Customer Reviews for U-Haul Moving & Storage at Arrowhead Towne Center

7096 reviews

8746 W Bell Rd   Peoria, AZ 85382

(623) 974-5446

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 974-5446

8746 W Bell Rd
Peoria, AZ 85382

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Can't believe one person does it all. She's a super woman

RONALD S. 
Rating:
5.0

Great service!

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Easy, convenient and the UHaul representative was very sweet!

ANN N. 
Rating:
5.0

Jennifer is informed and very efficient. I would hire her in a heartbeat.

WILLIAM O. 
Rating:
4.0

Everything went smoothly and they were very understanding and willing to move my return time when needed. Only note was a dolly was ordered but was not in the truck. Employees were apologetic and waived that extra $7. Will be using again for my future moving needs.

Vanessa V. 
Rating:
5.0

You did great

Gloria M. 
Rating:
5.0

Customer did not leave a comment.

Syntyche F. 
Rating:
1.0

I was overcharged for a 1 day rental of a 5' x 8' trailer. It is impossible to speak with anyone on the phone because they are understaffed. After waiting on hold for more than one half hour for 3 consecutive calls, I contacted the corporate office through chat. A manager was supposed to call me back but never did. Now I am disputing the charge with my credit card company. I will never rent anything from this location again. Understaffed, overworked, and disorganized.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

LINDA L. 
Rating:
5.0

Customer did not leave a comment.

HOWARD E. 
Rating:
5.0

Very helpful and professional

TERRY Q. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Kathleen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
4.0

Customer did not leave a comment.

Constance W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM H. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Simply excellent service.

MITCHELL MCSWAIN C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW I. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
3.0

Over crowded with units so accessibility is a challenge. The staff seem less then impressed to be doing what they do. Not location specific, but uhaul specific, the app for after hours rental is absolutely infuriating so i would suggest either improving the app or getting rid of the service and making everything face to face or telephone customer care.

BRANDIE G. 
Rating:
5.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

CARL L. 
Rating:
5.0

Customer did not leave a comment.

Cathy L. 
Rating:
5.0

Customer did not leave a comment.

Howard R. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

My wife and I are very grateful and thankful for you President of UHaul Corporation for providing a safe secure environment, since 2000 through June 2021. The UHaul Storage Unit Facilities were always clean and will always remember how kind and considerate your UHaul Staff has been very Professional.. We thank you😊😊!! Thank you 🙏 UHaul Corporation so, much for the many years providing security and protection of our precious family property. UHaul Corporation, Thank you, and your professional Staff and professional Teams for always providing excellent professional quality customers services. Thank you, 😊😊!! Sincerely, Mr. & Mrs. Douglas Thulin

Douglas A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

SONIA F. 
Rating:
5.0

Nothing....... It was a totally great experience. thk you

WALTER Z. 
Rating:
5.0

Customer did not leave a comment.

LUMER A. 
Rating:
5.0

Treated us very well

DALE L.  |  Overall Experience 
Rating:
2.0

The app instructions for returning the truck were frustrating. After I share my location, it goes to the page to enter milage and gas and to take a picture showing those things, but when I submit the picture it takes me back to the beginning of the process. I must have done that 6 times and it kept doing the same thing. I finally got it to work after going to the website, but the mobile app needs to fix that.

Austin M. 
Rating:
5.0

Agent was extremely helpful and knowledgeable.

SABRINA V. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W.  |  Online Move In 
Rating:
5.0

The people who work here care about each customer! They do an amazing job at knowing everything about each customer! For example, I had a 5x10 storage unit and another couple in front of us needed one but they were all booked. They had us move out that day so the couple could use the unit and they gave me a deal for the unit! Plus their help with me and my wife moving and using a truck was more than a 5 star service! That is the only u-haul I have ever used, but I am confident to say that it has the best customer service and nicest, friendly staff in Arizona for u hauls!

RYAN CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
1.0

Keep doing what you are doing everything was great

DANA D. 
Rating:
5.0

Will use again.

Elizabeth C. 
Rating:
5.0

They Are Great!

HOWARD R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

none

Maritza F. 
Rating:
4.0

My card was run for authorization when I picked up the truck and when I extended the drop off time it was run a second time. This caused a hold on the bank account of twice what was due, I was actually paying with a different method and I was NOT advised prior to the 2nd authorization being run which REALLY could have messed up my finances had I not been checking my account for something else.

JEREMIAH W. 
Rating:
5.0

Customer did not leave a comment.

JOE G. 
Rating:
2.0

The associates at this location told me I needed to hook up my car to the dolly on my own. I sat in my car waiting for them to came back and after five minutes , she can out and asked if I needed help. She said I was supposed to do it myself. Why would a customer do a job that requires three people be required to do it on the or own? I was baffled. Despite them being kind it didn't make sense.

TAILA W. 
Rating:
5.0

There was a bit of a wait on the Friday of Memorial Day weekend but apart from that the staff was absolutely fabulous in every way.

Terri B. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
2.0

This location consistently has undertrained staff and has an extremely combative vibe, as though they'd prefer it if you went somewhere else. There is only one consistency in both of my visits, as their large staff turnover rate meant I dealt with entirely new employees both times; except management. The manager sets the example of how to interact with customers, and she makes no attempt to be helpful or respectful. In addition to that, she has employees using their personal phones to take pictures of customer ID's. I realized it was within the uhaul app, but you could see why that was a bit concerning for me. Basically the entire experience within the store was frustrating and unprofessional aside from the big guy that received the truck on my return. He seemed to have the ability to talk to people like a human normally does. Make him manager and there's no doubt that things will improve.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

April M. 
Rating:
5.0

This was the fastest and smoothest pickup and drop off I've ever had. Ms Rucker was fantastic

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

RODNEY G. 
Rating:
5.0

Nothing, always a pleasure doing business here.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Marcia G. 
Rating:
4.0

👍

DALE W. 
Rating:
3.0

Yes where we dropped it off at the general manager took care of us and she is very polite and helpful person. Her co-worker was loud . She was calling the mail customer's honey sweetheart that type of thing very unprofessional.

Robert P. 
Rating:
5.0

Improve your website!

KENNETH J. 
Rating:
5.0

Allow your website to upload the pictures from your phone. I took all the photos ahead of time and then I went to fill out the return and had to take the pictures again. It can't upload. A simple upgrade.

DALE S. 
Rating:
5.0

Customer did not leave a comment.

Waleed E. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
1.0

Customer did not leave a comment.

Debbie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

The staff that work there were absolutely phenomenal. We had some issues with our car and making our purchase work, and they did everything they could to fix it and they resolved the problem. The only issue was the location being so far out when we were trying to get one closer to downtown Phoenix.

BRETT S. 
Rating:
5.0

I had great service and was able to upgrade to a larger truck with a ramp. Very friendly and helpful.

KELLY N. 
Rating:
1.0

The move in was horrible the employees could not help us . We pull up in our rent trailer after driving it from Oregon planning to empty into the storage unit . To our surprise the unit had a pillar in it and it was half the size we paid for. Tried to talk to the employee about it and he said to bad that what you get. The manager was no help at all I would never recommended them. To say the less we move all of our stuff to a different storage company.

Debbie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
3.0

The staff was very nice. However, once the guy set hooked up my trailer, he didn't explain anything - or go slow enough for me to understand how he hooked it up. I know most people don't care, but I do and it would have been nice for him to offer to go over it with me.

Kelly R. 
Rating:
4.0

Wished the trailer had lift support (similar to a boat crank wheel) at the hitch/hook up to assist with the weight of the trailer taking it off/on.

ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

JAMES ARTHUR B. 
Rating:
5.0

Customer did not leave a comment.

Brion G. 
Rating:
4.0

Customer did not leave a comment.

SONIA M. 
Rating:
5.0

Customer did not leave a comment.

MARC A. 
Rating:
5.0

Thanks

ROGER P. 
Rating:
5.0

Customer did not leave a comment.

ANDREAS M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

DAVID M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

Average service. The guy who checked me in did a good job. That being said, my reserved rental was not on site and I had to take something much bigger than I needed or wanted. Also, my dolly was never loaded and I had to go back. The dolly I did receive was in ill repair and while still helpful was again not what I needed. I'm not necessarily upset but things could have been better. I will continue to use Uhaul.

STEVEN S. 
Rating:
5.0

Jennifer and her team are a breath of fresh air when you have to rent a UHaul truck, etc. They are professional, friendly, and very efficient.

LAWRENCE Z. 
Rating:
4.0

Customer did not leave a comment.

KITTY L.  |  Overall Experience 
Rating:
5.0

Smith's. Jennifer who assisted me was very professional and accomodating. She has so much knowledge and a definite asset to the customers that she reaches out to. Thank you.😊

Lorraine B.  |  First Impressions 
Rating:
2.0

Waited in line 25 minutes to return the truck. Finally had to just leave.

RALPH M. 
Rating:
5.0

The Haul location was adequate, but limited parking for customers. We were able to pull the truck and trailer into the lot with no problems, but finding a parking space for our personal car was frustrating.

JIMMY A. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY F. 
Rating:
5.0

Staff is excellent

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

George J. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

MONICA N. 
Rating:
5.0

The manager Jennifer, is outstanding! Provides extraordinary services and is a real credit to the U-Haul corporation. Having people like her make it a joy to use the services that are provided. If we were not moving we would still be storing our excess items with your organization. Thank you so much for all the services you over the years.

Don C.  |  Overall Experience 
Rating:
5.0

Sorry, have no suggestions for improvement. I'm a happy customer.

PALMA J. 
Rating:
5.0

Customer did not leave a comment.

Howard R. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
1.0

Had a hard time picking up had a issue with our reservation the first store they said our uhaul was already reserved and they where not moving . So we had to go to this location had a issue with dropping off and Using a credit they where getting frustrated and they didn't have wanna mess with it and then finally after they realized I wasn't going anywhere with out them helping me she got on the phone

ALBERT C. 
Rating:
5.0

Every thing worked well. The rep on the phone was very helpful . The folks at the center were positive and professional. The equipment was great we had a safe uneventful trip.

ALLEN B. 
Rating:
5.0

Nothing that we can recommend. Continue business as usual.

THOMAS Y. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL S. 
Rating:
5.0

They honored their word and were courteous. I would recommend and use them again. Rates were reasonable as well.

George G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

Customer did not leave a comment.

REX F. 
Rating:
4.0

We rented a trailer and the hooks which hold the tailgate in place we're not working correctly. When we returned it the guy was surprised. We took pictures. Uhaul did give us a discount which is the reason I say I'd recommend this location

LONNIE C. 
Rating:
5.0

Very helpful and friendly staff. I will use this location again as needed. Very convenient.

Robert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louisa P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathleen S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kristofer K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEN B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff S.  |  Overall Experience 
Rating:
5.0

Hard working staff and helpful.

Robert D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shirley w.  |  First Impressions 
Rating:
1.0

I sold my U-Haul Stocks, I emptied my storage, and I have 5 family members doing the same this next weekend

Stephen L.  |  Overall Experience 
Rating:
4.0

I encountered a problem trying to lock the unit; after a long exhausting day, I couldn't get the top part of the latch to slide forward placing the plunger into the hole in the door frame. A young man from the office came to help but was unable to get the latch to engage as well. He told me no one would be available to fix it until morning. Obviously that wasn't acceptable. He left to see if someone else could help. After standing at my storage unit for about 10 minutes I went outside to see the young man who had been helping me was now in the driveway assisting people w/ their rental trailers. So I called the U-Haul main number and held for nearly 15 minutes. While I was holding the young man comes to me to report that his manager is gone and she's not answering the phone because she's off duty now. I was also told there was no emergency number because this problem had never occurred before. The lady who answered my call shared that if the unit couldn't be locked, the store had an obligation to move my belongings to a secure facility if that was needed to secure it. I explained that we had just moved three safes into the unit and that would be extremely difficult without the appropriate equipment. After a long hold, she comes back on the line and tells me she's "just going to have to wake Jennifer up." I didn't realize it, but the rep connected me directly to Jennifer who clearly wasn't happy with the call. She tried to explain that the store was closed now and there was no one to help. I told her this all began before the store closed. Finally she offered to get the situation corrected and told me she would call me back. Almost immediately two attendants came running to help. Turns out that in order to get the top latch to engage, it requires the user to literally stand on the handle applying all the user's weight for this particular unit. At the end of an exhausting day to have run into this odd situation was tear-inducing and to have a staff that seemed so ill-prepared was even more frustrating. It took more than an hour to correct something that should have taken the amount of time it would take an employee to get from the store to the unit in question but an hour was unacceptable. Jennifer could have called me back too to make sure everything was finally handled correctly and to my satisfaction, but...I will continue to use the facility but will recognize that if assistance is required, it seems to be limited by knowledge, imagination and desire.

Sandra C.  |  Online Move In 
Rating:
4.0

Would be nice to have trash can available. Could not find anywhere to throw away even a coffee cup.

Deborah F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luther D.  |  Overall Experience 
Rating:
4.0

Great service

Orlando G.  |  Overall Experience 
Rating:
5.0

Staff was amazing will definitely recommend location to anyone who needs storage.

Ana C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Ann O.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful.

Janice D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah F.  |  First Impressions 
Rating:
5.0

All around great experience Uhaul is still my favorite when it comes to moving and storage Thanks Uhaul team.

Orlando G.  |  First Impressions 
Rating:
1.0

The manager and assistant manager are rude, arrogant, disrespectful and unprofessional!

Stephen L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lindie K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria K.  |  First Impressions 
Rating:
5.0

I only use U-haul

DARRELL C.  |  First Impressions 
Rating:
5.0

I was very pleased that I was able to arrange rental of a storage unit at your location while doing so from my main residence here in Canada. All contact with staff regarding my questions was handled so professionally, that I would definitely recommend and use Uhaul storage again when the need arises. Thank you, Larry Fielding

LARRY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harlee B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

THOMAS E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOLA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUSTIN F.  |  First Impressions 
Rating:
5.0

Great attentive staff

NICHOLAS T.  |  Overall Experience 
Rating:
1.0

You guys are too EXPENSIVE!

Ana M.  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful

Larry N.  |  Overall Experience 
Rating:
4.0

The only reason why I didn't give it an excellent had nothing to do with the location. I was unable to pay rent online due to the way corporate has their program and accounts set up online. Fortunately the location was kind enough to take my payments over the phone.

Jeanne L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kirstin v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

martin h.  |  Overall Experience 
Rating:
5.0

Clean. Easy access!

MARYANN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

claire b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN G.  |  Overall Experience 
Rating:
5.0

Fast and convenient check in. Was able to upgrade without any issue.

Bruce H.  |  Online Move In 
Rating:
5.0

Loved having the carts available to help with the move in. Thanks

Larry N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeanne L.  |  First Impressions 
Rating:
5.0

Well secured, friendly service and easy to access

Gilbert M.  |  Overall Experience 
Rating:
5.0

This location is absolutely the cleanest and most well kept we have been to. The gentleman whom serves as the maintenance/janitor is always cleaning and very pleasant to speak with. The whole storage area smells and looks clean all the time and the bathroom is always super clean. He does an amazing job and when we need storage again (or a truck rental), we will be back here entirely based on the amazing job he does.

Patrick L.  |  Overall Experience 
Rating:
5.0

Thanks

LANCE L.  |  Overall Experience 
Rating:
5.0

Team always communicated efficiently, effectively and graciously. If I needed storage, I would use U-Haul again!

Ariana D.  |  Overall Experience 
Rating:
1.0

There was no climate control in the storage area even though we paid an extra $20 month for it, the rates are unreasonable for what you get, and the staff will argue with you instead of being helpful or offer useless solutions. The storage unit when we moved in was showing 105° on the thermostat that said “climate control between 65-80°” so it was a miserable experience moving stuff in and we had the same experience moving stuff out. I would never recommend this storage facility to anyone.

Michael T.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and extremely helpful. Thank you. Nick

NICHOLAS T.  |  First Impressions 
Rating:
3.0

I reserved a climate controlled unit and when I got there it was not available and so I did not great climate control. I selected that size because it was the biggest one I could get that had climate control. Had I known I was not going to get climate control, I would have packed different items to store and I may have selected a bigger unit. Because I had planned for the smaller unit, I only packed enough to fit in the smaller size. I had a four hour drive from Henderson, Nevada, and there was no option to go back and load more into the truck. I hope this makes sense. Accurate communication up front would have made for a much better experience. The staff was empathetic to the situation, but your “reservation” system undermined my experience significantly.

Damian S.  |  First Impressions 
Rating:
5.0

I did have to waite a good 10 minutes to close out my storage . There was absolutely no employee enter the office with a line of at least 5 people behind me and three walked out. All of a sudden two employees showed up at the same time.

CLARA W.  |  Overall Experience 
Rating:
4.0

The facility maintenance person at this location is top notch, friendly and efficient. The only negative that I noticed at this particular facility is that they always seemed to be overstocked with rental trucks and, especially during the week, loading and parking space was often hindered; trucks were always parked in the loading area of the storage. This was especially cumbersome when I needed moving companies to come to the location.

JOHN FREDERICK P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARYANN C.  |  First Impressions 
Rating:
3.0

Locking on storage unit hard door to lock , opposite of others we have used. It just took time.

Mike S.  |  First Impressions 
Rating:
5.0

They are friendly and help good workers and build office clean and neat not messy..

KENNETH C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathleen s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZELMAR K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
3.0

Booked the size I did because I needed the whole unit and thought I would actually get all the space. There is a Giant concrete piller in the unit so there is less space than antipated. Not much for $100+ a month.

Katrina M.  |  First Impressions 
Rating:
5.0

Great storage facility. Safe, clean and friendly staff. A great size for the cost! If I need storage again, this is the place I’ll go...and I’ll recommend it to my friends.

Joshua M.  |  Overall Experience 
Rating:
5.0

the people at U-Haul have always been very friendly and extremely helpful.

gary m.  |  Overall Experience 
Rating:
5.0

Thank you.

James W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W.  |  Overall Experience 
Rating:
1.0

did not have a good experience here. I rented a 10x10 storage room. When I checked in they asked for a credit card to pay monthly. I did. Then I got a late notice fee for late payment. The employees parked at the loading/unloading dock. Every time I came to enter I had to ask someone to move a vehicle. The manager was indifferent about it and just said “ya we don’t have much parking here. So I waited. The driveway was always blocked, always had to wait to get in to the facility. I won’t go back to this facility.

Paul S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory Z.  |  Overall Experience 
Rating:
5.0

Very pleased with the helpful staff, clean storage area and clean truck.

JEFF J.  |  Overall Experience 
Rating:
4.0

Alarm went off EVERY single time we opened the unit. Very annoying.

Mardell K.  |  Overall Experience 
Rating:
5.0

Outstanding knowledgable staff great facilities. I have been using uhaul for my storage for 10 years.

michael r.  |  First Impressions 
Rating:
5.0

Erica; Robert; Rebecca to name a few are SPECIFICALLY why we choose to rent at this specific location. The service, follow through, attitude and professionalism Here is unique and greatly appreciated

Jacqueline G.  |  First Impressions 
Rating:
5.0

Excellent people

willie h.  |  Overall Experience 
Rating:
5.0

Every one there was great to work with.. 5 stars!!!

Michael G.  |  Overall Experience 
Rating:
5.0

Charles is amazing! Thank you for your excellent customer service!

diana s.  |  First Impressions 
Rating:
5.0

We had a very pleasant experience here and all our needs were accomplished with no difficulty. Very well run location Staff was friendly and very helpful. I would recommend this location.

Michael G.  |  First Impressions 
Rating:
5.0

Easy storage set up and security, and departure.

LouAnn L.  |  Overall Experience 
Rating:
5.0

Excellent service, friendly staff, clean equipment, and answered all questions about the facility — overall a great experience.

Shirley F.  |  First Impressions 
Rating:
5.0

Complex very clean and loading ramp made it very easy to unload and load items.

Jim K.  |  Overall Experience 
Rating:
4.0

Very good and clean,very friendly staff too!

ROBERT K.  |  Overall Experience 
Rating:
5.0

U-Haul employee was very courteous and went out of her way to explain the options available and gave us an outstanding tour of the facility.

Michael G.  |  First Impressions 
Rating:
5.0

Erica and her team went over and above to meet my storage needs. Thank you

Renee M.  |  First Impressions 
Rating:
5.0

Everyone at arrowhead Uhaul was great. Everyone was kind, courteous and friendly. I had a great experience at the Uhaul facility. I'm a very satisfied customer. So thank you Uhaul.

ALEXANDER K.  |  Overall Experience 
Rating:
4.0

None

Jacqueline D.  |  Overall Experience 
Rating:
5.0

Everyone is always so helpful and patient. Really like this location.

Jayme M.  |  First Impressions 
Rating:
5.0

First rate service from staff. Facility clean and neat

Frank M.  |  Overall Experience 
Rating:
4.0

I love UHaul Airizona on Bell you

ida c.  |  First Impressions 
Rating:
4.0

Everyone was so helpful. Even the people that are unloading helpful Awesome Thank you

Dolores D.  |  First Impressions 
Rating:
4.0

My only concern with this facility is recently the parking lot has become so congested with trucks and trailers it can be difficult to find a parking place.

CAROLE B.  |  Overall Experience 
Rating:
5.0

Great place, but so hot inside. My helpers nor I could feel the cooling system while inside.

Desiree B.  |  Overall Experience 
Rating:
4.0

I would recommend UHaul to a friend ... only a couple of concerns: Cleaning solution smell is almost intolerable once stepping inside. Difficult ingress/egress - finding a parking space. Thank you.

Tami S.  |  Overall Experience 
Rating:
5.0

made everything easy, from phone calls, to taking payments over the phone and answering questions

steve s.  |  Overall Experience 
Rating:
5.0

Parking is a problem, to many uhaul trucks and trailers parked there, no room for customers

Robert R.  |  Overall Experience 
Rating:
4.0

Our experience was so much better than expected because of Kaitlin Evangelista. Her effort for us was above and beyond the norm. She is friendly, courteous, reliable and responsible.

MELINDA M.  |  First Impressions 
Rating:
1.0

Having me drive way over to the storage to bring a lock and and to be me a card to get 24 hour access amd can't get in my storage and called customer service and they were no help no good service

Leona B.  |  First Impressions 
Rating:
5.0

Staff had good communication between coworkers which showed efficiency with all customers.

Laurel R.  |  First Impressions 
Rating:
3.0

My reservation for the climate controlled building was not correct. I was quoted a price for a unit in the climate controlled building and the day I showed up to they did not have any units available

ANDREA L.  |  Overall Experience 
Rating:
5.0

Erica was great

keith D.  |  Overall Experience 
Rating:
5.0

Very clean & friendly staff

MICHAEL H.  |  First Impressions 
Rating:
1.0

I will NEVER use or recommend this uhaul arrowhead to ANYONE. My lock was cut and replaced when I had my storage paid,this caused very uneeded confussion. Your Manager Erica leaves much to be desired!

Kelly M.  |  Overall Experience 
Rating:
5.0

Very well maintained and staff facility.

Donald H.  |  Overall Experience 
Rating:
3.0

Checked in with cell phone for truck rental. I also paid for 3 helpers to move. I had the truck set up for a 9:45 am pick up. Check in with my cell phone took over 30 min and I paid movers for that

manny v.  |  Overall Experience 
Rating:
5.0

Thank you

BARBARA W.  |  Overall Experience 
Rating:
5.0

ggfhfghhgfhkjljjh

Bryan F.  |  Overall Experience 
Rating:
3.0

Was kind of disappointed when I was told they don’t pro-rate. Rent was due on the 12th and I moved the 15th and still had to pay for the full month. Other than that, the place was your typical u-haul.

Karl C.  |  Overall Experience 
Rating:
5.0

Super clean!. Inside storage area is convenient, well maintained. Secure. Cameras everywhere. Always carts available. The staff is very friendly.

Gregory C.  |  Overall Experience 
Rating:
5.0

Greatest

michelle a.  |  Overall Experience 
Rating:
5.0

Courteous, patient, thorough

Frank M.  |  First Impressions 
Rating:
5.0

We will use you again.

Julie G.  |  Overall Experience 
Rating:
5.0

Erica Marquez, the General Manager is one of the kindest and most helpful people I know. She is unselfish, helpful and accommodating. I highly commend her.as someone who should be recognized.

george a.  |  Reservation 
Rating:
5.0

Nice place nice people

Fred S.  |  Overall Experience 
Rating:
4.0

Always clean and felt secure. My only negative would be that at times it was hard to get into the dock due to so many U-haul vehicles parked there.

Jesse W.  |  Overall Experience 
Rating:
5.0

The custodian who keeps up the storage area for Erica Marquez, the manager at Arrowhead, does an outstanding job and is always helpful if you need some assistance. Great location; outstanding manager

TONY S.  |  Overall Experience 
Rating:
5.0

This facility is emaculate with a staff that is very courteous and helpful. We are thankful for their products and services.

Darrel C.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top