Customer Reviews for U-Haul Moving & Storage at Arden Way

Rating:

5.0

Corey and his team are all kind and helpful. Not just with me but they I saw them in action with other customers. Definitely will come to this location again.

Rating:

5.0

My experience was great the owner and staff was awesome. Ashley was very good and patient with me when it came to getting my U-Haul. Keep up the great work that team will continue to get my business. !

Rating:

5.0

Corey Brown and the staff were very friendly and helpful. I loved how my belongings were safe and secure. I would use them in the future.

Rating:

4.0

I forgot to tell the employee that the passenger side mirror could not be positioned properly for safe driving.

Rating:

4.0

Very decent there’s a young lady I believe her name is Kay she is currently pregnant and went above and beyond through my entire experience the manager went above and beyond as well. They understood my circumstances and accommodated me. They were even very uplifting via conversation! Your in great hands working with them.

Rating:

5.0

The GM Corey is above and beyond, all of the staff are friendly and go out of their way to be helpful to everyone.

Rating:

4.0

Corey Brown is absolutely the best to work with. He helped me through some really difficult issues there at the center and I appreciate him beyond words. He’s literally the best.

Rating:

5.0

Corey did a great.job explaining everything

Rating:

2.0

We paid the extra mileage plus an added equipment fee of estimate of $89.00 to UHaul Representative who did not explain a lot other than we owed $80 something dollars which we paid using a credit card. We were given an extra 2 days which we did not end up using returning the vehicle in 1/8/2025. On 1/11/2025 we received a collection notice for another $46.00. Stay on top of documents/monies due and monies paid.

Rating:

5.0

The 10 ft truck need to have ramps. I thought that all the trucks had ramps. That was my only complaint made it very hard to move.

Rating:

5.0

Excellent customer service very friendly staff

Rating:

3.0

The uhaul supposed to be $19.99 but it's never that price, mine end up being $40 and I only used it for 8 hrs I'm not happy with the extra fees

Rating:

1.0

I ordered my equipment do 65th st pickup. Uhaul called me the day before to say my truck was at this Arden location and my car transport trailer was at a different location. I show up at this Arden location to get my truck. Then I drove to the other location to pick up my auto transport. They say they don’t have it and it’s actually at the Arden location and I had to drive back to get it. I am very disappointed in the communication, planning, and customer support. I wasted three hours waiting in line and driving around to track down my equipment. Based on this, I would recommend everyone avoid uhaul.

Rating:

5.0

They got me in and out of there quickly with friendly services and answered all my questions thank you very much

Rating:

5.0

Customer service was great.

Rating:

5.0

Excellent management and staff. Thanks Cory Brown and team!

Rating:

5.0

I know that I am in good hands at this Uhaul facility. I will recommend it to anyone who needs storage.

Rating:

5.0

Thank you so much for all your help. !!

Rating:

5.0

The staff hear were very helpful and I was appreciative of the help and quick service.

Rating:

3.0

Faster service

Rating:

5.0

I was very apprehensive because I had heard not so good things about Uhaul but when I got there Gina and Jayden went above and beyond to help me and make things work out. As long as Gina and Jayden are employed there I will stay with/do business and recommend the Arden way Uhaul.

Rating:

4.0

They need to better disclose all the fees so that people have a better idea of what the total cost will be. i also end up noting some sort of damage that is not noted

Rating:

3.0

This was a nightmare rental for me. First of all my original truck was supposed to be in Elk Grove and I went to pick it up the keys were not able to be located . The sense it was after hours you all sent me to the Arden location which is over 20 miles away so I ended up spending an additional hour getting there and getting my truck it was also a huge inconvenience for me to drop it off and have a family member meet me there and drive me back home to Elk Grove

Rating:

5.0

Efficient and friendly staff.

Rating:

2.0

Transmission was not in good condition The tires on the dolly did not turn/spin

Rating:

5.0

Great customer service and team

Rating:

5.0

Reserving and obtaining a unit was easy and after moving all day, I needed easy. The staff was helpful, patient and friendly. The space is clean and bright. I would recommend this U-Haul storage facility.

Rating:

5.0

The friendliest and most professional staff we’ve ever met at a U-Haul center! From the quick check-in to check-out at the return, we were met with friendly smiles! We will definitely return to this center in the future.

Rating:

5.0

very helpful and courteous staff

Rating:

5.0

Corey is awesome! This place is the best!

Rating:

5.0

The gentleman who helped us is amazing. (Sorry I don't have his name) He seems to really care about the customer and the daily things they go through. fast, efficient and gives excellent explanations about equipment. I will use this location in the future even if it's out of my way.

Rating:

5.0

counter person was excellent.

Rating:

3.0

I moved everything out of my storage 2 days after the billing cycle and there was no refund for the prorated amount back to my account. So I paid for a month that I will not be using.

Rating:

5.0

Laid back and friendly

Rating:

4.0

Pick Up was late and there was a debate amongst employees as to whether there was a two hour window as originally promised or if the day of the pick up was the only guarantee. I checked out of rental property based on time window originally provided and ended up waiting in street for 3 hours for truck to arrive.

Rating:

5.0

Hire more folks! The representatives that were working there were wonderful to us. Knowledgeable, fast and knew how to use the equipment and computers.

Rating:

4.0

One man on shift isn't enough!! Someone else should be there to mind the phones. Friendly service and kind.

Rating:

4.0

Angel was amazing.

Rating:

5.0

The guy who runs this place is top notch , everything clean, and organized Got me in and out quickly Very professional, great service

Rating:

3.0

The trailer we rented was in terrible condition. Tie bars were missing, making it impossible to tie down contents securely. One set of brake lights also did not work.

Rating:

4.0

One of my UBoxes had mold growing on the wood and subsequently my items became moldy during transit. The source of the mold was clearly coming from the UBox itself when I lifted the paper that was on top of the bottom of the crate. The mold has completely ruined 2 of my items and I have filed a claim with the insurance provider. I would not use UHaul again for a move, this is unacceptable.

Rating:

5.0

Facility has a good location, easy to access. Storage areas are clean well-lit and have clean bathrooms. The new system of cart checkout was great and ensured carts were handy and available. Staff was always friendly and helpful when needed. Corey helped me out with accessing unit once which I appreciated. Overall, a good experience, would recommend.

Rating:

5.0

Efficient, friendly, knowledgeable staff, good inventory, clean facilities! I’m a repeat costomer to this facility for theses reasons.

Rating:

1.0

Upon arrival, no employees were anywhere to be found. I parked the truck in the equipment dropoff location and started walking around the facility, both inside and outside, shouting "hello" only to find nobody around. After about 10 minutes of walking, it was only then that I discovered that 2 individuals previously standing outside (in full view of me dropping off the truck and walking around shouting) were employees. One appeared to be the manager/owner of this facility (his voice sounded very similar to the greeting message on the phone). Upon finally finding someone to assist me, we walked outside to the truck and started the return process. I let them know about the tension cable that had broken/fallen off and the owner became incredibly confrontational with me. He started raising his voice, telling me I'm going to owe a lot of money, and even though I told him this was clearly an issue with maintenance and was standard wear and tear, he insisted "that is just your opinion" and he was very accusatory about how I was the one that broke it... Next, he started accusing me of not refilling the tank of gas and it wasn't until I showed him photographic proof that the gas gauge was in exactly the same position as when I checked it out (just slightly below 1/2) that he finally stopped being confrontational for the rest of the process. I don't know if he was just having a bad day, but this was my first interaction with him and I felt incredibly uncomfortable throughout a majority of it. Needless to say, I will never be going back to this location again.

Rating:

5.0

Everything okay

Rating:

5.0

Really appreciate Corey he literally went above and beyond.

Rating:

5.0

Big shoutout to Corey an staff for always making the process easy

Rating:

5.0

Love this place!

Rating:

5.0

Not having the customer wait when returning the truck for 20 mins while you on the phone with another customer who didn't rent a truck from your place when I trying to tell you I'm in a hurry Thank you

Rating:

2.0

Ok so the U-Haul truck I rented was stolen from infront of my house. The insurance didn’t cover any items that was on the truck that got stolen. And I can’t get my money back u til they find the truck. I would never recommend this company to anyone.

Rating:

5.0

Everyone's helpful. Nice costumer service interaction 👌

Rating:

5.0

Everybody tries to help , friendly staff and clean storage area , best storage I had to use . General manager helped a lot when he didn’t have to , so that was very appreciated too overall I’m a satisfied customer

Rating:

5.0

It was a pleasure to work with each person Icame in contact with. I have used this location before and I will keep coming back.

Rating:

5.0

Nothing

Rating:

5.0

Very polite employees and very knowledgeable about the customer's needs.

Rating:

2.0

It was OK. Staff were helping other people. We had to wait about 15 minutes to return the truck.

Rating:

4.0

The price was on the storage was crazy and the storage we had wasn't fair we had pole we couldn't store much. I felt we shouldn't have pay that much when we had that pole. Plus it would nice for notifications if we're outside storage units were available I really didn't need the indoor storage

Rating:

4.0

I appreciated the location's flexibility with the return of my truck, staff were easy to work with and relaxed. An overall comment would be that most customers won't want to download the UHAUL app for the occasional times they use UHAUL in their life (I didn't do so.) Many thanks!

Rating:

5.0

The rental accomodations were very accommadating Thank God and your facility

Rating:

4.0

Got me a van very fast when my reservation at another uhaul was canceled

Rating:

5.0

Trucks need to be wash once in a while. It looks so bad when you have a rental truck is all dirty and stuff. Thanks.

Rating:

5.0

Good service i like the truck to move me.😁

Rating:

5.0

Yes I would recommend this business as well. Very customer oriented. Good business.

Rating:

5.0

Stay the same God Bless

Rating:

5.0

The team was incredible in assisting me along the way. They were true professional.

Rating:

5.0

The staff was very helpful & kind.

Rating:

5.0

A great experience overall. Highly recommend!

Rating:

5.0

Open another store.

Rating:

5.0

The lady that was assisting me with rental was very nice and made sure we were taken care of, the gentleman working with her was very nice and accommodating when hooking up the AT to the rental, he double checked everything ensuring all was well, when leaving equipment to return the women was very nice when checking equipment was very thorough.

Rating:

5.0

Employee was very helpful in returning the trailer. Great representative of your company.

Rating:

5.0

My newly rented unit had a lock on it upon arrival. I had to return the following morning to unload the truck. That was less than ideal, but staff on-site was helpful upon learning what happened

Rating:

4.0

I would come back again, if I needed extra storage

Rating:

5.0

This is a great storage facility.

Rating:

5.0

Please whatever you do keep Jaden he’s phenomenal

Rating:

5.0

Excellent team!

Rating:

1.0

We had our unit broken into while we were storin our precious belongings with Uhaul. When we informed the manager he did the least to help us by simply filling out a report and sending it in. He got very defensive when we started to ask questions about why not cameras saw the breaking take place. In the office it says that cameras are seeing each storage unit.No follow up with us to see how things are going and then a refusal by the insurance company to reimburse us for our losses. I will never use U-haul storage again and tell people to stay away from you because you don't care.

Rating:

5.0

Corey Brown is awesome met all my needs while having a storage unit there for a year also when moving out rented a uhaul as well he is alwesome he know his work and everyone that came in while I was waiting he greeted everyone no matter how much he was helping to get every what they needed he took the time out to greet people with a bright smile and I loved that very very satisfied and I will come back to his store for all my moving needs thank you

Rating:

5.0

This was affordable and available and o would recommend this storage facility!

Rating:

2.0

The fact they know the door doesn’t open even if you swipe your card to access your storage doesn’t work and it’s been like that for a while and you have to wait for someone that works there to come open it is kinda disappointing It’s a huge waste of time what if someone was on a short notice and needed to get into their unit really fast and leave and they had to wait 10-15 minutes for the staff to arrive to open the door? As much time as they have to leave notices on every body’s storage unit reminding them their late They need to do something about the door not opening up

Rating:

5.0

There was a poster in the window of the storage facility that had a qr code, as advertised it stated that it can be used to complete application for securing a storage unit. However when I used it and created a profile, it started charging me for a service I did not request. It appeared entirely unrelated to uhaul so idk why it was there. This is not related to any other aspect of my experience, however this snafu did cost me quite a bit of money over time, as it has been charging me approx. $40 monthly and I'm still trying to straighten that out, so approximately 6 months give or take that's been happening.

Rating:

5.0

Very helpful kind employees

Rating:

5.0

Great service great team would definitely use this facility again. Thanks guys for the great work.

Rating:

2.0

Did my storage unit move out request online due to the long line at the office. Took 4 days to confirm that I had moved out. My request to move out was 10 days after I paid the full rate and I was offered zero money back. It's already $175 a month for rent and now you want to keep 2/3rds of my money? Why give you my business at all? Uhaul has definitely gone downhill over the years. At least give me back the money for days I'm not using the storage unit.

Rating:

5.0

Corey Brown, the general manager, does an excellent job and has a great team! Best run U-Haul in all Sacramento.

Rating:

2.0

Staff not friendly, no help, no committed to the client.

Rating:

5.0

The lady that checked me in was wonderful!!!!

Rating:

5.0

Corey and his team at the Uhaul on Arden Way are superb!!

Rating:

5.0

Corey the manager helped me out so much and his staff Shawntel and another lady are wonderful I had sone problems with my housing and this staff treated me like family wonderful people thank you so much

Rating:

5.0

Great facility and great customer service and caring staff.

Rating:

5.0

Very helpful and accommodating

Rating:

5.0

corey was amazing, super knowledgeable and friendly. i feel welcome at my storage place. you can tell he cares about his staff and customers. give him and everyone here a raise, HONESTLY. THEY DESERVE IT.

Rating:

1.0

Rude employees and bad quality customer service long wait time on phone would not recommend this place ,stuff was stolen from my unit on ardenway I wouldn't recommend this place to anyone

Rating:

5.0

Awesome!!!!

Rating:

4.0

My experience started very bad but when I was able to talk to the general manager and he took care of all my concerns and I will definitely use this location again.

Rating:

4.0

The store manager is the best Cory he’s understand all you have to do is be honest.

Rating:

5.0

Manager was really nice and understanding!

Rating:

5.0

amazing service, the manager was kind

Rating:

5.0

Best U Haul location ever!

Rating:

1.0

My storage was robbed they stole about 10,000.00 worth of stuff. Only there one month. There are no cameras manager refused to help me. If I ran the place I would do everything to help my customers didn't phase him a bit and the girl that works there had to different reasons why they put a lock on it first she said it was open then she said my payment was denied that was not true cause I paid vet. 600.00 on the 5th they bill on the 1st. They never notified me at all they have my number and email if It was open I know it was locked my lock was still on it. there was some kind of Slim Jim up the side of the wall when she removed the lock she pull it out. Don't let the card sliding and alarm setting fool you. I believe It was an inside job I know it was.

Rating:

4.0

The staff was really nice and thorough with the move in process. The facility was nice and clean and up kept as well.

Rating:

5.0

Great customer service real helpful an friendly

Rating:

1.0

They broke the lock and stole my stuff.

Rating:

1.0

My unit was burglarized and the insurance did nothing neither did the staff they didn’t care that’s why moved to another location

Rating:

1.0

I was not able to access my unit after office hours even though it was within the access hours. I tried to reach out to the manager and he never responded. I went in the next day to the office and waited for 20 minutes for anyone to show up, it ended up being the manager who was on his phone the whole interaction. Worst place, do not rent here. The location on Glenrose was wayyy better

Rating:

5.0

This location is my go to for all my moving needs

Rating:

5.0

Cory the manager is a great person he always go up and over his job to help I really appreciate him

Rating:

5.0

Quick sign up and brand new facility.

Rating:

3.0

The alarm kept going off while we were trying to unload. The staff were very friendly although slow.

Rating:

5.0

The Manager Corey Brown was very helpful and always professional.

Rating: