Customer Reviews for U-Haul Moving & Storage at Barlow Trail

Rating:

2.0

The tank of the truck was empty.

Rating:

4.0

It would be nice if there was parking available for customers to leave their vehicles for the day.

Rating:

5.0

Very good service and for me I appreciate the very friendly and understanding help!

Rating:

1.0

Reservation of truck and storage unit went sideways. Computer glitch caused unit to be rented out to another prior to my arrival. Caused great financial difficulties. Staff will call 911 to have you removed from their site should you express dissatisfaction with their service.

Rating:

3.0

Rates are to expensive , and huge hassle with after hours drop off , especially in the freezing cold

Rating:

3.0

It would be nice if they had the trucks cleared of snow and brushed of or at last have a snow brush in the vehicle.

Rating:

5.0

Thank you for all your help I really appreciate it

Rating:

5.0

Easy service and amazing staff's. Thank you!

Rating:

5.0

Service was outstanding! They accommodated our need to swap for a bigger storage unit right away and were able to check in my trailer even though it was scheduled for a different location. Plus the manager(I forgot to ask his name) was super helpful and accommodating. Had a great experience at this location

Rating:

4.0

Truck had check engine light on. So it wasn't going more than 40 .

Rating:

4.0

I was very impressed with the staffs knowledge and courtesy they were polite and helpful

Rating:

2.0

The truck I was given was very old and had a service engine oil light with 6 bald tires. Being winter time this could have been extremely dangerous. Luckily the weather was ok and roads were dry.

Rating:

3.0

Need more counter assistance

Rating:

3.0

The mirrors were dirty. Made it hard to see

Rating:

5.0

The truck seemed to have mechanical issues had a substantial shimmy under excelleration 25-60mph.

Rating:

5.0

Thanks for for your help

Rating:

2.0

I wish I was told about the after hours service fees because that would've been nice to know

Rating:

5.0

If the front desk is only going to be manned by one person, than a second person should not be stationed there doing paperwork. Its frustrating that people are waiting up to 20 (sometimes longer) minutes for services, while the only one running the desk is clearly overwhelmed, & the other one might as well be soaking there feet out.

Rating:

3.0

Make sure the trailers you are renting are safe and clean without other peoples garbage inside

Rating:

5.0

Great overall experience!

Rating:

3.0

This was not my first location for drop off it was told to me by the first location to go to because they had no room for my arrival. The second place assisted me, but the young lady was not sure they would have enough space either. She did a very good job but the first drop off location was very unprofessional.

Rating:

5.0

My 20' Uhaul was at the back of the row, & difficult to find. I was instructed to back this 20' truck out of the row, on a parking lot covered in ice ( it's winter : Nov 23 ), with no discernible help.

Rating:

5.0

Super friendly and helpful staff, quick drop off procedure

Rating:

4.0

I am happy with the trailer and how easy it was to do the paperwork online. My only problem is we had the pick up for 2:00 pm and we waited for an hour before we could get the trailer. In fairness; the ladies were very busy that day. My experience overall was awesome and I would recommend Uhaul to my friends.

Rating:

5.0

Super fast and effective, pleasant and professional staff, hopefully never have to move again but if I do it'll be uhaul

Rating:

4.0

26' truck to move worked very well. Ariel at the front counter was very helpful and courteous. Barlow location has the truck you need.

Rating:

2.0

I was told when I rented the uhaul at 4pm I could return it past 4pm as long as it was in the yard that day. I was charged for the full 4th day even though I returned it the night of the 3rd day. When I went in to ask for a refund the uhaul associate, I believe his name was Nick, assured me it was no problem at all and he would refund the money back to my account. The refund never arrived and I called in and they said they couldn't issue a refund. I went back later to see the original man I spoke to and he apologized and said he would process the refund. I have yet to receive the refund. I needed another trailer this time for a week and I didn't feel like going back ti Uhaul and discovered Home Depot has trailer rentals. I got one for $117 for the entire week. It's a shame because I used to use uhaul.

Rating:

1.0

The agent was fine except when I needed help and she trailed her words off as she walked away. The unit though...was across a seriously icy parking lot- huge safety hazard. When I braved the distanced an arrived at the unit it was deep buried in weeks of snow. I had to sink in deep snow to tredge tonunit finding between it another truck tons of garbage...many tampons and nasty other bits. It was disgusting. Then starting the vehicle and waiting for a very faint defrost to kick in I used lots of the minimal fuel it had. Then a dash warni g came in there was a flat tire ! After 15 min of thawing the windshield enough to see I had to hunt down somebody to fix the tire. This hunting and fixing took another 20 min. I only had the truck for a few hours with lots to do and hardly any fuel in it. I told the desk agent and the tire guy the problems I've listed here. No reaction. When I returned the vehicle I put more gas in than I needed to and told the return clerk. He said " meh. It happens" Terrible service terrible upkeep and terrible experience

Rating:

5.0

I brought back the truck but never received a receipt (neither physical nor by email. I need the receipt for reimbursement as it was a company expense.

Rating:

2.0

I was actually really disappointed in the whole ordeal. First, when I went to pick up the truck, there were no trucks as the location that was given to me. Nobody reached out to contact me that the truck had not been returned and then I had to contact you myself. Find a different location rush over to that location to pick up a truck. I was charged significantly more than I was quoted. Once I did finally get the truck they gave me keys to a truck that was blocked in by other trucks so I had to go back and exchange the keys for another truck that was completely covered in snow. It had low tire pressure and barely a quarter tank of gas .

Rating:

5.0

Give customers enough to return equipment due to the weather and traffic and shouldn't be charged extra. Thanks

Rating:

5.0

Completely satisfied

Rating:

5.0

Really nothing! I was blown away by Valerie and Samantha. They were the icing on the cake. Their professionalism, kindness, helpfulness and most oats the customer relationship skills are outstanding. They left a positive mark in my whole experience so much that I want to do it again and recommend my family and friends. It's been such a long time seeing this quality of service. This a Team to watch out for on your company. The young man who checked my rental back was amazing and had this “I love what I do!!” Attitude. Happy and friendly. I love this whole Team. Well done😊

Rating:

2.0

Employees could not find the trailer when I arrived. I confirmed pickup time three times, including once within 1 hour of arriving and they still were not prepared when I showed up. It took 40 minutes for them to find it.

Rating:

3.0

No complaints

Rating:

5.0

Great staff

Rating:

5.0

Very busy location very courteous service

Rating:

5.0

Dealing with this location for long time And want to give shoutout to arial best representative to deal with

Rating:

5.0

I highly recommend this location. I know that in the future I will definitely be a return customer. Every staff member that I met through the entire process from beginning to end were amazing! Every question was answered, any concern was addressed.

Rating:

5.0

I had really great service at the Barlow location. I had 2 moves and needed storage and everyone was very helpful.

Rating:

4.0

I found the layout of the yard like a war zone, but the staff were very helpful and the equipment was good.

Rating:

3.0

The tires didn't even let me drive up a 20 degree incline with NOTHING in the back. I called the location and they said it's my responsibility to call for roadside assistance when they lent out the truck with minimal tire tread.

Rating:

4.0

Lots of people waiting in line to check out equipment on a Friday early afternoon, and only two counter staff, so perhaps a few more counter staff to handle surges. Yard staff were knowledgeable and helpful.

Rating:

5.0

Was dirty, but we did hVe to go through a total of 5 trucks as we were so early noone was around to diagnose the check engine. Spent an hour and half to gwt the truck. Other than that everything went really smooth, staff was friendly and helpful.

Rating:

5.0

I actually have no complaints I owned a dealership in Nova Scotia in the late 80's so I know about serving the public Valerie n Samantha were awesome They treated n served me like a customer would like When I returned the truck to end my rental i felt like I received a great deal n I would refer this location to anyone needed a rental Thanks from Kevin Armstrong

Rating:

5.0

Staff was amazing. We were in and out so quickly. The gentleman outside was fantastic. Thank you for making this day a little easier

Rating:

5.0

Pickup and drop off was quick and efficient. Staff were friendly and helpful.

Rating:

5.0

There isn't really anything to improve on I had great service

Rating:

5.0

You were all perfect. No improvement necessary

Rating:

5.0

The one thing I find extremely frustrating is one cannot call directly to the location they rented the equipment from. The call goes to a central line, which is not necessarily even in the same country, never mind city. The ability to have direct contact with the folks you deal with over the counter is paramount to good customer service, in my humble opinion.

Rating:

3.0

N/a

Rating:

2.0

The service is fast friendly I have no problem recommending U-Haul not this location Val gave great service. Thanx U Haul.

Rating:

5.0

The only problem I had was the wipes didn't clean that food but it was very clean

Rating:

5.0

employees in this location are very supportive.

Rating:

5.0

Truck didn't run well. it was rough when driving. Thankfully we didn't need to drive to far. We were on a tight timeline otherwise I would have brought it back to get a better running truck.

Rating:

5.0

Helpful staff, no problem recommending them.

Rating:

5.0

Everyone was polite, helpful, and professional. Very impressed how good this u-haul is at having everything ready to go, very efficient.

Rating:

5.0

Was a bit put off by the repeating alarms while I was moving out that Saturday...Loud! Everything else was great!

Rating:

4.0

Everything went well pick up was easy. Drop off was quick. Overall everything went well.

Rating:

1.0

There was no one to check me in at the pivkup site. Helpline gave me an alternative who charged me 50$ more

Rating:

1.0

I already told that I won't need any insurance but they charge me for insurance 15$ for each day so they charge me 30$ for days instead of saying I dint want y they charge me I won't understand

Rating:

4.0

5 x 9 trailer is perfect for the task. The appliance Dolley needs larger wheels to get up stairs.

Rating:

4.0

They don't accept credit card tap, no debit payment poor customer service

Rating:

1.0

Somehow, someway, my reserved storage unit was rented to another, prior to my arrival. Please, review the calls of my humiliating requests for help, to get out of the pile of FECES that UHaul so kindly created for me.

Rating:

5.0

Friendly service and on point

Rating:

5.0

I am a realtor and home stager and sometimes cant fit all of our stuff in two vehicles. will definitely rent again. Super convenient location close to our storage unit at Maple Leaf.

Rating:

5.0

Always a pleasure. Thank you, Royal Moves

Rating:

5.0

Very easy straight forward process. In and out.

Rating:

3.0

When I say average, I mean average for my experience using Uhaul. If I were to rate the service experience I would give it a failing grade. Staff do not receive enough training and have no resources to turn to when they need to resolve something. It should not be my job as a customer to know how the system works and educate the staff on what needs to be done, neither should I be using google on my own phone to look for uhaul support phone number to call to try and fix problems while a lineup extends behind me. Do better.

Rating:

5.0

Thanks for you help

Rating:

5.0

The staff were absolutely great. Very helpful and kind

Rating:

5.0

This the Barlow Trail SW location in calgary. Val at the front desk helped us out when the elevator to the second floor was out of commission for days and my daughter and I could not carry things upstairs. She quickly found us a unit in a very full facility that was on the ground floor and gave us a better rate than our first rental for our troubles, and the transition was seamless and quick! Andrew who works outside is very sweet and helpful also! Keep up the good work guys!

Rating:

3.0

Facility was great but no toilet paper or paper towel in storage bathroom and the elevator was broken.

Rating:

1.0

The elevator was not working for over a week and everything had to be carried down the stairs That was really bad experience especially when there were 4 others trying to get there stuff out as well

Rating:

4.0

The elevator was not working,and I had to carry my furniture downstairs.

Rating:

3.0

Having the elevator break down both at the time of purchasing the unit and moving out was a pain. With no idea when it would be fixed.

Rating:

3.0

The elevator wasn't working and one of the garage doors was broken making the move out difficult. Other than that, it was good.

Rating:

5.0

Valerie and her staff at the 4 Ave NE location in Calgary were incredibly helpful as the elevator was broken and we were on the 2nd floor. It was just my daughter and myself and we could not carry our items up the stairs. She went into action and in 15 minutes had a a place on the ground floor that had just opened up and it was a larger space but she gave it to us for the same price! Really appreciate the great customer service!

Rating:

1.0

Trying to rent a truck, was very difficult . they said no cash, Debt didn’t work:) I went to another u haul place to try and pay for truck. They could not take the funds. When I went back to the orignal office, She rented my truck. 3 hours later no truck. I phoned to complain, they said they would get back to me within 72 hours. I still haven’t heard from your complaints department. I will never usr u haul again and I will never recommend this company:) If you don’t reply to the complaints you get, why do you have this department:) U haul cost me a lot of money and time because of the incompetence of u haul staff:(

Rating:

2.0

Honestly in Calgary iPhone and very friendly and organized and professional. They were there just to get their hours and not for the customer service I found it very rushed and inconvenient.

Rating:

5.0

As we had to unload all our stuff as well as returning the rented U-Haul truck + car hauler on an (as expected) busy 1st day of the month, we were extremely grateful for the help we received from the staff. One young guy outside (sorry forgot to ask his name) was very impressive. He immediately guided us to where we could unhook the hauler, clearly explained what to do next and after we finished unloading he took care of the equipment return within minutes. Thank you!!!

Rating:

5.0

The staff were amazing, everything I needed to know, they walked me through. I have never used a storage facility in the past, and I received all the information I needed to help me.

Rating:

3.0

The staff I’m referring to is no longer with your company. I had a very bad experience with the previous manager of your meridian rd ne Calgary Alberta Canada location she was rude insulting and threatening and her treatment of me was unjust

Rating:

5.0

The staff made me feel welcome and were very helpful. A great experience after a really big move .

Rating:

5.0

Very friendly staff

Rating:

4.0

It was difficult to find a staff when I needed help with accessing my locker or had a question. No one seemed to be around and/or available but once I found someone they were always very helpful.

Rating:

3.0

There were no dollies or trolleys available at this facility

Rating:

5.0

Valerie was exceptionally friendly and helpful and so was Nick. It was the most pleasant Uhaul experience I’ve ever had!

Rating:

5.0

Great experience! Thank you so much for the excellent service!

Rating:

1.0

Staff can’t be bothered to help properly.

Rating:

1.0

Aboslute worst customer service ever. The U-Haul inmedicine hat in a billion times better. this place is so terrible I wouldn't even recommend to my enemies.

Rating:

5.0

Thanks

Rating:

4.0

Thanks

Rating:

5.0

Thank you Maria for all your help! Definitely speaking Spanish made it easier for me to explain what I needed. Thank you, Jorge

Rating:

4.0

Over all the experience was a easy and no stress becacuce of all the other things that were happening in the reason for the rental.

Rating:

3.0

Under-staffed. Please provide your workers with the resources they need to succeed.

Rating:

5.0

i used this location before and was very pleased so when i needed a storage unit again, i came back.. people are friendly and helpful.

Rating:

5.0

I had a wow experience at a reasonable price, good job guys. Everywhere was neat and dry, accessibility was dope. Excellent staff always willing to help. Polite and professional and friendly. Good job guys. I could literally live there, hahaha

Rating:

1.0

easily the worst experience i have ever had at a storage facility and i will never return. took the staff up to 50 minutes to move a truck blocking access to my unit. the unit was mangled and exposed to the elements, manager was informed but didn’t bother to clear up any issues . absolute disaster of an operation from the front desk to the management and i have already warned everyone i can possibly can to stay away from this place.

Rating:

5.0

Samanatha was amazing to deal with and so accommodating.

Rating:

3.0

Good storage unit, good truck, just expensive and did not explain the additional charges to me. Just told me to pay more.

Rating:

3.0

Equipment is in the way. Facility very over crowded that it's difficult to get to storage doors. Everything else is perfect.

Rating:

2.0

I had a very poor experience at this location… I understand they were busy with long line ups… But I stood in line twice 15 minutes each time for one of the staff to just allow other people walking in to just go straight to their counter… people were disposing of their own personal furniture while moving in their storage units I noticed also… I feel that there’s no visible bright direction where to punch in your code because I was punching in at the wrong place which then made me go back because my card wasn’t working… Meanwhile it was because I was not using the right one… I had gassed up the vehicle I rented when i went to return 1st time but was so busy and I wasn’t able to unload due to full spaces so I left with an arrangement with staff member that i would try again next day and not be charged another day… I ended up returning later in the day to unload because I was not able to do it the next day and i was charged again for the gas… when I went to unload my stuff in my storage I could not open it so I thought that there was something wrong with the locker and ended up having to switch to one that did open but I did not realize that the locks were just sticky and needed to be WD-4’d.

Rating:

2.0

She stated if the term is 6 months or better the second month is free. We'll I paid for 2 months and they included the last day of March as a full month so the next pmt. date is 6/29/22 as per her prompt explanation it should be end of July just for 1 day in my calculations. Do you not acknowledge this that way or is this another issue?

Rating:

5.0

U-haul had the very good, clean & very well maintained Truck.

Rating:

4.0

Could use longer hours in storage weekends be around 8pm .

Rating:

1.0

Is there anything less than zero? Manager is so rude the whole long line of customers was openly complaining about their past experiences. Manager evicted me with no cause, refused to allow me access, and in the end stole all my things I had piled out of his building back in just because it would inconvenience me. I used to be a loyal uhual customer and would refer anyone I met there. Never again. THIS PLACE IS DIRTY, UNSECURE, POORLY MANAGED, UNEDUCATED STAFF, HOURS ARE CUT BACK FOR NO REASON, COMMUNICATION IS RUDE AND POOR, I've never had a worse experience anywhere else ever.

Rating:

5.0

Great people. Good atmosphere. I like when professionals are buttoned down but can remain friendly and calm.

Rating:

2.0

The correct resolution to Uhaul‘s air in renting the auto transporter is to refund the 26 foot truck rental for Calgary to Seattle and provide a credit for the truck rental from Seattle to Corona California. Unfortunately your staff, which specifically included youAt the time of my payment repeatedly ignored my request to verify that my truck information was correct. The truck has always been a four-door quad cab Dodge 4 x 4… I pointed this out to the staff repeatedly upon renting the transport that the information in the system was wrong. This came back to haunt me after I’ve been repeatedly told that I could pick up the transport hauler on Sunday morning, the staff would help me attaching to the 26 foot truck and everything was complete At the time of my payment repeatedly ignored my request to verify that my truck information was correct. The truck has always been a four-door quad cab Dodge 4 x 4… I pointed this out to the staff repeatedly upon renting the transport that the information in the system was wrong. This came back to haunt me after I’ve been repeatedly told that I could pick up the transport hauler on Sunday morning, the staff would help me attaching to the 26 foot truck and everything was complete when the decision was yours as the general manager both Tanner and Samantha blamed the staff and you for not double checking and confirming and said I should be compensated… Now that the decision seems to be Samantha‘s she has taking a 180 and is denying responsibility. This is shameful and the reason Barlow has the reputation that it does dating back a number of years. It would save everybody a lot of time and money to simply credit my rental of the truck between Calgary and Corona. Everyone seems to be ignoring the fact that this is not my fault, I have been upfront transparent and proactive while Uhaul has not only broken their customer agreement but also put me in a position of having to spend the time and at least $2000-$3000 to have my truck transported from Calgary to corona because of time constraints which were entirely Uhaul‘s fault. I hope you will reconsider this proposal and save every One involved a lot of time and embarrassment in the process. I’m asking for the bare minimum and resent the fact that your own staff has gone from turning against you when it was your decision to now turning against me when I’m not standing there in person. This is a regrettable experience and I’m hoping that levelheaded Uhaul employers, area managers are corporate will One involved a lot of time and embarrassment in the process. I’m asking for the bare minimum and resent the fact that your own staff has gone from turning against you when it was your decision to now turning against me when I’m not standing there in person. This is a regrettable experience and I’m hoping that levelheaded Uhaul Decision makers or, area managers well step in and peacefully resolve the unfortunate mistakes made by Uhaul and its representatives in this particular case. It cost Uhaul virtually nothing to make this right… And considering it’s gonna cost me out of pocket cash at least 2000 or $3000. I believe this is the right and most expedient way to handle this so we can all just move on instead of being forced to escalate to corporate involvement and potential small claims or legal action which may expose Uhaul to triple damages and attorneys fees in the end. Regards, KURT ONEILL 425-773-8778

Rating: