Customer Reviews for U-Haul Moving & Storage at Anaheim Blvd

Rating:

5.0

Really liked the staff here! Very nice and efficient! Look forward to renting from them again!

Rating:

5.0

Staff were very helpful and friendly.

Rating:

5.0

The app needs to be more clear that it is uploading photos. While I think the photos are a good idea, the upload process can be slow if one has a slow cellular connection, and it becomes worrisome for the person uploading photos that the procedure may be indefinitely hung because there is no indication of progress when photos are uploading. So, for example, an upload progress bar would help.

Rating:

5.0

When in looking for a trailer to move some stuff. The guy that helped me was very helpful made an easy process. Was in and out in 10 minutes, and drop off was easier pulled in they assisted me right away dropping off the equipment was done in 5 minutes. It was an easy and great process.

Rating:

4.0

More people at the desk.

Rating:

5.0

None great customer service friendly atmosphere!

Rating:

5.0

no comment they give best recommendations

Rating:

5.0

Everyone I have met at U-Haul was amazing. Great customer service, great help and just overall kind.

Rating:

5.0

Great service from my rep, very helpful and informative.

Rating:

1.0

I was physically assaulted by your employee

Rating:

5.0

Quick and easy! The trailer we rented was very well maintained. And everyone was helpful.

Rating:

5.0

Good job

Rating:

5.0

Quick and easy in check, owner Anthony i believe was very helpful, very good service!!!

Rating:

1.0

The manager at this location needs customer service training. Cussing at us, yelling at us in front of my child, not letting me have a chance to clean the U-Haul before checking it back in, all of these things made our experience awful. We will never use your company or location again, and we are looking into taking further action.

Rating:

5.0

Sorry I don’t write in English. Pero rente la truck por 4 horas no más y estibo bien el precio y todo. Gracias !

Rating:

5.0

Thank you

Rating:

5.0

Fantastic customer service, Antonio is very helpful and Friendly, always giving the right advice and recommendations,

Rating:

3.0

The place was closed when I got there

Rating:

5.0

That was the best easy way to rent a truck, Antonio was super helpful, he explained everything to the best of my knowledge, Antonio took the time and that is the best customer service . Sure I would recommend this place, and to ask for Antonio

Rating:

5.0

Excellent service, nice guy, fullhelp,nice smile

Rating:

5.0

Friendly curtesy person.

Rating:

5.0

No sun viser on drivers side and I drove 4 hours with the sun glaring me in the face was terrible

Rating:

5.0

The staff that helped me finish my reservation was amiable. Since my trip was one-way, I didn't know the exact place to return the truck. However, the staff at the Anaheim office told me where I could drop it off. It was not written in the contract, as there were two possible locations where I could return the truck. So far, so good. I was confident since it was not the first time I rented from Uhaul.

Rating:

5.0

I found this place to be very efficient and clean. Staff was helpful,knowledgeable and friendly. Please improve Uhaul mobile app. Very frustrating but does work if persistent.

Rating:

4.0

Rates were good. Staff was quick and helpful, even through a minor issue related to fuel. Equipment was in good shape and was very easy to operate.

Rating:

5.0

Keep doing what you're doing. I was pleased that I was recognized and the staff was pleasant and kind even though it was the end of the day and I'm sure they were tired.

Rating:

5.0

The salesman was a great guy, but I’d recommend getting some termite treatment in that building.

Rating:

3.0

- Poor customer service - limited parking space - Old trucks

Rating:

5.0

Thank you

Rating:

5.0

The guys are great here. Never an issue.

Rating:

2.0

The entrance to the office has a sliding that's not working and it was hard to get into the office. The rep who handled the rental came across somewhat condescending and didn't want to be asked questions till he completed his presentation. He needs better training in how to address his customers.

Rating:

5.0

Extra helpful, ( serious). But very friendly, the person who helped me with my rental, and explained to me all the information that they forgot to give to me at the beginning, very pleased with the service

Rating:

2.0

Tried doing mobile check in and was checked in all the way, but service representative disregarded my mobile check in and requested I wait in line to pick up the keys.

Rating:

3.0

There was no attendant in there for over 10 minutes. I ended up receiving my reservation van 30 minutes after my reservation had started. Attendant didn’t even apologize or mention anything. I was waiting there and walked around looking for someone but couldn’t find anyone.

Rating:

3.0

Stop hiding the charges. I ended up paying $110 for 3 days for a van! That is disgusting, i did not expect that at all! Not when you advertise 19.95 ex tax

Rating:

5.0

Using the app to return the truck was a bit complicated and didn’t seem to be working right.

Rating:

5.0

The service was excelent very good costumer service

Rating:

5.0

Everything good

Rating:

3.0

Wasn't happy the pick up location was changed on Friday the day before my pick up date of Saturday. This location was a lot further than Placentia the original pick up spot. I wasn't happy with the change. I went back into the office upon looking at the truck with my driver, yelled for help but no one came out to help me. Jordan, the owner/manager went somewhere as did the other worker. Not sure where but no one to answer our questions.

Rating:

2.0

they told me they were going to give me a $50 discount because I did not use the storage and they told me to call customer service customer service doesn’t answer at all so I did not get my $50 discount

Rating:

5.0

Steven got me in and out, the store was clean and the truck ran smooth.

Rating:

5.0

Kevin, the person who assisted me at your Anaheim Blvd., Anaheim, CA office, was super helpful and very knowledgeable. He promptly answered all my questions and he was very effective and effective. My experience at this place was very positive and I will go there again next time I have a similar need. Thanks so much for having friendly staff and for having anyone can need during a MOVE, whether locally or across the U.S.

Rating:

5.0

Simple and very useful system to rent. Love it

Rating:

5.0

All good thanks

Rating:

3.0

Got charged for a 3rd day because I returned it at 9 instead of 6 same day. Was also charged for the plus insurance when I clearly asked for the basic insurance

Rating:

1.0

You threw all my stuff away without telling me after a couple days.

Rating:

1.0

I arrived on a bicycle, watched the only employee on site exit the building, and struggled to figure out how to open the BROKEN automatic door. Once inside the building I waited for almost 20 minutes to be helped until I realized I was the only person there. After searching the whole property for any signs of employees, a gentleman finally came inside to help me. I asked to add an appliance dolly and dragging blankets to my reservation. He had no idea what dragging blankets were, and after explaining he said he’d take a look around for some. After helping me get the truck, he completely forgot to provide the appliance dolly nor did he provide any dragging blankets. Absolutely terrible service! I will never recommend this location to anyone! 2 thumbs way down!

Rating:

5.0

Excellent price.

Rating:

5.0

very nice people in customer service

Rating:

5.0

My only complaint is the low clearance for a tall guy!

Rating:

5.0

Would definitely recommend and use this U haul location for future needs! Staff was beyond helpful!

Rating:

3.0

Unfortunately we were not able to get the storage size we needed so it was a hassle to load a trailer and our belongings not fit in the storage unit. However, Jose and Kevin were amazing! They were extremely helpful and willing to go above and beyond for my husband and I. Great customer service!

Rating:

1.0

This is by far the worst experience I ever have had!!! The facility is so dirty and the unit was filthy had a huge rat trap inside no lock included, looked as though the unit has been broken into recently. There are homeless people, and gang. Members lurking about . I am going there tomorrow to ask for a refund and gather my things and move them some where else. I'm appalled especially since I had to pay $137 for one months rent and

Rating:

3.0

Staff was rude and make you feel uncomfortable

Rating:

4.0

All was well with the unit, it was clean and had no issues while driving. Tow dolly functioned properly except for one small issue. One of the chain links that is tied around the car frame was hooked to the dolly end to end. The chain link was also twisted and tense, so I could not unhook it from the dolly to wrap on the car frame. I used an extra strap to tie the frame with the chain. Overall small issue, still happy with the service.

Rating:

5.0

The owner and manager, Mr. Jordan Watson was wonderful!

Rating:

4.0

The inside is clean but the door in the back to storage area stinks of pee and poop(when we came back to store our items). But overall liked the convenience of online reservation and fast service

Rating:

5.0

Jordan and his staff were exceptional and beyond very professional. Friendly, accommodating, and very flexible. Thank you for everything!

Rating:

5.0

The team was very helpful with getting us access and ensuring online promotions could be used with the rental. They also allowed us access to items with the facility to help us move things quicker and more efficiently. The team here is fantastic.

Rating:

5.0

The truck was excellent. The staff at the storage unit was also excellent. The facility itself needs a little upgrading. Needs more carts on the Upper Floor to move things down the hallway. Other thank you again for making this experience just a little easier. But I would not recommend that facility. On the count of no elevator and the ceilings are very short made it a little more difficult especially since I am a 6 ft tall man. Have a great day thanks again

Rating:

5.0

Greatest Staff Ever!!! Jordan is an awesome Manager

Rating:

5.0

Good work dudes.

Rating:

5.0

Friendly, courteous, knowledgeable staff. Well lit and clean. If I need storage again, this would be my first choice in the Anaheim area, in other areas it would serve as an example.

Rating:

2.0

Horrible storages and entrances

Rating:

4.0

Everything was fine, except for the days that I wanted to close out my account. On one day, after waiting 20 minutes for the gentleman to finish fumbling with the printer, I was told he couldn't close my account, and that I would have to return the following day. On the second occasion, I waited for a while - even though the office was open, no one was in the store, or anywhere to be seen on the grounds.

Rating:

4.0

I did BUSSINESS with your company at the Anaheim location for close to 8 years, due to deteriorating health concerns I had to leave the state to be with family, thank you for your outstanding service. Ralph Owens. Ps, except for the rat drippings.

Rating:

5.0

Eddie is a great Manager!!!!! Jordan is a great worker, very friendly and professional! Antonio helped us with great customer service!! The ENTIRE STAFF IS GREAT, PROFESSIONAL AND HELPFUL. GREAT PLACE

Rating:

3.0

no comment

Rating:

5.0

Do I received any money back I did leave early

Rating:

4.0

Everything was very well explained so I understood what was expected in signing up for a storage unit. The young man who helped me was very professional and explained everything.

Rating:

5.0

Thank you!

Rating:

1.0

Will never recommend U-Haul.

Rating:

4.0

Good experience with staff. A little hard to get into since it is compact and stuffy in the halls. Twice when I came by there were people loitering around the area which made me a bit uneasy. Thank u.

Rating:

5.0

Was very pleased with facility.