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Natalie K | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Arden Way
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rude employees and bad quality customer service long wait time on phone would not recommend this place ,stuff was stolen from my unit on ardenway I wouldn't recommend this place to anyone
Sandra N | Overall ExperienceAwesome!!!!
Berneatha H | Overall ExperienceMy experience started very bad but when I was able to talk to the general manager and he took care of all my concerns and I will definitely use this location again.
MAISHA B | Overall ExperienceThe store manager is the best Cory he’s understand all you have to do is be honest.
ashley u | Overall ExperienceManager was really nice and understanding!
denitra m | First Impressionsamazing service, the manager was kind
DESTINEY C | Overall ExperienceBest U Haul location ever!
Emily S | Overall ExperienceMy storage was robbed they stole about 10,000.00 worth of stuff. Only there one month. There are no cameras manager refused to help me. If I ran the place I would do everything to help my customers didn't phase him a bit and the girl that works there had to different reasons why they put a lock on it first she said it was open then she said my payment was denied that was not true cause I paid vet. 600.00 on the 5th they bill on the 1st. They never notified me at all they have my number and email if It was open I know it was locked my lock was still on it. there was some kind of Slim Jim up the side of the wall when she removed the lock she pull it out. Don't let the card sliding and alarm setting fool you. I believe It was an inside job I know it was.
julie m | Overall ExperienceThe staff was really nice and thorough with the move in process. The facility was nice and clean and up kept as well.
alina c | First ImpressionsGreat customer service real helpful an friendly
carl p | First ImpressionsThey broke the lock and stole my stuff.
Ryan C | Overall ExperienceMy unit was burglarized and the insurance did nothing neither did the staff they didn’t care that’s why moved to another location
Michael C | Overall ExperienceI was not able to access my unit after office hours even though it was within the access hours. I tried to reach out to the manager and he never responded. I went in the next day to the office and waited for 20 minutes for anyone to show up, it ended up being the manager who was on his phone the whole interaction. Worst place, do not rent here. The location on Glenrose was wayyy better
Yahaira C | Overall ExperienceThis location is my go to for all my moving needs
Nigel B | Overall ExperienceCory the manager is a great person he always go up and over his job to help I really appreciate him
Azure B | First ImpressionsQuick sign up and brand new facility.
Anthony W | First ImpressionsThe alarm kept going off while we were trying to unload. The staff were very friendly although slow.
Elizabeth t | First ImpressionsThe Manager Corey Brown was very helpful and always professional.
Alpha W | Overall ExperienceThe staff there is awesome in every way Corey is a great manager and he and his staff really cares a lot about the people who rent the storages there my hands off the Corey and his crew God bless you guys in every way
LESHON M | Overall ExperienceThe access hours to the storages would have been better for people who work and get off late. Most storages are closing their access at 10pm
SANDRA L | Overall ExperienceInconsistent communication, nothing was being documented in the system for the next worker. Hard to contact management with concerns and had my address on file wrong after several updates
SEREDA D | Overall ExperienceI enjoyed all the help from all the staff at the Arden Way storage ground. The thankful Raymond
Raymond M | Overall ExperienceThe reason I said no because the town in town trucks are okay but the storage rates compared to anyone else's storages are too high in the storages are too small they said that if you have a 2-3 bedroom home that your things will fit in there so instead of me picking a two-bedroom apartment or three bedroom apartment I picked up two or three bedroom home and my things still didn't fit in there and all you guys kept doing was giving me more high and high prices so I have to move out before my 30 days are up because I can't afford that but I see much more affordable places you guys are most popular but your prices are so high for storaging your items thank you very much have a blessed day
KATINA H | Overall ExperienceThe staff is very professional and nice
Cynthia S | First ImpressionsI moved out of my storage unit on 8/25/23 . The elderly lady there was swamped with customers and instructed me to leave the keys in the truck, park it in the “wash” lane and she’d email my receipt. I was still charged for the month of September. I called 3 times and the last time I spoke with the manager. He said he would get back to me and refund my money, which has not happened.
Kendra A | Overall ExperienceI had a nightmare experience with another company prior to this. However, this location has restored my faith in renting self storage units.
WILLIAM P | Overall ExperienceI have used U-Haul Moving & Storage on Arden Way, Sacramento twice. Great staff who are available and helpful. I used the indoor, climate controlled storage unit which was well maintained and secured.
Marguerite T | Overall ExperienceThe Manager, Corey, goes out of his way to make sure customers are taken care of. He did it for me on more than one occasion. THANK YOU
KIMBERLE M | Overall ExperiencePerfect for what I needed and easy to work with
Alana B | Overall ExperienceEveryone is very knowledgeable and Helpful. Jerome is an exemplary Employees and deserves Kudos. TY ALL
Darneece M | Overall ExperienceThe locking handle on 0390 was bent severely and hard to use.
KIMBERLE M | First ImpressionsTHE STAFF IS ABSOLUTELY AMAZING
Kimberley C | Overall ExperienceGreat place great people there
Hasan A | Overall ExperienceCorey and Robert are friendly, efficient, knowledgeable and helpful. I really appreciate people who smile at work. 😁
Shelly M | First ImpressionsYou could of helped me when you had a water leak above my storage unit...that was you fault, not mine, poor customer service.
Karen G | Overall ExperienceGreat help, great service.
timothy w | Overall ExperienceI had my storage for a short period of time I became ill my storage was broken into I was unable to file a police report because I did not know when and what time the death occurred I had a round $1000 of merchandise taken out of my storage. I will never use that storage facility again. I have had a U-Haul facility in Lodi for 3 1/2 years now and had no problems whatsoever with that storage facility.
Gina G | Overall ExperienceI definitely had the best storage experience ever!! I would definitely use this facility again!! I highly recommend
Lorna T | Overall ExperienceManager is awesome and very helpful.
KYAW M | Overall ExperienceSo glad you are there and your office is OPEN. Will certainly tell friends about the NEW OWNERSHIP and how excellent the whole facility is. THANK YOU, AGAIN.
Betty J | First ImpressionsJerome was a tremendous help. TY
Darneece M | First ImpressionsLoved the whole crew!!!
Tammie M | First ImpressionsRob and team are extremely helpful. The entire staff works with efficiency and accuracy. Thank you for making my moving experience easy.
Roberto V | Overall ExperienceThe main reason why I moved all of my stuff out is because my place got vandalized and the storage place did nothing about it.
David M | Overall ExperienceThat facility is rough. The drive up doors worked for maybe a week then stopped. The facility is always dirty, people are using the restrooms as showers. The part we were in was supposed to be climate controlled but it was always warm on that side of the facility. Someone is growing marijuana in there. The parking lot is awful. There is only one way in and it is also the only way out, very narrow due to the uhaul box trucks parked in that space. If someone pulls up with a truck you are stuck in the parking spots.
AMANDA C | Overall ExperienceN/A
WILLIAM W | First Impressions👍. Jackson
LEONARD J | First ImpressionsEverything went quickly and smoothly. Thank you.
Edward G | First ImpressionsCustomer service was horrible, I waited over half an hour with only two people ahead of me in line so I could ask why the unit I booked online was still locked. I then had to wait for someone to unlock it at the unit and then return to the office to stand in line again for the lock I was told would be in the unit. I was also told if I’d rented in person I would have gotten the first month free but because I booked online I didn’t even though renting online turned out to be definitively less convenient.
Kyle E | Online Move InFriendly and very helpful
DONNIE S | First ImpressionsNeed to be 24 hour access
Eric H | Overall ExperienceThe facility was always clean, secure, and employees were always helpful.
Jeaninne C | Overall ExperienceIt was hard finding the area that my storage number was in I had a hard time finding it and I had no one to point me in the right direction or show me so I walked all over that facility it took us an hour to find where my storage unit was I didn't like that part but other than that everything else was fine and I guess he didn't have time to show me where my storage was because there were a lot of people coming in so I know the person on duty was really busy but other than that everything was fine thank you
Cynthia C | First ImpressionsThe staff take good care of me any time I come service is A one
Debora D | First ImpressionsEveryone was professional and very helpful, the location was convenient, thank you keep up good customer service.
hellen s | Overall ExperienceCorey, was amazing! He was friendly and helpful and made the whole experience pleasant and hassle free.
Florisol P | First ImpressionsRobert was very professional & caring. He has a great attitude & you can tell he enjoys his work. I appreciate your hard work Robert. I rate you as Excellent . Corey was very nice & attentive, he was putting his multitasking skills to work by helping multiple customers at one time. Coery I'm the Woman with the Locs. MY return experience was Awesome as well, Corey Keep up the Awesome Managing because it shows. This Uhaul & Storage Rocks & By far the Best in Sacramento.
Sandra J | First ImpressionsAwesome
TABITHA G | First ImpressionsIt was such a good experience I almost fainted.
anthony h | Overall ExperienceCorey and Dave were amazing! Really helpful friendly guys who went above and beyond to help our moving day go smoothly. Nice people do still exist!
ANGELA P | First ImpressionsGreat staff, great management I’ll use them again and refer my friends and family
Jai'Lahni w | Overall ExperienceManager was very helpful explained everything with clarity and simplicity.
hellen s | First ImpressionsFast convienient service,, #1
Robert M | First ImpressionsCorey was super helpful and kind.
ERICA L | Overall ExperienceGreat place.
Angela W | Overall ExperienceThis facility is VERY well maintained. The staff go out of their way to help you and they made my experience a great one. The move in/ move out process is incredibly easy. I felt safe as a woman alone accessing my storage any time during the day or night. The storage units are well lit and the hallways are well lit. The bays that allow you to pull your truck/car in for loading and unloading make everything so much easier. Overall, I would highly recommend this location to anyone that needs storage in the Sacramento area.
Laura O | Overall ExperienceWonderful staff and very secured and convenient storage thank you so much
Patti B | Overall ExperienceVery easy to communivate to the staff.
MICHAEL M | First ImpressionsThe man at the desk helping me went above and beyond, despite having issues w the payment pad still made my contract signing fast and easy. Was extremely helpful in showing me the best place to park my car to get to my unit easily. He was a sweet guy w a great smile, short hair. He deserves a raise.
BRITTANY M | First ImpressionsI haven’t ran in to any issues yet but I rather have an access code rather than a card. Also, access hours for a non gated storage area seems unusual to me. I don’t see why I need a card, my keys for my locks, and be within the access hours.
Devin L | First ImpressionsHigh management turn around, not clean , trash cans full at registers with food , bathrooms not clean in storage area. Communication with office is poor and constant added fees due to the last person not being consistent. Nice people, just over worked and not enough staff obviously
SEREDA D | First ImpressionsIT WAS A GOOD EXPERIENCE OVERALL. JUST HATED THAT YOUR RATES WENT SO HIGH AFTER A SHORT AMOUNT OF TIME. IT JUST BECAME TO EXPENSIVE OVERALL. JUST STICK WITH THE ORIGINAL DEAL YOU START US WITH AND I BELIEVE PEOPLE WOULD STAY LONGER. STOP RAISING THE RATES.
Anthony B | Overall ExperienceVery thorough in the explaining process appeared might be in training but had enough knowledge to not question it she was helping another guest when I went back inside because the unit I rented Heather U-Haul lock on it she was oh I’ll get to that right away and we’re next thing I know somebody was out there and they took it off and I didn’t even know they were there so excellent service good job team
STEVEN B | First ImpressionsI hate uhaul
JESSE S | Overall ExperienceGreat location for storaging
Michael C | First ImpressionsCorey Brown is out satnding U-haul representative. Understands all of your needs. I was safe and secure when I was setting up my trailer to haul thank you Corey Brown Danny Henderson
danny h | Overall ExperienceI was beat out of 320.00 dollar was chage on my card and i was lock out my storeage and i just got it thayt day ansd had to leasve funture in hallway over night t...i was told ill receive my money back on my card Victor does work there anymore how ever i nerd my moey back i only went 23 mile had 50 free i am still wsiting for my money
Gloria M | First ImpressionsThey were awesome 🙂
TIFFANY D | First ImpressionsStaff members were very helpful
MICHAEL M | First ImpressionsUnit was super expensive but staff was super helpful. Not enough carts for storage use.
ERICA L | First ImpressionsEveryone was so helpful
Natalie M | Overall ExperienceThe help was amazing!
DENNIS G | First ImpressionsI recommend all friends
Saginaw G | First ImpressionsOne of the staff is hot headed cnt be a customer service.
JOSE O | Overall ExperienceRented a truck for the move. Pick up the truck and the gas gauge read empty and the trip meter read 0 miles, the paper work showed 1/4 tank. Alerted the staff. They seem indifferent. Put $10.00 worth of gas in the truck and return it showing 11 miles to empty. Turned in the keys and again reminded the staff that the truck had been received empty. They commented that the receipt would be corrected. It wasn't. Now I have to go back over to the center and straighten out the bill.
Sacramento O | First ImpressionsI wouldve liked for the lights on my isle to stay on when I was there for an extended length of time, "digging" around in my locker. They turned on with the sensor, as I walked by, and stayed lit for very few minutes, I had to rely on sunlight to see anything. Victor and hi staff are THE BEST, can't sing his praises enough.
Renee L | Overall ExperienceAs this location has a new GSM I did not want to rate it as a poor maintenance or cleanliness because he hasn't had an opportunity to make improvements. I currently have five units at this location and in the last 4 months the maintenance has become very lackluster there is garbage everywhere that is not getting picked up for weeks the loading bays are not kept clean as they should be as well as the carts and currently there is a horrific smell near the bathrooms that smells of dead animal and is very disconcerting. An example of the garbage is a half eaten burrito left near my storage unit was there on one Saturday when we came back on Sunday it was still there and we picked it up and set it in the store loading Bay because there was no garbage to place it in. It was still there on Tuesday. I'm not sure why there are empty food containers and remnants of food all over the aisles but that most certainly won't deter rats.
MAUREEN M | Overall ExperienceConstant issues with computer and payment. A headache every month
Lorenzo W | First ImpressionsThe only thing I didn’t like was the expensive storage fee and that you guys fired Tyrell for some stupid reason. He had great customer service. He was so nice to us.
Suzanne S | Overall ExperienceAbove average staff that helped that day an awesome experience much appreciated customer service!
Tandra P | First ImpressionsMoving is always stressful, even more so when you're moving 2000 miles, I was incredibly grateful to all the staff for how kind and helpful they were any time I needed to stop by or call the office. A lot of processes were easier than I thought they were going to be which also ended up saving me a lot of time and stress
Nicole P | Overall ExperienceAll the staff were friendly and helpful However I wasn’t able to access my storage unit after I unloaded my truck and trailer waiting for someone help me ..Anyway…. I was able to a different unit with friendly staff, quickly I would recommend this facility to anyone. It is clean, access to a restroom during their business hours, and staff
Sharolyn W | First ImpressionsThank goodness you very very kindly
Lori L | First Impressionsgreat friendly place with a nice manager
BRYANT M | Overall ExperienceStaff made my move so easy already checked over there baby
David B | Online Move Ingreat customer service experience
MARIO C | Overall ExperienceCreative use of garage loading area.
CHRISTOPHER M | First ImpressionsLos sensores de la luz no trabajan bien
DAVID S | Overall Experiencegreat customer service and very knowledgeable staff
MARIO C | First ImpressionsMy U-Haul storage was very convenient for me. Never felt unsafe. The facility was always clean. Customer service was always great.
NICOLE P | Overall ExperienceDifficulty with accessing building, was not explained at checkin time and restroom did not have paper towels. Other than that everything else was great!
CORY W | Online Move InN/A
Bessie V | First ImpressionsWhile the storage unit itself was never a problem, the issues I was very disappointed with was the lack of safety and upkeep of the groundskeepers. There was glass, nails, metal clips, screws, all types of foreign objects everywhere and twice Ive had flat tires after leaving this facility and the repairman has pulled chunks of glass and a screw bolt out of my tires. Several occasions I told the staff they should fix this problem. I can only imagine people who rent your trucks having FLAT TIRE issues on the road because of negligence at this facility. This is why I wouldn't recommend to anyone. You shouldn't have to pay for storage and damage to your vehicles too. Also two increases in less than a year was concerning especially when told that you're keeping up with your competitors pricing. Well it didn't take long to find multiple storage units facilities with much lower prices and clean grounds. I know GREED is the MAIN culprit in the world we live in. Goodbye
navida b | Overall ExperienceThank you for making my move smooth.
latasha M | Overall ExperienceThe key card instructions were very clear. Being able to back into a bay with our UHaul truck made unloading easy. Two things I would change...I noticed the bay door heights were different before I drove in. It would have been better if we had been warned to avoid hitting the top. And I hadn't been told that the storage lock was inside and I needed to break the plastic ring to get in. I had to walk back to the office for clarification.
Patricia J | Online Move InCustomer service was excellent. Kayla was extremely helpful in my search. Trouble is the truck I have is stalled no for 2 hours. I've been oh hold now for roadside for over one hour. We needed to call road service we waited over one hour and they finally picked up and then hung up on us! Who sees that?
Patti M | First ImpressionsReally appreciated the staff here, especially between yesterday and today while moving out. Benjamin and Kaylah were so helpful! And everyone else we interacted with were really nice and easy to work with. Thank you!
dana h | Overall ExperienceThanks again for everything number one in my book
danny h | Overall ExperiencePpl are friendly helpful and so nice!
Ronald M | Overall ExperienceOnly think i didn't like is Uhaul trying to run my card every month when i stated i didn't want it on auto pay.
Keyonna L | Overall ExperienceDon't change
Bobby P | Overall ExperienceNice staff
Brian B | Overall ExperienceI went by 4-5 days before my move in to make sure they would have my 10X15 unit for me and I was told that I would. They even showed me on their map where the location would be. I got there Sunday morning with a moving truck and staff to unload the truck and went to the office to set up everything. I was then told they didn't have my unit. They had rented it to someone else. So here I have everything with me, and they don't have a space for me. I had to have the movers jam everything into a 10X10 unit. The stupid thing on the U-Haul staff's part is that they had my paperwork along with my credit card on file there, there was a reason I went by days earlier to make sure everything would be ready, and it wasn't. Total incompetence by the whole U-haul staff who didn't seem to care. With movers it was a cost to me of just short of $700 and to not have what I asked for not available was horrible on their part. All in all they are very sure to collect my money without any problem. The stupid thing is that I went to give them my credit card and she told me she didn't need it because she had it on FILE!!! Horrible service. I wouldn't recommend this place at all.
Marshall M | First ImpressionsMalcom and the lady I didn’t get her name…should be paid more just for their positive attitudes and helpfullness. He took the stree out of my move today👍 He walked me over the site and showed me how to do everything. Great place
Andrew S | First ImpressionsN/A
Jairus J | First ImpressionsGeneral manager Kaylah was very friendly and knowledgeable.
Yolanda M | First ImpressionsWas given wrong storage unit. Place was dirty. Carts were not accessible and when asked worker, she had attitude. 2 employees had Heroin marks ALL over them, one like she had just done it (when we got there no one was around, after saying HELLO she came out of the back)…would NOT recommend!!!
Angela C | First ImpressionsClean, Friendly Staff.. I would use again, and recommend to family and friends.
Wykela H | Overall ExperienceI had issues every step of the way including paying extra for a temperature controled unit only to have my custom pc get water damage from dripping water
JOSEPH C | Overall ExperienceI was told I was getting the first month free from the store the made my revations (David) to the Arden store, but didn't get it
Eli B | First ImpressionsJoe is a wonderful employee and everything was quick and easy.
Melissa C | First ImpressionsVery friendly staff and very helpful
Carmen P | First ImpressionsStaff are great!
Martha S | Overall ExperienceGreat staff
Matthew B | Overall ExperienceThis facility manager needs to work on their customer service especially their manager. Is someone from this facility called me abou told me about my storage unit being empty and when I explain to them that I need to check on the unit before I officially relieve the unit back to them. Is that same person called my wife and asked her if the unit needed to be closed out. To me that is something a child would do when they're not getting the answer of that they wanted. The employees are gave great customer service but the manager is lacking that Personal Touch.
Erik L | Overall ExperienceMy only criticism is that as a new customer, I was not allowed to choose a storage unit closer to the front of a very large warehouse, because I was told by the manager that showed me spaces that the units at the very back (furthest walk from entrance) had to be rented out first. I think that the customer that rent earlier than later should get the better choice of unit location, not the opposite. Otherwise, I was very happy with my 9 months worth of storage and the staff was very professional.
PAULA W | Overall ExperienceClean and safe. Great customer service!
Chancellor F | Overall ExperienceKaylah Ealy was very helpful and professional.
Patrick A | First ImpressionsJohn at my storage unit at ardin way lovation was fantastic rating 12 plus so helpful and courteous
Patti B | First ImpressionsStaff are wonderful. Security technology and layout on the indoor storage are challenging to navigate and deal with.
Martha S | First ImpressionsThe staff are all amazing. They helped me above what I could expect. The manager on site is sweet and helpful and the maintenance man is sweet and amazing.
kasandra v | Overall ExperienceA little pricey, but awesome other than that, could have kept me as a storage customer if it were 10% cheaper
Pierce M | Overall ExperienceAmazing customer service! Everyone from the drop-off guys, customer service agents, and custodians are great! Very helpful!
Chancellor F | First ImpressionsAll staff very profecional..
Miguel F | First ImpressionsGreat security thank you
Geri W | Online Move InGreat friendly and helpful staff!
Ray W | Overall ExperienceLighting near unit 1042 is ran by sensors and would only stay on for a couple minutes then turn off. I would have to stop what I was doing and walk around the corner to turn back on sensor only to be in the dark again a couple minutes later.
LUCY L | Overall ExperienceFriendly staff that provided excellent customer service every time I needed help.
ShMeka P | Overall ExperienceI just didn’t like the fact that there was drug users around in the area and the restrooms weren’t clean as they should’ve been. Not that it’s anyone’s problem but I only used the storage for three days and I wish the Bill was split some how since I technically didn’t use for December much. They charge for dollies and other things when they should be free to use to customers who are paying money to either use the trucks vans etc or storage unit just another making tactic.
DeVanay H | Overall ExperienceFriendly staff great prices easy access to units moving carts were very helpful
Nancy W | Overall ExperienceKayle was wonderful. she did make it easy. But I have another issue with another U Haul. We got Trucks with not one drop of gas. We were told we would get a $70 credit on each truck. Never happened!!! then the Second day with the second truck it started to rain and the truck Leaked. I cannot get any help. I was told that I would get my money back!! Not happening.!! I do not wish to go Thru all the stuff you go thru to get money for damages. I will accept the refund on my truck rentals and I will call it even. thank You so much ... If I need another rental I will be sure to check things out first. Thank You ... have a blessed day..Still waiting to hear from sone one or see my refund. ?
Joy m | Overall ExperienceThe lady and gentlemen were very helpful and explained everything I asked 👍👍👍
RICHARD S | First ImpressionsThe only problem I had was getting locked out late at night with my unit open. Because I had thought it was 24 hrs access.
Rodney B | Overall ExperienceNo problems
Enrico T | Online Move InI had a reservation they couldn't find, the size I reserved was not available, way too small and the general manager kept telling me it was a 10x10x10 it most certainly was NOT. So of course I had to rent a larger space at a higher amount, what was I to do with a truck full of furniture sitting on the truck outside and a truck waiting to be returned. After getting the unit and learning the intricate entry system, I learned that all i had to do was swipe my card, which i was NOT given at the time i signed the lease, better communication and customer service could be implemented at this location, or perhaps Kaylah just needs more help.
Kim H | First ImpressionsI just want to make sure the after hours turn in is fair and accurate. I was under the estimated mileage and I turned it in on time.
RODNEY H | First ImpressionsDavid manager very good guy thank you guys for all you do. And help.
danny h | First ImpressionsStaff was great!
Timothy H | First ImpressionsService so good, I ended up getting a storage as well. Thank y’all for having good service!
Shaquille W | First ImpressionsAll services were great though the price of there units are to high it’s great for needed to store things when you renting a uhIl truck to move but that’s my only issue
CHELSEA N | Overall ExperienceHorrible service. Homeless people slept in building. Staff changed my lock and lost the key twice. Also gave me a uhaul with no gas. Wouldn’t recommend to anyone
Caityn L | Overall ExperienceMove out date was 9/18. I have text confirmation. I will not be paying for an extra month. Thanks.
Ada W | Overall ExperienceVery kind staff and really professional facility
ARIYA H | Overall ExperienceThey were great! The general manager, Jessica, and two other gentlemen that worked there were all very helpful and professional. I will use them for all of my moving and storage needs. Thank you!
ANTHONY T | First ImpressionsThis storage facility is by far the best storage facility I have ever rented from. I am so pleased and comfortable knowing my things are safe and secure within the Arden Way Uhaul storage facility. While I was moving my things in at the facility, at least 3 or 4 times, somebody would set off the very loud, very painful to hear Siren Alarm that is set off any time a unit door is opened without having had the individual passcode that each unit lessee is given when you initially lease a unit there. It made me realize how secure the units are there. I've had my storage locker burglarized at 2 other storage facilities in the very recent past and now that I'm with uhaul, I feel safe and secure and that's worth every penny....
William L | Online Move InMy daughter was bringing staff into the storage and a lady came out and scratch her vast wit a screw driver noe she has to pay from her own packet to fix it ! And the storage is very small and very expensive!
Casandra M | Overall ExperienceWhen we need a storage we look at U-Haul places first. We compared prices with other storage places and it seems U-Haul storage is more affordable. Keep up the good work. Thank you for your service.
CHRISTINA G | First ImpressionsAwesome service. Friendly staff..
thai l | Overall ExperienceWitnessed homeless individuals going in and out. Front door not secure.
Christine G | Overall ExperienceThe lady of color had a terrible attitude.wouldnt want anyone to experience what have me a terrible headache
Barbara J | First ImpressionsI don’t know if the staff members normally show customers physically where their storage unit is. I had to go after work, so we got there right before closing and we only got a map of the storage facility. We needed a larger storage space which was not available, so we had to get a second storage space but with no discount. The unit numbers don’t seem to be in order, and when we took our things into storage we couldn’t find the unit and ended up spending a half hour looking for it. This was very confusing at first. We ended up having to pay the movers an additional hour. Very friendly staff and clean place.
Rocio G | First ImpressionsI like the fact that the storages have an alarm but when you look up there is a fence not a wall looks like some one can break into my storage many you should put motion sensors in side the storage.
Richard A | First Impressionsit wasn't the location that I had issues with. But 2 other locations and customer service... definitely want to talk to some one
Brittany A | First ImpressionsIt was very easy to rent my storage unit even with no reservations. The staff was friendly helpful. The unit was clean and they provided a lock for me and first months free. Great deal if you ask me. I always got charged for the locks for every storage unit but now here.
Renee P | First ImpressionsVery helpful and professional. Synai and Rod both were the best!
Joan E | First ImpressionsNot a good place what so ever
Michael V | Overall ExperienceService was amazing and move in was a breeze!!
Shanitra B | First ImpressionsTo be honest I looked at some reviews but had to keep on track so I was prepared for drama..nope no drama friendly efficent clean location inside and out, very professional and helpful. Nothing like the reviews. Thank you all because it's a team effort to have the people and the look of the place both on point. Great experience I'll choose this location because of how I was treated and that was kind and with respect it matters days are hard and it all matters. Thank you all again.
GERALDINE K | First ImpressionsLine a bit long.
Scott M | First ImpressionsThe girl Jessica was really awesome she is a great asset to your company. The manager Kayla made me feel welcomed.
JOHNNY H | First ImpressionsThe water fountains could of been clean alot better, except the one in the office, could use cleaning! Other than that everything was fine, including the restrooms!
Charles K | Overall ExperienceWill definitely use again.
Charles K | First ImpressionsSome of the tenants decided to park on the access ramp which made difficult to get to the front door of the storage area. Luckily it was reminded by a u-haul employee in about two hours time.
Chris R | First ImpressionsI love the lay out of your place it cool & clean just alot of space I love the carts you provide us to me are stuff on top of the hours u stay open till 10pm I love that every where else closes so early that you dont have no time to get your stuff there so thank you for that it means alot to be able to get in your storage I really need that time so must appreciate to u guys over there u do a good job your fast your helpful and you get us in & out your store is clean & I love that u have a bathroom that works I be sure to recommend all my friends in family thanks again Bernadette christon
BERNADETTE C | Online Move InLoved the service.
Dustin C | First ImpressionsWhen I was in the office last week a customer cut in line in front of me. When I confronted him he indicated he was in the line earlier and stated since he was in the "the store" he was untitled to get back in line although he was shopping. Jessica the cashier did and said nothing, but she rang him up.
Alenki J | Overall ExperienceI rented a unit at this location for less than one month of being there and left because of the manager Kaylah Ealy. Upon moving in on June 11th I asked employees on site if I could park in a specific spot in the parking lot near storage units. I was told it was okay as long as we had a unit on the property so my fiancé Sarah and I started parking there regularly on our visits. Everything was fine until June 22 around 8 AM when an incident occurred with Kaylah. Sarah and I pulled into the usual spot we were at and Kaylah came rushing up to us as soon as we left our vehicle and started pressing us very rudely about how “we can’t park there!” and “I’m the manager!”. We calmly tried to explain we asked if we could park there when we moved in and the staff said “yes”. We’ve also seen other people parking their cars in that area on occasion and it’s part of the property so we thought it was okay to be there. Kaylah just kept spouting off about how she’s the manager and demanded to know why we were parking there. We tried to explain we just got that new storage unit and can’t park up front because Sarah is in danger being pursued by a violent stalker. We explained the limited parking up front puts her car in direct public view and if her stalker sees that he will try to physically harm her. We told her we had to leave our last facility because of escalated violence towards Sarah and property damage to our last rental facility unit. Kaylah condescendingly said “uhhhh sorry, whatever you’re going through but you can’t park here!”. It was obvious Kaylah wasn’t mentally stable, she was aggressive, was being super petty about parking, and completely disregarded our unique circumstances and Sarah’s safety. Kaylah was more concerned about being correct and attempting to assert her dominance over us instead of being a professional, level headed, and understanding person. She refused to make a very reasonable exception for parking and has zero concern for people’s safety on the property. We tried to peacefully work things out and be rationale while Kaylah just disrespected us unprofessionally. Since Kaylah insisted on putting Sarah in harms way and refused to cooperate, we made arrangements immediately to leave the facility . We didn’t return to storage again until moving day to avoid further harassment from Kaylah as a precaution. We wanted to report her sooner but waited until after moving day to report her out of concerns she may try to retaliate against us for whistleblowing on her. The experience at this facility was highly unpleasant and we left because of Kaylah. The restrooms on the property weren’t being cleaned regularly causing a problem, but we overlooked it until we were poorly treated by management. The other staff made minor mistakes like giving us a storage unit under another persons name on move in day, but were otherwise decent people. Kaylah is the only one I’m concerned about and couldn’t stay at the facility knowing the manager is careless and reckless in her behavior. I actually tell people not to go to that facility and go somewhere else because of Kaylah. We tried to work it out with her but Kaylah didn’t have the mental capacity to do so and we expect management to hold mature conversations without being aggressive and rude.
Jonathan L | Overall ExperienceThere are 2 reasons why my experience was not “Excellent “ 1) no one ever answers the phones when I cAlled 2) there were chronic technical issues with the access key pads Overall, the wine storage is great value for the money and I would not hesitate to use your wine storage service again in the future
Jeffrey R | Overall ExperienceGreat storage place to keep your stuff. Very convenient.
Mario L | Online Move InAlways complaining my needs thanks again Uhaul and staff.
danny h | Overall ExperienceGreat customer service and helpful with all my questions.
Makeyyaa T | First ImpressionsI initially reserved a 5'x8' storage unit specifically so it would fit a 7' couch. Upon arrival, I was given a unit that was 5'x6'-6" and could not fit my couch. I had to explain to the staff that I was given a smaller unit than I had reserved and needed a larger one. He tried to charge me more but eventually gave me a unit at the price I was quoted. Throughout my time at the storage unit there were homeless people living in units, trash in the garage bays, and overall I was just uncomfortable there. I moved out after one month because I didn't want to have to pay to keep my belongings in this facility.
Colin M | Overall Experiencethank you for your services!
Lesila V | Online Move InVery fast, easy and convenient as well as great service.
Jessica H | Online Move InSuper friendly, and super helpful. Didn't look like the workers hated their jobs, and that's all I need. Thank you!! I've already suggested this facility to a friend
Ashley D | First ImpressionsCustomer service is always good. Thank you!
jamal r | First ImpressionsThey really took care of me in a time of need. Thanks Uhaul-Arden
Tanecia J | Overall ExperienceWe really love the way you have repurposed the old bakery. It's fun to have a little history with your stroage.
Catherine S | First ImpressionsI'm satisfied thanks
Ernest M | Online Move InHorrible so far lady at the office told me when I first got my storage access hours were until 10:00 show up at 8:30 and cannot get in the past two nights now
Anthony H | First ImpressionsThe manager and his staff were courteous, helpful and a pleasure to do business with.
Terry K | Overall ExperienceThe gentleman that checked us in was wonderful as was Malcolm.
Vicki O | First ImpressionsEverything was perfect
mazie B | First ImpressionsNa
Anna S | First ImpressionsI went in person and was helped by the friendly staff with renting a truck and storage and in a few minutes I was all set. We walked to see the unit and I was given a lock for it. All set for moving on moving day. The price is good for the security and convenience. Thank you so much to the staff there.
JEFFREY W | First ImpressionsNo roof above unit, which allowed rats and bugs to get it, rat trap inside 10 x10 storage unit, bad oder, facility itself was an old dingy dirty old building, it used to be a bread making facility which brought bugs and rats, Lights didn't stay on, air conditioning was non existent, because the ceilings were wide open to old roof of the old building, air conditioning just escaped out, water stains inside the unit, we canceled our agreement with uhaul in less than thirty minutes of moving our belongings in, had to move all our stuff out and re load our truck, the uhaul tape i bought is the cheapest grade of tape, wish I could return it and buy some scotch or 3m packing tape, Extremely disappointed in uhaul Had high hopes,, but it was short lived
Mark C | First ImpressionsMy experience was very very satisfying the staff was great and very helpful Josh is very nice and pleasant I called you John though I apologize Josh anyway I'm very very happy with my U-Haul self storage Lisa
Lisa D | First ImpressionsReservation process very easy, appreciate receiving a lock and the availability of moving supplies. Prices reasonable.
Deidre C | First ImpressionsThanks for the hospitality
Kokisha B | First ImpressionsHad a mishap where one of my boxes fell down and blocked the door from opening. One of the friendly staff members was able to push it back for me. Excellent customer service.
Roberta F | First ImpressionsI didn't store w UHaul because the space wouldn't work for me. I'm bummed because the facility and staff were great.
SABRINA S | Overall ExperienceJessica was awesome And super helpful
Raymond M | First ImpressionsVery happy with how quick and smoothly the transaction went down. Quick and easy. And I really like that I could access my storage in the evenings. The staff was friendly and informative. He answered all my questions, and had a really pleasant attitude. I love it when things go smoothly. It makes my day so much more pleasant
Kerry L | First ImpressionsThe staff was friendly and very helpful when moving in.
ShMeka P | First ImpressionsI wish I'd rented storage inits from uhaul to be begin with. I have units in a place w/very long walks down hallways & I am disabled; also w/very limited access hours. Everything is great @ uhaul...i should have known.! Kind, friendly, helpful staff, great drive-up access & good accessibility hours. I feel like my belongings are safe...alarm @ entrance, etc. Had uhaul offered 24 hr access, i would have rated it excellent.!
REBECCA G | First ImpressionsJosh and his staff were outstanding, especially Josh he was most helpful and very responsive to my needs. A great experience.
Terry K | First ImpressionsVery very good customer
Henrietta H | First ImpressionsI really appreciated your staff help. She was very helpful she even took her time to show us the storage.she is very nice lady. I really appreciate her service. I will highly recommend your facility to others. Thank you so much for your excellent service.
Ivamere M | First ImpressionsJosh and his team are some of the best professionals I have ever worked with! They took away all the stress of moving with their compassionate, caring, comprehensive and efficient service. I had no idea Uhaul had become so progressive in their customer service excellence. They were the best of the best. I will recommend them to everyone!
Karen M | Overall ExperienceGood service and friendly staff. Also I reccomend to get all moving supplies from them, they are half the price of other places.
Bijan D | Overall ExperienceGreat location. Clean storage unit. Reasonable price. I would recommend to others to rent here.
Brandie S | Overall ExperienceThey could not pull up my central reservation. Took forever for them to figure out how to renter all the information I provided over the phone to person in AZ. Took over 30 minutes while my per hour uHaul movers waited outside. Then couldn’t get the access card to work. New facility so the overhead doors didn’t work. It was about a bad experience as I have ever had. I am a person that has used uHaul to move across the country several times. The last time this month with a two unboxes.
David M | First ImpressionsI rented a moving truck and used storage at this location. Staff has excellent customer service and were great with communication! They were also very understanding! Best uhaul experience I’ve ever had !
MIKELA G | Overall ExperienceI also used Yawdy movers, through U Haul and they were absolutely amazing! Highly recommend!
Karen M | First ImpressionsThe employee needs help. No less than 2 people for staffing that facility One person cannot do it all there without crazy wait times.. Note; If the equipment is to cleaned on the outside from time oi time To cut the inspection time down for damage and safety. Also the Tire air pressure Must be at least close. Thank you T
Ted W | Overall ExperienceJosh was great to work with and made a difficult process easier.. The check out process was extremely easy and the entire facility is very clean.
Gayle B | Overall ExperienceI thank you for allowing me to settle my account and get my stuff back. I lost alot of value items in a different storage, so thankful I didnt lose anymore
susan d | Overall ExperienceWell the staff in NV at pick up were nice. And the Staff @ the Arden Way facility were very nice. Now It took forever because U-hauls computers weren't excepting the input. The other problem is the price on line along with availability was dead wrong! Then asking me to drive 200miles to pick up the trailer was Not ok. Also Not telling me there is One way trailers and "local trailers" was quite the surprise Also ... Then A large one way costing 50.00 less than on line or 1800 u haul quote on line.. I expect better
Ted W | First ImpressionsJosh was fantastic. He was friendly and made the process more than smooth.
Gayle B | First ImpressionsI can’t say enough good things about Josh Johnson. Everyone we have worked with in the past with U-Haul has been good, but Josh beats them all. From checking us out of the storage unit to pointing out the truck’s safety features, Josh was professional. Any recommendations for U-Haul from me will also include a recommendation for Josh.
JOEL H | Overall ExperienceI am very unhappy with my experience so far and honestly would like my money back. If I could have someone with authority call me I would appreciate it. Thank you 916 602 6078
Jasreet P | Online Move In1st ..key card wasn't working tried 6 times, 2nd I was given 3 storages in which 2x card didn't work and 3rd storage was not clean. Salesperson needs to concentrate on one customer at a time. I was so frustrated I just canceled the whole transaction. This was my 4th storage of the morning. . I was in tears
velda a | First ImpressionsThe girl who helped us was amazing! She was friendly, professional, personable, and went above and beyond to help us. She was a total rockstar!!
Amber A | First ImpressionsNeed to open 24hr storage access,you advertise it but don't offer any such service,that alone is enough reason to not use or recommend your services,this unit was actually my third storage rental I chose uhaul specifically for the 24hr storage access ,after unloading my stuff in the first unit -no 24hr access.so I loaded my stuff up and vacated and went to you guys on Arden ,again no 24hr access as advertised all over hauls websites it was a very frustrating ,stressful experience especially when it 24hr access was exactly what I needed for my move
JAMES C | Overall ExperienceWould like to store a car also it says on board ( on premise parking $25.00 ) When i asked i was told not at that location . why when there is space in front of the unit I am renting ? Other than that great experience.
Aaron B | First ImpressionsThe young woman who assisted me was not only professional but she was extremely accommodating and thanks to her customer service abilities I will be renting an additional unit and extending my rentals longer than I had planned previously.if I had a business I definitely would recommend to my HR department to hire that young woman as my manager immediately because in my opinion she lacked nothing and took care of an intire line of people very professionally in spite of a few growing impatient and irritable. She handled that with Grace and precision and that makes for one dang good employee excuse my French.
Dayna D | First ImpressionsNeed to open 24 hour access,the construction shouldn't matter you have on site security and covid -19 being a reason well that's just absurd. You advertise it you should provide it.
JAMES C | First Impressionsstorage was great. Also rented a Uhaul truck for 4 day, originally reserved it for 3 days. Tried calling the Arden location 3 times and sat on hold for about 10 minutes each time with no answer. Upon returning the truck the staff made a comment about not letting them know about extending the rental for another day. I tried calling 3 times so try and answer your phones.
luba k | First ImpressionsElizabeth and her staff were friendly, helpful and professional.
Christina C | Overall ExperienceThe personal thhere are rude , they lie, they are smeaky, they do things that are not exceptable! They were the rudest personal ive ever incountered in my life ! The office people are by far the worse ! Thr employees in the shop and out with the truck returns they are thr oppisite they are great
Delmer H | Overall ExperienceI didn't like that there was no gate or fence around the property
pamela s | Overall ExperienceThank you for helping make my move go smoothly
Emily D | Overall ExperienceThe service was excellent with the wonderful and hard working staff.
Valevatu K | First ImpressionsThis facility acquired my storage unit from another company. They treated me and my stuff amazingly. Thank you! My stuff was stored for 3 years... Opened box.... Like the day I packed it.
SHARON M | Overall ExperienceMove out date was 12/01/2018 Everyone was very friendly and helpful. Ms Myra was very nice on the phone & in person, very efficient too!
Lucy L | Overall Experience