mind

LAURA B. 
Rating:
4.0

The store I made the reservation with did not have everything that I needed and I ended up here. This store would not provide any credit or anything for me driving around looking for what I needed after I had completed a reservation.

hassan Q. 
Rating:
5.0

The team was very helpful with getting us access and ensuring online promotions could be used with the rental. They also allowed us access to items with the facility to help us move things quicker and more efficiently. The team here is fantastic.

Bryan C.  |  First Impressions 
Rating:
1.0

One of your employees was very short no eye contact but you had a younger kid working very good and helpful

Laura H. 
Rating:
4.0

Customer did not leave a comment.

Javier S. 
Rating:
5.0

The team at this facility was super helpful and communicative in everything. We were able to check the trailer back in and everything went very smooth after a long drive.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

sharmein K. 
Rating:
4.0

They did great. Very friendly and kind. Very professional as well.

ALFREDO D. 
Rating:
5.0

The first associate was so nice and helpful, I wish I got his name. The experience was fast!

Carina G. 
Rating:
4.0

Customer did not leave a comment.

Cameron J. 
Rating:
5.0

Customer did not leave a comment.

Michalis N. 
Rating:
3.0

It was normal experience at this Anaheim location.

Timothy D M. 
Rating:
3.0

I reserved a trailer a few weeks early to make sure availability was an option. At 7pm the night before a 7am pick up I received a message saying my trailer would not be there and would be at another location 20miles away. When I picked up the trailer I told them I would be dropping it at the other location near me and they said it was an extra charge. Unreal. I ended up taking the trailer 40+ miles and 1.5 hours out of my way for the trailer. The employee gave me a $50 credit which was expectable but would rather have my reservation be correct.

Luke C. 
Rating:
1.0

Have better attitudes and be more helpful and understanding. No cussing, verbal foul language and threatening to physically hurt & stand up in the customer's face & telling the customer's mother to shut the f**k up! A lot of words were exchanged & very heated arguments. Both manager & associate on duty who checked in my equipment return had bad attitudes when we arrived & made me and my family feel horrible. My mother's blood sugar level went so low she was shaking & my baby sister was scared and crying. I hope someone takes a look at this and takes further action so no one else goes through this experience again.

Maricios J. 
Rating:
5.0

Customer did not leave a comment.

Yanuris S. 
Rating:
5.0

Customer did not leave a comment.

Adrian T. 
Rating:
3.0

Attention to customer service could use refinement. The gentleman who processed my rental was very dry in personality. He had a poker face and when I asked if he was helping anyone as there was a customer standing on the side but no one in front, he did not bother to respond and simply pointed his chin forward. At that point, I noticed a customer had returned from outside and was being helped. The customer responded to me, rather. However, when I returned the rental, the gentleman who assisted me was very friendly and kind. There was a long wait both times and there were only 3 customers including myself each time. I'm not inclined to return to a business where I'm greeted with attitude or lack of basic and pleasant customer service. I am a manager for the State and therefore exposed to many personalities and can say a simple smile or an "I'll be right with you" goes a long way. Simply acknowledge.

Lucy F. 
Rating:
5.0

Customer did not leave a comment.

Didier A. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

I always rent vans/ trucks to the Anaheim location! Everyone is always great! I do have to say though that the cab smelled incredible bad! At first it was nice.( some sort of deodorizer) but once it heated up a little bit, the cab started to smell like urine.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

BRENT L. 
Rating:
5.0

Thanks!

SCOTT R. 
Rating:
3.0

Customer did not leave a comment.

Marcos G. 
Rating:
5.0

Customer did not leave a comment.

Philippe R. 
Rating:
3.0

Truck worked great but when I returned the truck, Cesar the employee checking the truck back in had a bit of attitude and was having a bad day. I needed a truck for a second day but will not be renting from this location ever again…thank you

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

The truck was spotless when I picked it up. The team called me right before to confirm I was still renting. They called me the next day right before I dropped it off. Great communication.

David S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda S. 
Rating:
5.0

Simple and easy.

haripower G. 
Rating:
5.0

Manager and employees during the week they are great a lot of customer service they care about the customer. weekends employees need more training The manager and the week employees make customers feel like at home very professional

JUAN M. 
Rating:
4.0

Customer did not leave a comment.

JESUS T. 
Rating:
5.0

Customer did not leave a comment.

Huey Yann O. 
Rating:
4.0

Make sure there's plenty of oil in the vans

Nancey W. 
Rating:
5.0

Exelent service well done personel they explain everything very professional I am very happy

FEDERICO F. 
Rating:
5.0

I've noticed the vehicle that I got is so soft on shock absorbers swaying too much like rocking a boat, it should be firm.

MARIAGREGORIA T. 
Rating:
5.0

Customer did not leave a comment.

Alex N. 
Rating:
5.0

Customer did not leave a comment.

VALERIE F. 
Rating:
3.0

Customer did not leave a comment.

Jose M.  |  Overall Experience 
Rating:
5.0

The truck was excellent. The staff at the storage unit was also excellent. The facility itself needs a little upgrading. Needs more carts on the Upper Floor to move things down the hallway. Other thank you again for making this experience just a little easier. But I would not recommend that facility. On the count of no elevator and the ceilings are very short made it a little more difficult especially since I am a 6 ft tall man. Have a great day thanks again

TIMOTHY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zack a.  |  Overall Experience 
Rating:
5.0

Greatest Staff Ever!!! Jordan is an awesome Manager

Dawniece S.  |  First Impressions 
Rating:
5.0

Good work dudes.

DAVID O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rodney F.  |  Overall Experience 
Rating:
5.0

Friendly, courteous, knowledgeable staff. Well lit and clean. If I need storage again, this would be my first choice in the Anaheim area, in other areas it would serve as an example.

david f.  |  Overall Experience 
Rating:
2.0

Horrible storages and entrances

Rosa A.  |  Online Move In 
Rating:
4.0

Everything was fine, except for the days that I wanted to close out my account. On one day, after waiting 20 minutes for the gentleman to finish fumbling with the printer, I was told he couldn't close my account, and that I would have to return the following day. On the second occasion, I waited for a while - even though the office was open, no one was in the store, or anywhere to be seen on the grounds.

JOSUE B.  |  Overall Experience 
Rating:
4.0

I did BUSSINESS with your company at the Anaheim location for close to 8 years, due to deteriorating health concerns I had to leave the state to be with family, thank you for your outstanding service. Ralph Owens. Ps, except for the rat drippings.

RALPH O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PHILIP JON L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Grace G.  |  Overall Experience 
Rating:
5.0

Eddie is a great Manager!!!!! Jordan is a great worker, very friendly and professional! Antonio helped us with great customer service!! The ENTIRE STAFF IS GREAT, PROFESSIONAL AND HELPFUL. GREAT PLACE

Elaine D.  |  Overall Experience 
Rating:
3.0

no comment

Susan D.  |  Overall Experience 
Rating:
5.0

Do I received any money back I did leave early

Marshal M.  |  Overall Experience 
Rating:
4.0

Everything was very well explained so I understood what was expected in signing up for a storage unit. The young man who helped me was very professional and explained everything.

Susan D.  |  First Impressions 
Rating:
5.0

Thank you!

Jeanine E.  |  Overall Experience 
Rating:
1.0

Will never recommend U-Haul.

Teresa M.  |  Overall Experience 
Rating:
4.0

Good experience with staff. A little hard to get into since it is compact and stuffy in the halls. Twice when I came by there were people loitering around the area which made me a bit uneasy. Thank u.

PATRICIA D.  |  Overall Experience 
Rating:
5.0

Was very pleased with facility.

Kevin B.  |  Overall Experience 
Rating:
5.0

Very helpful and accomadating.

bob h.  |  Reservation 
No reviews have been submitted for this location.

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