Customer did not leave a comment.Melissa W. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Arden Way
Sacramento, CA 95815
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man that helped me was very awesome and a great employee!CODY G.
Customer did not leave a comment.Patrick T.
I went to one location in Natomas. Had a reservation for pick up but they didn't have one.? Well had one but needed repairs and rep didn't even look in computer when I spoke with her and made reservation. Awful customer service from asst manager. She was no help to hello that was helping me and went above and beyond for me. I would also love to speak to dist manager for this location it was that much a bad experience for me... Now the arden location was awesome once I was sent there to get my reservation..Linda H.
The truck fuel level was below empty on the gauge at pickup. The associate working stated â€œpeople steal our gas all of the timeâ€... So why are the reserved trucks not being checked the morning a customer is picking up? Also, the check oil light was on at pickup. Moving day is already stressful enough. Once again, U-Haul has disappointed and made me extremely hesitant to use your trucks again. Poor quality of service and vehicle maintenance at Arden location.Alexander T.
Customer did not leave a comment.Sharron J. | First Impressions
Friendly staff great prices easy access to units moving carts were very helpfulNancy W. | Overall Experience
Fill the gas tank more than 1/4 full.Nancy W.
My reservation was changed 3 times and to two different locations. Original return location was an empty parking lot and not an actual office/company. Had to drive further to a different Uhaul location.VLADIMIR A.
The representative that helped us was very kind, welcoming and helpful. I appreciate her fun energy and guidance when picking out which uhaul would best fit our move. Great personality and very knowledgeable when helping us get supplies as well!ALEXANDRA A.
Customer did not leave a comment.MATTHEW W.
The young man who assisted my inspection was professional, courteous and helpful. I really appreciated the check out as well. No stress even during a weekend holiday. Thank you.ROCHELLE H.
Excellent customer servicesocorro B.
Customer did not leave a comment.SABRY Z. | Overall Experience
Customer did not leave a comment.Margaret M.
The onsite manager was not welcoming or helpful. She was rude like I was a complete inconvenience. Her customer service skills leave something to be desired for.Jessica C.
Customer did not leave a comment.Anthony R.
Kayle was wonderful. she did make it easy. But I have another issue with another U Haul. We got Trucks with not one drop of gas. We were told we would get a $70 credit on each truck. Never happened!!! then the Second day with the second truck it started to rain and the truck Leaked. I cannot get any help. I was told that I would get my money back!! Not happening.!! I do not wish to go Thru all the stuff you go thru to get money for damages. I will accept the refund on my truck rentals and I will call it even. thank You so much ... If I need another rental I will be sure to check things out first. Thank You ... have a blessed day..Still waiting to hear from sone one or see my refund. ?Joy m. | Overall Experience
Customer did not leave a comment.Xavier N.
Fastest, friendliest, and most convenient, service I have ever experienced at a U-haul. Trailer worked as expected and got the job done.Christopher H.
I rented a 26 foot truck on 11/01/21. The gentleman who rented the truck to me told me that there was a leak on top of the gas tank and I shouldn't worry about it. Turns out after I put $150 worth of gasoline in the truck, I lost $80 worth of gas due to this leak. I trusted the gentleman at this location who rented me the car that this truck would be safe. I lost an over an hour for this truck to be fixed which took time from my move. I am very disappointed.Matthew S.
Make sure all the equipment is in the truck the customers requested.John S.
Customer did not leave a comment.Ruben A.
I requested my drop off location for the vehicle to be near me. I later discovered it was 23 mile put of my radiance. I wish they had been forthcoming. I also believe I was over charge at the drop off location.Alenki J.
Customer did not leave a comment.MICHELLE P.
Customer did not leave a comment.DAMIR B.
Might be nice to have an extra person helping returns when there is a line. The gentleman who helped me was doing a great job and moving as fast as he could, there were just too many people returning at once. A backup helper when there's a line would help!Bryan W.
Customer did not leave a comment.William M.
Customer did not leave a comment.geneviere s. | First Impressions
Dangerous condition: I picked up the truck with a half tan of fuel. Brought it to our office and loaded it up that night. Started driving the next morning and fuel amount was the same as the night before. Drove about 70 miles and filled with gas. There was a fairly large amount of fuel on the ground near full. It has seemed to be leaking from fuel neck. But once the pump stopped pumping it stopped. Like it was overflowing. But at that time it stopped leaking out. Drove to Southern California and then tried to fill again but again as it was filling gas was leaking out of the neck. Took to drop off location that was closed. Called them to leave a message but message recording was fill. Tried to call next morning but went to voice message and still full for messages. Called original pickup location and they said call 800 number. Called 800 number and was told to call roadside assistance. Explained again of issue. They said don't drive it and call roadside assistance. Again explaining the situation and the person was not understanding and continued to direct me to roadside assistance. After a lot of attempts to communicate the situation I finally gave up. You still have a dangerous situation. The filler neck was still leaking. Not sure of cause but this is dangerous and needs to be fixed.Richard C.
The lady and gentlemen were very helpful and explained everything I asked 👍👍👍RICHARD S. | First Impressions
The only problem I had was getting locked out late at night with my unit open. Because I had thought it was 24 hrs access.Rodney B. | Overall Experience
Customer did not leave a comment.Ernie H.
Customer did not leave a comment.Koorosh N.
gentleman was extremely gracious and efficient. check in was effortless and quick. very much appreciated.Gary B.
Customer did not leave a comment.Chance R.
The General Manager, Kaylah Ealy, is a very rude individual. I would never go back to this location and will not recommend it to anyone.Rebecca F.
Excellent service.anthony M.
Customer did not leave a comment.RUDOLPH P. | First Impressions
Customer did not leave a comment.Bianca M.
Outstanding CS both the lady at check in and the gentleman at check out. Very courteous. Loved it thanksMOHAMMAD H.
Great attitude by all employees especially general manager Kaylah so nice and helpful it's nice to see that people still take pride in there job Uhaul lucky to have herTIMOTHY S.
Customer did not leave a comment.Wayne B.
No problemsEnrico T. | Online Move In
When I arrived I noticed the place was being run by ladies. I was like alright lets see how this turns out (sorry. guess I am old) anyway much to my delight they were awesome, From counter to bumper they took exceptional care. I could not have asked for a better experience. Good for them, Show the world how it's done!Jeffrey R.
Customer did not leave a comment.Michael W.
I reserved a 6x12 covered trailer at this location because it was the only one available in the area. Once reserved, I drove 30 minutes out of my way to this location in order to get the covered trailer. Once at the location, I was told the covered trailer was unavailable because it was "ghost equipment". I asked for the covered trailer because it was supposed to rain on that day, but the store manager stated again that I reserved "ghost equipment". I was left with no choice but to rent an open air trailer despite my prior reservation. The reservation was not honored and I was forced to drive nearly an hour out of my way in order to rent a trailer that I could have reserved close to my house. I would appreciate a call back or a refund for the cost of the open air trailer that I didn't want.MATTHEW B.
There was a very long wait to be helped. Once I got to a rep I discovered the trailer I had reserved had been mistakenly rented out. An extremely helpful representative named Abigail took over and I was eventually given a trailer that suited my needs but it took much longer than it should have and I'm not convinced I would have been satisfied were it not for this particular representative's assistance.Jodie J.
Customer did not leave a comment.DORIANN B.
Good people don't change a thingLonnie A.
Customer did not leave a comment.Corneisha D.
I had a reservation they couldn't find, the size I reserved was not available, way too small and the general manager kept telling me it was a 10x10x10 it most certainly was NOT. So of course I had to rent a larger space at a higher amount, what was I to do with a truck full of furniture sitting on the truck outside and a truck waiting to be returned. After getting the unit and learning the intricate entry system, I learned that all i had to do was swipe my card, which i was NOT given at the time i signed the lease, better communication and customer service could be implemented at this location, or perhaps Kaylah just needs more help.Kim H. | First Impressions
Customer did not leave a comment.Kevin S. | Overall Experience
Customer did not leave a comment.LONNE G.
Thank you !Jesse S.
I just want to make sure the after hours turn in is fair and accurate. I was under the estimated mileage and I turned it in on time.RODNEY H. | First Impressions
My last rental was so awful I said I would not use Uhaul ever again. Things happen, what can I say. Everyone I encountered today was A number one. The gentleman that greeted me and checked me in and the gentleman cleaning tge truck (was not ready when I arrived, but I was 40 min early). And last the young women that greeted me on returning truck. I gotta give credit when things go smooth. Nice come back.Brian N.
David manager very good guy thank you guys for all you do. And help.danny h. | First Impressions
Customer did not leave a comment.DAVID S.
This location was great!kyle B.
Customer did not leave a comment.roberto g. | Overall Experience
Manager was amazing! Good workLORELEI S.
Not one thing.Judith K W.
The lady in the morning, couldn't catch her name, was incompetent. Very slow, no idea how to spell or work the phone. This was our second day renting a U-Haul. First day/time it was so quick and easy and the man was SO helpful and nice. This time we were in there for 20 minutes because the woman didn't know what she was doing. I usually have so much patience especially if someone is new but this drew my patience very thin and made me not want to come in here if this woman is working.Riley B.
Staff was great!Timothy H. | First Impressions
Didn't know what they were doing.Joseph C.
Customer did not leave a comment.Karla C.
Customer did not leave a comment.KAMALA FAYE M.
Service so good, I ended up getting a storage as well. Thank y’all for having good service!Shaquille W. | First Impressions
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.Amir M.
Customer did not leave a comment.Bryce M. | First Impressions
All services were great though the price of there units are to high it’s great for needed to store things when you renting a uhIl truck to move but that’s my only issueCHELSEA N. | Overall Experience
Customer did not leave a comment.Greg F. | First Impressions
Customer did not leave a comment.Keri L.
Customer did not leave a comment.CLAUDETTE T.
My experience was great. Very professional staff who were well trained. The process for pick up and drop off was fast and easy.Scott H.
Thank you for good services. Keep it up.Akram C.
Customer did not leave a comment.RACHEL N.
Customer did not leave a comment.JAMES S.
Horrible service. Homeless people slept in building. Staff changed my lock and lost the key twice. Also gave me a uhaul with no gas. Wouldn’t recommend to anyoneCaityn L. | Overall Experience
Customer did not leave a comment.Toni M. | Overall Experience
Customer did not leave a comment.Jared T. | Online Move In
Move out date was 9/18. I have text confirmation. I will not be paying for an extra month. Thanks.Ada W. | Overall Experience
Customer did not leave a comment.Michelle A.
Customer did not leave a comment.ALEXANDER G.
Customer did not leave a comment.John C.
Customer did not leave a comment.Norman B.
The customer service was bad. I was sent out into the lot to "find" the vehicle. I was given a dirty vehicle. When I returned vehicle was not given an itemized receipt was just told what the price was going to be.GAIL A.
Customer did not leave a comment.LAUREANO R.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Edgar P.
Customer did not leave a comment.LAWRENCE T.
Customer did not leave a comment.RICARDO H.
Staff really helpful and pleasant to work withDIANE B.
Customer did not leave a comment.Mayra J. | Overall Experience
Customer did not leave a comment.JOHN P.
Very kind staff and really professional facilityARIYA H. | Overall Experience
Customer did not leave a comment.Steven I.
They need to really check the gas levels before sending the trucks out. We got a truck on empty and barley made it to a gas station.TIFFANY H.
First of all, it is assumed that everyone has a cell phone with certain capabilities. Do not like the process where no staff member goes out with you to inspect the vehicle. I don't feel like I should do U-Hauls job by taking and submitting dispute pictures, pictures of the gas gauge because of inaccurate gasoline readings on the contract, and the same with the odometer reading. It feels like lazy work on the part of U-Haul. At least at this location.Mary B.
They were great! The general manager, Jessica, and two other gentlemen that worked there were all very helpful and professional. I will use them for all of my moving and storage needs. Thank you!ANTHONY T. | First Impressions
Customer did not leave a comment.Vincent C.
Malcolm and his manager were absolutely wonderful and extremely helpful ðŸ‘Ladonna C.
Great people at both locationsRANDAL B.
Customer did not leave a comment.Christine P.
Customer did not leave a comment.LAURA T.
the young man who was at the desk has helped me many times and he is always so nice and helpful. the older gentleman who helped me when I returned my rental was very nice as well. this location is great!Mayra J.
No improvementALISSA R.
This storage facility is by far the best storage facility I have ever rented from. I am so pleased and comfortable knowing my things are safe and secure within the Arden Way Uhaul storage facility. While I was moving my things in at the facility, at least 3 or 4 times, somebody would set off the very loud, very painful to hear Siren Alarm that is set off any time a unit door is opened without having had the individual passcode that each unit lessee is given when you initially lease a unit there. It made me realize how secure the units are there. I've had my storage locker burglarized at 2 other storage facilities in the very recent past and now that I'm with uhaul, I feel safe and secure and that's worth every penny....William L. | Online Move In
Customer did not leave a comment.Marcos S. | Overall Experience
Customer did not leave a comment.Ricardo N.
Try giving more notice than "less than 24 hours" that the pick up location has been changed and now that inconvenienced the customer by add more miles to their bill than planned. Try not to give the customer a truck that the check engine light comes on and the truck drives rough. I only rated above average because Kaylah Ealy was amazing, thank you Kaylah.YVETTE S.
Customer did not leave a comment.Francilla C.
Customer did not leave a comment.Don N.
Customer did not leave a comment.arnold A.
Customer did not leave a comment.Gerardo I.
They were very friendly and helpfuljudy B.
I was charged for Insurance twice and one was charged for equipment rental which i did not rent. the truck was filthy.Sergio L.
I have used this location twice. Both times, when I got the final bill, they had charged me for 2 days instead of one. I had to go back into the store to get them to fix the bill. I don't know if they do that intentionally, hoping no one will notice, or obliviously. Either way, it's not good customer service.CHARLES B.
The trucks are very old and cranky. Changing gears is not smooth. Shutter doors are not smooth. Overall looks like the trucks need an overhaul.Riju R.
1st I went to get my truck at the oat location and it was not available. After waiting like 45 mins for a representative, my son finally on a separate phone got a hold of some from on of the store sites. We had to travel to a different location for the tuck wich was much further from out place, costing extra for the additional mileage. The representative on the phone did not even apologize for all the problems. This delayed our move and caused us to work until midnight. I very displeased with the service. What was the point of making a reservation??Thomas J.
My daughter was bringing staff into the storage and a lady came out and scratch her vast wit a screw driver noe she has to pay from her own packet to fix it ! And the storage is very small and very expensive!Casandra M. | Overall Experience
Duplicate the lady that waited on me as well as the parking lot attendant they where both friendly and professional.Stephen R.
Customer did not leave a comment.LISA M.
Dropped off vehicle and was relatively smooth to process. I witnessed someone stealing gas just when I got there. Called management about the news, then called authorities and waited for the police but didn't arrive over an hour. And with Enterprise, the cost was half the price with a larger vehicle. Not the store, but would like an option similar to Enterprise truck rental where they can adjust the pricing to my specific needs. I was moving from Costa Mesa to Sacramento and asked about if there were adjustments to the cost. Apparently from the representative, I was told it wasn't refundable for using the vehicle for 13 hours. Around 600 bucks with a 10' truck and traveling only about 600 miles, sans gas, is pretty ridiculous.Gary S.
Customer did not leave a comment.CINDY G.
Nicest uhaul facility I have ever been to.MICHAEL B.
Customer did not leave a comment.Sherine C.
Customer did not leave a comment.Gursharan S.
When we need a storage we look at U-Haul places first. We compared prices with other storage places and it seems U-Haul storage is more affordable. Keep up the good work. Thank you for your service.CHRISTINA G. | First Impressions
Customer did not leave a comment.Kundal P. | First Impressions
Awesome service. Friendly staff..thai l. | Overall Experience
Customer did not leave a comment.Troy K. | Overall Experience
Customer did not leave a comment.renee g. | Overall Experience
The lady of color had a terrible attitude.wouldnt want anyone to experience what have me a terrible headacheBarbara J. | First Impressions
Customer did not leave a comment.SABRY Z. | First Impressions
Customer did not leave a comment.Richard K. | Online Move In
I don’t know if the staff members normally show customers physically where their storage unit is. I had to go after work, so we got there right before closing and we only got a map of the storage facility. We needed a larger storage space which was not available, so we had to get a second storage space but with no discount. The unit numbers don’t seem to be in order, and when we took our things into storage we couldn’t find the unit and ended up spending a half hour looking for it. This was very confusing at first. We ended up having to pay the movers an additional hour. Very friendly staff and clean place.Rocio G. | First Impressions
Customer did not leave a comment.Susie S. | First Impressions
Customer did not leave a comment.Angelina P. | First Impressions
Customer did not leave a comment.David P. | First Impressions
I like the fact that the storages have an alarm but when you look up there is a fence not a wall looks like some one can break into my storage many you should put motion sensors in side the storage.Richard A. | First Impressions
It was very easy to rent my storage unit even with no reservations. The staff was friendly helpful. The unit was clean and they provided a lock for me and first months free. Great deal if you ask me. I always got charged for the locks for every storage unit but now here.Renee P. | First Impressions
Very helpful and professional. Synai and Rod both were the best!Joan E. | First Impressions
Service was amazing and move in was a breeze!!Shanitra B. | First Impressions
To be honest I looked at some reviews but had to keep on track so I was prepared for drama..nope no drama friendly efficent clean location inside and out, very professional and helpful. Nothing like the reviews. Thank you all because it's a team effort to have the people and the look of the place both on point. Great experience I'll choose this location because of how I was treated and that was kind and with respect it matters days are hard and it all matters. Thank you all again.GERALDINE K. | First Impressions
Customer did not leave a comment.Kaia R. | First Impressions
The girl Jessica was really awesome she is a great asset to your company. The manager Kayla made me feel welcomed.JOHNNY H. | First Impressions
Customer did not leave a comment.Staryl P. | First Impressions
Some of the tenants decided to park on the access ramp which made difficult to get to the front door of the storage area. Luckily it was reminded by a u-haul employee in about two hours time.Chris R. | First Impressions
Customer did not leave a comment.Dawn S. | First Impressions
Customer did not leave a comment.SHERYL L. | Online Move In
Customer did not leave a comment.Danielle D. | Online Move In
Great storage place to keep your stuff. Very convenient.Mario L. | Online Move In
Customer did not leave a comment.BRYAN C. | First Impressions
Customer did not leave a comment.Lisa A. | First Impressions
Customer did not leave a comment.Christine B. | First Impressions
thank you for your services!Lesila V. | Online Move In
Customer did not leave a comment.Ray W. | First Impressions
Very fast, easy and convenient as well as great service.Jessica H. | Online Move In
Super friendly, and super helpful. Didn't look like the workers hated their jobs, and that's all I need. Thank you!! I've already suggested this facility to a friendAshley D. | First Impressions
Customer did not leave a comment.Mayra J. | First Impressions
We really love the way you have repurposed the old bakery. It's fun to have a little history with your stroage.Catherine S. | First Impressions
Customer did not leave a comment.Melanie F. | First Impressions
Customer did not leave a comment.YIYANG H. | Online Move In
Horrible so far lady at the office told me when I first got my storage access hours were until 10:00 show up at 8:30 and cannot get in the past two nights nowAnthony H. | First Impressions
Customer did not leave a comment.Karen G. | First Impressions
NaAnna S. | First Impressions
I went in person and was helped by the friendly staff with renting a truck and storage and in a few minutes I was all set. We walked to see the unit and I was given a lock for it. All set for moving on moving day. The price is good for the security and convenience. Thank you so much to the staff there.JEFFREY W. | First Impressions
My experience was very very satisfying the staff was great and very helpful Josh is very nice and pleasant I called you John though I apologize Josh anyway I'm very very happy with my U-Haul self storage LisaLisa D. | First Impressions
Customer did not leave a comment.John z. | First Impressions
Reservation process very easy, appreciate receiving a lock and the availability of moving supplies. Prices reasonable.Deidre C. | First Impressions
Customer did not leave a comment.Jasper J. | First Impressions
Thanks for the hospitalityKokisha B. | First Impressions
Customer did not leave a comment.Zachary F. | First Impressions
Jessica was awesome And super helpfulRaymond M. | First Impressions
Very happy with how quick and smoothly the transaction went down. Quick and easy. And I really like that I could access my storage in the evenings. The staff was friendly and informative. He answered all my questions, and had a really pleasant attitude. I love it when things go smoothly. It makes my day so much more pleasantKerry L. | First Impressions
Customer did not leave a comment.Tyler M. | First Impressions
The staff was friendly and very helpful when moving in.ShMeka P. | First Impressions
I wish I'd rented storage inits from uhaul to be begin with. I have units in a place w/very long walks down hallways & I am disabled; also w/very limited access hours. Everything is great @ uhaul...i should have known.! Kind, friendly, helpful staff, great drive-up access & good accessibility hours. I feel like my belongings are safe...alarm @ entrance, etc. Had uhaul offered 24 hr access, i would have rated it excellent.!REBECCA G. | First Impressions
Customer did not leave a comment.Catina J. | First Impressions
Customer did not leave a comment.LORINDA P. | First Impressions
Very very good customerHenrietta H. | First Impressions
I really appreciated your staff help. She was very helpful she even took her time to show us the storage.she is very nice lady. I really appreciate her service. I will highly recommend your facility to others. Thank you so much for your excellent service.Ivamere M. | First Impressions
Customer did not leave a comment.RODNEY F. | First Impressions
Would like to store a car also it says on board ( on premise parking $25.00 ) When i asked i was told not at that location . why when there is space in front of the unit I am renting ? Other than that great experience.Aaron B. | First Impressions
Customer did not leave a comment.Nicole G. | First Impressions
The young woman who assisted me was not only professional but she was extremely accommodating and thanks to her customer service abilities I will be renting an additional unit and extending my rentals longer than I had planned previously.if I had a business I definitely would recommend to my HR department to hire that young woman as my manager immediately because in my opinion she lacked nothing and took care of an intire line of people very professionally in spite of a few growing impatient and irritable. She handled that with Grace and precision and that makes for one dang good employee excuse my French.Dayna D. | First Impressions
The service was excellent with the wonderful and hard working staff.Valevatu K. | First Impressions
Customer did not leave a comment.navida b. | First Impressions
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