Customer Reviews for U-Haul Moving & Storage at Arden Way

1,564 reviews

1324 Arden Way   Sacramento, CA 95815

(916) 993-5710

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 993-5710

1324 Arden Way
Sacramento, CA 95815

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Typical service received at this particular location has always been subpar. The reps either have an attitude or do not follow through with customer requests. Equipment is forgotten or unkept. I have always experienced some sort of inconvenience at this location whether it's having to come back for equipment that was supposed to be in truck, being charged extra for something that was not explained or claimed would not be charged for or a snide remark from a rep because I have complained.

Margeaux L. 
Rating:
3.0

Customer did not leave a comment.

Alison G. 
Rating:
4.0

Customer did not leave a comment.

Ismael O. 
Rating:
5.0

Great service at this location, the employees were very nice and respectful the facility was very clean and modern if only I were able to get propane at this location as well.

victoria G. 
Rating:
3.0

Clean the trailer before renting it to a customer.

Taylor B. 
Rating:
3.0

The trailer we picked up didn't have trailer lights, the blinkers and break lights worked but not the regular trailer lights.

Corbin B. 
Rating:
1.0

The counter service men did not help at all. The equipment I pid for was not in the truck. He wasn't clear with the location of the vehicle and kept helping other customers because the other staff with him didnt know how to fix someone booking at a different location. Kept going back and forth to get the keys, find the truck, go back in to get my own equipment I paid for (dolly, furniture pads, boxes, etc) and it was an awful experience. Never booking ever again.

Marnelle M. 
Rating:
1.0

Ripped me off with no call back.

John S. 
Rating:
5.0

Customer did not leave a comment.

Ehan M. 
Rating:
5.0

Customer did not leave a comment.

Phil K. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

Vince P. 
Rating:
4.0

Location was understaffed at 11am. Rep doing his best to manage workflow alone. I was impressed on his diligent focus on equipment safety and that he changed out the towing chain set before releasing the trailer to me.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Gerardo V. 
Rating:
1.0

Customer did not leave a comment.

luciamicaela C. 
Rating:
1.0

Your service sucks all around, period. You were late to drop off the boxes, late to pick them up. When we called to ask where TF they were after they were 4 hours late the lady on the phone just kept saying "Well they're probably running late and I'm off at 5, so...." like "I'm off the clock and that's not my problem." Not only have you lost a customer for life but I will actively be telling everyone I know how terrible of an experience this was. I'll be using any service except yours, even if it costs me more money because you're not worth the headache and 'extra' intangible costs of doing business with this company.

ian C. 
Rating:
5.0

The girl who processed us in was very polite and professional.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

shirley G. 
Rating:
5.0

Staff were so helpful and patient. There were a few stragglers a few minutes after closing, including myself. They took the time to make sure everyone had what they needed. Excellent customer service!

MEGAN T. 
Rating:
5.0

Customer did not leave a comment.

Constantin Q. 
Rating:
5.0

Customer service was great, the rep I dealt with was terrific.

David H. 
Rating:
5.0

Customer did not leave a comment.

aaron H. 
Rating:
5.0

The customer service at this location was outstanding. Friendly staff with big smiles. Fast and efficient service.

Elize R. 
Rating:
4.0

Customer did not leave a comment.

Amadeo R. 
Rating:
1.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

JASIN H. 
Rating:
4.0

Was forced to go to this location when your company moved my pick up.

Nicki S. 
Rating:
5.0

Good service

Sandra F. 
Rating:
1.0

The Arden location was the 3rd location I was directed to in the 3 days since I made the reservation. The guy who assisted me came back from break wreaking of Marijuana, had a very difficult time using the computer, could not find a drop off location in SEATTLE for us and extended our reservation and use by a day! Even though I corrected him three times. Costing me an extra days rent.

David V. 
Rating:
3.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Leopoldo M. 
Rating:
4.0

Thank you for your help

Carlos C. 
Rating:
3.0

I like the location and my unit never got tampered with but some of the people renting units from here might be leaving in the unit and the friends they would bring around looked very sketchy. I never came along because I didn't feel save at times. I do feel bad for the person cleaning because people leave alot of garbage around.

Yolanda S. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
1.0

Horrible customer service, manager and staff did not want to help at all. The truck was having its battery charged when we tried to check it out, couldn't find someone to help unplug it, then when we did they clearly didn't want to be working. Could not locate the keyS, asked a question and the employee said “I don't know anything, I just work here”. Truck check engine light came on during the drive after we picked it up. Spent over an hour on hold with calling customer service. Overall the experience was poor and we will not be renting from uhaul again, especially this location.

Anthony S. 
Rating:
5.0

Give the guy who took my trailer a raise. He was great !

Allen S. 
Rating:
5.0

Customer did not leave a comment.

Renee H. 
Rating:
5.0

Customer did not leave a comment.

REGINALD B. 
Rating:
1.0

I was scheduled to pick up at the Florin Road location at 8am on September 1, 2022. When we arrived timely we were told the 26' truck was not available. We were then told to pick up at the Arden location which took us a long time to drive since rush hour traffic on the freeway. We were told at the Florin location we would be given a discount on the rental, mileage and receive a gift card. The Arden location said there was no discounts applied to my rental. This location change resulted in my paying movers an extra hour since we were delayed over an hour and a half. I received no call nor text to advise the Florin location would not have the truck. I even called on August 31st and confirmed my truck pick up at the Florin Road location.

Nancy O. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
5.0

I liked the youngin. He was legit

Calvin T. 
Rating:
5.0

Customer did not leave a comment.

Adriana O. 
Rating:
5.0

This was the best experience I have had renting a U-Haul. Outstanding customer service as well as a clean and well-maintained vehicle. I would highly recommend this location to my friends. Thank you!

Diane C. 
Rating:
5.0

The pick up exceeded my expectations. I can't remember the gentleman's name who helped us, but he was very knowledgeable, checked out that the trailer was in proper working order, and explained things to us

Richard D. 
Rating:
5.0

Tyrell was great to work with. Explained the use and safety of the equipment very well. I was in fact very pleased with the ease of use for the equipment I rented. Thank Tyrell for me please

JAMES D. 
Rating:
2.0

I was not provided my "preferred" pick up site and was notified a couple of days before and I had to scramble to find a ride there. Rough neighborhood. The truck that I rented had not been checked in from previous rental when I arrived at my appointed time. At first they thought they did not have a truck to rent to me.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

Lashunda L. 
Rating:
2.0

Difficulty in accessing my Uboxes. When I arrived to place more items in the Uboxes, the box wasn't ready for me to load. I had to wait 30 (additional) minutes.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

Luis L. 
Rating:
5.0

Customer did not leave a comment.

oscar G. 
Rating:
2.0

Make the process to get truck easier

Luke A. 
Rating:
2.0

Provide customer with a receipt showing dropped off confirmation, mileage and final charges. Disappointed to see so many charges for the same amount for the same rental car including pick up and dropped off.

david X. 
Rating:
5.0

Emily was a great representative of your company! She explained everything and was very thorough in her job! Good experience🌷

Rose N. 
Rating:
3.0

Customer did not leave a comment.

david X. 
Rating:
3.0

Only reason why I wouldn't recommend or even go back is because of the GM , she has an extremely poor attitude and is very disrespectful .. I might even use a different company next time I need to move or rent a truck - seeing as she's the General Manager and she could be at any location at any given time . She was rude and had a horrible attitude , my pick up was scheduled for 8am and it was way too early to be having a poor attitude , like she woke up with a shitty attitude and brought it to work - she had horrible customer service & zero manners . She was a nightmare to work with . The man who did my truck return a few hours later , however was amazing .. he didn't see me right away - but once he did he took care of my return quickly, efficiently and was very respectful.

Rochelle A. 
Rating:
3.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

It was relatively easy to reserve the truck, and we needed to extend the time a couple hours wich was quick and no hassle. Great service over all. Moving is stressful and this location made it less of a headache.

Antonio C. 
Rating:
1.0

The head light switch doesn't work and my dashboard was out completely couldn't see how fast I was going at night My back lights didn't work got pulled over gladly gave me a break And light in uhaul box was out couldn't see at night when I was unloading No A/c and it was over 100 degree weather terrible

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Gina G. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

I would like more advanced notice of when the box was being delivered. Since it was going to an apartment that I did not live at yet, I couldn't wait there for the entire day. I was living 20 minutes away and was only given 10 minutes notice earlier than the 9 to 4 timeframe I was given. It was fine because a neighbor was there to accept it but to help avoid delay for drivers, as well, there should be a more narrow time frame or notify us about an hour beforehand.

Henry F. 
Rating:
5.0

Great experience using 24/7 share. The easiest experience I've had renting anything

Antonietta C. 
Rating:
1.0

Truck not ready. Back door would not open. Other equipment (dolly, mats etc) not ready. Gas gauge below E.

edward L. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Super chill location

Craig G. 
Rating:
1.0

Just terrible, they got so many things wrong, including where I was to drop off the equipment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Jatinder M. 
Rating:
5.0

No complaints staff was kind trailer worked as expected.

Nimoy F. 
Rating:
2.0

Don't lie to customers. I did not get my fuel credit for bringing it back with more gas then I got it.

Julio M. 
Rating:
2.0

Nothing

Charles K. 
Rating:
1.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Philana B. 
Rating:
5.0

Very helpful an great customer service.

Amber S. 
Rating:
1.0

Will never use U-Haul again. The amount of fuck ups this location and the Georgia location has done has convinced me it's the company in general and not a specific location. Constantly getting hung up on. Transfered to different(wrong) departments each time I call. Customer services over the phone, at a specific location, and the live chat don't go anywhere. No one knows anything so you always get transferred. Can never get a call back besides one sweet lady here in GA. Why make a drop off and pick up window time when you can even deliver it within that time frame? MONEY WASTED hiring movers to be here at a time when it's estimated our things would arrive and when we sent out, just to not have the containers here. Yet again. Arden was a shit show, and GA was only better in the fact one costumer service rep was embarrassed for your company's shit show, and the kind delivery drivers. I would never recommend U-Haul to anyone I come across to.

Anissa P. 
Rating:
4.0

Customer did not leave a comment.

Hilda G. 
Rating:
5.0

Nothing! Your crew at 1324 Arden Way is beyond awesome!! The BEST!

Amanda G. 
Rating:
1.0

Check the vehicles and maintenance before leasing them and fix the repairs needed on the trucks.

Angelica S. 
Rating:
1.0

The guy at the counter was awesome but uhual service is the worst, the second time i experience this, it will be the last time. I booked a month in advanced, they called day before that I would have to drive 150 miles to pick up truck. Totally unacceptable, the rep on the phone was not doing job right I had to tell them multiple times what to keep searching for and I was able to get the truck I wanted within the same city. Then, the pick location said I could return it at an alternate location for a discount, it says on my contract also, but when I returned it the return location had no clue how to handle that kind of contract, again, I had to walk them through on how to figure it out, not my job. In front of the rep I had to call traffic center, that person also didnt know what to do, but I think they did and was just trying to get me to go somewhere else because she put me hold and came back and on my speaker phone told the return location employee what to do. Lots of stress when the stress of moving is already there.

Rogelio M. 
Rating:
5.0

My attendant was great, she noticed a bad tire on one and looked for another transport . Your blessed to have such a employee to represent your company. Thank you

Derek G. 
Rating:
5.0

Staff made the return process easy.

Donald V. 
Rating:
5.0

all is good

Felypa C. 
Rating:
3.0

I liked how simple and neat it was use the app to make the drop off easy.

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

Milton C. 
Rating:
3.0

Long wait time. The return location had wonderful customer service & efficient speed to help every customer.

Daymian H. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

ROWEN M. 
Rating:
5.0

Customer did not leave a comment.

Sengthong S. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
3.0

Customer did not leave a comment.

Sunshine G. 
Rating:
5.0

Customer did not leave a comment.

suraiyaa S. 
Rating:
5.0

Customer did not leave a comment.

Eugene Q. 
Rating:
3.0

Customer did not leave a comment.

Keri W. 
Rating:
5.0

Customer did not leave a comment.

jhosioh G. 
Rating:
5.0

Customer did not leave a comment.

Suzan K. 
Rating:
1.0

Customer did not leave a comment.

Prettice C. 
Rating:
5.0

Have jackstand on 5x8 trailers optional when ordering. Moving from apt. had parking restrictions. Traveling, hotels/motels when full no parking for cars w trailers makes it hard to unhook to park into stalls.

Terilyn H. 
No reviews have been submitted for this location.

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