Customer Reviews for U-Haul Moving & Storage at Barlow Trail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Barlow Trail

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Omar K. on

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I was ripped off

Chelsea B. on

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Fill the tank to full or be more relaxed on the fuel level the truck is returned at.

GARY WAYNE K. on

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Everything went smoothly with everything explained.

Richard H. on

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Nothing! Staff have always been, and are very helpful and friendly!

Jerome L. on

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Waiting time for pick up more than 45 mns. Just 1 employee at the desk.

Paramjit D. on

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Customer did not leave a comment.

Kyle H. on

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Even with an appointment I had to wait in line for almost two hours. I was then given a dead truck. In the end I missed my deadline for taking stuff from my place and it was locked up and I was unable to get all my beloningings.

Hanif K. on

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This place is always taking care of their customers,its grear

Al S. on

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An area where Uhaul can significantly improve is in the process for pickup and drop off. Booking customers out and back in is too slow. The staff are good, they are pleasant, and are doing their best. But the process used is too cumbersome and takes way to long. This needs to be improved by UHaul. When a customer reserves on line, and checks-in on line the process at UHaul should be quick and easy.

Justin C. on

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Service the vehicle before sending it out. Location provided on the website (self pickup option) for truck pickup was incorrect. Finding the truck however was not difficult after driving around for a bit.

Mark M. on

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Customer did not leave a comment.

Ramesh D. on

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I have to wait to long line even though i have booked online to get the keys .

Jillian R. on

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I had to drive back for my moving blankets that I payed for but were not given to me and needed to move the vehicle quickly because of how busy it was so couldn't get pictures of how dirty it was. I also had to wait over an hour for my uhal despite having an online quick pick up reservation.

Pamela D. on

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I stood in line for almost an hr to get a dirty truck, there was only 2 customer service people working and the line up for out the door. The gauge for the gas was under what was on the contract and I was late getting to my destination, so no I was not satisfied.

David L. on

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Well done

Sarah E. on

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Customer did not leave a comment.

Keith P. on

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Manager helped the counter clerk with my rental. At first, he was very matter of fact and would not listen to me. I tried to explain what I needed and he didnt take the time to be patient. He did get me into a newer truck at my request though. Thank you

Matthew S. on

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Patrick M. on

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Maria H. on

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Jason H. on

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I was provided with the wrong van. INstead of being provided BE 0365J I was given BE 0635J. An easy mistake, however the van I was given had different fuel levels and mileage.

Leslie Z. on

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Jhonny M. on

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Good service and I ill recommend it for anybody ho ants to move by himself

jamie K. on

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Everyone was great and friendly, only thing I forgot to mention at the return was the door needed to be greased up with WD-40. It was sticking a lot so we got it moving ok with some spray. But really, who doesn't have WD-40 hanging around? Otherwise, it was great, everyone was friendly and helpful and the price for the trailer was awesome. Thanks guys!

Lester I. on

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Customer did not leave a comment.

ROBERT N. on

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I have rented a couple times now. This was the first with the smaller unit. I should have asked if you rent ramps it would have made things so much easier to load. I just assumed it had a pull out ramp but my fault for not checking that out.

SATINDERDEEP P. on

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Very bad customer service

Deanna B. on

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Customer did not leave a comment.

LUIS S. on

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We rented a vehicle to bring "large boxes & wardrobes" to (1) of our (3) storage units. When we get back to drop off. ACCESS to the INSIDE GARAGE AREA is totally BLOCKED (as it typically is). The outside area ; FULL of ICE - we slipped more than 5 times. We;ve COMPLAINED over and over on both: garage area & ice issues for years & years and no one ever addresses. Considering how long we've been renting (3 units). We are not happy at all.

Barry M. on

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Customer did not leave a comment.

Myles T. on

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Staff was polite and helpful. Job was done quickly and on time.

Emery P. on

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I am not sure why I needed to make a booking time to get the trailer I was looking for....as of 9am that day the lineup of people was out the door and I did not get to speak to anyone until well after 10:am which was pointless to make an appointment. Either add more staff or do not make booking appointments. Thank

PETER F. on

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The operation was poorly organized and understaffed. We were told there was a "management meeting" leaving one service rep to handle a line of customers that stretched out the door. It took more than 30 minutes to return a furniture dolly. Why some from "management" could not have helped is a mystery

Katrina D. on

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Extremely slow service and appeared to be short-staffed. Requested an 8 am pickup, arrived at 7:55 and didn’t walk away with a truck until after 9. And we were the lucky ones with only one person standing in line ahead of us. By the time we left the lineup was pretty much out the door. Customer service inside was friendly, customer service outside was rude and impatient even though it took us 20 minutes to get his attention to mark our truck.

William F. on

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Customer did not leave a comment.

Samantha B. on

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The door was jamming shut... But most of all we were threated by a staff in a voicemail for a trailer we had returned at the exact time when our contract ended after a 24 hour rental. There are serious management/staff training/hardware issues at this location which seemed to affect several clients. The issue took a month to resolve and involved several unnecessary threats. No amount of apology or credit can repay the lost time on the phone and stress inflicted on my family with the way this location has dealt with an issue they had initially created.

Cliff M. on

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Robert B. on

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Great service, thanks Michelle!

Terry K. on

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After hours the parking lot access is plugged. Other storage areas, i.e. Sentinel Storage do not have this problem.

Blaine W. on

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Happy with the service

SIMON O. on

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Very good service and super super clean facility. Great access. I would return and recommend that place to people without hesitation. Great team

Blaine L. on

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Great experience except for the crowded yard. Access to the storage at times was awkward due to uhaul trucks parked at it.

Andrey S. on

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The manager was very helpful and addressed all my concern in a professional manner. I had a bad customer experience in Toronto, this location left a much better impression.

james B. on

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picking up my vehicle one lady was very pleasant and appropriate.dropping off three gentlemen in the back we're very rude disengaged andbe working with people. Nobody even took my keys or checkedveh

VIKRAM P. on

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Busy but. Good service

Blaine L. on

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My reservation for storage was problem-free and ready for my move. Clean facility and helpful staff.

Elizabeth W. on

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All the staff was amazing yesterday when we returned our Uhaul and packed a storage locker. Belle who helped us both times was exceptional and extremely helpful. What an asset she is to your company.

Christopher P. on

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Call me for an honest review

Jaye H. on

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Great service

Ruth B. on

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I need more than 200 characters to tell the story of how awful my U-Haul experience was. From first phone call to check-out it was horrifically inefficient. My possessions were stored. 1 star for that

Uuganbaatar D. on

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Great service

Ricardo P. on

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This location is not secure at all. Some of my belongings were stolen from my UBox at this location.

Pornploy S. on

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Michelle is amazing help...

rich d. on

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All the staff at Uhaul were very pleasant and helpful! Thanks for making a stressful time a little more bearable! Rich de Man

Daniel B. on

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I like the fact that a 1 month locker rental was included in the out of town tailer rental. This made the move easier.

Varun D. on

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Customer service was great at this location.

Eric H. on

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All staff that I encountered were helpful and professional!

jenny b. on

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The storage space is clean. The manager Valerie did mention the slide door was jamming up and hard to close. Valerie said she would fix it at free of charge. But I need to leave a key with her. I will

Debbie L. on

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Given the staff shortage the front service worker was calm, courteous and attentive. The yard worker was so helpful. He brought our UBox over via forklift and placed in a way that made offloading easy

Lisa W. on

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Started when I called before my move and waited on the phone for an hour before speaking to someone at the location. Waited in line for an hour when dropping truck off and to get storage unit -dirty

Matthew K. on

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I had a very negative experience with this storage location and have no intention in coming back. The office is extremely unorganized and most times there's a ridiculous line up that wastes my time.

Paolo C. on

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The facility and all the people that work there are super friendly and hard working.

Frances E. on

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great service and friendlfystaff.

chi fu c. on

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Good for the most part. But the counter administration service is the slowest uhaul ever visited. Clerk spent average 10-15 mins per customer. I waited 1 hr. finally my turns to beings contract works.

Mackenzie S. on

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We waited in line for over 40 minutes in line just to be helped. The line was at least 10 people long behind us...and there were 2 people working (once the one came back from her break.)

Eric M. on

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I used to rent a storage unit & during that time it was total CHAOS for accessing my unit but now !?? I am treated with respect & courtesy & service has improved tremendously Thank you for everything

Cody C. on

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Great place very secure excellent staff

Andre L. on

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Not enough staff in the desk. Had to wait an hour in line.

Catherine N. on

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-parking always a hassle, which makes moving in/out a pain -charged me a full month even though I was only in it 2 days (I know I should have read the contract) -never properly staffed -unorganized

yves g. on

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The staff did not know wher to locate my U-Box.One desk staff spent 15 - 20 mins loking for my U-Box, and for Paul. She did not know the location of the Box # o; Took another 10 mins to locate the Box

William W. on

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the truck was filthy. our 15 ft truck was 45 min. out of town. we then ordered 20ft van . 100.00 more for ferries. not very impressed bill and sharon white

Jaye H. on

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Good service but inventory management system needs work

carol ann w. on

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The people are very helpful and nice.

Bobbi C. on

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The billing system is awful, we were over billed by three months. Our delivery date was missed totally with no phone calls, it ended up taking a week to have our Uboxes returned.

Nir S. on

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Probably the worst customer experience just because of organization reasons. The is no match between the available spots in the system to the actuall units. Needed an employee to go physically to go

Maurice L. on

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I didn't visit the facility but the customer service was exceptional.

Amy W. on

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We have used this location several times picking up a Ubox that was transported from Ontario and both times the box was still bolted closed, luckily we had the tools to undue the bolts.

Gail C. on

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The staff went above and beyond to ensure my needs were met especially Nick and Donna thank you very much

ramin k. on

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Late equipment and misinformation caused one day delay and extra cost to us which u-haul refused to reimburse.

Giovani R. on

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Actually, I didn't visit U-Haul facility in Calgary because I received my Ubox in my address. I'm satisfied with U-Haul support and the company helped me a lot in my move to the city.

Jerry c. on

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The u-Box worked out for me. However the access locations on site for my U-box were not under covered. So if it rains or snows, it would not be a pleasant situation & harder to unload my items.

Nadine C. on

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Need more staff and the lady that helped me took forever cuz she didnt know the software to well. So I would say more training on knowing there software.

Eric M. on

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U-HAUL on Meridian Rd Calgary always been a very good place for storage servicre, besides too many vehicles (U-Haul trucks) blocking access to indoor storage units !?!? Everything else is perfect

Svitsai C. on

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The queue was very long , waiting to be served but once my turn came, I was very happy with the service the young guy gave me, he gave me more time and was very helpful and courteous.

Brendan G. on

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My experience with Uhaul was a series of mix-ups and miscommunications that left me vowing never to use the company again. I strongly suggest taking your business elsewhere.

Susan D. on

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Paul, who delivered my U-Boxes to my home, was friendly, efficient and helpful. A pleasure to work with him.

LAWRENCE M. on

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Everything was great the entire time i rented my storage space. I can't think of a single complaint. Thanks for everything.

Jeffery H. on

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the lady that helped me was very nice and friendly. the guys in the yard were helpful as well.

Samantha B. on

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This location kept charging my card random amounts($1300+ In over charges). Took almost a week of me calling for someone to get back, claimed I would be refunded. Still waiting with a maxed out CC!

matthew k. on

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Donna bond at this location was very helpful in dealing with any and all issues. It was very nice to have been able to put a face to the name for once. Keep up the great work Donna

Barb B. on

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Wow, everyone I have dealt with at UHaul for this entire year 2018 has been shady. The managers at this location are useless cowards who hide upstairs from customers.

sohrab m. on

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very poor customer service. no regard or value for the time of the person. the rep has no idea how to use the computer software system and i spent 2 hrs to just return the trailer and get my stuff in

Bobbi C. on

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We spent about 20mins when moved out of the storage unit trying to let the staff know. Then on our cc statement we have been billed an additional two months. Impossible to get staff on the phone!

Greg C. on

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Aurora, Ont office excellent. Calgary office seemed confused. It appears that your computer systems are poor & communication problematic. We were asked for our credit card information over 5 times.

ANDREW D. on

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Simple and easy

Brendan W. on

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Atrocious experience. I had to spend 1/2 an hour waiting on an employee that was clearly not properly trained try to work through an archaic system, then ended up with the wrong locker.

Stuart R. on

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The staff were super helpful and very nice but overworked and understaffed. They need more people there to run their business properly.

Jordan G. on

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We had a mixed experience. Half of he people we worked with were excellent and half were very rude. One guy named Jordan did a stellar job both times we dealt with him and deserves to be recognized.

Steven C. on

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Waited in line for 60 minutes the first time, 30 minutes the second time. I was only 3rd in line. My Uhaul box couldn’t go to Edmonton forcing me to pay $340 extra renting a 15’ truck. Never use Uhaul

Florencio N. on

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Thanks

jose b. on

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They was very good Experience to me, I Quit my job because the company didn't pay me, so I was Having problems to Pay my storage, I talk to the Manager an he gives me the chance to pay it Slowly,

Spencer M. on

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He was great! Helped me with everything and was quick also!

Leah F. on

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Thanks

Troy G. on

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This was the worst customer service experience I've ever had to deal with. I would never recommend this location or the Uboxes.

David B. on

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STAFF MEMBERS VERY GOOD AND FRIENDLY

Deb S. on

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system of calling in to the US is broken called October 21 to advise of the move out, Oct 25 autopayment went thru, called oct26, no response,emailed no response,went to store for resolution

Florencio N. on

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Very helpful staff

JOSUE M. on

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None

Sarah P. on

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Poor organization. Ubox not picked up, billed after it was picked up. People on phone call centre poor communication with location. 4th year of renting, every year has problems. Not returning again.

lisa b. on

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Disorganized rude , not friendly Same thing on return

Patrick R. on

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Had to wat about 15 mins to be helped but that is only minor complaint

NICOLETTE S. on

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Very friendly and professional.

DOUGLAS G. on

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The uBox was not ready to be picked up when I arrived and I had to wait a hour for the staff to load it on a trailer for me. I had called ahead and was assured by the call center it would be ready.

clayton v. on

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Uhaul staff were more then helpful and really helped me when I was I need. I would definitely recommend uhaul to friends and family

Brigitte S. on

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I reserved a storage unit for Oct 11th. And when I went there the unit I wanted was not available. I'm really hoping I still don't get charge..

KRISTINE B. on

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Uboxes were delivered 4 days late, after repeatedly lied to by staff that they were coming the very same day, when we were actually able to get ahold of staff. Literally wasted 20hrs of time waiting.

Camie O. on

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The place was a zoo, there were Uhaul vehicles everywhere blocking areas & people in, it was too busy & chaotic. I was not impressed with the storage facility

wesley p. on

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I have contact twice regarding my storage and have yet to get a call back regarding closing my rental, though I did get some emails about being in arears

Errol S. on

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wait too long to be serve, they move too slow when you have places and things to do.

michelle p. on

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The staff at this particular U-Haul they were unbelievably helpful and kind and caring about me and my journey. i Would very much recommend this one. I feel the staff are the best. Great workers.

MUSTASA S. on

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I am still enjoying uhul customers benefit. Thanks!

Ahmed A. on

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Very helpful staff.

NICOLETTE S. on

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Very helpful and friendly.

Peggy M. on

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This company is very disorganized and service is very poor. Will never use them again I would not recommend.

Tamra B. on

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Not enough parking or access to storage units, needs redesign. Staff not able to direct with such a bad setup. Never an easy time getting to storage unit. no refund when out early. Wouldn’t use again.

Sarah S. on

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very disapointed with this company, totally disrespectful and unsympathetic. dont return calls.

Darren B. on

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Called 24 hours in advance to have our ubox picked up. Arrived at our scheduled pick up time to then wait 45 minutes for someone to tell us it wasn’t ready and there was nothing they could do.

Enesa H. on

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Storage was fine but the location was too busy and not staffed properly . Could be a better layout as there is not enough parking you have to park 3-4 blocks away to get to your storage unit

Michelle G. on

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I also rented a truck to move and was completely shocked at the long wait ( 1 hr) in a line up to get it. It was understaffed for such a busyday! Check in online did not help the process!

Andrew L. on

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Very congested yard. Other than that it worked perfectly.

Colette O. on

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I was almost satisfied with the service but after buying a lock and unpacking everything I was unable to lock my unit because of a faulty bent damaged slider that locks the door!!

ken f. on

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I understand this is a Busy Facility but I had problems when I had originally booked my storage unit to come out, Then they threatend a lien of me There needs better organization and management involv

Judie L. on

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Very unorganized. I had reservation and confirmation and was told they didn't have the truck or the storage unit for my belongings that were already loaded. I had to go to another storage place.

Stephen C. on

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Was very busy there when we arrived, the staff worked hard to accommodate everyone. The store closed at 5: pm but the staff stayed until all customers were taken care off.

Grant C. on

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The staff were very helpful

GEORGE B. on

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Thanks for everything.

Judie L. on

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This was the worst experience of all the rentals I have utilized. They didn't have either the truck or the storage unit the had been verified and confirmed. They had no excuse or reason.

david a. on

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Lost track of our pods when we arrived to another city they didnt know where they were. Multiple times when we arranged access to our box they were not ready. Took 5 days for them to pickup boxes.

Fred D. on

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Facility is very clean. Staff is very helpful. WE rented storage from them it is a little more than we wanted to pay as we are senior citizens.

Eric M. on

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The staff tending to the rental trucks & trailers always block access to the lockers docks & many many many times I had to park away from the dock & carry my goods a fair distance & couldn't get out !

Daddrick D. on

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reserved ground level easy access, was told the person didn't move out as planbed and had to LUGGGGG 26' worth of stuff to second floor with an elevator that wouldn't work. worst experience ever!

Adam H. on

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Great experience!

avery m. on

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Outstanding service

tracy n. on

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All went well. No complaints but one suggestion on the car trailer I was towing behind the 26' uhaul moving truck. There are chains to help hold your vehicle down, straps would be much better.

michelle p. on

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I guess the thing is some of the staff that I first dealt with happen to be very well informed and friendly. But the following day the one lady was not to friendly. Kinda rude Infact

JOSH C. on

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Facility overrun with trucks, trailers, etc. making it very hard to access the storage units. Loading zones at storage unit building usually occupied by rental trucks due to lack of parking. Headache!

JODY B. on

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TERRIBLE CUSTOMER SERVICE - they are terrible! customer is their last priority

DEBRA LEAH E. on

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N/A

Gigi P. on

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not able to access facility even though I paid for 24 hr access. I had called the facility 5x only to deal with US.office in Arizona. Calls NEVER returned. No refund issued. no room to complain!

Grant B. on

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We would like to acknowledge Brent at thr Meridian Rd location for his special care and attention to our Uhaul needs. We had last minute issues but with his help we managed to get our rental and carr

melissa g. on

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My u-box was suppose to be ready for pick that I scheduled at a certain time but the trailer did not have a cover over one tire and it was not strapped down so we had to wait ~ 1hr for them.

mary anne b. on

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U-haul, in general, couldn't give me any information with regards to where my u-boxes were in Canada once they left my pick-up location, but they did arrive on time and were quick to let me know.

Ye H. on

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Very unprofessional service there. I will not recommend this place to anyone I known.

kevin c. on

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Oddly enough, these questions don't apply to me this time. I didn't go to a U-Haul facility and I have no idea what the access hours were. Your service was excellent, everything handled on the phone.

lindy m. on

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We used the u-box's to move our son from Victoria to Calgary. Both delivery and pick up was so efficient. Service in both locations was excellent.

slivia g. on

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I don't have any issues with the storage facility but I have issues with booking help off the website and being charged in US dollar. I will not recommend to anyone to book off the website.

taralynne L. on

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One bin was in front if the other door so I couldn't open it. Didn't fork lift it onto my drive way. So I had a VERY hard time getting the items out. A couple items collapsed onto of me because of thi

William G. on

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Every one of these employees were helpful in every way. Even helped me with 1 small item that was really heavy. This is huge as I am a woman with 2 herniated discs. Usually get BS I cant be responsibl

kristen f. on

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I appreciate all your help bless all the staff at UHAUL

Karen V. on

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You guys have really nailed it. Great service, great prices, great facility.

Lea A. on

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U Haul staff were friendly and helpful. And pro-active with any issues that arose. I would use the U Box again and again if needed. Having someone else drive was pivotal.

Tony D. on

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I don't know why you guys keep hounding me regarding the storage locker that we moved out of 6 months ago. I also don't understand why there Is an outstanding bill of 1500. Very poor service.

ted r. on

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The shipment was supposed to be in Calgary May 26. When I arrived May 27 it was not there. Extremely annoying. UHaul did offer fair monetary compensation; therefore above average but not excellent.

sonja m. on

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Excellent as usual - thank you

Haylie W. on

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Fantastic customer service. Was constantly impressed with all employees

kim w. on

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our u box arrived safe and sound once again... thank you very much

Harold V. on

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Was difficult at times to access the unit as vehicles and trailers were parked around it.

nat f. on

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hi

Sarah G. on

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Jason K. on

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Waited almost 3 hours for my ubox and trailer. there was apparently logistic issues they accidentally unloaded and misplaced my ubox. there was general chaos with all the people there.staff overworked

carey h. on

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Very clean and new indoor storage. Friendly and helpful staff. Only complaint is that the overall layout makes for a congested loading ramp, but we were never completely prevented from gaining access