I received awesome customer serviceCECELIA C.
Customer Reviews for U-Haul Moving & Storage at Barksdale
Bossier City, LA 71112
(Plantation Plaza #108)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SABRINA T.
Customer did not leave a comment.Russell M.
I went online to reserve a truck at location 3100 barksdale blvd for July 25, 8:00 am to 2:00 pm 24/7 pickup. I was sent two email confirming this and a text message along with two phone calls from a rep. Tell me why my location was changed but time remained the same? I get to changed location at 7:50 am for pick and I'm being told I can only pick up this vehicle at location in person at 9:00 am???? Then told by the rep at this location that I was supposed to pick up my truck evening before at 4;30 pm and nonchalant attitude for my inconvenience. I've used uhaul for many years and the mix up with my rental is unacceptable.Shawnell C.
Great staff!thomas d. | Overall Experience
The local store was great! After your corporate side screwed my order up so badly, it was the local store that got it right.JON C.
Customer did not leave a comment.caeden F.
Customer did not leave a comment.John W.
Great folks!thomas D.
Always super friendlyGarrett B.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.Bernice M.
The truck I reserved was not present when I arrived. I was given a smaller truck and told that since I reserved on line the reservation was not honored. Because of the smaller truck I had to make extra trips which cost a lot of time and effort. Otherwise things were good, but if I can I will avoid using U-haul in the future.Elliot S.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Earnie G.
Can't complain the transaction to get the trailer was just as smooth and good as the transaction to return it.DERRIC S.
Decent experience all around but I do have 3 complaints. I had scheduled an early morning pickup through the app. The app directions for the truck pickup were way off. I ended up driving to 3 different locations before I was able to locate my rental truck. Second complaint, I had rented a furniture dolly but upon reviewing the truck over, I was unable to locate the doll. I clicked through the app and I couldn't find a location to say that the dolly was missing prior to me accepting the vehicle so I ended up paying for the rental of the dolly and paying for the replacement of the dolly since it wasn't in the truck when I returned the rental. Final complaint, I had purchased the insurance through my rental agreement. I ended up getting tire damage (side wall) due to debris in the road that I was unable to avoid. I was charged for a full tire replacement. I will give kudo's to the next day shift worked for doing his due diligence in trying to find a way for me to not have to pay for the tire but he was unsuccessful. Final thought, what should have been a sub $100 dollar rental ended up costing me $325....Raven K.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.Gregory P.
Great service!thomas d. | First Impressions
Customer did not leave a comment.JOHNNY B.
For friendlier service!George M.
Was belittled by manager because lack of knowledge of using my phone was disrespected belittle and lied to i will never rent from u haul and advise anyone i see moving to not use the bossier city u haul down barksdaleWilliam M.
Person working desk was rude and impolite. Was not very helpful and made me feel very rushed and did not explain anything.Megan S.
Customer did not leave a comment.Tracy H.
Customer did not leave a comment.Michael V.
Poor customer serviceStanley S.
Customer did not leave a comment.Casey L.
Hire people for this location who understand the meaning of the words customer service and who are not rude or speak disrespectfully to customers.Raymond W.
Customer did not leave a comment.george G.
Customer did not leave a comment.amanda s. | First Impressions
Customer did not leave a comment.Octavio A.
Exceptional service and easy mobile pick up and delivery!!!!!Ciera M.
He called me to see if i needed anything prior to returning the truck. However, i returned it with the same amount of fuel but he charged me for the gallons of gas to bring it to a 1/4 of a tank??? Why when it did not have that much gas in it when i got it!JOHNNY T.
Not much. Very goodJoseph C.
The employees were very polite and their customer service was great.Krystal J.
Great promt cust serviceRyan E.
Customer did not leave a comment.James W.
I reserved a truck and 2 dolliesâ€¦. Both of the dollies were â€œoutâ€ and not available for me. The last three times that I've used Uhaul, there have been issuesâ€¦no dolliesâ€¦. Didn't have the trailer I reservedâ€¦didn't have the truck I reserved. Here's what you can improve onâ€¦. HAVE WHAT THE CUSTOMER RESERVED, READY FOR THEM!!!Shay R.
The price was cheaper at the store than on the phone. I rented a 26' plenty of room and very clean. The a/c worked great!!!!!Ryan O.
I was charged a cleaning fee. I have never been charged a cleaning fee in 40 years. The trailer was clean.Jessie W.
Workers were great! Truck ran like a champ. Will be the only place I useTyler P.
Customer did not leave a comment.elisha Y.
Customer did not leave a comment.Lasheena H. | Overall Experience
On such a known and historically busy day/weekend for your business I would suggest you staff with more than 2 people. I completed every bit of the paperwork online prior to arriving to â€œcut my wait time in halfâ€. That did not happen. When I was helped the employee was attentive and knowledgeable about the equipment. Unfortunately I do not remember his name but he is a great representative of your company.Toby S.
These men were very helpful resolving issues that were caused by the Hollywood location. They were polite and explained the process to me. I appreciated them.JAMES M.
Customer did not leave a comment.Jeremy M.
Customer did not leave a comment.Eric F.
Keep doing what you do and your customers will be very satisfied.James S.
Customer did not leave a comment.JEFFERY G. | Overall Experience
Best customer service from the manager and employees that I have had from a Uhaul centerRyan W.
Customer did not leave a comment.Terry C.
Storage was clean and staff was friendly and helpful they were able to answer all my questions and concernJennifer B. | Overall Experience
Customer did not leave a comment.Linda O. | Overall Experience
Customer did not leave a comment.JACKIE G. | First Impressions
I always have a good experience there.CATHY T. | First Impressions
A lot of information was left out when I reserved my vehicle, like mileage price and apparently having to return it by a set time instead of having it all day like I was led to believe.Alexander R.
Customer did not leave a comment.andy R.
Customer did not leave a comment.Brian A.
Customer did not leave a comment.William B.
Customer did not leave a comment.Allecca T.
Customer did not leave a comment.WILLIAM BROWN L.
Customer did not leave a comment.Teresa W.
Great people, great service. Will use again.Jordan M.
Customer did not leave a comment.Stephanie B.
Customer did not leave a comment.linda R.
Customer did not leave a comment.Ronald T.
Waited for an hour because the system was down. Employees were nice, apologetic, and did what they can. We were charged extra 60 miles when we only used 13 miles!!! We only used the truck between lexington apartments and the housing behind it. Way to go to over charge customers! I do not recommend this place.Tommie A.
This location is great I have never had an issue, nor have my family and friends.Josh R.
When I placed my order online, I ordered a pull behind trailer to tow my personal vehicle as I had done previously. When I got to the location to pick up the equipment the attendant told me that I was lying that UHaul did not approve the tow equipment. His excuse was that UHaul would not accept responsibility if my vehicle were damaged. Excuse me, I have personal automotive insurance that would cover any damages on my trip. His excuse made no sense, but because of his actions, I have to take an entire day and go back and retrieve my car that I basically had to abandon so I could move. If I had been told at the time of placing the order that I could not use the car trailer, I could have made other arrangements. Because of this single incident, I will take my 24th move to someone else and allow them to earn my business.VANCE L.
Excellent customer service!! They made it quick and easy!Bryson C.
Customer did not leave a comment.Rebecca R.
Lady inside was most helpful.Anna H.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.Carrie B.
Customer did not leave a comment.Michael B. | Overall Experience
Customer did not leave a comment.Vincent E.
Customer did not leave a comment.Lawrence B.
Nothing, everything was great!Brenda M.
Customer did not leave a comment.shawn B.
Customer did not leave a comment.OKOYE F.
Friendliest people that I have ever meet at a business.Timothy H.
Customer did not leave a comment.MICHELLE W. | Overall Experience
Customer did not leave a comment.Krystal G.
Customer did not leave a comment.chonda c. | Overall Experience
Customer did not leave a comment.Joe B. | Overall Experience
They always have what you need.Rhonda H.
Top-notch experience and customer service. From the time of the original reservation, to pickup, to dropoff...all went very well. Dealt with different reps each time, and each was quite responsive. Truck was great. Prices were good. Overall experience great!!!Bill D.
Customer did not leave a comment.Jeff K.
Customer did not leave a comment.Sarah K.
Customer did not leave a comment.Aaron J.
We dropped the trailer off after hours and my only complaint is there were no readily available places to drop it. But overall, the experience with both UHAUL locations were great! Thank you!Mikel W.
friendly serviceEdward W.
Customer did not leave a comment.Letisha H.
Customer did not leave a comment.Robert B.
Quick Easy FriendlyEdward W.
Customer did not leave a comment.PRETHEDIA J.
Customer did not leave a comment.Monica Y.
Customer did not leave a comment.Glen W.
Ms Wanda and her staff were really helpful. Even taught me how to back up a trailer! Great service and friendly staff. Thank you.TRACIE F. | Overall Experience
Very efficiently run business. Associates are very customer-oriented, and friendly. We love that most of the time they have 2 persons working there, at least during the weekends. We have 3 U-Haul business in Barksdale Blvd. we have used 2 of them however, this one is the best for renting trucks.We are very thankful! The Harvey'sThomas H.
Customer did not leave a comment.Jo Ann T.
Customer did not leave a comment.Nicole G.
Nothing. Everyone was pleasant and the experience was painless. Thanks.Angela P.
Customer did not leave a comment.AMBER R.
Customer did not leave a comment.Douglas W.
Guy that helped was very personable and helpful when dropping off trailer.Josh S.
Customer did not leave a comment.STUART S.
Y'all are doing perfectJorge P.
Customer did not leave a comment.Christopher G.
Customer did not leave a comment.James J.
This is 3rd time we have used Uhaul storage on Barksdale. Bought lots of boxes & tape. Ms. Wanda was great.carol r. | Overall Experience
Customer did not leave a comment.TAMIKA B. | Overall Experience
Ms. Wanda and staff were always courteous and helpful. The facility was always clean. Great customer service relations.JOHN D. | Overall Experience
This location has a good group of staff members who are very helpful, professional, and they help make the process of moving easier. Thank all of you for your help.Mary H. | First Impressions
I appreciate your service and your staff. I do think since I moved out on 9/12/20–not using the storage for even half of my last month there-- a refund of at least half the rent for September would have been fair and reasonable.Susan B. | Overall Experience
Customer did not leave a comment.sheila r. | Overall Experience
Ms. Wanda and her team were always courteous, professional, and helpful!!!Sandy C. | Overall Experience
I had the opportunity to utilize storage units for my upcoming move. Mrs.Wanda and her staff was beyond knowledgeable, professional, friendly and accommodating. The facility is extremely clean, safe area. I would definitely recommend any one to utilize her facility... Thank you, Mrs. Wanda!!!Heather G. | Overall Experience
Wanda was super helpful . A great asset to U-Haulcarol r. | First Impressions
Customer did not leave a comment.Barbara P. | Overall Experience
Customer did not leave a comment.Brian C. | Overall Experience
The staff was very helpful and accommodatingRobert P. | Overall Experience
Customer did not leave a comment.Stewart M. | First Impressions
I’ve been at this storage since 1999. I have been very pleased and would recommend it to others.PAM C. R. | Overall Experience
Very helpful and expedient. Friendly and caring. Thank you so much.Susan B. | First Impressions
The older lady that works here is rude. We had an issue when we went and paid because she didn’t log in her computer, she handed my husband a receipt showing we had paid when in fact it wasn’t paid. Didn’t know that until later when I received an invoice saying that we owed money still. She very rude about the whole situation and tried to blame us for this issue. I have closed out our storage unit and will not be back here and I do not recommend this office! I will be glad to go to other offices but this one in the 4100 block of Barksdale Blvd is horrible!Heather C. | Overall Experience
Pleasure to have storage unit at 4100 Barksdale in Bossier City, La. miss Wanda was always so helpful and courteoussenior transitions s. | Overall Experience
Storage facility was very niceAaron D. | Overall Experience
Staff went above and beyondMichael A. | Overall Experience
Everything was great, no problems !!Sonya R. | Overall Experience
I have been with this u haul off and on for many years Ms Wanda is a great manager and always helpful She has been the best yet!Travis A. | Overall Experience
Our only complaint is that we weren't allowed to return the truck to a uhaul facility closer to where we live. The lady was rude and told us we had to return it to where we picked it up.Jason C. | First Impressions
It was very cleanJason C. | Overall Experience
Helpful and goodPETER S. | First Impressions
Always friendly and helpful staff.ANDREA H. | Overall Experience
The whole experience was terrible. Had it not been for the people in Bossier City it would’ve been a lot worse. I still would not rent another U-Haul again.Renate C. | First Impressions
The staff were very helpfulSonya R. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!