Customer Reviews for U-Haul Moving & Storage at Barlow Trail

14635 reviews

520 Meridian Rd NE   Calgary, AB T2A2N7
(E Of Barlow Tr)

(403) 272-9802

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(403) 272-9802

520 Meridian Rd NE
Calgary, AB T2A2N7
(E Of Barlow Tr)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

service was painfully slow. overcharged me for the rental. had to line up to have the issue resolved and overcharge addressed. Last customer service rep I dealt with was helpful.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Laurie P. 
Rating:
5.0

Customer service too slow. 4 stations but 1 customer service personnel

John L. 
Rating:
1.0

Make sure hire good staff, so nobody gets in trouble. I am very stressed after receiving overcharged billing. Now have to deal with more stuff to make it clear.

Arashdeep S. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

The staff and technology (apps and use of text) was excellent and efficient. The only negative feedback is this location is too small for the amount of equipment there - tough to park, pick up and drop off

Barry C. 
Rating:
1.0

Long lineup and only one person working

Scott T. 
Rating:
5.0

Customer did not leave a comment.

MELINDA L. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

I rented the truck on one location and then someone from that location called me to informed me that there is not truck available. Suggest me to go to a different location (farthest) it was a little bit disappointed. I rented through the phone, so they know exactly the availability.

Jonathan P. 
Rating:
4.0

More efficient 'pick up your truck' system -- choosing this option took more time than waiting in line inside like we have done with previous moves.

Uno E. 
Rating:
5.0

I had requested a utility dolly and was given a flat rolling dolly. That wasn't helpful. But other than that, it was a great experience.

Megan K. 
Rating:
2.0

Explain better about the hidden charges

Manveer M. 
Rating:
4.0

Customer did not leave a comment.

Francis H. 
Rating:
5.0

We were in and out without issues. Thank you!

Eric L. 
Rating:
5.0

Month end can be chaotic. Always be realistic of the fact that most moves happen around the same time frame. It can be stressful if you don't preplan.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

Keegan A. 
Rating:
1.0

We picked up the Uhaul with just under 1/2 tank of gas. We returned it with exactly half a tank and they told us it wasn't enough and proceeded to charge us an extra $13. NOT COOL. We showed the Petrocan receipt showing we had just put in $15 of gas, and we only drove 41kms.

Lyndon C. 
Rating:
5.0

Customer did not leave a comment.

Pranav D. 
Rating:
3.0

I still did not receive my reimbursement

Kyla Q. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Lorne B. 
Rating:
1.0

Make sure your trucks are in good running condition!

Shannon K. 
Rating:
5.0

Customer did not leave a comment.

Esther N. 
Rating:
5.0

Wonderful customer service

Gurmeet K. 
Rating:
2.0

My reservation was changed to a self-serve booking which i did not request. The process of checking in took 20 minutes of rental time and i had to go back and forth multiple times to get the keys and finally drive off. I will not use U-Haul again unless absolutely necessary

Brittany W. 
Rating:
5.0

The service was excellent they were very helpful

William B. 
Rating:
4.0

Customer did not leave a comment.

Dave Howard A. 
Rating:
5.0

They charge me 50 Kms in the beginning, I drove for 35 kms, they deducted the price of 50kms, but I didn't get back the 15 kms money back.

Aftab A. 
Rating:
4.0

Customer did not leave a comment.

steven R. 
Rating:
5.0

Customer did not leave a comment.

Eldon W. 
Rating:
3.0

Mobile pick up was slow. Truck was blocked by multiple trucks and we had to clear the snow off.

Jack D. 
Rating:
4.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Leonides O. 
Rating:
4.0

Customer did not leave a comment.

Armin K. 
Rating:
1.0

Horrific customer service. I spoke with 5 uhaul representatives in the week prior to and day of rental 4 of which acted as if my business was an inconvenience for them. Did not apologize nor try to accommodate my original booking. Then after speaking with an agent and confirming that I was still using my rental but could not pick up at the time of booking due to changes required by uhaul. I show up only to find that my booking was cancelled. Could not be less impressed.

Brady R. 
Rating:
5.0

Customer did not leave a comment.

alexander H. 
Rating:
5.0

Customer did not leave a comment.

Natalie T. 
Rating:
1.0

The check in and check out process is a mess. Spent 20-30 minutes on both ends while the agent struggled through what should be a simple task. Big improvements need to be made before I even think of using this service again.

Chase C. 
Rating:
5.0

Keep up your service excellent

Pablo L. 
Rating:
5.0

Customer did not leave a comment.

Donald R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

alvaro J. 
Rating:
5.0

They guy at the desk was very helpful and did a great job sorting things out for me

Mike L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adriano T. 
Rating:
5.0

Customer did not leave a comment.

Tony J. 
Rating:
5.0

Customer did not leave a comment.

Liaqat M. 
Rating:
1.0

Make a unlimited mileage and for sure 1000% customer satisfaction

Darwin G. 
Rating:
5.0

Customer did not leave a comment.

Marc Maria R. 
Rating:
3.0

Don't say you can return the truck when no one is there,

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Natasha G. 
Rating:
5.0

Customer did not leave a comment.

Ida M. 
Rating:
5.0

Yes

CASE T. 
Rating:
5.0

Customer did not leave a comment.

habtom W. 
Rating:
5.0

Customer did not leave a comment.

sonny C. 
Rating:
5.0

Great customer service, amazing staff. Thank you.

Abdrisaq M. 
Rating:
5.0

Great service from booking, during and finishing up my move! Everyone was friendly and helpful. Location and equipment are very well maintained.

Melanie F. 
Rating:
5.0

Excellent service while picking up and returning

Gangaram C. 
Rating:
5.0

Big move helpers were amazing! Very efficient and friendly. I'd highly recommend them to anyone looking for a move done professionally.

Travis K. 
Rating:
5.0

Customer did not leave a comment.

Saif H. 
Rating:
1.0

Customer did not leave a comment.

Allan D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Prabhjot G. 
Rating:
3.0

The trailer is well maintained I think but units are never washed anymore.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

marwan B. 
Rating:
2.0

We rent about 50 trucks a month all over North America. We were an hour late returning the truck and were charged an extra day. First time I've incurred this in over 10 years of working with uhaul.

Daniel V. 
Rating:
4.0

The location I booked at (Blackfoot) didn't have my equipment and didn't contact me to let me know. They had two of the rv trailers sitting in front of their location but said they were booked for other customers. It was frustrating to have booked and then have to drive a considerable distance to another location to both pick up and return the trailer. They were able to arrange replacement equipment from this location. Once at this location service was good.

Benjamin A. 
Rating:
5.0

Great service and teachings. Helped with my confidence 100%!!! Will always consider this location as a first to rent.

Adam T. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

Allan L. 
Rating:
4.0

Customer did not leave a comment.

Laureen D. 
Rating:
1.0

Was called and told the location I had picked did not have a truck available anymore and was moved to a new location. Then was called from the new location saying that I had to pick up from the meridian rd location because the truck I was supposed to get was too dirty, even though it was still the day before our reservation. The truck was not ready when we got there and we went between the office staff and the men working in the yard multiple times just to be told the other person was working on it/ had the Keys. Towards the end of our interaction the office staff started giving us attitude because they didn't have the keys and were obviously tired of us asking questions. Will definitely never go to this location again for truck rentals.

Alberta C. 
Rating:
5.0

Great People Great Service Really Happy

Jeff K. 
Rating:
3.0

Rented a tow dolly. Uhaul staff asked when I would have it back, based on my sked I gave a time. A family health problem changed my schedule and I got a call within minutes of the time I gave. I asked the traffic department what the rate was for a full day and confirmed that my rental was actually a 24 hour rate. I returned the unit within 23 hours and they attempted to charge me for TWO full days. I disputed it and was charged for a single day. UHaul trying to double dip rental units of any kind is just plain wrong. Don't hassle me if I am within the 24 hour daily rate. Calgary Blackfoot is far better than Calgary Barlow. I won't return to Barlow. The tow dolly was filthy when we picked it up. Seriously it would take all of three minutes to rinse that unit off with a pressure washer.

Randy W. 
Rating:
5.0

Very friendly people and knowledgeable. Going to need their equipment again and will definitely be going to this location for what I will require.

Daniel B. 
Rating:
5.0

I've used uhaul trucks and equipment many many times and have never been disappointed. Staff is always helpful and positive. If it's not right they make it right

Ken M. 
Rating:
5.0

Customer did not leave a comment.

Terrance A. 
Rating:
5.0

Done well by me

Carlos V. 
Rating:
1.0

Worst experience at Meridian Barlow trail. On top of that I still received an invoice after the fact that I had check out from my free one way moved a month ago. I check with U haul why I am being charge and they couldn’t figure out why I am still being charge. They can see my account has been closed a while back. They call Barlow location in Calgary where I rented and she was told that they didn’t know I had checked out a month ago so they decided to charge me for rental plus a delinquent fee.

RANILO RAMOS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike H.  |  First Impressions 
Rating:
5.0

Everything went smooth

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Wayel S. 
Rating:
4.0

Customer did not leave a comment.

Ebath E. 
Rating:
5.0

Rented unit after a snowfall, could have had the snow cleaned off. Other than that all was great.

Jamie R. 
Rating:
5.0

very good service and perfect assistance with my rental.

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

HOWARD G.  |  Overall Experience 
Rating:
5.0

The equipment is well maintained but not that clean because it was a snowy day.

Ronald J. 
Rating:
5.0

Electronic check in and check out .

Abdullah K. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Kameron W. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
4.0

The inside of the cab in the truck needed to be better cleaned before renting it. It had a lot of dried mud/dirt all over the floor and dash and smelled like cigarettes. It also felt rickety on the road and didn't take bumps well which made me nervous about possible damage to our items in transit. Otherwise the rental process was quick and easy, the staff were friendly and helpful. We will rent from here again.

Osman D. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo C. 
Rating:
1.0

The cargo area wrecked my mattresses, the highway was very wet and now even after I rented moving blankets and had the mattress covered and taped they are soaking wet..

Robert A. 
Rating:
5.0

Excelent customer service

Dario G. 
Rating:
4.0

The car was dead, couldn't move!!!!gear was horrible ... The fuel was empty half way, to my destination...I had to stop and buy fuel like 2 times.

Humble E. 
Rating:
1.0

Pay attention to the task being performed. I waited over an hour for my rental equipment. Finally went to ask how long it will be, they had closed the whole transaction as a return. Had no trouble taking my money though. I am pissed off. Still don't have my money back from the return either . This location keeps a girl on staff that should have been gone long time ago. So poor with customers and she finds it funny

Mary Ann T. 
Rating:
1.0

TERIBBLE

Dawson B. 
Rating:
5.0

General manager was an amazing professional with extremely well customer service skills.

Nathan H.  |  First Impressions 
Rating:
5.0

Stored my motorcycle 🏍 here in Calgary coming from BC, wasn't informed that fluids have to be drained before storage, had to drain leftover fluids out in the cold -26 degrees, besides that everything was awesome! Staff was friendly.

Mark M.  |  First Impressions 
Rating:
5.0

What you could do is schedule more people on a Saturday morning. The lady at the front desk was friendly and efficient. But the one man in the back was run off his feet. They had scheduled two people, but I guess one was stuck in The Hitch shop.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Gedeon G. 
Rating:
5.0

Good staff and expedient service, truck in good condition.

Michael C. 
Rating:
3.0

When reserved storage I did not know I was being quoted US currency rates. When I reserved for mover I was told I would only be charged for the hours I used, I did not. When I call the local number for Calgary I never actually spoke to a local representative, I ended up being transferred to a call centre.

Lorna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gedeon G. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

I was extremely satisfied, even when I had issues they were taken care of quickly and efficiently. The staff at Barlow trail u-haul were friendly and helpful.

Maureen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daryl W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

floyd d.  |  Overall Experience 
Rating:
4.0

Great place to rent

Dean H.  |  Overall Experience 
Rating:
3.0

Often the swipe card machine didn’t work saying error or it didn’t work when it was below 7 degrees or windy. The front sliding doors weren’t unlocked on time and the garage doors often weren’t unlocked by mid morning. Found ourselves constantly going to the office to get things taken care of. Big time waster. I hope I never have to store anything again for it’s inconvenient

Liz D.  |  Overall Experience 
Rating:
4.0

I appreciated having access to moving carts. it would have been nice for there to be some sort of supervision as people were using more than one cart and there were none left which delayed my ability to move stuff out of my unit. My storage unit was clean, well lit, and heated. It made for a good overall experience. Thank you

Jana C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl b.  |  Overall Experience 
Rating:
2.0

Staff is friendly however they need to work on their accesses I haven't been able to get into my locker with my card or code since I got it, I've always had to go to the desk tell them they tell me its a error with their system and there's nothing they can do so just sit there and let the alarm go off. So if somebody broke into my unit they'd just assume it was me and I pay 150 a month and I can only access my locker during store hours and thats it. This has made the move in process very very very hard

Tonilyn R.  |  Online Move In 
Rating:
4.0

In the short time, I was a Uhaul customer (for storage space), I found the facility clean, better than average rates, and the staff were very helpful. The only drawbacks were the long wait times for customer care (by phone) and I also found that the storage rate no longer fit my budget. Thank you all for helping to make my Uhaul experience a good service, one that I would recommend.

jade s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trent B.  |  Overall Experience 
Rating:
1.0

You're not asking the right questions. Your location is fine... but uhaul has horrible customer service over the phone and I will NEVER EVER support the company in any way (storage, trailer moving vehicle) if I can at all help it. I find it sad because the people working at the physical location a1re really wonderful.. its just the company I have a problem with. I spent countless hours on the phone being given incorrect information with very unfriendly tones. Thanks to Jake and the other staff on location.

Kristen B.  |  Overall Experience 
Rating:
5.0

Me gusta el hecho de que todo esta muy limpio y si ya no nesecitamos el estacionas nos devuelven el dinero esta es la segued a ves k uso sus servicios

Maria M.  |  First Impressions 
Rating:
4.0

Very nice place for storage, and access to each of room you'll be wanted.. thanks you uhaul!!! 👍👍👍

Rainbow B.  |  Overall Experience 
Rating:
3.0

Your rental vehicle has demands I do not need at a regular rental agency. Even after having stored and paid on time my rent for my storage unit for almost a year and a half, your employee refused to honour my rental reservation made online after not providing her with more then 2 numbers to contact me. So I had to go and rent at another rental location to pick up some of my items in the storage.

Henk V.  |  Overall Experience 
Rating:
1.0

I have not been told I can return the vehicle after hours and, therefore, have been charged 3x compare to my payment. This is the last time I dealt with uhaul.

Vyacheslav S.  |  Overall Experience 
Rating:
5.0

Thank you for being calm and professional in a pandemic

William W.  |  Overall Experience 
Rating:
5.0

The young woman at the front counter was very friendly, knowledgeable and helpful. She made the whole experience very positive.

VICTORIA W.  |  Overall Experience 
Rating:
1.0

This is the worst customer service experience that I've ever had and I usually don't complain. It took months to resolve a minor issue because the location's manager didn't notate an agreement he and I made. It ended up making it difficult for anyone to assist me because they couldn't act on word of mouth. Please advise the location's manager to be diligent about making notes every time he speaks with a client. And also to have better communication.

Nigel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl K.  |  Overall Experience 
Rating:
1.0

bad communication from staff. Very unhelpful and they messed up my bill. Have been trying to contact the location for a week now and have no response back. Not impressed at all.

NAFEESA S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Drew E.  |  First Impressions 
Rating:
1.0

Unfortunately I experienced a lot of miscommunication, and misunderstandings throughout. When I knew that we weren't going to make it in prior to closing, I phoned the storage facility to discuss options. I was informed on the phone that my father could check me in early, collect our pass and after hours access code, and that we could arrive and unload after hours. Upon arrival, my father was told this wasn't the case and we'd have to return the following morning. Had the information been communicated over the phone when we called, we would've altered our plans accordingly. The following morning, my reservation couldn't be retrieved. Apparently the system wasn't able to locate any reservations using confirmation numbers, and we needed to set up a new reservation. Once checked in, the facility is well maintained, and the process fairly straight forward.

Adam S.  |  First Impressions 
Rating:
5.0

I love the promotional even for first time customers getting a buy one get one free month. U-Haul definitely made my move and temporary storage less stressful for me on the long term. Thank you so much :)

Alexander R.  |  Overall Experience 
Rating:
4.0

More staff would have been helpful - 1 h waiting in line, with sometimes only one person having to handle all the customers ( And that at 9 am at the proposed pickup time); Also - don't see point of onlinecheckin, which we did, if check-in for uhaul and storage still takes over 1/2 h at thecounter. But on the other hand: courteous and helpful staff at checkin - storage manager Even took time out from her busy schedule to show us the facilities, which were clean and well maintained. Overall- quite good experience despite wait time! Thanks.

Max M.  |  First Impressions 
Rating:
1.0

I was promised a drive up storage unit on my initial call. They put me at the far end of the building which added 3hours to the move, so far, and probably another 3 hours on the way out. The guy at the front said he would give me 24 hour access but the swipe cards did not work. When we saw the storage, we knew it would be difficult to fit the 26’ trucks belongings into it, so the we told the Afterhours lady and her suggestion was to “pack better”. We had to stack items do we could climb because I’m not 12’ tall. The $10 lock they threw in does not make up for the nonsense that I endured. If there was any other option, I would be using it. Not once during truck pick up or storage, did an employee leave their seat to help me.

Nicholas E.  |  First Impressions 
Rating:
5.0

Yes I’m impressed with the storage and i have no problem recommending U haul

arlene m.  |  Overall Experience 
Rating:
5.0

The staff at the Barlow Trail/Meridian Road location are the best to deal with.

Karen C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shelby C.  |  Overall Experience 
Rating:
5.0

Only issue was my key card was not recognized on first visit. Other than that great experience.

tiana c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heesung C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aimee W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert V.  |  Overall Experience 
Rating:
5.0

No real problems. There was once that they called us to come look at the unit as they thought water might have gotten in. But it was fine. The place was rediculously hard to contact on the phone under the old management, but I never tried to contact them since the change of manager. We had asked them to put new weather stripping on the door but they never did it.

Timothy D.  |  Overall Experience 
Rating:
2.0

I was guaranteed so many things and absolutely nothing worked out. It was nothing but a complete headache. From having to travel an extra 3 hours on my moving day to pick up a trailer in the opposite direction- to the business being closed and had to go to another location. To being promised a storage unit, and a reservation was made to find out it was not. And had to call around and find my own storage unit- to be told that I had a ground level storage unit.. and then showing up and being told no I do not. No compensation was given on UHAULS end .. I will never use the company UHAUL again.

Krystal M.  |  Overall Experience 
Rating:
4.0

My comment you won’t be happy about ,After driving your truck for 8hrs from kamloops to Calgary and then finding out that I would have to unload my belongings off a 20ft loaded truck ,on the first floor ,go up a freight elevator to second floor down a couple of hallways to the other end of the building ,as that was the only 10x15x10:bays that were left when I had reserved a space way back at the first part of august somebody should have informed me of such , being That I was coming from along way away and not just across town looking for a storage space ,you could have reserved Me something on the ground floor. I am not a happy camper

Richard C.  |  First Impressions 
Rating:
1.0

Uhaul moved our stuff from a uhaul truck into a uhaul storage unit. They just threw everything out of the truck into the unit. There was water damage and rodent damage and so many of our items were destroyed. The staff was not helpful or honest. It was an awful experience

Linda H.  |  Overall Experience 
Rating:
5.0

Michelle was more than helpful, courteous, and friendly. She is customer oriented and an asset to your business.

Lorene J.  |  First Impressions 
Rating:
5.0

Excellent service always at the Barlow Trail location. My reserved unit had been given away to another customer but I was given a bigger one to use for the free month that was included in my one way 15 ft truck rental from Grand Forks, BC to Calgary AB. I only need it for less than a month so it was a good arrangement for me.

Karen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bradly m.  |  Overall Experience 
Rating:
5.0

I enjoyed my check in and registration time with Michelle Primo. She was highly professional, quick and helpful. She has such a lovely positive attitude and she truly understands customer service.

Nicole B.  |  Overall Experience 
Rating:
5.0

I pre Booked the storage and was greeted kindly the booking and payment was super easy and the staff showed me how to use the access card and and where my storage locker was

TERRI MCCULLOCH and A.  |  First Impressions 
Rating:
5.0

Excellent team , little glitch in the central system, other wise great. The account manager Valerie handled it like a pro...

AL-KARIM W.  |  First Impressions 
Rating:
5.0

Long line up due to COVID 19 but I can understand the additional safety precaution put in place to ensure the safety of everyone

David A.  |  Overall Experience 
Rating:
5.0

Great friendly staff both Nick and Jack ! Unfortunately, my my access is not working . It says not checked in .. I have called in , goes to central number .. have not been able to connect. I need some one to call me ASAP to correct the situation .. Thanks

AL-KARIM W.  |  First Impressions 
Rating:
4.0

Very helpful,

mike j.  |  Overall Experience 
Rating:
1.0

I absolutely hated this entire rental experience from the day I first arrived. So glad to be gone from this train wreck

Wayne C.  |  Overall Experience 
Rating:
5.0

The best u-haul place I ve ever been to! Very friendly and helpful staff. They even helped me back my trailer to the loading dock.

Zhidong C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry C.  |  Overall Experience 
Rating:
3.0

I love everything about your business, except the parking lot. The entire process was great until I got to the actual move in. I arrived in the loaded van (I rented from you) to find the parking lot jammed with a tracker-trailer various sizes of moving trucks, vans, and trailers. It was bedlam. You have to wait to load in, in a long line of people returning equipment? That's not efficient. When I drove around the end of the building to access the storage facility from there, we had to get out of the van and move your trailers out of the way to be able to get through. Your staff is fantastic 100%. Your entry process and parking lot are a gong show 20%. Your average is 60%. I will recommend your business, but I will make sure people know it's not easy to access (on busy days).

Janice D.  |  First Impressions 
Rating:
5.0

You all are good to me

Derek M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey G.  |  First Impressions 
Rating:
5.0

Super clean facilities, helpful and flexible staff - highly recommend!

Manuel B.  |  Overall Experience 
Rating:
4.0

Only thing I didn’t like is the door latch was tricky to open. Cut my hand once. Probably should wear a glove when using the sliding latch. There is a technique to opening the door on my specific unit where you have to lift it slightly in order to open the latch but everything else was perfect.

Eryk W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kris S.  |  Overall Experience 
Rating:
5.0

Great vibes very helpful. Affordable rates

mike j.  |  First Impressions 
Rating:
2.0

The younger girl that was working was extremely rude and seemed unhelpful with the lady setting us up who was new and didn’t know what she was doing. The whole experience was pretty uncomfortable.

Jaime Raye N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niyi Y.  |  First Impressions 
Rating:
5.0

I had a positive experience. I recommend Barlow Uhaul.

Patrick C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason p.  |  Overall Experience 
Rating:
5.0

The only complaint I would have is this facility has too many vehicles at one time parked in there yard. They were constantly blocking the unit too which I occupied. It took only making an advanced phone call and things were cleared but it was still a pain for both parties.

jay p.  |  Overall Experience 
Rating:
4.0

Good service

Marianne G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Mike B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

craig j.  |  First Impressions 
Rating:
5.0

Even under the current circumstances facing us, you provided everything we needed when we needed it. Thank you!

DAVID C.  |  Overall Experience 
Rating:
4.0

I want to save I had amazing experience from the store staff but once we got to the storage lockers the guy was being unhelpful when I couldn’t figure out how to get in and was talking to me like I was dumb. Very rude and unhelpful. Loved EVERYONE else though!!

Brooke M.  |  First Impressions 
Rating:
4.0

Only issue was security card never worked.

Chrissy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley R.  |  Overall Experience 
Rating:
5.0

Line up are very slow understaffed

HOWARD G.  |  Overall Experience 
Rating:
5.0

Outstanding customer service by the young gentleman (forgot his name sorry!) He was on the ball, polite and the facility was clean. He should get a raise or be promoted. Probably the best uhaul employee I've dealt with.

Kayleena S.  |  Overall Experience 
Rating:
4.0

I left in middle of COVID 19 but I was made to come in and sign my cancellation because I was told we had to review the locker together it never happened just went in and signed. could have done that by fax instead of traveling 90 minutes ( moved) and dealing with the public. I understand normal times the procedure seem to put me at an uneeded risk especially since we needed even look at the unit.

Alicia E.  |  Overall Experience 
Rating:
5.0

Busy location, sometimes understaffed...you all keep on pushing! Keep up the good work!

michael f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley R.  |  First Impressions 
Rating:
4.0

The rate increase during the downturn was the hardest part of this experience for us. Other than that we enjoyed our stay . Thank you for your help, we would use your services again for moving and storage.

paul g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sujalkumar P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie D.  |  First Impressions 
Rating:
5.0

Keep up the good work!

DAVID C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TROY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sujalkumar P.  |  First Impressions 
Rating:
1.0

The staff (except 3 (Michelle, Jake, Wyatt) are the only good things about Barlow location) were very poor service! My unit was blocked 90% of the time I was there by trucks or trailers, then when the snow hit, and started to melt it froze my door shut, to which they then tried to open my door with a fork lift and put a hole in it! This location makes me NEVER want to use uhual again, and neither will any of my hundreds of family and friends! I’ve tried to resolve my issues many times with little to no luck! And I will be contacting head office with all the pictures and complaints I have with this location AGAIN!!!

Whitney B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dinnah M.  |  Overall Experience 
Rating:
5.0

They walked us through the process, stress free move in and always a smiling face, even after a long busy day... one of the best in North America, quick and friendly.

David N.  |  First Impressions 
Rating:
1.0

Our stuff was stored because U-Haul shipped 9 U-boxes across Canada on an open flatbed (uncovered) in rain. Illness (cancer) prevented us from being able to empty the shed for 4 1/2 years. Great cash

THERESA L.  |  Overall Experience 
Rating:
1.0

I find the approach of Donna the GM and Valerie - Foolhardy, racist and downright stupid. Such people in high places are the reason of company's downfall.

Janak B.  |  Overall Experience 
Rating:
5.0

Customer service wise it was incredible. Only thing that could have made my experience better would’ve been if there were more dollies available to drag my stuff down to the storage bin.

MITCHELL S.  |  First Impressions 
Rating:
4.0

At the Barlow Tr store, both Sharla and Michelle provided first-rate customer service. The only hiccup was the storage unit that I believed that I had booked online turned out not to be booked.

Peter L.  |  First Impressions 
Rating:
1.0

Paid $170 for two weeks of storage because "Uhaul does not pro-rate".

Kristen K.  |  Overall Experience 
Rating:
5.0

The move in went very easy, the unit was clean with a rodent trap in it to protect my belongings and the move in was made easier with carts available at the loading dock.

Shelley S.  |  First Impressions 
Rating:
1.0

Got one free month because I used your services from BC to Alberta. Thank you. I was 4 days past due and had to pay 200. + as you do not pro rate your storage. Found less expensive service elsewher.

James L.  |  Overall Experience 
Rating:
1.0

My items were moved in by uhaul from a uhaul truck rental I had that was picked up and towed because it was listed as abandoned. I have not had anyone call me back EVER.

Linda H.  |  First Impressions 
Rating:
3.0

Someone needs to sweep all around those outside units it's disgusting how many nails and screws I found with my time being there which was almost five months I ended up with three flat tires $$$

NIgel H.  |  Overall Experience 
Rating:
5.0

Good service. Helpful in spite of how cold it was outside.

David B.  |  First Impressions 
Rating:
1.0

Experience is based on human interactions. While 1 employee Lewis went above and beyond to help, the stupidity of Valerie and Donna Bond, the GM knows no bounds. I am going to rent elsewhere.

Janak B.  |  First Impressions 
Rating:
5.0

Very kind

carlson k.  |  First Impressions 
Rating:
5.0

Technical support team was a home run. The staff at their Barlow location in Calgary were all friendly and made things easy and quick.Would definitely recommend. You have definitely won my Buisness.

Geo C.  |  First Impressions 
Rating:
3.0

There are long waits for help at the counter — renting anything or asking questions. So many rules about everything, rudely enforced. You will always be treated like you are in the wrong.

VICTORIA P.  |  Overall Experience 
Rating:
3.0

Final bill was well above the quote. Service was good. We will use your services again.

James L.  |  First Impressions 
Rating:
4.0

I had a very positive experience at this site. The staff are very helpful throughout the process of renting the storage locker to renting out the truck to move items.

Linda G.  |  Overall Experience 
Rating:
5.0

Very busy place, but they do extremely well and are there to help.

Sherwin S.  |  Overall Experience 
Rating:
2.0

Prorate monthly rent rates by days so that when you leave mid month, you don't loose an entire months worth of rent.

Dan E.  |  Overall Experience 
Rating:
2.0

I stood in line for 53 minutes to sign one paper. Not enough staff at this location. When I got my storage locker I was told I would get the first month free as I rented a U-Haul, I never got a month

Michael G.  |  Overall Experience 
Rating:
5.0

So friendly and worked with me so i could move in fast without feeling embarrassed by my situation!

Courtney C.  |  First Impressions 
Rating:
2.0

The staff was excellent. Tip of the hat to Valerie. She was wonderful. However I was stuck in the elevator for 40 minutes and was delayed from using the elevator for about two hours!

ANTHONY C.  |  Overall Experience 
Rating:
5.0

Such a great service haven’t dad in Sydney, Australia. Wish they have that too.

Jewel K.  |  Overall Experience 
Rating:
5.0

Very friendly and efficient service. I had no issue dropping of my trailer and getting my storage locker. Very helpful staff.

Desmond S.  |  First Impressions 
Rating:
4.0

Staff was knowledgeable and helpful. Busy facility had a bit of a wait in line waiting to speak with staff.

Richard E.  |  Overall Experience 
Rating:
5.0

Great service, thanks Michelle!

Robert B.  |  First Impressions 
Rating:
3.0

After hours the parking lot access is plugged. Other storage areas, i.e. Sentinel Storage do not have this problem.

Terry K.  |  Overall Experience 
Rating:
5.0

Happy with the service

Blaine W.  |  Overall Experience 
Rating:
5.0

Very good service and super super clean facility. Great access. I would return and recommend that place to people without hesitation. Great team

SIMON O.  |  Overall Experience 
Rating:
4.0

Great experience except for the crowded yard. Access to the storage at times was awkward due to uhaul trucks parked at it.

Blaine L.  |  Overall Experience 
Rating:
4.0

The manager was very helpful and addressed all my concern in a professional manner. I had a bad customer experience in Toronto, this location left a much better impression.

Andrey S.  |  First Impressions 
Rating:
1.0

picking up my vehicle one lady was very pleasant and appropriate.dropping off three gentlemen in the back we're very rude disengaged andbe working with people. Nobody even took my keys or checkedveh

james B.  |  Overall Experience 
Rating:
4.0

Busy but. Good service

VIKRAM P.  |  First Impressions 
Rating:
5.0

My reservation for storage was problem-free and ready for my move. Clean facility and helpful staff.

Blaine L.  |  First Impressions 
Rating:
5.0

All the staff was amazing yesterday when we returned our Uhaul and packed a storage locker. Belle who helped us both times was exceptional and extremely helpful. What an asset she is to your company.

Elizabeth W.  |  First Impressions 
Rating:
1.0

Call me for an honest review

Christopher P.  |  First Impressions 
Rating:
5.0

Great service

Jaye H.  |  Overall Experience 
Rating:
1.0

I need more than 200 characters to tell the story of how awful my U-Haul experience was. From first phone call to check-out it was horrifically inefficient. My possessions were stored. 1 star for that

Ruth B.  |  Overall Experience 
Rating:
5.0

Great service

Uuganbaatar D.  |  Overall Experience 
Rating:
1.0

This location is not secure at all. Some of my belongings were stolen from my UBox at this location.

Ricardo P.  |  Overall Experience 
Rating:
5.0

Michelle is amazing help...

Pornploy S.  |  First Impressions 
Rating:
5.0

All the staff at Uhaul were very pleasant and helpful! Thanks for making a stressful time a little more bearable! Rich de Man

rich d.  |  First Impressions 
Rating:
5.0

I like the fact that a 1 month locker rental was included in the out of town tailer rental. This made the move easier.

Daniel B.  |  Overall Experience 
Rating:
5.0

Customer service was great at this location.

Varun D.  |  First Impressions 
Rating:
5.0

All staff that I encountered were helpful and professional!

Eric H.  |  First Impressions 
Rating:
4.0

The storage space is clean. The manager Valerie did mention the slide door was jamming up and hard to close. Valerie said she would fix it at free of charge. But I need to leave a key with her. I will

jenny b.  |  First Impressions 
Rating:
4.0

Given the staff shortage the front service worker was calm, courteous and attentive. The yard worker was so helpful. He brought our UBox over via forklift and placed in a way that made offloading easy

Debbie L.  |  Overall Experience 
Rating:
1.0

Started when I called before my move and waited on the phone for an hour before speaking to someone at the location. Waited in line for an hour when dropping truck off and to get storage unit -dirty

Lisa W.  |  Overall Experience 
Rating:
1.0

I had a very negative experience with this storage location and have no intention in coming back. The office is extremely unorganized and most times there's a ridiculous line up that wastes my time.

Matthew K.  |  Overall Experience 
Rating:
5.0

The facility and all the people that work there are super friendly and hard working.

Paolo C.  |  Overall Experience 
Rating:
5.0

great service and friendlfystaff.

Frances E.  |  First Impressions 
Rating:
3.0

Good for the most part. But the counter administration service is the slowest uhaul ever visited. Clerk spent average 10-15 mins per customer. I waited 1 hr. finally my turns to beings contract works.

chi fu c.  |  First Impressions 
Rating:
2.0

We waited in line for over 40 minutes in line just to be helped. The line was at least 10 people long behind us...and there were 2 people working (once the one came back from her break.)

Mackenzie S.  |  Overall Experience 
Rating:
5.0

I used to rent a storage unit & during that time it was total CHAOS for accessing my unit but now !?? I am treated with respect & courtesy & service has improved tremendously Thank you for everything

Eric M.  |  First Impressions 
Rating:
5.0

Great place very secure excellent staff

Cody C.  |  Overall Experience 
Rating:
2.0

Not enough staff in the desk. Had to wait an hour in line.

Andre L.  |  Overall Experience 
Rating:
1.0

-parking always a hassle, which makes moving in/out a pain -charged me a full month even though I was only in it 2 days (I know I should have read the contract) -never properly staffed -unorganized

Catherine N.  |  Overall Experience 
Rating:
2.0

The staff did not know wher to locate my U-Box.One desk staff spent 15 - 20 mins loking for my U-Box, and for Paul. She did not know the location of the Box # o; Took another 10 mins to locate the Box

yves g.  |  Overall Experience 
Rating:
1.0

the truck was filthy. our 15 ft truck was 45 min. out of town. we then ordered 20ft van . 100.00 more for ferries. not very impressed bill and sharon white

William W.  |  First Impressions 
Rating:
3.0

Good service but inventory management system needs work

Jaye H.  |  First Impressions 
Rating:
5.0

The people are very helpful and nice.

carol ann w.  |  First Impressions 
Rating:
1.0

The billing system is awful, we were over billed by three months. Our delivery date was missed totally with no phone calls, it ended up taking a week to have our Uboxes returned.

Bobbi C.  |  Overall Experience 
Rating:
1.0

Probably the worst customer experience just because of organization reasons. The is no match between the available spots in the system to the actuall units. Needed an employee to go physically to go

Nir S.  |  Overall Experience 
Rating:
5.0

I didn't visit the facility but the customer service was exceptional.

Maurice L.  |  Overall Experience 
Rating:
2.0

We have used this location several times picking up a Ubox that was transported from Ontario and both times the box was still bolted closed, luckily we had the tools to undue the bolts.

Amy W.  |  Overall Experience 
Rating:
4.0

The staff went above and beyond to ensure my needs were met especially Nick and Donna thank you very much

Gail C.  |  Overall Experience 
Rating:
2.0

Late equipment and misinformation caused one day delay and extra cost to us which u-haul refused to reimburse.

ramin k.  |  First Impressions 
Rating:
4.0

Actually, I didn't visit U-Haul facility in Calgary because I received my Ubox in my address. I'm satisfied with U-Haul support and the company helped me a lot in my move to the city.

Giovani R.  |  Overall Experience 
Rating:
4.0

The u-Box worked out for me. However the access locations on site for my U-box were not under covered. So if it rains or snows, it would not be a pleasant situation & harder to unload my items.

Jerry c.  |  Overall Experience 
Rating:
3.0

Need more staff and the lady that helped me took forever cuz she didnt know the software to well. So I would say more training on knowing there software.

Nadine C.  |  First Impressions 
Rating:
5.0

U-HAUL on Meridian Rd Calgary always been a very good place for storage servicre, besides too many vehicles (U-Haul trucks) blocking access to indoor storage units !?!? Everything else is perfect

Eric M.  |  First Impressions 
Rating:
5.0

The queue was very long , waiting to be served but once my turn came, I was very happy with the service the young guy gave me, he gave me more time and was very helpful and courteous.

Svitsai C.  |  First Impressions 
Rating:
1.0

My experience with Uhaul was a series of mix-ups and miscommunications that left me vowing never to use the company again. I strongly suggest taking your business elsewhere.

Brendan G.  |  Overall Experience 
Rating:
5.0

Paul, who delivered my U-Boxes to my home, was friendly, efficient and helpful. A pleasure to work with him.

Susan D.  |  Overall Experience 
Rating:
5.0

Everything was great the entire time i rented my storage space. I can't think of a single complaint. Thanks for everything.

LAWRENCE M.  |  Overall Experience 
Rating:
4.0

the lady that helped me was very nice and friendly. the guys in the yard were helpful as well.

Jeffery H.  |  First Impressions 
Rating:
1.0

This location kept charging my card random amounts($1300+ In over charges). Took almost a week of me calling for someone to get back, claimed I would be refunded. Still waiting with a maxed out CC!

Samantha B.  |  Overall Experience 
Rating:
5.0

Donna bond at this location was very helpful in dealing with any and all issues. It was very nice to have been able to put a face to the name for once. Keep up the great work Donna

matthew k.  |  Overall Experience 
Rating:
1.0

Wow, everyone I have dealt with at UHaul for this entire year 2018 has been shady. The managers at this location are useless cowards who hide upstairs from customers.

Barb B.  |  Overall Experience 
Rating:
1.0

very poor customer service. no regard or value for the time of the person. the rep has no idea how to use the computer software system and i spent 2 hrs to just return the trailer and get my stuff in

sohrab m.  |  Reservation 
Rating:
1.0

We spent about 20mins when moved out of the storage unit trying to let the staff know. Then on our cc statement we have been billed an additional two months. Impossible to get staff on the phone!

Bobbi C.  |  Overall Experience 
Rating:
2.0

Aurora, Ont office excellent. Calgary office seemed confused. It appears that your computer systems are poor & communication problematic. We were asked for our credit card information over 5 times.

Greg C.  |  Overall Experience 
Rating:
4.0

Simple and easy

ANDREW D.  |  Overall Experience 
Rating:
1.0

Atrocious experience. I had to spend 1/2 an hour waiting on an employee that was clearly not properly trained try to work through an archaic system, then ended up with the wrong locker.

Brendan W.  |  Reservation 
Rating:
3.0

The staff were super helpful and very nice but overworked and understaffed. They need more people there to run their business properly.

Stuart R.  |  Overall Experience 
Rating:
3.0

We had a mixed experience. Half of he people we worked with were excellent and half were very rude. One guy named Jordan did a stellar job both times we dealt with him and deserves to be recognized.

Jordan G.  |  Overall Experience 
Rating:
2.0

Waited in line for 60 minutes the first time, 30 minutes the second time. I was only 3rd in line. My Uhaul box couldn’t go to Edmonton forcing me to pay $340 extra renting a 15’ truck. Never use Uhaul

Steven C.  |  Overall Experience 
Rating:
5.0

Thanks

Florencio N.  |  Overall Experience 
Rating:
5.0

They was very good Experience to me, I Quit my job because the company didn't pay me, so I was Having problems to Pay my storage, I talk to the Manager an he gives me the chance to pay it Slowly,

jose b.  |  Overall Experience 
Rating:
5.0

He was great! Helped me with everything and was quick also!

Spencer M.  |  Reservation 
Rating:
3.0

Thanks

Leah F.  |  Overall Experience 
Rating:
1.0

This was the worst customer service experience I've ever had to deal with. I would never recommend this location or the Uboxes.

Troy G.  |  Overall Experience 
Rating:
5.0

STAFF MEMBERS VERY GOOD AND FRIENDLY

David B.  |  Reservation 
Rating:
1.0

system of calling in to the US is broken called October 21 to advise of the move out, Oct 25 autopayment went thru, called oct26, no response,emailed no response,went to store for resolution

Deb S.  |  Overall Experience 
Rating:
5.0

Very helpful staff

Florencio N.  |  Reservation 
Rating:
3.0

None

JOSUE M.  |  Overall Experience 
Rating:
2.0

Poor organization. Ubox not picked up, billed after it was picked up. People on phone call centre poor communication with location. 4th year of renting, every year has problems. Not returning again.

Sarah P.  |  Overall Experience 
Rating:
2.0

Disorganized rude , not friendly Same thing on return

lisa b.  |  Reservation 
Rating:
3.0

Had to wat about 15 mins to be helped but that is only minor complaint

Patrick R.  |  Overall Experience 
Rating:
5.0

Very friendly and professional.

NICOLETTE S.  |  Overall Experience 
Rating:
3.0

The uBox was not ready to be picked up when I arrived and I had to wait a hour for the staff to load it on a trailer for me. I had called ahead and was assured by the call center it would be ready.

DOUGLAS G.  |  Overall Experience 
Rating:
5.0

Uhaul staff were more then helpful and really helped me when I was I need. I would definitely recommend uhaul to friends and family

clayton v.  |  Overall Experience 
Rating:
1.0

I reserved a storage unit for Oct 11th. And when I went there the unit I wanted was not available. I'm really hoping I still don't get charge..

Brigitte S.  |  Reservation 
Rating:
1.0

Uboxes were delivered 4 days late, after repeatedly lied to by staff that they were coming the very same day, when we were actually able to get ahold of staff. Literally wasted 20hrs of time waiting.

KRISTINE B.  |  Overall Experience 
Rating:
2.0

The place was a zoo, there were Uhaul vehicles everywhere blocking areas & people in, it was too busy & chaotic. I was not impressed with the storage facility

Camie O.  |  Overall Experience 
Rating:
3.0

I have contact twice regarding my storage and have yet to get a call back regarding closing my rental, though I did get some emails about being in arears

wesley p.  |  Overall Experience 
Rating:
4.0

wait too long to be serve, they move too slow when you have places and things to do.

Errol S.  |  Overall Experience 
Rating:
4.0

The staff at this particular U-Haul they were unbelievably helpful and kind and caring about me and my journey. i Would very much recommend this one. I feel the staff are the best. Great workers.

michelle p.  |  Overall Experience 
Rating:
5.0

I am still enjoying uhul customers benefit. Thanks!

MUSTASA S.  |  Reservation 
Rating:
5.0

Very helpful staff.

Ahmed A.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly.

NICOLETTE S.  |  Reservation 
Rating:
1.0

This company is very disorganized and service is very poor. Will never use them again I would not recommend.

Peggy M.  |  Overall Experience 
Rating:
3.0

Not enough parking or access to storage units, needs redesign. Staff not able to direct with such a bad setup. Never an easy time getting to storage unit. no refund when out early. Wouldn’t use again.

Tamra B.  |  Overall Experience 
Rating:
1.0

very disapointed with this company, totally disrespectful and unsympathetic. dont return calls.

Sarah S.  |  Reservation 
Rating:
3.0

Called 24 hours in advance to have our ubox picked up. Arrived at our scheduled pick up time to then wait 45 minutes for someone to tell us it wasn’t ready and there was nothing they could do.

Darren B.  |  Overall Experience 
Rating:
3.0

Storage was fine but the location was too busy and not staffed properly . Could be a better layout as there is not enough parking you have to park 3-4 blocks away to get to your storage unit

Enesa H.  |  Overall Experience 
Rating:
5.0

I also rented a truck to move and was completely shocked at the long wait ( 1 hr) in a line up to get it. It was understaffed for such a busyday! Check in online did not help the process!

Michelle G.  |  Overall Experience 
Rating:
4.0

Very congested yard. Other than that it worked perfectly.

Andrew L.  |  Overall Experience 
Rating:
1.0

I was almost satisfied with the service but after buying a lock and unpacking everything I was unable to lock my unit because of a faulty bent damaged slider that locks the door!!

Colette O.  |  Reservation 
Rating:
1.0

I understand this is a Busy Facility but I had problems when I had originally booked my storage unit to come out, Then they threatend a lien of me There needs better organization and management involv

ken f.  |  Overall Experience 
Rating:
1.0

Very unorganized. I had reservation and confirmation and was told they didn't have the truck or the storage unit for my belongings that were already loaded. I had to go to another storage place.

Judie L.  |  Overall Experience 
Rating:
5.0

Was very busy there when we arrived, the staff worked hard to accommodate everyone. The store closed at 5: pm but the staff stayed until all customers were taken care off.

Stephen C.  |  Reservation 
Rating:
4.0

The staff were very helpful

Grant C.  |  Overall Experience 
Rating:
5.0

Thanks for everything.

GEORGE B.  |  Overall Experience 
Rating:
1.0

This was the worst experience of all the rentals I have utilized. They didn't have either the truck or the storage unit the had been verified and confirmed. They had no excuse or reason.

Judie L.  |  Reservation 
Rating:
1.0

Lost track of our pods when we arrived to another city they didnt know where they were. Multiple times when we arranged access to our box they were not ready. Took 5 days for them to pickup boxes.

david a.  |  Overall Experience 
Rating:
5.0

Facility is very clean. Staff is very helpful. WE rented storage from them it is a little more than we wanted to pay as we are senior citizens.

Fred D.  |  Reservation 
Rating:
3.0

The staff tending to the rental trucks & trailers always block access to the lockers docks & many many many times I had to park away from the dock & carry my goods a fair distance & couldn't get out !

Eric M.  |  Overall Experience 
Rating:
1.0

reserved ground level easy access, was told the person didn't move out as planbed and had to LUGGGGG 26' worth of stuff to second floor with an elevator that wouldn't work. worst experience ever!

Daddrick D.  |  Reservation 
Rating:
5.0

Great experience!

Adam H.  |  Overall Experience 
Rating:
5.0

Outstanding service

avery m.  |  Reservation 
Rating:
3.0

All went well. No complaints but one suggestion on the car trailer I was towing behind the 26' uhaul moving truck. There are chains to help hold your vehicle down, straps would be much better.

tracy n.  |  Reservation 
Rating:
4.0

I guess the thing is some of the staff that I first dealt with happen to be very well informed and friendly. But the following day the one lady was not to friendly. Kinda rude Infact

michelle p.  |  Overall Experience 
Rating:
1.0

Facility overrun with trucks, trailers, etc. making it very hard to access the storage units. Loading zones at storage unit building usually occupied by rental trucks due to lack of parking. Headache!

JOSH C.  |  Overall Experience 
Rating:
1.0

TERRIBLE CUSTOMER SERVICE - they are terrible! customer is their last priority

JODY B.  |  Overall Experience 
Rating:
4.0

N/A

DEBRA LEAH E.  |  Overall Experience 
Rating:
2.0

not able to access facility even though I paid for 24 hr access. I had called the facility 5x only to deal with US.office in Arizona. Calls NEVER returned. No refund issued. no room to complain!

Gigi P.  |  Overall Experience 
Rating:
5.0

We would like to acknowledge Brent at thr Meridian Rd location for his special care and attention to our Uhaul needs. We had last minute issues but with his help we managed to get our rental and carr

Grant B.  |  Overall Experience 
Rating:
2.0

My u-box was suppose to be ready for pick that I scheduled at a certain time but the trailer did not have a cover over one tire and it was not strapped down so we had to wait ~ 1hr for them.

melissa g.  |  Overall Experience 
Rating:
3.0

U-haul, in general, couldn't give me any information with regards to where my u-boxes were in Canada once they left my pick-up location, but they did arrive on time and were quick to let me know.

mary anne b.  |  Overall Experience 
Rating:
1.0

Very unprofessional service there. I will not recommend this place to anyone I known.

Ye H.  |  Overall Experience 
Rating:
5.0

Oddly enough, these questions don't apply to me this time. I didn't go to a U-Haul facility and I have no idea what the access hours were. Your service was excellent, everything handled on the phone.

kevin c.  |  Overall Experience 
Rating:
5.0

We used the u-box's to move our son from Victoria to Calgary. Both delivery and pick up was so efficient. Service in both locations was excellent.

lindy m.  |  Overall Experience 
Rating:
3.0

I don't have any issues with the storage facility but I have issues with booking help off the website and being charged in US dollar. I will not recommend to anyone to book off the website.

slivia g.  |  Overall Experience 
Rating:
2.0

One bin was in front if the other door so I couldn't open it. Didn't fork lift it onto my drive way. So I had a VERY hard time getting the items out. A couple items collapsed onto of me because of thi

taralynne L.  |  Overall Experience 
Rating:
5.0

Every one of these employees were helpful in every way. Even helped me with 1 small item that was really heavy. This is huge as I am a woman with 2 herniated discs. Usually get BS I cant be responsibl

William G.  |  Overall Experience 
Rating:
5.0

I appreciate all your help bless all the staff at UHAUL

kristen f.  |  Overall Experience 
Rating:
5.0

You guys have really nailed it. Great service, great prices, great facility.

Karen V.  |  Overall Experience 
Rating:
5.0

U Haul staff were friendly and helpful. And pro-active with any issues that arose. I would use the U Box again and again if needed. Having someone else drive was pivotal.

Lea A.  |  Overall Experience 
Rating:
1.0

I don't know why you guys keep hounding me regarding the storage locker that we moved out of 6 months ago. I also don't understand why there Is an outstanding bill of 1500. Very poor service.

Tony D.  |  Overall Experience 
Rating:
4.0

The shipment was supposed to be in Calgary May 26. When I arrived May 27 it was not there. Extremely annoying. UHaul did offer fair monetary compensation; therefore above average but not excellent.

ted r.  |  Overall Experience 
Rating:
5.0

Excellent as usual - thank you

sonja m.  |  Overall Experience 
Rating:
5.0

Fantastic customer service. Was constantly impressed with all employees

Haylie W.  |  Overall Experience 
Rating:
4.0

our u box arrived safe and sound once again... thank you very much

kim w.  |  Overall Experience 
Rating:
3.0

Was difficult at times to access the unit as vehicles and trailers were parked around it.

Harold V.  |  Overall Experience 
Rating:
3.0

hi

nat f.  |  Overall Experience 
Rating:
2.0

.

Sarah G.  |  Overall Experience 
Rating:
1.0

Waited almost 3 hours for my ubox and trailer. there was apparently logistic issues they accidentally unloaded and misplaced my ubox. there was general chaos with all the people there.staff overworked

Jason K.  |  Overall Experience 
Rating:
4.0

Very clean and new indoor storage. Friendly and helpful staff. Only complaint is that the overall layout makes for a congested loading ramp, but we were never completely prevented from gaining access

carey h.  |  Overall Experience 
No reviews have been submitted for this location.

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