Customer Reviews for U-Haul Moving & Storage at Anaheim Blvd

Rating:

5.0

The people were great and very helpful the truck was clean inside the windshield could have been better it was not very clean I would use them again and reroute them to ohters

Rating:

5.0

The service is amazing !!

Rating:

5.0

The wheel on the furniture dolly was shaved flat on one said and moving heavy items difficult as it would get caught and hop around. Other than that, customer service was great at this location.

Rating:

5.0

Alan was so helpful. Great location will use again

Rating:

3.0

Pay your employees more because they’re don’t get paid their worth and it shows. Pay them more!

Rating:

5.0

Just keep doing what you been doing.

Rating:

5.0

The customer service was great but the trust broke down twice because of a low battery. We had to get it jumpstartes which made our trip take longer than expected

Rating:

4.0

Alexis was very helpful although I had a very bad experience with management. Management would not answer his calls for help taking almost 2 hours of my time to unlock my unit. I was not able to get my unit until the following day incruing another day fee which I am not going to pay due to now being my fault

Rating:

5.0

So the manager Alan is super cool #1. call mr george and give a raise and also give Greg a new c7-zr1 black on black and blue interior with all the bells and whistles thank you love you 🥰

Rating:

1.0

Andy the manager was the RUDEST manager I have ever met. Why would you have someone incapable of holding a management position IF HE HAS NO CUSTOMER SERVICE ability in handling customers??? And Jose was just as bad. Both TERRIBLE so will never refer this location to anyone ever!!! Now Jonathan, i think Hawaiin or samoan, the nicest guy ever. I scheduled to pick up my uhaul truck i reserved for 7am on Sunday as the location did not open till 9am. Another girl was there had same issue. App would not allow me to sign and and check a truck out. I kept knocking on window as I could see the SO CALLED manager Andy who completely ignored me. My knuckles got bruised from knocking. Then Jose showed up outside and brushed me off even after I explained to him about app andall he could tell me facilty was closed until 9am. I KNOW THAT!!!! I AM SUPPOSED TO BE ABLE PICK UP EARLY!! Said would check and never came out, i after repeated banging on window walked in and rather than Andy telling me he is sorry but must have been mixup or systems down or SOMETHING NEVER ASKED, wouldnt listen to a PAYING CUSTOMER and rather told me repeatedly to GET OUT!!! WTF!!!!! Then Jonathan showed up and was respectful enough to check and apologized as said normally they let them know in advance so they can get truck ready for pickup next morning. Neverthless i was outside since 7:30 waiting until 9am. Andy never acknowledged me, never said sorry so TERRIBLE. I waited 1 1/2 hrs and thru me off to move till late 7pm. i want a refund or credit for this RUDE AND TERRIBLE service as you will see i always use UHAUL in past rather than your competitor Penske which was closer to my storage. RUDE RUDE RUDE AND UNPROFESSIONAL. Please credit back my account for this inconvenience caused.

Rating:

5.0

The young lady who helped us was efficient and personable. This was our first time hauling, and she walked us through everything and made it easy. While she was explaining things, another customer approached. He was nasty, rude, and demeaning. She handled it with grace and professionalism. Color me impressed. Not sure if I would have been as nice. Had a great experience with this Uhaul location.

Rating:

5.0

I just want to say Greg ross best employee ever lol

Rating:

5.0

More cleaning and washing up the equipment

Rating:

1.0

My trailer wasn’t hooked properly and unhitched as we were exiting the location causing the trailer to come crashing into our vehicle. The individual who hooked it came to help and his exact words were “I knew it”! I had my kids in the car with me, if there was any doubt that it wasn’t hooked properly why wouldn’t the ask for help, why would they let us drive off this way! My kids and I were terrified, this is absolutely ridiculous, how is someone like this trusted? I have been going to this location for years as I have a small business and this location is down the street from me but never again will I feel safe going here. I really hope there are repercussions for this individual!

Rating:

5.0

Employees were respectful, thorough, and knowledgeable.

Rating:

5.0

Alan was great! Explained everything thoroughly. I had never rented a vehicle before and he made the experience seamless.

Rating:

4.0

None

Rating:

1.0

The employee gave us the key and we spent like 10 min looking for the truck. We had asked the employee if our Appliance dolly came inside, since we had ordered one. He said yes. We left the store, only to find out that there was NO dolly. It was a HUGE disappointment

Rating:

5.0

The staf member was super nice,the procedure was smooth and quick Ill give them 10 of 10.

Rating:

4.0

Small store area, but large excellent selection of vehicles/trailers.

Rating:

5.0

Customer service is top notch. I enjoy coming in and renting at this location. Gary the manager makes the process smooth and fast which is a plus.

Rating:

5.0

The guys that worked there were extremely hot! And very respectful and kind! Your both amazing

Rating:

1.0

My u haul was given to someone else called Sebastian. They asked me to rebook and everything was booked at this location. They told me to go to other location and said I’ll get rental tools over there but that location was pick up only and tools like dolly were not available. I spend 2 hours to go back and forth and ended up eating my time

Rating:

5.0

The Ford Transit vans are good, but the Ram Promaster(?) Vans are just better! If there were a way to guarantee the model, it would be very much appreciated. Frequently, the amount of stuff we want to bring to a show is limited by the van size, and knowing whether or not we can get thr big one makes a difference.

Rating:

5.0

It was quick and easy and the staff was very courteous. Would definitely recommend to others.

Rating:

5.0

Excellent service and assistance from the staff and Gary, who ensured everything was ready and available. Thank you !!!! much appreciated!!!

Rating:

5.0

Very friendly

Rating:

5.0

Need more parking lot information

Rating:

5.0

Van was great and the people excellent.

Rating:

5.0

The employee is at the Anaheim office are fantastic people. Very polite and efficient. 👍🏾

Rating:

1.0

The website allowed me to rent a truck at 8am. The location was not open until 9am so my pickup time could not be honored.

Rating:

5.0

Parking for some of us that need to leave our car while using the rental. Maybe only if you are using the rental while the shop is in operation. But I understand it could be a liability thing. But Some of us need a spot to park our car, especially if we are in the process of transferring stuff from vehicle to vehicle. Oh this is about the APP checking out part, sometimes the truck or van is parked so close to another truck or van that we are unable to get the photos needed for checking out. You ever try getting a side photo of a VAN while a truck is parked two feet next to it? But the staff here are fantastic, they always come through for me, that is why I enjoy coming here and giving them my business. They haven't let me down, they are always striving to assist me as a customer.

Rating:

5.0

quick and easy process and friendly, helpful staff

Rating:

5.0

Excellent service, very quick and precise process. Personal very polite and kind

Rating:

5.0

I rented the uHaul to collect donations for animals impacted by the recent fires, and bringing truckloads full of supplies to the Pasadena Animal Shelter. In the end, we were able to double their inventory with our donations. Your staff offered employee discounts on the rental, which they didn't need to do, but they did and we could not be more grateful! Thank you all!

Rating:

5.0

Price is just way too high

Rating:

5.0

Helpful and knowledgeable staff got me the right equipment and made my first time trailer rental a positive experience.

Rating:

5.0

Fast, courteous, and easy pickup and return.

Rating:

1.0

First UHaul had to reschedule a different location, second location truck had check engine light, was sent to a third location, this trucks ABS and Traction control lights turned on mid way through the trip, cruise control didnt work, steering wheel was misaligned, horn didnt work and the buttons did not work. Had to drop off half way through the trip and was charged $660+ for an unauthorized return even though this truck was not safe to drive.

Rating:

5.0

People here are very friendly and knowledgeable and helpful.

Rating:

5.0

Great service and efficient

Rating:

5.0

Really liked the staff here! Very nice and efficient! Look forward to renting from them again!

Rating:

5.0

Staff were very helpful and friendly.

Rating:

5.0

The app needs to be more clear that it is uploading photos. While I think the photos are a good idea, the upload process can be slow if one has a slow cellular connection, and it becomes worrisome for the person uploading photos that the procedure may be indefinitely hung because there is no indication of progress when photos are uploading. So, for example, an upload progress bar would help.

Rating:

5.0

When in looking for a trailer to move some stuff. The guy that helped me was very helpful made an easy process. Was in and out in 10 minutes, and drop off was easier pulled in they assisted me right away dropping off the equipment was done in 5 minutes. It was an easy and great process.

Rating:

4.0

More people at the desk.

Rating:

5.0

None great customer service friendly atmosphere!

Rating:

5.0

no comment they give best recommendations

Rating:

5.0

Everyone I have met at U-Haul was amazing. Great customer service, great help and just overall kind.

Rating:

5.0

Great service from my rep, very helpful and informative.

Rating:

1.0

I was physically assaulted by your employee

Rating:

5.0

Quick and easy! The trailer we rented was very well maintained. And everyone was helpful.

Rating:

5.0

Good job

Rating:

5.0

Quick and easy in check, owner Anthony i believe was very helpful, very good service!!!

Rating:

1.0

The manager at this location needs customer service training. Cussing at us, yelling at us in front of my child, not letting me have a chance to clean the U-Haul before checking it back in, all of these things made our experience awful. We will never use your company or location again, and we are looking into taking further action.

Rating:

5.0

Sorry I don’t write in English. Pero rente la truck por 4 horas no más y estibo bien el precio y todo. Gracias !

Rating:

5.0

Thank you

Rating:

5.0

Fantastic customer service, Antonio is very helpful and Friendly, always giving the right advice and recommendations,

Rating:

3.0

The place was closed when I got there

Rating:

1.0

You threw all my stuff away without telling me after a couple days.

Rating:

5.0

My only complaint is the low clearance for a tall guy!

Rating:

5.0

Would definitely recommend and use this U haul location for future needs! Staff was beyond helpful!

Rating:

3.0

Unfortunately we were not able to get the storage size we needed so it was a hassle to load a trailer and our belongings not fit in the storage unit. However, Jose and Kevin were amazing! They were extremely helpful and willing to go above and beyond for my husband and I. Great customer service!

Rating:

1.0

This is by far the worst experience I ever have had!!! The facility is so dirty and the unit was filthy had a huge rat trap inside no lock included, looked as though the unit has been broken into recently. There are homeless people, and gang. Members lurking about . I am going there tomorrow to ask for a refund and gather my things and move them some where else. I'm appalled especially since I had to pay $137 for one months rent and

Rating:

3.0

Staff was rude and make you feel uncomfortable

Rating:

4.0

All was well with the unit, it was clean and had no issues while driving. Tow dolly functioned properly except for one small issue. One of the chain links that is tied around the car frame was hooked to the dolly end to end. The chain link was also twisted and tense, so I could not unhook it from the dolly to wrap on the car frame. I used an extra strap to tie the frame with the chain. Overall small issue, still happy with the service.

Rating:

5.0

The owner and manager, Mr. Jordan Watson was wonderful!

Rating:

4.0

The inside is clean but the door in the back to storage area stinks of pee and poop(when we came back to store our items). But overall liked the convenience of online reservation and fast service

Rating:

5.0

Jordan and his staff were exceptional and beyond very professional. Friendly, accommodating, and very flexible. Thank you for everything!

Rating:

5.0

The team was very helpful with getting us access and ensuring online promotions could be used with the rental. They also allowed us access to items with the facility to help us move things quicker and more efficiently. The team here is fantastic.

Rating:

5.0

The truck was excellent. The staff at the storage unit was also excellent. The facility itself needs a little upgrading. Needs more carts on the Upper Floor to move things down the hallway. Other thank you again for making this experience just a little easier. But I would not recommend that facility. On the count of no elevator and the ceilings are very short made it a little more difficult especially since I am a 6 ft tall man. Have a great day thanks again

Rating:

5.0

Greatest Staff Ever!!! Jordan is an awesome Manager

Rating:

5.0

Good work dudes.

Rating:

5.0

Friendly, courteous, knowledgeable staff. Well lit and clean. If I need storage again, this would be my first choice in the Anaheim area, in other areas it would serve as an example.

Rating:

2.0

Horrible storages and entrances

Rating:

4.0

Everything was fine, except for the days that I wanted to close out my account. On one day, after waiting 20 minutes for the gentleman to finish fumbling with the printer, I was told he couldn't close my account, and that I would have to return the following day. On the second occasion, I waited for a while - even though the office was open, no one was in the store, or anywhere to be seen on the grounds.

Rating:

4.0

I did BUSSINESS with your company at the Anaheim location for close to 8 years, due to deteriorating health concerns I had to leave the state to be with family, thank you for your outstanding service. Ralph Owens. Ps, except for the rat drippings.

Rating:

5.0

Eddie is a great Manager!!!!! Jordan is a great worker, very friendly and professional! Antonio helped us with great customer service!! The ENTIRE STAFF IS GREAT, PROFESSIONAL AND HELPFUL. GREAT PLACE

Rating:

3.0

no comment

Rating:

5.0

Do I received any money back I did leave early

Rating:

4.0

Everything was very well explained so I understood what was expected in signing up for a storage unit. The young man who helped me was very professional and explained everything.

Rating:

5.0

Thank you!

Rating:

1.0

Will never recommend U-Haul.

Rating:

4.0

Good experience with staff. A little hard to get into since it is compact and stuffy in the halls. Twice when I came by there were people loitering around the area which made me a bit uneasy. Thank u.

Rating:

5.0

Was very pleased with facility.