Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer was really dirty from road grime and had not been washed since the prior rental. The yard at this location felt very congested especially when there was a lot of units being returned. I found the yard staff and the people who helped me with the contract were excellent and provided great customer service.
The staff are friendly, knowledgeable and helpful. We rent from this location often! Thank you for the hard work and dedication.
the stuff is very friendly . but the price start $19 after l used two hours l paid $ 87.99 to expensive
Rented a 16ft uhaul retured after hours got charged 20$ extra for not going through the li k to let them k kw it has been returned it is written in the contract but was explained when renting the uhaul . disappointed in the service and it very well explained. Poor service.
Just the location for pick up the truck and to return is too far from me.
A couple lights on the trailer did not work but overall it was a good experience. The staff was very friendly and helpful.
Location of pickup closed after we made appointment and never even called to notify us and then I have to argue with manager about rental that should have been no charge due to your negligence pretty disappointed
Superior staff, excellent sevice!
Nothing, im satisfy for everything
Hidden fees must be discussed upfront. Online booking is crap not loading takes ti much time and at the end failed. Requested pick up at nw side but i rrcieved a call to collect at ne area which made to much moleage on my rental budget. 4 hours paid $100 but i only use 2hrs.
need to be improve more about track....
Made it home. Had two choices. Drive home with one head light and dash lights or drive home with two head lights on high beam and no dash lights.
Better signage on entry to the lot.
Vehicle was filthy!
Have more people like Kristen. She made the whole deal amazing
Customer service was courteous and efficient. Minimal contact at transaction. All was decent.
The tank wasn't 1/2 full when we picked up the truck. There was only one staff person serving customers on a Saturday. One more staff member would have been helpful. Thank you.
The check in/ check out process needs to be quicker! Even using the online check in, you're still forced to stand in line and wait! The registration system need to become quicker!
There was a long line and we spent a lot of time waiting in line. All the other service was great1
As always staff were professional, polite and went the extra mile. A pleasure to deal with
Would be appreciated that in future the trailer tire pressure be correct for picking up a trailer rental. Had to wait 20 minutes for them to agree the tire pressure was too low (40 psi and should be 65). Also had to wait when returning the trailer.
The trailer appeared well maintained, it was certainly not clean though. Only one suggestion, the trailer floor is ridiculously slippery. Especially when wet. It's dangerous when walking in the trailer and it almost insures your goods will move around inside the trailer. Why do you not use a wood floor?
There was a left tail light not working on trailer but he said they knew about it. It didn't matter to me cause I was using trailer during the day. I was just surprised that uhaul didn't fix it before giving me the trailer.
Used the mobile phone check in. Had a bit of a problem getting the lock off but other than that, everything went great. Would definitely do it again.
Excellent service!
vehicle not exactly clean but was sufficient, and newer truck
You guys are great
I was unable to get the trailer I ordered because of an equipment problem. They then gave me a different trailer, which was ok considering everything but the trailer didn't have running day/ night lights. To me, this is extremely dangerous and I was flashed by many different drivers because of this. It was not the Barlow Trail location problem by any means but having those lights would have been a lot safer and better in my mind.
Not rent vehicles in winter if your corporate policy is to not drive them in snow. Absolute nightmare dealing with whole situation. I am happily telling everyone I know nothing to use your firm.
Belle Donnelly was fantastic when we arrived. We had originally booked our van at a self pick up location but were unable to to pick up the van. We then called customer service (Diane ?) who was also amazing. Belle was knowledgeable, efficient and very professional, helping out others without delaying our processing either. What a great U Haul employee!! I much prefer the locations with people there, makes all the difference in the world. Thomas
Hard to drive the truck without winter tire on it, especially during the time we move where the snow was 10cm atleast on our area.
I was charged a 20 dollar after hours fee which makes no sense because i was never told about that so i have been over charged
Four times I requested a smaller truck just to be sure I got one. It was an ordeal and it's not the first time. Same problem last time. I was charged more for a larger truck.
The cab of the truck had a fast food bag in it and the back was not swept out (lots of debris and a plastic storage bin lid was inside).
Never received the equipment I paid for. I was very unimpressed as I received two phone calls the night before to confirm and received an email confirm the rental of an appliance dolly with my truck. I had to dispute the charge for the appliance dolly I never received!
I do not know what is going on at this location, I have a 2019 Chevrolet Silverado 2500HD with a factory-installed Hitch for pulling trailers. I was told by the site personally, that unless they could have the rubber on the hooks for the safety chains that I would not be allowed to take the trailer. This policy seems to be at this location only, as I have never been advised of this at the other locations around Calgary. Also, the yard person was not properly trained to use the unit for checking equipment in and out of the yard, he took over 40 minutes to process 2 vans ahead of me. When he went to check in the trailer, he had the Gaul to tell me that if one of the sealed light assemblies failed I would be charged for the new light assembly. What is going on?? You need to make sure NEW HIRES are properly trained and competent on the use of all equipment they are required to work with, this employee needs to be supervised and trained in the process of Customer Service, life is not all about him. I did not need to hear that he does not like or understand the iPhone he was given to do His job, he needs to take the time to learn it properly or be supervised until he becomes competent in it's use!! I wasted 45 minutes when I was checking the trailer out for use, and then another 45 minutes to get checked in, taking 20 minutes t check in a small van is rediculas.
nothing - all good.
There was a an employee there I think she speaks spanish she wasn't helpful at all when We came we already booked a truck and she told us no booking and no truck We went outside and We came back and We talked with another lady and We got the truck was very weired. Thank you
Uhaul had issues
Well done!
We moved during winter time so we knew we were going to have some issues, however the truck got stuck every 10 minutes, the tires on the truck were not meant for a winter calgary move at all. When we called for roadside assistance we were told we were going to be charged over $100 for the tow truck and it was going to take 3+ hours to get to us. We are moving, we are in the middle of a residential sweet. We cannot have this huge truck parked here for 3 hours. We didn't feel that uhaul would've been able to accommodate.
I had a great experience despite weather conditions. Staff was very helpful in all my questions.
If you change winter tires would be better
Uhaul ramp didn't work at all.
Staff was very helpful, I would highly recommend.
Great place to rent
trailer was not ready for pickup had to move other trailer to access the one for me
Very happy with the level of service at the 520 Meridian rd ne location. From pick up to drop off the service was 5 star.
Amazing service and no B.S. from.both locations. Equipment was a bit rusty and beat up but I still give 5/5 for being hassle free.
Front line workers and staff, are courteous, friendly, and very efficient! Great buisness!
Great service. Thanks!
Not bad
It was my first time, the customer service was best, the was a guy in office, very nice personality and the truck was fantastic.always I will recommend uhaul. Thanks
Would have been nice if van was running prior to my 9am pickup. Was covered in ice and had no scraper to clear windshield. Had to sit there for awhile to melt so I could drive off. Also, ice and snow covering van ID numbers so difficult to find in lot.
Often the swipe card machine didn’t work saying error or it didn’t work when it was below 7 degrees or windy. The front sliding doors weren’t unlocked on time and the garage doors often weren’t unlocked by mid morning. Found ourselves constantly going to the office to get things taken care of. Big time waster. I hope I never have to store anything again for it’s inconvenient
Charging someones account thats not even on the rental agreement or anything. And just paid for it for a favor, only having a bank card number somehow can access my bank and automatically withdrawel from it.. owing charges that arent my responsibility. Fucking bullshit. I didnt rent the vehicle, i simply paid the same day charges needed for a friend to be able to move. Havent contacted him whos name is on the contract and signed your waivers. But harrass me and take my fucking money with no heads up. Fucking theifs.
I appreciated having access to moving carts. it would have been nice for there to be some sort of supervision as people were using more than one cart and there were none left which delayed my ability to move stuff out of my unit. My storage unit was clean, well lit, and heated. It made for a good overall experience. Thank you
I rent it twice last 5 days. Your drop off policy is so out dated and complicated. You can make it easy. 1800 number sucks. Called four times and hold it for half an hour
Very good service and very friendly. Only problem is they dont have enough stuff to accommodate customers. But overall friendly and understandable.
U doing good job i love it
The lady who helped us pickup our uhaul was fantastic, helpful, and friendly. The older lady with glasses who was assisting the trainee (the trainee was amazing as well) who was helping us, was rude, short, and snarky with us. Turned us off. Other then her, the overall experience was fantastic.
The box truck I rented was not well maintained and it looked like the drivers door was damaged really bad. The drivers door would not close properly and the engine light was on the entire time. Poor maintenance is normal for Uhaul but this was a little worse than normal. The service was great and the front counter staff were great.
The staff was friendly and helpful. They explained things clearly and got things moving fairly quickly in a busy time. More counter staff would have been better for the line up but the one girl did a very good job by herself
Staff is friendly however they need to work on their accesses I haven't been able to get into my locker with my card or code since I got it, I've always had to go to the desk tell them they tell me its a error with their system and there's nothing they can do so just sit there and let the alarm go off. So if somebody broke into my unit they'd just assume it was me and I pay 150 a month and I can only access my locker during store hours and thats it. This has made the move in process very very very hard
In the short time, I was a Uhaul customer (for storage space), I found the facility clean, better than average rates, and the staff were very helpful. The only drawbacks were the long wait times for customer care (by phone) and I also found that the storage rate no longer fit my budget. Thank you all for helping to make my Uhaul experience a good service, one that I would recommend.
You're not asking the right questions. Your location is fine... but uhaul has horrible customer service over the phone and I will NEVER EVER support the company in any way (storage, trailer moving vehicle) if I can at all help it. I find it sad because the people working at the physical location a1re really wonderful.. its just the company I have a problem with. I spent countless hours on the phone being given incorrect information with very unfriendly tones. Thanks to Jake and the other staff on location.
Me gusta el hecho de que todo esta muy limpio y si ya no nesecitamos el estacionas nos devuelven el dinero esta es la segued a ves k uso sus servicios
Very nice place for storage, and access to each of room you'll be wanted.. thanks you uhaul!!! 👍👍👍
Your rental vehicle has demands I do not need at a regular rental agency. Even after having stored and paid on time my rent for my storage unit for almost a year and a half, your employee refused to honour my rental reservation made online after not providing her with more then 2 numbers to contact me. So I had to go and rent at another rental location to pick up some of my items in the storage.
I have not been told I can return the vehicle after hours and, therefore, have been charged 3x compare to my payment. This is the last time I dealt with uhaul.
Thank you for being calm and professional in a pandemic
The young woman at the front counter was very friendly, knowledgeable and helpful. She made the whole experience very positive.
This is the worst customer service experience that I've ever had and I usually don't complain. It took months to resolve a minor issue because the location's manager didn't notate an agreement he and I made. It ended up making it difficult for anyone to assist me because they couldn't act on word of mouth. Please advise the location's manager to be diligent about making notes every time he speaks with a client. And also to have better communication.
bad communication from staff. Very unhelpful and they messed up my bill. Have been trying to contact the location for a week now and have no response back. Not impressed at all.
Unfortunately I experienced a lot of miscommunication, and misunderstandings throughout. When I knew that we weren't going to make it in prior to closing, I phoned the storage facility to discuss options. I was informed on the phone that my father could check me in early, collect our pass and after hours access code, and that we could arrive and unload after hours. Upon arrival, my father was told this wasn't the case and we'd have to return the following morning. Had the information been communicated over the phone when we called, we would've altered our plans accordingly. The following morning, my reservation couldn't be retrieved. Apparently the system wasn't able to locate any reservations using confirmation numbers, and we needed to set up a new reservation. Once checked in, the facility is well maintained, and the process fairly straight forward.
I love the promotional even for first time customers getting a buy one get one free month. U-Haul definitely made my move and temporary storage less stressful for me on the long term. Thank you so much :)
More staff would have been helpful - 1 h waiting in line, with sometimes only one person having to handle all the customers ( And that at 9 am at the proposed pickup time); Also - don't see point of onlinecheckin, which we did, if check-in for uhaul and storage still takes over 1/2 h at thecounter. But on the other hand: courteous and helpful staff at checkin - storage manager Even took time out from her busy schedule to show us the facilities, which were clean and well maintained. Overall- quite good experience despite wait time! Thanks.
I was promised a drive up storage unit on my initial call. They put me at the far end of the building which added 3hours to the move, so far, and probably another 3 hours on the way out. The guy at the front said he would give me 24 hour access but the swipe cards did not work. When we saw the storage, we knew it would be difficult to fit the 26’ trucks belongings into it, so the we told the Afterhours lady and her suggestion was to “pack better”. We had to stack items do we could climb because I’m not 12’ tall. The $10 lock they threw in does not make up for the nonsense that I endured. If there was any other option, I would be using it. Not once during truck pick up or storage, did an employee leave their seat to help me.
Yes I’m impressed with the storage and i have no problem recommending U haul
The staff at the Barlow Trail/Meridian Road location are the best to deal with.
Only issue was my key card was not recognized on first visit. Other than that great experience.
No real problems. There was once that they called us to come look at the unit as they thought water might have gotten in. But it was fine. The place was rediculously hard to contact on the phone under the old management, but I never tried to contact them since the change of manager. We had asked them to put new weather stripping on the door but they never did it.
I was guaranteed so many things and absolutely nothing worked out. It was nothing but a complete headache. From having to travel an extra 3 hours on my moving day to pick up a trailer in the opposite direction- to the business being closed and had to go to another location. To being promised a storage unit, and a reservation was made to find out it was not. And had to call around and find my own storage unit- to be told that I had a ground level storage unit.. and then showing up and being told no I do not. No compensation was given on UHAULS end .. I will never use the company UHAUL again.
My comment you won’t be happy about ,After driving your truck for 8hrs from kamloops to Calgary and then finding out that I would have to unload my belongings off a 20ft loaded truck ,on the first floor ,go up a freight elevator to second floor down a couple of hallways to the other end of the building ,as that was the only 10x15x10:bays that were left when I had reserved a space way back at the first part of august somebody should have informed me of such , being That I was coming from along way away and not just across town looking for a storage space ,you could have reserved Me something on the ground floor. I am not a happy camper
Uhaul moved our stuff from a uhaul truck into a uhaul storage unit. They just threw everything out of the truck into the unit. There was water damage and rodent damage and so many of our items were destroyed. The staff was not helpful or honest. It was an awful experience
Michelle was more than helpful, courteous, and friendly. She is customer oriented and an asset to your business.
Excellent service always at the Barlow Trail location. My reserved unit had been given away to another customer but I was given a bigger one to use for the free month that was included in my one way 15 ft truck rental from Grand Forks, BC to Calgary AB. I only need it for less than a month so it was a good arrangement for me.
I enjoyed my check in and registration time with Michelle Primo. She was highly professional, quick and helpful. She has such a lovely positive attitude and she truly understands customer service.
I pre Booked the storage and was greeted kindly the booking and payment was super easy and the staff showed me how to use the access card and and where my storage locker was
Excellent team , little glitch in the central system, other wise great. The account manager Valerie handled it like a pro...
Long line up due to COVID 19 but I can understand the additional safety precaution put in place to ensure the safety of everyone
Great friendly staff both Nick and Jack ! Unfortunately, my my access is not working . It says not checked in .. I have called in , goes to central number .. have not been able to connect. I need some one to call me ASAP to correct the situation .. Thanks
Very helpful,
I absolutely hated this entire rental experience from the day I first arrived. So glad to be gone from this train wreck
The best u-haul place I ve ever been to! Very friendly and helpful staff. They even helped me back my trailer to the loading dock.
I love everything about your business, except the parking lot. The entire process was great until I got to the actual move in. I arrived in the loaded van (I rented from you) to find the parking lot jammed with a tracker-trailer various sizes of moving trucks, vans, and trailers. It was bedlam. You have to wait to load in, in a long line of people returning equipment? That's not efficient. When I drove around the end of the building to access the storage facility from there, we had to get out of the van and move your trailers out of the way to be able to get through. Your staff is fantastic 100%. Your entry process and parking lot are a gong show 20%. Your average is 60%. I will recommend your business, but I will make sure people know it's not easy to access (on busy days).
You all are good to me
Super clean facilities, helpful and flexible staff - highly recommend!
Only thing I didn’t like is the door latch was tricky to open. Cut my hand once. Probably should wear a glove when using the sliding latch. There is a technique to opening the door on my specific unit where you have to lift it slightly in order to open the latch but everything else was perfect.
Great vibes very helpful. Affordable rates
The younger girl that was working was extremely rude and seemed unhelpful with the lady setting us up who was new and didn’t know what she was doing. The whole experience was pretty uncomfortable.
I had a positive experience. I recommend Barlow Uhaul.
The only complaint I would have is this facility has too many vehicles at one time parked in there yard. They were constantly blocking the unit too which I occupied. It took only making an advanced phone call and things were cleared but it was still a pain for both parties.
Good service
Even under the current circumstances facing us, you provided everything we needed when we needed it. Thank you!
I want to save I had amazing experience from the store staff but once we got to the storage lockers the guy was being unhelpful when I couldn’t figure out how to get in and was talking to me like I was dumb. Very rude and unhelpful. Loved EVERYONE else though!!
Only issue was security card never worked.
Line up are very slow understaffed
Outstanding customer service by the young gentleman (forgot his name sorry!) He was on the ball, polite and the facility was clean. He should get a raise or be promoted. Probably the best uhaul employee I've dealt with.
I left in middle of COVID 19 but I was made to come in and sign my cancellation because I was told we had to review the locker together it never happened just went in and signed. could have done that by fax instead of traveling 90 minutes ( moved) and dealing with the public. I understand normal times the procedure seem to put me at an uneeded risk especially since we needed even look at the unit.
Busy location, sometimes understaffed...you all keep on pushing! Keep up the good work!
The rate increase during the downturn was the hardest part of this experience for us. Other than that we enjoyed our stay . Thank you for your help, we would use your services again for moving and storage.
Keep up the good work!
The staff (except 3 (Michelle, Jake, Wyatt) are the only good things about Barlow location) were very poor service! My unit was blocked 90% of the time I was there by trucks or trailers, then when the snow hit, and started to melt it froze my door shut, to which they then tried to open my door with a fork lift and put a hole in it! This location makes me NEVER want to use uhual again, and neither will any of my hundreds of family and friends! I’ve tried to resolve my issues many times with little to no luck! And I will be contacting head office with all the pictures and complaints I have with this location AGAIN!!!
They walked us through the process, stress free move in and always a smiling face, even after a long busy day... one of the best in North America, quick and friendly.
Our stuff was stored because U-Haul shipped 9 U-boxes across Canada on an open flatbed (uncovered) in rain. Illness (cancer) prevented us from being able to empty the shed for 4 1/2 years. Great cash
I find the approach of Donna the GM and Valerie - Foolhardy, racist and downright stupid. Such people in high places are the reason of company's downfall.
Customer service wise it was incredible. Only thing that could have made my experience better would’ve been if there were more dollies available to drag my stuff down to the storage bin.
At the Barlow Tr store, both Sharla and Michelle provided first-rate customer service. The only hiccup was the storage unit that I believed that I had booked online turned out not to be booked.
Paid $170 for two weeks of storage because "Uhaul does not pro-rate".
The move in went very easy, the unit was clean with a rodent trap in it to protect my belongings and the move in was made easier with carts available at the loading dock.
Got one free month because I used your services from BC to Alberta. Thank you. I was 4 days past due and had to pay 200. + as you do not pro rate your storage. Found less expensive service elsewher.
My items were moved in by uhaul from a uhaul truck rental I had that was picked up and towed because it was listed as abandoned. I have not had anyone call me back EVER.
Someone needs to sweep all around those outside units it's disgusting how many nails and screws I found with my time being there which was almost five months I ended up with three flat tires $$$
Good service. Helpful in spite of how cold it was outside.
Experience is based on human interactions. While 1 employee Lewis went above and beyond to help, the stupidity of Valerie and Donna Bond, the GM knows no bounds. I am going to rent elsewhere.
Very kind
Technical support team was a home run. The staff at their Barlow location in Calgary were all friendly and made things easy and quick.Would definitely recommend. You have definitely won my Buisness.
There are long waits for help at the counter — renting anything or asking questions. So many rules about everything, rudely enforced. You will always be treated like you are in the wrong.
Final bill was well above the quote. Service was good. We will use your services again.
I had a very positive experience at this site. The staff are very helpful throughout the process of renting the storage locker to renting out the truck to move items.
Very busy place, but they do extremely well and are there to help.
Prorate monthly rent rates by days so that when you leave mid month, you don't loose an entire months worth of rent.
I stood in line for 53 minutes to sign one paper. Not enough staff at this location. When I got my storage locker I was told I would get the first month free as I rented a U-Haul, I never got a month
So friendly and worked with me so i could move in fast without feeling embarrassed by my situation!
The staff was excellent. Tip of the hat to Valerie. She was wonderful. However I was stuck in the elevator for 40 minutes and was delayed from using the elevator for about two hours!
Such a great service haven’t dad in Sydney, Australia. Wish they have that too.
Very friendly and efficient service. I had no issue dropping of my trailer and getting my storage locker. Very helpful staff.
Staff was knowledgeable and helpful. Busy facility had a bit of a wait in line waiting to speak with staff.
Great service, thanks Michelle!
After hours the parking lot access is plugged. Other storage areas, i.e. Sentinel Storage do not have this problem.
Happy with the service
Very good service and super super clean facility. Great access. I would return and recommend that place to people without hesitation. Great team
Great experience except for the crowded yard. Access to the storage at times was awkward due to uhaul trucks parked at it.
The manager was very helpful and addressed all my concern in a professional manner. I had a bad customer experience in Toronto, this location left a much better impression.
picking up my vehicle one lady was very pleasant and appropriate.dropping off three gentlemen in the back we're very rude disengaged andbe working with people. Nobody even took my keys or checkedveh
Busy but. Good service
My reservation for storage was problem-free and ready for my move. Clean facility and helpful staff.
All the staff was amazing yesterday when we returned our Uhaul and packed a storage locker. Belle who helped us both times was exceptional and extremely helpful. What an asset she is to your company.
Call me for an honest review
Great service
I need more than 200 characters to tell the story of how awful my U-Haul experience was. From first phone call to check-out it was horrifically inefficient. My possessions were stored. 1 star for that
Great service
This location is not secure at all. Some of my belongings were stolen from my UBox at this location.
Michelle is amazing help...
All the staff at Uhaul were very pleasant and helpful! Thanks for making a stressful time a little more bearable! Rich de Man
I like the fact that a 1 month locker rental was included in the out of town tailer rental. This made the move easier.
Customer service was great at this location.
All staff that I encountered were helpful and professional!
The storage space is clean. The manager Valerie did mention the slide door was jamming up and hard to close. Valerie said she would fix it at free of charge. But I need to leave a key with her. I will
Given the staff shortage the front service worker was calm, courteous and attentive. The yard worker was so helpful. He brought our UBox over via forklift and placed in a way that made offloading easy
Started when I called before my move and waited on the phone for an hour before speaking to someone at the location. Waited in line for an hour when dropping truck off and to get storage unit -dirty
I had a very negative experience with this storage location and have no intention in coming back. The office is extremely unorganized and most times there's a ridiculous line up that wastes my time.
The facility and all the people that work there are super friendly and hard working.
great service and friendlfystaff.
Good for the most part. But the counter administration service is the slowest uhaul ever visited. Clerk spent average 10-15 mins per customer. I waited 1 hr. finally my turns to beings contract works.
We waited in line for over 40 minutes in line just to be helped. The line was at least 10 people long behind us...and there were 2 people working (once the one came back from her break.)
I used to rent a storage unit & during that time it was total CHAOS for accessing my unit but now !?? I am treated with respect & courtesy & service has improved tremendously Thank you for everything
Great place very secure excellent staff
Not enough staff in the desk. Had to wait an hour in line.
-parking always a hassle, which makes moving in/out a pain -charged me a full month even though I was only in it 2 days (I know I should have read the contract) -never properly staffed -unorganized
The staff did not know wher to locate my U-Box.One desk staff spent 15 - 20 mins loking for my U-Box, and for Paul. She did not know the location of the Box # o; Took another 10 mins to locate the Box
the truck was filthy. our 15 ft truck was 45 min. out of town. we then ordered 20ft van . 100.00 more for ferries. not very impressed bill and sharon white
Good service but inventory management system needs work
The people are very helpful and nice.
The billing system is awful, we were over billed by three months. Our delivery date was missed totally with no phone calls, it ended up taking a week to have our Uboxes returned.
Probably the worst customer experience just because of organization reasons. The is no match between the available spots in the system to the actuall units. Needed an employee to go physically to go
I didn't visit the facility but the customer service was exceptional.
We have used this location several times picking up a Ubox that was transported from Ontario and both times the box was still bolted closed, luckily we had the tools to undue the bolts.
The staff went above and beyond to ensure my needs were met especially Nick and Donna thank you very much
Late equipment and misinformation caused one day delay and extra cost to us which u-haul refused to reimburse.
Actually, I didn't visit U-Haul facility in Calgary because I received my Ubox in my address. I'm satisfied with U-Haul support and the company helped me a lot in my move to the city.
The u-Box worked out for me. However the access locations on site for my U-box were not under covered. So if it rains or snows, it would not be a pleasant situation & harder to unload my items.
Need more staff and the lady that helped me took forever cuz she didnt know the software to well. So I would say more training on knowing there software.
U-HAUL on Meridian Rd Calgary always been a very good place for storage servicre, besides too many vehicles (U-Haul trucks) blocking access to indoor storage units !?!? Everything else is perfect
The queue was very long , waiting to be served but once my turn came, I was very happy with the service the young guy gave me, he gave me more time and was very helpful and courteous.
My experience with Uhaul was a series of mix-ups and miscommunications that left me vowing never to use the company again. I strongly suggest taking your business elsewhere.
Paul, who delivered my U-Boxes to my home, was friendly, efficient and helpful. A pleasure to work with him.
Everything was great the entire time i rented my storage space. I can't think of a single complaint. Thanks for everything.
the lady that helped me was very nice and friendly. the guys in the yard were helpful as well.
This location kept charging my card random amounts($1300+ In over charges). Took almost a week of me calling for someone to get back, claimed I would be refunded. Still waiting with a maxed out CC!
Donna bond at this location was very helpful in dealing with any and all issues. It was very nice to have been able to put a face to the name for once. Keep up the great work Donna
Wow, everyone I have dealt with at UHaul for this entire year 2018 has been shady. The managers at this location are useless cowards who hide upstairs from customers.
very poor customer service. no regard or value for the time of the person. the rep has no idea how to use the computer software system and i spent 2 hrs to just return the trailer and get my stuff in
We spent about 20mins when moved out of the storage unit trying to let the staff know. Then on our cc statement we have been billed an additional two months. Impossible to get staff on the phone!
Aurora, Ont office excellent. Calgary office seemed confused. It appears that your computer systems are poor & communication problematic. We were asked for our credit card information over 5 times.
Simple and easy
Atrocious experience. I had to spend 1/2 an hour waiting on an employee that was clearly not properly trained try to work through an archaic system, then ended up with the wrong locker.
The staff were super helpful and very nice but overworked and understaffed. They need more people there to run their business properly.
We had a mixed experience. Half of he people we worked with were excellent and half were very rude. One guy named Jordan did a stellar job both times we dealt with him and deserves to be recognized.
Waited in line for 60 minutes the first time, 30 minutes the second time. I was only 3rd in line. My Uhaul box couldn’t go to Edmonton forcing me to pay $340 extra renting a 15’ truck. Never use Uhaul
Thanks
They was very good Experience to me, I Quit my job because the company didn't pay me, so I was Having problems to Pay my storage, I talk to the Manager an he gives me the chance to pay it Slowly,
He was great! Helped me with everything and was quick also!
Thanks
This was the worst customer service experience I've ever had to deal with. I would never recommend this location or the Uboxes.
STAFF MEMBERS VERY GOOD AND FRIENDLY
system of calling in to the US is broken called October 21 to advise of the move out, Oct 25 autopayment went thru, called oct26, no response,emailed no response,went to store for resolution
Very helpful staff
None
Poor organization. Ubox not picked up, billed after it was picked up. People on phone call centre poor communication with location. 4th year of renting, every year has problems. Not returning again.
Disorganized rude , not friendly Same thing on return
Had to wat about 15 mins to be helped but that is only minor complaint
Very friendly and professional.
The uBox was not ready to be picked up when I arrived and I had to wait a hour for the staff to load it on a trailer for me. I had called ahead and was assured by the call center it would be ready.
Uhaul staff were more then helpful and really helped me when I was I need. I would definitely recommend uhaul to friends and family
I reserved a storage unit for Oct 11th. And when I went there the unit I wanted was not available. I'm really hoping I still don't get charge..
Uboxes were delivered 4 days late, after repeatedly lied to by staff that they were coming the very same day, when we were actually able to get ahold of staff. Literally wasted 20hrs of time waiting.
The place was a zoo, there were Uhaul vehicles everywhere blocking areas & people in, it was too busy & chaotic. I was not impressed with the storage facility
I have contact twice regarding my storage and have yet to get a call back regarding closing my rental, though I did get some emails about being in arears
wait too long to be serve, they move too slow when you have places and things to do.
The staff at this particular U-Haul they were unbelievably helpful and kind and caring about me and my journey. i Would very much recommend this one. I feel the staff are the best. Great workers.
I am still enjoying uhul customers benefit. Thanks!
Very helpful staff.
Very helpful and friendly.
This company is very disorganized and service is very poor. Will never use them again I would not recommend.
Not enough parking or access to storage units, needs redesign. Staff not able to direct with such a bad setup. Never an easy time getting to storage unit. no refund when out early. Wouldn’t use again.
very disapointed with this company, totally disrespectful and unsympathetic. dont return calls.
Called 24 hours in advance to have our ubox picked up. Arrived at our scheduled pick up time to then wait 45 minutes for someone to tell us it wasn’t ready and there was nothing they could do.
Storage was fine but the location was too busy and not staffed properly . Could be a better layout as there is not enough parking you have to park 3-4 blocks away to get to your storage unit
I also rented a truck to move and was completely shocked at the long wait ( 1 hr) in a line up to get it. It was understaffed for such a busyday! Check in online did not help the process!
Very congested yard. Other than that it worked perfectly.
I was almost satisfied with the service but after buying a lock and unpacking everything I was unable to lock my unit because of a faulty bent damaged slider that locks the door!!
I understand this is a Busy Facility but I had problems when I had originally booked my storage unit to come out, Then they threatend a lien of me There needs better organization and management involv
Very unorganized. I had reservation and confirmation and was told they didn't have the truck or the storage unit for my belongings that were already loaded. I had to go to another storage place.
Was very busy there when we arrived, the staff worked hard to accommodate everyone. The store closed at 5: pm but the staff stayed until all customers were taken care off.
The staff were very helpful
Thanks for everything.
This was the worst experience of all the rentals I have utilized. They didn't have either the truck or the storage unit the had been verified and confirmed. They had no excuse or reason.
Lost track of our pods when we arrived to another city they didnt know where they were. Multiple times when we arranged access to our box they were not ready. Took 5 days for them to pickup boxes.
Facility is very clean. Staff is very helpful. WE rented storage from them it is a little more than we wanted to pay as we are senior citizens.
The staff tending to the rental trucks & trailers always block access to the lockers docks & many many many times I had to park away from the dock & carry my goods a fair distance & couldn't get out !
reserved ground level easy access, was told the person didn't move out as planbed and had to LUGGGGG 26' worth of stuff to second floor with an elevator that wouldn't work. worst experience ever!
Great experience!
Outstanding service
All went well. No complaints but one suggestion on the car trailer I was towing behind the 26' uhaul moving truck. There are chains to help hold your vehicle down, straps would be much better.
I guess the thing is some of the staff that I first dealt with happen to be very well informed and friendly. But the following day the one lady was not to friendly. Kinda rude Infact
Facility overrun with trucks, trailers, etc. making it very hard to access the storage units. Loading zones at storage unit building usually occupied by rental trucks due to lack of parking. Headache!
TERRIBLE CUSTOMER SERVICE - they are terrible! customer is their last priority
N/A
not able to access facility even though I paid for 24 hr access. I had called the facility 5x only to deal with US.office in Arizona. Calls NEVER returned. No refund issued. no room to complain!
We would like to acknowledge Brent at thr Meridian Rd location for his special care and attention to our Uhaul needs. We had last minute issues but with his help we managed to get our rental and carr
My u-box was suppose to be ready for pick that I scheduled at a certain time but the trailer did not have a cover over one tire and it was not strapped down so we had to wait ~ 1hr for them.
U-haul, in general, couldn't give me any information with regards to where my u-boxes were in Canada once they left my pick-up location, but they did arrive on time and were quick to let me know.
Very unprofessional service there. I will not recommend this place to anyone I known.
Oddly enough, these questions don't apply to me this time. I didn't go to a U-Haul facility and I have no idea what the access hours were. Your service was excellent, everything handled on the phone.
We used the u-box's to move our son from Victoria to Calgary. Both delivery and pick up was so efficient. Service in both locations was excellent.
I don't have any issues with the storage facility but I have issues with booking help off the website and being charged in US dollar. I will not recommend to anyone to book off the website.
One bin was in front if the other door so I couldn't open it. Didn't fork lift it onto my drive way. So I had a VERY hard time getting the items out. A couple items collapsed onto of me because of thi
Every one of these employees were helpful in every way. Even helped me with 1 small item that was really heavy. This is huge as I am a woman with 2 herniated discs. Usually get BS I cant be responsibl
I appreciate all your help bless all the staff at UHAUL
You guys have really nailed it. Great service, great prices, great facility.
U Haul staff were friendly and helpful. And pro-active with any issues that arose. I would use the U Box again and again if needed. Having someone else drive was pivotal.
I don't know why you guys keep hounding me regarding the storage locker that we moved out of 6 months ago. I also don't understand why there Is an outstanding bill of 1500. Very poor service.
The shipment was supposed to be in Calgary May 26. When I arrived May 27 it was not there. Extremely annoying. UHaul did offer fair monetary compensation; therefore above average but not excellent.
Excellent as usual - thank you
Fantastic customer service. Was constantly impressed with all employees
our u box arrived safe and sound once again... thank you very much
Was difficult at times to access the unit as vehicles and trailers were parked around it.
hi
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Waited almost 3 hours for my ubox and trailer. there was apparently logistic issues they accidentally unloaded and misplaced my ubox. there was general chaos with all the people there.staff overworked
Very clean and new indoor storage. Friendly and helpful staff. Only complaint is that the overall layout makes for a congested loading ramp, but we were never completely prevented from gaining access
